Hawaii-Maui

The Westin Maui Resort & Spa


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2018 Exceptional Values
Extra Value: Free night and daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting and a magnificent 87,000-square-foot aquatic playground featuring five pools, tropical gardens, waterfalls, and exotic wildlife, this Maui hotel appeals to honeymooners and families alike.

This oceanfront resort blends an endless array of activities and amenities with the gracious aloha spirit. Offering spectacular views of Lanai and Molokai, The Westin Maui Resort & Spa is just minutes from Maui's many attractions, yet remains a world unto itself, where exclusive services, first-rate restaurants, cultured entertainment, and thrilling diversions satisfy every interest. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, you'll be miles away from your life on the mainland. Feeling restless? Hit the links for a round of golf, or head to the beach for adventurous watersports.

From serene mountain-view rooms to luxurious oceanfront suites, each of The Westin Maui Resort & Spa's well-designed accommodations feature contemporary decor and supremely comfortable furnishings. Delight in the trademark Heavenly® Bed and Heavenly Baths®, which feature extra-fluffy towels and brand-name amenities. To inspire you to be at your best, the entire resort - all rooms, suites, and public spaces - are smoke-free.

Drawing from Maui's abundant natural bounty and multi-cultural heritage, The Westin Maui Resort & Spa's restaurants offer a variety of distinctive menus featuring the freshest local ingredients. From traditional island favorites to gourmet delights, you'll enjoy a diverse range of flavors served in dramatic venues - including oceanfront settings perfect for catching a brilliant Maui sunset.

The 15,000-square-foot Heavenly Spa will take you on a heavenly Hawaiian experience with its breathtaking ocean view. You will be welcomed with a variety of personalized treatments and services. The spa has 16 treatment rooms, including two couples massage suites, each with a whirlpool and candlelit ambiance. There is also an outdoor massage cabana, full-service salon, yoga studio, and a relaxation lounge where guests are pampered with healthy cuisine while enjoying the ocean view.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in the Make a Green Choice program, which allows guests to defer daily housekeeping services, enabling the resort to conserve water and energy. This hotel also participates in both in-room and behind the scenes recycling, high-efficiency lighting & water conserving fixtures.As a member of Kanu Hawaii, an organization committed to protect and promote island living, and the Maui Electric Company Energy Efficiency Hall of Fame, this hotel also donates a portion of the proceeds from select spa treatments to The Nature Conservancy to support watershed protection on Maui.

Propety renovations will take place July thru December, 2018. These include enhancement to Beach Tower rooms, Porte Cochere, Front Desk area & new parking structure. Work will take place, Monday thru Friday, 9:00am-5:00pm.
Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.
HOTEL LOCATION
Situated on pristine, coral-free Kaanapali Beach and sheltered by the West Maui mountains, The Westin Maui is stretched along 5 acres of oceanfront.
Address: 2365 KAANAPALI PARKWAY
LAHAINA-MAUI
HI

