Resort Details
- Black Rock Shave IceCool off with Hawaiian-style shaved ice, a local favorite. Offering over 30 flavors!
- Cliff Dive GrillThis open-air Kaanapali restaurant serves a range of tempting lunch and dinner options inspired by the flavors of Maui. Located right on Kaanapali Beach, join us for the nightly torch lighting and cliff dive ceremony.
- Coral Reef BreakfastStart your day with delicious a la carte breakfast in Kaanapali and our popular No Ka Oi breakfast bu?et.
- Coral Reef DinnerEnjoy Paci?c Rim cuisine highlighting locally-grown ingredients. Reservations are recommended for dinner.
- Exclusive Oceanfront DiningSheraton Maui Resort & Spa offers guests an exclusive dining experience. Relax in the privacy of our beachfront dinner bungalow and indulge in a customized menu, with island-inspired ingredients, for up to four guests.
- Mai Tai BarLocated just steps from Maui's famous Kaanapali Beach, Mai Tai Bar is an ideal setting for sipping on your favorite umbrella drink and enjoying tasty poolside bites.
- Maui Nui LuauDiscover the remarkable stories, history, and culture of the Valley Isle and Kaanapali through the songs and dances of Maui and the Pacific.
- Teppan-yaki DanAt Teppan-yaki Dan, skilled chefs prepare fresh lobster, steak and more right before your eyes. This Japanese restaurant in Kaanapali also offers a wide selection of sakes and fine wines to complement your entree.
- The SandbarProudly brewing Starbucks coffee and serving a selection of housemade pastries and breakfast bites.
- The Sandbar ? Lobby LoungeEnjoy panoramic views of Kaanapali Beach, signature cocktails, and local bites infused with island flavors from this oceanfront dining restaurant in Kaanapali.
- 24-hour front desk
- Accessible facilities
- Accessible parking†
- Bookstore,Offsite†
- Buffet breakfast†
- Car rental desk,Offsite†
- Child programs†
- Cocktail lounge,Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- 24-hour front desk
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking†
- Bookstore, Offsite†
- Buffet breakfast†
- Car rental desk, Offsite†
- Child programs†
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Coin operated laundry†
- Concierge desk
- Elevators
- Exercise gym
- Express check-out
- Florist, Offsite
- Food and beverage outlets†
- Front desk
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless
- Ice machine
- Individual Efolio available
- Interior corridors
- Ironing board
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking†
- Outdoor pool
- Parking†
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Safe deposit box
- U.S. Fire Safety compliant
- Spa†
- Tennis court
- Valet parking†
- Vending machines†
- Wakeup service
- Wireless internet connection in public areas†
- Meeting Facilities
- Telephone
- Voicemail
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Scuba diving †
- Snorkeling †
- Spa †
- Tennis court †
- Jet-ski †
- Kayaking †
- Sailing †
- Historic Lahaina Town
- Whalers Village and Museum
- Nakalele Blowhole
- Honok?wai Beach Park
- Makaluapuna Point
- Hanakao?o Park
- Wahikuli Wayside Park
- McGregor Point and Lighthouse
- Hawai?i Wildlife Discovery Center
- Maui Ocean Center, The Aquarium of Hawaii
- The Maui Butterfly Farm
- Kapalua Coastal Trail
- Whalers Village and Museum
- Lahaina Cannery Mall
- Skyline Eco-Adventures
- UFO Parasail
- Kapalua Ziplines
- Trilogy Excursions
- Punakea Palms Coconut Farm
- Kaanapali Golf Courses
- Kaanapali Golf Courses
- Maui
- Maui
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5358 reviews
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Dec 30, 2024Disappointing Experience with Noise, Amenities, and Safety Concerns
Our stay at the hotel was far from relaxing due to several issues: 1. Room Location and Noise: Our two rooms were located next to an elevator and two service closets, resulting in constant commotion and noise throughout the night. This disrupted our sleep and overall comfort. 2. Breakfast Ordering Setup: The process for ordering breakfast for take out was confusing and inconvenient. Guests were required to yell their orders through a small hole in a glass divider amidst a noisy environment. At $25 per dish, this setup felt unorganized and inappropriate for a hotel of this caliber. 3. Beach and Pool Amenities: On our only full day at the resort, all the umbrellas at the beach were rented out. It’s surprising that the hotel hasn’t invested in more umbrellas to accommodate guests. We were forced to rent a cabana for $240 since all pool chairs were also taken. While using the pool cabana, we encountered a group of aggressive teenagers who were not hotel guests. They disrupted the pool area by cussing and jumping off the bridge. More concerningly, they surrounded and harassed my 13-year-old daughter, demanding her phone number. 4. Security and Safety: When I approached security during this pool incident for assistance, it became apparent they had been observing the situation but failed to intervene until prompted. This lack of proactive action made us feel unsafe and unprotected as guests. Given these issues, our experience did not meet expectations, and I cannot recommend this hotel. Improvements in noise management, amenities, and guest safety are essential for future guests to feel comfortable and secure.
