Cancun

The Westin Resort & Spa Cancun


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The Westin Resort & Spa Cancun is a family-friendly retreat at a quiet end of the Hotel Zone. Enjoy the serenity of private white-sand beaches and breathtaking views of the Caribbean Sea and Nichupte Lagoon, plus easy access to the excitement of Cancun. The resort offers one mile of Caribbean beach to explore, as well as a lagoon close to the Nizuc Reef (it is the only hotel in Cancun with a private lagoon beach). With a beach on either side, guests can enjoy the warm sunshine from sunrise to sunset. Lounge endlessly on private beaches and in four outdoor pools. Pamper yourself at the luxurious Heavenly Spa. Pick up the pace with water sports, tennis, golf, the top-notch WestinWORKOUT® Gym, and fascinating local tours and day trips.

Find the perfect balance between relaxation and invigorating activity. The tranquil setting is removed from the area's bustle, yet close enough to enjoy it whenever the mood strikes. Venture beyond the resort for championship golf, ancient Mayan treasures, and unbelievable natural wonders. Cancun's world-renowned dining, shopping, and nightlife are just around the corner.

All dining establishments have the benefit of a stunning view of the turquoise waters of the Caribbean. The restaurants and bars offer fresh, flavorful food and drinks that showcase the best local products, from exotic tropical fruits to delicious seafood to the finest Mexican tequilas. Creative chefs tantalize guests with dishes inspired by traditional Mexican cuisine and a host of international influences, while bar and lounge menus feature original cocktails and old favorites. You'll find the same high quality on the 24-hour room service menu, plus warm and friendly service wherever you choose to eat or drink.

Each of the 379 bright-and-airy guest rooms feature contemporary decor, the signature Heavenly Bed®, and stunning Caribbean Sea or lagoon views.

Find more information about Starwood Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Address: BLVD. KUKULCAN KM 20 L 70 Y 71
CANCUN
QR

