Cancun

Zoetry Paraiso de la Bonita


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Endless-Privileges®   All Inclusive    

2018 Exceptional Values
Extra Values:
Unlimited worldwide calls, complimentary Thalasso seawater experience per guest, welcome bottle of tequila, 24-hour laundry service and catamaran sunset sail. Apple Exclusive: Free non-stop private transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Honeymoon: Receive The Art of Romance Honeymoon Package complimentary. This honeymoon package is complimentary when booked with a Romance Oceanfront One-bedroom Suite with Plunge Pool or higher category for a minimum length of 7 nights (restrictions apply*).

Zoëtry Paraiso de la Bonita is consistently named one of Mexico's exceptional boutique resorts and is a proud member of the Leading Hotels of the World. Zoëtry offers a completely new kind of vacation experience focused on wellness, serenity, and romance, as well as social and environmental responsibility.

Set on a 500-yard picturesque private beach and limited to just 90 luxurious oceanfront suites, this resort features the first certified Thalassotherapy center in North America. Your suite serves as your very exclusive vacation home. The sunny, spacious living area and bedroom are individually decorated with an eclectic collection of hand selected art and sculptures, artifacts, and fabrics from the far reaches of the world. From your private terrace you will gaze out at the brilliant blue Caribbean or lush tropical gardens.

Your Endless Privileges® getaway includes limitless top-shelf spirits and gourmet dining, 24-hour private in-room dining, maid service three times per day, one Thalassotherapy Spa Therapy (per guest, per stay), concierge service, daily fitness activities such as yoga and aqua gym, a Temazcal ceremony every other day, and much more to make your stay truly unforgettable.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this Rainforest Alliance Verified property has reduced more than 50% of its diesel consumption and lowered electric consumption at peak hours. Pollutant emissions have also been reduced, along with detergent consumption due to laundry equipment replacement. Alongside a pesticide-free greenhouse garden for organic plants, which is used for cooking classes and local reforestation, the resort also incorporates local flora and fauna protection with awareness programs for guests and staff, and coral reef and sea turtle protection programs. Beach cleanup campaigns commence every fifteen days.

Find more information about Zoëtry Wellness & Spa Resorts.

*This package is complimentary and also applies for anniversaries. The Gift of Love Wedding Package and the Art of Romance Honeymoon Package cannot be combined to receive both complimentary, nor can the spa discount be combined with other spa promotions or offers. Package and pricing are subject to change without notice. All taxes and gratuities are included. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. The private catamaran sail is not included. If the couple receives the package complimentary and wishes to add-on this private sail, a cost of $565 (per couple) will be incurred for an hour and a half sail or $375 (per couple) for a one hour sail. Please indicate preference when booking.
HOTEL LOCATION
Zoetry Paraiso de la Bonita is set on 14 acres along Riviera Cancun in the heart of Puerto Morelos, near the well-preserved Puerto Morelos National Marine Park, the largest barrier reef in the Americas. The resort is just 20 minutes from Cancun's airport.
Address: Bahia Petempich, Benito Juarez, Pto
Morelos
QR

