Cancun

ZoŽtry Paraiso de la Bonita


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Endless-Privileges®   All Inclusive    

Exceptional Values!
Extra Values:
Unlimited worldwide calls, complimentary Thalasso seawater experience per guest, welcome bottle of tequila, 24-hour laundry service and catamaran sunset sail. Apple Exclusive: Free non-stop private transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Honeymoon: Receive The Art of Romance Honeymoon Package complimentary. This honeymoon package is complimentary when booked with a Romance Oceanfront One-bedroom Suite with Plunge Pool or higher category for a minimum length of 7 nights. This package is complimentary and also applies for anniversaries (restrictions apply*).

ZoŽtry Paraiso de la Bonita is consistently named one of Mexico's exceptional boutique resorts and is a proud member of the Leading Hotels of the World. ZoŽtry offers a completely new kind of vacation experience focused on wellness, serenity, and romance, as well as social and environmental responsibility.

Set on a 500-yard picturesque private beach and limited to just 90 luxurious oceanfront suites, this resort features the first certified Thalassotherapy center in North America. Your suite serves as your very exclusive vacation home. The sunny, spacious living area and bedroom are individually decorated with an eclectic collection of hand selected art and sculptures, artifacts, and fabrics from the far reaches of the world. From your private terrace you will gaze out at the brilliant blue Caribbean or lush tropical gardens.

Your Endless Privilegesģ getaway includes limitless top-shelf spirits and gourmet dining, 24-hour private in-room dining, maid service three times per day, one Thalassotherapy Spa Therapy (per guest, per stay), concierge service, daily fitness activities such as yoga and aqua gym, a Temazcal ceremony every other day, and much more to make your stay truly unforgettable.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this Rainforest Alliance Verified property has reduced more than 50% of its diesel consumption and lowered electric consumption at peak hours. Pollutant emissions have also been reduced, along with detergent consumption due to laundry equipment replacement. Alongside a pesticide-free greenhouse garden for organic plants, which is used for cooking classes and local reforestation, the resort also incorporates local flora and fauna protection with awareness programs for guests and staff, and coral reef and sea turtle protection programs. Beach cleanup campaigns commence every fifteen days.

Find more information about ZoŽtry Wellness & Spa Resorts.

*The Gift of Love Wedding Package and the Art of Romance Honeymoon Package cannot be combined to receive both complimentary, nor can the spa discount be combined with other spa promotions or offers. Package and pricing are subject to change without notice. All taxes and gratuities are included. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. The private catamaran sail is not included. If the couple receives the package complimentary and wishes to add-on this private sail, a cost of $565 (per couple) will be incurred for an hour and a half sail or $375 (per couple) for a one hour sail. Please indicate preference when booking.
HOTEL LOCATION
ZoŽtry Paraiso de la Bonita is set on 14 acres along Riviera Cancun in the heart of Puerto Morelos, near the well-preserved Puerto Morelos National Marine Park, the largest barrier reef in the Americas. The resort is just 20 minutes from Cancun's airport.
Address: Bahia Petempich, Benito Juarez, Pto
Morelos
QR

