Travel Quick Links:
Parking Specials - Cities with discounted parking and special “night before departure” hotel rates.
Airline Information - Information on our airline partners, direct phone numbers and more.
Flights - Useful information on our Exclusive Vacation Flights from your departure city.
AVOK - Total Vacation Security - Learn more about protecting your travel investment!
Fair Trade Contract - Your contract with Apple Vacations.
Things to Know Before You Go:
- ► TSA Updates - Important information from the Transportation Security Administration.
- TSA Updates - The combination of record passenger numbers and a reduction of Transportation Security Administration (TSA) screening personnel is causing extremely long wait times at TSA checkpoints across the country. Due to this increase in TSA screening wait time, please arrive at the airport no later than 3 hours prior to your scheduled departure to allow for extra time going through security.
Planning ahead and packing properly can facilitate the screening process and ease your travel experience at the airport. Know what you can pack in your carry-on and checked baggage before arriving at the airport by reviewing the lists found on www.tsa.gov.
Due to TSA requirements, at the time of booking you must provide Apple Vacations or your travel agent with your full name (including middle name if it appears on your proof of citizenship) and your date of birth. Incorrect or incomplete information may result in denied boarding. For more on TSA privacy policies, please visit www.tsa.gov.
- ► Health and Safety Tips for Travelers - Foreign travel can be rewarding, but there's more to know.
- HEALTH AND SAFETY TIPS FOR TRAVELERS - As you are about to embark on a foreign vacation, there are certain things of which you need to be aware. Apple Vacations strongly recommends that you visit the portion of United States Department of States' website http://travel.state.gov/, which deals with foreign travel for the country or countries you plan to visit. Although foreign travel is exciting and rewarding, you must keep in mind that you are not traveling in the United States and extra caution is required to make your trip happy and successful. Just a few of the issues you need to be aware of are: medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. In tropical climates, we strongly recommend the use of insect repellent, especially during rainy season; seek shade in order to avoid heat exhaustion, and stay hydrated. Bottled drinking water is recommended. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications.
Should someone in your party become ill while on vacation, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also advise your Apple Representative as soon as possible, who may be able to provide assistance. If you have medical issues or concerns about medical services, Apple Vacations urges you to contact the property in which you are staying with specific questions. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement.
SPECIAL NOTICE TO NICARAGUA PASSENGERS: In order to prevent the spread of yellow fever in Nicaragua, all travelers entering the country from an area with the risk of active transmission of Yellow Fever must present a certificate of vaccination with validity of ten days. Affected countries include Argentina, Bolivia, Brazil, Colombia, Ecuador, French Guiana, Panama, Venezuela, Paraguay and Peru, as well as all African countries except the Democratic Republic of Congo, Tanzania, Sao Tome and Principe and Somalia. IMPORTANT: Passengers with connecting flights through Panama or any of the countries mentioned above will have to comply with the New Yellow Fever Vaccination requirement for entry to Nicaragua.
- ► Reservations, Payments and Late Bookings - What you should know.
- RESERVATIONS/PAYMENT/LATE BOOKINGS - Transportation Security Administration (TSA) regulations require you to provide your full name, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit tsa.gov. Once your reservation is confirmed with Apple Vacations, the amendment and cancellation charges as explained in the Fair Trade Contract apply. Full payment is required at time of booking for bookings made directly on applevacations.com and credit cards are the only acceptable form of payment.
Note: If your reservation includes children at a hotel not accepting children, you will be denied check-in at resort and will be responsible for any additional costs. We advise you to book early for best choice and value. Late bookings will incur a late booking fee of $10 per person on all reservations made 14 days or less before departure to cover administrative costs.
- ► Special Requests - We are at your service, please let us know what you need.
- SPECIAL REQUESTS - Apple Vacations will provide the services and facilities of your vacation package as described in our catalog and confirmed on your invoice. If you would prefer special arrangements other than those described, such as adjoining rooms, specific assistance needed or special meals, we will be glad to pass on your special request to the appropriate vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, Apple Vacations cannot guarantee special requests unless otherwise stated.
