Cancun

Zoetry Paraiso de la Bonita


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Endless-Privileges®   All Inclusive    

2018 Exceptional Values
Extra Values:
Unlimited worldwide calls, complimentary Thalasso seawater experience per guest, welcome bottle of tequila, 24-hour laundry service and catamaran sunset sail. Apple Exclusive: Free non-stop private transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Honeymoon: Receive The Art of Romance Honeymoon Package complimentary. This honeymoon package is complimentary when booked with a Romance Oceanfront One-bedroom Suite with Plunge Pool or higher category for a minimum length of 7 nights (restrictions apply*).

Zoëtry Paraiso de la Bonita is consistently named one of Mexico's exceptional boutique resorts and is a proud member of the Leading Hotels of the World. Zoëtry offers a completely new kind of vacation experience focused on wellness, serenity, and romance, as well as social and environmental responsibility.

Set on a 500-yard picturesque private beach and limited to just 90 luxurious oceanfront suites, this resort features the first certified Thalassotherapy center in North America. Your suite serves as your very exclusive vacation home. The sunny, spacious living area and bedroom are individually decorated with an eclectic collection of hand selected art and sculptures, artifacts, and fabrics from the far reaches of the world. From your private terrace you will gaze out at the brilliant blue Caribbean or lush tropical gardens.

Your Endless Privileges® getaway includes limitless top-shelf spirits and gourmet dining, 24-hour private in-room dining, maid service three times per day, one Thalassotherapy Spa Therapy (per guest, per stay), concierge service, daily fitness activities such as yoga and aqua gym, a Temazcal ceremony every other day, and much more to make your stay truly unforgettable.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this Rainforest Alliance Verified property has reduced more than 50% of its diesel consumption and lowered electric consumption at peak hours. Pollutant emissions have also been reduced, along with detergent consumption due to laundry equipment replacement. Alongside a pesticide-free greenhouse garden for organic plants, which is used for cooking classes and local reforestation, the resort also incorporates local flora and fauna protection with awareness programs for guests and staff, and coral reef and sea turtle protection programs. Beach cleanup campaigns commence every fifteen days.

Find more information about Zoëtry Wellness & Spa Resorts.

*This package is complimentary and also applies for anniversaries. The Gift of Love Wedding Package and the Art of Romance Honeymoon Package cannot be combined to receive both complimentary, nor can the spa discount be combined with other spa promotions or offers. Package and pricing are subject to change without notice. All taxes and gratuities are included. To receive the package complimentary, couples must stay within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. The private catamaran sail is not included. If the couple receives the package complimentary and wishes to add-on this private sail, a cost of $565 (per couple) will be incurred for an hour and a half sail or $375 (per couple) for a one hour sail. Please indicate preference when booking.
HOTEL LOCATION
Zoetry Paraiso de la Bonita is set on 14 acres along Riviera Cancun in the heart of Puerto Morelos, near the well-preserved Puerto Morelos National Marine Park, the largest barrier reef in the Americas. The resort is just 20 minutes from Cancun's airport.
Address: Bahia Petempich, Benito Juarez, Pto
Morelos
QR

