Hawaii-Maui

The Ritz-Carlton, Kapalua


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Exceptional Value    
Please note that "Value" amenities may have travel date, duration or room type restrictions.

2018 Exceptional Values
Extra Value:
Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.
HOTEL LOCATION
Situated on the midst of the luxurious Kapalua resort, the centerpiece of an historic, 23,000-acre working pineapple plantation on the island of Maui. Oceanfront property, surrounded by 36 holes of of championship golf courses, the Kapalua Acadamy.
Address: ONE RITZ CARLTON DRIVE
KAPALUA
HI

US
Local Phone: 808-669-6200
Toll Free Phone: 800-241-3333
Fax: 808-669-1566
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Valet only / $30)
Physician on Call
Shopping Mall Nearby (10 miles)
Pools
Number of Pools: 2
Outdoor Pools: 2     
1 keiki pool, 20,000 sq. ft. sundeck. Regular and VIP Cabanas available at an additional charge.
Golf: ON-SITE
The Plantation Course and The Bay Course, both located within the Kapalua Resort. Discounted green fees for guests staying at the hotel
Set amid a 23,000-acre historic pineapple plantation, The Kapalua Golf Club offers two 18-hole courses of unrivaled distinction and prestige.
Holes: 36
Green Fees: $ Varies
Cart Fee: $ Varies
Club Rental Fees: $VARIES
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The AAA Five-Diamond Ritz Carlton, Kapalua has completed a detailed $180 million transformation. Five bays and three white sand beaches create the area's renowned shoreline, few miles inland lush rainforests and a protected marine life conservation. The Ritz-Carlton, Kapalua blends into the natural contours of the land while preserving panoramic ocean views. Winner of our 2009 Crystal Award - voted BEST staff & service in Hawaii. Beach: Located on the island's lush northwestern tip, the resort is just steps away from an exclusive golden sand beach. Check-in: 4:00 pm
Check-out: 12 nooon
Total Rooms: 463
Year Opened: 1992 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Daily resort fee of $36.46, per room, per day. Billed to guest folio and collected at hotel.
ROOM TYPES
DELUXE ROOM - SUPERSAVER
SUPERSAVER - All the amenities of the DELUXE ROOM but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
2BD GARDEN RESIDENTIAL SUITE
Combination of a 1-bedroom garden Residential suite plus a connecting garden view room creating nearly 1300 sf of luxury. Multiple bathrooms and private lanais with garden views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GDN RESIDENTIAL SUPERSAVER
SUPERSAVER - All the amenities of a 1BD GARDEN RESIDENTIAL SUITE but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
1BD OCEAN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN - BREAKFAST PLAN
All the amenities of the DELUXE OCEAN room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
1BD OCEANFRONT - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN VIEW
550 sq ft. Large private balcony offering ocean views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL ROOM - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
TERRACE ROOM
440 sq ft.. Private balcony with limited views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flay screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE
900 sq. ft ocean view suite with private lanai on exclusive club floor. Separate living area, luxurious baths with separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL OCEAN VIEW
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DELUXE ROOM - BREAKFAST PLAN
All the amenities of the DELUXE room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
1BD RES OCN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE ROOM
550 sq ft. Large private balcony offering tropical garden views. Rooms amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD RITZ-CARLTON SUITE
900 sq. ft oceanfront suite with private lanai on exclusive club floor. Separate living area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD RES OCF SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
ROYAL PACIFIC SUITE
2550 sq. ft oceanfront suite on top floor. Private lanai offers oceanfront view. Separate living/dining area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 6 (varied bedding).
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD OCF RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD RES GDN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL OCEAN VW-IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD OCEAN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the Pacific. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). Approximately 900 sf.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD OCEAN VIEW
900 sq. ft suite with large lanai offering ocean views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD GDN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCEAN RESIDENTIAL SUITE
Newly designed 2 bedroom suites offering views of the Pacific. Residential Suites include 2 baths. a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 6 (1 King & 2 queens)
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
TERRACE ROOM - SUPERSAVER
SUPERSAVER - All the amenities of TERRACE ROOM but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
1BD OCNFRONT RESIDENTIAL SUITE
Newly designed 1 bedroom suites situated ocean front. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4. Approximately 1500 sf of space.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD OCEANFRONT
1200 sq. ft oceanfront suite with private lanai. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DLX OCEAN VIEW - SUPERSAVER
SUPERSAVER - All the amenities of DELUXE OCEAN VIEW but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
CLUB LEVEL ROOM
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD OCEANFRONT RESIDENTIAL STE
Combination of a 1-bedroom oceanfront Residential suite plus a connecting oceanfront room creating nearly 1900 sf of luxury. Multiple bathrooms and private lanais with unobstructed ocean views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the lush gardens. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). 900 sq. ft.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VIEW
900 sq. ft suite with large lanai offering garden views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite

