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5261 reviews
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Nov 29, 2024Wonderful staff!
Renilio at the coffee shop is the best! Tell him Zach says hello! My wife liked the chicken sandwiches and the quesadillas from roon service are good too. The swing down by the water is great, just watch out for bugs around 6pm as they bite. Also, the sushi at Asiana is good but not as good as Nacion Sushi from Pacifico
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Nov 27, 2024Booking issue
The hotel is very nice but the front desk could do with some better people skills. The Westin is about twice as expensive as most hotels in the area but it does have a lot of amenities. I went there without a reservation because, as a retiree, I am entitled to an retiree discount. The rooms were priced over 200/night(on a weeknight), which seemed a lot more expensive than the online price so I got online and booked a room. The booking agency sent me an email with the confirmation. When I went to the front desk, however, they told me that there was no reservation with the number the booking agency sent me. I waited for about a half hour for the reservation to come through. I showed the receptionist the confirmation email as proof but she told me that it could be fraudulent and if I wanted a room I could book it with my credit card. This caused me a concern because it seemed like I would be paying double for the 2 night stay. Also, if online booking is so susceptible to fraud shouldn't Marriot be on the lookout to prevent it? Most of the reservations for this hotel are booked online I imagine. Also, I am 73 years old and have a bad leg so it is a bit difficult for me to stand for extend periods of time. I called up the booking agent and their customer support resent the reservation number to Marriot. During that time the manager had received the booking number but I was on the phone with customer support. When I finally got through with the customer service, the clerk told me that the manager had been trying to talk to me to say everything was OK. She seemed to be scolding me for not hanging up on the customer support people and speaking to the manager. Anyway the experience left a negative impression for the rest of the night. This is what I would expect from a 5 star hotel Never tell a client that an online reservation that has been paid in full might be fraudulent. Even if that were the case, you should never say that. Instead say something to the effect, I am sure that the reservation will come through, sometimes there is delay to get to our office, then suggest to the client something like, "Why don't you take seat in the lobby and we will contact you when your reservation comes through". Never scold a client for trying to resolve an issue that lies with the hotel itself. There is an issue with Marriot's IT processing if takes over 30 minutes to confirm a booking by a third party vendor.
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Nov 24, 2024
Great experience
First time in Panama and first time at this hotel. Stayed at hotel for 2 1/2 weeks for business and it was enjoyable. One of the main reasons was the service from Marilyn and Jean Paul in the Westin club. After a long day of work, to see their always smiling faces and warm greetings made you feel at home. Plus the little personalized extras they would do for you.
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Nov 18, 2024
The Club Team - Jean Paul and Marilynn - Are Wonderful!
The highlight of our stay was the daily visits to the 19th floor club. The views were fantastic as were the food and drink. However, we are especially grateful to the club staff, Jean Paul and Marilynn, for going out of their way to make sure we were constantly delighted.
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Nov 17, 2024
Warm Temps in NOV- Great Views
Comfy beds, beautiful hotel & pools. Awesome to see the ships lines up to enter Panama Canal. Great staff. Marilyn in the Westin Club Lounge is our fav! Very nice, friendly and helpful. We have been fortunate to see her on our visits for 4 years!! 😁 Thank you!
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