Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Meeting rooms
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free high speed internet connection
- Free parking
- Meeting rooms
- Multilingual staff
- Onsite laundry
- Safe deposit box
- Smoke-free property
- 2167
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14892 reviews
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Jul 09, 2025Big Disappointment
The food at the buffet was very underwhelming. Restaurants were a little better-when you were able to book. The property, grounds and rooms needed major repair. The rooms to include the furniture & bathroom desperately needed repairs and updating. The pool also needed some attention.
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Jul 05, 2025Kayaking
It was really fun and had a great time kayaking nd my guide was Francisco and very nice nd helpful and was peaceful and very fun
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Jul 02, 2025
A piece of paradise!
From the secluded hotel beach to the large and comfortable room with a balcony offering a wonderful view over the bay plus a selection of restaurants be it buffet or set menu, I honestly liked everything there. After a night of heavy rain, water had seeped into the room fIooding some of the floor space. I reported it and asked for another room. We were immediately allocated another room in the same building although not on the same floor - our initial room was on the top floor of Mediteraneo in the Pueblo Mar which had such a wonderful open view onto the bay. Every staff member we came in contact with was so helpful and patient. Among the staff, I particularly remember Cynthya in the Bellavista Restaurant, and Ivan at Reception who were both outstanding by the service they provided, and the patience and attentiveness they displayed. Overall, nive Honestly I cannot think of a single thing I did not like.
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Jul 01, 2025
June 2025 week long visit starting with Hurricane Erik.
Staff stood out as friendly and hard working. A rare hurricane hit close by the night we arrived. An army of workers was busy cleaning up the beach shortly afterward. And dedicated staff worked the restaurants the same night hurricane brought drenching rain (Hurricane Erik). Gabriel and Ion were great but there were many more whose names we did not note. Great staff.
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Jun 29, 2025
Worst Service in Mexico
Stayed here with our 3 teenage daughters. Rooms were out dated, broken fixtures, peeling paint and worn furniture. The food was not great and lacked flavor. We normally love coming to Mexico for our family vacation because of the amazing service. I can’t say that about our stay here. The service was the worst we have ever had. From the staff at the front desk to the concierge and the hotel app that is not working. Please don’t waste your time and money. There are much better places to go and stay in Mexico. We will never be back here again.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property.
Know before you go: Contactless check-out is available.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.