These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Amat Coffee Shop – Coffee, smoothies and light fare
- Azul Restaurant – Breakfast, lunch and dinner served buffet and/or a la carte
- Bistro – international cuisine – (ages 12 and over)
- Chaká – Regional Yucatecan cuisine – A la carte
- Cocina de Autor – Creative, evolutionary cuisine – A la carte fine dining (For ages 12 and over.)
- Frida – Mexican cuisine – A la carte fine dining
- Lucca – Italian Mediterranean cuisine – A la carte fine dining
- Piaf – French cuisine – A la carte fine dining (For ages 12 and over in designated seating hours)
- Sen Lin – Asian cuisine – A la carte fine dining.
Resort Details
- Aqua BarSwim-up Bar
Location: Main pools of each ambiance.
- AzulThis restaurant offers a panoramic view of the Mexican Caribbean, open-air terrace, air-conditioned seating area and casual, relaxed ambiance. It features an expansive international buffet, grilled specialties and à la carte menu.
Location: Ambassador.
Capacity: 280.
Dress code: During day short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. In the afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed shoes for men; casual dress, skirt, bermuda or trousers for women.
All ages.
Reservations are not required. - BistroOpen for breakfast, lunch and dinner, Bistro serves a wide selection of dishes featuring various world cuisines, complemented by an extensive international wine list.
Location: Grand Class.
Capacity: 120.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Minimum age 16 years.
Reservations not required. - ChakáA casual, open-air restaurant situated amid the tropical jungle foliage of Salam, Chechén and Chacá trees. Open for breakfast, lunch and dinner, it features an international buffet during the day and an à la carte menu of Mayan specialties in the evening.
Location: Zen Grand.
Capacity: 180.
Dress code: Daytime short and t-shirt for men, swimsuit with pareo for women and compulsory footwear. Afternoon and evening: bermuda, shorts or trousers, shirts with sleeves and sandals or closed-toe shoes for men; casual dress, skirt, bermuda or trousers for women.
Applies to 16 years old guests and older.
Reservations required only for dinner:
conciergerm@velasresorts.com. - Cocina de AutorRated Five Diamonds by the AAA, under the tutelage of Bruno Oteiza and Mikel Alonso, Cocina de Autor invites you to enjoy the most creative and avant-garde culinary experience, with a 12-course tasting menu inspired by the delicacies of the Mexican Caribbean.
Location: Grand Class.
Capacity: 60.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Code applies to 16-years old adolescents and older.
Information and reservations:
conciergerm@velasresorts.com. - FridaRecipient of the AAA Four Diamond Award, Frida pays tribute to the famous painter Frida Kahlo with a menu for all ages featuring traditional dishes with a modern twist. Savor the authentic flavors that have made Mexican cuisine a part of the World Heritage of Humanity, such as fresh and dried chiles, local cheeses, herbs and more. Every dish is a gourmet work of art that reflects the country’s rich culinary heritage.
Location: Ambassador.
Capacity: 120.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - Karaoke BarA place to make memories of fun and laughter. Discover the nightlife of Playa del Carmen right at the resort.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - KoiThis Sports Bar & Lounge features spacious indoor and outdoor areas, immersed within the Mayan jungle and surrounded by lush flora and fauna. Enjoy shows and sports events on 231" Black Diamond screens, a dance floor with DJ, premium international beverages and cocktails made with natural ingredients.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
Reservations are not required. - LuccaItalian-Mediterranean cuisine
Lucca offers a full range of Italian and Mediterranean flavors in creations featuring seafood and fine cuts of meat, fresh pasta, pizzas and vegetarian options. From appetizers to lavish desserts, the restaurant offers the perfect dish for every type of guest.
Location: Ambassador.
Capacity: 132.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
Information and reservations: conciergerm@velasresorts.com. - PiafRated Four Diamonds by the AAA. Experience the culinary art of French cuisine in the romantic and enchanting ambiance of Piaf. Its Swarovski crystal curtains, lighting and design come together in perfect harmony to create an atmosphere of delicate extravagance.
Location: Grand Class.
