Frequently
Asked Questions
Thursday, July 28, 2005
What if a passenger was traveling to Cancun between
July 17 and July 18 2005?
Those who were scheduled to travel on
Apple-scheduled vacation flights via USA3000 or charter flights from any
cities may re-book their same trip at no additional cost under the following
guidelines:
a) must book the rescheduled trip by July 22, 2005
b) travel must originate on or before
September 30, 2005
Passengers booking the same vacation will have their rate protected - no
increases will be collected or refunds issued. Passengers who are changing
destination, departure city, airline, hotels or
duration will be charged the new package price.
For passengers scheduled on flights that did not
operate on Sunday, July 17, 2005, to Cancun via USA3000 Airlines, the follow options
are available:
Passengers
Choosing to Re-Book their Vacation:
a)must
re-book by July 22, 2005
a)travel
must originate on or before September 30, 2005
Passengers
booking the same vacation will have their rate protected - no increases will be
collected or refunds issued. Passengers who are changing destination, departure
city, airlines, hotels or
duration will be charged the new package price.
Passengers Choosing to Cancel their Vacation:
Apple Vacations will refund the full cost of your
vacation in vacation certificates good for travel originating on or before
December 15, 2006. November 18 – 25, 2005.BLACKOUT DATES NEEDED
For passengers on a
Scheduled Carrier the follow options are available:
What if a passenger was traveling to Cancun between
July 19 and July 22, 2005?
For passengers scheduled on flights to Cancun via
USA3000 Airlines or other charter airlines, the follow options are available:
Passengers
Choosing to Re-Book their Vacation:
Passengers who are traveling between July 19 & 22
and wish to travel at another time may re-book without any penalties or
additional costs under the following conditions:
a)Must
cancel prior to scheduled flight’s departure
a)Vacation
must be re-booked by July 29, 2005
a)Travel must
originate on or before September 30, 2005, on USA3000 Airlines or Apple
Charters.
Passengers booking the same vacation will have
their rate protected - no increases will be collected or refunds issued.
Passengers who are changing destination, departure city, airlines, hotels or
duration will be charged the new package price.
Passengers
Choosing to Cancel their Vacation:
For
travelers who choose to cancel completely, Fair Trade Contract cancel
penalties apply.
For passengers on a Scheduled Carrier the follow
options are available:
What if a passenger is traveling to Cancun
originating July 23, 2005 and onward?
For travelers who booked a
hotel that is open and accepting new passengers:
If traveling on USA3000
Airlines and other Apple Charter Flights regular
Fair
Trade Contract applies for those passengers who choose to cancel
their vacation.
For passengers who booked a hotel that is not
accepting new arrivals:
If traveling on USA3000
Airlines and other Apple Charter Flights :
Passengers Choosing to
Re-Book their Vacation:
a)must
re-book by July 29, 2005
a)travel
must originate on or before December 15, 2005; blackout dates apply for arrivals
November 18-24, 2005
Passengers booking the same vacation will have
their rate protected - no increases will be collected or refunds issued.
Passengers who are changing destination, departure city, airlines, hotels or duration
will be charged the new package price.
Passengers Choosing to Cancel their Vacation:
Apple
Vacations will refund the full cost of your vacation in vacation certificates
good for travel originating on or before December 15, 2006. (what about other blackout
dates????November
18 – 25, 2005
§
How should I
contact Apple Vacations if Hurricane Emily affected my vacation plans?
§
Where can I
find updates on Apple Vacations’ policy and
status of impacted hotels?
§
How long will it take to get a Vacation
Certificate?
§
How long do I
have to use the Vacation Certificates?
§
What type of vacation packages do Vacation Certificates
cover?
§
What if I am
departing from a city where I was not on USA3000 Airlines or an Apple Charter?
§
How will I receive
my AVOK premium back?
§
What if I cannot
secure the same destination, departure city, hotel or duration due to
availability by September 30, 2005?
§
For passengers
who change a component of their trip that causes the price to decrease, how
will they be refunded?
§
What did Apple
Vacations do to protect passengers that were in resort prior to Hurricane Emily hitting
the area?
§ What did Apple Vacations do to protect passengers that were in hotels that were damaged by Hurricane Emily?
How should I contact Apple Vacations if Hurricane Emily affected my vacation plans?
Contact your Travel Agent. Do not contact Apple Vacations’
directly. We sell and service customers
only through Travel Agents.
Back to top
Where can I find updates on Apple Vacations’ policy and status of impacted hotels?
Just visit us on line at
www.applevacations.com - or go directly to our Hurricane
Emily Update .
Back to top
How long will it take
to get a Vacation Certificate?
Hurricane certificates will be
issued between two to four weeks from the date of cancellation.
Back to top
How long do I have to
use the Vacation Certificates?
Vacation Certificates
are good through December 15, 2006. Some blackout restrictions apply.BLACKOUT DATES NEEDED
What type of vacation packages do Vacation Certificates
cover?
Travel certificates may be used for Apple Vacations’ packages on USA 3000 Airlines or
charter air or the land only
portion of any other Apple vacation.
Back to top
What if I am departing from a city where I was not on USA3000 Airlines or an Apple Charter?
Please refer to the complete
list of scheduled
airline policies.
Back to top
How will I receive my AVOK premium back?
Normally the AVOK premium is non-refundable. A special exception is being made for all passengers
a. scheduled
to travel on July 17, 2005 2005
b.
scheduled to travel on any date where the hotel booked
was unable to accept the guest and the guest was unable to re-book their
vacation.
The passenger will be refunded the cost of their
AVOK premium in one special hurricane voucher that is valid for travel until
December 15, 2006.
What if I cannot secure the same destination, departure city, hotel or duration due to availability by September 30, 2005?
Select another Apple vacation via USA 3000 Airlines or Apple Charter package
for the same time period
and pay (or be refunded) the difference between the two packagein prices.
Back to top
:
For passengers who change a component of their trip that causes the price to decrease, how will they be refunded?
If the exact same vacation is bought,
there is no additional money required or refunded. If the destination or hotel
is changed, the difference in payment will be refunded or added utilizing the
same method of payment used to purchase the original vacation.
Back to top
What did Apple Vacations do to protect passengers that were in resort prior to Hurricane Emily hitting the area?
Apple Vacations notified our
destination management company to adhere to the Hotel and Civil Defense
Evacuation Procedures. Also, Apple
Vacations flew eleven additional aircraft into Cancun on Sunday, July 17, to evacuate as many
passengers as possible before the airport closed.
What did Apple Vacations do to protect passengers that were in hotels that were damaged by Hurricane Emily?
With very limited communications
available, and where and when it was possible, alternate accommodations were
provided. Alternate hotel accommodations were and continue to be extremely
limited.