Resort Details
- Various Bars
- Desires Music Lounge
- Manatees
- Rendezvous
- Sugar Reef - Varoius Restaurants
- Cactus Club Ceviche & Taco Bar
- Coco Café
- Himitsu
- La Riviera
- Oceana
- Portofino
- Seaside Grill
- 24-hour room service†
- All-inclusive meal plan
- COVID test onsite
- Golf,Offsite†
- Health club†
- Internet services†
- Jacuzzi†
- Newspaper†
- Restaurant†
- Spa†
- 24-hour room service†
- All-inclusive meal plan
- COVID test onsite
- Golf, Offsite†
- Health club†
- Internet services†
- Jacuzzi†
- Newspaper†
- Restaurant†
- Spa†
- Water sports†
† Fees may apply
- Beach
- Dart board
- Fishing †
- Golf †Complimentary greens fees at nearby Gran Coyote Golf Riviera Maya.
- Pool
- Scuba diving †
- Spa †Secrets Spa by Pevonia® stretches over 13,000 sq. ft., situated among the Riviera Maya jungle. Experience ultimate relaxation and a chance for both physical and spiritual rejuvenation. Visit our spa boutique to bring your luxurious spa experience home with you.
For those guests seeking a sanctuary for the senses Secrets Spa by Pevonia® offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Indulge in your choice of the most soothing, relaxing and result-driven treatments featuring: private showers, whirlpool baths and treatment rooms, a relaxation lounge, saunas, steam rooms and private showers are available, as well as pedicures, manicures, facials and a full-service beauty salon. - Tennis court
- Volleyball
- Water activities †- Kayaks
- Hobie Cats
- Water polo
- Water aerobics
- Snorkeling offshore
Paddle boards
Scuba diving at the PADI diving centre available at additional cost
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1467 reviews
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Nov 05, 2025Amazing Getaway
My girlfriends and I did a trip here for my 30th birthday in October and we just had the best stay! The resort is gorgeous and open & airy. Our room was quite large for 2 of us girls and it was nice and clean. I liked that the resort was on the smaller side, we didn't have any issue with noise except for one night into early morning, there was some sort of alarm going off which kept my friends and I awake. The pool is great size, never had any issue finding chairs. The beach was easy access, plenty of chairs out there as well. The service was impeccable. Everyone was so so extremely nice and helpful and attentive. Special shoutouts to Antonio with the concierge, Ramzes at the bar, and our favorite, Alejandro at the pool. I felt like I was taken care of at every turn. The food options are good, our particular favorites were the hibachi/sushi and the Lola beach club out at the pool. Lola beach club definitely had our favorite dishes of the trip! We took part in a couple activities like water aerobics, pool volleyball, and guacamole making which were so fun to add a little activity to your day. The activity team (Sandra, Hector, and Ferman) were very fun getting everyone involved. I would not hesitate to book another stay here knowing it would be relaxing and I would be able to just turn my brain off. Thank you for the best bday trip!
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Nov 05, 2025
Amazing stay with unbelievable staff!
Highly recommend this place. Great food all around, the beach is amazing, the staff is unbelievable. The resort is big but not overwhelming. The entertainment staff by itself is worth it. Sandy and Fermin are true legends. A trip I'll never forget
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Nov 03, 2025
Exceeded expectations
Absolute paradise! We are beach people, and we’re not disappointed. It’s a perfect beach; clean, warm and transparent water, powdery white sand. No sargazo this time of the year (which can’t be said for the summer months). Other than that, the hotel works like clockwork. Staff are genuinely friendly and the food exceeded our expectations, both at the buffet and the specialty restaurants.
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Nov 03, 2025
Riviera Maya Mexico Hidden Gem
Hyatt Zilara is the best hotel we have visited in Cancun, Playa del Carmen, Riviera Maya. Above and beyond service, excellent resort location, beautiful resort grounds, fantastic beach, top notch food and premium beverages. 24 hour room service. Minutes to 5th Avenue Playa drl Carmen shopping and beach. A hidden Gem for sure. A must visit resort.
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Nov 02, 2025Nice resort with hard working and welcoming stuff .
Overall it was a good experience. We wish that there more dinner options ( hotel has only two restaurants) . Grounds are well groomed and rooms are spotless. The main goal of this review is to mention a few stuff members who amazed us with their Outstanding Performance! Firstly, we would like to thank Consierge Antonio ! This young gentlemen is caring , polite and highly professional! He went beyond his responsibilities to help us while I got sick during this vacation. Management should recognize and embrace employees like Antonio. Another person who provided an outstanding service is a waiter in the El Comedor Mr.Noe. Always with a smile, he was making sure that breakfast and lunch were enjoyable. Employees like Antonio and Mr.Noe make the hospitality industry successful a d create unforgettable and pleasant memories.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.