Puerto Rico

The Condado Plaza Hilton


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Lavish comforts of a modern resort are artfully merged with the colorful and effervescent magic of the island of Puerto Rico. Immerse yourself in flawless service and the high-tech atmosphere conducive to providing an inspired setting for leisure travelers.

The unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering beach. This stunning resort offers an ideal experience - elegant event venues, three refreshing pools, and a vibrant nightlife. Surrender to the lure of this oceanfront paradise.

Boasting a breathtaking beachfront location, this resort offers the ideal setting for an island getaway with endless choices in entertainment and relaxation. Lounge by the serene saltwater pool complete with an ocean view. Keep up your workout routine in the state-of-the-art fitness center. Test your skill on the tennis court. Slowly paddle a kayak in the quiet lagoon.

Enjoy a wide variety of delicious dining choices. Delight in the fine cuisine at one of four internationally flavored restaurants, ranging from casual to elegant. Sample sumptuous international dishes in a casual atmosphere at Cafe Caribe, complete with an ice cream parlor or try contemporary Asian cuisine at Eight Noodle Bar. The hotel also offers two bars, serving refreshing drinks all day and night. There is even a Starbucks on site.
HOTEL LOCATION
This hotel is located in the magnificent Condado section of San Juan. It is surrounded by the ocean and a lagoon, and is centrally located near shopping and restaurants. The airport is eight miles (10 minutes) away.
Address: 999 ASHFORD AVE
SAN JUAN
SJ

PR
Local Phone: 787-721-1000
Toll Free Phone: 866-317-8934
Fax: 787-728-1260
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($)
Shopping Mall Nearby (15 minutes)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three oceanside swimming pools (including a laguna side pool).
Golf: NEARBY
Located offsite at the El Conquistador (sister property: apprx. 1 hour & 15 minutes.
Stunning par 72 Arthur Hills Golf Course.
Holes: 18
Green Fees: $100-$165
Cart Fee: $25
Club Rental Fees: $35-$60
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: $7.00
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Raquetball: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Condado Plaza Hilton is a traditional resort hotel with a marble lobby and fish aquarium. This 10-story beachfront resort offers a total of 570 air-conditioned rooms, each with two doubles or one king bed. The Condado Plaza Hilton features six restaurants, a nightclub, a variety of lounges, three oceanside swimming pools (including a laguna side pool), two tennis courts, a water sports center, fitness center and Camp Taino Kids Club. Beach: There is an intimate beach located by the poolside with no threat of riptides. Check-in: 4:00 pm
Check-out: 12:0 noon
Total Rooms: 570
Year Opened: 1962 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express
ROOM TYPES
OCEAN VIEW QUEEN
Approximately 390 square feet. Two double beds. Panoramic ocean view and large balconies.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
OCEAN VIEW KING
Approximately 390 square feet. One king-sized bed. Panoramic ocean view and large balcony.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DELUXE QUEEN
Up to 390 square feet. These rooms offer commanding views of fashionable Ashford Avenue and Puerto Rico's historic capital city of San Juan. Oversized bathrooms. Two double beds.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STANDARD QUEEN
290 square feet. Private balcony. Two double beds. Private balcony. Free WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DELUXE KING
Up to 390 square feet. These rooms offer commanding views of fashionable Ashford Avenue and Puerto Rico's historic capital city of San Juan. Oversized bathrooms. One king-sized bed.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STANDARD KING
290 square feet. Private balcony. One king-sized bed. Private balcony. Free WiFi.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Balcony or Terrace
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DINING
There are 5 Restaurants at The Condado Plaza Hilton:
Starbucks - Providing freshly brewed coffee and light fare.
Aqua Bar & Grill - Located at pool area serving burgers, salads & sandwiches.
Eight Noodles Bar - Offering Chinese Cuisine as well as Japanese Sushi.
Strip House - Traditional American steak house, serving the Caribbean's most tender and juicy Angus beef, goose fat potatoes , Colorado lamb rack, fresh fish and and Maine lobster. Outrageous desserts!
Gusto Di Italian - For your favorite Italian cuisine, try Gusto de Italia a casual family restaurant open for lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Two tennis courts, a watersports center, fitness center, and Camp Taino Kids Club.
Nightly Activities & Entertainment:
Nightclub
CHILDREN'S PROGRAMS