US
Local Phone: 808-667-2525
Toll Free Phone: 866-500-8313
Fax: 808-661-5831
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(valet ($))
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 5     
87,000 square-foot pool area featuring five swimming pools, two water slides, a swim-through grotto with twin waterfalls and a hidden whirlpool, Among the pool area you notice exotic wildlife and a $2.5 millon art collection.
Golf: NEARBY
Ka'anapali North and Ka'anapali South
The North Course was designed by Robert Trent Jones, Sr, and is a Par 37-34-71 with a Yardage of 6,136. The South Course was designed by Arthur Jack Snyder and is a Par 36-35-71 with a Yardage of 6,067.
Holes: 36
Green Fees: $ varies
Cart Fee: $ varies
Club Rental Fees: $ VARIES
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Nestled between the shimmering Pacific Ocean and lush West Maui Mountains, The Westin Maui offers luxurious accommodations with magnificent views. Rooms and suites are richly appointed and feature a host of modern comforts and amenities. The Westin Maui boasts a magnificent 85,000-sq.-ft. aquatic playground with five swimming pools and a thrilling, 128-foot water slide. Beach: The Westin Maui is set on Kaanapali Beach, one of the world`s most romantic stretches of sand, Voted the #1 beach in America. Check-in: 4:00PM
Check-out: 11:00AM
Total Rooms: 758
Year Opened: 1973 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express, JCB
HOTEL RESTRICTIONS
Daily resort fee of $31.25, per room, per day. Billed to guest and collected at hotel.
ROOM TYPES
STD OCEAN VIEW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a STD OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
EXECUTIVE SUITE - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the amenities of the EXECUTIVE SUITE, but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY PART OCEAN - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a LUXURY PART OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
LUXURY OCEANFRONT
450 sf ft room directly facing the blue Pacific. These rooms are located on the mid to upper floors of the Beach Tower. Can sleep up to 5 guests (when rollaway bed is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEAN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of STD OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY OCEAN VW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a LUXURY OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
LUXURY PART OCEAN VW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of LUXURY PART OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
PREMIER SUITE
845 sq. ft. One bedroom, 1 bath, king bed, sleep-sofa, seperate living area, lanai. Ocean views, Bose radio and cd player, high-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
EXECUTIVE SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of an EXECUTIVE SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
LUXURY OCEAN VW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of LUXURY OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
SUPERIOR OCEAN VIEW SPECIAL-BP
SPECIAL W/BREAKFAST - All the amenites of a SUPERIOR OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
MOUNTAIN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of MOUNTAIN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
MOUNTAIN VIEW - 100% PENALTY
100% PENALTY - - All the amenities of a MOUNTAIN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
LUXURY SUITE - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the amenities of the LUXURY SUITE, but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY OCEANFRONT EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a LUXURY OCEANFRONT room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
LUXURY SUITE
1320 sf. One bedroom, 1 1/2 bath, oceanfront suite with views of the ocean and pool areas. Marble bath with sunken bathtub, whirlpool & seperate shower. Sleeper sofa, seperate living area with wet bar, hi-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of STD OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
STD OCEAN VIEW - 100% PENALTY
100% PENALTY - - All the amenities of a STD OCEAN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
LUXURY OCEANFRONT - ESCAPE
ENDLESS ESCAPE - All the amenities of the LUXURY OCEANFRONT room but offered at substantial discount. Rate is for room only. NOT combinable with any other promotions.
Other Amenities -
LUXURY PART OCEAN VW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of LUXURY PART OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
LUXURY PART OCEAN - 100% PEN
100% PENALTY - - All the amenities of a LUXURY PART OCEAN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
LUXURY OCEAN SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of LUXURY OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
SUPERIOR OCEAN VW
Slightly larger room (approximately 400 sf) in the Beach Tower offering views overlooking Ka anapali Beach as well as the gardens from the private lanai. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
LUXURY OCEAN VW - 100% PENALTY
100% PENALTY - - All the amenities of a LUXURY OCEAN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
MOUNTAIN VIEW - SPECIAL W/BFST
SPECIAL W/BREAKFAST - All the amenites of a MOUNTAIN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
GARDEN VIEW
Located in the lower floors of the Ocean Tower offering views of the lush gardens and landscape. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PRESIDENTIAL SUITE
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
SUPERIOR OCEAN VW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a SUPERIOR OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
STD OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a STD OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
GARDEN VIEW - SPECIAL W/BFST
SPECIAL W/BREAKFAST - All the amenites of a GARDEN VIEW room with the added added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
LUXURY PART OCEAN - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a LUXURY PART OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
SUPERIOR OCEAN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of SUPERIOR OCEAN VIEW but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
GARDEN VIEW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a GARDEN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
LUXURY OCEAN VW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a LUXURY OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
PREMIER SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a PREMIER SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
EXECUTIVE SUITE
700 sq ft. One bedroom, one bath suite. Panoramic views of the ocean and pool area. King bed, sleeper-sofa, separate living area, marble tiled bathroom, balcony. Bose radio and cd player, high-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GARDEN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of GARDEN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a LUXURY SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
MOUNTAIN VIEW
Offers views of the mountains as well as the gardens and landscaped areas, located on the 4th - 11th floors of the Ocean Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
SUPERIOR OCEAN VW SUN-SAV
SUNSATIONAL SAVINGS -- all the amenties of the SUPERIOR OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
SUPERIOR OCEAN VW 100% PENALTY
100% PENALTY - - All the amenities of a SUPERIOR OCEAN VW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
STD OCEAN VIEW
Offers views of the mountains as well as the gardens and landscaped areas, located on the 4th - 11th floors of the Ocean Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
LUXURY PART OCEAN VIEW
Offers views overlooking Ka'anapali Beach facing north as well as the gardens. Heavenly beds, flat screen TV, private balcony and more are standard amenities. Can sleep up to 5 guests (when rollaway is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GARDEN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of the GARDEN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
MOUNTAIN VIEW - EXP ALOHA
LTD OFFER - - Experience Aloha Promotion - - all the amenities of a MOUNTAIN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
GARDEN VIEW - 100% PENALTY
100% PENALTY - - All the amenities of a GARDEN VIEW room. Full payment is required at time of booking. No courtesy holds allowed. No changes and/or cancellations allowed without assessing a 100% penalty.
Other Amenities -
PREMIER SUITE - ESCAPE
SPECIAL W/BREAKFAST - All the amenites of a PREMIUM DLX OCEAN VIEW with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
LUXURY OCEAN VIEW
Views overlooking the pool areas and the south end of Ka'anpali Beach and neighboring island of Lana'i. Sleeps up to 5 guests (when rollaway bed is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
MOUNTAIN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of MOUNTAIN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -

OTHER INFO
ADA compliant rooms available.
Roll aways available (fee)
DINING
There are 3 Restaurants at The Westin Maui Resort & Spa:
The Colonnade Café - The Colonnade Café offers continental breakfast foods including fresh fruit, cinammon rolls, danish pastries, bagels, muffins, fruit juice and smoothies, featuring Starbucks coffee, espresso, cappuccino and lattes.
Tropica - Magnificent sunset views and oceanfront. Just off the beachwalk, guests dine amidst flickering tiki torches, soft tumbling waterfalls, spectacular sunsets and views,a great spot to enjoy breakfast and dinner. Dinner 5:30pm to 9:30 pm.
OnO Surf Bar & Grill - OnO Surf Bar & Grill serves breakfast, lunch and dinner in a casual terracesetting, all day dining features island specialities, family favorites and health-conscious selections. Breakfast 6:30-11 am, Lunch 11 am-5 pm, Dinner 5 pm - 10 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Snorkeling, scuba diving, five sparkling swimming pools and grottos with spectacular waterfalls, championship golf and tennis.
Nightly Activities & Entertainment:
Hula dancing, Live local entertainment.
CHILDREN'S PROGRAMS
The Westin Kids Club offers supervised activities with special amenities and servicesfor children.
Applicable Ages: 5-12 years old.
Program Fees: $70.full day

Children's Facilities
Game Room
Babysitting Fee: contact concierge
Advance Notice for Babysitting: 24 Hours
$60. Additional sibling, $45. per child for half day. No inhouse babysitter, thereis a child care referral service, The Nanny Connection.

TripAdvisor Web Reviews
Based on 5707reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Nice accommodations but steep on food.and drinks
Scott M, Highlands Ranch, Colorado
Thu Oct 11 14:02:45 EDT 2018
Wr stayed here one night before heading to our condo up the road. The beat part about this hotel is their pool. If you can get a good price to stay then it is great. However, be prepared to spend more of food and drink then the hotel room. The morning breakfast buffet for four was $120. Mixed drinks average $15 and beers around $8. NAB drinks are $6. So, in less than 24 hours we spent close to $250 on breakfast, appetizers and a few drinks. You can buy $100 worth alcohol from the store and it will last you over a week.

Dawn and Dario
DavidHitchcock33, Murrieta, CA
Wed Oct 10 19:29:30 EDT 2018
So, you know when you're away from home, a crisis hits, and you need that loving, family feeling? To start, upon check in, Dawn made us feel welcome, like we were part of her ohana (family). On to the next day. My wife was badly injured on her Haleakala Sunrise Bike tour with Cruiser Phil's. When we returned to the hotel, we say Dawn again and shared our story. She immediately called for the Westin safety coordinator. Dario arrived, and although my wife's injuries occurred off site of the property, he treated her as if it were an emergency and we were at a hospital emergency room. Later, Dario followed up with a phone call to check on my wife's condition to see if she needed additional attention. Ultimately, she did and we were off to Kahului ER. Dario, mahalo for thinking of Liza. Your generosity will never be forgotten. The property is going through a noticeable renovation. It needs it, badly. Although inconvenient now, I can't wait to see the renewal when it is completed. We received friendly service in all departments. Jackson at Relish bar stands out for consistent, great service to our MillerCoors folks. We love our Loco Moco. At Relish, they called it Relish Moco. It was prepared beautifully. It tasted even better. It was the best we had on our vacation. Try it and thank me later. Mahalo. David V. Hitchcock

