Hawaii-Maui

The Ritz-Carlton, Kapalua


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Exceptional Value    
Please note that "Value" amenities may have travel date, duration or room type restrictions.

2019 Exceptional Values
Extra Value:
Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free in select restaurants.

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.
HOTEL LOCATION
Situated on the midst of the luxurious Kapalua resort, the centerpiece of an historic, 23,000-acre working pineapple plantation on the island of Maui. Oceanfront property, surrounded by 36 holes of of championship golf courses, the Kapalua Acadamy.
Address: ONE RITZ CARLTON DRIVE
KAPALUA
HI

US
Local Phone: 808-669-6200
Toll Free Phone: 800-241-3333
Fax: 808-669-1566
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Valet only / $30)
Physician on Call
Shopping Mall Nearby (10 miles)
Pools
Number of Pools: 2
Outdoor Pools: 2     
1 keiki pool, 20,000 sq. ft. sundeck. Regular and VIP Cabanas available at an additional charge.
Golf: ON-SITE
The Plantation Course and The Bay Course, both located within the Kapalua Resort. Discounted green fees for guests staying at the hotel
Set amid a 23,000-acre historic pineapple plantation, The Kapalua Golf Club offers two 18-hole courses of unrivaled distinction and prestige.
Holes: 36
Green Fees: $ Varies
Cart Fee: $ Varies
Club Rental Fees: $VARIES
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The AAA Five-Diamond Ritz Carlton, Kapalua has completed a detailed $180 million transformation. Five bays and three white sand beaches create the area's renowned shoreline, few miles inland lush rainforests and a protected marine life conservation. The Ritz-Carlton, Kapalua blends into the natural contours of the land while preserving panoramic ocean views. Winner of our 2009 Crystal Award - voted BEST staff & service in Hawaii. Beach: Located on the island's lush northwestern tip, the resort is just steps away from an exclusive golden sand beach. Check-in: 4:00 pm
Check-out: 12:00 pm
Total Rooms: 463
Year Opened: 1992 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Daily resort fee of $36.46, per room, per day. Billed to guest folio and collected at hotel.
ROOM TYPES
1BD RITZ-CARLTON SUITE
900 sq. ft oceanfront suite with private lanai on exclusive club floor. Separate living area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
ROYAL PACIFIC SUITE
2550 sq. ft oceanfront suite on top floor. Private lanai offers oceanfront view. Separate living/dining area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 6 (varied bedding).
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD RES OCF SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCF RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD RES GDN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL OCEAN VW-IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD OCEAN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the Pacific. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). Approximately 900 sf.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD OCEAN VIEW
900 sq. ft suite with large lanai offering ocean views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD GDN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCEAN RESIDENTIAL SUITE
Newly designed 2 bedroom suites offering views of the Pacific. Residential Suites include 2 baths. a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 6 (1 King & 2 queens)
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
TERRACE ROOM -STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a TERRACE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
DLX OCEAN VIEW STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a DLX OCEAN VIEW room but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
TERRACE ROOM -STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a TERRACE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCNFRONT RESIDENTIAL SUITE
Newly designed 1 bedroom suites situated ocean front. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4. Approximately 1500 sf of space.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DLX OCEAN VIEW STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a DLX OCEAN VIEW room but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCEANFRONT
1200 sq. ft oceanfront suite with private lanai. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL ROOM
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD OCEANFRONT RESIDENTIAL STE
Combination of a 1-bedroom oceanfront Residential suite plus a connecting oceanfront room creating nearly 1900 sf of luxury. Multiple bathrooms and private lanais with unobstructed ocean views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the lush gardens. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). 900 sq. ft.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VIEW
900 sq. ft suite with large lanai offering garden views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DELUXE ROOM STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a DELUXE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
2BD GARDEN RESIDENTIAL SUITE
Combination of a 1-bedroom garden Residential suite plus a connecting garden view room creating nearly 1300 sf of luxury. Multiple bathrooms and private lanais with garden views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GDN RESIDENTIAL STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a 1BD GARDEN RESIDENTIAL SUITE but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
DELUXE ROOM STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a DELUXE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCEAN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN - BREAKFAST PLAN
All the amenities of the DELUXE OCEAN room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
DLX OCEAN VIEW STAY/SAVE3
STAY & SAVE3 promotion - - all the amenities of a DLX OCEAN VIEW room but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCEANFRONT - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN VIEW
550 sq ft. Large private balcony offering ocean views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
TERRACE ROOM -STAY/SAVE3
STAY & SAVE3 promotion - - all the amenities of a TERRACE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
CLUB LEVEL ROOM - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
TERRACE ROOM
440 sq ft.. Private balcony with limited views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flay screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE
900 sq. ft ocean view suite with private lanai on exclusive club floor. Separate living area, luxurious baths with separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL OCEAN VIEW
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DELUXE ROOM - BREAKFAST PLAN
All the amenities of the DELUXE room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
1BD RES OCN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE ROOM STAY/SAVE3
STAY & SAVE3 promotion - - all the amenities of a DELUXE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD GDN RESIDENTIAL STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a 1BD GARDEN RESIDENTIAL SUITE but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
DELUXE ROOM
550 sq ft. Large private balcony offering tropical garden views. Rooms amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite

OTHER INFO
ADA compliant rooms available.
DINING
There are 6 Restaurants at The Ritz-Carlton, Kapalua:
Burger Shack! - A casual oceanfront hideaway where guests can savor signature burgers, whimsical shakes and a selection of featured cocktails, craft & local beer. Stay and dine oceanside or get a beach friendly to-go kit. Open daily 11:00am - 4:30pm.
Ulana Terrace - Features a renowned breakfast buffet and a la carte menu. Open with all new furnishings and decor serving our mutual guests as a breakfast option. Open Monday-Friday from6:30am-10:30am and Saturday & Sunday from 6:30am-11:00am.
Kai Cafe - Prepare for the beach, a hike or sightseeing with to-go items including homemade pastries, salads & wraps made with local, organic seasonal ingredients. Fresh coffee, juice & smoothie bar as well. Open daily: 5:30am - 3:00pm.
The Banyan Tree - The Banyan Tree, the hotel's signature award-winning restaurant. The seasonal worldly menu is designed to give diners a sense of the islands most unique flavor profiles. Open daily for dinner: 5:30pm to 9:00pm.
'Ai"Ono - 'Ai'Ono means to "eat well" & "delicous food" in Hawaiian and perfectly describes the new poolside restaurant menu. Offering hand crafted cocktails, tacos, Buddha bowls and pupus made with fresh, local ingredients. Open daily 11am-5pm.
Alaloa Lounge - Alaloa Lounge (formerly The Lobby Lounge) offers an extensive menu of cocktails, beers, spirits, appetizers/desserts and casual lunch menu. Dinner served 3pm-10pm. Cocktails served 3:00pm to close.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Jean Michel's Ambassadors of the Environment Program Kapalua Adventures (Unavailaable Oct 10 thru Dec 11, 2015)
CHILDREN'S PROGRAMS
The Ritz Kids program explores the environment with full-day and half-day programs.
Applicable Ages: 5 to 18 years old.
Program Fees: Starting @ $69

Children's Facilities
PlayGround
Babysitting Fee: Available for fee
Advance Notice for Babysitting: Reservations require

TripAdvisor Web Reviews
Based on 3890reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Worth Every Penny!
WILLIAM W.
Apr 20 2013
This is our second time staying at the Ritz Carlton and we cannot imagine staying anywhere else! The staff was excellent, the food was impeccable, and the service was more than anyone could expect. Everyone was welcoming and smiling regardless of their jobs. They shared with us recommendations for food, shopping, and excursions. We had a fabulous time!
Customer Rating: 

Excellent service
ERIC S.
Mar 12 2013
Staff is rated number one. Every is friendly and eager to please. Will definitely go back if we ever visit Maui again. Club level is worth the extra buck.
Customer Rating: 

Wonderful experience!
SAMUEL M.
Dec 08 2011
We had a wonderful time at the Ritz Carlton! The staff was really welcoming and friendly and we were greeted with "Welcome and Congratulations on your honeymoon Mr. and Mrs. Newlastname!" Everyone we spoke to on the entire island of Maui congratulated us on our honeymoon because the Ritz had told them we were celebrating a special event. It really made our time that much more special. The early morning room service we requested was extremely prompt and the servers were so very friendly. It was a great way to start the day! I will say that I was slightly disappointed by our housekeeping services. I guess I was expecting fun little towel-animals and/or heart shaped anything in our hotel room when we returned every night or at least some sort of friendliness expressed in our room from housekeeping. It was semi-lacking in that department, in my opinion- especially for a Ritz Carlton that did so much in so many other ways to make our stay special. This may have not even crossed my mind if I didn't take notice to the fact that our shower wasn't cleaned every day and neither were our sheets. I started waking up with bug bites all over my legs which was a little skeevy. I do appreciate though, the effort put into saving the environment, but a clean shower would be a nice touch. Overall we had a lovely time and were sad to leave!
Customer Rating: 

