Hawaii-Maui

The Westin Maui Resort & Spa


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2018 Exceptional Values
Extra Value: Free night and daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting and a magnificent 87,000-square-foot aquatic playground featuring five pools, tropical gardens, waterfalls, and exotic wildlife, this Maui hotel appeals to honeymooners and families alike.

This oceanfront resort blends an endless array of activities and amenities with the gracious aloha spirit. Offering spectacular views of Lanai and Molokai, The Westin Maui Resort & Spa is just minutes from Maui's many attractions, yet remains a world unto itself, where exclusive services, first-rate restaurants, cultured entertainment, and thrilling diversions satisfy every interest. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, you'll be miles away from your life on the mainland. Feeling restless? Hit the links for a round of golf, or head to the beach for adventurous watersports.

From serene mountain-view rooms to luxurious oceanfront suites, each of The Westin Maui Resort & Spa's well-designed accommodations feature contemporary decor and supremely comfortable furnishings. Delight in the trademark Heavenly Bed and Heavenly Baths, which feature extra-fluffy towels and brand-name amenities. To inspire you to be at your best, the entire resort - all rooms, suites, and public spaces - are smoke-free.

Drawing from Maui's abundant natural bounty and multi-cultural heritage, The Westin Maui Resort & Spa's restaurants offer a variety of distinctive menus featuring the freshest local ingredients. From traditional island favorites to gourmet delights, you'll enjoy a diverse range of flavors served in dramatic venues - including oceanfront settings perfect for catching a brilliant Maui sunset.

The 15,000-square-foot Heavenly Spa will take you on a heavenly Hawaiian experience with its breathtaking ocean view. You will be welcomed with a variety of personalized treatments and services. The spa has 16 treatment rooms, including two couples massage suites, each with a whirlpool and candlelit ambiance. There is also an outdoor massage cabana, full-service salon, yoga studio, and a relaxation lounge where guests are pampered with healthy cuisine while enjoying the ocean view.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in the Make a Green Choice program, which allows guests to defer daily housekeeping services, enabling the resort to conserve water and energy. This hotel also participates in both in-room and behind the scenes recycling, and all guestrooms include ECO hand bags, high-efficiency lighting, and water conserving fixtures. Additionally, this resort uses eco-friendly to-go ware made from corn and recycles over 40,000 newspapers per year, saving 114 trees and 17 cubic yards of landfill. As a member of Kanu Hawaii, an organization committed to protect and promote island living, and the Maui Electric Company Energy Efficiency Hall of Fame, this hotel also donates a portion of the proceeds from select spa treatments to The Nature Conservancy to support watershed protection on Maui.

Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.
HOTEL LOCATION
Situated on pristine, coral-free Kaanapali Beach and sheltered by the West Maui mountains, The Westin Maui is stretched along 5 acres of oceanfront.
Address: 2365 KAANAPALI PARKWAY
LAHAINA-MAUI
HI

