Like another reviewer stated I did chose this hotel it was given with the vacation club package that was offered, with that being said the resort was OK not any activites going on and the music was always very low. The beach was so so, dark sand and water and rough waves. The food was OK also....upon reading "Michelle L" and "Eminter" long winded reviews they pretty much summed it up. ;) This hotel is for people who don't really want to do anything but be "quite and relax" and parents with small children who don't care about activites. My room was comfortable and clean and the staff was very friendly, and the guest we met were really very nice. But I would not come back to this hotel again.
My boyfriend and I stayed here after purchasing a Groupon trip to Costa Rica, so we didn't pick nor research this resort beforehand. I was excited at the possibility of staying somewhere all-inclusive, but man the food was disappointing. The buffet breakfast was the best of the meals. In all the mornings and nights we ate there, I never once saw food being replenished or prepared. Everything was always luke warm to cold by the time I got to it and getting a drink order was nearly impossible. They also expected you to come fully clothed and didn't allow bathing suits into a buffet restaurant, on a beach resort, four feet from a pool. That's a bit much.
The staff could have definitely been friendlier in the restaurant, but the staff everywhere else seemed really helpful and happy to be of service.
The rooms were nice - the beds were really comfortable and the rooms in the hotel had a nice private balcony. But, there was no wi-fi anywhere in the resort unless you paid, which is a bit ridiculous in 2016. Also, we had to have 6 sets of new room keys made on our first day because none of them worked in our door. After taking the long and hot walk down to reception, only to have multiple members of the not bilingual staff try and fail at getting our keys to work, did someone finally admit it may be a problem with our door.
The water in the shower never got hot. It was always cold to just barely warm. Granted, I knew about the water shortage in that area before traveling, so that might explain it, but when you are staying at a resort that claims to be as fancy as this, you expect a hot shower after being covered in sand all day.
The beach, Playa Hermosa, is nothing special. It's dirty, filled with a bunch of people who just try to sell you things minute after minute, despite your refusal. And I was nearly harassed into a snorkeling tour that consisted of some dude who had a cousin with a boat and took us into the middle of the ocean with only a few words of English to spare.
I had no problems with driving or anything like that - we got to come and go as we pleased and the hotel is really near the restaurant and bar. The jacuzzi (or so they called it) was colder than the pool and the pool was warm, not cold and refreshing like you would expect. The pools were also pretty dirty. I collected as many leaves in the pool as I did the ocean.
They provide free shuttle transport to the underwhelming beach (we drove to Tamarindo and had a great experience), but there is no bar there. We had a free kayaking/snorkeling lesson as part of our all-inclusive package, but the woman who was supposed to be attending the Activities Center was never there and too busy swimming in the pool to help us make arrangements. We did get a dinner voucher to eat in their a la carte restaurant for one night, but it was entirely booked by the time we went there. We drove to some other restaurants in the area, which I highly recommend instead.
Overall, it was nice. The rooms were clean and the beds were super comfortable. The resort had some beautiful beach views and we had an ocean view from our room, but it's crowded, the beach kinda sucks, it's filled with kids and drunk teenagers on spring break, and is definitely not worth the money to go out of your way to stay here for.
Iâ€™ll start with the only reason Iâ€™m giving this an additional star â€“ the bartenders. The bartenders were amazing! Easily the best service we experienced in Costa Rica. Theyâ€™ll become your best friends if you stay at this hotel, because staying here makes you want to drink A LOT.
We checked into our room and the very first thing we noticed was that the air conditioning was less than sub-par. We thought it was turned offâ€¦but no, the fan was turned on high. We set it on the coldest temperature and went down to get a bite to eat in hopes that the room would cool off while we were gone, but no such luck. We got back and immediately called the front desk asking to get it fixed and in the meantime can we at least have a fan to move air around with. They did provide that, so that was a very slight improvement.
As other people have saidâ€¦they shut off the water with NO warning. The water was shut off in our room for 9+ hours one day and we tried to get an answer and the front desk just ignored us. Our neighbor called asking about it and they hung up on him! One lady literally brought her shampoo to the pool because her water was off for two days! It was insane. After enough complaining, they brought everyone the 5 gallon jugs of water so you could fill up the back of the toilet tank so you could FLUSH THE FREAKING TOILET!! It was the most disgusting two days. All the public bathrooms by the bars and pools were FILLED with bodily fluids/solids. We were legitimately having a conversation on if we were willing to pay $500-600/night to go nearby to the Four Seasonsâ€¦because you know they would never turn off the water or lack on A/C! This water â€śoutageâ€ť happened on our second day there, so you could only imagine how unhappy we were with this place already.
Beds and pillows are just shy of â€śrock hard.â€ť You have to pay for wifi and then you can only use it in the second floor â€ślobbyâ€ť of the hotel. I believe it started at $25 for two days and increased from there. We opted not to pay for it and the first night we were at the bar a guy said you could pick up a signal at that bar. It was spotty but it was enough to send a text/email so unless you plan on being on your phone non-stop, I wouldnâ€™t recommend paying for it.
