Cancun

The Grand at Moon Palace Cancun


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2018 Exceptional Values
Extra Value: Receive up to a $1500 in Resort Credit (booking dates, travel dates, duration & usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Honeymoon dinner and one breakfast in bed (reservations required; restrictions apply).
Family: Two kids 12 and under Stay, Play, and Eat Free (valid 6/01-12/23/18)!

Enjoy exquisite luxury in Cancun! The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment.

Luxurious rooms boast Free WiFi, a daily refreshed mini-bar, liquor dispenser, bathrobes, slippers, turndown service, and a pillow menu. Also, relax in style in your very own double whirlpool tub!

The ten restaurants offer exquisite dining. Sample cuisine from all over the world! Choose from French, Asian, Lebanese, Peruvian, Mexican, Italian...the list goes on! Casual snacks are served during the day by the pool and at the beach club. Teens can enjoy pizza at the Teens Arcade. Meanwhile, adults will enjoy beverage service at the swim-up bars!

Entertainment is never in short supply at The Grand at Moon Palace Cancun! Get your heart pumping in the fitness center or try a yoga, Pilates, or TRX class. Daily activities are held out by the pool and the nightly shows are captivating! Kids have their own water adventure area and playroom!

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The resort is located just 10 minutes away from the Cancun International Airport and 20 minutes from downtown Cancun.
Address:
Cancun


MX
Fax: 011 (52 998) 881-6001
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 7

Swim-up Bar
Golf: ON-SITE
The resort offers a profesionally designed golf course peacefully nestled in beautiful surroundings. It offers 27 holes that meander through lakes and jungles.
Holes: 27
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Water park
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This resort offers luxurious accommodations, extraordinary dining options, top-shelf liquors, 24-hour room service, an indulgent spa, complimentary Wi-Fi, unlimited local and long distance alls to the continental U.S. and Canada, as well as nightly and wo
Total Rooms: 1316
Year Opened: 2017 Credit Cards:
ROOM TYPES
GRAND FAMILY DELUXE
Two connecting Superior Deluxe rooms. One room with king bed and connecting room with 2 dbl beds. Offers same amenities as other categories with the addition of special child/family amenities. Category is only available for families traveling w/ children.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND DELUXE GARDEN VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND DELUXE RESORT VIEW
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour room service, wireless internet and more. 1 king or 2 dbl beds
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
GRAND SWIMUP SUITE
Offers a whirlpool tub, private bath with shower, balcony with chaise lounge, table & chairs, seating area, daily refreshed minibar, A/C, telephone, Smart TV, alarm clock w/iPod® dock, 24-hour rm service, wireless internet and more. Garden or Resort View.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
2 BEDROOM PRESIDENTIAL SUITE
1 Bedroom with king size bed & private bath w/ shower only. 1 Bedroom with double beds, Double Whirlpool Tub, In Room Wine & private bath w/ shower only. Terrace, Living Room, Dining & Bar Area, Liquor Dispenser, Mini Bar, Bathrobes & Slippers
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
exclusive beach bag (one per room, per stay) and pillow menu
DINING
The Grand at Moon Palace Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 12 Restaurants at The Grand at Moon Palace Cancun:
Club - Located in the central lobby. Opened only on Friday, Saturday, Monday and Wednesday from 10:00pm - 3:00am (days & hours of operation are subject to change).
Peruvian Restaurant - Located in the central lobby (Next to bldg. 94 and wedding kiosk). Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Lobby Bar - Located in the central lobby. Serves drinks and cocktails. Open from 9:00pm - 1:00am.
Steakhouse - Located in the central lobby. Serves dinner only, a-la-carte.
French Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Mexican Restaurant - Serves a buffet breakfast and an a-la-carte dinner.
Asian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
Lebanese Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
Caribbean Restaurant - Located between bldg. 85 & 87, next to Caribbean pool. Serves a buffet breakfast and lunch; and an a-la-carte dinner.
Buffet Restaurant - Located in the central lobby. Serves breakfast, lunch & dinner. Buffet.
Swim-up Bar - Located in front of the Caribbean Restaurant. Open from 9:00am - 5:00pm.
Italian Restaurant - Located in the central lobby. Serves dinner only, a-la-carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daily activities are offered (for both children and adults).
Nightly Activities & Entertainment:
Nightly shows are offered.
CHILDREN'S PROGRAMS
Kids water adventure area. Playroom/Kids Experience (at water area).

TripAdvisor Web Reviews
Based on 23427reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing Family Vacation
littlesnoot, Sparks, Nevada
Thu Jan 11 11:39:23 EST 2018
We stayed at the Moon Palace Nizuc (12/4 to12/14) and were treated like royalty from the minute we arrived. Our room was amazing and the housekeeping staff kept it that way the entire stay. I can't say enough about the staff at the buffet for breakfast lunch and dinner. Smiling Juan, Axel, Felix and Yesenia along with the hostesses are the shining stars of the resort! The spa and grounds staff are just as amazing they always had a smile and greeted us. I can't leave out the Flowrider staff, because of them my son had the best vacation ever and can't wait to go back! I truly hope the Moon Palace takes good care of their employees because they are the reason we will be going back! Thank you all for making our family vacation so wonderful!

