Couples Swept Away - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7871 reviews

• 

  Staff are Exceptional

  We were there during the hurricane and cannot praise Karen and her team enough. We were kept informed at all times and were made to feel safe and secure through a scary time. The staff were worried about their families and homes but still looked after those of us who couldn't get home with cheery professionalism. When the hotel reopens I would definitely recommend anyone to visit. The food is delicious in all restaurants and the rooms are clean and spacious with huge beds! The beach is absolutely gorgeous. We are normally pool people but did not spend any time around the pool during our holiday - the beach is just too special! The main reason we will certainly return is the staff. Everyone is so friendly and helpful - the gardeners, waiting staff, reception and cleaners all had smiles and were always happy to help. Special mention to Orlando, Kamal and Rochelle in Palms but a big thank you everyone there for looking after us so well!!

  Nov 04, 2025
• 

  Holiday of a life time

  We recently had the pleasure of staying at Couples Swept Away Jamaica, which truly became the holiday of a lifetime. From the moment we arrived, the resort exceeded our expectations in every way. First and foremost, we absolutely loved the resort itself — the beautiful surroundings, the thoughtful touches, and the vibrant Jamaican spirit that flows through every part of it. The food was exceptional, with a wide variety of dishes that truly celebrated Jamaican flavours and inspiration. Every meal felt fresh and authentic, and it quickly became one of the highlights of our days. We also thoroughly enjoyed the complimentary watersports trips, which added a sense of adventure and fun to our stay. Whether we were out on the water or relaxing by the pool, everything was perfectly organised and easy to access. The pools and drinks were excellent, and the addition of the ice-cream machine was a delightful surprise that we both enjoyed daily. Our room was spacious, beautifully maintained, and equipped with excellent air conditioning and ceiling fans, which made it incredibly comfortable. One of our favourite spots was the rocking chair on the balcony — my husband and I spent countless hours there, both relaxing and working, surrounded by the peaceful atmosphere. The towel huts were a simple but brilliant touch, saving us packing space and ensuring we always had fresh towels available. We also loved the padded sunbeds that doubled as lilos, which we made great use of both in the pool and the sea. The security team also deserves special recognition. Their presence was reassuring without ever feeling intrusive. They did an excellent job of maintaining a safe and relaxing environment and were fantastic at gently ensuring beach vendors didn’t disturb us once we were set up on the beach. While all of these elements made our stay outstanding, what truly transformed this trip from a one-time holiday into what we hope will become an annual tradition was the incredible staff — particularly at The Palms Restaurant. We would like to highlight Orlando, who truly made every morning special. His warm welcome, sunny personality, impeccable manners, and genuine love for his work shone through every single day. Seeing him in the mornings became one of our favourite parts of our routine — he made us feel like family. Alongside Orlando, we want to commend Shannen, Kimberly, and Devon, under the wonderful management of Melissa. This team welcomed us with such genuine joy and hospitality every day. They remembered our preferences (especially our morning coffees!) and greeted us with big smiles and open arms. Even on days when we weren’t particularly hungry, we made sure to stop by just to see them, and if we were heading out on a trip, we’d let them know in advance — that’s how much we looked forward to their company. Their energy, kindness, and outstanding service were hands down the best part of our stay. Because of them, combined with the beauty of the resort itself, we’ve decided that despite the almost 20-hour journey from our home in Cornwall, we will return to Couples Swept Away every year. We kindly ask that management recognises this exceptional team for their dedication and service. They are a true asset to Couples Swept Away and a huge reason why guests like us fall in love with the resort. Thank you once again for everything. Couples Swept Away has truly captured our hearts, and we can’t wait to return.

  Oct 26, 2025
• 

  A phenomenal experience

  I can’t understand all the bad reviews, I’m an avid traveler to the Caribbean this place is absolutely amazing, beautiful the staff are a delight. The food is plentiful and pleasing. The ocean is like a hot bath. The sand is white, clear of shells and rocks. The room I’m in is a beachfront renovated room with a big TV. There is a hurricane coming I hope Jamicia’s residences don’t get hit too bad, right now Negril is paradise 🙏

  Oct 24, 2025
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  Great hotel, Great staff, Great holiday.

  What a lovely hotel and the staff are amazing. The food was really good in all of the restaurants, including the buffet. Everything is included Scuba, glass bottom boat, paddleboard and the catamaran. The beach is one of the nicest i have been on. The sea is warm and crystal clear.The rooms are spacious and well stocked. The hotel even run a shuttle service to and from the airport.The whole holiday was fantastic

  Oct 23, 2025
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  Beyond good!

  Staff was excellent, rooms were clean, another chair in the room would have been good. Very clean in common areas. Ride to and from was very long and that started out as a damper. Beaches and water were divine.

  Oct 22, 2025