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| Travel Quick Links: |
Park, Sleep then Fly - Cities with discounted parking and special “night before departure” hotel rates.
Airline Information - Information on our airline partners, direct phone numbers and more.
Flights - Select your city to learn more about Apple Vacations “Value Flight” schedules.
AVOK - Total Vacation Security - Learn more about protecting your travel investment!
Fair Trade Contract - Your contract with Apple Vacations.
Travelers Updates - Special notices, weather alerts and U.S. Government updates.
TSA Requirements - Regarding Customer Contact Information.
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| Things to Know Before You Go: |
Health and Safety Tips for Travelers - Foreign travel can be rewarding, but there's more to know.
Reservations, Payments and Late Bookings - What you should know.
Special Requests - We are at your service, please let us know what you need.
Items Not Included - Taxes and other items.
Traveling with Children - What every parent needs to know before they go.
Baggage Allowance - Airlines have different allowances and fees.
Insecticide Notice - We don't want to bug you.
Travel Documents - Proper identification needed for domestic and international flights.
Independent Suppliers - Transportation and in-resort suppliers.
Minors Traveling to Mexico - Minors traveling with only one parent require additonal documentation.
Customs - What is the value of goods you can bring into the country duty-free?
Nights in Your Hotel - The number of nights your room has been reserved.
Credit Cards and Travelers Checks - What is accepted in resort?
Valuables and Personal Items - Best recommendations found here.
Dining Dress Code - Casual, yet elegant is suggested.
Getting Married and Honeymooning in Resort - Check with the local tourist office and consulate.
Handicapped Services and Facilities - Should you desire any special service or equipment.
Catalog and Website Accuracy - We check and re-check.
Customer Comments - Should you have a complaint while on vacation.
Lost Items - Apple Vacations will inquire on your behalf.
Click here to download a Printer Friendly PDF version of Things to Know.
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HEALTH AND SAFETY TIPS FOR TRAVELERS - As you are about to embark on a foreign vacation, there are certain things of which you need to be aware. Apple Vacations strongly recommends that you visit the portion of United States Department of States’ website http://travel.state.gov/index.html, which deals with foreign travel. Specifically, you should read tips on foreign travel and travel warnings for the country or countries you plan to visit. Although foreign travel is
exciting and rewarding, you must keep in mind that you are not traveling in the United States and extra caution is required to make your trip happy and successful. Just a few of the issues you need to be aware of are: medical standards and training of emergency responders and resort medical facilities vary greatly. If you have medical issues or concerns about medical services, Apple Vacations urges you to contact the particular property, as health care abroad may not be the same as you might expect at home. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States. Low balcony railings create a risk of falls, which may result in serious injury or death.
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RESERVATIONS/PAYMENT/LATE BOOKINGS - For availability and confirmation of your chosen vacation package, see your travel agent, visit us at applevacations.com or call 1-800-517-2000. Transportation Security Administration (TSA) regulations require you to provide your full name, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit http://www.tsa.gov. Once your reservation is confirmed with Apple, the amendment and cancellation charges as explained in the Fair Trade Contract will apply. Full payment is required at time of booking for bookings made directly on our website, applevacations.com and credit cards are the only acceptable form of payment. Note: If any reservation made by you or your travel agent includes children at a hotel not accepting children, you will be denied check-in at resort. You will be responsible for any additional costs. We advise you to book early for best choice and value. Late bookings incur additional costs for faxing, updating and confirming your accommodations. Therefore, we will charge a late booking fee of $10 per person on all reservations made 14 days or less before departure.
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SPECIAL REQUESTS - Apple Vacations will provide the services and facilities of your vacation package as
described in our catalog and confirmed on your invoice. If you would prefer special
arrangements other than those described, such as adjoining rooms, specific assistance
needed or special meals, we will be glad to pass on your special request to the
appropriate vendor on your behalf. However, since these requests lie outside our
contracts with our suppliers, Apple Vacations cannot guarantee special requests
unless otherwise stated.