MX
Local Phone: 998-872-8300
Toll Free Phone: 888-4-ZOETRY
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Fresh water pool and a heated hydrotherapy saltwater Thalasso therapy pool.
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Other Sports: Sailing, Kayaking
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The intimate 90 suites resort and Thalassotherapy Spa, located on the sugar-white beaches of Petempich Bay along the C aribbean's Riviera Maya, combines the elegance of traditional Mexican architecture with the great Mayan culture. Wireless portable phone for unlimited worldwide calling, Thalasso Spa, Afternoon tea, 5000 bottle wine cellar, Water cellar , Internet access in Library, Temazcal ceremony, Access to sauna, steam room, and jacuzzi. Beach: Check-in: None
Check-out: None
Total Rooms: 90
Year Opened: 2002 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Children's Policy: Children 0-18 years old are allowed, but they will be charged the adult rate.
ROOM TYPES
ROMANCE ONE BEDROOM OCEANFRONT
1130 sq. ft. Located on upper level, Bedroom with king bed & 32" TV, Living area, Espresso machine, Bathtub for 2, Large ocean front terrace, Aromatherapy pillo ws & linens, Champagne & fruit each day, Romantic turndown service, Internet access.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
IMPRESS OCF 2BD PRESIDENT POOL
Part of the Impressions section 2027 square feet located on first level. The expansive terrace features a jacuzzi, two sun loungers and a large private pool overlooking the ocean in addition to a plunge pool and outdoor shower.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
BUTLER OCF 2BD GOVERNORSUITE
Part of the Impressions section 3000 square feet. Each one with a comfortable king size bed for a quiet and peaceful sleep, as well as their own bathrooms featuring marble sunken baths, glass showers and handcrafted sinks.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ROMANCE 1BD LOVERSTE OCF PLNG
1290 sq. ft., Located on ground level, King bed, 32" TV, Living area, Sunken bathtub for 2, Bedroom & living area open onto an ocean front terrace with plunge pool & direct beach access, Bottle of champagne & fruit each day, Pillow menu
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ONE BEDROOM OCF W/PLUNGE POOL
1248 sq. ft., Located on ground level, Bedroom with 2 doubles & 32"TV, Living area, Sunken bathtub for 2 . Bedroom & living area open onto an ocean front terrace with plunge pool & direct beach access. Same amenities as the 1 Bedroom Suites.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ROMANCE 1BD OCF W/PLUNGE POOL
1248 sq. ft., Located on the ground level, bedroom has king bed & 32" TV, Living area, Bedroom & living area open onto an ocean front terrace with plunge pool & direct beach access, Same amenities as the Romance 1 Bedroom Suite.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
BUTLER OCF 1BDSUITE PLUNGEPOO.
Private terrace with private plunge pool. Spacious, relaxing living room. Marble bathroom with sunken tub for two. Beautiful ocean view. Two double beds. 1248 sq ft. Offers Butler service.
2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
IMPRESSION OCF JRSUITE PLUNGE
Part of the Impressions section 832 square feet and is located on the second or thirdlevel. The extra spacious terrace features a private plunge pool, ocean front views and an outdoor shower.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
IMPRESSION OCF 1BEDROOM W/POOL
Part of the Impressions section 1557 square feet located on the second or third level. The extra spacious ocean front terrace has a large private pool in addition to the plunge pool and outdoor shower.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
DEAL OF THE DAY NONREFUNDABLE
This suite offers a spacious living room featuring a daily stocked mini bar. The living room opens onto a large terrace where you can lay down on either a hammock or yourprivate double sun lounger. Spacious marble bathroom with sunken bath for two.
Other Amenities -
Air Conditioning
Shower
Kitchen
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
ONE BEDROOM OCEANFRONT
1130 sq. ft. Located on upper level. Bedroom with 2 doubles with 32" TV, Living area, Espresso machine, Sunken bathtub for 2, Large ocean front terrace, Aromatherapy pillows & linens, Pillow menu, Champagne & fruit each day. Internet access.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
BUTLER MASTER OCF 2BD PLUNGE
Part of the Impression section 1830 square feet features a relaxing plunge pool in the midst of a natural ambience. Relax and enjoy a glass of sparkling wine as well asin room dining in the comfort of your suite.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
OCEANFRONT MASTER 2BD TERRACE
Part of the Impressions section 1830 square feet, Enjoy calm and tranquility from thecomfort of the terrace which overlooks the private white sand beach and hear the relaxing sound of the waves.
Other Amenities -
Air Conditioning
Minibar
CD Player
Hair Dryer
Telephone
Television
Room Safe
DINING
Zoetry Paraiso de la Bonita features 1 meal plan options:
All Inclusive-Four Restaurants/Two Bars
There are 4 Restaurants at Zoetry Paraiso de la Bonita:
El Chiringuito Beachside Grill - Offers a variety of fresh seafood, chicken and grilled favorites on a wood fire using the native hardwood Zapote and Mesquite. Open for lunch and dinner. Outdoor dining. Dress Code: Casual
Restaurant Kaax - Savor a la carte Mexican cuisine in an authentic atmosphere. Open for breakfast, lunch and dinner. Outdoor dining available. Dress Code: Casual
Sushi & Ceviche Bar - Sushi bar and Pan-Asian specialties. Open for lunch. Outdoor dining. Dress Code: Casual
La Canoa Restaurant - Four Diamond awarded a la carte restaurant featuring fusion of spices and chilies. Open for dinner. Outdoor dining available. Dress Code: Resort elegant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Wine Tasting, Culinary Class, Photography Class, Dance Class, Shopping Tour, Complimentary Greens Fees at Playa Mujeres.
Nightly Activities & Entertainment:
Live musicians and artists performing throughout the resort.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
413 Recommend
413 past Apple Vacationers would recommend Zoetry Paraiso de la Bonita to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2418reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
January 2018 Vacation
DANIEL M.
Feb 09 2018
The staff at Zoetry were extremely accommodating! They were always in a good mood, & friendly! The food was great! The rooms were some of the nicest rooms we have stayed in, very spacious. We had room service for breakfast a couple times and the food came within 30 minutes each time with fresh flowers and everything we could have wanted or needed. The grounds were nicely maintained and great atmosphere! We will definitely return!
Customer Rating: 

