Royalton Punta Cana, An Autograph Collection All-Inclusive Resort & Casino

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16921 reviews

• 

  Royalton punta cana

  Visited this hotel with friends and family for a wedding. We stayed for 2 weeks, unfortunately it was almost impossible to book the additional restaurants ie. Jade, Mexican , steak. We found that some staff were unwilling to assist as too busy looking on their mobile. This hotel seemed to be focused on wedding production line rather then accommodating holiday guests. Drinks were very hit & miss on all bars. Entertainment was overrun by wedding venues. Construction work on beach is ongoing this summer diggers etc.

  May 20, 2025
• 

  A Nice Resort. Met Our Expectations

  A very well-kept resort. The staff work very hard to make your stay as enjoyable as possible. We were located in building six on the top floor. Excellent location. The only downside was that there were no lifts, so be mindful when you request a high floor! Housekeeping was faultless, rooms were well cleaned, and the fridge was regularly restocked. We were looked after by three butlers over the duration of our stay. Omar, Alejandro, and Jonny checked in with us every day to ensure our stay was going to plan. Pool areas were also fine. No issues with lack of sunbeds experienced at all. I do, however, disagree with unlimited towels provision as people were leaving towels on beds and in pools and not putting them in provided towel bins around the area, which was plain lazy and disrespectful. Elisa looked after us very well, ensuring we had plenty of drinks (thank you for introducing us to the legendary Mamajuana!). The food was OK, although not great, and was lack lustre on some days. There are plenty of drink choices, though, and the cocktail choices were plentiful. The beach was the highlight of our stay. It was very well kept, probably one of the nicest beaches ever. The sunsets were stunning. Overall, a relaxed holiday ☺️

  May 17, 2025
• 

  Great stay , but please fix the aircon

  My fiancé and I are at the end of a two-week stay here, and we’re genuinely sad to be leaving. The hotel itself is beautiful in most parts, with a lot of thought clearly put into the amenities and guest experience. While some areas are a little tired and could benefit from some restoration, there’s nothing major that would spoil your stay. We chose not to upgrade to the Diamond Club, as the cost didn’t seem to reflect the value offered — and we’re glad we didn’t. We never felt like we were missing out or unable to enjoy the full range of facilities. The Room Our room was lovely and modern. We stayed in Building 1, Room #1332. The housekeeping team was excellent — the room was cleaned immaculately each day, and the fridge was always restocked. I didn’t catch the name of our maid, but she was fantastic, as was the young chap who restocked the fridge each morning. He always greeted us with a warm smile and wished us a great day, which was a lovely touch. The only downside was the air conditioning. The system is controlled by smart thermostats, which seem to be programmed with a minimum setting of 18°C. Unfortunately, this just isn’t cool enough — especially for a Brit like me who’s not used to such warm climates. I often woke up during the night sweating. I reported the issue twice, but both times the maintenance technician simply told me it was “working.” The problem wasn’t that it wasn’t running — it was that it wasn’t cooling the room effectively. The Pool Area The pool area is clean, tidy, and well-maintained. The staff work incredibly hard in the heat to look after guests. I’d like to personally thank Yeraldin, who looked after us so well throughout our stay. She constantly brought us drinks and snacks — often appearing with a fresh round just as we were starting to think about ordering. Her service was amazing and truly appreciated. At times, the pool area could get a bit hectic, especially with only two pools available to non–Diamond Club guests. The music selection could also use an update, as it wasn’t great. That said, there were always plenty of sunbeds available, and we didn’t notice people reserving them early and not using them. The unlimited towel policy with no need for a towel card is a really nice touch. The Beach Wow — this is what I came here for, and it did not disappoint. The white sandy beach is absolutely stunning, beautifully clean, and the crystal-clear blue water is warm and inviting. Before we arrived, we were notified by TUI that some beach works would be taking place. We considered changing hotels but ultimately decided to stick with our original booking — despite emailing Royalton twice with no response and receiving only limited information from TUI. Thankfully, we made the right choice. The beach was still fully in use. While there was a roped-off area where work was being done, there were no power tools being used during the day and only minimal activity at night (e.g., a dozer moving sand around). It didn’t impact our experience at all — we were able to walk the entire length of the beach and enjoy it to the fullest. Bars There are plenty of bars throughout the resort, all offering a wide selection of drinks, including many well-known brands. Buffet We didn’t use the buffet restaurant too often, as we were able to get restaurant reservations most nights (without needing a butler). But when we did eat there, it was clean, and the food selection was varied and plentiful. Restaurants The Steakhouse was great — I’d recommend sitting outside, though, as it can get quite smoky inside. We also dined at Grazie, Zen, and Jade more than once and had lovely meals and experiences at each. We were lucky to get reservations multiple times. Weddings & Events My only real complaint — apart from the air conditioning — is that during our first week, there was a wedding every single day. It’s a beautiful place to get married, but the hotel often uses public areas for receptions. One evening, there was a wedding reception on the upper terrace and a private event down near the pool, which really limited our options for relaxing and enjoying a drink. It would be much better if the hotel had a dedicated area for private events that didn’t impact the rest of the guests