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ITEMS NOT INCLUDED - Passport and visa fees, port and embarkation fees, laundry, telephone calls, other items
and services of a personal nature, and tips to airport baggage handlers are not included
in the price of your vacation. Unless specified, wines, liquors, meals, sightseeing and
excursions are also not included in the price of your vacation. Departure/immigration
taxes, passenger facility charges, September 11 Security Fee and any applicable fuel
surcharges are not included in the base price and will be invoiced and collected with
final payment. In some instances, departure taxes or tourist card fees are payable at the
airport on your day of departure or arrival. Tourist Cards for the Dominican Republic
must be purchased at your resort airport upon arrival. Airport/hotel transfers are not
included in Puerto Rico or Turks & Caicos. Airlines may also charge additional fees such
as seat assignment or meal fees. Check with the airline for specific charges.
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TRAVELING WITH CHILDREN - Infants under two years of age throughout the duration of their vacation may fly
and stay free, but must sit on an adult’s lap and do not receive a separate baggage
allowance. Some scheduled airlines may charge for infants, including air-related
taxes, and some countries do charge infant departure taxes. Any such charges by
independent suppliers or governments are the responsibility of the client. Restrictions
may apply to “Kids Stay, Play and Eat FREE” programs and most hotels require that
children must be accompanied by full-paying adults and pay airfare. Policies vary by
individual hotels. Hotels may check the passports of children at check-in to verify they
qualify for any discounted child room rate. At select hotels in Cancun and Riviera Maya,
a single parent traveling with up to two or three children (varies by hotel) is not charged
the single supplement. The hotels reserve the right to collect the single supplement in
resort, or cancel any extra room upon arrival, if the promotional policy is not used in the
manner for which it was intended. Restrictions apply.
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BAGGAGE ALLOWANCE - Many airlines are charging fees for checked and/or carry-on bags and have different
baggage allowances and fees. Please check with your airline for specifics. Carry-on
luggage is limited to one bag per person and must be small enough to fit beneath the
seat in front of you; some airlines have a carry-on bag fee. PLEASE BE ADVISED THAT
EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN and if accepted, there
will be additional charges. Anyone attempting to check-in excess baggage should arrive
at the ticket counter a minimum of 2 hours prior to departure (except where a carrier
specifies a longer minimum), or risk being denied boarding. Lap children under age two
do not receive a separate baggage allowance. Apple Vacations accepts no liability for
loss or damage to luggage. We recommend that passengers consider the use of a TSA
approved lock to secure their luggage. For details on baggage insurance, see your
travel agent..
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INSECTICIDE NOTICE - Some countries require insecticide spraying of aircraft prior to a flight or while you are on the
aircraft. Federal law requires that we refer you to http://airconsumer.dot.gov/spray.htm for
more information.
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TRAVEL DOCUMENTS - Requirements as outlined below may change, so see your travel agent or contact
the consulate for the country to which you are traveling to be accurately advised of
current requirements. Proper documentation is your responsibility. The following
information gives current requirements for United States citizens, effective 2012: Passengers of all ages returning to the U.S. by air
from any international destination require a valid passport. A state-issued
birth certificate with government issued photo I.D., or a passport “card”, is
not acceptable. Passports must be in good condition and passengers may be
denied boarding by the airline if a passport is damaged, mutilated or has
excessive wear. If your name on your passport (or for non-U.S. citizens, valid travel documents) does
not match your name on your travel vouchers/tickets, you will not be allowed to travel.
All passengers 18 and over traveling within the United States (including the Hawaiian Islands) or to any U.S. territory
(including Puerto Rico and the U.S. Virgin Islands) require only a valid government-issued
photo I.D. For U.S. citizens traveling to Costa Rica and most European countries, a passport valid for three months after the
day of arrival is required. For travel to Panama a valid U.S. passport is
required for all travelers and must be valid for six months after the date of arrival. For
details on how to obtain a passport, contact your local courthouse or post office.
For information on obtaining expedited passports visit www.abriggs.com/applevac.
If you are not a U.S. citizen, contact the embassy of the country to which you are
traveling to determine required entry documents. We regret that we cannot accept
unaccompanied minors under 18 for any travel. Failure to comply with the
above requirements will result in you not being allowed to travel.
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INDEPENDENT SUPPLIERS - Apple Vacations contracts with airlines, hotels and other independent suppliers to
provide you with the services you purchase. We do not accept and expressly disclaim
responsibility for the acts or omissions of these independent suppliers.
