Hawaii-Maui

The Westin Maui Resort & Spa


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2019 Exceptional Values
Extra Value: Free night and daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

Overlooking the cobalt-blue waters of the Pacific Ocean, The Westin Maui Resort & Spa on legendary Kaanapali Beach is the perfect island resort for an inspiring Hawaiian vacation. With its beachfront setting and a magnificent 87,000-square-foot aquatic playground featuring five pools, tropical gardens, waterfalls, and exotic wildlife, this Maui hotel appeals to honeymooners and families alike.

This oceanfront resort blends an endless array of activities and amenities with the gracious aloha spirit. From uplifting renewal at the Heavenly Spa to world-class dining in oceanfront restaurants, you'll be miles away from your life on the mainland. Feeling restless? Hit the links for a round of golf, or head to the beach for adventurous watersports.

From serene mountain-view rooms to luxurious oceanfront suites, each of The Westin Maui Resort & Spa's well-designed accommodations feature contemporary decor and supremely comfortable furnishings. Delight in the trademark Heavenly Bed and Heavenly Baths, which feature extra-fluffy towels and brand-name amenities. To inspire you to be at your best, the entire resort - all rooms, suites, and public spaces - are smoke-free.

Drawing from Maui's abundant natural bounty and multi-cultural heritage, The Westin Maui Resort & Spa's restaurants offer a variety of distinctive menus featuring the freshest local ingredients. From traditional island favorites to gourmet delights, you'll enjoy a diverse range of flavors served in dramatic venues - including oceanfront settings perfect for catching a brilliant Maui sunset.

The 15,000-square-foot Heavenly Spa will take you on a heavenly Hawaiian experience with its breathtaking ocean view. You will be welcomed with a variety of personalized treatments and services. The spa has 16 treatment rooms, including two couples massage suites, each with a whirlpool and candlelit ambiance. There is also an outdoor massage cabana, full-service salon, yoga studio, and a relaxation lounge where guests are pampered with healthy cuisine while enjoying the ocean view.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in the Make a Green Choice program, which allows guests to defer daily housekeeping services, enabling the resort to conserve water and energy. This hotel also participates in both in-room and behind the scenes recycling, high-efficiency lighting & water conserving fixtures.As a member of Kanu Hawaii, an organization committed to protect and promote island living, and the Maui Electric Company Energy Efficiency Hall of Fame, this hotel also donates a portion of the proceeds from select spa treatments to The Nature Conservancy to support watershed protection on Maui.

Propety renovations will take place July thru December, 2018. These include enhancement to Beach Tower rooms, Porte Cochere, Front Desk area & new parking structure. Work will take place, Monday thru Friday, 9:00am-5:00pm.
Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.
HOTEL LOCATION
Situated on pristine, coral-free Kaanapali Beach and sheltered by the West Maui mountains, The Westin Maui is stretched along 5 acres of oceanfront.
Address: 2365 KAANAPALI PARKWAY
LAHAINA-MAUI
HI