Babysitting Fee: $

TripAdvisor Web Reviews
Based on 4942reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
They are t even worth a review
ANTONIO S.
Aug 30 2017
The staff here seem to. It care to accommodate anyone in anyway. My American Express corrections my HHilton honors Amex is not accepted on the hotel for any purchase is suspect! Which I found out that it is not true every location on the hotel lied to me saying don't accept Amex at all and the. Cafe caribe upstairs was perfectly fine taking my card. No one was able to answer why card couldn't be accepted my guess is that it cost too much for the hotel to swipe American Express on their terminals if that is the case have the Hilton call me I can set them off with a new merchant processing system with Elavon a merchant processing system owned through us bank I would be happy to set them up with rates and marketing material. The hotel and the airline were horrible and not helpful at all stating that it's not their fault for delays or upgrades so I'm like okay and the apple vacation couldn't help me at all when I've been booking with them for years!? In the last 5yrs alone my group has spent $60,000 but apparently My business isn't important which is fine I have a full bbbook of business with other travel agents and travel companies that would be happy to have my business. Apple Vations American Airlines the Hilton and the dragon fly transportation have lost all cuter business from me and my travel group.
Customer Rating: 

Rated too high
NICOLE R.
Oct 18 2014
I chose this hotel because of the good ratings it had on Apple vacations. Was a bit leary after I checked on T.A. And it was not pretty. The check in time was 3. We arrived a little after 2. The desk staff were friendly, check in, no prob. Got to the room, it was not cleaned! Look like the person had just left. Bed was made neatly by the previous guest but there was sopping wet washcloth in the bathroom. The bellman noticed it too. "I'll get them to clean it right away!" Housekeeping was in the area, but didn't come right away. I went down to the desk to ask for another room but i couldn't get out the friggin room. The deadbolt was stuck! After struggling with the door a few minutes, I got to the desk, told my complaints, got another room. We moved our luggage (I wasn't tipping nobody after that). The 2nd room looked ok, until my sis spotted the dead roach on the floor! I could smell a chemically odor as if the AC was dying. The fan was very loud too. Ok, call to the desk, room number 3! The Manager gave us an ocean view room at no extra charge and his apologies. It was better. We had to call for linen. Only 2 towels (no wash or hand towels) and the the furniture had a layer of dust on it, but since it was prepaid, we stayed. The rest of the stay was uneventful and it didn't ruin the trip, just that day. I should have know it was going to be some issues when the young lady at the desk said, "If there's a problem, give us the opportunity to fix it." Beware of this hotel!!
Customer Rating: 

B and V trip to P. R.
BYRON M.
May 20 2013
Overall the stay was Very Good.The 1st room they gave us ( with the City view ) was VERY SHITTY. Talking about a Birds Eye View.Bird Shit all over the place. But they move us to a Very Nice Room with the Ocean View at no extra charge. Checking In / Checking Out ( VERY SLOW ). After GOOD TIME. The Staff was Very Helpful in letting you know about Places to visit off site.
Customer Rating: 

Conrad
MARIA M.
Sep 03 2012
The staff at Conrad Hotel were extremely friendly and helpful. We were very satisfied with the location of the hotel, it provided us with easy beach and transportation access. I will definitely recommend my family and friends to visit Puerto Rico and stay at the Conrad Hotel. Thank you!
Customer Rating: 