I love Moon Palace
Rachel B, Southend-on-Sea, United Kingdom
Thu Jan 11 09:51:13 EST 2018
I went to moon palace 12 years ago as a couple, twice and now returned with our kids, boys 10 and 7, we waited as its a long way. I was not disappointed at all I loved it and so did they, They work so hard staying on top of things here you wouldn't think its been there nearly 30 years, the service is spot on really all staff are helpful, kind, attentive and so friendly, It was 28th Dec to & 7th Jan, they go all out with huge christmas trees and a chirstmas village and NYE that put on a fab show and meal for every one. There is some maintenance on the drive because of the new Part the Grand but it doesn't effect anyone or spoil anything. There are enough different pools for every one, people did get up early for their spots but them was plenty of beds and they would bring out more if needed, It is now very much a resort for every one families and couples. You do not get bored here at all and never want for anything. The teen cafe is great for kids and they don't have to take money in there, and the play room have lots of different activities for smaller kids. They have some painting you can do pool side but this you have to pay for and can't charge it to the room its nice and relaxing kids get to bring it home to. They brought me an extra bed and the room was large and spacious, the whole place was kept very clean and gardens were beauitful lots of wedding going on in the grounds. You can get around the resort on golf buggy, or coach transfer from sunrise, Nizuc and the Grand, We did not visit The Grand this time maybe next time as this is the newest factities. They have great shows but we also booked to see the illusionist at the moon palace arena, you do have to pay for drinks and snacks in here so don't forget you money, they were fantastic. The shops are nice, with lots of gifts and bright and clean. I loved even the smell of the moon palace can't wait to go back, save for this christmas. There are loads of palaces to visit and they are helpful. We had a private transfer which was nicer than the coach more personal. When we checked out some of the staff said goodbye handed us some sweets and took our picture, really sweet.

Great Stay at Moon Palace Sunrise resort
Seung Y, Lorton, Virginia
Thu Jan 11 08:38:46 EST 2018
We traveled in group of 25 and stayed 7 nights week before Christmas. Room - Clean; daily housekeeping was great. Requested additional roll away bed on arrival and we received it within 30min. We never interacted with housekeeping staff since we were out while cleaning was done, but one interaction we had was very impressive. On our last day, my wife lost one earring when we were leaving and one of the housekeeper brought the earring to us when we were waiting for the cart to the lobby. I wish I got his name, but he handed it to us as cart arrived. Serive/Food - Great service everywhere. We used Momo (japanese), Brazilian Steakhouse, and buffet (at sunrise and nizuc). Breakfast was great at La Gondola. Pool/activities - again great pool side service. Good tips to the staff at pool side will ensure good service throughout the day. We used jet ski (extra charge) and sail boat (free). My daughter loved the sail boat (more than jet ski). Wave runner was great but prepared to wait in long line. Excursion/Rentals/Resort Credit - Hard to set up excursion using credit due to available time did not meet our group's schedule. I rented a car to visit Chi Chen Itza and the rental process was seemless. One excursion to Isa Mujeres were set up using the credit prior to our arrival via email. This was a lot of fun. Boat ride to Isla Mujere is jumpy so bring anti nausea meds if you can. We paid extra for XCaret excursion. My wife used massage service using the credit and she enjoyed it. You will pay taxes on all resort credit use at checkout. Golf - we played at Riviera Cancun and three 9 hole courses at Moon Palace (Dunes, Jungle, Lakes). Riviera Cancun was in really great condition. It seems like we were the only group on the course unlike Moon Palace course. Moon Palace course is much busier and this is probably why Riviera Cancun was in better condition (especially green). Layout at Riviera Cancun was much challenging. Be prepared to bring lots of balls. I played three rounds using the resort credits and made reservation 1 month before via email. You will pay taxes on the credits you use (around $40 per round). Highly recommended to play the course if you are a golfer. Great trip with great people. I loved the facility and great service/food. It was a lot of fun. Tip - don't exchange pesos at the airport. Much better exchange rate at the resort.

Great resort love flow rider
scottpappas, Chicago, Illinois
Thu Jan 11 06:36:31 EST 2018
Came here for a week and loved the drinks and resort and the flow rider was awesome and Juan at the flow rider was great and very helpful he deserves a raise he was great all around and helped people have a ton of fun.

review is for **the grand at moon palace**
sydthom, Baltimore, Maryland
Thu Jan 11 05:20:16 EST 2018
As soon as you walk into the lobby, you see such a beautiful and grand room that you just can't take your eyes off of. After exploring the resort, we came across the spa, the water park, the huge variety of restaurants, and the 24/7 cafe/bakery place. I must say that was one of my favorite parts of the trip. They offered sandwiches, chocolates, macarons, ice cream, and fresh crepes!!! Brian helped us a lot and he was so friendly and patient with us! I would go back to the Grand simply for that!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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