Hawaii-Maui

The Ritz-Carlton, Kapalua


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Exceptional Value    
Please note that "Value" amenities may have travel date, duration or room type restrictions.

2019 Exceptional Values
Extra Value:
Free night and daily buffet breakfast for two (specific category restrictions apply).
Family: Kids 17 and under Stay Free. Kids 5 and under Eat Free in select restaurants.

Immerse yourself in a true Hawaiian experience at The Ritz-Carlton, Kapalua. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities, deliver a true escape. From the moment guests arrive at this breathtaking Maui resort, they are enveloped in captivating surroundings featuring lush flora and greeted with a warm Aloha reception with a Kukui Nut Lei.

Nestled on 54 acres, The Ritz-Carlton, Kapalua showcases a stunning, fully-renovated destination resort offering 463 guestrooms, including 107 residential suites, warm wood floors, travertine marble bathrooms, flat-screen televisions, and Hawaiian-inspired artwork. The luxury hotel suites and guest rooms offer stunning views of the lush foliage and soothing ocean waves, access to our restorative spa and fitness center, and a chance to lose yourself in the tranquility and beauty of our island paradise.

From tropical, beachfront dining, and rejuvenating Hawaiian spa treatments to luxurious poolside cabanas and cultural and recreational activities, this resort is an unforgettable retreat in an island oasis. With direct access to the secluded, award-winning D.T. Fleming Beach, guests of this luxury Maui hotel can relax in the sun, or connect with the natural, tropical environment through hiking, snorkeling, and a variety of other outdoor activities.

The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottoes, heat therapies, and a fitness center with spectacular ocean views. Indulge in the healing powers of Waihua - the name ancient Hawaiians gave to water that is pure in every sense at our luxury spa resort in Maui. Inspired by the spirit, The Ritz-Carlton Spa, Kapalua offers a variety of treatments and therapies, based on native Hawaiian healing and the potent plants, flowers, fruits, and herbs abundant in the islands. Rekindle your spirit and restore balance to your mind, body, and soul at our soothing Maui resort and spa.

Jean-Michel Cousteau's Ambassadors of the Environment offers all levels of activities from land to sea. This program creates opportunities for each participant to learn about Hawaii's unique ecosystems while demonstrating their connection to the larger global systems. It seeks to inspire children (and their parents) to live a more sustainable life and to gain a greater understanding of the relationships of land to sea, humans to nature, people to people, and present to future.

The resort is enveloped by picturesque Kapalua Resort's two championship golf courses, dining, and a century-old pineapple plantation.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property has lowered irrigation consumption by 26,000,000 gallons/per occupied room since 2009, lowered electricity consumption per occupied room by 8.6%, and lowered water consumption per occupied room by 8.9%. LED ceiling lights also run throughout the property, and remaining CFL bulbs are being phased out. Retail apparel is made from 100% organic cotton. As far as the hotel's cuisine, on-site organic gardens feature 70 varieties of herbs, 100 selections of vegetables, and 35 fruit trees.
HOTEL LOCATION
Situated on the midst of the luxurious Kapalua resort, the centerpiece of an historic, 23,000-acre working pineapple plantation on the island of Maui. Oceanfront property, surrounded by 36 holes of of championship golf courses, the Kapalua Acadamy.
Address: ONE RITZ CARLTON DRIVE
KAPALUA
HI

