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Home > Mexico > Cancun > The Ritz-Carlton Cancun

Cancun - The Ritz-Carlton Cancun

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TripAdvisor Traveler Rating:

Based on 1069 reviews

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Acclaimed as one of the finest hotels in Mexico, this ultra deluxe - AAA Five-Diamond resort, is situated on 1,200 feet of white-sand beach fronting the Caribbean. Guests of The Ritz-Carlton, Cancun will experience innovative Five Diamond cuisine with unparalleled service and culinary options. Highly recommended for a flawless honeymoon. 365 air-conditioned rooms.

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HOTEL LOCATION

Located on more than 7.5 acres with 1,200 feet of beachfront along the azure Caribbean Sea, the resort is 15 minutes northeast of the airport and 20 minutes south of the city of Cancun.

Address: BOULEVARD KUKULKAN
CANCUN
QR

MX

Local Phone: 011-52-998-88...

Toll Free Phone: 800-241-3333

Fax: 011-52-998-881-0815

HOTEL FACILITIES

Barber / Beauty Salon
Boutique Shops
Business Services
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call

Shopping Mall Nearby (15 minutes walking)

Pools
Number of Pools: 2
Outdoor Pools: 2
Swim-up Bar
Two outdoor swimming pools with sun patios and poolside food and beverage service.

Golf: NEARBY
Hilton Cancun Beach & Golf Resort
The Hilton Cancun offers a Par 72, 18 hole golf course constructed by Aoki Corp with a total of 6,767 yards. Facilities include: Driving Range, challenging sand traps, transportation service from the Lobby, and a Golf shop with name brand equipment.
Holes: 18
Green Fees: $70.00 (approx)
Cart Fee: Included
Club Rental Fees: $25.00 (APPROX)
Lessons Available

Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 1
Court Fee: $20.00 per hour

Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge

Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge

HOTEL DETAILS

The Ritz Carlton is designed to reflect the Spanish heritage of Mexico, and prides itself on providing unparalleled personal service to the guest, matched in perfection only by the natural beauty of the surrounding environment.
This luxury resort offers four restaurants, two bars, nightly entertainment, two swimming pools, a a whirlpool, three tennis courts (one lit), a fitness and exercise center, The Kid's Camp Program, gift boutique and sundry shop.
Beach: The property is situated on 1,200 feet of white sand beach.
Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 365
Year Opened: 1993
Credit Cards: Visa, Master Card, Diners Club, American Express

HOTEL RESTRICTIONS

No pets are allowed (except seeing eye dogs). Discover cards, personal checks and business checks are not accepted. NO SPRING BREAKERS. Must be at least 25 years old to check in.

DINING

There are 4 Restaurants at The Ritz-Carlton Cancun:

The Caribe Bar and Grill - Pool and beach services including tropical cocktails and light fare.

Fantino - 5 Diamond restaurant featuring Italian cuisine, men must wear long pants and a collared shirt (no shorts allowed for men or women).

The Club Grill - 5 Diamond restaurant featuring international cuisine, men must wear long pants and a collared shirt (no shorts allowed for men or women).

The Café Mexicano - Mexican food served for breakfast, lunch and dinner, the dress code is informal. Open until 5:00pm.

ACTIVITIES & ENTERTAINMENT

Daily Activities & Entertainment:

Free Aerobic lessons (every day but Sunday).

Nightly Activities & Entertainment:

Nightly Entertainment.

CHILDREN'S PROGRAMS

A fun-filled activities program offered for children 4 to 12. Half and full-day programs are offered, which include lunch. In addition, a variety of family-friendly activities are located nearby, including mini-golf, jungle cruises and water parks.
Applicable Ages: 4 to 12 year old.
Program Fees: $50.00 per child
Children's Facilities
PlayGround
Game Room

Babysitting Fee: $12.00 per hour
Advance Notice for Babysitting: 24 hours

Babysitting services are available, as well as in-room pay per view movies and a video game system.

TripAdvisor Web Reviews

Based on 1069 reviews

What to expect

Location

Rooms

Service

Value

Latest Trip Advisor Review >>

Apple Vacations Traveller Reviews

ROMA L.

Dec 17 2012

Very good service and very clean. Excellent food with a warm welcome. .. More>

Customer Rating:

Cancun trip

DAVID M.