First Impressions Are Everything
JOSEPH A.
Nov 22 2017
My fiancée and I booked our trip relatively soon to departure after another exhausting work week. We were searching for an upscale, romantic and relaxing experience that was quick and easy to get to for just a few days. Zoetry had great pricing and we were thrilled to find it and excited for the trip. Jolly Trolley picked us up at or home – no way we wanted to drive to the airport at 4am! Easy drive, easy check –in, easy flight and we landed in Cancun ahead of schedule. We weeded through all of the people trying to sell us excursions in the airport and searched until we found an apple rep. He did not have our name on his arrivals clipboard but once we said Zoetry he took us right to our private hotel shuttle where they offered us water and sparkling wine and off we went. It was a quick and easy trip to Zoetry. When we checked in there were 2 front desk agents. One was busy and one was taking care of us. They went through our items and handed over keys to a room with, and I quote, “two double beds”. I quickly said no, we had booked a room with a King. The guys helping us said no, its 2 doubles and the other gentleman jumped in and said it’s a room with 2 queen beds. Upon hearing that my husband said we can make that work. We got a tour of the hotel and then were loaded into a golf cart and taken to our room. All of the rooms in the resort are suites and have sweeping ocean views - stunning! Of course at that time I noticed there were in fact 2 double beds. We unpacked some and went to find lunch and then circled back to the front desk where I asked to be moved. I was informed I needed to “prove” in my paperwork that I had requested a King Bed. My apple paperwork didn’t spellit out. That night, my fiancée and I spent the first night of our vacation in separate beds. Not very romantic. In the morning I went again to the front desk. I was told then, without the gentleman ever looking at a computer or knowing what I had spent, that it was $100 more to upgrade. I told him I was trying to reach my travel agent to confirm our booking anyway. That was at 9am. At 2pm we had eaten lunch and wanted to nap. We went back to the room hoping to have a message that we were being moved. We did not. Not knowing what to do I went to the front desk, again. At that point I was completely stressed out. After ranting about the room I was told there had been a room for us and they had been waiting for me to come to the front desk. Why on earth would you wait instead of reaching out to us on the property or leaving a message for us in our room. Every other part of our journey was so wonderful that this part being bad manages to tarnish it all. The food and beverage at the restaurant is hands down the best food I have ever had at an all-inclusive! We were always asked by the attentive staff if there were any allergies or preferences and all items were noted with vegetarian, healthy, or gluten free. All changes I asked for were quickly and easily accommodated. The margaritas were amazing. My fiancée enjoyed his first ever pina colada pool side! The wine cellar features fantastic wines from all over the world and it was wonderful to be able to enjoy our favorite French wines while eating delicious Mexican inspired dinners! One of the other features that really makes this hotel stand out for me is the marina. We had an all-day boat excursion to Isle Mujeres included as was an evening Catamaran cruise for approx. 1.5 hours with sparkling wine. There was an entire fleet and professional crew ready with a large selection of boats and trips or plan your own. Yoga is offered every day and Fabby who teaches it is friendly and warm and works with everyone; from faithful practitioners to those who just want to try it out. Gym was small but user friendly. We had to wait a few times for a piece of cardio equipment. The earlier you go the better of course. The spa was overpriced, being almost double what we are used to living in an upscale resort town. We did not opt to use any of the services. We did hear some guests who used it raving about it. We would absolutely go back and make more use of the marina and enjoy the exceptional food and beverage team but we would confirm our room type 3 times beforehand and I will share this story with everyone so they don’t have the same situation, which I believe will just discourage some people from booking.
Customer Rating: 

BRIAN P.
Oct 03 2017
The air conditioning was not very good in the rooms
Customer Rating: 