MX
Local Phone: 998-872-8300
Toll Free Phone: 888-4-ZOETRY
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Fresh water pool and a heated hydrotherapy saltwater Thalasso therapy pool.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Sailing, Kayaking
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The intimate 90 suites resort and Thalassotherapy Spa, located on the sugar-white beaches of Petempich Bay along the Caribbean's Riviera Maya, combines the elegance of traditional Mexican architecture with the great Mayan culture. Wireless portable phone for unlimited worldwide calling, Thalasso Spa, Afternoon tea, 5000 bottle wine cellar, Water cellar, Internet access in Library, Temazcal ceremony, Access to sauna, steam room, and jacuzzi. Beach: Check-in: None
Check-out: None
Total Rooms: 90
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Children's Policy: Children 0-18 years old are allowed, but they will be charged the adult rate.
ROOM TYPES
ROMANCE 1BD LOVERSTE OCF PLNG
1290 sq. ft., Located on ground level, King bed, 32" TV, Living area, Sunken bathtub for 2, Bedroom & living area open onto an ocean front terrace with plunge pool & direct beach access, Bottle of champagne & fruit each day, Pillow menu
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
BUTLER OCF 1BDSUITE PLUNGEPOO.
Private terrace with private plunge pool. Spacious, relaxing living room. Marble bathroom with sunken tub for two. Beautiful ocean view. Two double beds. 1248 sq ft. Offers Butler service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ONE BEDROOM OCF W/PLUNGE POOL
1248 sq. ft., Located on ground level, Bedroom with 2 doubles & 32"TV, Living area, Sunken bathtub for 2 . Bedroom & living area open onto an ocean front terrace with plunge pool & direct beach access. Same amenities as the 1 Bedroom Suites.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
DEAL OF THE DAY NONREFUNDABLE
This suite offers a spacious living room featuring a daily stocked mini bar. The living room opens onto a large terrace where you can lay down on either a hammock or yourprivate double sun lounger. Spacious marble bathroom with sunken bath for two.
Other Amenities -
Air Conditioning
Shower
Kitchen
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
2 BD MASTER STE OCF PLUNGE
1830 sq. ft., Located on ground level, Two king bedded bedroom adjoinging the living area, each with bathroom with sunken bathtub for 2, Both bedrooms & living area open onto a terrace with plunge pool & direct access to beach.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ONE BEDROOM OCEANFRONT
1130 sq. ft. Located on upper level. Bedroom with 2 doubles with 32" TV, Living area, Espresso machine, Sunken bathtub for 2, Large ocean front terrace, Aromatherapy pillows & linens, Pillow menu, Champagne & fruit each day. Internet access.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
2 BD MASTER SUITE OCEAN FRONT
1830 sq. ft., Located on the upper level, Two king bedded bedrooms adjoing the living area, each with bathroom with sunken bathtub for 2, The living room and 1 bedroom open onto a terrace, Bottle of champagne & fruit each day, Pillow menu, Internet access
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ROMANCE 1BD OCF W/PLUNGE POOL
1248 sq. ft., Located on the ground level, bedroom has king bed & 32" TV, Living area, Bedroom & living area open onto an ocean front terrace with plunge pool & direct beach access, Same amenities as the Romance 1 Bedroom Suite.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
2 BDRM PRESIDENTIAL STE OCF
3000 sq. ft., Private villa with 2 king bedded bedrooms, each with bathroom with sunken bathtub for 2, Living area, Kitchen, Dining area, Plunge pool and private wrap-around terrace, Direct beach access, Champagne & fruit each day, Pillow menu.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ROMANCE ONE BEDROOM OCEANFRONT
1130 sq. ft. Located on upper level, Bedroom with king bed & 32" TV, Living area, Espresso machine, Bathtub for 2, Large ocean front terrace, Aromatherapy pillo ws & linens, Champagne & fruit each day, Romantic turndown service, Internet access.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
DINING
ZoŽtry Paraiso de la Bonita features 1 meal plan options:
All Inclusive-Four Restaurants/Two Bars
There are 4 Restaurants at ZoŽtry Paraiso de la Bonita:
El Chiringuito Beachside Grill - Offers a variety of fresh seafood, chicken and grilled favorites on a wood fire using the native hardwood Zapote and Mesquite. Open for lunch and dinner. Outdoor dining. Dress Code: Casual
Restaurant Kaax - Savor a la carte Mexican cuisine in an authentic atmosphere. Open for breakfast, lunch and dinner. Outdoor dining available. Dress Code: Casual
Sushi & Ceviche Bar - Sushi bar and Pan-Asian specialties. Open for lunch. Outdoor dining. Dress Code: Casual
La Canoa Restaurant - Four Diamond awarded a la carte restaurant featuring fusion of spices and chilies. Open for dinner. Outdoor dining available. Dress Code: Resort elegant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Wine Tasting, Culinary Class, Photography Class, Dance Class, Shopping Tour, Complimentary Greens Fees at Playa Mujeres.
Nightly Activities & Entertainment:
Live musicians and artists performing throughout the resort.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
413 Recommend
413 past Apple Vacationers would recommend ZoŽtry Paraiso de la Bonita to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2344reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
BRIAN P.
Oct 03 2017
The air conditioning was not very good in the rooms
Customer Rating: 