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MINORS TRAVELING TO MEXICO - Customs and Border Protection are recommending any minors aged 17 and under traveling to Mexico with only one parent, or with some who is not a parent or legal
guardian, carry a notarized letter of consent from the non-traveling parent(s). Written
consent should be a notarized letter signed by the non-traveling parent(s), dated within
one year of travel, proof of the parent traveling has custody and provide information on
the travel including who, what, where, when and why, and contact information for the
non-traveling parent. Any air carrier can ask for this documentation and can deny
boarding if it is not presented on request.
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CUSTOMS - U.S. Customs currently imposes an $800 limit per person ($1600 for U.S. Virgin Islands)
on the value of goods you can bring into the country duty-free from most countries. This
amount does vary depending on the particular country to which you travel. Also, you are
restricted from bringing certain types of goods, (e.g. fresh fruits, vegetables) back into the
U.S. Ask your travel agent for the latest details and remember to save receipts for purchases
you made while on vacation.
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NIGHTS IN YOUR HOTEL - The “Nights in Hotel” listed on your confirmation/travel voucher indicates the number
of nights that your room has been reserved for you. If your return flight departs late
evening, it is normal for your hotel to require that you check out of your room at
midday. In these cases, a room MAY be made available for storing hand baggage and
for changing prior to departure. However, this is at the discretion of the hotel.
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CREDIT CARDS AND TRAVELERS CHECKS - Visa, MasterCard and American Express cards are accepted in most destinations. Most local banks and hotels provide a currency exchange. Please be aware that Mexico has
passed a law restricting the amount of US cash that Mexican banks, hotels and retail
businesses can accept. The use of US credit cards is unaffected by the restrictions on cash.
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VALUABLES AND PERSONAL ITEMS - VALUABLES AND OTHER PERSONAL ITEMS ARE YOUR RESPONSIBILITY. Most hotels offer
safety deposit box facilities. You may want to deposit cash, traveler’s checks, passports, jewelry and other valuables for security. Do not pack cash, medication, jewelry, cameras, film, important documents or fragile items in your checked luggage.
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DINING DRESS CODE - Although casual dress is the standard by day, many resorts have dress code requirements for dinner. Before you pack, be sure to check with your travel agent or visit our website for detailed dress code information for your hotel.
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GETTING MARRIED AND HONEYMOONING IN RESORT - If you plan to get married in your resort destination, be sure to check with the local tourist office and consulate of the country in which you are getting married for legal
documents that may be required. Honeymoon Value Plus offers require you to supply a valid marriage certificate.
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HANDICAPPED SERVICES AND FACILITIES - Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier (services available vary by carrier). Although we will do our best to assist you, Apple Vacations does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary from property to property and country
to country and may not be consistant with the standards required by the Americans With Disabilities Act and are not within the control of Apple Vacations.
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CATALOG/WEBSITE ACCURACY - We check and re-check prices and facts about the vacations we offer to ensure
accuracy at the time of printing. Sometimes, however, you may find that prices have
been changed or features we describe may become unavailable. Whenever possible,
we will inform you or your travel agent about such changes. However, all prices and
descriptions herein, as well as in Apple Vacations print advertisements and our
website, are subject to change without notice. Some hotel room photographs in
this catalog and our website do not depict the standard room category. Maps are
not to scale. Apple Vacations is not responsible for omissions or errors.
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CUSTOMER COMMENTS - Should you have a complaint while on vacation you must provide Apple Vacations with
a reasonable opportunity to rectify the issue during your vacation by promptly notifying
our representative in resort who will make every effort to help you. If the matter cannot
be settled on the spot, you must write to our Customer Care Department within 28
days of the completion of your vacation at customercare@applevacations.com. The few
complaints we receive are normally resolved by amicable settlement. However, please
understand that we cannot consider post-vacation submissions if you did not provide
Apple Vacations with a reasonable opportunity to assist you during your trip. We
reserve the right to give any compensation in the form of vacation certificates, cash or
credit card credit.
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LOST ITEMS - If on your return you find you have left something in resort Apple Vacations will make an inquire on your behalf. If the item is located you will be responsible for any
international shipping charges to have the item returned.
Email lostitems@applevacations.com for assistance.
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