MX
Local Phone: 998-872-8300
Toll Free Phone: 888-4-ZOETRY
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Fresh water pool and a heated hydrotherapy saltwater Thalasso therapy pool.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Sailing, Kayaking
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Located on the sugar-white beaches of Petempich Bay along the Caribbean's Riviera Maya, combines the elegance of traditional Mexican architecture with the great Mayan culture. AMResorts® will now be welcoming small dogs. Wireless portable phone for unlimited worldwide calling, Thalasso Spa, Afternoon tea, 5000 bottle wine cellar, Water cellar , Internet access in Library, Temazcal ceremony, Access to sauna, steam room, and jacuzzi. Beach: Check-in: None
Check-out: None
Total Rooms: 90
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Children's Policy: Children 0-18 years old are allowed, but they will be charged the adult rate. Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
ROMANCE 1BD OCF W/PLUNGE POOL
1248 sq. ft., Located on the ground level, bedroom has king bed & 32" TV, Living area, Bedroom & living area open onto an ocean front terrace with plunge pool & direct beach access, Same amenities as the Romance 1 Bedroom Suite.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
BUTLER OCF 1BDSUITE PLUNGEPOO.
Private terrace with private plunge pool. Spacious, relaxing living room. Marble bathroom with sunken tub for two. Beautiful ocean view. Two double beds. 1248 sq ft. Offers Butler service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
IMPRESSION OCF JRSUITE PLUNGE
Part of the Impressions section 832 square feet and is located on the second or thirdlevel. The extra spacious terrace features a private plunge pool, ocean front views and an outdoor shower.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
DEAL OF THE DAY NONREFUNDABLE
This suite offers a spacious living room featuring a daily stocked mini bar. The living room opens onto a large terrace where you can lay down on either a hammock or yourprivate double sun lounger. Spacious marble bathroom with sunken bath for two.
Other Amenities -
Air Conditioning
Shower
Kitchen
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
IMPRESSION OCF 1BEDROOM W/POOL
Part of the Impressions section 1557 square feet located on the second or third level. The extra spacious ocean front terrace has a large private pool in addition to the plunge pool and outdoor shower.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
OCEANFRONT 1BD SUITE W/TERRACE
1130 square feet. This suite offers a spacious living room featuring a daily stocked minibar with premium beverages, located on the second and third floors. Bedding: 1 king bed or 2 double beds.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
BUTLER MASTER OCF 2BD PLUNGE
Part of the Impression section 1830 square feet features a relaxing plunge pool in the midst of a natural ambience. Relax and enjoy a glass of sparkling wine as well asin room dining in the comfort of your suite.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
OCEANFRONT MASTER 2BD TERRACE
Part of the Impressions section 1830 square feet, Enjoy calm and tranquility from thecomfort of the terrace which overlooks the private white sand beach and hear the relaxing sound of the waves.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
FLASH SALE ROH 3
Other Amenities -
BUTLER OCF 2BD GOVERNORSUITE
Part of the Impressions section 3000 square feet. Each one with a comfortable king size bed for a quiet and peaceful sleep, as well as their own bathrooms featuring marble sunken baths, glass showers and handcrafted sinks.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ROMANCE OCEANFRONT 1BD TERRACE
Private terrace with double sun lounger or hammock; Marble bathroom with sunken tub for two and a shower; Beautiful ocean view. 1130 square feet. Bedding: 1 king bed.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
IMPRESS OCF 2BD PRESIDENT POOL
Part of the Impressions section 2027 square feet located on first level. The expansive terrace features a jacuzzi, two sun loungers and a large private pool overlooking the ocean in addition to a plunge pool and outdoor shower.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ROMANCE OCEANFRONT LOVERSUITE
Ocean front view of the Caribbean Sea; Outdoor shower and plunge pool and double sun lounger; Romantic marble sunken bath for two; 1290 square feet. Bedding: 1 king bed.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
FLASH SALE ROH 2
Other Amenities -
OCEANFRONT 1BD W/PLUNGE POOL
1248 square feet. Located on the ground floor, the ocean front suite feet. offers a private plunge pool on the terrace with a fabulous ocean view. Bedding: 2 double beds.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
FLASH SALE ROH 1
Other Amenities -
DINING
Zoetry Paraiso de la Bonita features 1 meal plan options:
All Inclusive-Four Restaurants/Two Bars
There are 4 Restaurants at Zoetry Paraiso de la Bonita:
Sushi & Ceviche Bar - Sushi bar and Pan-Asian specialties. Open for lunch. Outdoor dining. Dress Code: Casual
La Canoa Restaurant - Four Diamond awarded a la carte restaurant featuring fusion of spices and chilies. Open for dinner. Outdoor dining available. Dress Code: Resort elegant.
El Chiringuito Beachside Grill - Offers a variety of fresh seafood, chicken and grilled favorites on a wood fire using the native hardwood Zapote and Mesquite. Open for lunch and dinner. Outdoor dining. Dress Code: Casual
Restaurant Kaax - Savor a la carte Mexican cuisine in an authentic atmosphere. Open for breakfast, lunch and dinner. Outdoor dining available. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Wine Tasting, Culinary Class, Photography Class, Dance Class, Shopping Tour, Complimentary Greens Fees at Playa Mujeres.
Nightly Activities & Entertainment:
Live musicians and artists performing throughout the resort.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
413 Recommend
413 past Apple Vacationers would recommend Zoetry Paraiso de la Bonita to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2549reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
smelly
JAMES P.
Aug 06 2018
whole resort smelled like rotten seaweed. Our room smelled like sewage and rotten seaweed.
Customer Rating: 