TEST
WORST VACATION EVER
NICOLE B.
Jul 23 2017
Please do not ever send anyone to that terrible resort. It was the biggest waste of money which I plan to get reimbursed for the nightmare. The pictures are false advertisement. I only went for the beach. The beach was worst than a pond. I took tons of pictures to prove it. I called And complained the day we arrived and Bridgee; some lady from ddds department was so unbelievably rude. I was so upset and she just talked down to me. She did send Hugo from Ameristar to meet me the next day at 11. I spent more money on this vacation thinking I would do something really nice to celebrate my birthday on the 17th and for what? I got nothing out of it but a headache. One disaster after another. Zoetry is a joke. The pictures on Apple website are false advertisement. If those pictures were even ever accurate then they must be from 5 or more years ago. When I researched places to stay my main concern was the beach. All I wanted was to walk out to the beach with my kids and look both directions and see nothing but white sand and that pretty blue water. Zoetry advertises this but it is not accurate. They also advertise in wellness, boat rides, etc and that is not the case either. I arrived on Saturday July 15th. Our plane was an hour delayed so by the time we arrived to the resort it was about 11:30-12. Our room was not ready and they told us it would be around 3. They held our bags outside on the curb in the direct sunlight. No one greeted us to tell us what we could do while we waited. I had no idea where anything was. I wanted to get my kids and myself something to eat since we had been up since 3:45 am. It appeared that everyone was too bothered to accommodate us. We grabbed some food at the pool bar and a iguana jumped on my bag. Those things along with birds are everywhere. They claimed they would find me when my room was ready. It would have been nice if they would have made us feel welcomed. I let the kids swim in the pool which had very loud annoying parrots at both ends. They are beautiful birds but the noise is obnoxious and that is all that you hear because there is not any music. I could tell people were annoyed. They had a coconut hour that would have been nice to know about since it is only on Saturdays. When I think about a wellness resort, I think about fresh juices and healthy smoothies and this place did not offer any or that. After grabbing some food and trying to kill time before I could get organized we checked out the beach and I was in shock at how awful it was. We have lakes and ponds back home that look better. I could not believe my eyes when I saw this. What make me more mad is that I talked to a couple of Apple reps before I left on this trip and I even called the resort before I left to ask about the beach since this was my main concern. When I called Zoetry to set up my airport transfers I had asked about the beach and if they provided sand toys for my kids. Zoetry told me that they had sand toys for them, which I actually packed an entire separate bag of sand toys and snorkel gear. At that time they should have mentioned the terrible seaweed problem they have. I had to go to the front desk at 3 and ask about our room. At this point I am beyond upset. I am pretty much in tears that I just spent almost $6000 for a total dump. Not to mention my room has a huge bird house for those noisy parrots out the front door. I had the room with the plunge pool which I did not want because I was supposed to be able to upgrade for free but when I booked supposedly that was the only room available, which the resort was not crowded so I have a hard time believing that. to think I had to pay more for the plunge pool room to be right by the huge bird cage. I called Apple to complain. I tried to call the insurance that I purchased but trying to make and receive phone calls while in Mexico is difficult. I had tried both numbers for that Avok insurance and I just got a recording. After talking to Apple's customer service, which she was nice but then I was transferred to Bridgee from a DDDS department and she was the most awful lady I have ever spoke with on the phone that is supposed to be in customer service. I really hope that our conversation was recorded for training purposes. I am upset that I did not record the conversation myself. She was soo rude and hateful. She was like " I told you to go to the front desk and talk to them and I told you that the apple rep will be there in the morning". Which the front desk said they do not have an apple rep there ever. At that point it being the first day I had spend several hours on the phone trying to figure out what to do. My kids were In bed and I had wasted the entire evening trying to figure out how to get out of there. I was told that Hugo from Ameristar would meet me at 11am on Sunday 16th. Also the pool guys had started taking the cushions down from around the pool at 5:45 and all I wanted to do before I went back to the room to start making phone calls was to just sit and relax for 10 minutes. The pool guy seemed bothered that I asked him to put a cushion back. I asked for a towel to put down and he looked around and said " I am sorry we do not have anymore for today". It was then that I thought to myself and was like " I just spent $6000 for this terrible beach and I cannot even get a towel"!!! So then Sunday I kill time and waste more of my vacation waiting for Hugo. I tried to go to the gym which was pathetic. My home gym is better. Again, I thought this was a wellness resort. The treadmills stop in the middle of my running. I tried two different machines. Hugo does arrive at 11am and he was really nice to talk to. I explained everything and I said I wanted a beach like described. He said that there was nothing he could really do since it was Sunday and that reservation departments are closed on Sundays. Which to me does not make any sense. People check in every day of the week. I said I want to move to a different resort. Again we came here for the beach. I have a pool at home. He then told me to go to Apple website and search for some resorts that I would like to go to. I am thinking "Seriously" I am on vacation and that takes hours to do. I had