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Travel Advisories

Grounding of 737 MAX March 13-January 5, 2020

Oct 02, 2019

If you need further assistance, please contact us at 888-558-6654.


Southwest Airlines continues to monitor information from Boeing and the Federal Aviation Administration on the impending 737 MAX software enhancements and training requirements.  We remain confident that, once certified by the FAA, the enhancements will support the safe operation of the
We previously revised our flight schedule by removing the MAX through Nov. 2 to offer reliability to our operation and stability for our Customers. With the timing of the MAXs return to service still uncertain, we are extending the MAX related flight schedule adjustments through Jan. 5, 2020.

Please refer to Airline Policies for any information that may affect your flights.
We also recommend that you check your flight status by calling the airline or verifying flight times online prior to proceeding to the airport.
We will continue to monitor and update this information as changes occur.

Airline Policies

  • American Airlines
  • American Airlines has implemented a special exception policy that is now available for our mutual customers due to the reduction in service resulting from the grounding of our 737 Max 8 Aircraft.

    Book same inventory as originally ticketed or next lowest available inventory, same cabin for no additional fees.

  • American Airlines
  • Affected Travel Dates

  • Mar 14, 2019 to Nov 03, 2019
  • Nov 03, 2019
  • Jul 14, 2019
  • Southwest Airlines Scheduled Air
  • Customers who are travelling who want to alter their travel plans may rebook in the original class of service and city pairs within 14 days of their original date of travel without paying any additional charge.
  • Southwest Airlines Scheduled Air
  • Affected Travel Dates

  • Mar 13, 2019 to Jan 06, 2020
  • Jan 01, 0001
  • Jan 01, 0001