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10459 reviews-
The most incredible oceanfront hotel in Hawaii
The most beautiful resort I have ever been to in such a gorgeous setting. I am a business traveler who has traveled the country extensively. The Grand Hyatt Kauai is indeed grand - a most grand hotel set within an exquisite botanical garden. The saltwater lagoon is incredible, Tidepools offers a lovely Hawaiian cuisine in a beautiful setting of koi pond. Rooms are spacious, toilet has a bidet and warm seat. Staff are extremely honest and and dedicated to customer service. I left my wallet in the cabana and it was returned to me within an hour. Housekeeping staff are very hardworking. I will return every year if I could! It is a gem of a place!
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Massive resort with something for everyone
My wife and I stayed here in March 2024 using Hyatt points. The hotel is located on the south shore in Poipu and is enormous with several restaurants, bars and many pools. Stevenson’s library had excellent sushi and while Tidepools looked amazing, unfortunately our flight was delayed and we missed our reservation. The room was large with a massive bathroom. The fitness center was under construction while we were there but the part that was open was still quite large with a wide array of equipment available. The many pools ensures something for everyone from the lazy river to the lagoon.
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WARNING!!!! DO NOT GO HERE!
WARNING!!!! ABSOLUTELY AWFUL! DO NOT STAY HERE. It looks like this hotel has not been updated since it was built - 30+ years ago. For our 35th wedding anniversary & my husband's 60th birthday, we booked this hotel through American Express FINE resorts because we've always had great experiences with them. This hotel is NOT a 5 star - at best, a 2 star and only for view & the pools. Upon arrival, the lobby is very impressive but after you look around, you notice FILTH - the floor is dirty, the carpets throughout the hotel are dirty & stained, lobby furniture is beat, doors and walls dirty and beat up, water bottle refill stations are not cleaned and digital messages saying filters require changing are found on most stations and did not change...at least for the 4 days we were there. $57 pp Breakfast is outrageous for mediocre buffet. Tables have plastic woven mats over top that are STICKY. Our room had bugs, the upholstered furniture had disgusting stains, the bathroom had mold. We got locked out of our room at 5am - once they figured out the computer system, the front desk gave us new keys - they didn't work, tried to call the front desk but the phone in our building did not work, so we walked back. Security came & could not get us in. Engineering came & could not get us in. Engineering drilled a hole through door! We got in but could not lock the door! Upon check out, we were told we had balance due to "$55 per day resort fees, plus tax and fees!" When you are charged over $1000 per night, resort fees seem like another money grab. We told front desk about our experience and wanted to talk to a manager. The clerk went back into office and appeared less than a minute later saying "to save time, we are going to waive the $220 balance" - from our $3000+ stay. We were NOT impressed! the manager NEVER came out. II called American Express and told them this resort needed to be removed from their site immediately. I called Hyatt too. The people at the call center listened and then said they will look into it. I've heard nothing back No one really cares. Everyone is working at a C- level.
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A great place to relax and unwind
Loved the location, views and the food was excellent. Great place for romance or to bring your children. Great service from start to finish. Fantastic pool system, surfing right off the pool area and goo's snorkeling nearby. We highlybrecvcomend the Grand Hyatt at Poipu and we will be back.
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Pacific Dream Photography
We booked a session with Pacific Dream Photography on site at the Grand Hyatt Hotel. Briam, always with a smile, made this session a great adventure and truly loves what he does and cares about you and your interests. Amazing and super fun experience!
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.