WORST VACATION EVER
NICOLE B.
Jul 23 2017
Please do not ever send anyone to that terrible resort. It was the biggest waste of money which I plan to get reimbursed for the nightmare. The pictures are false advertisement. I only went for the beach. The beach was worst than a pond. I took tons of pictures to prove it. I called And complained the day we arrived and Bridgee; some lady from ddds department was so unbelievably rude. I was so upset and she just talked down to me. She did send Hugo from Ameristar to meet me the next day at 11. I spent more money on this vacation thinking I would do something really nice to celebrate my birthday on the 17th and for what? I got nothing out of it but a headache. One disaster after another. Zoetry is a joke. The pictures on Apple website are false advertisement. If those pictures were even ever accurate then they must be from 5 or more years ago. When I researched places to stay my main concern was the beach. All I wanted was to walk out to the beach with my kids and look both directions and see nothing but white sand and that pretty blue water. Zoetry advertises this but it is not accurate. They also advertise in wellness, boat rides, etc and that is not the case either. I arrived on Saturday July 15th. Our plane was an hour delayed so by the time we arrived to the resort it was about 11:30-12. Our room was not ready and they told us it would be around 3. They held our bags outside on the curb in the direct sunlight. No one greeted us to tell us what we could do while we waited. I had no idea where anything was. I wanted to get my kids and myself something to eat since we had been up since 3:45 am. It appeared that everyone was too bothered to accommodate us. We grabbed some food at the pool bar and a iguana jumped on my bag. Those things along with birds are everywhere. They claimed they would find me when my room was ready. It would have been nice if they would have made us feel welcomed. I let the kids swim in the pool which had very loud annoying parrots at both ends. They are beautiful birds but the noise is obnoxious and that is all that you hear because there is not any music. I could tell people were annoyed. They had a coconut hour that would have been nice to know about since it is only on Saturdays. When I think about a wellness resort, I think about fresh juices and healthy smoothies and this place did not offer any or that. After grabbing some food and trying to kill time before I could get organized we checked out the beach and I was in shock at how awful it was. We have lakes and ponds back home that look better. I could not believe my eyes when I saw this. What make me more mad is that I talked to a couple of Apple reps before I left on this trip and I even called the resort before I left to ask about the beach since this was my main concern. When I called Zoetry to set up my airport transfers I had asked about the beach and if they provided sand toys for my kids. Zoetry told me that they had sand toys for them, which I actually packed an entire separate bag of sand toys and snorkel gear. At that time they should have mentioned the terrible seaweed problem they have. I had to go to the front desk at 3 and ask about our room. At this point I am beyond upset. I am pretty much in tears that I just spent almost $6000 for a total dump. Not to mention my room has a huge bird house for those noisy parrots out the front door. I had the room with the plunge pool which I did not want because I was supposed to be able to upgrade for free but when I booked supposedly that was the only room available, which the resort was not crowded so I have a hard time believing that. to think I had to pay more for the plunge pool room to be right by the huge bird cage. I called Apple to complain. I tried to call the insurance that I purchased but trying to make and receive phone calls while in Mexico is difficult. I had tried both numbers for that Avok insurance and I just got a recording. After talking to Apple's customer service, which she was nice but then I was transferred to Bridgee from a DDDS department and she was the most awful lady I have ever spoke with on the phone that is supposed to be in customer service. I really hope that our conversation was recorded for training purposes. I am upset that I did not record the conversation myself. She was soo rude and hateful. She was like " I told you to go to the front desk and talk to them and I told you that the apple rep will be there in the morning". Which the front desk said they do not have an apple rep there ever. At that point it being the first day I had spend several hours on the phone trying to figure out what to do. My kids were In bed and I had wasted the entire evening trying to figure out how to get out of there. I was told that Hugo from Ameristar would meet me at 11am on Sunday 16th. Also the pool guys had started taking the cushions down from around the pool at 5:45 and all I wanted to do before I went back to the room to start making phone calls was to just sit and relax for 10 minutes. The pool guy seemed bothered that I asked him to put a cushion back. I asked for a towel to put down and he looked around and said " I am sorry we do not have anymore for today". It was then that I thought to myself and was like " I just spent $6000 for this terrible beach and I cannot even get a towel"!!! So then Sunday I kill time and waste more of my vacation waiting for Hugo. I tried to go to the gym which was pathetic. My home gym is better. Again, I thought this was a wellness resort. The treadmills stop in the middle of my running. I tried two different machines. Hugo does arrive at 11am and he was really nice to talk to. I explained everything and I said I wanted a beach like described. He said that there was nothing he could really do since it was Sunday and that reservation departments are closed on Sundays. Which to me does not make any sense. People check in every day of the week. I said I want to move to a different resort. Again we came here for the beach. I have a pool at home. He then told me to go to Apple website and search for some resorts that I would like to go to. I am thinking "Seriously" I am on vacation and that takes hours to do. I had send