US
Local Phone: 808-667-2525
Toll Free Phone: 866-500-8313
Fax: 808-661-5831
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(valet ($))
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 5     
87,000 square-foot pool area featuring five swimming pools, two water slides, a swim-through grotto with twin waterfalls and a hidden whirlpool, Among the pool area you notice exotic wildlife and a $2.5 millon art collection.
Golf: NEARBY
Ka'anapali North and Ka'anapali South
The North Course was designed by Robert Trent Jones, Sr, and is a Par 37-34-71 with a Yardage of 6,136. The South Course was designed by Arthur Jack Snyder and is a Par 36-35-71 with a Yardage of 6,067.
Holes: 36
Green Fees: $ varies
Cart Fee: $ varies
Club Rental Fees: $ VARIES
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Nestled between the shimmering Pacific Ocean and lush West Maui Mountains, The Westin Maui offers luxurious accommodations with magnificent views. Rooms and suites are richly appointed and feature a host of modern comforts and amenities. The Westin Maui boasts a magnificent 85,000-sq.-ft. aquatic playground with five swimming pools and a thrilling, 128-foot water slide. Beach: The Westin Maui is set on Kaanapali Beach, one of the world`s most romantic stretches of sand, Voted the #1 beach in America. Check-in: 4:00PM
Check-out: 11:00AM
Total Rooms: 758
Year Opened: 1973 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express, JCB
HOTEL RESTRICTIONS
Daily resort fee of $31.25, per room, per day. Billed to guest and collected at hotel.
ROOM TYPES
DLX OCEAN VIEW
Offers views overlooking Ka'anapali Beach facing north as well as the gardens. Heavenly beds, flat screen TV, private balcony and more are standard amenities. Can sleep up to 5 guests (when rollaway is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GARDEN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of the GARDEN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Ono Bar & Grill.
Other Amenities -
MOUNTAIN VIEW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a MOUNTAIN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
GARDEN VIEW - 100% PENALTY
100% PENALTY - - All the amenities of a GARDEN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
PREMIER SUITE - ESCAPE
SPECIAL W/BREAKFAST - All the amenites of a PREMIUM DLX OCEAN VIEW with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
PREMIUM DLX OCEAN VW
Views overlooking the pool areas and the south end of Ka'anpali Beach and neighboring island of Lana'i. Sleeps up to 5 guests (when rollaway bed is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
MOUNTAIN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of MOUNTAIN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
STD OCEAN VIEW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a STD OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
EXECUTIVE SUITE - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the amenities of the EXECUTIVE SUITE, but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
DLX OCEAN VIEW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a DLX OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
LUXURY OCEANFRONT
450 sf ft room directly facing the blue Pacific. These rooms are located on the mid to upper floors of the Beach Tower. Can sleep up to 5 guests (when rollaway bed is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEAN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of STD OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
PREMIUM DLX OCN VW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a PREMIUM DLX OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
DLX OCEAN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of DLX OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
PREMIER SUITE
845 sq. ft. One bedroom, 1 bath, king bed, sleep-sofa, seperate living area, lanai. Ocean views, Bose radio and cd player, high-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
EXECUTIVE SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of an EXECUTIVE SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
PREMIUM DLX OCEAN - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of PREMIUM DELUXE OCEAN room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
SUPERIOR OCEAN VIEW SPECIAL-BP
SPECIAL W/BREAKFAST - All the amenites of a SUPERIOR OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
MOUNTAIN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of MOUNTAIN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Ono Bar & Grill.
Other Amenities -
MOUNTAIN VIEW - 100% PENALTY
100% PENALTY - - All the amenities of a MOUNTAIN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
LUXURY SUITE - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the amenities of the LUXURY SUITE, but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY OCEANFRONT EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a LUXURY OCEANFRONT room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
LUXURY SUITE
1320 sf. One bedroom, 1 1/2 bath, oceanfront suite with views of the ocean and pool areas. Marble bath with sunken bathtub, whirlpool & seperate shower. Sleeper sofa, seperate living area with wet bar, hi-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of STD OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Ono Bar & Grill.
Other Amenities -
STD OCEAN VIEW - 100% PENALTY
100% PENALTY - - All the amenities of a STD OCEAN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
LUXURY OCEANFRONT - ESCAPE
ENDLESS ESCAPE - All the amenities of the LUXURY OCEANFRONT room but offered at substantial discount. Rate is for room only. NOT combinable with any other promotions.
Other Amenities -
DLX OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of DLX OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Ono Bar & Grill.
Other Amenities -
DLX OCEAN VIEW - 100% PENALTY
100% PENALTY - - All the amenities of a DLX OCEAN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
PREMIUM DLX OCEAN SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of PREMIUM DELUXE OCEAN room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Ono Bar & Grill.
Other Amenities -
SUPERIOR OCEAN VW
Slightly larger room (approximately 400 sf) in the Beach Tower offering views overlooking Ka anapali Beach as well as the gardens from the private lanai. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PREMIUM DLX OCEAN 100% PENALTY
100% PENALTY - - All the amenities of a PREMIUM DLX OCEAN room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
MOUNTAIN VIEW - SPECIAL W/BFST
SPECIAL W/BREAKFAST - All the amenites of a MOUNTAIN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
GARDEN VIEW
Located in the lower floors of the Ocean Tower offering views of the lush gardens and landscape. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PRESIDENTIAL SUITE
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
SUPERIOR OCEAN VW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a SUPERIOR OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
STD OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a STD OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
GARDEN VIEW - SPECIAL W/BFST
SPECIAL W/BREAKFAST - All the amenites of a GARDEN VIEW room with the added added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
DLX OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a SUPERIOR OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
SUPERIOR OCEAN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of SUPERIOR OCEAN VIEW but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
GARDEN VIEW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a GARDEN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
PREMIUM DLX OCEAN - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a PREMIUM DLX OCEAN VIEW with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
PREMIER SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a PREMIER SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
EXECUTIVE SUITE
700 sq ft. One bedroom, one bath suite. Panoramic views of the ocean and pool area. King bed, sleeper-sofa, separate living area, marble tiled bathroom, balcony. Bose radio and cd player, high-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GARDEN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of GARDEN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a LUXURY SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
MOUNTAIN VIEW
Offers views of the mountains as well as the gardens and landscaped areas, located on the 4th - 11th floors of the Ocean Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
SUPERIOR OCEAN VW SUN-SAV
SUNSATIONAL SAVINGS -- all the amenties of the SUPERIOR OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily buffet breakfast for two.
Other Amenities -
SUPERIOR OCEAN VW 100% PENALTY
100% PENALTY - - All the amenities of a SUPERIOR OCEAN VW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
STD OCEAN VIEW
Offers views of the mountains as well as the gardens and landscaped areas, located on the 4th - 11th floors of the Ocean Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe

OTHER INFO
Roll aways available (fee)
ADA compliant rooms available.
DINING
There are 3 Restaurants at The Westin Maui Resort & Spa:
The Colonnade Caf - The Colonnade Caf offers continental breakfast foods including fresh fruit, cinammon rolls, danish pastries, bagels, muffins, fruit juice and smoothies, featuring Starbucks coffee, espresso, cappuccino and lattes.
Tropica - Magnificent sunset views and oceanfront. Just off the beachwalk, guests dine amidst flickering tiki torches, soft tumbling waterfalls, spectacular sunsets and views,a great spot to enjoy breakfast and dinner. Dinner 5:30pm to 9:30 pm.
OnO Surf Bar & Grill - OnO Surf Bar & Grill serves breakfast, lunch and dinner in a casual terracesetting, all day dining features island specialities, family favorites and health-conscious selections. Breakfast 6:30-11 am, Lunch 11 am-5 pm, Dinner 5 pm - 10 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Snorkeling, scuba diving, five sparkling swimming pools and grottos with spectacular waterfalls, championship golf and tennis.
Nightly Activities & Entertainment:
Hula dancing, Live local entertainment.
CHILDREN'S PROGRAMS
The Westin Kids Club offers supervised activities with special amenities and servicesfor children.
Applicable Ages: 5-12 years old.
Program Fees: $70.full day

Children's Facilities
Game Room
Babysitting Fee: contact concierge
Advance Notice for Babysitting: 24 Hours
$60. Additional sibling, $45. per child for half day. No inhouse babysitter, thereis a child care referral service, The Nanny Connection.

TripAdvisor Web Reviews
Based on 5519reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Westin Maui Resort andSpa
LINDA C.
Jun 20 2017
The Hotel was very inviting when we checked in late about 10:30 at night. The desk clerk was very cheerful and very on top of things. The hotel was beautiful and the outer surroundings. All the pool area's and restaurants were top notch! All employee's from waiters room maids were very helpful and friendly. We had a very good experience.
Customer Rating: 

TEST
Gingersnap
JAMES A.
May 05 2017
We were given a room that overlooked the garbage dumpster, not a garden view. Complained to the check in desk and they upgraded our room to a better garden/water view at no additional cost. Was annoyed that to get 2 lounge chairs and an umbrella the cost was $50 a day! The hotel did not have a fine dining restaurant. The restaurants were more of a fast food menu. The breakfast buffet was very very good. The shuttle service to town and the other hotels was very convenient.
Customer Rating: 

