Hotel Overview
Location
Punta Cana - BeachProperty Information
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Hotel Details
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18154 reviews
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Oct 06, 2024BOOOK IT!!!!! No Regrets!
Warning: Long Review SO MUCH TO SAY! Our trip as a couple was AMAZINGLY RELAXING! This was our second visit to DR; first stay at a TRS Resort (Palladium Group). The Amstar transportation to the resort was great - always is. We were warmly greeted at the hotel and provided cool towels to clean our hands, and given a chilled coconut water and pineapple drink. Check in was very quick, and our room in building 57 was immediately ready at 1430. This is the "slow season," so I'm sure this is not always the case. They drove us to the building and took our luggage up the stairs. There are no elevators, so keep that in mind when booking. It's nice and peaceful if you're looking for quiet quarters. We found it to be walking distance to everywhere. If you have trouble walking, no worries! There is ALWAYS someone in your building to assist and call for a golf cart, make dinner reservations (yes, you need them for the specialty restaurants despite what the website says), or call maintenance. Our room was simply beautiful, clean, and comfortable. I have NEVER had a mattress in a hotel room this comfortable in my 50 years on this earth (lol). No neck/back pain for me during this visit. Other resorts have promised turn-down service and never delivered. We had it each evening and LOVED feeling spoiled!!!! Housekeeping kept our room clean and neat (we are pretty neat and try not to leave a disgusting room for them to work with), and we were always stocked with water and coffee. We were sure to tip daily and leave a large "thank you" when we left. It's not required, but the staff here work HARD, LONG HOURS. Like, I could never. At one point, the lock on our door stopped working. Maintenance was called, and they came as quickly as possible to change the batteries and we were back in business. Of the all-inclusives we've stayed at, TRS Turquesa has the best food we've eaten thus far. I am a bit of a "foodie," so I anticipated the usual ick factor. Feeding multitudes of people all day is no tiny feat, so I always factor this in when grading the food. The largest buffet, Las Torres, is one of the shared restaurants. Sometimes, the kiddos are not supervised by their parents, and they tend to touch things, scratch their nose, touch the serving utensils, and then go about their way. It happens! Adults do it too! Just something to consider. Regardless, we ate. There are PLENTY of options, and we really, really enjoyed our food choices. The service is WONDERFUL, FRIENDLY, AND ACCOMODATING. We always opted to tip $1-$2 USD, and then more for dinner. Again, not required, and the staff here works endlessly!!!!! The entertainment staff really, really did their best to get guests to enjoy the activities. We stretched on the beach one morning, and it set the tone for the day. One evening, we were searching for the Bingo area but stumbled upon an evening of wine and painting with a live cellist! Better than bingo, for sure! One area for improvement would be updating the app to reflect the activities and locations. It's a bit vague; helpful, but vague. Each day they have live artists (singers, sax players, violinists). I LOVED one of the singers. Like, LOVED! I don't know his name, but DAMN! He made me want to get up and dance. My heart. They grilled outside by the main pool....look...I can't say enough, and this review has gone on too long. I have more to say, but this is enough. We will definitely go back. This is NOT party central, so if that's what you're looking for, this may not be your spot. That may be attributed to this being the slow season, but if it is, then it's the perfect time for me to be there. Plenty of chairs, a BEAUTIFUL BEACH, clean pools, peace, calm. As for the people trying to sell you something - just say "no." Make it clear. It's very annoying, but they are trying to make a living like the rest of us.
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Oct 05, 2024Adult family fun
For a family group like mine age range is 50 to 72 the resort was outstanding except for the hotel could use a elevator, if you are on the third floor like I was. I will get a swim up room next time.
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Oct 05, 2024
Excellent Hotel
The room was nice and clean. The butler and the other staff were very friendly, helpful and respectful. Every issue was fixed immediately. The food was delicious and there were so many restaurants and other dining options to choose from. I ordered food through the app and the food arrived at the exact time it was supposed to arrive. The drinks and cocktails were good unlike the watered down drinks you get in other places. I had an excellent experience and would recommend to anyone.
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Oct 05, 2024
TRS TURQUESA HOTEL
Our stay was wonderful. Eddie our Butler was excellent. He had so much knowledge and was at our service 24/7.
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Oct 04, 2024
Friends get away
This was our 3rd time to the property and it was as amazing as ever. Our Butler Manny made our Anniversary very special! Delores at the Vintage pool is an incredible server always with a smile and very attentive. She's the best!!! Juan Luis at the swim up bar served up great drinks every day! Dianah at the vintage pool always there with a towel or to make sure we had everything we needed. The food was all very good.. Only night we were not impressed with food was at Adelitas, the Mexican Restaurant. The stand out restaurant was El Dorado The steaks were done perfectly. Chic Caberet is a must see, food was not to our liking but the show was great! Bingo is a must do.. It's not your average Bingo game! Entertainment team was fun especially Keren and Albert!! The grounds are impeccable and the whole staff are all very friendly and accommodating. They make you feel like you are at home. The beach was beautiful! We were very sad to leave and look forward to our next visit!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.