Cancun

The Grand at Moon Palace Cancun


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2018 Exceptional Values
Extra Value: Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration & usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Enjoy exquisite luxury in Cancun! The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment.

Luxurious rooms boast Free WiFi, a daily refreshed mini-bar, liquor dispenser, bathrobes, slippers, turndown service, and a pillow menu. Also, relax in style in your very own double whirlpool tub!

The ten restaurants offer exquisite dining. Sample cuisine from all over the world! Choose from French, Asian, Lebanese, Peruvian, Mexican, Italian...the list goes on! Casual snacks are served during the day by the pool and at the beach club. Teens can enjoy pizza at the Teens Arcade. Meanwhile, adults will enjoy beverage service at the swim-up bars!

Entertainment is never in short supply at The Grand at Moon Palace Cancun! Get your heart pumping in the fitness center or try a yoga, Pilates, or TRX class. Daily activities are held out by the pool and the nightly shows are captivating! Kids have their own water adventure area and playroom!

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The resort is located just 10 minutes away from the Cancun International Airport and 20 minutes from downtown Cancun.
Address:
Cancun


MX
Fax: 011 (52 998) 881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 7

Swim-up Bar
Golf: ON-SITE
The resort offers a profesionally designed golf course peacefully nestled in beautiful surroundings. It offers 27 holes that meander through lakes and jungles.
Holes: 27
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Water park
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort offers luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, an indulgent spa, complimentary Wi-Fi, unlimited local and long distance alls to the continental U.S. and Canada, as well as nightly and wo
Total Rooms: 1316
Year Opened: 2017 Credit Cards:
ROOM TYPES
2 BEDROOM PRESIDENTIAL SUITE
1 Bedroom with king size bed & private bath w/ shower only. 1 Bedroom with double beds, Double Whirlpool Tub, In Room Wine & private bath w/ shower only. Terrace, Living Room, Dining & Bar Area, Liquor Dispenser, Mini Bar, Bathrobes & Slippers
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND FAMILY DELUXE
Two connecting Superior Deluxe rooms. One room with king bed and connecting room with 2 dbl beds. Offers same amenities as other categories with the addition of special child/family amenities. Category is only available for families traveling w/ children.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND DELUXE GARDEN VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND DELUXE RESORT VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND SWIMUP SUITE
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour rm service, wireless internet and more. Garden or Resort View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
exclusive beach bag (one per room, per stay) and pillow menu
DINING
The Grand at Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at The Grand at Moon Palace Cancun:
Caribbean Restaurant - Located between bldg. 85 & 87, next to Caribbean pool. Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Swim-up Bar - Located in front of the Caribbean Restaurant. Open from 9:00am - 5:00pm.
Buffet Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
Italian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Club - Located in the central lobby. Opened only on Friday, Saturday, Monday and Wednesday from 10:00pm - 3:00am (days & hours of operation are subject to change).
Peruvian Restaurant - Located in the central lobby (Next to bldg. 94 and wedding kiosk). Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Lobby Bar - Located in the central lobby. Serves drinks and cocktails. Open from 9:00pm - 1:00am.
Steakhouse - Located in the central lobby. Serves dinner only, a-la-carte.
French Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Mexican Restaurant - Serves a buffet breakfast and an a-la-carte dinner.
Asian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Lebanese Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities are offered (for both children and adults).
Nightly Activities & Entertainment:
Nightly shows are offered.
CHILDREN'S PROGRAMS
Kids water adventure area. Playroom/Kids Experience (at water area).

TripAdvisor Web Reviews
Based on 24814reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
dopest vacay ever
sankly, Chicago, Illinois
Thu Jun 14 21:25:29 EDT 2018
Overall, our stay was amazing and it was one of my favorite vacations. It was very luxurious and clean which is very important. Our butlers Isaac and Arturo were very friendly and helpful. It was my birthday so Isaac decorated the kitchen with balloons and cake for my family and me. All the drivers are really nice especially Roque and Carlos. I loved the buffet in Nizuc and the waiters Glendi, Orlando, and Geremias were very helpful. When I filled my plate up at the buffet they would take my plate back to my table for me and pull out and push in my chair. The Brazilian steakhouse waiters, Jesus, Carlos, and Juan, were also very friendly to my family. In the Grand there are so many activities such as bowling where I met Hugo Gonzalez and Aldo. This hotel is pretty big and there are a lot of shows and activities to go to.

Best Vacation Ever
Tyler L,
Thu Jun 14 21:16:13 EDT 2018
We just returned from another week at Moon Palace. We stayed at The Grand and it is incredible! We’ve stayed at the Sunrise section before and the Grand is even better. The rooms are outstanding and beautiful. We stayed at a villa and it went beyond expectations. We wouldn’t have even needed to leave the room. The service is great and everyone is always friendly. Everything is easy to access especially with the golf carts. We especially enjoyed Roque, Carlos, Saul, Francisco, and Gil as our drivers! They were so friendly and made each golf cart ride enjoyable! The butlers that we had, Isaac and Arturo, were very accommodating and fulfilled every request we had. They were able to help out with organizing a birthday celebration in the family and made it extra special. They truly took away all the stress in planning, as we were traveling with 20 family members. The restaurants all offered great food and the service was great, especially from Glendi, Orlando, and Geremias at the Mexican place at Nizuc and Jesus, Carlos, and Juan at the Arricefes restaurant in Nizuc. They went above and beyond for my family and we hope to see them when we come again! Hugo Gonzalez and Aldo at bowling were so accommodating and really helped us organize. The people that work here really make Moon Palace great and really make the vacation great.

INCREDIBLE EXPERIENCE IN THE DISCO CALLED NOIR!!!
Michael s, New York
Thu Jun 14 20:38:43 EDT 2018
I am very happy to have gone to the disco of the moon palace called noir, the attention from our waitress Maria was totally incredible, the place is very beautiful and the music we liked a lot, I went with a couple of friends and it was a night of total relaxation, thank you very much for making our experience at the hotel even more pleasant and we will definitely be back, I am very happy to choose again Cancun for vacation and doing business, thanks to the staff and see you soon Maria.

Outstanding service and dinner
lovelife45, Marietta, Georgia
Thu Jun 14 19:03:08 EDT 2018
The service from our outstanding waiter Rafael and manager Victoria was over-the-top! We love this place and will continue to visit each time we come to the Moon Palace. Thank you so much ... and thank you for the spinach tomato soup it is excellent.

Good food and amazing service in our language
Gino M,
Thu Jun 14 18:57:56 EDT 2018
Very good food, lasagna was excellent, carpacio, ravioli stuffed with duck à l’orange and fun bikinitini as digestive! I recommend! Our waiter David spoke tonus in French and gave us good recommendations and amazing service!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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