US
Local Phone: 808-669-6200
Toll Free Phone: 800-241-3333
Fax: 808-669-1566
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Valet only / $30)
Physician on Call
Shopping Mall Nearby (10 miles)
Pools
Number of Pools: 2
Outdoor Pools: 2     
1 keiki pool, 20,000 sq. ft. sundeck. Regular and VIP Cabanas available at an additional charge.
Golf: ON-SITE
The Plantation Course and The Bay Course, both located within the Kapalua Resort. Discounted green fees for guests staying at the hotel
Set amid a 23,000-acre historic pineapple plantation, The Kapalua Golf Club offers two 18-hole courses of unrivaled distinction and prestige.
Holes: 36
Green Fees: $ Varies
Cart Fee: $ Varies
Club Rental Fees: $VARIES
Lessons Available
Tennis
Number of Courts: 4
Outdoor Courts: 4
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Horseback Riding: Additional Charge
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Additional Charge
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The AAA Five-Diamond Ritz Carlton, Kapalua has completed a detailed $180 million transformation. Five bays and three white sand beaches create the area's renowned shoreline, few miles inland lush rainforests and a protected marine life conservation. The Ritz-Carlton, Kapalua blends into the natural contours of the land while preserving panoramic ocean views. Winner of our 2009 Crystal Award - voted BEST staff & service in Hawaii. Beach: Located on the island's lush northwestern tip, the resort is just steps away from an exclusive golden sand beach. Check-in: 4:00 pm
Check-out: 12:00 pm
Total Rooms: 463
Year Opened: 1992 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
HOTEL RESTRICTIONS
Daily resort fee of $36.46, per room, per day. Billed to guest folio and collected at hotel.
ROOM TYPES
DELUXE ROOM STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a DELUXE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCEAN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN - BREAKFAST PLAN
All the amenities of the DELUXE OCEAN room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
DLX OCEAN VIEW STAY/SAVE3
STAY & SAVE3 promotion - - all the amenities of a DLX OCEAN VIEW room but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCEANFRONT - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE OCEAN VIEW
550 sq ft. Large private balcony offering ocean views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
TERRACE ROOM -STAY/SAVE3
STAY & SAVE3 promotion - - all the amenities of a TERRACE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
CLUB LEVEL ROOM - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
TERRACE ROOM
440 sq ft.. Private balcony with limited views. Room amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flay screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VW - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE
900 sq. ft ocean view suite with private lanai on exclusive club floor. Separate living area, luxurious baths with separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL OCEAN VIEW
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DELUXE ROOM - BREAKFAST PLAN
All the amenities of the DELUXE room but with the added value of a free night calculated in pricing and daily breakfast buffet for two, redeemable at the Terrace Restaurant. 5 night minimum stay is required.
Other Amenities -
1BD RES OCN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
DELUXE ROOM STAY/SAVE3
STAY & SAVE3 promotion - - all the amenities of a DELUXE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD GDN RESIDENTIAL STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a 1BD GARDEN RESIDENTIAL SUITE but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
DELUXE ROOM
550 sq ft. Large private balcony offering tropical garden views. Rooms amenities include luxurious bathroom with separate shower & tub, dual vanity, hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD RITZ-CARLTON SUITE
900 sq. ft oceanfront suite with private lanai on exclusive club floor. Separate living area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
ROYAL PACIFIC SUITE
2550 sq. ft oceanfront suite on top floor. Private lanai offers oceanfront view. Separate living/dining area, 2 luxurious bathrooms, Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 6 (varied bedding).
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD RES OCF SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCF RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD RES GDN SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
CLUB LEVEL OCEAN VW-IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
1BD OCEAN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the Pacific. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). Approximately 900 sf.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD OCEAN VIEW
900 sq. ft suite with large lanai offering ocean views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD GDN RES SUITE - IPL PROMO
Island Paradise Luxury Promotion - All the amenities of your chosen room PLUS a $500 hotel credit, per stay, which will be applied to all charges signed to room from a variety of hotel outlets. 5 night stay is required.
Other Amenities -
2BD OCEAN RESIDENTIAL SUITE
Newly designed 2 bedroom suites offering views of the Pacific. Residential Suites include 2 baths. a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 6 (1 King & 2 queens)
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
TERRACE ROOM -STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a TERRACE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
DLX OCEAN VIEW STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a DLX OCEAN VIEW room but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
TERRACE ROOM -STAY/SAVE2
STAY & SAVE2 promotion - - all the amenities of a TERRACE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCNFRONT RESIDENTIAL SUITE
Newly designed 1 bedroom suites situated ocean front. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4. Approximately 1500 sf of space.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DLX OCEAN VIEW STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a DLX OCEAN VIEW room but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
1BD OCEANFRONT
1200 sq. ft oceanfront suite with private lanai. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and much more. Sleeps 4 (3 adults or 2 adults/2 kids)
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
CLUB LEVEL ROOM
550 sq ft. room on the exclusive Club level floor with access to private lounge. Room amenities include private balcony, luxurious bathroom with separate shower & tub dual vanity, hardwood flat screen LCD TV & more. Sleeps 3
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
2BD OCEANFRONT RESIDENTIAL STE
Combination of a 1-bedroom oceanfront Residential suite plus a connecting oceanfront room creating nearly 1900 sf of luxury. Multiple bathrooms and private lanais with unobstructed ocean views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN RESIDENTIAL SUITE
Newly designed 1 bedroom suites offering views of the lush gardens. Residential Suites include a private kitchen, private lanai, 42" flat screen TVs and upgraded amenities throughout. Sleeps 4 (1 King bed). 900 sq. ft.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GARDEN VIEW
900 sq. ft suite with large lanai offering garden views. Separate living/dining area, luxurious baths with dual vanity and separate shower & tub. Hardwood floors, flat screen LCD TV and electronics connections. Sleeps 3 (1 KNG or 2 QNS) or 2A/2C
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
DELUXE ROOM STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a DELUXE ROOM but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -
2BD GARDEN RESIDENTIAL SUITE
Combination of a 1-bedroom garden Residential suite plus a connecting garden view room creating nearly 1300 sf of luxury. Multiple bathrooms and private lanais with garden views. Sleeps 6 in varied bedding.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Kitchen
Sofa
Hair Dryer
Radio Alarm Clock
Telephone
Television
Satellite
1BD GDN RESIDENTIAL STAY/SAVE1
STAY & SAVE1 promotion - - all the amenities of a 1BD GARDEN RESIDENTIAL SUITE but offered at a discounted rate. Must be booked with a scheduled air flight to be valid.
Other Amenities -

