Hotel Overview
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5728 reviews-
Incredible hospitality at Grand Velas
We had an incredible time at Grand Velas. My four best friends and I have traveled the world and we all agree that we’d be hard pressed to beat the hospitality at Grand Velas. Everyone we came in contact with was more than polite — they were kind, gracious, immensely helpful and a true delight. In particular our personal concierge, Jorge, and our favorite beach attendant, Daniel. Additionally, each meal on property was consistently delicious. From the more casual breakfast options to the Michelin-starred dinner restaurant. The food was all 5 star worthy. I would absolutely come back!
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Would rate this resort beyond excellent if it was available
The service was impeccable and the food was out of this world. What other resort could you visit that has a Michelin star restaurant. We ate in 5 restaurants and visited Cocina De Autor twice. The liquors were top notch and not your run of the mill that you get in other resorts. I can't think of one negative thing to say about this resort. If you wanted to be treated like royalty, this is the place for you.
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Wonderful family getaway!
What a fantastic family getaway! We were a group of 7 celebrating our daughter's 40th birthday. Four of the group had previously vacationed there and loved it, so what better reason to go back! We were not disappointed! Everything from beginning to end was 5 star. Daniel, our concierge, was amazing. We received daily texts informing us of the daily schedule and he was always available to answer questions and make reservations. And always smiling! As The property is beautiful and immaculately maintained. The rooms were tastefully decorated and very comfortable. They even had a pillow menu! The food was excellent and the attention to detail was very apparent! But the big standout were the amazing employees! Each and every one said good morning with a smile. They couldn't do enough for you-whatever you wanted. Aside from our wonderful concierge Daniel, I want to mention several other employees. At the Bistro, Ariadna the hostess, always greeted us warmly. Francisco our waiter at the Bistro was so accommodating. He always remembered what we had ordered and took such great care of us. I'd also like to recognize: Fernando Bistro Iran pool Daniel Sen Lin Miguel Lucca German Lucca Antonio Cocina de Autor We didn't have the best weather but we couldn't have had a better vacation! We are looking forward to our next visit!
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I don’t know where to start!
The Grand Velas is one of the most amazing resorts I’ve ever been too. I’m not sure where to even begin. The concierge Carolina was beyond incredible. We had to do nothing other than give input and she created everything for us day by day. The food was like none I’ve ever tasted. They go so far beyond to create a culinary experience for each and every guest. The workers almost fall over themselves to help you and be friendly beyond belief. The cleanliness of the resort is by far the best I’ve ever seen. The grand class rooms are huge and kept so well that you feel like you are home the second you walk in. All I can say is that this was my 16 visit to Mexico and I have stayed in some of the most incredible resorts that the mind could imagine, but this one stands out above them all without a question! Carolina was the beginning and end of each experience there and she represented the resort with passion and experience in a way I have not seen. Kudos to all staff there for making our experience one that will not be forgotten anytime soon!!!!
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The most luxurious and relaxing vacation ever
The BEST! This is our 2nd time going to a Grand Velas property and I can say that it was an amazing stay. The room was stunning, the staff is so kind and warm, the food and drinks are wonderful and the best part of our stay was our concierge Aaron. He did not stop for one minute to ensure that we had everything we needed. We love this place and can’t wait to come back.
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.