Hawaii-Maui

The Ritz-Carlton, Kapalua


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Exceptional Value    
Please note that "Value" amenities may have travel date, duration or room type restrictions.

2018 Exceptional Values
Extra Value:
Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.
HOTEL LOCATION
Situated on the midst of the luxurious Kapalua resort, the centerpiece of an historic, 23,000-acre working pineapple plantation on the island of Maui. Oceanfront property, surrounded by 36 holes of of championship golf courses, the Kapalua Acadamy.
Address: ONE RITZ CARLTON DRIVE
KAPALUA
HI

US
Local Phone: 808-669-6200
Toll Free Phone: 800-241-3333
Fax: 808-669-1566
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Valet only / $30)
Physician on Call
Shopping Mall Nearby (10 miles)
Pools
Number of Pools: 2
Outdoor Pools: 2     
1 keiki pool, 20,000 sq. ft. sundeck. Regular and VIP Cabanas available at an additional charge.
Golf: ON-SITE
The Plantation Course and The Bay Course, both located within the Kapalua Resort. Discounted green fees for guests staying at the hotel
Set amid a 23,000-acre historic pineapple plantation, The Kapalua Golf Club offers two 18-hole courses of unrivaled distinction and prestige.
Holes: 36
Green Fees: $ Varies
Cart Fee: $ Varies
Club Rental Fees: $VARIES
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The AAA Five-Diamond Ritz Carlton, Kapalua has completed a detailed $180 million transformation. Five bays and three white sand beaches create the area's renowned shoreline, few miles inland lush rainforests and a protected marine life conservation. The Ritz-Carlton, Kapalua blends into the natural contours of the land while preserving panoramic ocean views. Winner of our 2009 Crystal Award - voted BEST staff & service in Hawaii. Beach: Located on the island's lush northwestern tip, the resort is just steps away from an exclusive golden sand beach. Check-in: 4:00 pm
Check-out: 12 nooon
Total Rooms: 463
Year Opened: 1992 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Daily resort fee of $36.46, per room, per day. Billed to guest folio and collected at hotel.
ROOM TYPES
1BD OCEANFRONT
1200 sq. ft oceanfront suite with private lanai. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DLX OCEAN VIEW - SUPERSAVER
SUPERSAVER - All the amenities of DELUXE OCEAN VIEW but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
CLUB LEVEL ROOM
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD OCEANFRONT RESIDENTIAL STE
Combination of a 1-bedroom oceanfront Residential suite plus a connecting oceanfront room creating nearly 1900 sf of luxury. Multiple bathrooms and private lanais with unobstructed ocean views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the lush gardens. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). 900 sq. ft.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VIEW
900 sq. ft suite with large lanai offering garden views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DELUXE ROOM - SUPERSAVER
SUPERSAVER - All the amenities of the DELUXE ROOM but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
2BD GARDEN RESIDENTIAL SUITE
Combination of a 1-bedroom garden Residential suite plus a connecting garden view room creating nearly 1300 sf of luxury. Multiple bathrooms and private lanais with garden views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GDN RESIDENTIAL SUPERSAVER
SUPERSAVER - All the amenities of a 1BD GARDEN RESIDENTIAL SUITE but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
1BD OCEAN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN - BREAKFAST PLAN
All the amenities of the DELUXE OCEAN room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
1BD OCEANFRONT - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN VIEW
550 sq ft. Large private balcony offering ocean views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL ROOM - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
TERRACE ROOM
440 sq ft.. Private balcony with limited views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flay screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE
900 sq. ft ocean view suite with private lanai on exclusive club floor. Separate living area, luxurious baths with separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL OCEAN VIEW
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DELUXE ROOM - BREAKFAST PLAN
All the amenities of the DELUXE room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
1BD RES OCN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE ROOM
550 sq ft. Large private balcony offering tropical garden views. Rooms amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD RITZ-CARLTON SUITE
900 sq. ft oceanfront suite with private lanai on exclusive club floor. Separate living area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD RES OCF SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
ROYAL PACIFIC SUITE
2550 sq. ft oceanfront suite on top floor. Private lanai offers oceanfront view. Separate living/dining area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 6 (varied bedding).
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD OCF RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD RES GDN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL OCEAN VW-IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD OCEAN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the Pacific. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). Approximately 900 sf.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD OCEAN VIEW
900 sq. ft suite with large lanai offering ocean views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD GDN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCEAN RESIDENTIAL SUITE
Newly designed 2 bedroom suites offering views of the Pacific. Residential Suites include 2 baths. a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 6 (1 King & 2 queens)
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
TERRACE ROOM - SUPERSAVER
SUPERSAVER - All the amenities of TERRACE ROOM but at a substantial discounted rate. Valid at limited times during the year. Must be booked with air and/or car. No room only bookings allowed.
Other Amenities -
1BD OCNFRONT RESIDENTIAL SUITE
Newly designed 1 bedroom suites situated ocean front. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4. Approximately 1500 sf of space.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite

OTHER INFO
ADA compliant rooms available.
DINING
There are 6 Restaurants at The Ritz-Carlton, Kapalua:
Alaloa Lounge - Alaloa Lounge (formerly The Lobby Lounge) offers an extensive menu of cocktails, beers, spirits, appetizers/desserts and casual lunch menu. Dinner served 3pm-10pm. Cocktails served 3:00pm to close.
Burger Shack! - A casual oceanfront hideaway where guests can savor signature burgers, whimsical shakes and a selection of featured cocktails, craft & local beer. Stay and dine oceanside or get a beach friendly to-go kit. Open daily 11:00am - 4:30pm.
Ulana Terrace - Features a renowned breakfast buffet and a la carte menu. Open with all new furnishings and decor serving our mutual guests as a breakfast option. Open Monday-Friday from6:30am-10:30am and Saturday & Sunday from 6:30am-11:00am.
Kai Cafe - Prepare for the beach, a hike or sightseeing with to-go items including homemade pastries, salads & wraps made with local, organic seasonal ingredients. Fresh coffee, juice & smoothie bar as well. Open daily: 5:30am - 3:00pm.
The Banyan Tree - The Banyan Tree, the hotel's signature award-winning restaurant. The seasonal worldly menu is designed to give diners a sense of the islands most unique flavor profiles. Open daily for dinner: 5:30pm to 9:00pm.
'Ai"Ono - 'Ai'Ono means to "eat well" & "delicous food" in Hawaiian and perfectly describes the new poolside restaurant menu. Offering hand crafted cocktails, tacos, Buddha bowls and pupus made with fresh, local ingredients. Open daily 11am-5pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Jean Michel's Ambassadors of the Environment Program Kapalua Adventures (Unavailaable Oct 10 thru Dec 11, 2015)
CHILDREN'S PROGRAMS
The Ritz Kids program explores the environment with full-day and half-day programs.
Applicable Ages: 5 to 18 years old.
Program Fees: Starting @ $69

Children's Facilities
PlayGround
Babysitting Fee: Available for fee
Advance Notice for Babysitting: Reservations require

TripAdvisor Web Reviews
Based on 3738reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Worth Every Penny!
WILLIAM W.
Apr 20 2013
This is our second time staying at the Ritz Carlton and we cannot imagine staying anywhere else! The staff was excellent, the food was impeccable, and the service was more than anyone could expect. Everyone was welcoming and smiling regardless of their jobs. They shared with us recommendations for food, shopping, and excursions. We had a fabulous time!
Customer Rating: 

Excellent service
ERIC S.
Mar 12 2013
Staff is rated number one. Every is friendly and eager to please. Will definitely go back if we ever visit Maui again. Club level is worth the extra buck.
Customer Rating: 

Wonderful experience!
SAMUEL M.
Dec 08 2011
We had a wonderful time at the Ritz Carlton! The staff was really welcoming and friendly and we were greeted with "Welcome and Congratulations on your honeymoon Mr. and Mrs. Newlastname!" Everyone we spoke to on the entire island of Maui congratulated us on our honeymoon because the Ritz had told them we were celebrating a special event. It really made our time that much more special. The early morning room service we requested was extremely prompt and the servers were so very friendly. It was a great way to start the day! I will say that I was slightly disappointed by our housekeeping services. I guess I was expecting fun little towel-animals and/or heart shaped anything in our hotel room when we returned every night or at least some sort of friendliness expressed in our room from housekeeping. It was semi-lacking in that department, in my opinion- especially for a Ritz Carlton that did so much in so many other ways to make our stay special. This may have not even crossed my mind if I didn't take notice to the fact that our shower wasn't cleaned every day and neither were our sheets. I started waking up with bug bites all over my legs which was a little skeevy. I do appreciate though, the effort put into saving the environment, but a clean shower would be a nice touch. Overall we had a lovely time and were sad to leave!
Customer Rating: 