US
Local Phone: 808-667-2525
Toll Free Phone: 866-500-8313
Fax: 808-661-5831
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(valet ($))
Physician on Call
Pools
Number of Pools: 5
Outdoor Pools: 5     
87,000 square-foot pool area featuring five swimming pools, two water slides, a swim-through grotto with twin waterfalls and a hidden whirlpool, Among the pool area you notice exotic wildlife and a $2.5 millon art collection.
Golf: NEARBY
Ka'anapali North and Ka'anapali South
The North Course was designed by Robert Trent Jones, Sr, and is a Par 37-34-71 with a Yardage of 6,136. The South Course was designed by Arthur Jack Snyder and is a Par 36-35-71 with a Yardage of 6,067.
Holes: 36
Green Fees: $ varies
Cart Fee: $ varies
Club Rental Fees: $ VARIES
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Nestled between the shimmering Pacific Ocean and lush West Maui Mountains, The Westin Maui offers luxurious accommodations with magnificent views. Rooms and suites are richly appointed and feature a host of modern comforts and amenities. The Westin Maui boasts a magnificent 85,000-sq.-ft. aquatic playground with five swimming pools and a thrilling, 128-foot water slide. Beach: The Westin Maui is set on Kaanapali Beach, one of the world`s most romantic stretches of sand, Voted the #1 beach in America. Check-in: 4:00PM
Check-out: 11:00AM
Total Rooms: 758
Year Opened: 1973 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express, JCB
HOTEL RESTRICTIONS
Daily resort fee of $31.25, per room, per day. Billed to guest and collected at hotel.
ROOM TYPES
GARDEN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of GARDEN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a LUXURY SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
LUXURY SUITE
1320 sf. One bedroom, 1 1/2 bath, oceanfront suite with views of the ocean and pool areas. Marble bath with sunken bathtub, whirlpool & seperate shower. Sleeper sofa, seperate living area with wet bar, hi-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
MOUNTAIN VIEW
Offers views of the mountains as well as the gardens and landscaped areas, located on the 4th - 11th floors of the Ocean Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of STD OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
SUPERIOR OCEAN VW SUN-SAV
SUNSATIONAL SAVINGS -- all the amenties of the SUPERIOR OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
LUXURY OCEANFRONT - ESCAPE
ENDLESS ESCAPE - All the amenities of the LUXURY OCEANFRONT room but offered at substantial discount. Rate is for room only. NOT combinable with any other promotions.
Other Amenities -
LUXURY PART OCEAN VW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of LUXURY PART OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
STD OCEAN VIEW
Offers views of the ocean as well as the gardens and landscaped areas, located on the 4th - 11th floors of the Ocean Tower. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
LUXURY OCEAN SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of LUXURY OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
SUPERIOR OCEAN VW
Slightly larger room (approximately 400 sf) in the Beach Tower offering views overlooking Ka anapali Beach as well as the gardens from the private lanai. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
LUXURY PART OCEAN VIEW
Offers views overlooking Ka'anapali Beach facing north as well as the gardens. Heavenly beds, flat screen TV, private balcony and more are standard amenities. Can sleep up to 5 guests (when rollaway is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
MOUNTAIN VIEW STAY/SAVE
STAY & SAVE Promotion - - all the amenities of a MOUNTAIN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
GARDEN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of the GARDEN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
PREMIER SUITE - ESCAPE
SPECIAL W/BREAKFAST - All the amenites of a PREMIUM DLX OCEAN VIEW with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
LUXURY OCEAN VIEW
Views overlooking the pool areas and the south end of Ka'anpali Beach and neighboring island of Lana'i. Sleeps up to 5 guests (when rollaway bed is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
MOUNTAIN VIEW - ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a MOUNTAIN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
PRESIDENTIAL SUITE
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
GARDEN VIEW
Located in the lower floors of the Ocean Tower offering views of the lush gardens and landscape. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
MOUNTAIN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of MOUNTAIN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
STD OCEAN VIEW STAY/SAVE
STAY & SAVE Promotion - - all the amenities of a STD OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
EXECUTIVE SUITE - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the amenities of the EXECUTIVE SUITE, but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
SUPERIOR OCEAN VW STAY/SAVE
STAY & SAVE Promotion - - all the amenities of a SUPERIOR OCEAN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
STD OCEAN VIEW - ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a STD OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
GARDEN VIEW ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a GARDEN VIEW room with the added added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
LUXURY OCEANFRONT
450 sf ft room directly facing the blue Pacific. These rooms are located on the mid to upper floors of the Beach Tower. Can sleep up to 5 guests (when rollaway bed is purchased).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEAN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of STD OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY PART OCEAN - SPECIAL BP
ROOM WITH BREAKFAST - All the amenites of a LUXURY PART OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
SUPERIOR OCEAN VIEW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of SUPERIOR OCEAN VIEW but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
LUXURY PART OCEAN VW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of LUXURY PART OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
GARDEN VIEW STAY/SAVE
STAY & SAVE Promotion - - all the amenities of a GARDEN VIEW room but offered at a substantial savings. Available at limited time during the year and must be booked with a flight.
Other Amenities -
PREMIER SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a PREMIER SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
LUXURY OCEAN VW - SPECIAL BP
ROOM WITH BREAKFAST - All the amenites of a LUXURY OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
EXECUTIVE SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of an EXECUTIVE SUITE plus daily breakfast for two, a $200 Resort Credit and a 10% discount on spa treatments.
Other Amenities -
PREMIER SUITE
845 sq. ft. One bedroom, 1 bath, king bed, sleep-sofa, seperate living area, lanai. Ocean views, Bose radio and cd player, high-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
EXECUTIVE SUITE
700 sq ft. One bedroom, one bath suite. Panoramic views of the ocean and pool area. King bed, sleeper-sofa, separate living area, marble tiled bathroom, balcony. Bose radio and cd player, high-speed internet access.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
LUXURY OCEAN VW - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the room amenities of LUXURY OCEAN VIEW room but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -
MOUNTAIN VIEW SUN-SAV
SUN-SATIONAL SAVINGS rooms: All the amenities of MOUNTAIN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Relish Burger Bistro.
Other Amenities -
SUPERIOR OCEAN VW ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a SUPERIOR OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
LUXURY SUITE - ESCAPE
ENDLESS ESCAPE promotion is offered throughout the year. All the amenities of the LUXURY SUITE, but offered at a discounted rate. ESCAPE rates are for room only and are NOT combinable with any other promotions.
Other Amenities -