below my expectations
ELONIA M.
Jun 28 2018
the resort peacock was weakening us up every morning at 5:30 AM one night we could not sleep because our neighbors upstairs and downstairs were having a very loud party in their balconies. Called the guest service but the party continued till 2:00 am. You felt like you were lodging in a cheep motel..
Customer Rating: 

Holy seaweed
JONATHAN A.
Jun 20 2018
The hotel, staff and food are top notch, but there was no useable beach since it was caked with seaweed so deep that it came up to the workers knees. There was no watersports or adventures available as a result. It rained 85% of the time and there were no activities to do since most were weather dependent. The challenges we had with the forgotten reservation for our special dinner were settled in a professional and helpful manner.
Customer Rating: 

ALYSSA J.
May 28 2018
Zoetry resort was amazing. We had a honeymoon package and not a single meal or interaction went by that our celebration wasn't celebrated! The staff at the resort make it their mission to remember you as a person, your favorite foods and how you like things. We felt so welcome and accommodated. Apple made this vacation so relaxed and no stress at all.
Customer Rating: 

A visit to paradise
KENNETH H.
Mar 20 2018
We loved this beautiful and beautifully maintained resort. Relaxation is key with only 90 rooms, limited guests, and very few children. Magnificent rooms all with ocean view. Staff is extremely accommodating. We would love to go back.
Customer Rating: 

January 2018 Vacation
DANIEL M.
Feb 09 2018
The staff at Zoetry were extremely accommodating! They were always in a good mood, & friendly! The food was great! The rooms were some of the nicest rooms we have stayed in, very spacious. We had room service for breakfast a couple times and the food came within 30 minutes each time with fresh flowers and everything we could have wanted or needed. The grounds were nicely maintained and great atmosphere! We will definitely return!
Customer Rating: 