hours and hours before I came to Mexico doing that. I just randomly picked some locations along the hotel zones in Cancun and said I just want what is described. Hugo said he would get back to me about the cost of switching. I stated that I am not interested in paying anything more. I have already forked out $6000 for this place that is misrepresented. Hugo said he would get back to me. I told him that my birthday was the next day and this is not how I had planned on celebrating it and that we were leaving on the morning of the 19th so time is running out. At this point the day so far has been wasted and I wanted out of there with my kids. I went into the reception area and told them again how upset I was that their beach was not as described. How they won any awards is beyond me. For what? I told them again that I came there for the beach and what am I supposed to do? So they suggested I take a cab to Playa Delfines Cancun. So I pack up the sand toys and a beach bag which again defeats the purpose. That is soo much extra work for me and now I do not have food since they are sending me to some public beach. They made a box lunch for the kids. turkey/cheese sandwich and some fruit in a paper bag. The cab ride cost me $100 round trip. We get to the beach and it is sooooo crowded its awful. Again I thought I picked a nice quiet private resort to relax on and here I am in the middle of the locals public beach with two kids by myself. I could not even enjoy myself because I was afraid to leave my bag unattended so I could not enjoy anything with my kids. I wanted to get back to see if they could switch me to another resort. When we arrived back I asked the gentlemen in the reception area his thoughts about the beach since the beach there was disgusting. I have attached many pictures. I love taking pictures and documenting everything and this is the first time I have nothing to show for it other than all of the pictures documenting how horrible it was. So the reception guy sells me on seeing a Tulum and beach and Xenote on my birthday. I had high hopes that my day would be better. The reception guy showed me pictures and said it would be very good. This however was going to cost me $200 round trip. It was not about the money it is the fact that the idea was not to leave the resort. It was supposed to be convenient to stay there. So on the 17th which is our 3rd day we took the cab ride over an hour away to the Tulum. I assumed no one was going to back to me about switching resorts and if they did it would probably be time to go home. I was almost tempted to just book 2 nights at the Ritz or the JW Marriot or something. We get to this Tulum and the cab driver says he will wait for us. This made me extremely nervous. I really did not understand what we were doing. There were people everywhere. Here I am by myself with a 6 & 10 year old. We start walking which is about a 10 minute walk. There are tons of people forming a line. There was no way I was going to wait in line. It was so unclear what we were doing. YOu would have thought that the cab driver would have been our guide or that Zoetry would have set that up. So basically we just used the restroom and headed back to the cab that drove us around the corner to the beach that we were promised was amazing. After all we just drove over an hour to get there. The cab driver parks and says just call me when you are ready. I am like- my phone may or may not work. I made him walk with us to the beach and thank goodness I did- It was filled with seaweed too. I was like forget it and now I am beyond upset again that we have wasted yet another day which was my birthday this time in a taxi. I said forget it lets just go back. The driver did stop at a Xenote on the way which was really super crowded and I could not get in and just leave our bags unattended. It was not safe. I asked the driver to take us back to the beach we went to yesterday but he said no so I called Zoetry and told them the situation and how upset I was that we just wasted over 2 hours for nothing. They talked to the driver and had him take us to the same beach as yesterday. We did not go to the same exact beach but it was close. At this point it was getting late in the afternoon. We were again surrounded by locals and seaweed was everywhere. When we finally got back at the Zoetry place I just wanted to get dinner since I did not have any food really. Zoetry packed some stuff in a paperbag. They said they did not have any ice or small cooler for us. So yesterday, Tuesday being the last day we just sat at the pool with nothing else to do. There was no way I was going to be stuck in a long cab ride again for some crowded beach. At the pool they had some ceramic painting table that was also set up on the first day that we were there and the kids painted a small ceramic box. So yesterday they told them they would have to pay to paint something. Also- I was under the impression that I would have a $200 resort credit that I tried to use and never seemed to be able to. I had to ask Zoetry about it, never did they once offer it to me or a boat ride or anything for that matter. They did not offer anything. They did not have nice land scaping or scenery or anything. The room may have been spacious but I have stayed at resorts that were a fourth the price and they offered ten times as much. The trip was terrible, it was soo disappointing. There is no way I am going to fork out $6000 for that place. I have already posted on so many social media sites on how terrible that resort is. I do not want anyone to waste their money on that place. I have not posted about Apple Vacations. I am assuming that we will come to an agreement for a refund. I have never written a bad review or posted anything negative on social media until now. I am beyond upset that my trip was a disaster. I was looking forward to this trip more than anything. I could probably list about 20 more negative things. Please contact me 314-307-8055. I want to dispute the entire thing. Another thing I was told was that the seaweed is out of there control. Which I can understand that but it should be noted and pictures should be updated. They are not even close to being accurate.
Customer Rating: 