OTHER INFO
ADA compliant rooms available.
Roll aways available (fee)
DINING
There are 3 Restaurants at The Westin Maui Resort & Spa:
OnO Surf Bar & Grill - OnO Surf Bar & Grill serves breakfast, lunch and dinner in a casual terracesetting, all day dining features island specialities, family favorites and health-conscious selections. Breakfast 6:30-11 am, Lunch 11 am-5 pm, Dinner 5 pm - 10 pm.
The Colonnade Caf - The Colonnade Caf offers continental breakfast foods including fresh fruit, cinammon rolls, danish pastries, bagels, muffins, fruit juice and smoothies, featuring Starbucks coffee, espresso, cappuccino and lattes.
Tropica - Magnificent sunset views and oceanfront. Just off the beachwalk, guests dine amidst flickering tiki torches, soft tumbling waterfalls, spectacular sunsets and views,a great spot to enjoy breakfast and dinner. Dinner 5:30pm to 9:30 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Snorkeling, scuba diving, five sparkling swimming pools and grottos with spectacular waterfalls, championship golf and tennis.
Nightly Activities & Entertainment:
Hula dancing, Live local entertainment.
CHILDREN'S PROGRAMS
The Westin Kids Club offers supervised activities with special amenities and servicesfor children.
Applicable Ages: 5-12 years old.
Program Fees: $70.full day

Children's Facilities
Game Room
Babysitting Fee: contact concierge
Advance Notice for Babysitting: 24 Hours
$60. Additional sibling, $45. per child for half day. No inhouse babysitter, thereis a child care referral service, The Nanny Connection.