TripAdvisor Traveller Reviews
Polynesian Drum Concert In Your Room
897jackn, Portsmouth, New Hampshire
Fri Feb 15 21:25:02 EST 2019
Don’t accept a room in building 2 if there is an Polynesian event scheduled. The sound is overwhelming. The front desk said the music would be finished 40 minutes ago. This is horrible. We arrived in Maui from a delightful stay at Mauna Kea on the Big Island. Go there!

Nice--but i expected more from a Ritz
Roving256379,
Thu Feb 14 18:07:37 EST 2019
This was a trip that I won from my work along with about 300 other employees. I had also won the trip the previous year at the 4 season oahu. This was a complete let down compared to the previous year. And you think Oahu is way more crowded and less pleasant than Maui, right? No. The ride from the airport took an hour. Road to Kana is 1.5 hours. The nearest beach was a good 10 min hike downhill (which means uphill hike in the afternoon), which is not an issue (we are runners), but just annoying. I did not go to the hotel beach once. The pool was fine. I was even in a suite, which was decently big, but the rooms were dated. My coworkers in a standard room had 2 "queen" beds, which were actually no larger than a double. we took the free shuttle down to a nice snorkeling beach and hiked back. Has a little store to stock up on less expensive necessities than the hotel. Had a massage at the spa which was fine. Has different pools in the spa for whatever you need. I just thought i would be more wowed by this Ritz.

First Hawaiian trip for spouse
Karol C,
Thu Feb 14 05:26:35 EST 2019
We had a five night stay at Ritz. Highly recommend the ground floor rooms as you walk directly outdoors. Very comfortable beds. Disappointed that the Banyan Tree restaurant was not open during our stay.

Simply Amazing!
Ariella H, Washington, District of Columbia, United States
Wed Feb 13 06:57:37 EST 2019
My husband and I stayed at this property in December to celebrate his 30th birthday and it was a magical experience. The property is lovely and the service is outstanding. I read alot of reviews prior to our trip about the beach is far from the hotel which is an absolute exaggeration. The beach is about a ten-minute walk from the actual hotel but that's because the property is pretty large. Furthermore, there is a great restaurant by the beach that serves the absolute best milkshakes I ever had!

Substandard Ritz-Carlton Experience for Our Honeymoon
AIReMOE2607, Chicago, Illinois USA
Thu Feb 07 14:00:30 EST 2019
If we could do it again, we would not have stayed here for our honeymoon time in Maui. My husband and I have stayed at other Ritz-Carltons around the world, and this property fell flat in terms of level of service, especially considering it was our honeymoon. This is an occasion when most hotels -- including a Ritz property we stayed at while in Tokyo for the first part of our honeymoon -- bend over backwards to make the stay special. Check-in was unorganized and a big fail because they ultimately gave us a 2nd-floor room that overlooked a kiddie playground and kiddie pool. Definitely not ideal for a couple on honeymoon. It took my husband several rounds of talks with the front desk staff (and a lot of waiting and runaround) before he finally went to the concierge desk for help. He was finally put in touch with a manager who showed us a few room upgrade options. After several hours of delays in securing a room -- this, after a very long flight from Tokyo, on top of it -- we were upgraded to a suite with a partial ocean view. (Important to note for those booking at this property: We booked an ocean-view room, but none of the rooms at this property truly have a clear ocean view; views are angled from the living area, so you don't wake up to views of the ocean.) Also worth noting: The property's aesthetic seemed dated (more 4-star Florida versus what you find at other Ritz properties) and its geography wasn't particularly ideal. It's a drive to many of the major destinations in Maui, so be sure you have a car if you choose to stay here. On a positive note: Once we squared away the room, the management and concierge and pool teams did their best to try and "make good" on the very bumpy introduction. We were upgraded and treated to a free dinner at the property's restaurant. We appreciated all of this ... but the initial experience, especially when compared to the level of service and attention to detail during other Ritz stays, soured our overall impression of the property. This property is too expensive and the brand is too well-established for a substandard experience like the one we had.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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