Our Apple Vacation was beyond what we expected.
THOMAS D.
Jun 21 2017
This was the best vacation that we have ever been on. The Apple experience was so wonderful.
Customer Rating: 

SCOTT C.
Jun 20 2017
EXCELLENT Resort. Cannot say enough good things. If you want a beautiful, quiet, relaxing resort, this is your resort. We were on our honeymoon and could not have been happier with our choice. Food OUTSTANDING!! Alicia went above and beyond to make our private dinner memorable, even though the weather did not cooperate, it turned out better than the beach! We enjoyed Fransico, "The Cheese Man," as we called him. Gorge made our last evening on the resort fun and memorable. The only negative comment we have is the high pressure we received to tour Secrets Maroma Beach. We were contacted three times by someone, even found us at the pool, pressuring us to go. We were told, only 90-minutes, and no-high pressure sales. Absolutely incorrect. It was two hours and had three high-pressure sales people who would not take no. We were livid when we left there. We wasted a morning of our honeymoon for this. While we received a spa certificate and the spa was awesome, this was VERY disappointing. We could not believe that Zoetry, the class resort that it is, would subject their guests to this type of treatment and pressure them to waste their time with this nonsense! That is the ONLY negative comment we have. As I said before, outstanding resort, went above and beyond all our expectations. That is the ONLY negative
Customer Rating: 

Zoetry Paraiso De La Bonita was perfect for our Honeymoon
SCOTT C.
Jun 20 2017
We had a top notch stay at Zoetry. The food a service rivals any in Mexico. Our complementary Honeymoon package was a bargain and the extra thought and service by the staff exceeded all of our expectations. Highly recomend!
Customer Rating: 

Absolutely perfect!!
ERIC K.
May 12 2017
We had an amazing time.. loved the food, staff, rooms and wildlife.
Customer Rating: 

ALYCE M.
May 07 2017
First time and will not be my last time.
Customer Rating: 

A Magical Mexican Oasis..Good for the mind and body !
ROGER W.
Apr 29 2017
From the moment you get in the chaffuer driving car with champagne or cold water and cold scented towel, you know you are in for a treat. A quiet resort awaits with luscious food, emaculate grounds and wonderful help! The grounds are full of color with natural flora and fauna. The voices of the various parrots and macaws fill the air with wonder! This resort is about learning and relaxation! Take in the Mayan ritual of a Temazcal by a local Shaman, take the free boat cruise to the Isla Mujeres , just be sure to sign up for any activity when you arrive as spaces are limits. Be sure to use the services of the Thalasso Spa, their signature massage by Judy is AMAZING!!! The food prepared and served by head Chef Jose and his staff with fill your senses with delight! From the fresh morning pastries to the grilled octopus at night! What's nice is they are small portions so you don't over indulge, you can always get seconds! Be sure to get the local fruit plate in the morning! Our stay was the perfect retreat to celebrate our 30th wedding anniversary and reconnect!
Customer Rating: 

All inclusive, but you have to know what to ask for and ask soon
KRISTEN G.
Mar 31 2017
Zoetry Paradisio is a beautiful hotel. The room was appointed like a palace. The staff work very hard to make you comfortable; at times we had trouble deciphering the rapid, Mayan-accented English. It was delightful being picked up at the airport and presented with a bottle of champagne to drink on the way home. The hotel offers a number of special activities, such as a champagne cruise, that are "included." However, despite the extensive check in process, we were not told about these the first day. By the time we found out, all of these activities had filled up throughout the remainder of our stay. It felt a bit like being offered a treat and having it taken away. Zoetry should have enough information about guest volume and preferences to enable most guests to partake of most included activities most of the time. The concierge tried to compensate by offering us a "free" pass to a neighboring hotel that we discovered was offered to everyone, and a "free" voucher for an event that was already filled throughout our stay. We have no doubt he knew these were deceptive.
Customer Rating: 

TripAdvisor Traveller Reviews
What a joke
Sharon S,
Wed Feb 21 18:12:45 EST 2018
Scratchy sheets. You ok with that? This place is a has been wannabe. So sorry bout that. But I am paying big money for Mexico???? Really, and I am on nubby Sheets? Wow. Who can b leave that? And other sorts of two star things. It is never a about the staff. God, I hate places that bill themselves as a five and are really a three. Whatever.