TripAdvisor Web Reviews
Based on 5877reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Hotel was under renovation
MARK W.
Dec 11 2018
The renovation at hotel was a little crazy with lack of elevators. Also morning breakfast was noisy sometimes and two mornings smelled from hot tar possibly from roofers
Customer Rating: 

Westin Maui Resort andSpa
LINDA C.
Jun 20 2017
The Hotel was very inviting when we checked in late about 10:30 at night. The desk clerk was very cheerful and very on top of things. The hotel was beautiful and the outer surroundings. All the pool area's and restaurants were top notch! All employee's from waiters room maids were very helpful and friendly. We had a very good experience.
Customer Rating: 

Gingersnap
JAMES A.
May 05 2017
We were given a room that overlooked the garbage dumpster, not a garden view. Complained to the check in desk and they upgraded our room to a better garden/water view at no additional cost. Was annoyed that to get 2 lounge chairs and an umbrella the cost was $50 a day! The hotel did not have a fine dining restaurant. The restaurants were more of a fast food menu. The breakfast buffet was very very good. The shuttle service to town and the other hotels was very convenient.
Customer Rating: 

Maui
TIMOTHY K.
Nov 20 2014
We have stayed at the Westin Maui for the last 3 times we have vacationed in Maui. It is by far the nicest Hotel in Maui.
Customer Rating: 

Everything we wanted/hoped for and MORE!
JUSTIN L.
Oct 08 2014
The Westin Maui Resort and Spa will make you feel like royalty! From the bed being soft as a cloud to the views from the room and the pools, it was all wonderful! You can opt out of room service for a $5 voucher for each day to be used at either the pool bar or one of the Relish restaurants which was awesome in helping stay green! The entire resort smells like white tea aloe which is apparently their signature scent but even that small detail helps you to relax the minute you come in. The luau at the resort was FANTASTIC and so much fun! The food was wonderful! If I had any complaint at all would be that we could hear our neighbors so the walls seemed a little bit thin.. Otherwise I would not hesitate to recommend The Westin to anyone! And it is also right beside Whalers Village which is full of shops and restaurants!
Customer Rating: 

Do Not Stay Here
PETER G.
May 21 2014
Some of the staff are rude. I would not stay at this property again. We were charged $17.28 plus tax per night for valet parking, that no one informed us of when we checked in.
Customer Rating: 

Paradise
KELLY C.
Feb 13 2014
Our stay was blissful. The only complaint we would have would be the parking, it was at a minimum.
Customer Rating: 

Inconsistent rooms!
DIANE F.
Jan 04 2012
We changed rooms after one night because the original room assignment was beyond disappointing: the sliding closet door was completely off the track and resting on the floor and obviously immoveable (my husband manhandled it back into place); the refrigerator was actually sitting on the floor inside this closet which made it not only inconvenient impossible to open without tipping the unit; tipping the refrigerator was problematic as the coffeemaker rested atop it at a painfully low level; the room arrangement was so awkward that from one side of the bed it was nearly impossible to view the tv; the in-room safe had been left locked by the previous occupants so was unusable by us; the ocean view we paid for consisted primarily of the air conditioners on the roof below and the landscapers' maintenance shed. Westin should be ashamed to rent this room at all, never mind at a premium. At least they did manage to change us to a different room, but dropped the ball then, too, by never calling to advise us when the new accommodation was ready and I had to stand in line for 30 minutes to inquire. Because of this, I had a hard time doing the ratings above -- depends on which room I'm evaluating! Roberts Hawaii is an excellent transportation service; we even booked a tour with them based on their transfer experience.
Customer Rating: 

Westin Maui Resort and Spa
MICHAEL E.
May 28 2011
Ocean view room had spectacular view of the 5 pools, Kaanapali beach, Molokai and Lanai. Ocean view room on the small side, and could use some updating, but overall was very nice. Pools were excellent, and although a little on the chilly side, are a nice feature of this resort. Beach in front of the resort was excellent. Most of the staff at this resort were very nice, especailly Nazzy at the Ono Bar and Grill. He was the kind of person that put your stay over the top with his kindness and service. After learning our names the first day, he never forgot, and would greet us every morning with his contagous smile. I would definitely go back to this resort, and appreciate Apple Vacations for their service.
Customer Rating: 

