Hotel Overview
While this hotel is in close proximity to some of the top local attractions, there is still so much to do without ever leaving the property. Spend the day on the safest beach, ideal for snorkeling and sailing, or lounge aside either of the two pools. Guests can also enjoy tennis, a fitness center, picnic areas, and more on-site. The hotel is also close to waterfalls, parks, and other sacred historic sites around Kauai.
The on-site restaurant and lounge offers cooked-to-order breakfast and room service in the evening. The 24-hour convenience store also provides snacks, drinks, and sundries whenever guest need anything. The Hilton Garden Inn Kauai also features over 7,000 feet of event and meeting space, including the Kuhio Ballroom.
Each of the rooms and suites offer plenty of space for a comfortable stay. These rooms feature an ergonomic desk chair and desk, complimentary WiFi, cable television, and other premium amenities. Families can also take advantage of connecting rooms.
Location
Kapaa{{title}}
Hotel Details
Hotel Advisories
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Resort Fee Inclusion:
• High-Speed WI-FI Internet
• Local & Long distance Telephone Calls
• Use of Coolers, Towels, and Beach mats available at the Concierge Lounge
• 2-hour Bike Rental
• 24 hour Fitness Center Access
• Access to Safety Deposit box located at the Front Desk
• 2 for 1 golf at Hokuala Kauai’s ocean golf course
• Hawaiian Cultural Sunrise on Monday, Wednesday, & Friday
• Weekly cultural activities
* * Resort Charge Includes:
* Live Music Entertainment
* Resort Activities ; Cultural Sunrise ceremony
* 2 Bottled waters daily
* Cooler , Beach mat & beach Tower rentals
* Ukulele classes and lei making classes
Resort charge offerings are subject to change throughout the year. Partners will be notified via writing of any changes to the resort charge offerings. Offerings are available based on travel date, not booked date.
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1785 reviews
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Dec 03, 2024Great location but very dated property ; spacious rooms but some are very dark; poor service from front desk
Location - probably one of the best assets of this hotel . Located immediately south of Kapaa, this hotel is a short drive to many restaurants, and is located perfectly for sightseeing in different parts of the island - 1 hr drive to haena state park (for kalalau trial) , and 1.5 hr drive in the other direction to kalalau lookout in Waimea canyon area Property - reasonably nice beach nearby , 2 small swimming pools on site . It’s an ok property , just very dated , and extremely poor designed location for certain staircases . A renovation/ update is in order. Rooms - very spacious, but old , and some ground level rooms are very dark . I was assigned room 2131, which I did not care for . Room is dark, even with all the curtains open in the middle of the day. I killed one cockroach in the room during my stay, and saw a little lizard crawling on wall inside room - but then again, this is Hawaii - I won’t blame the hotel for the “wildlife” in my room Service - here is why I only gafe this place 1 star rating . Stayed here in Sep 2023, and again last week . Both times around , the reception from the staff at the front desk was lukewarm, and acted like they didn’t care about their guests. I know I should not whine about not getting upgrades , but I thought it was quite odd that twice in a roll, I got assigned undesirable rooms as a diamond member. One day into the stay, I got one of those (presumably automatic) texts from hotel , asking how my stay was. I replied that I was not too fond of my room , and guess what ? There was no reply from the hotel staff at all. If anyone from the hotel management is reading this , please work on training front desk staff to provide better customer service. Restaurant- breakfast was average , but two of the restaurant staff deserved recognition. I appreciate Evelyn greeting us warmly every morning as we approached the restaurant check in desk, and our server Joanne was hardworking and friendly .
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Nov 30, 2024Excellent location and amazing Concierge service by Courtney.
Totally enjoyed staying in this hotel. Great location, ambiance, excellent restaurants and amazing concierge- Courtney. Courtney, went over and beyond in helping us find the correct activities for us to explore in Kauai and made our visit extremely memorable.
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Nov 13, 2024
Nice and clean with a very relaxing atmosphere
We stayed at the Hilton Garden Inn Kauai Wailua Bay for the last few days of our multi-island honeymoon trip. After checking in and making our way to our room, we were surprised to find a card, bottle of sparkling wine on ice, and chocolate covered strawberries for us. We popped the cork, poured a couple glasses, and headed out to our lanai to enjoy a drink and our strawberries. We had the perfect view of the ocean as we enjoyed our gift. Mamahune's Tiki Bar was maybe 100 feet from our lanai and we enjoyed a nice dinner there the following night. Our room and bathroom were clean, the bed was comfortable, the staff was helpful and friendly, and the hotel was in a great location to easily catch an Uber or Lyft to anyplace you wanted to go. We even got a chance to feed the koi in the pond one evening. This was a perfect place to spend a few relaxing days at the end of our trip.
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Oct 22, 2024
TOTAL WASTE OF TIME AND MONEY!!
100% false advertising, do not go to this luau! We wasted $600.00 for a”luau” that was in doors with cold horrible food. I felt bad for the 7 or so performers putting on this show. This show is a scam!! I’ve been to a few luau’s and this is not one. I wish I could give a 0! DO NOT WASTE YOUR TIME or MONEY!!
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Oct 22, 2024
STUCK IN KAUAI . Reservation canceled by HIKTON!
This review is not so much about the hotel but more on the administrative side specifically RESERVATIONS. We booked a room here since May 2024. Our stay was booked Oct 21 to 25, 2024. We booked with a live person and not on line. Long story short, when we arrived we were told our reservation was cancelled. Shock and upset, we called the reservation and we were told that I did not confirm our reservation (which was already partially paid). It didn’t make sense to me why I have to confirm a CONFIRMATION. Plus the fact that if they did cancel it, why didn’t they send me a CANCELLATION NOTICE? That should be the right thing to do. Or leave me a message that if I don’t confirm that my reservation will be canceled. They did try to accommodate us by offering us to stay in KONA. I asked if they can pay for our flight and of course, they are not going to do that. The first representative ended up hanging up or disconnecting our call and we called again and spoke with another representative. After telling her our issue, there was no accommodation she could offer us. She did extend the reservation to be available for use til next year, DEC , 2025. Needless to say, we were STUCK in KAUAI with no place to stay and this is at 3 pm, Hawaii time.
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