send hours and hours before I came to Mexico doing that. I just randomly picked some locations along the hotel zones in Cancun and said I just want what is described. Hugo said he would get back to me about the cost of switching. I stated that I am not interested in paying anything more. I have already forked out $6000 for this place that is misrepresented. Hugo said he would get back to me. I told him that my birthday was the next day and this is not how I had planned on celebrating it and that we were leaving on the morning of the 19th so time is running out. At this point the day so far has been wasted and I wanted out of there with my kids. I went into the reception area and told them again how upset I was that their beach was not as described. How they won any awards is beyond me. For what? I told them again that I came there for the beach and what am I supposed to do? So they suggested I take a cab to Playa Delfines Cancun. So I pack up the sand toys and a beach bag which again defeats the purpose. That is soo much extra work for me and now I do not have food since they are sending me to some public beach. They made a box lunch for the kids. turkey/cheese sandwich and some fruit in a paper bag. The cab ride cost me $100 round trip. We get to the beach and it is sooooo crowded its awful. Again I thought I picked a nice quiet private resort to relax on and here I am in the middle of the locals public beach with two kids by myself. I could not even enjoy myself because I was afraid to leave my bag unattended so I could not enjoy anything with my kids. I wanted to get back to see if they could switch me to another resort. When we arrived back I asked the gentlemen in the reception area his thoughts about the beach since the beach there was disgusting. I have attached many pictures. I love taking pictures and documenting everything and this is the first time I have nothing to show for it other than all of the pictures documenting how horrible it was. So the reception guy sells me on seeing a Tulum and beach and Xenote on my birthday. I had high hopes that my day would be better. The reception guy showed me pictures and said it would be very good. This however was going to cost me $200 round trip. It was not about the money it is the fact that the idea was not to leave the resort. It was supposed to be convenient to stay there. So on the 17th which is our 3rd day we took the cab ride over an hour away to the Tulum. I assumed no one was going to back to me about switching resorts and if they did it would probably be time to go home. I was almost tempted to just book 2 nights at the Ritz or the JW Marriot or something. We get to this Tulum and the cab driver says he will wait for us. This made me extremely nervous. I really did not understand what we were doing. There were people everywhere. Here I am by myself with a 6 & 10 year old. We start walking which is about a 10 minute walk. There are tons of people forming a line. There was no way I was going to wait in line. It was so unclear what we were doing. YOu would have thought that the cab driver would have been our guide or that Zoetry would have set that up. So basically we just used the restroom and headed back to the cab that drove us around the corner to the beach that we were promised was amazing. After all we just drove over an hour to get there. The cab driver parks and says just call me when you are ready. I am like- my phone may or may not work. I made him walk with us to the beach and thank goodness I did- It was filled with seaweed too. I was like forget it and now I am beyond upset again that we have wasted yet another day which was my birthday this time in a taxi. I said forget it lets just go back. The driver did stop at a Xenote on the way which was really super crowded and I could not get in and just leave our bags unattended. It was not safe. I asked the driver to take us back to the beach we went to yesterday but he said no so I called Zoetry and told them the situation and how upset I was that we just wasted over 2 hours for nothing. They talked to the driver and had him take us to the same beach as yesterday. We did not go to the same exact beach but it was close. At this point it was getting late in the afternoon. We were again surrounded by locals and seaweed was everywhere. When we finally got back at the Zoetry place I just wanted to get dinner since I did not have any food really. Zoetry packed some stuff in a paperbag. They said they did not have any ice or small cooler for us. So yesterday, Tuesday being the last day we just sat at the pool with nothing else to do. There was no way I was going to be stuck in a long cab ride again for some crowded beach. At the pool they had some ceramic painting table that was also set up on the first day that we were there and the kids painted a small ceramic box. So yesterday they told them they would have to pay to paint something. Also- I was under the impression that I would have a $200 resort credit that I tried to use and never seemed to be able to. I had to ask Zoetry about it, never did they once offer it to me or a boat ride or anything for that matter. They did not offer anything. They did not have nice land scaping or scenery or anything. The room may have been spacious but I have stayed at resorts that were a fourth the price and they offered ten times as much. The trip was terrible, it was soo disappointing. There is no way I am going to fork out $6000 for that place. I have already posted on so many social media sites on how terrible that resort is. I do not want anyone to waste their money on that place. I have not posted about Apple Vacations. I am assuming that we will come to an agreement for a refund. I have never written a bad review or posted anything negative on social media until now. I am beyond upset that my trip was a disaster. I was looking forward to this trip more than anything. I could probably list about 20 more negative things. Please contact me 314-307-8055. I want to dispute the entire thing. Another thing I was told was that the seaweed is out of there control. Which I can understand that but it should be noted and pictures should be updated. They are not even close to being accurate.
Customer Rating: 