First Impressions Are Everything
JOSEPH A.
Nov 22 2017
My fiancée and I booked our trip relatively soon to departure after another exhausting work week. We were searching for an upscale, romantic and relaxing experience that was quick and easy to get to for just a few days. Zoetry had great pricing and we were thrilled to find it and excited for the trip. Jolly Trolley picked us up at or home – no way we wanted to drive to the airport at 4am! Easy drive, easy check –in, easy flight and we landed in Cancun ahead of schedule. We weeded through all of the people trying to sell us excursions in the airport and searched until we found an apple rep. He did not have our name on his arrivals clipboard but once we said Zoetry he took us right to our private hotel shuttle where they offered us water and sparkling wine and off we went. It was a quick and easy trip to Zoetry. When we checked in there were 2 front desk agents. One was busy and one was taking care of us. They went through our items and handed over keys to a room with, and I quote, “two double beds”. I quickly said no, we had booked a room with a King. The guys helping us said no, its 2 doubles and the other gentleman jumped in and said it’s a room with 2 queen beds. Upon hearing that my husband said we can make that work. We got a tour of the hotel and then were loaded into a golf cart and taken to our room. All of the rooms in the resort are suites and have sweeping ocean views - stunning! Of course at that time I noticed there were in fact 2 double beds. We unpacked some and went to find lunch and then circled back to the front desk where I asked to be moved. I was informed I needed to “prove” in my paperwork that I had requested a King Bed. My apple paperwork didn’t spellit out. That night, my fiancée and I spent the first night of our vacation in separate beds. Not very romantic. In the morning I went again to the front desk. I was told then, without the gentleman ever looking at a computer or knowing what I had spent, that it was $100 more to upgrade. I told him I was trying to reach my travel agent to confirm our booking anyway. That was at 9am. At 2pm we had eaten lunch and wanted to nap. We went back to the room hoping to have a message that we were being moved. We did not. Not knowing what to do I went to the front desk, again. At that point I was completely stressed out. After ranting about the room I was told there had been a room for us and they had been waiting for me to come to the front desk. Why on earth would you wait instead of reaching out to us on the property or leaving a message for us in our room. Every other part of our journey was so wonderful that this part being bad manages to tarnish it all. The food and beverage at the restaurant is hands down the best food I have ever had at an all-inclusive! We were always asked by the attentive staff if there were any allergies or preferences and all items were noted with vegetarian, healthy, or gluten free. All changes I asked for were quickly and easily accommodated. The margaritas were amazing. My fiancée enjoyed his first ever pina colada pool side! The wine cellar features fantastic wines from all over the world and it was wonderful to be able to enjoy our favorite French wines while eating delicious Mexican inspired dinners! One of the other features that really makes this hotel stand out for me is the marina. We had an all-day boat excursion to Isle Mujeres included as was an evening Catamaran cruise for approx. 1.5 hours with sparkling wine. There was an entire fleet and professional crew ready with a large selection of boats and trips or plan your own. Yoga is offered every day and Fabby who teaches it is friendly and warm and works with everyone; from faithful practitioners to those who just want to try it out. Gym was small but user friendly. We had to wait a few times for a piece of cardio equipment. The earlier you go the better of course. The spa was overpriced, being almost double what we are used to living in an upscale resort town. We did not opt to use any of the services. We did hear some guests who used it raving about it. We would absolutely go back and make more use of the marina and enjoy the exceptional food and beverage team but we would confirm our room type 3 times beforehand and I will share this story with everyone so they don’t have the same situation, which I believe will just discourage some people from booking.
Customer Rating: 

BRIAN P.
Oct 03 2017
The air conditioning was not very good in the rooms
Customer Rating: 

