Hotel Overview
Location
Riviera Maya - BeachProperty Information
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Hotel Details
Hotel Advisories
General Policies & Fine Print
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5718 reviews
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Oct 01, 2024Unbelievable
I got to visit Grand Velas property for a week this September. The property, food and atmosphere was amazing. But the best part was the staff. Everyone single staff person was so nice and accommodating. Specially my concierge Annie. She sent me daily property activities and scheduled transportation to and return for a planned fishing trip. Annie deserves a raise. Thank you for a wonderful experience.
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Sep 16, 2024
Awesome resort
One of the best trips I’ve ever been on. The whole staff from the front desk to room service was amazing. Special shout out to our concierge Annie, she was amazing and went above and beyond for me and my fiancé. Thank you again to everyone!!!!!!
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Sep 16, 2024
We felt like we were a part of something very special at the resort
I’d like to say thank you to the entire staff for making us feel welcome and like we were part of the family. The entire staff projected a warmth and wonderful energy. The entire staff made sure that all of our needs were met and went above and beyond the call. In all areas especially Alexa, the karaoke bar staff, the breakfast staff all of the concierge and front desk help. Thank you
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Sep 16, 2024
Fabulous Celebration Beginning To End!!
Everything was Fabulous beginning to end! Our suite was awesome!! I celebrated my birthday while at the resort & Lucca & staff made it amazingly special with singing, saxophone player serenade, great food etc. Most especially our concierge ALEXA was OUTSTANDING! She was attentive to every detail but most especially she was friendly, considerate, prompt, polite, helpful & went above & beyond for us daily. Everything & Everyone @ the resort was excellent but ALEXA is just ABOVE & BEYOND! We truly ADORE & THANK HER!!😊❤️
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Sep 16, 2024
Unreal resort for all
I have been fortunate to have stayed in many very nice resorts, in fact we stayed at the longest running 5 star 4 diamond resort in the world in Colorado, this placed topped them all, from the beautiful grounds to the over the top service we felt like royalty! Alexis was our consiarge and was unbelievable, she treated us like we were the only guests on the property, professional and attentive, always one step ahead of us. The staff here without exception are the best we have ever encountered. If you’re looking for a place to celebrate your employees, a family vacation or just a get away for you and yours this is it!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.