- $50 USD in credit for spa services per room per stay (applicable to spa services of 50 mins or more regardless of the cost).
- Upgrade to the next category (subject to availability)
- Early check-in and late check-out (subject to availability)
Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products. Discounted amenities and services cannot be combined with other discounts or special offers on property. All amenities are subject to availability . All services should be arranged with the concierge after check-in.
Guest will receive USD$200 on Resort Coupons to be used on property for SPA Treatments, Premium Products F&B and Room Upgrade.
Resort Details
- BANAContemporary Asian dining experience with stunning Japanese Tatami mat flooring and private dining room, zen-like terrace to savour Asian fusion cuisine, Teppanyaki tables and an adults-only sushi bar.
- FUEGOLatin fusion cuisine treats diners to spic ceviche and a raw bar in a trinity of dining options; a romantic private dining room, a divine outdoor terrace and an air-conditioned restaurant.Adults only
- GABI CLUBBeat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar
- HADARBreakfast only. International buffet delights with sumptuous show cooking and on-the-spot freshsqueezed fruit juice area
- LA PALAPA GRILLExclusive for The Reserve à la carte restaurant features casual dining for breakfast, lunch and dinner.
Adults Only - MOLEMexican contemporary cuisine starring a special “Live” quesadilla area “Tres Marias” style! Diners have two options: air-conditioned restaurant and outdoor terrace
- NAOSEveryone is welcome to this sumptuous International buffet featuring show cooking and on-the-spot fresh-squeezed fruit juice area Serving breakfast, lunch and dinner.
- OLIOExclusive The Reserve restaurant with swim-up bar; serving lunch, breakfast and Bistro during dinner
- SAL STEAK CAVE ($)Sal Steak Cave is the perfect place for meat lovers, a space devoted to quality meat dishes where diners can savour the latest and most innovative grilling techniques.
Adults only - SUNRISE GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- SUNSET GRILLSnack Bar & Grill with pool bar at Paradisus Playa del Carmen
- THE GRILLMouth-watering selection of “Paradisus Natural” salads headlines the dinner menu with Regional Yucatan Organic Food
- THE MARKETMouth-watering selection of “Paradisus Natural” salads headline the dinner menu at this American Barbeque; becomes a latenight snack
- Various Lounges/Bars11 BARS
RED LOUNGE: Before or after dinner lounge where guests can enjoy cocktails and music*
M BAR. MARTINI & WINE: Robust wine cellar and exclusive themed martini selection invite lingering over pre-dinner cocktails (Holding Bar for Fuego and SAL restaurants)*
TOJI: Unique molecular concept starring sake specialties melds the art and science of mixology (Holding Bar for Bana restaurant)**
BLUE AGAVE: Appetites ignite with pre-dinner tequila and mezcal specialties and a fully stocked wine cellar (Holding Bar for Vento and Mole restaurants)**
SOUTH AVENUE BAR: Covered and open-air venue near restaurants buzzes with energy, events and music. Open during the day.
NORTH AVENUE BAR: Music-filled, outdoor restaurant-area venue for listening, watching, talking and dancing. Open during the day**
SWIM-UP BAR: Open daily with refreshing tropical cocktails**
GABI CLUB BAR: Beat. Drink. Groove. Ultimate chill-out club features a casual chic elegance and unique harmony of bar**THE WINERY: A wonderful bodega and refuge for wine lovers. ($)
DON JULIO CORNER: Tequila tasting & romantic dinner experience ($)
ILLY CAFÉ: The ultimate authentic coffee bar experience.
*Adults only**Open for everyone - VENTODistinctly Italian Trattoria dining in air conditioned comfort. Private party room available.
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Bilingual staff†
- Child programs†
- Doctor on call†
- Exercise gym†
- Golf†
- Laundry/Valet service†
- Massage services†
- Pool†
- Sauna†
- Spa†
- Water sports†
- Business Services†
- Meeting Facilities†
- Meeting/Board Rooms†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on-site.
- Children's programKids Zone with supervised activities for kids up to 12 years, playground with jungle gym and outdoor activities.
- Golf location (onsite/nearby) †Distance to Golf course is 0.8 miles
- PoolTwo Sparkling free-form swimming pool with swim-up bar and pool side grill.