OTHER INFO
ADA compliant rooms available.
DINING
There are 6 Restaurants at The Ritz-Carlton, Kapalua:
Burger Shack! - A casual oceanfront hideaway where guests can savor signature burgers, whimsical shakes and a selection of featured cocktails, craft & local beer. Stay and dine oceanside or get a beach friendly to-go kit. Open daily 11:30am - 4pm.
The Terrace - The Terrace will now offer a unique Chef-crafted dinner menu featuring Hawaiian cuisine created by Executive Chef, John Zaner. The Terrace will be open for dinner Tuesday through Saturday from 5:30 pm to 10 pm.
Kai Cafe - Open daily. Serving barista bar coffee specialties, house made pastries, sandwiches, salads and gourmet snacks.
The Banyan Tree - The Banyan Tree, the hotel's signature award-winning restaurant. The seasonal worldly menu is designed to give diners a sense of the islands most unique flavor profiles. Open daily for dinner: 5:30pm to 9:00pm.
Pool Cafe - Offers tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Lunch served from 11:30am to 4pm, cocktails served from 10am to 5pm.
Alaloa Lounge - The Alaloa Lounge (formerly The Lobby Lounge) offers an extensive menu of cocktails, beers, spirits, appetizers/desserts and casual lunch menu. Lunch served from 11am to 3pm, light fare from 3pm to 5pm and appetizers from 5:30pm to 10pm
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Jean Michel's Ambassadors of the Environment Program Kapalua Adventures (Unavailaable Oct 10 thru Dec 11, 2015)
CHILDREN'S PROGRAMS
The Ritz Kids program explores the environment with full-day and half-day programs.
Applicable Ages: 5 to 18 years old.
Program Fees: Starting @ $69

Children's Facilities
PlayGround
Babysitting Fee: Available for fee
Advance Notice for Babysitting: Reservations require

TripAdvisor Web Reviews
Based on 3662reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Worth Every Penny!
WILLIAM W.
Apr 20 2013
This is our second time staying at the Ritz Carlton and we cannot imagine staying anywhere else! The staff was excellent, the food was impeccable, and the service was more than anyone could expect. Everyone was welcoming and smiling regardless of their jobs. They shared with us recommendations for food, shopping, and excursions. We had a fabulous time!
Customer Rating: 

TEST
Excellent service
ERIC S.
Mar 12 2013
Staff is rated number one. Every is friendly and eager to please. Will definitely go back if we ever visit Maui again. Club level is worth the extra buck.
Customer Rating: 

TEST
Wonderful experience!
SAMUEL M.
Dec 08 2011
We had a wonderful time at the Ritz Carlton! The staff was really welcoming and friendly and we were greeted with "Welcome and Congratulations on your honeymoon Mr. and Mrs. Newlastname!" Everyone we spoke to on the entire island of Maui congratulated us on our honeymoon because the Ritz had told them we were celebrating a special event. It really made our time that much more special. The early morning room service we requested was extremely prompt and the servers were so very friendly. It was a great way to start the day! I will say that I was slightly disappointed by our housekeeping services. I guess I was expecting fun little towel-animals and/or heart shaped anything in our hotel room when we returned every night or at least some sort of friendliness expressed in our room from housekeeping. It was semi-lacking in that department, in my opinion- especially for a Ritz Carlton that did so much in so many other ways to make our stay special. This may have not even crossed my mind if I didn't take notice to the fact that our shower wasn't cleaned every day and neither were our sheets. I started waking up with bug bites all over my legs which was a little skeevy. I do appreciate though, the effort put into saving the environment, but a clean shower would be a nice touch. Overall we had a lovely time and were sad to leave!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Beautiful property
Evelyn K, New York City, New York
Wed May 16 06:01:02 EDT 2018
The Ritz-Carlton Kapalua is beautifully situated property with every amenity you can desire. The rooms were clean (my travel partner thought they were a bit outdated, but that did not strike me at all), the staff went above and beyond (as I would expect from the Ritz), and the food and drinks all very tasty. Michele at the concierge desk was a wonderful asset before and during the trip. The only draw-back to this location is that it is isolated on the island. We spent a great deal of time going between the western and eastern halves of the island. The eastern side has Road to Hana, Makena Park, and Halekalā. Because of this, I would highly recommend you rent a car. My friend and I embraced the travel back and forth, but I can see someone being less excited about that. All that said, there is a great deal to do and see on the western side of the island.

