Cancun

Sun Palace


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Exceptional Values!
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, breakfast in bed (on request). Minimum 3 night stay.

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6088reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Relaxation
shanny2017,
Tue Aug 15 15:43:38 EDT 2017
The view from the room was breathtaking- ocean, pool and down the coast. We were impressed with the room from the first step inside. The food was fantastic, always fresh and a great variety. All of the staff we came in contact with were friendly and helpful. There were activities by the pool that you could participate in or just relax with the beverage of your choice. The swim up bar was a fun place to hang out and meet other guest. We enjoyed the resort as well as going into town for some local flavor and went on a couple excursions. Loved everything about our week at Sun Palace.

Excellent
N9896FXchrise,
Tue Aug 15 14:26:32 EDT 2017
Thank you Sun Palace for an amazing stay at your resort From the minute we walked through the door the service was amazing So nice to deal with smiling happy employees The vibe is awesome The resort is a good size and their was always some Sort of nightly entertainment as well as fun activities during the day I can't say enough about the service especially from the Server on the beach all were good But Abimeal stood out He was Top Notch The rooms were clean and in good condition the bar was always stocked The food was good But the icing on the cake was the Beautiful Beach area And of course Having that awesome server Abimeal always smiling and making sure our glasses were never empty and our stomachs always full Thank you top notch We will return sooooon!!!

Great stay would go again!
Malie021, London, United Kingdom
Sun Aug 13 03:23:04 EDT 2017
We stayed here for a week and we loved it! All of the staff were excellent and really looked after us. The accommodation was great and well maintained. Excellent choice of food and drinks here. A special thank you to Alfredo and Edgar for providing us with a some beautiful vegetarian dishes.

Sun Palace...How can it STILL be so FANTASTIC???
cancunaholic10, Bennettsville, South Carolina
Sat Aug 12 06:24:11 EDT 2017
My wife and I recently had the privilege to spend a glorious 15 days at our Cancun home, with our Sun Palace family! We travelled July 1st through July 16th. As the title of this review suggests, we have been to Sun Palace more than once! This trip was the 17th time that we have had the great fortune to be in he company of a wonderful group of friends that we truly consider to be our family! Each and every time we enter the wonderful lobby, with a cold towel around our necks, flowers in one hand and champagne in the other, enjoying the wonderful smell of eucalyptus, it is as if we have walked into a family reunion with embraces, kisses, pictures, and conversations. You see.....these people ARE OUR FAMILY and we love them from the bottom of our hearts! Now for our review. Many things make Sun Palace a great place to vacation....but the very obvious reason is the wonderful, eager to serve, staff that awaits you there! Each and every one of them strive for excellence and they hit the mark! Pampering beyond belief! So helpful and friendly! Always with a smile on their face, a friendly "Hola" as you pass in the hallways, and when you respond to them with a "thank you" or "gracias" you in return will recieve "It's my pleasure"! Imagine that!! My pleasure!! The Sun Palace is guided by General manager Mr. Pablo Winkler. Pablo is very engaging with the visitors as you will see him strolling around the property, possibly watching a few minutes of a pool volleyball game, checking in on the restaurants and making sure that thigs are operating smoothly. If you see him and have a chance...walk up to him and shake his hand. He will love that you took the time, and in our opinion, for the job that he does, he deserves it. There are 4 restaurants in Sun Palace. Italian, Mexican, Thai, and an outside grill called "The Steak". All of them are just wonderful!! Also for breakfast there is a HUGE buffet set up in the Mexican restaurant that is to die for!! There are snacks in the lobby bar all during the day, you can order food out by the pools and on the beach and get service with a smile!! Remember....."It's my pleasure"! There is nightly entertainment here as well! You can see an awesome fire show on the beach, a wonderful Michael Jackson show, a Circus show, be part of a fantastic Chef's dinner, show off you singing talents with Kareoke, enjoy super groups such as The Jersey boys, concerts on the beach with the house band, get involved with games such as Anything can happen and a welcome party, and even spend the night playing Jenga, connect 4 and backgammon. There ia an entertainment team working all day to make sure you are having a blast. This team will play pool volleyball, beach volleyball, water polo, bingo and guessing games with you. They will teach you how to salsa and play friendly card games with you also. They also are a huge part of the nightly entertainment you will enjoy, A huge shout out to Augustine, Tony, Nayeli, Pedro, Omar and Aaron. You guys are the best!! The waitstaff here are the very best that you could ask for. Bear with me but I need to mention as many as I can. Jesus, Rodolpho, Daliah, Jorge, Enrique, Chantal, Ededino, Abi, Jose Daniel, Eleterio, Leslie, Karina, Estrella, Abel, Aury, Ana (loved her lipstick), Carlos, Roger, Jussif, Abraham, Silvio and another very sweet server around the pool during the day that sadly we can't remember her name. We believe she was in training and trying very, very hard!! She had the sweetest smile and cutest litle giggle. Her english improved every day!! There are drinks a plenty here!! So very good, made by a special grooup of bartenders!! Mi Amigos!! Thanks to Rene, Jose Luis, Juanito, Norberto, Armondo, Angel, Ramon and Paul!! The area managers are all superb!! Thanks to Ricardo, Omar, Jose Luis, Manuella, Effrim, Mario, Marisol and Pamela. A special thanks to head resort Chef Mr. Edgar Poot!! Edgar does an outstanding job!! Can you just imagine being in charge of ALL of the food served at this resort!! Great job Edgar! There is an awesome group of guest service people that will help you with your every want and desire. They will help you plan your vacation and help with any issues that arise. Thank you to Teresa, Arturo, Michael, Felipe, Fernanda, Nancy, Daniella, and Aranza. We would love for anyone that is looking for a Cancun vacation place to please go look at our many reviews of Sun Palace. Believe what we have written! If we were not reporting the truth....why would we go back time after time?? 17 to be exact! Well......I guess it is time to close. Dear Sun Palace family, we miss you terribly and we talk about you often. Wondering how you are doing, etc. Often times we will ask each other.."Wonder what they are doing at Sun Palace now??" Our hope is that you are all doing wonderfully and we pray that you will all be healthy and happy until we see you again!! Gracias por todos!!! We will see you in siete meses, dos semanas, tres dias, trece horas......and counting con abrazos y besos!!!!!!! Eddie and barb