TripAdvisor Traveller Reviews
Stinky Noisy Zoo
leahi, Lahaina, Hawaii
Sun Feb 17 19:05:45 EST 2019
After getting a room that did not smell like sanitized sewage (the front desk did kindly give us a non stinky room), we ventured down to pool beach area where even at 6PM there was a chaotic zoo atmosphere. Kids screaming everywhere, and fully owning the pool, so forget using it unless you’re in the very outgoing under ten set. The “adult pool” is small and had a hot tub jammed with guests. “Out of Towels” sign that looked like it gets used a lot. Heaps of dirty towels everywhere. A post Fyre Festival feel with trash everywhere and waaaay too many people. Loud dirty and chaotic. This property can handle the volume of guests needed to make it make money apparently. I have not been to Kaanapali in many years and this is quite a change not in the right direction. Best for families who don’t mind noise and chaos. Not worth the price tag. Also, $30/day for parking, and another $30/day resort fee”.

5 night stay - excellent experience!
Benjamin H, Salt Lake City, Utah
Sun Feb 17 14:53:45 EST 2019
My wife and I stayed at the hotel for 5 nights. We were upgraded to a suite near the top floor with a direct view overlooking the ocean and the pool area. We were treated very well between breakfast, having our room cleaned at opportune times, they decorated our room for my wife's birthday and took great care of us. We will definitely revisit if we are in Hawaii.

Out of Towels
megantravels101,
Sat Feb 16 14:50:32 EST 2019
No towels, no chairs. Today is our second day at The Westin and still no towels for this ‘beach/ pool resort’ and sadly no towels in sight. We took the following picture at 11:20am and at 2:30pm, still no towels. I do not recommend visiting during this busy season, the resort is clearly not equipped to handle the guests. Not quite Fyre festival, but come on - when’re you’re paying over $450 a night, I think the least we can expect is to have towels for the pool.

Valentines Day Vacation
Matt B,
Thu Feb 14 12:27:48 EST 2019
Great stay st this wonderful property!!! Joven checked us in with great efficiency and friendly, welcoming service!! Awesome experience!! Great room and great staff!! Everyone was happy!! Had breakfast at Relish!! Ray was an awesome waiter!! Very enjoyable experience overall!!! 😎👍🏻🌴☀️

Worst hotel experience ever BEWARE!
Dawnzroberts, Pittsburgh, Pennsylvania
Thu Feb 14 07:58:05 EST 2019
I booked the Westin bc of the close proximity to my Marriott time share property for the 3rd week of my stay in Maui bc the Marriott was sold out. This trip was extremely special since it was a mom daughter only trip. The Westin hotel was in MAJOR reno. I asked to speak to a manager as soon as I saw our room. Only after my husband called from PA to complain was the daily “resort” fee waived. Nothing was taken off our rate bc of the renovation other than the “resort fee”. I have no idea how the resort could even think of charging the “resort fee” with all the noise and mess every day. You had to leave the resort just to escape the pounding & large construction vehicle noise. We were charged for valet parking everyday bc due to construction the self parking lot was closed. We were moved to opposite side where several people kept coming onto the roof taking pictures. My mom & I literally laughed out loud when we saw the room we were moved to. We had to keep the black out drapes drawn & sliding door locked even though we were 3rd floor facing the beach. Construction was 7 days a week. When I say every guest was complaining I’m not exaggerating. Two of the elevators were down the entire week stay. I could have taken soooo many more pictures but I was extremely sad how the last week of my 70th Birthday gift to my mom was going and I tried to focus on the positives that we were together in Maui. I’m extremely disappointed how management was reactive instead of proactive to what was going on at the resort. I was excited to check in bc Westin is now Marriott owned... it took me 2 months to write this review bc of how upset I was & I didn’t want to hurt the hourly staff livelihoods by a negative review. I’m sure the resort will be fabulous in 2 years once the swimming pools are back up and everything is complete. My direct family members are management & upper management in the hotel industry. I was a Marriott general manager for 14 years. I just can’t believe how this resort renovation is being run. Save your $400 a night and stay anywhere else.



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