The Reef 28

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All Inclusive    

This all-inclusive boutique resort, located just one block from Mamita Beach in Playa del Carmen, offers an unparalleled vacation experience to adult guests. From beautifully decorated guestrooms to sensational views and a variety of exciting amenities, this resort provides a true slice of paradise.

Your vacation begins after you check into your gorgeous room, complete with a terrace and lounging area. Deluxe amenities include sumptuous bedding, an aromatherapy kit, complimentary handmade bracelet, locally sourced soaps, pillow menu, and more. If that does not sound tempting enough, you'll also receive butler service, 24-hour room service, and personalized service at the pool!

Speaking of pools, head on up to the rooftop infinity pool and enjoy the cool, refreshing water. If you prefer not to swim, you'll enjoy shaded lounge areas to listen to music, read a book, or simply soak up the sun. Don't forget to stay hydrated at the nearby lounge bar, or grab a bite to eat at the deli.

But the rooftop isn't the only place to get some delicious eats. Enjoy a light breakfast, indulge in a delectable lunch, and tempt your taste buds at dinner with a wide selection of gourmet cuisine. Then wash it all down with a refreshing cocktail from La Cantina de Mezcal, Relaxation Bar, or Tequileria!

The Reef 28 also offers a full-service spa, including a spinning and yoga area with virtual trainers. Whether your idea of relaxation includes a luxurious facial or an hour of yoga, you'll find it easy to relieve stress and tension whenever necessary.
An urban chic hotel rising on the Riviera Maya, The Reef 28 Playa Del Carmen is a new concept luxury resort just one block from the beautiful Mamita Beach.
Playa del Carmen

Car Rental
Laundry / Dry Cleaning Service
Meeting Rooms
Number of Pools: 1
Outdoor Pools: 1     
Adults-only retreat offers chic guest rooms and suites with boutique-style touches. From an upscale rooftop bar and lounge toa stunning infinity pool, full-service spa and salon, and contemporary dining. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 120
Year Opened: 2018 Credit Cards: Visa, Master Card, American Express
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Personalized service in pool area Butler service (MS), The Reef 28 Aromatherapy kit (the Reef 28 Aromatherapy kit (MS), bathrobes, slippers, goose-feather pillows and duvet, complementary hair care products and artisanal gift (handmade bracelet).
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
The Reef 28 features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at The Reef 28:
Luxurious Cafe - Enjoy a light breakfast, take a Mexican Black Coffe (offered in the morning) or indulge yourself after lunch with our special selection of sweet crepes, capuccino drinks,mini cakes and more.
Tequileria -
Deli - Gourmet style
Relaxation Bar -
La Cantina del Mezcal Bar - Mexican drinks
Rooftop Lounge Bar - Amazing view enhanced by the fresh air of the palms swaying in the sea breeze above your head offering premier services and cocktails
Daily Activities & Entertainment:
Spinning area (spinning virtual trainer), Yoga area (Yoga Virtual Trainer)
TripAdvisor Web Reviews
Based on 93reviews
What to expect

TripAdvisor Traveller Reviews
Great service and location, perfect for a short get-away
trippou, Austin, Texas
Sat Sep 22 16:32:45 EDT 2018
This adults-only hotel has been open for about 6 months and it's cute, very clean, has a fantastic roof-top patio and pool with a (limited) view of the beach. The rooms are spacious and comfortable. The staff are courteous, very professional and helpful. (We really enjoyed the great service provided by bartender Homero.) The food is OK. Location is great: 2 minutes walk to both the beach and Quinta Avenida. Local (less touristy) restaurants are just a few minutes away by foot.

September 2018, Playa Del Carmen
vic0p69, Dallas, Texas
Thu Sep 20 07:40:05 EDT 2018
First time to Reef 28 as it is new. First impressions are good. Room is very clean and spacious. Great view from the roof top pool! This is not ocean front which was good this time due to the seaweed issue the whole area is having. Alex, Carolina, Armondo and Patreicia we just great. We did have a few issues with the roof top lunch. One time we waited over an hour to get a hot dog and hamburger. The next time after an hour, I complained and we left. 30 minutes after that the waiter came to say our food was ready, but cold. I was Hangery by then. Drinks seemed weak but Armondo & Patrecia made a great ceasars! I think the word I would use to describe is inconsistent. Lots of greatness but still not up to speed. We loved the Mexican restaurant but not the Asian one. Buffet is really only in the morning.

Dear management
mark p,
Wed Sep 19 21:52:19 EDT 2018
The food and service was honestly the best I had in awhile. I could really tell that the staff and management were trying their best to make a good impression on their guests. However there is one thing very wrong about the resort and I am shocked no one else has pointed it out. Because of this issue I had to cancel the remainder of my time at this resort which caused quite the inconvenience to my travel plans. I want to see this resort be successful as it is obvious lots of money and hard work has been put into this business. I know management is aware of this issue so management please fix this issue as though not everyone may notice this big (or should I say minuscule) problem, it does affect EVERYONE staying there. Though I will not reveal the problem in my review someone else will and it is best to resolve this before it damages your resorts reputation.

TracyPest, Bluffton, Alberta, Canada
Tue Sep 18 11:53:44 EDT 2018
This resort is clean and beautiful! The room and the food were amazing, the Asian restaurant had fabulous food and great presentation! Shout out to Yair in the Mexican restaurant,super nice and friendly! The rooftop had good service and food and the pool was really clean and well maintained. The Lobby Bar and the Amazing Armando were the best!. The drinks were always the greatest,the Tom Collins are the best ever! Patricia was also wonderful and friendly. Arturo and all the staff at the Buffet restaurant were always great and welcoming every morning! Overall the staff is wonderful and courteous always, the hotel is beautiful and very clean, the room service was great and really fast too. Totally 5*

Ivania H,
Mon Sep 17 16:23:38 EDT 2018
I loved this hotel, it’s clean, modern and so close to the 5th Avenida. The waiters and bar tenders are superb....great service and amazing customer service! We enjoyed the food and the beverages. The roof top bar was awesome and the view great. A bit noisy at night time as the restaurant outside the hotel play really loud music till late. The bad side of this hotel is the beach...has none, you need to take a shuttle to go to it, beside that, is great!

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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