A lovely hotel, just needs some improvements!
Nicola R,
Thu Aug 10 16:39:12 EDT 2017
We recently visited this hotel for two weeks for our honeymoon! Our wedding was on the 22nd of July and we arrived on the 25th. Like previous reviews have said, we were grateful for the short journey from the airport to the hotel as it was one of the first stops. We were then greeted with a refreshing drink and a cold towel which was a relief as it was so hot! I also got a pretty little flower, which was a nice touch! We decided to upgrade to concierge level as we were offered it at a discounted price - it meant that the view was better and that we had a private area on the beach as well as other amenities and we felt it was worth it! However, we previously received a 'honeymoon' band and we found that when we upgraded, absolutely nothing 'special' was done for us for our honeymoon. No champagne, flowers on the bed, special dinner, well wishes or anything, which made us really disappointed. We spoke to couples just before we left who had gotten these treats, yet it seemed that because we upgraded, none of this happened to us. I understand that resorts like Sun Palace get honeymooners everyday but we really expected to be treated a little differently from everyone else. This I would say is my main disappointment. Especially because we paid for a dinner on the beach and discovered that it wasn't a 'honeymoon' dinner but instead a romantic one...I am not sure if the honeymoon one had to be paid for but it included a little rose and a more secluded area on the beach. Again, a minor thing but it would have made all the difference to me. Upon arriving at the hotel, we just felt a little lost and misinformed. It took us about a week to actually find our feet. I think it would be good for the staff to inform you of the restaurant areas and what you can book upon arrival as we were a bit clueless and some of the staff found it a bit difficult to understand our Scottish accent when we did enquire about things (we're used to that though haha!) The hotel itself though is beautiful. With beautiful rooms and infinity pools. The beach is well looked after and isn't crowded which is a dream come true! The hotel staff are friendly and attentive, no matter where you are they are always asking if you'd like another drink or if they can be of service, without the expectation of a tip (but they fully deserve any tip given to them!!!) The entertainment team work really hard to include everyone and ensure that everyone's having a good time! Water volleyball, bingo, karaoke and dancing were some of our favourites! A big shout out to Chocolate (Agustin - not sure if that's the right spelling!) who was our favourite entertainer! So funny, kind, approachable and easy to talk to! We enjoyed his dj-ing with Omar and Karaoke night too! He is definitely one of the best entertainers in Sun Palace! We miss him already! With regards to the food there are four restaurants. The Thai Restaurant - 10/10 Amazing! Our favourite restaurant! Food was delicious and flavoursome! The Italian Restaurant (A la Carte and men must wear trousers to dine there) - 8/10 Some delicious dishes, the menu could do with some more variety... The Steak Outdoor Restaurant - 7/10 Delicious, chargrilled food with a good selection, although personally I would have liked more sides and salad options, like pasta etc as it just seemed a bit too 'meat' focused (and I'm not vegetarian, I just like sides and carbs haha!) The Mexican A la Carte Restaurant) - 4/10 This surprised me a lot as I was looking forward to some Mexican, home grown food and was disappointed that it was an a la Carte restaurant! Burritos, enchiladas, fajitas, quesadillas, churros are non existent here, instead bland, small portions of food are served in the attempt to fit into the A la Carte theme. The menu also didn't offer much choice and my husband, who loves seafood and food in general, also didn't rate this place! We could tell it wasn't popular as the holiday progressed as it was never busy. Such a shame, I really think they should rethink this place! There is also the snack bar by the pool (10/10) and a buffet lunch (10/10) We didn't use much of our 'resort credits' as things seemed overpriced just so that you could pay the percentage when using your resort credits... Overall, we very much enjoyed our stay here and would most likely return. It is perfect for a relaxing, chilled out getaway I a beautiful and peaceful setting. It is quite a bit away from the main 'strip' of Cancun which we enjoyed, but if you are looking for somewhere a bit more lively then this hotel isn't for you. It was just the lack of 'special' treatment that we expected for it being our honeymoon! We would come back for Chocolate and Omar alone though! And the cocktails, pool, beach and view!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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