Three incredible swimming pools, giant water buckets and five slides are available for family fun. - Spa †Full service indoor Spa ($) with beauty salon Water Ritual 22 Massage cabins (14 indoor, 2 outdoor, and 6 on the beach) Body and facial treatments Spa Boutique Dry and wet saunas for men and women with private dressing rooms A state-of-the-art Health Club: equipment and personal trainers Studio classes
- Teen programs †Teen's club for 13 - 17 years old
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16467 reviews
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Jan 25, 2025Amazing stay
Amazing experience. Beautiful resort, incredibly well maintained and wonderful customer service. The food is delicious, especially Blue Agave, Cielo and the Lunch Box - Alexes, Celeste and Brisa and all the staff were wonderful and our concierge Jonathan was excellent!
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Jan 24, 2025
Good Food and Service at the Cielo restaurant.
I had two really nice experiences eating at the Cielo restaurant. The first time I went there my waitress was Juanita and she did an excellent job of giving recommendations on what to order. The food was well prepared and delicious so I decided to go back. I was not disappointed. This time my waitress was Noemi. She recommended the birria. Once again I had a delicious meal with good service. Captain David, the manager, was going from table to table checking on customer satisfaction. He's very personable and made me feel very comfortable and at home.
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Jan 24, 2025
Celsius has the best food
The restaurant Celsius was amazing and the food was 5 star. I had some of the food and it was delicious. Grisey was an excellent waitress. When I was chilling by the pool. She would come and ask if I wanted a drink or something to eat. Excellent service. Definitely would recommend this for any time of the day.
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Jan 23, 2025
Fantastic Vacation
Just returned home after a wonderful week at Paradisus Playa del Carmen. We were a family of four with a baby and a 5 year old. We upgraded to the Family Concierge package at the last minute and were given a one-bedroom suite that included a little kitchenette and living room area, as well as a large balcony with a jacuzzi. While we would have enjoyed our stay just as much in a smaller room, the Family Concierge upgrade was absolutely worth the extra money. It allowed us to use the Family Concierge pool (which was our favorite daily swim spot), to eat at the Lunch Box for breakfast and lunch (great food, quiet atmosphere by the pool, and no line-ups), and it meant that our concierge (Eduardo) was able to book us a different a-la-carte restaurant for dinner at our preferred family-friendly times for every single night of our stay. I would absolutely pay for the Family Concierge again if we come back. They also had a nice lounge with snacks and bathrooms right by the pool, gave our kids little backpacks with gifts inside, and had some other things included that we didn't end up using (such as a free excursion outside of the hotel, time at the spa, and an adults-only dinner at the paid steak house). Perhaps if we had other family members with us to watch our kids, we would have used these extra perks, but our kids weren't comfortable being left at the Kidsdom daycare centre because they would have to be separated due to their ages (although we did check it out and it seemed really great and is open until 10pm. They even take the older kids to the evening shows). Other highlights for us included the Aquazone water park, the pirate ship pool, the koi pond and ice-cream parlour, the beach, and the evening shows (very professional and super family-friendly). We were also very impressed with the food - great restaurant quality, not just great resort food. We ate at all the restaurants that were family friendly and they were all delicious and well-serviced. We did have some mild digestive troubles near the end of our trip, but nothing that disrupted our trip or raised concerns for us. I especially loved the one night where they hosted some kind of traditional Mexican festival at the Kanna sandy beach area - that was fabulously executed and really fun for the whole family. Felt like we weren't in a resort, but at a real Mexican event. My only complaint is that in some spots near the forest, the coati are a nuisance. One unzipped our backpack and took a few things.
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Jan 21, 2025
Solid Choice
We recently stayed at Paradisus Playa del Carmen for the second time, and overall, it was a great experience. We specifically chose Paradisus again because we had Melia points from our visit last year and wanted to return for the proximity to the Xcaret parks (we visited two this trip). If we hadn’t had the credit, we likely wouldn’t have returned, but we’re glad we did—the food and service remained consistently good. The grounds are absolutely beautiful, with lots of nature and a distinct Mexico vibe. The property is very well maintained and the restaurants are all gorgeous. Our kids (ages 9, 10, and 13) enjoyed the AquaZone waterpark and having the freedom to explore without it feeling overwhelming. There are some shows at night, but not much in terms of entertainment or nightlife, so the evenings are on the quieter side, attracting a lot of families with young children. If you’re looking for a resort with constant activities and a lively nightlife, this probably isn’t the best fit. For our family, three nights was perfect, and then we moved on to another hotel in Cancun. Overall, it’s a very good value for the price, especially for families looking for a well-kept, beautiful resort with great food and a relaxed atmosphere.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryA minimum mandatory Environmental Tax of $20.00 pesos (approximately $1.00 USD)per room, per day, will be charged and collected by the hotel at check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryThe hotel no longer offers complimentary greens fees. Guests will have preferential golf rates at Grand Coral.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 33.00 Mexico Pesos (approx. $2.50 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.