TEST
Maui
TIMOTHY K.
Nov 20 2014
We have stayed at the Westin Maui for the last 3 times we have vacationed in Maui. It is by far the nicest Hotel in Maui.
Customer Rating: 

TEST
Everything we wanted/hoped for and MORE!
JUSTIN L.
Oct 08 2014
The Westin Maui Resort and Spa will make you feel like royalty! From the bed being soft as a cloud to the views from the room and the pools, it was all wonderful! You can opt out of room service for a $5 voucher for each day to be used at either the pool bar or one of the Relish restaurants which was awesome in helping stay green! The entire resort smells like white tea aloe which is apparently their signature scent but even that small detail helps you to relax the minute you come in. The luau at the resort was FANTASTIC and so much fun! The food was wonderful! If I had any complaint at all would be that we could hear our neighbors so the walls seemed a little bit thin.. Otherwise I would not hesitate to recommend The Westin to anyone! And it is also right beside Whalers Village which is full of shops and restaurants!
Customer Rating: 

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Do Not Stay Here
PETER G.
May 21 2014
Some of the staff are rude. I would not stay at this property again. We were charged $17.28 plus tax per night for valet parking, that no one informed us of when we checked in.
Customer Rating: 

TEST
Paradise
KELLY C.
Feb 13 2014
Our stay was blissful. The only complaint we would have would be the parking, it was at a minimum.
Customer Rating: 

TEST
Inconsistent rooms!
DIANE F.
Jan 04 2012
We changed rooms after one night because the original room assignment was beyond disappointing: the sliding closet door was completely off the track and resting on the floor and obviously immoveable (my husband manhandled it back into place); the refrigerator was actually sitting on the floor inside this closet which made it not only inconvenient impossible to open without tipping the unit; tipping the refrigerator was problematic as the coffeemaker rested atop it at a painfully low level; the room arrangement was so awkward that from one side of the bed it was nearly impossible to view the tv; the in-room safe had been left locked by the previous occupants so was unusable by us; the ocean view we paid for consisted primarily of the air conditioners on the roof below and the landscapers' maintenance shed. Westin should be ashamed to rent this room at all, never mind at a premium. At least they did manage to change us to a different room, but dropped the ball then, too, by never calling to advise us when the new accommodation was ready and I had to stand in line for 30 minutes to inquire. Because of this, I had a hard time doing the ratings above -- depends on which room I'm evaluating! Roberts Hawaii is an excellent transportation service; we even booked a tour with them based on their transfer experience.
Customer Rating: 

TEST
Westin Maui Resort and Spa
MICHAEL E.
May 28 2011
Ocean view room had spectacular view of the 5 pools, Kaanapali beach, Molokai and Lanai. Ocean view room on the small side, and could use some updating, but overall was very nice. Pools were excellent, and although a little on the chilly side, are a nice feature of this resort. Beach in front of the resort was excellent. Most of the staff at this resort were very nice, especailly Nazzy at the Ono Bar and Grill. He was the kind of person that put your stay over the top with his kindness and service. After learning our names the first day, he never forgot, and would greet us every morning with his contagous smile. I would definitely go back to this resort, and appreciate Apple Vacations for their service.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Beautiful Luxury Hotel
brucewaynemanor,
Thu Jun 14 02:01:20 EDT 2018
Stayed November 2017. The hotel is in a great location with great customer service. Pool was nice and clean but not many people were using the pool at the time of our stay. Restaurants on premises were a little overpriced, however you can walk through the pathway behind the hotel along the beachside and get to neighboring restaurants and shops. If you rent a car during your stay in Maui, parking on premises is free.

We will be back for a 4th visit!
rachellilee,
Wed Jun 13 16:25:42 EDT 2018
This hotel is great!! Service, facilities, location and beach are brilliant!! The only constructive feedback is to perhaps offer more affordable breakfast options. Keep up the renovations and the welcome multi-level carpark will add to it's offering.

