Cancun

The Grand at Moon Palace Cancun


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2019 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).

Enjoy exquisite luxury in Cancun! The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment.

Luxurious rooms boast Free WiFi, a daily refreshed mini-bar, liquor dispenser, bathrobes, slippers, turndown service, and a pillow menu. Also, relax in style in your very own double whirlpool tub!

The ten restaurants offer exquisite dining. Sample cuisine from all over the world! Choose from French, Asian, Lebanese, Peruvian, Mexican, Italian...the list goes on! Casual snacks are served during the day by the pool and at the beach club. Teens can enjoy pizza at the Teens Arcade. Meanwhile, adults will enjoy beverage service at the swim-up bars!

Entertainment is never in short supply at The Grand at Moon Palace Cancun! Get your heart pumping in the fitness center or try a yoga, Pilates, or TRX class. Daily activities are held out by the pool and the nightly shows are captivating! Kids have their own water adventure area and playroom!

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The resort is located just 10 minutes away from the Cancun International Airport and 20 minutes from downtown Cancun.
Address:
Cancun


MX
Fax: 011 (52 998) 881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 7

Swim-up Bar
Golf: ON-SITE
The resort offers a profesionally designed golf course peacefully nestled in beautiful surroundings. It offers 27 holes that meander through lakes and jungles.
Holes: 27
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Water park
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort offers luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, an indulgent spa, complimentary Wi-Fi, unlimited local and long distance alls to the continental U.S. and Canada, as well as nightly and wo
Total Rooms: 1316
Year Opened: 2017 Credit Cards:
ROOM TYPES
GRAND SWIMUP SUITE
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour rm service, wireless internet and more. Garden or Resort View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
2 BEDROOM PRESIDENTIAL SUITE
1 Bedroom with king size bed & private bath w/ shower only. 1 Bedroom with double beds, Double Whirlpool Tub, In Room Wine & private bath w/ shower only. Terrace, Living Room, Dining & Bar Area, Liquor Dispenser, Mini Bar, Bathrobes & Slippers
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND FAMILY DELUXE
Two connecting Superior Deluxe rooms. One room with king bed and connecting room with 2 dbl beds. Offers same amenities as other categories with the addition of special child/family amenities. Category is only available for families traveling w/ children.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND DELUXE GARDEN VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND DELUXE RESORT VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
exclusive beach bag (one per room, per stay) and pillow menu
DINING
The Grand at Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at The Grand at Moon Palace Cancun:
Asian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Lebanese Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
Caribbean Restaurant - Located between bldg. 85 & 87, next to Caribbean pool. Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Swim-up Bar - Located in front of the Caribbean Restaurant. Open from 9:00am - 5:00pm.
Buffet Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
Italian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Club - Located in the central lobby. Opened only on Friday, Saturday, Monday and Wednesday from 10:00pm - 3:00am (days & hours of operation are subject to change).
Peruvian Restaurant - Located in the central lobby (Next to bldg. 94 and wedding kiosk). Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Lobby Bar - Located in the central lobby. Serves drinks and cocktails. Open from 9:00pm - 1:00am.
Steakhouse - Located in the central lobby. Serves dinner only, a-la-carte.
French Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Mexican Restaurant - Serves a buffet breakfast and an a-la-carte dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities are offered (for both children and adults).
Nightly Activities & Entertainment:
Nightly shows are offered.
CHILDREN'S PROGRAMS
Kids water adventure area. Playroom/Kids Experience (at water area).

TripAdvisor Web Reviews
Based on 30292reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Awesome 5 day stay
Mikeles914, Hasbrouck Heights, New Jersey
Wed Jan 16 04:40:15 EST 2019
We just stayed at the Moon Palace Sunrise from January 10th to 14th. We traveled with another couple - altogether 4 adults, a 19-year old and two 13 year olds. This resort is awesome for every age group. The food at restaurants were excellent, as was the breakfast buffet each morning at La Gondola Restaurant. We spent most of our time during the day at the Activities pool, which has games and events every hour, including pool volleyball, music trivia, aqua aerobics, water polo, etc. The Entertainment staff at the Activities Pool was awesome - Mikio, Alex, David and Alfredo really keep everyone going!! Best part of the activities pool is you do a lot or do nothing! Swim up bar and food amenities around the pool were great. And of course my son LOVED the Flow Rider. Overall this is an excellent, safe and reasonable place to stay. Only caution is if you are a big OCEAN person, the beach is beautiful but the water is a natural reef so lots of rocks and seaweed. Not really a big deal because the pools are so clean and pretty. Staff overall is also excellent and resort is super-clean. Overall this is an excellent resort, only 15 minutes from Cancun Airport, and terrific for families of all ages!