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Dec 24, 2024What an experience!
Amazing views, amazing staff! I felt pampered and valued as a guest there! There is so much to do on property, no reason to leave. The pools are awesome if you don't want to go to the beach but if you do, it is just a few steps from your room. We watched the cliffdiver but you can do it yourself if you want!
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Dec 19, 2024More pros than cons, but could definitely use improvement
Pros Gorgeous facility. Really loved ocean view room. Great bracelet room key. Staff was wonderful. Rosita in housekeeping deserves particular praise. Really great daily yoga classes with Romain Yoga. While initially I groaned at the 7:30 am start time, any later would have been too hot. Breakfast was great BUT Cons When we checked in, we were told continental breakfast was included, upgrade to hot options was $15. When we went to breakfast the next day, and every day after, breakfast upgrade was $19. They didn’t care that we had been told $15 at check-in. There was only ever one person at the check in desk for the first four days of our stay. So when our room key didn’t work, as always happens, we had to wait in line with people checking in to have our room key reset. We also waited in line two days before we checked out to request late check-out only to be told we couldn’t request late checkout until the day before. They couldn’t have just entered the request in the computer? Fortunately, finally there were two people at the desk the day before, and they took and honored our request for late checkout. Thank you. While housekeeping was excellent, there were dirty mops and rags left out for a couple of days. The logo’d water bottles were nice, but poorly designed; you have to remove the top completely to drink from the ridged edges. While the facility is gorgeous, it could use sprucing up. It looks a little tired. But it’s Hawaii! we were thrilled to be there. Thank you.
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Dec 15, 2024
Great property
Amazing wonderful vacation at a beautiful spot in Maui. Of all the hotels in the strip of resorts the beach here is the finest. The sand is super soft, there’re turtles and fish that swim near the rocks, and the beauty of the sunsets are picturesque. We felt exceptionally well taken care of by Anjelica who provided exceptional service and catered to our needs. We enjoyed our family suite along with the breakfast buffet when upgraded for $15 allows for full access along with papayas which is a pleasant surprise! All in all the resort is a tad dated in feel but still well kept, expansive open grounds that have a luxe feel. Another pleasant plus is that this property does not force you to check out towels and penalize you for return. The pools are also impressively designed allowing for winding pathways throughout the property along with shallow splash zones for kids.
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Dec 09, 2024
Sheraton Maui- Location, Location and Location !
You can’t beat the location of the Sheraton Maui which is tucked in next to Black Rock. You can walk right out of the hotel and jump in the water and swim with tropical fish and green sea turtles. You can also watch the cliff diver ceremony every night just before sunset. I’ve stayed at the hotel several times and my favorite building is #4 where we were able to see Black Rock, the Sheraton pool, the beach, and many sailboats (see photo). We rented snorkel equipment at the Sheraton beach shack and one of the pool attendants, Codiac, was always smiling and willing to help. The pool is very refreshing and a great place to escape the heat. My only complaint is that the Sheraton did not monitor people who were not staying at the hotel using the pool and the lounge chairs. One guy was bragging how he could just buy a beer at the Sheraton restaurant and then use the pool for the day. They really should reserve the pool for the paying guests. The breakfast buffet was good especially the made-to-order omelets. I was happy with our stay and would happily return.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: 49.00 (Plus TAX) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- AdvisoryPrices are based on single or double occupancy. Additional occupants may incur a charge of $89 plus tax, per person, per night. These charges as well as the Resort Fees will be collected upon check-in by the hotel and are subject to change without notice.
- AdvisoryA minimum self parking fee of $39 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryA minimum valet parking fee of $49 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $49 (Plus Taxes) per room, per night Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 11:00 AM
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.