Beautiful resort, beach, and center of activity in a paradise setting
Curt B, Denver, Colorado
Wed Jun 13 15:52:34 EDT 2018
I relied heavily on TripAdvisor reviews to select my hotel/location for my vacation, so thought it was only fair to write my own fair and detailed review. One comment first: I think it’ easy to just use TripAdvisor when you are upset and want to rant, maybe with good cause, but there are probably not enough balanced, positive reviews that are deserved by hotels like the Westin. Here’s to what I believe is a fair but very positive review. My family (wife and 15 yr old son) loved the Westin Kaanapali. We read enough to know what we were in for (large resort, families with children, lively, next to night life at Whalers Village, etc) but we like the crowds and people-watching and activity. One big takeaway is that for my two cents, everyone obsesses over the rooms more than necessary. We spent almost no time in our room other than sleeping. I am SPG Gold and based on reviews requested a high floor on the Ocean Tower (we got 9th floor) and we loved the view. That said, we spent almost no time out on the patio. The rooms are smaller, but to be expected at most Hawaii resort hotels. I read reviews about the Beach Tower noise from Whalers Village and the fact that not all those rooms are renovated, but can’t really comment on those two points. But if you have a lower end room such as a Garden View, I wouldn’t sweat it – save some money on the room as you shouldn’t be in it much. One ding on rooms is that ours had a ‘sliding closet’ style door to the toilet, so a little less privacy than you might be used to, but we made it work and it wasn’t a big deal. The grounds are beautiful. Waterfalls abound, flowers, trees, four beautiful pools including adults only, and despite the crowds the hotel must support, I didn’t find the resort as ‘massive’ as I expected (like some of the all inclusives in Mexico). For kids there are parrots and Koi fish and black swans – so very entertaining for younger kids I’m sure. We found the staff very friendly, particularly the servers at Relish for breakfast (Rey was very friendly, plus another guy we had several times that I can’t recall his name), beach servers, and the hotel front desk. Speaking of breakfast, not a cheap buffet, but we found a great selection of food and particularly enjoyed the made-to-order omelettes and the seating that was beach side (just request when being seated). We generally ate before 8 am but never waited long for a table. On getting seats by the pool with shade, yes you need to be up early to get the umbrellas, and going into the trip I thought that would be an issue (I don’t like to be up at 8:30 or 9 just to save a shade spot). But I forgot about the time zone effect. Being on Colorado time (4 hours difference) we were up at 5 am the first day and 6 am every other day as we got settled. So finding good shade spots wasn’t an issue. I know that some folks complain about popping $55 for a beach umbrella and two chairs or $78 to reserve a beach cabana for two in advance (which is recommended if you prefer the beach and there are two of you or four and you don’t mind the added expense). If you are up early and like the pool, there are many shade spots to be had. We found it awesome to be next to the action at Whalers Village. We ate Hula Grill twice (a lunch and dinner), Leilanis on the Beach twice, and MonkeyPod. Fantastic to have so many options right next door. And there are shops for coffee, ice cream, clothes and more in Whalers, although we were less about the shopping. For snorkeling you definitely see a lot if you walk down the beach and snorkel at Black Rock by the Sheraton (12-15 min walk). But there are some waves there, and we found it was much more worth it to drive 20 mins north to Honolua Bay for spectacular snorkeling in warm, calm waters with a clear view of 30+ types of fish and beautiful coral, not to mention the beauty of the walk through the forest to get there. On fees, you do pay a daily resort fee plus a daily parking fee (it’s all valet – no self park) so I can see why people complain about the double hit. You may find that you don’t need a car for your full trip so maybe get a car for a couple days where you are doing excursions as the hotel will shuttle you to Lahaina 10 mins away. We were fortunate that we booked our hotel so long ago that we avoided the valet fees. Bottom line: a beautiful resort, great pools, beautiful grounds, great beach, friendly staff, extremely clean and well kept, and right where the action is with restaurants and shops just yards away. Kaanapali is a wonderful area (we didn't golf but the courses look spectacular), and the walkway above the beach is filled with strollers, joggers, swimmers and more. If you are a couple and want chill, or you are very budget conscious and don’t want to incur any added dings, the Westin may not be the best call for you (but Maui isn’t cheap so brace yourself regardless). If you aren’t up early even with the time zone change, and don’t want the beach and need shade, that may pose a challenge. But we loved the Westin Kaanapali and would go back in a heartbeat. Great resort hotel, great vacation. Thank you to the Westin staff.

