Cancun

Sun Palace


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All Inclusive    

Exceptional Values!
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, breakfast in bed (on request). Minimum 3 night stay.

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6177reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Sun Palace - Exceptional
GRAHAM R.
Jan 27 2017
Great experience. Ask for 6th floor upgrade facing south, worth the extra cost for the view
Customer Rating: 

TEST
PAUL D.
Mar 02 2016
had stayed in this hotel last summer and service seemed a little better than- not horrible but not what it had been. Also the room service carts are extremely noisy at 6 am (knew that time each and every day) The need to address that issue. Also at the spa they hadn't changed the disposable face covers on the massage table - very disturbing to see someone's make up on there when you are to put your face in the same one.
Customer Rating: 

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Friends and Fun at the Sun Palace
MICHAEL C.
Feb 24 2016
We thought the Sun Palace was a very nice place with excellent food and service. The only small things lacking are the small pools, the lack of daytime and night time entertainment and no buffet at dinner. There are only 4 restaurants and no buffet.
Customer Rating: 

TEST
Only Problem
HOWARD S.
Sep 18 2014
The only problems we had was the paint was chipping off the walls on the balcony so the balcony was always littered with paint chips. The only other problem was the reception of the Apple Rep. No one met us at the airport baggage claim and no one told us to look for an AMSTAR rep versus and Apple Rep. The Apple Rep never showed up at the hotel to help us arrange transportation to the airport on our date of departure. Apple was not impressive this time. Very disappointed.
Customer Rating: 

TEST
Honeymoon
AARON W.
Aug 05 2014
My wife and I came here for our honeymoon, and were constantly blown away by this hotel, the views were fantastic, the staff was consistantly striving to make our stay even better, and there were only trivial things that were left for us to complain about.
Customer Rating: 

TEST
LOVED THIS RESORT!! WOULD RETURN 100 TIMES OVER!!!
BRIAN Y.
Jun 02 2014
Absolutely loved this resort! Beautiful white sand beach, perfect turquoise water, drinks are excellent! Hotel staff is wonderful and always go above and beyond to satisfy guests! Only about 250 rooms from what we were told, it was quiet and intimate, but we also met some great people and had a ton of fun! The food at this resort was hands down the best all inclusive food I have had to date! Can't wait to go back, hoping to go with family and friends in the future!
Customer Rating: 

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hate alex
KEVIN T.
Mar 20 2014
they had a time share person from beach palace talk to us he was terrible
Customer Rating: 

TEST
sun palace resort
JOHN W.
Feb 26 2014
a beautiful couples only resort. Very special welcome at the door, exceptionally nice workers who were very accommodating, food and food service excellent. A relaxing stay with no worries. One minor issue with the hot water regulating in the shower. And a little confusion over who was to direct us to activities and such, hotel people got our attention first.
Customer Rating: 

TEST
Sun Palace
DAVID P.
Aug 15 2013
Very clean and beautiful. I had one problem. Air conditioner was not up to par first night. Guy came and changed the filter, said it was dirty, and they gave us another room that evening. Food was excellent. Service is friendly. You have to leave a room key in a holder mounted on the wall in your room, or your a/c and lights don't work. Also, if you leave your balcony door open, it shuts off your ac.
Customer Rating: 

TEST
for the general manager
DAVID S.
Oct 19 2012
Upon arrival, we were not told to go to the service desk where they provide information on restaurants in other hotels. (upgraded to consierge) Asked consierge about the wok and with times of michael jackson show at beach palace and was not told men had to wear pants and couldnt go in. they need to be made aware of correct information on the excursions. were told we needed towels at wet n wild, we didnt. Ferry times to go to Island Mareja were wrong. were told we would receive chairs at coco bongo and werent. last year they provided popcorn continuously in the lobby bar and this year i had to constantly ask for it. Twice we had to put out beach chairs and umbrellas ourselves. there was no staff to do that. last year we were given romantic dinner as part of upgrade. this year we had to use 300 credits which was not worth it. they forgot to bring us the appetizer, were short on staff, the appetizer and dessert were so small is was a joke. Last year they gave us more towels and decorated our bed with one at night. this year we had to ask for towels. i had 2 massages which were over the pool area and could hear the bass from the music at the pool. even asked the therapist to make music louder in the room.Andfinally when we checked out. they didnt take our bands off and when we got in the van for the airport,we had to get out for them to remove them. It was such a disappointment this year compared to last year. The staff were extremely courteous and helpful but did't give the correct info. they should all go to these excursions to learn about these items so when your guests come to your hotel and cancun, they will be correctly advised.
Customer Rating: 

TEST
Great Resort!
STACY E.
Jul 20 2012
We spent six nights and had a great time. The staff and food are wonderful. The beach is one of the most beautiful that I ve ever seen. We will return!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
AMAZING !!!
selenacarter197, Sydney, Australia
Wed Oct 18 20:01:31 EDT 2017
This is by far the best hotel I have stayed at and I am counting down the days until I return !!i could go on all day how great it was but its too much to put into words , food bars, staff ,rooms , everything was amazing !!! will be back soon !!

Amazing holiday!!
Grace A,
Tue Oct 17 17:17:57 EDT 2017
One of the best hotels that I have ever stayed at. The rooms were spectacular, immaculate and the views were stunning! The service from staff was also outstanding, I could not fault this hotel in any way possible. The choice of food and drink is amazing, every restaurant was lovely but the two that stood out for me were the Sushi restaurant and the Steak restaurant. Being located only around a 10 minute drive to the main Clubs, restaurants and bars this hotel was just perfect! Extremely relaxing, we didn't want to come home! Cannot wait to hopefully one day return I can only thank The Sun Palace Hotel for making our stay so special!

Very good service
Maria A, Kissimmee, Florida, United States
Tue Oct 17 16:49:01 EDT 2017
All the staff was very frindly and attending. The pool was beautiful, and the food was delicious , they have a large variety for all tastes. I enjoy a lot the restaurant in front of the ocean. The spa was very nice too.

My 19th anniversary
Johnny S, Austin, Texas
Tue Oct 17 12:32:51 EDT 2017
The staff is amazingly nice. The food is good. It is really good in the Italian restaurant. The steak restaurant by the pool was my least favorite. The Thai restaurant was really quite yummy. Pools and nice and beach is perfect.

My 6th time in a row, Awesome as usual!
Cody D, Ruston, Louisiana, United States
Tue Oct 17 09:41:42 EDT 2017
Sun Palace People to remember: Our 5th trip back! Paul Norberto, Angel, Ignacio, Dino, Silvio, Ramon, Damien, Rodolfo, Freida, Fresssia Event staff, Everyone! Augustine, Carlos, Neille, Omar, AARon Alfredo’s omelets again! Martin was awesome at check in. We go around the same time every year (Late June Early July) and we have been seeing the same faces for years, it’s awesome. We always love when they great you with a “Welcome home” ! I REALLY want to be in a corner room next year.. we have been wanting one of those for years, see if you can make that happen my friends! It’s always a great time, relaxing, eating drinking and enjoying the activities from the event staff, we loved to get involved! We upgraded our membership again this year because we wanted access to the Moon Palace Grande to take our kids too. So we have plenty of Referral weeks to send people to the Palace resorts !!! please email me if you need a price or a recommendation for a resort: cody71272@gmail.com



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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