The pools at the hotelâ€¦there are two. One has a swim up bar and is the â€śactivityâ€ť poolâ€¦water aerobics daily, karaoke, etc. This pool is literally falling apart. There are pool tiles missing everywhere throughout the pool and you can walk around and uproot them just by stepping on them. The bar at this pool smells like someone threw up on it and no one bothered to clean it up. Itâ€™s quite disgusting. The other pool is by the buffet restaurant and we never got in itâ€¦looked really murky and we referred to it as the â€śmake outâ€ť pool.
Food â€“ the food wasnâ€™t bad but it wasnâ€™t great either. There is a buffet for breakfast, lunch, and dinner with very set hours. They had an omelet station a couple mornings. Watch out for the pesky blue birds! They will fly right in and help themselves to your plate if youâ€™re not paying attention. Then they have a snack bar from 11 â€“ 4 at the swim up bar pool that always had pizza, nacho fixings, and usually burgers with fixings. And then they have an a la carte restaurant that, if you do the all-inclusive plan, you get a free meal. I had salmon and it wasnâ€™t bad, a little overcooked. My husband had mahi mahi and he was not a fan. Overall, food is tolerable.
That being said, La Casita Del Marisco down on Playa Hermosa is AMAZING!!! Definitely worth the price and the servers are incredible. We had fried snapper and a seafood sampler platter and it was easily the best meal we had. Highly recommend making a trip down to the beach for it!
There are shuttles that run every so oftenâ€¦sometimes you wait a while, sometimes not at allâ€¦so plan accordingly. Theyâ€™ll take you from the hotel, to the beach, to the check in desk, and around to the villas. Going all the way to the top of the hill does provide a pretty good view. If youâ€™re scared of heights, donâ€™t ride the shuttle to the topâ€¦the ride down is questionable AKA youâ€™re on the side of a steep hill with only a little barbered wire fence to stop you from plummeting down. This â€śresortâ€ť is built on the side of a hill, so be prepared for some serious uphill treks if you plan to walk.
I DO NOT recommend using the concierge desk at the hotel for excursionsâ€¦theyâ€™ll screw you left and right on prices. They employ the common sales tactic of making you feel like youâ€™re getting a deal by doing the â€śnormally this is $90, Iâ€™ll give it to you for $75â€ť type thing. Our experience and everyone we talked to said you can get a better deal if you walk down to the beach and talk to the pesky guys. Obviously be prepared to barter a little bit, but they generally cave unless youâ€™re just being completely unreasonable. People were getting snorkeling trips for $25 when the hotel concierge was offering them for $65+. Do you research before you book excursions!
Honestly, this was my first time to Costa Rica and this hotel put such a bad taste in my mouth that I never even want to return to the country. I would NEVER recommend staying here or wasting your time/money. There was a rumor floating around that they are planning to tear down and remodel the place in a couple of years because the whole place is falling apart. One guy we met leaned on the railing of the second floor and it started to crumble onto the walkway below! Ugh, just donâ€™t bother.
We got here on the 26th of April and was excited mainly because it was our first trip to Costa Rica. Well that was short lived. Upon arrival to our room the safe was broken and had to call maintenance. We were about to leave to go to the beach and they said that that was fine and for us to call upon our return. When we got back to our room our safe was fixed but at a price...our medication. All of our medication was missing! They refused to admit it was their staff that had taken it, so be sure to lock up everything of importance. Additionally our first night we did not have running water. This was very troublesome considering the black sand beaches here stick to you and your clothing so when you go to lay down for the night, you are having to deal with this black sand all in your bed. Another thing that got very irritating was everytime you go to the beach, people bombard you with sales presentations and trying to sell merchandise to you, even if you tell them no. Additionally, the shuttle only comes every 30 minutes, or so they say. One time we wanted almost an hour, be warned if you're in a hurry.
The "All inclusive" gets a but repetitive after a few days too. They serve the same thing everyday only changing up for dinner but still has similar variety.
Wasn't expecting US standards but would have liked it to be more consistent. Never did they mention a water shortage or a chance of no water for showers. Also food could have been of better quality and even though they include alcoholic drinks, they don't use brand name and it's of limited variety as well. We chose to eat elsewhere and get our drinks from Lizard Lounge in Coco Beach.
Roberto's, which is near by is a pretty good restaurant and it's within walking distance but I recommend getting a rental car because there will be other things you'll want to go see. Plus driving is pretty relaxed but make a copy of your passport and leave your real one in the room because if you get stopped they will require both license and passport.
Not 100% on if I will return to this location. I have heard of better and cheaper places close by that I may consider in the future.
The hotel it is in a very nice location, near the beach and has everything you need for a great vacation. Now, the staff is great! One kid traveling with me had problems eating and the chef helped us in everything. They prepared different plates and made them with enthusiasm just to help us in a complicated situation. The complete staff was very patience with our complicated group and helped us to have a great experience.
And again, food was wonderful.
The only thing I hope they will change for my next trip there next year it is about the coke, because they only have Pepsi. Please change Pepsi and bring Coke and we will have paradise.