Dec 05 2012

Ella: I actually already sent you a thank you email. Flights, ground transportation, hotel all transpired perfectly. Again, thank you. Dave M. .. More>

Customer Rating:

TripAdvisor Traveller Reviews

The Hotel is Old

Ricardo A, New York City, New York

Thu Jun 13 15:22:06 EDT 2013

just be careful we just came back,from cancun please don't leave valuables out in the room we just find out some one of room service stole a LOUIS VUITON belt from my wife. we stay at room 5031, i... More>

Great vacation

Thomas S,

Thu Jun 13 13:26:12 EDT 2013

After a lot of research on resorts in Cancun we decided to go with the Ritz-Carlton in Cancun. We had many choices, including a few all inclusive resorts, but we decided that we wanted to go with quality. This hotel did not disappoint. From the second we cleared customs at the airport and found our driver (Ritz provided SUV) the relaxation began. Upon arriving at the hotel we were ushered to the Concierge level where we sat at a desk and checked in. cold beverage and wet towels with a pleasant scent were provided. We booked the concierge level because we wanted access to the lounge and all the food and service it provided. Also the rooms on this level are located on the top two floors. We went with an ocean front King sized bed room with a balcony on the 8th floor. The room was really nice and the the view was to die for! We had our two small children (age 7 and 5) with us we opted for a roll away bed to be provided for one of our children. The beach and pool area are fabulous at this resort. We opted for a cabana for the week we were there. It was expensive, but well worth the price. We dined almost exclusively at the in hotel restaurants for dinners. They were spectacular! I would highly recommend them. Food in the Concierge Lounge: This is the reason to go with concierge level. The breakfast & lunch offerings were great and provided more than enough selection to allow us to not have to eat at a restaurant for those meals. I wouldn't rely on it for dinner, although the selection was great for before dinner appetizers and after dinner dessert. There was alcohol, juice and soft drinks available all day. Service: This is really why you stay at the Ritz. The Service is second to none. If you ask a Ritz employee where the restroom is, they don't tell you, they walk you there. If you ask them for something, they get it for you. I really cannot oversell this. If you want a great service experience, go to a Ritz Carlton. Ritz Kids: Our two children wanted to do the Ritz kids program. They really enjoyed it. The "teachers" were very attentive and they did art projects, went swimming in the pool, and generally had a great time. We felt very comfortable leaving our kids at Ritz Kids. The last night they had a Kids Night Out (Friday night) and the kids played games, had dinner and watched a movie with the teachers. This allowed my wife and I to enjoy dinner at the sushi bar. I would highly recommend Ritz Kids! The only issue we had all week was that our cabana was "used" a few times at night during the week by a few of the spring breakers from another hotel. After reporting it to the cabana management our towels were changed immediately and it was swept and cleaned. That really wasn't the Ritz's fault other than they should check the cabanas first thing every morning for this type of thing. While a proper stay at the Ritz Carlton will set you back a little, if you are looking for a great vacation in Cancun with superior service, unbelievable beaches, 5 star food and nice accommodations then this is the place for you.

Fine but nothing special

BenHud, London

Tue Jun 04 15:46:10 EDT 2013

We were rather underwhelmed by our 36-hour stay at this hotel: there was nothing 'wrong' per se - just the general sense of being in a grand old hotel that's a bit down on its luck and feeling rather... More>

a bit dated but still very good

suecasso, Oakland, CA

Fri May 31 22:22:19 EDT 2013

I did a lengthy research before choosing Ritz Carlton. Majority of the resorts in Cancun are all inclusive which is what I don't want as my husband and I don't eat much and don't drink much. The... More>

Hands down the place to stay!!!

Ebi C, Albuquerque, New Mexico

Fri May 31 03:22:22 EDT 2013

When we got to Cancun, originally we made reservations at The Secrets The Vine. after a few hours there My mother and I hated it so we decided to try this hotel. For the same price we were paying at... More>

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.

	APPLE RATINGS: Exceptional Standard of Service & Quality; Luxurious;
	Superior First Class; First Class; Comfortable; Modest
	Superior to other hotels with the same rating; Superior to other hotels with the same rating

*Unless otherwise noted, fares include ROUNDTRIP AIRFARE via U.S. certified air carrier, hotel transfers, hotel tax, resort baggage handling, fuel surcharges and all pre-collected U.S. and foreign taxes and fees including September 11th Security Fee. More details
© 2013 The Coryn Group II, LLC All rights reserved.

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