Capacity: 96.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
For ages 16 and over
Information and reservations: conciergerm@velasresorts.com. - Piano BarWhen the sun goes down, this ocean-view bar comes to life. Sample the best cocktails and domestic and imported wines, with the excellent service that characterizes Grand Velas.
Location: Ambassador.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - SinLinRecipient of the AAA Four Diamond Award, Sen Lin takes diners on a journey through the culinary traditions of China, Japan, Korea, Vietnam, Malaysia, Cambodia and Thailand. Immersed in the jungle, the restaurant highlights the mystique of the Riviera Maya, offering new aromas and flavors, in addition to a lounge bar serving exotic cocktails.Location: Zen Grand.
Capacity: 128.
Dress code: Resort elegant (polo shirt, dress pants, closed-toe shoes for men, dress, skirt or pants for women, beach sandals are not allowed). Applies to 16-years old guests and older.
All ages.
Information and reservations: conciergerm@velasresorts.com. - SinLin BarThis bar offers a tranquil, captivating ambiance amid the Mayan jungle. Relax on wooden chairs in our lounge, surrounded by natural sounds and soft lighting, or indoors with various types of music.
Location: Zen Grand.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
All ages.
Reservations are not required. - Sky BarOffering an exceptional view from the Grand Class ambiance, this bar was placed in between two haute cuisine restaurants. With lounge music and stunning design, it creates the perfect welcome to an unforgettable experience.
Location: Grand Class.
Dress code: Elegant-casual (collared shirts, dress pants and closed-toe shoes for men; dresses, skirts, or dress pants for women; beach sandals, tank tops and shorts are not permitted).
For ages 16 and over.
Reservations are not required.
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- 24-hour room service†
- Babysitting†
- Beauty shop/salon†
- Business center†
- Car Rental Services†
- Concierge desk†
- Connecting rooms†
- Currency exchange†
- Exercise gym†
- Lobby†
- Parking†
- Pool†
- Spa†
- Travel agency†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
- Convention Centre†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is a children's pool on-site.
- Children's program, onsite
Kids club for ages 4-12.
Bask in the sun while your kids enjoy the vacation of a lifetime! The kids club is an innovative program where kids play and create memories through fun activities in a supervised environment.
- Direct access to a beach
- Fitness center on-siteStationary Bicycles
StairMaster
Treadmills
Weight stations
Yoga classes
Kinesis
Personal training - Non-Motorized Water Sports
- PoolThere is a pool on-site.
- Spa †• Lobby Spa
• Flotarium
• Janzu Suites
• Couple's Suites
• Bridal Spa Suite
• Luxury and multifunctional Spa Suites
• Beauty Salon
• Lockers area
• Water Ceremony
• Rest area
• Spa Boutique with products of exclusive brands - Teen programs
Teen's club for ages 13-17.
Our exclusive Teens Club is the perfect place to chill out in a relaxed, supervised environment.
- Golf †Grand Velas Riviera Maya has special agreements with two world-class golf courses:
-El Camaleón - 5 minutes away
-Grand Coral -10 minutes away
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5915 reviews
-
Apr 20, 2025Wonderful place, great service, amazing value and our butler Aaron was on top of it all! Nothing was too much for him!
Wonderful place, great service, amazing value and our butler Aaron was on top of it all providing excellent service throughout! Nothing was too much for him! The food was great especially the Asian and French restaurants. This is our second stay and hasta levista baby, we will be back!
-
Apr 20, 2025
Fantastic family vacation at Grand Velas Maya Riviera
The overall experience was excellent.. The hotel is set in a beautiful location right on the beach. It’s extremely clean and well maintained with no mosquitoes or pests of kind. The pools and other amenities are extremely spacious and well kept. Rooms are nice and big. The Zen experience, where we stayed, has plunge pools in the ground floor suites. Good food and highly accessible to Tulum and other day trips. The top highlight was the staff. Every staff member we encountered was extremely attentive, polite, and spoke fluent English. This includes room service, pool attendants, restaurant staff, and, most impressively, our dedicated concierge, Isa, who was a real gem. She was accessible at virtually any time on WhatsApp and extremely proactive in helping to address any of our needs. Very impressed with her. I would highly recommend the Grand Velas Maya Riviera for a family vacation. There’s enough events and programming that you can easily stay for a week and never get bored. An excellent experience.