OTHER INFO
ADA compliant rooms available.
DINING
There are 6 Restaurants at The Ritz-Carlton, Kapalua:
Burger Shack! - A casual oceanfront hideaway where guests can savor signature burgers, whimsical shakes and a selection of featured cocktails, craft & local beer. Stay and dine oceanside or get a beach friendly to-go kit. Open daily 11:00am - 4:30pm.
Ulana Terrace - Features a renowned breakfast buffet and a la carte menu. Open with all new furnishings and decor serving our mutual guests as a breakfast option. Open Monday-Friday from6:30am-10:30am and Saturday & Sunday from 6:30am-11:00am.
Kai Cafe - Prepare for the beach, a hike or sightseeing with to-go items including homemade pastries, salads & wraps made with local, organic seasonal ingredients. Fresh coffee, juice & smoothie bar as well. Open daily: 5:30am - 3:00pm.
The Banyan Tree - The Banyan Tree, the hotel's signature award-winning restaurant. The seasonal worldly menu is designed to give diners a sense of the islands most unique flavor profiles. Open daily for dinner: 5:30pm to 9:00pm.
'Ai"Ono - 'Ai'Ono means to "eat well" & "delicous food" in Hawaiian and perfectly describes the new poolside restaurant menu. Offering hand crafted cocktails, tacos, Buddha bowls and pupus made with fresh, local ingredients. Open daily 11am-5pm.
Alaloa Lounge - Alaloa Lounge (formerly The Lobby Lounge) offers an extensive menu of cocktails, beers, spirits, appetizers/desserts and casual lunch menu. Dinner served 3pm-10pm. Cocktails served 3:00pm to close.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Jean Michel's Ambassadors of the Environment Program Kapalua Adventures (Unavailaable Oct 10 thru Dec 11, 2015)
CHILDREN'S PROGRAMS
The Ritz Kids program explores the environment with full-day and half-day programs.
Applicable Ages: 5 to 18 years old.
Program Fees: Starting @ $69

Children's Facilities
PlayGround
Babysitting Fee: Available for fee
Advance Notice for Babysitting: Reservations require

TripAdvisor Web Reviews
Based on 3933reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Worth Every Penny!
WILLIAM W.
Apr 20 2013
This is our second time staying at the Ritz Carlton and we cannot imagine staying anywhere else! The staff was excellent, the food was impeccable, and the service was more than anyone could expect. Everyone was welcoming and smiling regardless of their jobs. They shared with us recommendations for food, shopping, and excursions. We had a fabulous time!
Customer Rating: 

Excellent service
ERIC S.
Mar 12 2013
Staff is rated number one. Every is friendly and eager to please. Will definitely go back if we ever visit Maui again. Club level is worth the extra buck.
Customer Rating: 

Wonderful experience!
SAMUEL M.
Dec 08 2011
We had a wonderful time at the Ritz Carlton! The staff was really welcoming and friendly and we were greeted with "Welcome and Congratulations on your honeymoon Mr. and Mrs. Newlastname!" Everyone we spoke to on the entire island of Maui congratulated us on our honeymoon because the Ritz had told them we were celebrating a special event. It really made our time that much more special. The early morning room service we requested was extremely prompt and the servers were so very friendly. It was a great way to start the day! I will say that I was slightly disappointed by our housekeeping services. I guess I was expecting fun little towel-animals and/or heart shaped anything in our hotel room when we returned every night or at least some sort of friendliness expressed in our room from housekeeping. It was semi-lacking in that department, in my opinion- especially for a Ritz Carlton that did so much in so many other ways to make our stay special. This may have not even crossed my mind if I didn't take notice to the fact that our shower wasn't cleaned every day and neither were our sheets. I started waking up with bug bites all over my legs which was a little skeevy. I do appreciate though, the effort put into saving the environment, but a clean shower would be a nice touch. Overall we had a lovely time and were sad to leave!
Customer Rating: 