TEST
Our Apple Vacation was beyond what we expected.
THOMAS D.
Jun 21 2017
This was the best vacation that we have ever been on. The Apple experience was so wonderful.
Customer Rating: 

TEST
SCOTT C.
Jun 20 2017
EXCELLENT Resort. Cannot say enough good things. If you want a beautiful, quiet, relaxing resort, this is your resort. We were on our honeymoon and could not have been happier with our choice. Food OUTSTANDING!! Alicia went above and beyond to make our private dinner memorable, even though the weather did not cooperate, it turned out better than the beach! We enjoyed Fransico, "The Cheese Man," as we called him. Gorge made our last evening on the resort fun and memorable. The only negative comment we have is the high pressure we received to tour Secrets Maroma Beach. We were contacted three times by someone, even found us at the pool, pressuring us to go. We were told, only 90-minutes, and no-high pressure sales. Absolutely incorrect. It was two hours and had three high-pressure sales people who would not take no. We were livid when we left there. We wasted a morning of our honeymoon for this. While we received a spa certificate and the spa was awesome, this was VERY disappointing. We could not believe that Zoetry, the class resort that it is, would subject their guests to this type of treatment and pressure them to waste their time with this nonsense! That is the ONLY negative comment we have. As I said before, outstanding resort, went above and beyond all our expectations. That is the ONLY negative
Customer Rating: 

TEST
Zoetry Paraiso De La Bonita was perfect for our Honeymoon
SCOTT C.
Jun 20 2017
We had a top notch stay at Zoetry. The food a service rivals any in Mexico. Our complementary Honeymoon package was a bargain and the extra thought and service by the staff exceeded all of our expectations. Highly recomend!
Customer Rating: 

TEST
Absolutely perfect!!
ERIC K.
May 12 2017
We had an amazing time.. loved the food, staff, rooms and wildlife.
Customer Rating: 