WORST VACATION EVER
NICOLE B.
Jul 23 2017
Please do not ever send anyone to that terrible resort. It was the biggest waste of money which I plan to get reimbursed for the nightmare. The pictures are false advertisement. I only went for the beach. The beach was worst than a pond. I took tons of pictures to prove it. I called And complained the day we arrived and Bridgee; some lady from ddds department was so unbelievably rude. I was so upset and she just talked down to me. She did send Hugo from Ameristar to meet me the next day at 11. I spent more money on this vacation thinking I would do something really nice to celebrate my birthday on the 17th and for what? I got nothing out of it but a headache. One disaster after another. Zoetry is a joke. The pictures on Apple website are false advertisement. If those pictures were even ever accurate then they must be from 5 or more years ago. When I researched places to stay my main concern was the beach. All I wanted was to walk out to the beach with my kids and look both directions and see nothing but white sand and that pretty blue water. Zoetry advertises this but it is not accurate. They also advertise in wellness, boat rides, etc and that is not the case either. I arrived on Saturday July 15th. Our plane was an hour delayed so by the time we arrived to the resort it was about 11:30-12. Our room was not ready and they told us it would be around 3. They held our bags outside on the curb in the direct sunlight. No one greeted us to tell us what we could do while we waited. I had no idea where anything was. I wanted to get my kids and myself something to eat since we had been up since 3:45 am. It appeared that everyone was too bothered to accommodate us. We grabbed some food at the pool bar and a iguana jumped on my bag. Those things along with birds are everywhere. They claimed they would find me when my room was ready. It would have been nice if they would have made us feel welcomed. I let the kids swim in the pool which had very loud annoying parrots at both ends. They are beautiful birds but the noise is obnoxious and that is all that you hear because there is not any music. I could tell people were annoyed. They had a coconut hour that would have been nice to know about since it is only on Saturdays. When I think about a wellness resort, I think about fresh juices and healthy smoothies and this place did not offer any or that. After grabbing some food and trying to kill time before I could get organized we checked out the beach and I was in shock at how awful it was. We have lakes and ponds back home that look better. I could not believe my eyes when I saw this. What make me more mad is that I talked to a couple of Apple reps before I left on this trip and I even called the resort before I left to ask about the beach since this was my main concern. When I called Zoetry to set up my airport transfers I had asked about the beach and if they provided sand toys for my kids. Zoetry told me that they had sand toys for them, which I actually packed an entire separate bag of sand toys and snorkel gear. At that time they should have mentioned the terrible seaweed problem they have. I had to go to the front desk at 3 and ask about our room. At this point I am beyond upset. I am pretty much in tears that I just spent almost $6000 for a total dump. Not to mention my room has a huge bird house for those noisy parrots out the front door. I had the room with the plunge pool which I did not want because I was supposed to be able to upgrade for free but when I booked supposedly that was the only room available, which the resort was not crowded so I have a hard time believing that. to think I had to pay more for the plunge pool room to be right by the huge bird cage. I called Apple to complain. I tried to call the insurance that I purchased but trying to make and receive phone calls while in Mexico is difficult. I had tried both numbers for that Avok insurance and I just got a recording. After talking to Apple's customer service, which she was nice but then I was transferred to Bridgee from a DDDS department and she was the most awful lady I have ever spoke with on the phone that is supposed to be in customer service. I really hope that our conversation was recorded for training purposes. I am upset that I did not record the conversation myself. She was soo rude and hateful. She was like " I told you to go to the front desk and talk to them and I told you that the apple rep will be there in the morning". Which the front desk said they do not have an apple rep there ever. At that point it being the first day I had spend several hours on the phone trying to figure out what to do. My kids were In bed and I had wasted the entire evening trying to figure out how to get out of there. I was told that Hugo from Ameristar would meet me at 11am on Sunday 16th. Also the pool guys had started taking the cushions down from around the pool at 5:45 and all I wanted to do before I went back to the room to start making phone calls was to just sit and relax for 10 minutes. The pool guy seemed bothered that I asked him to put a cushion back. I asked for a towel to put down and he looked around and said " I am sorry we do not have anymore for today". It was then that I thought to myself and was like " I just spent $6000 for this terrible beach and I cannot even get a towel"!!! So then Sunday I kill time and waste more of my vacation waiting for Hugo. I tried to go to the gym which was pathetic. My home gym is better. Again, I thought this was a wellness resort. The treadmills stop in the middle of my running. I tried two different machines. Hugo does arrive at 11am and he was really nice to talk to. I explained everything and I said I wanted a beach like described. He said that there was nothing he could really do since it was Sunday and that reservation departments are closed on Sundays. Which to me does not make any sense. People check in every day of the week. I said I want to move to a different resort. Again we came here for the beach. I have a pool at home. He then told me to go to Apple website and search for some resorts that I would like to go to. I am thinking "Seriously" I am on vacation and that takes hours to do. I had send