High expectations that fell short
Mfbarry05, Austin, Texas
Mon Feb 19 05:06:54 EST 2018
We just returned from 7 nights in Cancun area, 2 of those at Zoëtry. Pros: 1. Transportation arranged with no pickup or drop off fees. 2. Spacious, nicely decorated rooms. Firm comfortable mattress 3. Room service, quick and excellent service. We enjoyed this service in the morning having breakfast on our patio. 4. Extra services included like champagne sunset cruise and Temezcal are nice additions to your overall experience. 5. Great water pressure in the shower, this isn’t always the case at other resorts in the area we have stayed in the past. 6. Hippos staff was great- Miguel and Alejandro took excellent care of us. Cons: 1. Spotty service. First lunch experience was terrible. No exaggeration, we waited at least 20 minutes for water. 2. Be aware the menus don’t describe everything in the dishes. If you eat everything, not a problem. But there may be things hidden within the dish or at the forefront that aren’t mentioned on the menu. They are sure to ask about food allergies, which is good, but I learned to tell wait staff when ordering “no this or that in my dish”, even if it wasn’t listed on the description. In general, food was okay, nothing extraordinary. 3. Chairs and umbrellas by the pool are scarce. It’s pretty sad when they told us they were 70% occupancy and still have to fight tooth and nail to get a chair/umbrella by the one pool. 4. You have to sign up for everything or you won’t be included in the activities. We learned this the hard way thinking we could just show up to the tequila tasting. Nope- no admittance for you. For the price and build up we have heard from many, we expected more consistent service. We also didn’t expect the lone pool area to be so cut throat to get a spot.

Zen Personified!
sistahsays, Beaufort, South Carolina
Fri Feb 16 08:11:19 EST 2018
I was in the hospitality and travel business for years and have traveled all over the world for both work and pleasure. My top requirements, regardless of the number of stars, are service and cleanliness. Zoetry Paraiso de La Bonita is over the top in both categories. I have never met a finer staff: charming, energized, and, as quick as possible, given the limitations in the tropic. I can't possible name the best. They were all superb. However, I will point out that the influence of Caesar and Manny and the manager of the fine restaurant set a tone of excellence for the entire staff. The rooms are gorgeous, large and lovely. Truly, we could have stayed on the terrace and read, only leaving to eat, and the trip would have been excellent! We did enjoy the beach, but preferred to stay nearer to our suite, Ankhar, so we did not have a choice of beach lounges. However, we did find a curtained lounge for two that was even better because it did provide some shade. We LOVED the spa pool, steam and sauna. Serene. The treatments are - from what we heard - excellent, but they are too pricey. We get great treatments at home for less than half their prices. The friend with whom I traveled is a chef, and we were both blown away by the quality of the food in all of the restaurants. The resort is spotless. I could go on and on, however, it boils down to the fact that it is one of the best places I have ever stayed. There is Ritz Carleton level service without any pretention or interference with complete relaxation and peace. No pressure. Whatever you want, just ask. I generally don't go to the same place twice for pleasure, except for Cal-a-Vie, where I go every year, but I will definitely return to Zoetry Paraiso de la Bonita, have already recommended it to all my friends and network, and will bring a bunch with me next year. Thank you so much. Service is a spiritual matter in my mind, and you have a cathedral going on!

