Cancun

The Grand at Moon Palace Cancun


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2019 Exceptional Values
Extra Value:
Receive up to a $1500 Resort Credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply. See applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two T-shirts, and breakfast in bed (reservations required; minimum 3 night stay).
Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply).

Enjoy exquisite luxury in Cancun! The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment.

Luxurious rooms boast Free WiFi, a daily refreshed mini-bar, liquor dispenser, bathrobes, slippers, turndown service, and a pillow menu. Also, relax in style in your very own double whirlpool tub!

The ten restaurants offer exquisite dining. Sample cuisine from all over the world! Choose from French, Asian, Lebanese, Peruvian, Mexican, Italian...the list goes on! Casual snacks are served during the day by the pool and at the beach club. Teens can enjoy pizza at the Teens Arcade. Meanwhile, adults will enjoy beverage service at the swim-up bars!

Entertainment is never in short supply at The Grand at Moon Palace Cancun! Get your heart pumping in the fitness center or try a yoga, Pilates, or TRX class. Daily activities are held out by the pool and the nightly shows are captivating! Kids have their own water adventure area and playroom!

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The resort is located just 10 minutes away from the Cancun International Airport and 20 minutes from downtown Cancun.
Address:
Cancun


MX
Fax: 011 (52 998) 881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 7

Swim-up Bar
Golf: ON-SITE
The resort offers a profesionally designed golf course peacefully nestled in beautiful surroundings. It offers 27 holes that meander through lakes and jungles.
Holes: 27
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Water park
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort offers luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, an indulgent spa, complimentary Wi-Fi, unlimited local and long distance alls to the continental U.S. and Canada, as well as nightly and wo
Total Rooms: 1316
Year Opened: 2017 Credit Cards:
ROOM TYPES
GRAND DELUXE GARDEN VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND DELUXE RESORT VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND SWIMUP SUITE
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour rm service, wireless internet and more. Garden or Resort View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
2 BEDROOM PRESIDENTIAL SUITE
1 Bedroom with king size bed & private bath w/ shower only. 1 Bedroom with double beds, Double Whirlpool Tub, In Room Wine & private bath w/ shower only. Terrace, Living Room, Dining & Bar Area, Liquor Dispenser, Mini Bar, Bathrobes & Slippers
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND FAMILY DELUXE
Two connecting Superior Deluxe rooms. One room with king bed and connecting room with 2 dbl beds. Offers same amenities as other categories with the addition of special child/family amenities. Category is only available for families traveling w/ children.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
exclusive beach bag (one per room, per stay) and pillow menu
DINING
The Grand at Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at The Grand at Moon Palace Cancun:
Club - Located in the central lobby. Opened only on Friday, Saturday, Monday and Wednesday from 10:00pm - 3:00am (days & hours of operation are subject to change).
Peruvian Restaurant - Located in the central lobby (Next to bldg. 94 and wedding kiosk). Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Lobby Bar - Located in the central lobby. Serves drinks and cocktails. Open from 9:00pm - 1:00am.
Steakhouse - Located in the central lobby. Serves dinner only, a-la-carte.
French Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Mexican Restaurant - Serves a buffet breakfast and an a-la-carte dinner.
Asian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Lebanese Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
Caribbean Restaurant - Located between bldg. 85 & 87, next to Caribbean pool. Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Swim-up Bar - Located in front of the Caribbean Restaurant. Open from 9:00am - 5:00pm.
Buffet Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
Italian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities are offered (for both children and adults).
Nightly Activities & Entertainment:
Nightly shows are offered.
CHILDREN'S PROGRAMS
Kids water adventure area. Playroom/Kids Experience (at water area).