- ► Items Not Included - Taxes and other items.
- ITEMS NOT INCLUDED - Passport and visa fees, port and embarkation fees, laundry, telephone calls, other items and services of a personal nature, and tips to airport baggage handlers are not included in the price of your vacation. Unless specified, wines, liquors, meals, sightseeing and excursions are also not included in the price of your vacation. In some instances, departure taxes or tourist card fees are payable at the airport upon arrival or departure. Tourist Cards for the Dominican Republic must be purchased at your resort airport upon arrival. Airport/hotel transfers are not included in Turks & Caicos. $29 Costa Rica departure tax payable at upon departure-U.S. dollars, colones, Visa or MasterCard are accepted. $28 Antigua departure tax payable at resort airport upon arrival-cash only, U.S. dollars. Transportation from the Cancun airport to the Puerto Juarez ferry terminal and back is included for passengers traveling to Isla Mujeres. Travelers must purchase their own ferry tickets (approx. $15 round-trip per person) and taxi to/from hotel (approx. $8-$10 round-trip per vehicle). Airlines may charge additional fees including baggage, seat assignments and snacks/meals/ drinks. Check with the airline for specifics. All prices quoted above are subject to change
- ► Traveling with Children - What every parent needs to know before they go.
- TRAVELING WITH CHILDREN - Airline seats generally do not need to be purchased for infants under two years of age, but the infant must sit on an adult's lap and does not receive a separate baggage allowance. If an infant reaches the age of two any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some scheduled airlines may charge for infants, including air-related taxes, and some countries charge infant departure taxes. Any such charges by independent suppliers or governments are the responsibility of the passenger. Restrictions may apply to "Kids Stay, Play and Eat FREE" programs. Children must be accompanied by full-paying adults. Policies vary by individual hotels. Hotels may check the passports of children at check-in to verify they qualify for any discounted child room rate. At select hotels, a single parent traveling with up to two or three children (varies by hotel) is not charged the single supplement. The hotels reserve the right to collect the single supplement in resort, or cancel any extra room upon arrival, if the promotional policy is not used in the manner for which it was intended. Restrictions apply.
- ► Airport Check-In - Start your vacation off right.
- AIRPORT CHECK-IN - Check-in begins three hours prior to departure at the airline ticket counter. Under no circumstances should you check in later than one hour prior to departure. Late check-in WILL result in you not being allowed to travel.
- ► Baggage Allowance - Airlines have different allowances and fees.
- BAGGAGE ALLOWANCE - Baggage policies vary from airline to airline. Please reference our Airline Baggage and Optional Service Fees page to access your airline's specific policy.
Anyone attempting to check-in excess baggage must arrive at the ticket counter a minimum of 3 hours prior to departure, or risk being denied boarding. Many airlines charge fees for checked and/or carry-on bags. Please check with your travel agent, airline or visit applevacations.com/baggage for specifics. Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you; some airlines have a carry-on bag fee. PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN and if accepted, there will be additional charges. Lap children under age two do not receive a separate baggage allowance. Apple Vacations accepts no liability for loss or damage to luggage. We recommend that you use a TSA approved lock to secure your luggage.
- ► Insecticide Notice - Spraying of aircraft may be required.
- INSECTICIDE NOTICE - Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Please refer to http://airconsumer.dot.gov/spray.htm for more information.
- ► Hazardous Materials Restrictions - New FAA regulations are now in effect.
- HAZARDOUS MATERIALS RESTRICTIONS - The FAA has issued "Hazardous Materials Restrictions" effective as of Jan. 1, 2015 - Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Special restrictions and limitations for transporting Hazardous Materials and specifically Lithium Ion batteries, refer to www.faa.gov/go/packsafe for more information. In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium-ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in the possession of the passenger in the passenger cabin. For further information contact your airline representative.
- ► Required Entry/Re-Entry Documentation - Proper id needed for domestic and international flights.