3.5 star- Beautiful traditional Mexican Resort that lacks luxury service
travelman1973, Las Vegas
Tue Feb 13 09:48:45 EST 2018
So we came to Zoëtry with high hopes and high expectations given the price... and we have happy with a lot- but disappointed and perplexed by more.. first- let me start with some facts that I would have liked to know before I booked: - plunge Pools- they are not heated and about 2ft deep- not really functional - but nice to look at! - sunset cruise- this is included in your rate- does not sail daily! So ensure you plan in advance if you are staying here under 6 days!! Cruise is NOT sunset and lasts 50 minutes- amazing crew and service-(cheap champagne given) takes you down the coastline for 25 minutes and you can see other resorts then turns around and takes you back 430pm- 530pm - day trip to Isle Mujeres- this was included in rate and something I was really looking forward to- only runs Wednesday and Fridays 9a departure with 4pm return... we did not get to partake since we arrived on Friday and leave on Wednesday.... - sheets- very old and very very rough- I stayed at a motel 6 when I was in college- those sheets were as rough.... I believe these sheets were nice many years ago- but they are so old and therefore have gotten very rough... - check in time- our suite was ready at 1130am when we arrived- very nice! - transportation- round trip private transportation is included in room rate! This is awesome, - laundry- also included in your rate- takes about a day and a half to get back... nice service. - alcohol- wines are very limited- cabernet and merlot only for red wines at dinner- and only one of each available at dinner for free- must purchase a bottle of wine if you want different- can be pricey! Grey goose seems to be 2/3 vodka and 1/3 water in the bottles that they pour at bars- still good- just know it is watered down... We were upgraded to the a pool suite- which is the ground floor unit with private plunge pool- amazing views- beautiful suite- only issue are the rough sheets... bed is firm- we like that- however some may not.....Suites are large and have the hacienda feel- don’t expect Four Seasons or Ritz Carlton Luxury- that’s not what this place is about... Pool- the pool area is very nice- must get up early to get a lounger as people save them with books and bags by 9am... pool water is about 80- no warm jacuzzi. Cooler then we like but but bad.... Restaurants- La Canoe is theAAA. 4 Diamond restaurant- interesting- good enough food- menu doesn’t change- so after eating here twice- we were good on not going back.... service is very spotty and it is crazy and this will sound petty- but they have canned lighting - which is great so the restaurant can dim to give an elegant feel for dinner service- the issue is this restaurant keeps the 100watt bulbs on at full blast the entire time- there are about 75 lights- it was crazy bright inside, we had to ask them 3 times to dim the lights- they thought we were crazy for asking that- here lays the problem- the staff and management have never been trained to operate at a luxury hotel level.... you would never see a fine dining restaurant at a Rosewood, Ritz or Four Seasons have lighting like that... Service- I get that it is Mexico and we are supposed to have a relaxed vibe going on- but the service is truly lacking here- example- every time you ask for something- you get it when the server feels like bringing it to you...Your burger and fries arrive- you want katsup for your fries- takes 10 minutes to get- your fries are either eaten or cold by the time it gets there- and this happens at every meal! More coffee- let’s clear off all the dirty dishes at other tables first, talk to other customers then come back 7 minutes later to pour coffee- I would like bread to go with my salad- it’s brought between main course and dessert.... every meal.. every day- all servers.... this is how it goes here at Zoëtry.... and we tipped our servers- so it wasn’t due to not trying to get better service- again, every He was ice and friendly- just don’t understand that some things are time sensitive when requested.... Suites are beautiful and service is friendly- just be prepared to wait... or remind the servers to bring you what your asked....great property for under $500 a night- but when the price is closer to $1000 a night- the services needs to be kicked up a notch...

Very Peaceful and Relaxing Resort
John T, Santa Fe, New Mexico
Mon Feb 12 05:25:05 EST 2018
We knew that Zoetry bills itself to be a quiet and relaxing luxury resort, before we came, so that guests will have as few outside distractions as possible. This concept took us a few days to adjust to before we could start to enjoy it. If you are looking for more action than this, go to one of the other Amresorts/UVC resort lines like Secrets, Breathless, or Dreams. With that said, the degree of service here is top shelf all the way and very personal. By the time you leave, you will know the wonderful staff and they will know you. We have left many new friends and wish them all the best! The restaurants are very good with great food but do not have the variety of food which other Amresorts/UVC resorts have. For us, we would have preferred a more varied selection. They do offer their "Speciality Dinning" options beyond their all-inclusive dining but these dinners cost anywhere from $300 to $400 per couple per dinner extra. We are UVC members and used two of our VIP certificates to reserve a room. We hoped that we would receive at least a one or two level room upgrade upon check-in from our existing one bedroom double bed terrace reservation. No luck with that because they were full with no availability. Overall, if you are looking for a luxury resort that peace and relaxation is what you need, this definitely is the place and we would very highly recommend Zoetry. For us however, we will go to Secrets next time and wait to come back to Zoetry when we are a little more older.



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