TripAdvisor Web Reviews
Based on 30954reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Indian Destination Wedding
Pvarghese84, Staten Island, New York
Thu Mar 14 20:28:08 EDT 2019
We booked our wedding with Tom and Roshine at Moon Palace in Cancun, Mexico on April 28, 2018. We had a total of about 200 guests who attended the wedding. Which is a lot of people for a destination wedding. It was a beautiful and amazing time. I can definitely say this wouldn't have been possible without the help and experience from Travel Tom. We felt confident flying in our family and friends because of their previously dealings with the resort. They made the booking super easy, and helped arrange travel for for each of our guests. We we completely suprised because they went above and beyond to make our day extra special. We had a private limo for not only us but our bridal party! They even surprised us with a Presidential Suite! They helped negotiate a lot of pricing to make our wedding more affordable. Trying to book with people in another country I felt super confident because of Tom and Roshine. The resort itself is very accommodating to all of our guests. Multiple cuisines. Very large so you have to walk a lot. But they have everything that you need. Very clean. Food is excellent. Team that handled our wedding events were good. The only thing I didn't like was my DJ/MC for our wedding reception, which I didn't expect would be so bad. The club DJs were excellent every night! The lounge was very nice and had good vibes. Overall, they did an excellent job for a very large group of people.

Grand location - Great resort for families
tehlove, Montreal, Canada
Thu Mar 14 20:05:12 EDT 2019
We stayed at the Grand for a total of 10 days. The resort is clean and very well maintained. A few highlights. 1. The water park (although not complete) was a favorite for our kids. Typically, they are over it after spending a day there but requested to go back a few times over our stay. The wave pool and lazy river were a huge hit. 2. Kids club in the middle of the water park. They had really cool games including glow in the dark mini putt, bumbler cars and a zip line type thing. One thing I was not so comfortable with is that kids 8+ can come and go as they please and kids 7 and under can only be upstairs without supervision. This was only at this kids club, Nizuc and Sunrise they are fully supervised. 3. The family pool. The guys and girls who ran the kids activities were amazing. I believe it was Oscar, Charlie and Brenda. They loved their job and it showed. They took the time to make sure the kids participated and nobody was left out. Family favorite was the water balloon fight. “Destroyers” for the win!! 4. The Grill located near the family pool. Shout out to the two Alfredo’s and Ricardo. (The younger Alfredo along with Ricardo also served me in the mornings and the grand buffet)they made sure I had cold bottled water and my cafe latte every service. The food there was some of the best for lunch. Great grilled selection including our favorite steak and burgers. 5. The coffee shop. Oh boy, the crepes are the reason I probably gained 10 lbs. Libertad I believe is her name this woman is a gem. What incredible service. The service she provides is a true reflection of being treated like royalty. She made sure that we were well taken care of every single time we went. All the staff including Guillermo at the water park were amazing. Truly 5 star experience. The only thing I found lacking was the food selection. Do t get me wrong even though there was not a huge choice at the buffet and every night was the same it was all great. As well, it was difficult to get any reservations. In 10 days we were able to secure one reservation at Momo at sunrise. It was delish but I would have loved to get to try another place. I would surely visit this chain again.

Pool Waiter
Jenna A,
Thu Mar 14 18:59:15 EDT 2019
Pablo is a pool waiter who is amazing and never leaves you without a drink in your hand. He is very efficient, respectful, and overall an amazing guy to end it all. We always sit in the same spot every year have Pablo be our sever as we are very proud of him. Pablo, you are the man!!!!!!

Day visit at Moon Palace! Very disappointing
ResumeWriter, Toronto, Canada
Thu Mar 14 18:06:06 EDT 2019
We went to Moon Palance resort for a day as we were staying in the Beach Palace resort. We were very disappointed with the service we received from the staff. First of all, they all looked very unhappy and tired. I think this resort is too big and need a lot of maintenance for sure. the pool floor has many tiles coming off or the floor is damaged. The washroom where we changed had flush not working and no toilet paper. What a waste of a day. Went to MOMO restaurant for dinner but definetly not asian food.

Great Resort
notenoughgolf, Okotoks, Canada
Thu Mar 14 17:58:13 EDT 2019
Fantastic resort. People are extremely friendly and definitely work hard to make sure your experience the best service of any resort. Can't wait to go back. Lots of choice for restaurants. Rooms very clean and first rate. Options for quiet pool areas and lots to do if you want activities.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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