Disappointment with Hilton Property
KRISTINA W.
Jul 20 2012
It seems that much of hotel was in disrepair. Perhaps since it is hurricane season there is not much desire to paint or deal with salt water damage around hotel. No one seemed to think it important that the swim up pool had a caution sign around several seats and exposed wood along sides. At check in there was a terribly long wait. There was no welcome to let us know the hotel amenities and where to even find the pool, the resteraunts or even where the concierge was located. Much was found on our own. There was a terribly long wait at the Caribe resteraunt only to be bought dried up/burnt chicken that should not have been presented to anyone. There was hardly no one in the resteraunt so the long wait was unacceptable. The waiter even said he would not have eaten it but with the wait I did not even reorder. Having a child-the 30 mins. for first order and her burnt pizza was not appealing to look at or eat either. When at the swim up bar the bartender failed to take my order after sitting there for almost 15 mins. He did not even acknowledge I was there. Truely disappointing. The staff did not behave as to make tourist feel welcome or invited only in the way. I would not recommend hotel. Also make sure no Vista view-of city but an ocean view. They tried to slide this in on check in-we had come to far to look at the city. Upgrade was resonably priced.
Customer Rating: 

JEANETTE F.
Jan 11 2012
Highly recommend. As a female solo travler; hotel staff really went over and beyond to keep me safe and secure. Very comfortable bedding and excellent shower. All in-house recommends are excellent.
Customer Rating: 

cons
SHERNICE P.
Dec 12 2011
the person that checked me in was very rude did not provide me with any courtesy of amenities of hotel and acted as if she didn't want to check us in. Concierge also acted as if it was bother to ask questions.
Customer Rating: 

TripAdvisor Traveller Reviews
Not even close to being ready again
Kujo96, Longwood, Florida
Sun Mar 25 22:32:44 EDT 2018
Understandably, PR is working very hard to recover from the horrible hurricanes. But trying to put regular leisure and families in a property that is still in disrepair is a bad idea. This hotel is filled with recovery workers (great job guys/gals). Not even close to ready for family travel.

Condado Hilton
rbeck67, Boston, Massachusetts
Sun Mar 25 17:02:17 EDT 2018
The hotel is being repaired, there is no restaurant (other than Dennys), there is no bar, the lobby is set up temporarily in the Mezzanine, my room was not cleaned after the first night, the TV did not work, the price was out of line for the value.

En route to Recovery
jayrodsan, Puerto Rico
Sun Mar 25 08:37:43 EDT 2018
Stayed in the property for two nights and the facilities are clearly in need of refurbishment; management's effort to get up to speed after the disaster is evident. BLUF: the pool bar os npt operational. The ocean terrace is off limits. Picayo is closed. Starbucks, lobby bar, the noodle place and Dennys are open. Rooms have hot watwer, A/C, TV and some ammenities. I am confident they will recover and get back to be one of the best hotels in San Juan.

Was told they had to room for me even with a confirmation number and deposit on room
Lora P,
Thu Mar 22 09:32:20 EDT 2018
I arrived to the hotel at about 6pm or so and was told that they did not have any rooms available, even though I had a confirmation number and had put a deposit down on my room. They never contacted me prior to my arrival to tell me about this, and only upon my arrival did they say they did not have a room for me and had reserved a room for me instead at the Holiday Inn. The manager apologized for the "inconvenience" but could not explain why no one from the hotel had attempted to contact me about this before my arrival. I am a single woman traveling alone and therefore do my research in advance regarding hotels I stay at; I was not given the opportunity to do this for the Holiday Inn. I re-booked my trip back to the states because there were no other hotels available in the area. While I was waiting for my cab to take me back to the airport, someone else had checked in directly behind me without issue. I am extremely disappointed in this treatment and recommend you think twice about booking here because a confirmation number and deposit on the room clearly doesn't mean you have a room waiting for you.

Comfortable. Lack of Maintenance
housedoc99,
Mon Mar 12 23:44:29 EDT 2018
Opportunity for Improvements. The in and out parking barricades were blocking the entry with no attendant on serval occasions. A few days the entry lane would be blocked which force you to back up in the aim street.



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