Major renovations underway
lorribriggs, Fort Worth, Texas
Wed Jun 13 09:54:04 EDT 2018
I cannot recommend this hotel until the major renovations (inside and outside) are completed. Two stars because of these POSITIVES: 1) excellent location on beach and within walking distance of a nice outdoor mall and restaurants 2) excellent shuttle transportation to and from Lahaina. NEGATIVES: We booked a mountain view room 9 MONTHS ago for my birthday celebration. Unfortunately, the mountain view commands a view of the extensive (half of the front of resort) parking garage being built. Dump trucks, dust, large cranes that go beep beep beep from 8:00 to 5:00 pm. We asked for a different room and even had to escalate to a manager. We were told that we "should have known about the construction", and that our options were a second floor room with no view or a fifth floor room with two double beds. (**Readers please note that if this review is commented on by the management, it is a little hallow and too late as the managers on duty did nothing) The carpeting in the hallway of the room we were moved to was so rippled that I and several guests would trip. The carpeting in the room was worn and stained. We could still hear the beep, beep, beep. One elevator was out. No self parking and only valet parking at an additional $30 per day. It took sometimes 30 minutes to get our car. Add resort fee of $30 and valet fee of $30 and this already overpriced hotel becomes excessive. It appears that the people with the ocean view may be more positive but there were no ocean view rooms offered to us. So hopefully this serves as a warning to tripadvisor readers, you have been warned about the extensive renovation at the Westin Maui! If you have an ocean view you will be fine. If you have a mountain view, take your business elsewhere.

Great stay with some minor room for improvement
Ross T, Cleveland, Ohio
Tue Jun 12 15:56:29 EDT 2018
The Westin Maui Resort was pretty darn close to perfect. Positives: Check in went smoothly. It took about a half hour, but we were able to get right up to our room without an issue. We stayed in room 948 and I would highly recommend staying on a higher floor. The view was amazing even if it meant having to spend a bit more time on the elevators. There was some construction under us, but the noise didn’t bother us at all. The room seemed pretty updated and clean. The pool was great, we didn’t have any issues finding seats. Never felt the need to pay for one of the cabanas since there were some shaded areas with all of the palm trees. The only opportunity here would be to add a swim up bar. We loved how nice the surrounding area was to the Westin. This was actually one of the major highlights. There are some great restaurants at Whaler Village, and the boardwalk serves as a nice path to walk on when you’re not lounging around the pool. As far as food goes, we only snacked on quesadillas and chips/dip at the resort. These were delicious and not too outrageously priced (maybe $50 including drinks for 2 people). The rest of the time we ate over at Whalers Village which has good options and a great coffee bar in the morning for breakfast. We read that the car valet could take a while. It typically took 10 minutes to get our car, even on a busy day. We just planned around this and didn’t have a problem. Negatives: The resort really needs to figure out their wristband policy, and find a way to consistently give wristbands to their customers if they are going to enforce it. Nothing was mentioned about this at check in. I only got a wristband to prove I was a customer 2 out of 5 days. On one of the days we weren’t given a wristband, my wife had an awkward encounter and questioned whether she was a customer at the Westin or not. We were fine explaining that we were staying there, but the whole thing just felt sloppy. Especially since there actually were a lot of people who were in the pool who weren’t staying at the hotel. The WiFi was crummy if you’re planning on doing any work on the trip. It 100% did not work while sitting on the balcony of our room, which was disappointing since we just wanted to relax there without a ton of people around while catching up on work. The staff that was there was great, but I felt that more service members were needed to make it truly feel like a luxury hotel. Overall a great experience and we were sad to leave!



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