  May 16, 2025
• 

  Celebrating 60 with my family - fun week in the sun

  First time staying at the Royalton Punta Cana with my family (5 adults and 1 child). We had a fantastic week, resort is well maintained and clean. Check in was quick and easy. Pools could use a little TLC(missing tiles mostly) but other than that no complaints. We were not DC and although a bit concerned before leaving as most reviews (on Facebook page) were mixed and many who stayed without DC said they had no issues. We were in building 1 on main floor (which is not my preference) but when I inquired about changing at time of checkin was told nothing available for 3 rooms together and we would need to be split up amongst different buildings so we decided to keep the rooms. Rooms were very clean and staff did a great job each day of our stay. Resort very quick to address any issues with room or if you required additional towels, robes, etc they arrived quickly and can be ordered through the app. My two complaints with this resort are one with the beach palapas. I have been to many resorts where the palapas are spaced further apart which was not the case here. It's great for shade but if you want to move your chair out to suntan there is no room. Again not a big deal we found an area close to main pool with deck chair and umbrellas and so we had best of both worlds with pools close by and quick 30 second walk to the beach. Not sure if it's because of erosion at beach for this resort but when walking along beach cost most other resorts had palapas generously spaced apart so you were able to move your chair in and out of the sun. The other and more troublesome issue is with this resort is their resort app. Quite frankly the app sucks and all the negative reviews regarding the functionality of the app are 100% accurate. Why ask guests to use the app to book a la cart restaurants when you know it doesn't work! Management should seriously take action to improve their app so that their guests have a full and good experience. I know many say if you're DC your butler will book a la carts for you but I also read many reviews that state that their butler booked one restaurant and then they too were at the mercy of the application. Tried everyday to book a la carts (told by staff best time is between 5-6 p.m) Tried at 5 no availabilities. Tried before 5 pm - nothing. Tried at midnight as some suggested and no luck. Spoke to someone at guest services in our building who suggested to book later time slots (9:30-9:45) and just show up at 6:30 and they should be able to accommodate you. Not the best solution especially when travelling with a 3 year old. We were celebrating my 60th bday and my kids booked the birthday package which included an a la cart reservation. Events staff person was lovely and offered 2nd a la cart as well as they would not be able to decorate my room and provide a cake until next day. I was frustrated when unable to book any other restaurants and so tried guest services at the main lobby. Very fortunate to deal with Judith who was wonderful and extremely kind. She managed to secure a reservation for following evening at Italian restaurant Grazie. I didn't want to keep having to bother guest services staff so we ate at buffet restaurant the other nights which were great too. Big shout out to Judith she deserves recognition for being so kind and helpful! Figured out pretty quickly that management not improving the app as it's all about upselling. They had staff walking around asking if you'd like them to make an la cart reservations for you. Once you say yes please they tell you you need to pre order wine or order steak or lobster to secure you reservations. The cheapest bottle of house wine ranges between 35-40 US dollars. In my opion not worth it and really not a good look for a Royalton resort. Had an incident with some staff working by the DC beach area one morning as i moved a portable umbrella (that was not being used and just sitting by the DC towel table at entry to DC beach area) to lounge chairs and put my towels on the chairs. This was first thing in the morning. Went for walk on the beach then a quick breakfast and when we returned they took the umbrella away and left chairs with towels there. I asked why they would do that and they said they needed the umbrella for their use. The person said he would go get me another umbrella (why he couldn't do that for himself I don't know). He was gone for 10 mins and returned with no umbrella and walked right by me without any further explanation. The staff came and went from that area and were not there all day so not quite sure why they needed their own umbrella. I was frustrated and