-
Apr 19, 2025
Great all inclusive hotel. Would go back!
This hotel is beautiful and we couldn't have asked more for the service we received. Having a private concierge (everyone gets this) was amazing and very helpful. Everyone was extremely friendly and we felt very safe in the resort. There is a variety of restaurants and all were excellent. We would definitely return. Maybe next time not going during spring break as there were a ton of kids. Our kids are teenagers so we stayed mostly at the adult only pool. We wish the beach was a little bigger and could go out in the water further....that would be my only suggestion.
-
Apr 18, 2025I wouldn't stay here ever again!!!!!
I'll start by saying that I have now been to all the Grand Velas resorts and this one in Riviera Maya is the one I'd never go to again. I'll start with the positives. The food at the restaurants was great. Service was attentive by the wait staff. The pools at the different parts of this resort were also nice. Big pools and lots of options. Now the parts that weren't great. The general service staff seemed bothered when you requested something. After day 1 we ran out of room snacks that were supposed to be replenished daily. On day 2 we called about having them refilled. No one showed up. I called a 2nd time, no one came. I messaged our concierge and no reply. The next day she asked if we got it and I said no. Later that evening we came back from the pool and then were finally there. I messaged our concierge about daily activities and didn't get the schedule until the days activities were already started. If I didn't message her to get them, she wouldn't send them. We actually only saw the concierge once when we arrived. We never saw her face to face again the remainder of the week. At the other resorts, that would have never happened. The worst part of this resort, the pool service!!! The wait staff were horrendous. We stopped a waiter to ask for a drink and he said it wasn't his section but asked what we were drinking anyway. When he brought the drink to the table, he didn't even look at us. He literally set the drink down and walked away. We went down to the pool area multiple times before 8 a.m., often around 7 a.m and there were absolutely no pool chairs. There were chairs that were saved with water toys on them, a shirt or hat, I even saw a baby pacifier on a kids cabana saving it. Finally after the 3rd day I got manager and they told us the policy which we were already aware of (an unoccupied chair after an hour is now an available chair). We explained we had been there since 7 and there were 500 chairs saved and at about 9 a.m. there were only maybe 30 people at the pool. I didn't see once where a server or manager moved someone's belongings that were unoccupied for over an hour. We were at the pool one day with chairs saved beside us for 4 hours and no one sat in them and they were not cleaned off. Our last day there we were walking through the pool area and one of the activities staff at the pool knocked our 2 year old off her feet and she hit her head on the concrete ground. He acted unbothered until he saw how upset we were then he came over to tell us how he didn't see her. Well, it's because he wasn't paying attention!!!! Out of all the Grand Velas locations we have been to, I would never stay at this one again.
-
Apr 17, 2025
Amazing people of GVRM
If there's one review you have to read, this is it—this is about the amazing people of GVRM! This would speak to the level of care and support a concierge team can accommodate in desperate times. We had arrived very early, they accomadated us with a different room for the day! We had an amazing family trip with a well-kept and stocked oceanfront room. Nora was our angel; she would send on daily activities, prepare our restaurant reservations, and answer my zillion questions( all of the concierge staff would!); after a long day of outdoor activities, my kids got a bear surprise with decorated baths drawn for them. After 4 days, my teen came down with persistent tummy aches. The doctor was there in 15 minutes, and he made an excellent diagnosis of appendicitis. The concierge and doc team stepped up to another level- arranged for transportation for the entire 2 days back and forth from the hospital, gave us discounts for our stay, and bought us drinks and snacks. Hugh shout outs to : Nora Vazquez ( concierge) Eduardo Gutierrez ( Hotel manager) Andrea Gazcon( Chief concierge ) Jorge& Edith( lobby concierge) And Andres Esquivel…
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe standard cancellation policy applies to all room categories unless booking a non-refundable room category. Non-refundable room categories will be 100% fully non-refundable at the time of booking.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.