- REQUIRED ENTRY/RE-ENTRY DOCUMENTATION - Requirements as outlined below may change, so see your travel agent or contact the
consulate for the country to which you are traveling to be accurately advised of current requirements. Proper documentation is your responsibility. The following information gives current requirements for United States citizens, effective at time of printing: Passengers of all ages returning to the U.S. by air from any international destination must have a valid passport in good condition, and passengers may be denied boarding by the airline if passport is damaged, mutilated, or has excessive wear. A state-issued birth certificate with government issued photo I.D., or a passport "card", is not acceptable. If your name on your passport (or for non-U.S. citizens, valid travel documents) does not match your name on your travel vouchers/tickets, you will not be allowed to travel. All passengers 18 and over traveling within the United States or to any U.S. territory (including Puerto Rico and the U.S. Virgin Islands) require only a valid government-issued photo I.D.
A passport valid for a minimum of 3 months past the date of arrival is required for U.S. citizens traveling to Panama and St. Lucia, and 6 months past the date of arrival for Nicaragua. Requirements may change, so check with the consulate of the country to which you are traveling. For details on how to obtain a passport, contact your local courthouse or post office. The 10th anniversary of when passports became mandatory for travel to Mexico, the Caribbean and Central America (1/1/2017) is expected to result in a surge for renewal applications, requiring up to 16 weeks or more to receive a new passport. Pease check your passport expiration date (if applicable) and allow ample time for passport applications and renewals. If you are not a U.S. citizen, contact the embassy of the country to which you are traveling to determine required entry documents. We regret that we cannot accept unaccompanied minors under 18 for any travel. Failure to comply with the above requirements will result in you not being allowed to travel.
- ► Denial of Entry - Stay informed and avoid potential problems when you travel.
- DENIAL OF ENTRY - Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the United States. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned.
- ► Sightseeing Tours and Itineraries - Optional excursions in resort.
- SIGHTSEEING TOURS & ITINERARIES - Sightseeing tours and entrance fees to places visited are included. as indicated. Tours are under the direction of licensed local guides as indicated. During holidays, some sites such as museums may be closed or unavailable for visits. We reserve the right to vary the sequence of sightseeing and/or to re-route or substitute the sightseeing. In either case, the itinerary content will be maintained. Optional excursions are offered in most cities. Your tour director and/or local representative will advise you of the optional excursions available to you, all of which must be purchased locally. There are no refunds for any unused portion of the excursions. You are responsible for getting to the pick-up location for any optional excursion, unless it is noted that hotel pick-up is included.
- ► Independent Suppliers - Transportation and in-resort suppliers.
- INDEPENDENT SUPPLIERS - Apple Vacations contracts with airlines, hotels and other independent suppliers to provide you with the services you purchase. We do not accept and expressly disclaim responsibility for the acts or omissions of these independent suppliers.
- ► Minors Traveling to Mexico
- MINORS TRAVELING TO MEXICO - Mexican law requires that any Mexican citizens or foreign citizens who are permanent residents of Mexico under age 18 traveling to/from Mexico must carry a notarized letter giving permission from any parent or guardian not traveling with the child to or from Mexico. This permission must include the name of the parent, the name of the child, the name of anyone traveling with the child, and the notarized signature(s) of the absent parent(s). The State Department recommends that the permission should include travel dates, destinations, airlines and a brief summary of the circumstances surrounding the travel. The child must be carrying the original letter (not a facsimile or scanned copy) as well as proof of the parent/child relationship (usually a birth certificate or court document) and an original custody decree, if applicable. Travelers should contact the Mexican Embassy or the nearest Mexican consulate with any questions about these requirements and recommendations.
- ► Customs - What is the value of goods you can bring into the country duty-free?
