Cancun

Sun Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6646reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Second Time at Sun Palace
STEVEN B.
May 02 2018
This was our second time at Sun Palace and it was just as great the second time as the first. The food was great, service is wonderful and the convenience of this resort is what we like best. It is smaller so you don't need to make reservations and you can eat where you want when you want. Also, everything is so close. Only a short walk from your room to the restaurants, pools and beach. The beach is right by the pool and they provide drink service even on the beach! One thing that impressed me this time was that they had our area buoyed off and a lifeguard on duty which made me feel safer in the ocean. When we go back to Mexico, it will definitely be at the Sun Palace again!
Customer Rating: 

Very well cared for resort with a beautiful beach!
LINDSAY G.
Feb 22 2018
We very much enjoyed our stay at Sun Palace. It was a low key environment that was very relaxing. The hotel was very clean and well maintained overall. My only complaint was that the service at the restaurants was very slow. Staff were very nice and helpful it was just very slow. The pool area was almost a little over crowded with chairs so hard to move around, but the resort was not full so it wasn't too much of a problem when we stayed there. The beach was gorgeous and the chairs on the beach were super comfy. Overall I would recommend this hotel and would stay there again.
Customer Rating: 

Sun Palace - Exceptional
GRAHAM R.
Jan 27 2017
Great experience. Ask for 6th floor upgrade facing south, worth the extra cost for the view
Customer Rating: 

PAUL D.
Mar 02 2016
had stayed in this hotel last summer and service seemed a little better than- not horrible but not what it had been. Also the room service carts are extremely noisy at 6 am (knew that time each and every day) The need to address that issue. Also at the spa they hadn't changed the disposable face covers on the massage table - very disturbing to see someone's make up on there when you are to put your face in the same one.
Customer Rating: 

Friends and Fun at the Sun Palace
MICHAEL C.
Feb 24 2016
We thought the Sun Palace was a very nice place with excellent food and service. The only small things lacking are the small pools, the lack of daytime and night time entertainment and no buffet at dinner. There are only 4 restaurants and no buffet.
Customer Rating: 

Only Problem
HOWARD S.
Sep 18 2014
The only problems we had was the paint was chipping off the walls on the balcony so the balcony was always littered with paint chips. The only other problem was the reception of the Apple Rep. No one met us at the airport baggage claim and no one told us to look for an AMSTAR rep versus and Apple Rep. The Apple Rep never showed up at the hotel to help us arrange transportation to the airport on our date of departure. Apple was not impressive this time. Very disappointed.
Customer Rating: 

Honeymoon
AARON W.
Aug 05 2014
My wife and I came here for our honeymoon, and were constantly blown away by this hotel, the views were fantastic, the staff was consistantly striving to make our stay even better, and there were only trivial things that were left for us to complain about.
Customer Rating: 

LOVED THIS RESORT!! WOULD RETURN 100 TIMES OVER!!!
BRIAN Y.
Jun 02 2014
Absolutely loved this resort! Beautiful white sand beach, perfect turquoise water, drinks are excellent! Hotel staff is wonderful and always go above and beyond to satisfy guests! Only about 250 rooms from what we were told, it was quiet and intimate, but we also met some great people and had a ton of fun! The food at this resort was hands down the best all inclusive food I have had to date! Can't wait to go back, hoping to go with family and friends in the future!
Customer Rating: 

hate alex
KEVIN T.
Mar 20 2014
they had a time share person from beach palace talk to us he was terrible
Customer Rating: 

sun palace resort
JOHN W.
Feb 26 2014
a beautiful couples only resort. Very special welcome at the door, exceptionally nice workers who were very accommodating, food and food service excellent. A relaxing stay with no worries. One minor issue with the hot water regulating in the shower. And a little confusion over who was to direct us to activities and such, hotel people got our attention first.
Customer Rating: 