TEST
ALYCE M.
May 07 2017
First time and will not be my last time.
Customer Rating: 

TEST
A Magical Mexican Oasis..Good for the mind and body !
ROGER W.
Apr 29 2017
From the moment you get in the chaffuer driving car with champagne or cold water and cold scented towel, you know you are in for a treat. A quiet resort awaits with luscious food, emaculate grounds and wonderful help! The grounds are full of color with natural flora and fauna. The voices of the various parrots and macaws fill the air with wonder! This resort is about learning and relaxation! Take in the Mayan ritual of a Temazcal by a local Shaman, take the free boat cruise to the Isla Mujeres , just be sure to sign up for any activity when you arrive as spaces are limits. Be sure to use the services of the Thalasso Spa, their signature massage by Judy is AMAZING!!! The food prepared and served by head Chef Jose and his staff with fill your senses with delight! From the fresh morning pastries to the grilled octopus at night! What's nice is they are small portions so you don't over indulge, you can always get seconds! Be sure to get the local fruit plate in the morning! Our stay was the perfect retreat to celebrate our 30th wedding anniversary and reconnect!
Customer Rating: 

TEST
All inclusive, but you have to know what to ask for and ask soon
KRISTEN G.
Mar 31 2017
Zoetry Paradisio is a beautiful hotel. The room was appointed like a palace. The staff work very hard to make you comfortable; at times we had trouble deciphering the rapid, Mayan-accented English. It was delightful being picked up at the airport and presented with a bottle of champagne to drink on the way home. The hotel offers a number of special activities, such as a champagne cruise, that are "included." However, despite the extensive check in process, we were not told about these the first day. By the time we found out, all of these activities had filled up throughout the remainder of our stay. It felt a bit like being offered a treat and having it taken away. Zoetry should have enough information about guest volume and preferences to enable most guests to partake of most included activities most of the time. The concierge tried to compensate by offering us a "free" pass to a neighboring hotel that we discovered was offered to everyone, and a "free" voucher for an event that was already filled throughout our stay. We have no doubt he knew these were deceptive.
Customer Rating: 

TEST
Nice beach, beautiful rooms, excellent food, and impeccable service
ROBERT R.
Feb 21 2017
A true reflection of the AAA 5-diamond awards this resort has won. While the beach may not be the best in the area, the resort excels in every other category. The rooms were the most comfortable and spacious of any resort we have visited. The food (no buffet) was always fresh and flavorful. Food options were plentiful, and even "off-menu" creations are granted. Careful notations for vegetarian and gluten-free are provided. Drinks were spot-on every time. However, the service is what drives this place to be the ultimate resort. Welcoming, friendly, and relaxed - open yourself up and the staff will respond with amazing dedication to your well-being. We spoke with a couple who have visited 3 times, and we learned of another couple who visits 5 times per year. We will return ourselves.
Customer Rating: 

TEST
Relaxation at its finest
GREGORY B.
Feb 04 2017
Really enjoyed the smaller resort. Food was great and service was outstanding.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Peace!
Schatzi1960, Westminster, Maryland
Tue Nov 21 06:53:23 EST 2017
We originally had reservations at Zoetry Villa Rolandi from 12-15 November. Upon arrival at Zoetry VR we discovered that there were mechanical issues with the room that made it impossible for us to stay there. The GM at Zoetry VR arranged for us to transfer to Zoetry PLB and the experience was amazing. The transfer was seamless. There was a Zoetry limo waiting on the dock for us and we were taken to Zoetry PLB in less than 45 minutes. Check in was efficient and immediate and the suite was truly magnificent. It was a very large, extremely well appointed space with very comfortable bedding, seating and lighting. The deck was massive and had a great view of the Carib. The grounds were spotless and filled with numerous peacocks roaming the property. Totally cool and added to the "zen" of the whole resort. The food was spiritual. It was a symphony of flavor that excited the senses in a way that few restaurants can. I gravitated towards the fish courses and the grouper and red snapper were fresh and cooked to perfection. My wife had a veal chop that was outstanding and there was an Oaxaca cheese soup that tasted like a Mexican grandmother made it for a holiday meal. I will always remember that soup, it was one of the best things I've ever tasted and we are trying to duplicate it here in the states. Our water at Kaak was a gentleman by the name of Eifran and this guy had more class in his little finger than most people do in their entire being. He knew the menu inside out, was friendly and congenial and his table service would put the best five star waiter to shame. The poolside service was fantastic and special thanks to Edwardo for going above and beyond to make sure we were comfortable. He remembered us by name, was constantly asking if we needed anything and would always offer to move the umbrella to keep us in the shade. A great host! We dovetailed this trip after spending eight days at Secrets Playa Mujeres with three other couples. Both of us always wanted to try the Zoetry brand and we thought three days of peace would be much needed after eight days of hard charging with our friends. Our suspicions were correct. This place has an amazing vibe that allows you to instantly unwind and forget about all the stresses in your life. Zoetry PLB is not the place for those looking for large, rowdy crowds, various entertainment or buffet food. It's where you can go to analyze your life, separate the urgent from the important and appreciate your space on this planet.