Our Wedding in Maui
mrod27, San Antonio, Texas
Wed May 16 04:51:18 EDT 2018
We visited Maui for our wedding / honeymoon in December and had the pleasure to stay at the Ritz-Carlton Kapalua. We booked the trip with points and at check-in were upgraded to a large suite with a wrap around balcony (for a discounted fee). It was the perfect upgrade for our wedding week on the island. The balcony was the best part. You could sit outside at night and hear the power of the waves crashing against the nearby cliffs. Migrating whales could be seen from the balcony. It was absolutely perfect for our needs. Staff was extremely attentive and it was really hard to come back to our normal lives after being treated like VIPs by hotel staff. The hotel is beautiful and has a large pool with a beach style cafe. Sit in front of the hotel underneath the Banyan Tree. It's magical.

Long wait in paradise!
notoriousjzn, Lakewood, Ohio
Mon May 14 07:00:49 EDT 2018
We stayed at the Ritz for a week. While it was an absolutely amazing locale and parts of the resort were beautiful as well, there was one overwhelming negative to our stay; we had to wait for everything...a long, long time. The remote control wasn't working; it just needed new batteries. An hour later, after two reminder calls to the front desk, we finally had a working remote. We called to order room service-just drinks- and were told it would be 45 minutes for delivery! We could have hoofed it to the local beverage store in that amount of time, and the Ritz has elevators. So, what gives? Additionally: There was trash in the pool gutters, our robes were dirty/already used when we arrived, the wet bar was empty, their bar didn't open until 4 (!), service at their on-site restaurant was at a snail's pace and we had to wait for our room to be prepared for 2 hours when we arrived-sans any courtesy drinks or for that matter any apologies really at all. The place is in dire need of a swim-up bar, if there can be a dire need for such a thing. On the positive side: Food and drinks at the resort were pretty amazing, flavorful and exotically presented and perfectly comingling with lush surroundings. The lobby is an open air space and connects seamlessly to a a balcony lounge, allowing for a spectacular view of the resort's pools and expansive and meticulously trimmed grounds. We had our wedding reception at the Ritz Carlton in Cleveland, Oh and spend our anniversary at a different Ritz location each year. Needless to say, we expected more.

Great Resort
Mike M,
Thu May 10 23:58:03 EDT 2018
Just wrapped up a company event. We had a great time. Room with bedroom, living room and kitchen. Plenty of room and nicely appointed. Pools were great and the service fantastic. Fitness room could’ve been better. Lacked some machines. Really nice bar overlooking resort. The Banyan Tree restaurant is a great place for dinner. Service was great. Only downside is it rained for four days. Area has a reputation for precipitation.

Exceptional Hospitality
craiga559, Fort Lauderdale, Florida
Sat May 05 12:56:11 EDT 2018
We just concluded our 7 night stay at this location and loved it. This was our third stay and we left knowing that we will be back for a fourth time. We travel a lot and have stayed in many high end hotels, often times where service was great but the staff was stiff, insincere and without “Soul” and passion for hospitality. Most hotels just never get it quite right. What makes us want to return is the attention to detail, the warmth and sincerity of staff members, the F&B department (every meal was delicious) and the beautiful setting. I can highly recommend the Banyan Tree Restaurant and the Beach Restaurant. Both are on property. The staff has personality and everyone seems to enjoy their job which shows. We highly recommend this location to anyone who wants a hassle free, relaxing vacation in a beautiful setting. Thank you Ritz team for an exceptional experience.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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