TripAdvisor Traveller Reviews
Remote location, slightly dated but a pleasant stay nevertheless.
sydprime, Metro Manila, Philippines
Tue Aug 14 02:57:05 EDT 2018
The hotel isn't exactly new and could certainly do with a make over but the whole property is maintained well including beautifully landscaped gardens and comfortable public areas. Arriving past 10pm, check in was quick, easy and stress free though receptionist did not offer to escort me to my room. He simply gave me directions. The standard/deluxe rooms are decent in size with all the mod cons including conveniently positioned usb outlets where you will most likely need them. There's a small balcony offering views of different parts of the property (eg. pool area, gardens, distant sea views). The bathroom amenities offer the basic essentials but you can request house keeping for others like dental and shaving kits. As the purpose of my trip was to attend a wedding in the Laihana area, I spent most mornings in the resort and the rest of the time outside the property. I found the resort to be too remote as it required a minimum 30 mins to an hour drive to most places in Maui including the main OGG airport. The food I would best describe as decent. The breakfast buffet was average at best but nothing extra ordinary. The service however was attentive. For the size of the resort, there isn't a lot of restaurants on offer . There was the highly rated Banyan Tree which I wanted to try but it is only open for dinner. The beach, which is open to the general public is again decent but nothing exceptional. Though I did not encounter any problems during my 4-day stay, I couldn't say the experience was anything extraordinary. The lady at the reception desk who checked me out did go out of her way but other than that, the over all service was good though not memorable.

Beautiful Hotel, Trip of a Lifetime
1234hipp, Verona, New Jersey
Sat Aug 11 07:29:12 EDT 2018
If you are looking for total luxury, beautiful and large accommodations and distance from the crowds, this is perfect for you. Our family of 12 just stayed for a week for our parents 50th wedding anniversary. The hotel staff was wonderful about the special occasion. Most knew about the anniversary and gave them well wishes throughout the day and special additions to our dinners. Lara the waitress at the Bayan Restaurant was amazing! Always a smile on her face and great advice of things to do and see. She spoiled us with champagne and dessert to celebrate the anniversary. The food was incredible. Thank you Ritz for a beautiful trip for a family!

Disappointed
Brenda B,
Fri Aug 10 23:09:13 EDT 2018
Staff was average, not up to the Ritz standard that you’d expect. Property is beautiful and remote. Will take 30-60 minutes to get to anything off property. Suggest having a car to fully enjoy Maui. I’ve stayed and the Four Seasons and Fairmont in Wailea. Those properties and service was much, much better.

Amazing resort! You will not be disappointed!
trose79, St. Petersburg, Florida
Fri Aug 10 08:19:55 EDT 2018
My husband and I and are 9 year old daughter just spent 10 glorious days here! The property is absolutely gorgeous and the staff are the loveliest, most helpful people I’ve ever encountered at a resort. Everyone went above and beyond! When we first checked in we had a room facing the golf course which was gorgeous but it was next to the elevator. I happen to be an incredibly light sleeper and I couldn’t sleep from the sound of the elevator going up and down. The next day I spoke with Arianne at the front desk who discussed the issue with the room manager and we were moved to a oceanfront suite. The front desk was so apologetic because they couldn’t move us till the next day. We were so grateful and the new room was incredible! The first day in our new room, housekeeping made us a “towel cake” with a very kind note congratulating me on my recent graduation from ob/gyn residency. They even put a paper stethoscope on my cake! The food on property is delicious and a Mai Tai from the lobby bar is a must! The pool, spa, gym, beach are all incredible! Come stay in paradise and you will not be disappointed!

Fantastic hotel - great location
FloridaJayBird, Tampa, Florida
Wed Aug 08 01:44:30 EDT 2018
It’s impossible to come away with a negative review when visiting paradise. Maui is one of the magical places I’ve ever visited. The Ritz does a great job to try and capture that magic and spread it throughout the property. Negatives - the beach is not as accommodating as nearby beaches for families with children - basically it’s pretty rough and the coral is all but destroyed. The biggest negative for me was value - this property is super expensive. They obviously can get it and the free market has spoken. Nevertheless, lots of very affordable options nearby with access to all of the same amenities.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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