standards have dropped
david g,
Wed Jan 16 01:34:37 EST 2019
i recently stayed at ,nisuk for my 5 visit, i cant believe the change from last year, obvious cuts in staff ,shortage in products ,bar in lobby constantly running out of products,served drinks in plastic pool cups in whats supposed to be a 5 star lobby bar,tonic in drinks was like water ( no gas ) constant cues in main buffet restaurant ,the second time i visited they had no red wine so i left . The staff are fantastic at there job but there overworked & not given enough back up to do the job,drinks around pool ( when we got them ) wer often served in dirty or worn out plastic glasses that should have been disposed of a long time ago. the pool bar constantly running out of , orange juice ,pineapple juice & straws , the excuse we were given is that it was for the environment however the sunrise had plenty ,the beech palace had plenty & just before we left the nisuk had plenty of straws , how contradictory is that ? i have been for the last 4 years & totally loved the place & the staff , i recommended the palace to numerous friends & family who have all visited on my recommendation , thre were a total of 15 of us there on this my 5 visit & im sad to say this was my last visit as im so disappointed in the changes that are so noticeable to to regular guests , had there not been so many of us i would have happily came home after 3 days. on top of all that for 4 days my self & other members of our party ,suffered from intestinal cramps & all that goes with it & after talking with other guests we come to the conclusion that its an ongoing problem . this revue is from myself there was a revue listed in tripadvisor when i returned from mexico that i had not done , there is someone obviously hacking accounts & putting false revues .

Wired lounge disaster!
320rubyg,
Tue Jan 15 18:53:29 EST 2019
We were a family of 14 that were visiting the wired lounge in the sunrise building on January 15th at approximately 23:00. Two of our guests had brought in an alcohol beverage not knowing that alcohol beverages are prohibited in this lounge. These two people were stopped at the door of the lounge and asked to leave and finish their beverages at the door- both of them did. Then we noticed a group of 4 men who were drinking alcohol (cesaras to be exact) and were playing at the ping pong game and were not being asked to leave. We kindly reported this to Romain (an employee at the wired lounge) who stated he would take care of it. We waited 10 minutes, during which time one of the 4 men spilt their drinks on the floor by accident. We went back to Romain and asked again "these men have their alcohol drinks in the lounge...so are we allowed to bring our alcohol in here as well"- Romain stated no and went to speak to the men. The men in return laughed and one of them placed his drinks on the employee's desk. We asked Romain again if he would be okay with us placing our alcohol beverages on his desk, to which he replied "no drinks are allowed in here." We then explained how one of those men had placed their drinks on his desk and are laughing and continuing to play their game with no worries. We asked for Roman's manager's name to which Roman replied "his name is Alfredo but he's not here now...you can go complain at the customer relations desk." A few of us left to go file a complaint at the front desk while a few of us remained in the wired lounge. Those who remained at the wired lounge saw Roman accept a monetary tip from the group of men who had their alcohol beverages inside of the facility. We have filed our complaint at the desk but this is so unfair. There is no equality at this facility unless there is a money value attached to it. We have 7 rooms booked here at this time and unless this issue is dealt with in a convenient manner, we will not be returning. Complete bs!

Horrible
luisrJ1664HE, Cuauhtemoc Municipality, Mexico
Tue Jan 15 18:41:05 EST 2019
900 rooms! Worst mini bar (only soda) and terrible room service (fish and chips are actually small fish fingers wtf?!?) One if not the worst hotel I’ve been to... everything feels cheap and low quality

Wine tasting at Nizuc moon palace resort
Odonah, Elk Grove, California
Tue Jan 15 17:45:40 EST 2019
Eduardo at The Pub Moon Palace Resort Nizuc presented an informative wine tasting presentation. Complete with wine paired with food. His knowledge of wines is extensive. I highly recommend attending! !



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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