TripAdvisor Traveller Reviews
Beautiful, Secluded and Exceptional Service
Kalynne31,
Sat Apr 06 06:53:50 EDT 2019
We were here for 7 days, it was paradise. The hotel is beautiful, we were fortunate enough to get a poolside room with an Ocean View, #2319, this is a long walk from the lobby but you get used to it and worth it for the view. The room was one that was remodeled and very comfortable. Really nice TV, at least 60-65". A Nespresso coffee system in the room which was a treat. We had a small fridge but no microwave. The staff is what you would expect from a 5 star hotel and every person was a pleasure. My absolute favorite person was Juan in the lobby, he served the evening desert and was the happiest person I met in Hawaii. I read in some of the reviews that the hotel is old which you can tell it has been there for nearly 30 years, but it is extremely well taken care of and the grounds are perfection. We loved the remote location as we visited Wailea and although beautiful it is soooo crowded. With the Ritz you get all the beauty but less commotion. There is a semi private beach right in front of the hotel but I would suggest you ask for the shuttle, which is just a golf cart but since it is a steep incline it is better to ride than walk. The beach is super clean and not so crowded. If you get the opportunity to visit the 8th floor Executive lounge you will not be disappointed, the food, deserts and drinks are fantastic!! There is a little bit of a drive to go sightseeing, an hour to the airport and most other places but the views to get anywhere are spectacular. Note that restaurants close around 9 for most places that aren't too expensive, so be prepared to eat earlier or pay more.

The Ritz-Carlton
326eranc, Los Angeles, California
Thu Apr 04 02:26:13 EDT 2019
After several times in Maui we have decided to try different hotel, The Ritz Carlton was the best choice. With the best customer service start with the valet crew, to the check in with grace, the breakfast buffet to the pool stuff.

great experience
mdh95070, Saratoga, California
Wed Apr 03 11:47:54 EDT 2019
The Ritz was a great experience as one would expect. The room was solid and we had an outstanding view. The food was Maui-expensive (over priced), but good... the hotel staff was excellent as was the wifi. My only constructive feedback was the gym. The exercise balls badly need air and the outstanding pulley machine was missing some of the most basic hand straps/grips. Kind of odd.

Beautiful place!!
sophiedM9941LW, Calgary, Canada
Tue Apr 02 20:42:35 EDT 2019
The place was beautiful with the beach a short walk away. The pool was clean and the service there was fast. The staff were all friendly and helpful as well. The room it self was not to pricy but I would strongly recommend getting one with a kitchen so you can cook your own meals. This saves so much money and works really well!!

Beautiful resort and gorgeous part of Maui
abbarber, Chicago, Illinois
Mon Apr 01 18:27:19 EDT 2019
We just returned from our vacation where we spent the first part at the Ritz in Kapalua and the second part at the Four Seasons in Wailea. This is a great combo for anyone looking to see two very different parts of Hawaii, without having to island hop on an airplane. We have stayed at the Ritz twice before but the last time was 6 years ago and this time we brought our kids (5 and 9). I don't agree with the reviewers who complain the resort of outdated and not up to Ritz standards. We regularly stay at Ritz Carlton's and comparable hotels and think this one is absolutely beautiful. We used points and stayed in a 1 br suite on the top floor and the room was gorgeous - maybe these have been updated more recently? But to me, it's the location and "vibe"' of the resort and all of Kapalua that is most appealing. It's peaceful, naturally beautiful, and laid back. We would go to the beach in the morning and be the only ones there. It is rough and has sticks and isn't totally pristine, but gorgeous and natural. On the other hand, we stayed at the FS in Wailea and while it has many many pro's, it was significantly more crowded and felt a little more uppity to me - which was fine, we can play that too :) But their beach is crowded, their lobby is jam packed, and their restaurant reservations are fully booked for dinner when you arrive. Oh, and you have to save pool chairs by 6:15am. None of this at the Ritz.... the service and property are amazing. The ONLY thing to consider is that one of the reasons the Ritz is less crowded is because the weather is significantly more unpredictable. It is windier, cloudier, and rainier than Wailea. I heard one story from a woman who said it rained 3 straight days once when she was there. We didn't have that last week. Only one of the days it drizzled more than a few times and the sun never really came out - the other two days was a pleasant mix of sun and clouds. But you take your chances on the weather....



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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