MX
Local Phone: 011-52-998-84...
Toll Free Phone: 1-800-524-5405
Fax: 52-998-848-7400
Website Address: www.starwoodhotels.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($5.50 per day)
Shopping Mall Nearby (5 miles)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There are thee outdoor pools (including a children's pool) and four outdoor jacuzzis.There is a scuba demonstration in one of the pools.
Golf: NEARBY
Hilton Golf Club
The Hilton Cancun offers a Par 72, 18 hole golf course constructed by Aoki Corp with a total of 6,767 yards. Facilities include: Driving Range, challenging sand traps, transportation service from the Lobby, and a Golf shop with name brand equipment.
Holes: 18
Green Fees: $86 - $106 (approx.)
Cart Fee: Included
Club Rental Fees: $25.00 (APPROX.)
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: $16/night;free/day
Pro Onsite
Other Sports Available
Jogging Trail: Additional Charge
Health Club / Spa
Jacuzzi: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Each of the 379 bright and airy guest rooms feature inviting contemporary decor, the signature Heavenly Bed® and stunning Caribbean Sea or lagoon views. For an upgrade, consider our Royal Beach Club, with its exclusive services and private pool. Privated lagoon beach, temazcal,Steps away from the second largest coral reef in the world Palancar Reef,Features all Westin 's innovations: Heavenly Bed, Heavenly bath, Westin Workout, Heavenly Spa. Beach: The resort enjoys one mile of Caribbean beachfront, as well as a lagoon beach close to the Nizuc Reef (it is the only hotel in Cancun with a private lagoon beach). With a beach on either side, guests can enjoy the warm sunshine from sunrise to set Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 379
Year Opened: 1991 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Hotel does not accept Spring Breakers; no one under 18 unless with parents; Those who are 18-25 haveto sign a waiver & 1 person in the room has to have a CC in their own name for incidentals. The Westin is a non-smoking resort.
ROOM TYPES
TWO BEDROOM VILLA
Bedroom 1: King, Bedroom 2: King, Sofa bed, Bathrooms: 2, Lagoon view, Balcony.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STUDIO VILLA
532 square feet, Caribbean or Lagoon view , Designed in a triangle shape without a a division between the sleeping and living room, Plasma TV , Alarm radio, Coffeemaker ,Minibar,Iron/ironing board,Bathrobes, Wi-fi internet ($)
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW INCLUSIVE
455 square feet. All with panoramic views of the pool & the turquoise Caribbean Sea. Contemporary design with Mexican-style accents.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE LAGOON VIEW INCLUSIVE
455 square feet. All with panoramic views of the sparkling Nichupte Lagoon or Garden Views. Contemporary design with Mexican-style accents
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
BALCONY OCEAN VIEW ROOM
455 square feet. All with panoramic views of the pool & the turquoise Caribbean Sea. Contemporary design with Mexican-style accents.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE OCEAN VIEW EP
455 square feet. All with panoramic views of the pool & the turquoise Caribbean Sea. Contemporary design with Mexican-style accents.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE LAGOON VIEW EP
455 square feet. All with panoramic views of the sparkling Nichupte Lagoon or GardenViews. Contemporary design with Mexican-style accents
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CLUB ROOM LAGOON VIEW EP
455 Sq ft, Lagoon view, Private balcony, Continental breakfast, canapés and cocktails at the Royal Beach Club Lounge, Heavenly Beds,Satellite TV, Coffeemaker, Minibar, Bathrobes, Hairdryer, In-room safe, A/C, Wireless high speed internet
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CLUB ROOM OCEAN VIEW EP
455 Sq ft, Oceanview, Private balcony, Continental breakfast, canapés and cocktails at the Royal Beach Club Lounge, Heavenly Beds, Satellite TV, Coffeemaker, Minibar, Bathrobes, Hairdryer, In-room safe, A/C, Wireless high speed internet ($)
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Rollaways are not available
Non-smoking resort
DINING
The Westin Resort & Spa Cancun features 2 meal plan options:
-LIMITED-All- All meals and snacks, all beverages including wine by the glass from 11a-11p (extra charge for lobster, minibar, room service)
No Meals
There are 6 Restaurants at The Westin Resort & Spa Cancun:
El Palmar - Beautifully redesigned, with a new layout and contemporary look, the restaurant will continue to delight guests with daily breakfast, lunch and dinner. The renovation includes new furniture, new decor and a new breakfast buffet area.
Sea & Stones Restaurant - Highlighting a cared selection of imaginative dishes, slowly cooked over hot stones. A culinary experience under a roof palapa overlooking the Caribbean ocean.
The Place - Our new air-conditioned lobby bar has also been redesigned. Featuring new furniture, TV screens and a terrace overlooking the Caribbean, it will continue to be the perfect meeting place where you can enjoy your favorite cocktail.
Sunset Bar & Grill - Featuring teak furniture, new food and beverage concepts for outdoor dining in a casual atmosphere.
Breeze - Take pleasure in reviving your pool experience with a refreshing drink or cocktail at the new swim up bar.
Arrecifes - With a new layout and new furniture our mexican fine dining take you to a gastronomical journey from the northern to the southern border of Mexico.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, water aerobics, bingo, etc.
Nightly Activities & Entertainment:
Live nightly entertainment.
CHILDREN'S PROGRAMS
The Westin Kids Club offers planned activities that introduce children to the best cultural and ecological characteristics of the hotel's location.
Applicable Ages: 5-12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: $12.00 per hour
Advance Notice for Babysitting: 24 hours

TripAdvisor Web Reviews
Based on 3785reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Didn't Get the Room We Reserved
MARC M.
Jun 07 2017
We booked a King Deluxe Ocean View Balcony. We got 2 Queen beds instead. The staff explained ..."Oh yeah, when you book with Apple, there are no guaranties." The hotel is a tired old property. Thankfully they are currently renovating. The renovation will continue through December 2017. The food is ok, but VERY overpriced, twice what we would pay in the USA for comparable quality. Drinks too. The staff was super friendly. The beach is gorgeous! We will go back to the Omni Cancun next time, and we won't book with Apple since rooms are not guaranteed.
Customer Rating: 

Super clean, relaxing, comfortable environment with friendly staff who speak English.
DAWN V.
Apr 01 2017
The Westin Hotel & Spa was fantastic. The grounds were sparkling clean, the staff all spoke English and seemed to be very happy from the cleaning staff to the restaurant servers. Very friendly always saying hello or good morning. We loved the atmosphere and the beach was absolutely stunning! It was rare that we couldn't find chairs to layout on and while the hotel was fully booked it didn't seem over crowded. The rooms were well appointed and clean and honestly even more than that, the bed and pillows were super comfortable! We definitely recommend this hotel especially if you don't want a party environment. We went during spring break but had no issues whatsoever. There were no roudy guests or issues whatsoever.
Customer Rating: 