Sun Palace
DAVID P.
Aug 15 2013
Very clean and beautiful. I had one problem. Air conditioner was not up to par first night. Guy came and changed the filter, said it was dirty, and they gave us another room that evening. Food was excellent. Service is friendly. You have to leave a room key in a holder mounted on the wall in your room, or your a/c and lights don't work. Also, if you leave your balcony door open, it shuts off your ac.
Customer Rating: 

TripAdvisor Traveller Reviews
Very disappointing :-(
HILLARY H,
Thu Jul 19 20:34:07 EDT 2018
We are Palace VIP Elite members and have stayed at Moon Palace twice, Moon Palace Jamaica, visited Beach Palace and on this trip also stayed at the new Le Blanc in Los Cabos, which we absolutely loved and have just given a 5 star rating on trip advisor. We have really enjoyed all of our Palace holidays to date, hence becoming Elite members, but this hotel fell way short of our other experiences. The hotel is definitely in need of an upgrade, but also needs looking after better. The public areas do not seem to be cleaned like the other Palace hotels. For example, someone had dropped food in the corridor that was not cleaned for a full day. The room was shoddy, felt and smelt damp and was pokey compared with the other hotels we have stayed in. The hotel is small, with very few facilities. There is only 1 bar area, which was often raucous and noisy at night. Limited restaurant options, 2 are situated by the pools and feel like snack bars. The food, however, was very good on the whole, particularly the breakfast. The spa is awful. Small, scruffy, old run down jacuzzi, tiny sauna, nowhere to sit, outside toilets, just nothing like the other palace spas, just awful. The service was mediocre and slow apart from the breakfast staff who were very attentive. There was one exception - Michael Mendez, one of the vacation planners, who was exceptionally helpful and went over and above to help us sort a problem out. All in all we were really disappointed and actually couldn't wait to leave. Not what we travelled all the way from the UK for!

Excellent resort!
lrkeaty, Trinity, Alabama
Thu Jul 19 11:55:29 EDT 2018
Excellent resort with excellent customer service. My husband and I wanted a relaxing get away and that is exactly what we got. Our favorite was the infinity pool overlooking the ocean. We will definitely be back!

Delightfully relaxing vacation!
8SunnyDays, Syracuse, New York
Thu Jul 19 06:26:18 EDT 2018
Just returned from 10 days of pampering at Sun Palace! Words can’t describe how amazing the Palace Resorts truly are. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Dining is exceptional! Food and drink choices are fresh and delicious! Room service is top noche! I must give a shout out to some of our favorite wait staff: Mauricio, Alberto, Carlos and Dalia! Beautiful people! And Silvio at the pool makes a seriously yummy drink. The rooms are super clean, great shower, and towels galore. The his and hers robes and slippers are an added touch. We had the best nights sleep on the comfy mattress. Sun rises are a must see! The activity staff at the pool are so fun: Miguel, Pedro, Jairo... volleyball, boce, aerobics, yoga, etc. Nathaly, pool concierge, gets the best smile award! She is so kind and helpful! The beach is huge with soft white sand. Seaweed was a little much at times but they bury it everyday!! Lifeguards are wonderful! The silent staff that you rarely see like the amazing chefs, the house cleaning staff and the maintenance people should be acknowledged as well because they work so hard to make Sun Palace a beautiful retreat for couples! Can’t wait to return! ❤️

Cancun All Inclusive Get-away.
W3562FBrob, Tulsa, Oklahoma
Wed Jul 18 14:49:30 EDT 2018
Getting down to the beach early, helps getting a good unobstructed view of the ocean. There are events that you can reserve a space for dinners or shows. Go early for dinners so you can make the event times. The staff are there to take care of you. The food and drink are outstanding, including beach service!

Happy Place
cheri3302018,
Wed Jul 18 08:16:27 EDT 2018
The hotel staff was the friendliest we have encountered in the 25+ years we’ve been vacationing in that area. The hotel itself is showing some age but whatever shortcomings it has are more than outweighed by the staff. All of the restaurants were good and even the pickiest person ( which we had one) could find something to their liking. The water and beach were gorgeous. Even the seaweed couldn’t ruin the experience.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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