hours and hours before I came to Mexico doing that. I just randomly picked some locations along the hotel zones in Cancun and said I just want what is described. Hugo said he would get back to me about the cost of switching. I stated that I am not interested in paying anything more. I have already forked out $6000 for this place that is misrepresented. Hugo said he would get back to me. I told him that my birthday was the next day and this is not how I had planned on celebrating it and that we were leaving on the morning of the 19th so time is running out. At this point the day so far has been wasted and I wanted out of there with my kids. I went into the reception area and told them again how upset I was that their beach was not as described. How they won any awards is beyond me. For what? I told them again that I came there for the beach and what am I supposed to do? So they suggested I take a cab to Playa Delfines Cancun. So I pack up the sand toys and a beach bag which again defeats the purpose. That is soo much extra work for me and now I do not have food since they are sending me to some public beach. They made a box lunch for the kids. turkey/cheese sandwich and some fruit in a paper bag. The cab ride cost me $100 round trip. We get to the beach and it is sooooo crowded its awful. Again I thought I picked a nice quiet private resort to relax on and here I am in the middle of the locals public beach with two kids by myself. I could not even enjoy myself because I was afraid to leave my bag unattended so I could not enjoy anything with my kids. I wanted to get back to see if they could switch me to another resort. When we arrived back I asked the gentlemen in the reception area his thoughts about the beach since the beach there was disgusting. I have attached many pictures. I love taking pictures and documenting everything and this is the first time I have nothing to show for it other than all of the pictures documenting how horrible it was. So the reception guy sells me on seeing a Tulum and beach and Xenote on my birthday. I had high hopes that my day would be better. The reception guy showed me pictures and said it would be very good. This however was going to cost me $200 round trip. It was not about the money it is the fact that the idea was not to leave the resort. It was supposed to be convenient to stay there. So on the 17th which is our 3rd day we took the cab ride over an hour away to the Tulum. I assumed no one was going to back to me about switching resorts and if they did it would probably be time to go home. I was almost tempted to just book 2 nights at the Ritz or the JW Marriot or something. We get to this Tulum and the cab driver says he will wait for us. This made me extremely nervous. I really did not understand what we were doing. There were people everywhere. Here I am by myself with a 6 & 10 year old. We start walking which is about a 10 minute walk. There are tons of people forming a line. There was no way I was going to wait in line. It was so unclear what we were doing. YOu would have thought that the cab driver would have been our guide or that Zoetry would have set that up. So basically we just used the restroom and headed back to the cab that drove us around the corner to the beach that we were promised was amazing. After all we just drove over an hour to get there. The cab driver parks and says just call me when you are ready. I am like- my phone may or may not work. I made him walk with us to the beach and thank goodness I did- It was filled with seaweed too. I was like forget it and now I am beyond upset again that we have wasted yet another day which was my birthday this time in a taxi. I said forget it lets just go back. The driver did stop at a Xenote on the way which was really super crowded and I could not get in and just leave our bags unattended. It was not safe. I asked the driver to take us back to the beach we went to yesterday but he said no so I called Zoetry and told them the situation and how upset I was that we just wasted over 2 hours for nothing. They talked to the driver and had him take us to the same beach as yesterday. We did not go to the same exact beach but it was close. At this point it was getting late in the afternoon. We were again surrounded by locals and seaweed was everywhere. When we finally got back at the Zoetry place I just wanted to get dinner since I did not have any food really. Zoetry packed some stuff in a paperbag. They said they did not have any ice or small cooler for us. So yesterday, Tuesday being the last day we just sat at the pool with nothing else to do. There was no way I was going to be stuck in a long cab ride again for some crowded beach. At the pool they had some ceramic painting table that was also set up on the first day that we were there and the kids painted a small ceramic box. So yesterday they told them they would have to pay to paint something. Also- I was under the impression that I would have a $200 resort credit that I tried to use and never seemed to be able to. I had to ask Zoetry about it, never did they once offer it to me or a boat ride or anything for that matter. They did not offer anything. They did not have nice land scaping or scenery or anything. The room may have been spacious but I have stayed at resorts that were a fourth the price and they offered ten times as much. The trip was terrible, it was soo disappointing. There is no way I am going to fork out $6000 for that place. I have already posted on so many social media sites on how terrible that resort is. I do not want anyone to waste their money on that place. I have not posted about Apple Vacations. I am assuming that we will come to an agreement for a refund. I have never written a bad review or posted anything negative on social media until now. I am beyond upset that my trip was a disaster. I was looking forward to this trip more than anything. I could probably list about 20 more negative things. Please contact me 314-307-8055. I want to dispute the entire thing. Another thing I was told was that the seaweed is out of there control. Which I can understand that but it should be noted and pictures should be updated. They are not even close to being accurate.
Customer Rating: 