Great Value
JULIAN C.
Jan 25 2017
Very nice hotel. I felt that the price we paid was commensurate with the hotel we were getting. Overall great value for our dollar. Extremely friendly staff and always remembered your name and where you were visiting from. They made me feel like we were staying in a five-star resort. Hotel itself was obviously older but was obviously being maintained to its maximum. You could tell they were spending money on making the hotel count where it needed it.
Customer Rating: 

Failure to a comparator!&
SANFORD L.
Apr 18 2014
Can t cash a small Che ck, won t change a dollar into a peso. Tried to over charge Me for our prepaid room, no adequate lighting in the room, few towels, very long walk up ramp to get to front of hotel, no handicap assesibity! Never go back there!
Customer Rating: 

Perfect destination for a quiet, intimate vaction - perfect beach and service!
JULIE J.
Sep 08 2012
When goingto theWestin Spa & Resort Cancun, always selectto stay in the Royal Beach Club. You will enjoy a lovely breakfast (included) which had a respectable variety of hot selections, fresh smoothies, and a beach view. Terrific service. Likewise, you'll enjoy a private 3-hour happy hour nightly. Another perk of the Beach Club? Your giant balcony with lounge chairs - and all ocean views. These are not perks that the guests in the main building enjoy. The pools at the beach club and the main hotelwere pristine, modern, and afforded us MORE ocean views. The beacheswere clean, andwe waded out into the ocean on clean sand and in crystal clear water. More like swimming in a pool than in an ocean. This beach is probably among the best in Cancun. Note: Do not cometo this resort if you want an all-inclusive with lots of food choices. Do not come if you wantpre-planned activities, nightly entertainment, and a party atmosphere. This is a quiet, sophisticated resort. Our room had beautiful, modern furnishings and a comfy bed with crisp, white linens and duvets. Our view was fabulous, and the beach-side service was perfect. Thank you,Westin!
Customer Rating: 

Cancun
KAY C.
Jun 01 2012
Westin was a very nice resort but my Apple representative never showed up to explained any services.
Customer Rating: 

TERRIBLE
BRADLEY S.
Apr 09 2012
The Westin Resort & Spa Cancun I have attached above the apple rating for the Westin Resort & Spa where we stayed for the 1 night. I have also attached what apple defines as a golden apple. I have stayed at several Cancun properties and just cannot believe that this Westin is considered a 5 golden apple. On Saturday afternoon at 3pm I went down to meet with the apple rep as that was the time slot that was given to me. Prior to that I called the Apple customer service number in America. I explained the situation stating we were very disappointed in this property and wanted to be relocated immediately. She said that the best way to go about moving is to touch base with the local Apple rep. In speaking with the local Apple Rep Gustavo, I again explained our disappoint with this property and told him that in no way was this a 5 golden apple. He told me that he would call me in an hour with hotel options. Well, about an hour and half past and we had no return call. I then called the local customer service number and they connected me to Gustavo. Apparently he had tried to call us but the PHONE in the room did not work………. He then gave me pricing that we would have to pay to be moved to the Riu hotel. We said no problem and that we would like to move first thing in the morning. He said that he would have to confirm with the RIu in the morning and that we should meet him in the lobby at 8am. We were in the Westin lobby at 8am but there was no Gustavo. Again I called the local Apple customer service number and they put me in touch with him. He then told me that all of the Riu hotels in Cancun and Playa del Carmen were sold out….. We booked a standard ocean view room, based on the room description on the apple website it shows that balcony or terrace is included. When we reached our room we had neither, the bellman said that if we wanted a balcony we would have to pay for an upgrade. The information they are listing below is misleading and false. Before we checked out the next morning I made them adjust the up-charge for the balcony room.
Customer Rating: 

Cozy
MICHAEL M.
Apr 08 2012
Great cozy beds and amazing staff. I had a small accident and asked the concierge if he could get antiseptic so I could clean my injury. I felt like it was asking a lot do I backed out and Went back to the pool. Within 5 minutes there was a staff member at my beck. If you're looking to get away and have the comfort of home on the beach. Without all the hype and price of high end resorts. Choose the Westin. 5*
Customer Rating: 

the room made it
ALEXANDRA W.
Mar 03 2012
the ocean was steps from my door the room made it
Customer Rating: 