went to speak to guest services at main lobby. Luckily Judith was there at the time and when I explained it to her and she spoke to her boss who said absolutely no way staff should be taking umbrellas away from guests. She contacted security who met us at the pool area along with Judith and together they instructed staff to return the umbrella to the guests. Clearly they were not happy but amazingly they found another umbrella within 5 minutes for their use but just to be spiteful they came b ynd removed my umbrella again and replaced it with the one they had miraculously found (which I came to find did not properly secure to stand) but guess they had to prove their point! Sad that staff would be spiteful especially as I was not rude with them at all. Buffet was very good with lots of variety and actually a great choice for us travelling with a 3 year old as items on kids menu at a la cart where very limited. I was dissapointed in their selection of GF foods (my daughter is GF) but she managed to find things to eat just the same. She is ok with cross contamination but a Celiac person would struggle and risk being sick. Most staff were friendly and lovely but it was hit and miss most days at buffet. You either had a waiter/waitress who was very attentive/friendly and ensured you had drinks etc or some who came only once and you had to track someone down to get refills, etc. I have to say however that we travelled the week of Easter and the hotel was clearly busy especially at breakfast and lunch and it was clear that the staff work hard and were not standing around ignoring you they were just busy and you need to be understanding as they do work hard. Tried Hunters (steakhouse) and Zen (teppanaki) and both were very good. My daughter is gluten free and chef at Zen ensured her food was prepared first (along with the sushi they brought) and brought her a separate bottle of GF Soy sauce. The portions were generous and the cooking show was fun Bartenders were great especially Antonio and Lewis at pool bar. Bar was busy but all bartenders were friendly and helpful. My little grandson wanted a "special drink" and they were kind and friendly to children putting their drinks in fancy plastic glasses and making them feel extra special! Special shoutout to Escarlett part of the animation team and who worked most days at the childrens craft area. She was lovely and went out of her way several times to make my grandson feel special and referred to him as "my boy". She truly is a gem! Loved too that they had various theme days like carnival/pirate day and had fun stuff for the kids to do. Easter morning was great with the Easter Bunny available for pictures and hugs and an Easter egg hunt for the kids. So much fun! They truly ensure there is plenty for kids. All in all a great vacation! I have stayed at several Riu resorts, Grand Palladiums and other than the a la cart reservation issues with app the Royalton is a nice resort. My daughter stayed at a Royalton in St. Lucia and although they too had a great time they couldn't help but compare their superior experience in St. Lucia to the resort in the DR. There are definitely clear differences but we also appreciate the fact that the resorts in DR are more affordable and as a result do lack in some of the extras that you would find in St. Lucia for example.

  May 15, 2025
• 

  Worse vacation I have ever had?

  First of all if you don’t speak Spanish or understand it, you’re in trouble. You will need interpreter. They make you feel so uncomfortable because everybody speaks Spanish. Second night when checking the bedding we noticed a dead bug and stains on the sheet so I then poured hand sanitizer on the sheet, After an outing and returning back to room I pulled back the sheets and what did I see the same sheets but bug was knocked off. I found housekeeping in the hallway and made them change everything. The night prior we had uninvited guest in our room that took a bite out of my friend legs for several days when we went to medical because his leg was oozing, we were told that in order to be seen it would be $215 for consultation. I went to guest services and they checked my room and said it was mosquitoes in which we didn’t see one. We believe it was bed bugs but who are we. Tv has a language selector in which you are suppose to be able to change no matter what language we changed it too many times to say and all we got was Spanish. Since the incident we the bites they have been calling my room asking questions but it’s not like I understand, they speaking in spanish. Also, you have limited access to the restaurants you can eat, unless you are a diamond club member.

  May 13, 2025