Hotel Overview
Location
Riviera Maya - BeachProperty Information
{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5741 reviews
-
Nov 30, 2024Best Family Trip of all time!!!!
Overall- this was our second time at this resort and we loved our stay even more than the last. Last time we stayed at the ambassador two bedroom family suite and this time we stayed at the grand class oceanfront suite Room- the housekeeping was excellent! The room was amazing because we had the ocean front view with tremendous privacy because their were no walkways also the beach is set lower and rooms were on higher ground so no one on the beach could look into the rooms yet you have a beautiful ocean view from your room. The one con here is that if you love leaving your room and walking onto the beach then it’s not exactly a quick walk. Pool- staff is nice- the beds fill up quick but the staff can help you find a chair. - the service poolside was nice they take drink and food orders- you can also order drinks and food at the swim up bar- they also had fresh coconuts available to drink pool side and beach side which def was a nice touch in our opinion. Beach- staff did a great job cleaning up the seaweed - but the water/sand bit too rocky in some areas - would highly recommend wearing water shoes for comfort Pros Service - impeccable- best staff and service from the housekeeping to room service to concierge to kids club to restaurants (this is probably the highlight of this place that they are able to consistently provide great service). The staff always provided great service regardless of whether they were tipped or not- the resort was very busy when we went but the staff did not let any guests feel neglected- they consistently did their best to address all details for all guests Activities Adults- several nice activities throughout the day wish they added a letter in the room everyday for you to know the activities because they fill up fast- but they try their best to get you in if you’re interested. Kids club- our kids 8 and 4 year olds enjoyed kids club and it was hard to get them to come back to do activities with us- the staff at kids club were really accommodating whenever possible esp if they didn’t have too many kids- it was super easy to check in and check out kids which was the best part- I loved that we did not have to sign up for activities you can just stop in whenever you want- I also loved that parents could stay with kids if wanted at the kids club or just leave them and go. Restaurants- wish they had a few more choices of restaurants, but each and every restaurant had impeccable service - delicious food! - the presentation to the taste everything was perfect. Gym- they have two: one in the zen area and one in the ambassador section - both gyms are excellent although I liked the zen gym better as it was more spacious. Transportation is available at all times between the different areas of the resort and you never have to wait more than a minute or two Cons None whatsoever
-
Nov 30, 2024
AMAZING RESORT
We really had a spectacular time at this resort. The facilities were amazing. The restaurants are the quality of food were superb especially considering this was an all inclusive resort. The place is very kid friendly and our concierge Annie was spectacular. She helped with us with everything from organizing transportation to dinner reservations, and making sure everything was in order. We specifically stayed at the Zen. Transport to and from the various locations was very easy with the shuttle services. Really was one of my overall favorite vacation !
-
Nov 30, 2024
Amazing
It was so nice our helpers name was Annie and we loved her so much she was amazing and the whole trip was incredible and the service was out of this world I highly recommend and the rooms are amazing and the staff is here to help whenever you need!!
-
Nov 30, 2024
Another great experience at Grand Velas!
Just spent the week with my family at this wonderful resort. I highly recommend it. The staff is amazing. They have the best attitude and the highest level of service. Special thanks to our private Concierge Alexa. This is the third time she takes care of us. She is the best of the best. Words are not enough to describe her professionalism and kindness. Over the top!!! Finally the staff at the pool is amazing. Luis took care of us all week and he was a great host at his pool section. Always with a smile. Very polite and attentive. We look forward to seeing you again soon!
-
Nov 29, 2024
Another great Thanksgiving at Grand Class
Another great trip at Grand Velas. The poolside service cannot be better at the pool thanks to Luis, Tayde, Reuben, Orlando at Ambassador pool. We also loved Yasmin and Miguel at the Grand Class pool! Also, thank you to Amy for always making us feel special! Senior Lobo will see you again next year!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.