Our Apple Vacation was beyond what we expected.
THOMAS D.
Jun 21 2017
This was the best vacation that we have ever been on. The Apple experience was so wonderful.
Customer Rating: 

SCOTT C.
Jun 20 2017
EXCELLENT Resort. Cannot say enough good things. If you want a beautiful, quiet, relaxing resort, this is your resort. We were on our honeymoon and could not have been happier with our choice. Food OUTSTANDING!! Alicia went above and beyond to make our private dinner memorable, even though the weather did not cooperate, it turned out better than the beach! We enjoyed Fransico, "The Cheese Man," as we called him. Gorge made our last evening on the resort fun and memorable. The only negative comment we have is the high pressure we received to tour Secrets Maroma Beach. We were contacted three times by someone, even found us at the pool, pressuring us to go. We were told, only 90-minutes, and no-high pressure sales. Absolutely incorrect. It was two hours and had three high-pressure sales people who would not take no. We were livid when we left there. We wasted a morning of our honeymoon for this. While we received a spa certificate and the spa was awesome, this was VERY disappointing. We could not believe that Zoetry, the class resort that it is, would subject their guests to this type of treatment and pressure them to waste their time with this nonsense! That is the ONLY negative comment we have. As I said before, outstanding resort, went above and beyond all our expectations. That is the ONLY negative
Customer Rating: 

TripAdvisor Traveller Reviews
Beautifully designed resort but no beach (and hence no beach vacation)
P9607FCmariah, The Netherlands
Mon Aug 13 03:38:09 EDT 2018
The resort is beautifully designed (well kept gardens and pool, elegant wood and tile structures that reflect the local culture and traditions), has very spacious suites facing the sea (we had a ground level suite with a plunge pool that offered a gorgeous view of the garden and the sea), well functioning WiFi and overall good restaurants (we especially liked Kaax for dinner as in the more pretentious La Canoa we found the quality between dishes to vary more). There is a modest wellness program included which is led by a kind man named Daniel (we participated in the yoga sessions and sound healing which we enjoyed) and we found the Temazcal ceremony led by Luis a fascinating and moving experience. Overall we also found the staff to be helpful and friendly. What we did not like at all is the fact that there is no beach as it is covered with rotting seaweed that is not being removed. We spent the week prior at Club Med in Cancun where the beach was cleaned after seaweed had flooded it as well did we visit a beach club in Tulum where they also cleaned the beach enabling beach and water access for guests. Not so at Zoetry. In addition to the beach and sea not being accessible, it also blankets the resort with the continuous very bad smell of rotten seaweed/sewer/septic tank. Not our idea of a fresh air beach vacation! The resort offers a free trip to their other property at Isla Mujeres (1.5 hour boat ride one way and apparently no seaweed issues) but then also tells you that the Endless Privileges do not apply there and that you thus have to pay for all food, drinks etc). What we also were unpleasantly surprised by were the exorbitant prices of the spa (US$ 300 for a 80 minute massage, really?). We got a set of vouchers at check-in which also included US$40 to be applied to spa treatments but even with those the prices are beyond any other spa prices I have ever seen in any other hotel we have ever stayed in). Apparently you can earn spa credits by participating in their timeshare tour, but we found that quite tasteless for what claims to be a five star property. Also the tennis court seemed to be under continuous construction (although we never saw anyone working on it during our 7 day stay here). A final element that we did not enjoy is the ‘tipping culture’. Although staff is friendly and helpful, the degree to which very subtly varies by the tips they get (although we found out at check out that apparently you pay a daily amount already for tips). All in all we would not go back. We found the positive and negative characteristics of the hotel to be oddly out of balance, something I would not expect for a five star property in this price category.

Week fun with friends
Melissa Ruthard... T,
Sun Aug 12 14:37:05 EDT 2018
Zoetry is an awesome place to find your zen! Luxury, Peaceful, tranquil, restful. Zoetry is a small boutique hotel with so many amenities. The staff is at your service from the time you arrive until you depart. It is very low key and a place to reset your busy life. We are foodies and the food is 5 diamond delicious. They offer day trips over to Isla Mujeres, sign up the day you arrive so that you don't miss the boat during your stay. They also have many activities to check out at the desk by the pool. IF you are like us, you will be perfectly happy lying by the pool all day. The suites are huge and uniquely decorated.

5 Star in my book
Dale C, Marietta, Georgia
Sat Aug 11 13:18:00 EDT 2018
We have been to Zoetry 4 years in a row and love their personalized service, food and atmosphere. They remember us like family and treat us like royalty. Very safe and relaxing from the daily grind of home. Much smaller resort with endless privileges too many to list.