Under construction until 2020
Abbie133, Roseville, California
Wed Oct 10 16:42:05 EDT 2018
We had visited the Westin in 1993 when we made our first visit to Maui and after seeing their beautiful facility at that time I knew I wanted to stay there if we were ever able to return. Well this year was it. We made our reservations in June to celebrate our 45th anniversary at the Westin. We were told there was some renovation going on to the porte cochere, the front desk and guest services but that the inconvenience would be minimal. In reality, what is minimal is the description of the amount of construction going on and it's effect on the ambience. Upon check in, rather than getting our requested ocean view room with a king bed, we were told they only had a room with two doubles. After we told them that was unacceptable, they put us on the third floor south corner with a view of a veranda roof and construction area. After going back to complain again they put us on the 5th floor next to the very noisy elevator for a day and then changed us to a 10th floor room with the amenities we had originally requested and paid for. Thank you to Megumi, an employee who actually listened to our objections and sought to remedy the situation! The room was okay. Only one sink, small closet and bathroom. Nice big drawers. If you have a nice view, the balcony is great. However, if you're near the construction or above a roof with venting, you may want to keep your slider closed because there will be noise. While I understand the need to update and renovate any facility to maintain it's value and appeal, I don't understand not disclosing the amount of inconvenience and the fees added due to the construction. I would think the price of one's stay would be discounted a bit rather than increased or at least have some perks offered for the inconvenience. (Listen up Westin!) The entire entrance is altered and partitioned off with painted plywood as described in the other recent reviews and they are building some kind of structure in the front of the hotel so that valet parking is your only option. Depending on the time of day, you may have to wait a half hour or more (often in the sun) for them to retrieve your car and it may come to you covered with dust. They will rinse it off with a hose if you request it. There is a $30/day mandatory valet fee (and then there is the tip). The entire beach tower is closed for construction as well and there may be construction workers drilling and/or jack-hammering during work hours. The spa services offered are currently limited to outside cabana massages only at premium prices. (Part of why we chose the Westin was to use the spa services.) There is a $30/day resort fee covering bottled water in your room and internet. There are fees to use a covered chaise or chaise/umbrellas or cabanas ($50 to $250/day). Fortunately, the pools/gardens were still lovely, operational and accessible as was the beach. No flamingos, though. And the location is convenient to the Whaler's Village shopping and restaurants so one could escape the construction. If you're looking for a vacation in a beautiful pampered setting ... this is not it! Kind of stressful. For the money, I would go elsewhere until they are finished with this 2-year project unless they start offering some absolutely phenomenal discounts that would make it all worth it. Aloha!

Call to see if they are doing construction before booking
jaydeesox, Providence, Rhode Island
Tue Oct 09 15:37:03 EDT 2018
Usually I wait until the end of the visit to write a review but I would have to have someone booking without this info. As I write this, my room is shaking from the construction occuring. The whole front of the hotel is torn apart. This starts at sunrise more or less and goes until 5 pm ish. I took my uncle to breakfast this morning and he is hard of hearing and was unable to hear anything that was being said due to this construction. 2 person breakfast buffet $68 for mediocre food and the serene sound of hammering. I took a video because it was rediculous. Valet only parking you have to pay for. This is because the lot is torn up. Expect a ten minute wait to get your car IF they know where it is. The lady in front of me was yelling because she thought they lost her car. I should have known I was next. They got a 2 because the Luau was pretty good and the parts of the hotel that aren't boarded up are beautiful. The help in general are very nice. The house keeping was very slow. We had our room done once because the baby needed a nap and our room was never got to prior to 1pm.

Not happy here
1955Disneymama, Gilbert, Arizona
Tue Oct 09 10:43:48 EDT 2018
We were so excited to stay here. In fact, we decided to come a couple days earlier than expected but this hotel was sold out so we had to stay at another hotel. Little did I know that the three star we were staying at would far exceed the Westin. As others have stated, arrival is in a tiny valet area, where you are forced to valet your car for an additional $30 on top of the $30 resort fee, so to make it clear it’s $60 above your nightly rate. I’m not sure how they get away with that. Seems like that should be disclosed in advance. Reception is a tiny makeshift area off the side of the resort, it’s hot and nothing special. I would guess a full 75% of the “resort” is under renovation. They should go out of their way to let you know that in advance. We got an email two weeks prior stating there were renovations but we never anticipated the scale of the renovation. The pool is pretty but that’s where the resort starts and stops. No spa, there’s a Starbucks but the espresso machine is broken so you have to leave the resort to go to the Marriott’s Starbucks, horrible fumigation smells and blowing sawdust makes for awesome allergies, I didn’t see any pool side waiters but we were only there one night so far so maybe they are there during the day, no exceptional service and no apologies for the massive construction. Dead roaches in the hallway and a lovely, alive one in our bathroom this morning. All in all it’s been a miserable stay, and a resort I won’t revisit. It’s one thing to have a renovation but an entire other thing to do absolutely nothing to make up for it.



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