NANCY J.
Feb 22 2012
We loved the close proximity of the ocean to the hotel and we loved the pools on the lagoon side and on the ocean side. The ocean side had a warm bubbly pool with seats all around which is not deep and our little grandchildren loved it. When the sun was obscured by the building we all went over to the lagoon side and stayed outside enjoying the beauty of the fading day in the 3 pools.
Customer Rating: 

stay at the westin
PHYLLIS R.
Feb 19 2012
Very nice and clean room. Service was good. The view from my room was quit pretty. Food was good.
Customer Rating: 

TripAdvisor Traveller Reviews
Great holiday stay at the Westin
juddmd, Olathe, Kansas
Fri Apr 26 19:50:04 EDT 2019
Recently stayed in an ocean view room over the Easter holiday. Clean rooms, great beach, and wonderful staff. Matthew was an especially helpful concierge. This hotel is on the quieter end of the hotel zone. There is a nice walking/jogging trail along the front and only a 15-20 bus ride (approx. $1) to all the shopping and restaurants further up the strip. Good for couples or families.

Great Resort!
Brooklynite88, New York City, New York
Fri Apr 26 12:37:25 EDT 2019
I can't stop raving about how excellent my stay was at the Westin Resort & Spa. The efforts of the staff to ensure my partner and I had a great stay was amazing! Besides that, fun activities for guests, great restaurant on site, phenomenal ocean views made the stay worth it.

Does not seem to be a Westin Hotel.
FahadOnRoad, Seattle, Washington
Tue Apr 23 07:51:30 EDT 2019
Listing 3 basic problems with property before I go into detail of why I am giving 1 start. 1. Parking Parking does not have any elevator so every time you park, you have to climb up the stairs. This could be like 2-4 levels or more. 2. Internet. Free internet keeps disconnecting which is super annoying. 3. Property is old. Lobby looks pretty but hotel rooms are old. Room gave me a feeling of a motel. Reason for 1 start. Everything was going ok until someone at concierge offered me a discount if I attend a presentation. I took the offer and next morning I showed up. Presentation was suppose to last for 90 mins but it took more than 180 min. First person was a super nice guy. He explained us benefits of Westin membership but then later 2 other person came to discuss pricing of membership. I was really disappointed from them. When I denied their offer. They gave racist remarks about me and my wife. They (last 2 guys) said we knew it from the start that you wont buy it because you are from India and most Indian Pakistani people are penny pincher. I explained them that I want to do more research on this but on that he teased me that I am lying and I will not buy it. I was so disappointed. I have decided not to book any Westin resort for the rest of my life

Average hotel, do not expect the luxury of the Westin family
tessleal, Monterrey, Mexico
Sun Apr 21 07:56:42 EDT 2019
We stayed at the Westin this week due to the holidays in Mexico. We were surprised there were no meal plans available (like all inclusive) and that food is extremely overpriced and simply not worth the cost. Although the staff is super nice and we had no complaints about that, do not expect the usual luxury that comes from a Westin hotel, even though my husband is the highest rank in what now is called Bonvoy. We had an ocean view room which was just that, a window with no balcony (window was not clean so the ocean looked blurry). Water bottles were $110 pesos when their actual cost is $16 pesos, I understand hotels tend to increase prices but this was just way over the top. Beach was clean and calm, not full of people which was nice.

On the beach
Susruta_13, Stamford, Connecticut
Sun Apr 21 04:41:12 EDT 2019
We stayed at this property for a week and really enjoyed it. We went to Tulum as well Chitchen itza on this trip. The concierge service at the hotel was very helpful in finding us right restaurants and places nearby. There is convenience store nearby walking distance which stacks milk etc. Its like a 7-eleven. We found the bus which runs literally from the hotel to be cheap (12 pesos) and easiest way to go to restaurants. Taco tequilla in the La Isla mall was our favorite. Another convenience walking distance from the hotel had good tacos. The hotel is literally on the beach and has really nice pools. We eat a lot at the hotel for breakfast and liked it a lot. The rooms were clean and place is quiet. My kids were entertained throughout.



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