Outstanding service
fdomiguel32, Poza Rica, Mexico
Thu Aug 09 13:08:42 EDT 2018
Every day and in any place along the hotel I receive an smile and was provided help. During my stage I was always provide with good beverages and food, in the pool, dinning or even during check in. Great service.

Perfect Honeymoon!
Emily S, Santa Barbara, California
Tue Aug 07 14:42:04 EDT 2018
My husband and I had a perfect honeymoon at the Zoetry. We were looking for a place where we could eat healthy food, relax, engage in activities like yoga, kayaking, and have a taste of the local culture all in a beautiful setting. From the moment we were picked up in our private airport transfer, we were greeted with a smile by our friendly driver, Antonio. We felt so welcomed and cared for, as he gave us a cold towel and bottle of water. When we arrived at the Zoetry, we enjoyed a delicious margarita in the library before checking in at the front desk. Miguel was always there to help us, and we really appreciated his kindness. While we waited for our room, we had a meal with the extremely friendly staff at the Kaax restaurant. We loved eating at Kaax, each time the staff there made us feel special and gave us a memorable dining experience. The food was awesome, we especially loved all of the Mexican Breakfast options. We then rode in a golf cart, to our room with Enrique, who we loved seeing each day. He always smiled and made us feel welcome. We spent lots of time at the beautiful pool, where the staff were very attentive. We always had a drink and really enjoyed the endless tacos and sushi. We just wish that the sushi service was available all day. The view at the pool is breathtaking and provides a very relaxing atmosphere. We also loved the water sports that are offered at the marina right by the pool. The trip to Isla Mujeres and the catamaran ride are all included at no extra cost. The staff at the marina are very fun and helpful. When we were too tired to keep paddling our kayaks they came out to meet us to pull us in. Our room was gorgeous, it was huge and had a massive bathtub that felt more like a private Jacuzzi or plunge pool. By far, my favorite part of my experience at Zoetry was with the wellness concierge, Daniel. One of the first activities I did was a sound relaxation session. Daniel’s session made all of my stress immediately disappear. I also did a yoga class and aqua fitness session with Daniel. After turning out to be the only person one morning, I was lucky to enjoy a private yoga lesson. Daniel spent time with me even after the class ended to talk about my stress. He helped me to relax and to truly enjoy my vacation. I am so grateful for the time he spent with me, and I highly recommend for everyone who visits Zoetry to sign up for a wellness activity with him. He brought me so much peace and happiness, and cannot say enough good things about him and how he contributed to my vacation. We also loved the spa treatments at the Zoetry. We were grateful to receive $1,000 in coupons after going to a timeshare/membership sales pitch at Breathless (we did not buy the package but still received the voucher which you can use towards massages). We were able to have four massages with these vouchers at no cost. The women at the thalasso spa were very kind and did an awesome job. Also at the thalasso spa, we got to experience a the complimentary temezcal ceremony. I was skeptical that the ceremony might feel gimmicky and like a touristic representation of a sacred practice, but Luis, was absolutely amazing. He was so knowledgeable and educated us so much about Mayan and Aztec culture. Luis taught us about history, cosmology, and offered a highly complex, intellectual discussion of indigenous traditions in Mexico. The experience was not only informative and deeply thought-provoking, but it was also a very intense spiritual experience. Luis was immensely kind and generous, and allowed both me and my husband to access a very deep, meaningful aspect of our spirituality. I really appreciated how the Zoetry seeks to maintain indigenous culture. You are greeted in the Mayan language and taught how to respond as well. The architecture and decorations are also beautiful representations of Mayan culture, I also loved all of the birds and iguanas roaming around outside. We spent one night at Breathless, which you are allowed to do if you stay at the Zoetry. Seeing the crowds and loud music at Breathless completely confirmed our decision to stay at Zoetry. We are so glad we spent our honeymoon there at Zoetry and could not have asked for a better experience. If you are looking for an all-inclusive experience that is also calming, friendly, cultural, and relaxing with incredible people we recommend the Zoetry!



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