- CUSTOMS - U.S. Customs currently imposes an $800 limit per person ($1600 for U.S. Virgin Islands) on the value of goods you can bring into the country duty-free from most countries. This amount does vary depending on the particular country to which you travel. Also, you are restricted from bringing certain types of goods (e.g. fresh fruits, vegetables) back to the U.S. Ask your travel agent for the latest details and save receipts for purchases made on vacation.
- ► Late Check-Out at Your Hotel - The number of nights your room has been reserved.
- LATE CHECK-OUT AT YOUR HOTEL - If your return flight departs late evening, it is normal for your hotel to require that you check out of your room at midday. In these cases, a room MAY be made available for storing hand baggage and for changing prior to departure. However, this is at the discretion of the hotel.
- ► Credit Cards and Travelers Checks - What is accepted in resort?
- CREDIT CARDS AND TRAVELERS CHECKS - Visa, MasterCard and American Express cards are accepted in most destinations. Most local banks and hotels provide a currency exchange. Please be aware that Mexico has passed a law restricting the amount of US cash that Mexican banks, hotels and retail businesses can accept. The use of US credit cards is unaffected by the restrictions on cash.
- ► Valuables and Personal Items - Best recommendations found here.
- VALUABLES AND PERSONAL ITEMS - Packing properly can facilitate the screening process and ease your travel experience at the airport. Do not pack cash, medication, jewelry, cameras, important documents or fragile items in your checked luggage. Know what you can pack in your carry-on and checked baggage before arriving at the airport by reviewing the lists found on www.tsa.gov. Valuables and other personal items are your responsibility. Most hotels offer safety deposit boxes (fee may apply). We recommend depositing cash, passports, jewelry and other valuables for security.
- ► Dining Dress Code - Casual, yet elegant is suggested.
- DINING DRESS CODE - Although casual dress is the standard by day, many resorts have dress code requirements for dinner. Before you pack, be sure to check with your travel agent or visit our website for detailed dress code information for your hotel.
- ► Getting Married and Honeymooning in Resort - Check with the local tourist office and consulate.
- GETTING MARRIED AND HONEYMOONING IN RESORT - If you plan to get married in destination, be sure to check with the local tourist office and consulate of the country in which you are getting married for legal documents that may be required. Honeymoon Value Plus offers require you to supply a valid marriage certificate.
- ► Handicapped Services and Facilities - Should you desire any special service or equipment.
- HANDICAPPED SERVICES AND FACILITIES - Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, Apple Vacations does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary from property to property and country to country and may not be consistent with the standards required by the Americans With Disabilities Act and are not within the control of Apple Vacations.
- ► Catalog and Website Accuracy - We check and re-check.
- CATALOG/WEBSITE ACCURACY - We check and re-check prices and facts about the vacations we offer to ensure accuracy at the time of printing. Sometimes, however, you may find that prices have been changed or features we describe may become unavailable. Whenever possible, we will inform you or your travel agent about such changes. However, all prices and descriptions herein, as well as in Apple Vacations print advertisements and our website, are subject to change without notice. Some hotel room photographs in this catalog and our website do not depict the standard room category. Maps are not to scale. Apple Vacations is not responsible for omissions or errors.
- ► Customer Comments - Should you have a complaint while on vacation.
- CUSTOMER COMMENTS - Should you have a complaint while on vacation you must provide Apple Vacations with a reasonable opportunity to rectify the issue during your vacation by promptly notifying our representative in resort who will make every effort to help you. If the matter cannot be settled on the spot, you must write to our Customer Care Department within 28 days of the completion of your vacation at email@example.com. The few complaints we receive are normally resolved by amicable settlement. However, please understand that we cannot consider post-vacation submissions if you did not provide Apple Vacations with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation in the form of vacation certificates, cash or credit card credit.
- ► Lost Items - Apple Vacations will inquire on your behalf.
- LOST ITEMS - If upon your return you find that you have left something in resort, Apple Vacations will make an inquiry on your behalf. If the item is located, you will be responsible for any international shipping charges to have the item returned. E-mail firstname.lastname@example.org for assistance.
Valid as of September, 2016. 031317lh