My Honeymoon
Brandon H, Jacksonville, Florida
Mon Nov 20 10:32:10 EST 2017
First and foremost sign up for the free stuff...the day trips, the cigar rolling, the wine tastings, and spirit rituals are cool. learn how to use the free services of the spa because the stuff offered for free is very very nice. I only had one complaint and it is crazy to see it at a place like this. The restaurants or services that end before posted time. One will likely miss lunch service if you take advantage of the hotels trips. Even if you arrive back at 3:30, you have to order room service. As the sushi bar closes at 4pm and it is already broken down at 3:35. This really upset me. I mean the resort is top dollar and worth it act like it no matter how absurd the request. This instant was not enough for it to lose any points from my rating because the whole experience was beyond expectation. The good stuff: The service is amazing. The food mostly organic and really fresh. Menu for all diets and allergies. Keto, Vegan, carb free, etc. The concierge rented me a car and a private cenote for like a 100 bucks.

Zoetry Paradiso de La Bonita
B1703RZdavidh,
Mon Nov 20 09:43:01 EST 2017
We loved our vacation there. At first I was concerned about an all inclusive resort in general. This place exceeded my expectation of value, service, food, included side trips and overall resort amenities. The staff is happy and sincere in their service. Fabby does a yoga and meditation class out on the dock in the morning, that is worth getting up earlier to attend. The resort is removed from commercial districts, so if you need additional night life activity, you will need to take a cab into one of the nearby towns. This was not an issue for us, we loved the serenity. Check out Book store Alma Libre in Puerto Morelos

Quiet escape
eaglebrian, Noblesville, Indiana
Sat Nov 18 12:45:16 EST 2017
The rooms are huge with large sliding glass doors that help make you feel like your outside. Housekeeping is hit and miss. The only part of the trip that disappointed. Kaax restaurant was my favorite. Caesar and Effron were very helpful. They have a breakfast special and dinner special every day. The Grill was good but the fish was over cooked. The octopus was outstanding. I did not care for La Canoa. Their corn soufflé was a dry over cooked piece of corn bread. Maria at the concierge desk was super helpful. The spa is a must. The massage was worth every penny.

Extreme disappointment
Jane F,
Thu Nov 16 03:48:04 EST 2017
Arrived for 25th wedding celebration. Splurged on personal butler. Check in was quick (too quick) with Alfonzo who appeared to want to get us out of office fast. Gave us a map, pointed here and there and that was our welcome. Waiting for the butler to arrange tours, dinners. Went to the office last night asking ‚Äúwhere is our butler?‚ÄĚ They said they would check. Next day no sign of butler or front desk checking. Dinner was good but service extremely slow. A few drinks made at the pool bar were sent back due to strength of alcohol. Beach brown not your typical turquoise blue. Room nice but plunge pool ice cold. So far, this is our first and last trip to Zoetry. Still waiting for our MIA butler. Butler Service here is a joke.



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