Cancun

Sun Palace


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2019 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7026reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Sun Palace -perfect get away
JOYCE P.
Jan 16 2019
My Husband and I wanted a little break to get away from the cold, the Chicago weather
Customer Rating: 

TEST
Second Time at Sun Palace
STEVEN B.
May 02 2018
This was our second time at Sun Palace and it was just as great the second time as the first. The food was great, service is wonderful and the convenience of this resort is what we like best. It is smaller so you don't need to make reservations and you can eat where you want when you want. Also, everything is so close. Only a short walk from your room to the restaurants, pools and beach. The beach is right by the pool and they provide drink service even on the beach! One thing that impressed me this time was that they had our area buoyed off and a lifeguard on duty which made me feel safer in the ocean. When we go back to Mexico, it will definitely be at the Sun Palace again!
Customer Rating: 

TEST
Very well cared for resort with a beautiful beach!
LINDSAY G.
Feb 22 2018
We very much enjoyed our stay at Sun Palace. It was a low key environment that was very relaxing. The hotel was very clean and well maintained overall. My only complaint was that the service at the restaurants was very slow. Staff were very nice and helpful it was just very slow. The pool area was almost a little over crowded with chairs so hard to move around, but the resort was not full so it wasn't too much of a problem when we stayed there. The beach was gorgeous and the chairs on the beach were super comfy. Overall I would recommend this hotel and would stay there again.
Customer Rating: 

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Sun Palace - Exceptional
GRAHAM R.
Jan 27 2017
Great experience. Ask for 6th floor upgrade facing south, worth the extra cost for the view
Customer Rating: 

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PAUL D.
Mar 02 2016
had stayed in this hotel last summer and service seemed a little better than- not horrible but not what it had been. Also the room service carts are extremely noisy at 6 am (knew that time each and every day) The need to address that issue. Also at the spa they hadn't changed the disposable face covers on the massage table - very disturbing to see someone's make up on there when you are to put your face in the same one.
Customer Rating: 

TEST
Friends and Fun at the Sun Palace
MICHAEL C.
Feb 24 2016
We thought the Sun Palace was a very nice place with excellent food and service. The only small things lacking are the small pools, the lack of daytime and night time entertainment and no buffet at dinner. There are only 4 restaurants and no buffet.
Customer Rating: 

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Only Problem
HOWARD S.
Sep 18 2014
The only problems we had was the paint was chipping off the walls on the balcony so the balcony was always littered with paint chips. The only other problem was the reception of the Apple Rep. No one met us at the airport baggage claim and no one told us to look for an AMSTAR rep versus and Apple Rep. The Apple Rep never showed up at the hotel to help us arrange transportation to the airport on our date of departure. Apple was not impressive this time. Very disappointed.
Customer Rating: 

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Honeymoon
AARON W.
Aug 05 2014
My wife and I came here for our honeymoon, and were constantly blown away by this hotel, the views were fantastic, the staff was consistantly striving to make our stay even better, and there were only trivial things that were left for us to complain about.
Customer Rating: 

TEST
LOVED THIS RESORT!! WOULD RETURN 100 TIMES OVER!!!
BRIAN Y.
Jun 02 2014
Absolutely loved this resort! Beautiful white sand beach, perfect turquoise water, drinks are excellent! Hotel staff is wonderful and always go above and beyond to satisfy guests! Only about 250 rooms from what we were told, it was quiet and intimate, but we also met some great people and had a ton of fun! The food at this resort was hands down the best all inclusive food I have had to date! Can't wait to go back, hoping to go with family and friends in the future!
Customer Rating: 

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hate alex
KEVIN T.
Mar 20 2014
they had a time share person from beach palace talk to us he was terrible
Customer Rating: 

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sun palace resort
JOHN W.
Feb 26 2014
a beautiful couples only resort. Very special welcome at the door, exceptionally nice workers who were very accommodating, food and food service excellent. A relaxing stay with no worries. One minor issue with the hot water regulating in the shower. And a little confusion over who was to direct us to activities and such, hotel people got our attention first.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Wonderful management and staff
Robbie Z, Las Vegas, Nevada
Tue Jan 15 14:18:53 EST 2019
Had 7 nites of bliss. Great food. Great service. Great staff. Beautiful clean hotel and beach. Will return again next year. Entertainment great also. Spa massages take you to paradise. Coba tour was a long bus ride but worth it. Tour guide was excellent. Diva show was awesome. Waiters on beach kept our drinks coming constantly to keep us hydrated. Views of turquoise ocean from our suite were fantastic. We had the absolute best time. Highly recommend Sun palace for couples. We enjoyed dinners with no screaming kids!!!! Yea! Yea!. Whoopie!!!!

relaxing week with exceptional personal service
wbarnes2018, Westerose, Canada
Tue Jan 15 09:21:08 EST 2019
Boutique adult resort located at km 20 of hotel zone. Exceptional beach for walking, fine ocean swimming area, excellent dining facilities at night and great buffets during the day. If you wish to get off the resort, bus access is right out side the door and runs every couple of minutes. I highly recommend any Palace Resort to provide you an exceptional holiday experience.

A Cancun Resort Vacation to Remember
CynandWade, Knoxville, Tennessee
Sun Jan 13 08:57:38 EST 2019
After visiting Cancun for a week last year, we decided to try another resort and upgrade our experience this year. We reviewed many different resorts and narrowed it down to a top 3-4 couples only for this trip. Sun Palace stood out due to the reviews we read on the staff and the food. We booked a 7 day trip for January and crossed our fingers. Sun Palace is at the south end of the Hotel Zone, so our van got us there very quickly upon arrival. Our flight had been delayed so we were late, however the folks at Sun Palace were very helpful in working with the the Local Expert van co. to ensure we didn't miss our transportation. We opted for the Concierge Level room of the resort, which comes with multiple additional amenities, one of which is a fast check in at the Concierge Desk on the 5th floor. It took less than 5 minutes to check in and find our room. The room was amazing. I will post the walk through video here and on YouTube for those who are interested. An oversized tub for two, a large King bed and then a huge patio with two chairs and double chaise lounge 'bed' were included. The resort itself is wonderful, though the manager, Walter Barbieri, did explain to us that it will be going through extensive renovations later this year. I could go on and on about our stay, each day, all we did and the wonderful experiences, but that would take hours to read. So, I will simply cover the highlights over the 7 days for those who may be considering Sun Palace: The food - This is certainly one area of the experience that stands out compared to other resorts we have stayed. Everything from the morning breakfast buffet (the name buffet does not really give it justice as they will cook you items as well such as omelettes, pancakes and waffles) all the way to the romantic dinner - were all amazing. We were lucky enough to experience the whole offering of food, which included dinners at the Mexican, Thai, Italian and Steak restaurants. All were fantastic. Both the Thai and Steak dinners were outside, but in different areas. The rooftop Steakhouse was amazing, and the view was wonderful. What stood out at each of these places was the personal attention they garnered from the Head Chef at Sun Palace, Chef Dario. Each meal, each menu, each item - were all so expertly put together and obviously overseen by Chef Dario due to the extreme quality and flavors noticeable with every bite. We noticed Chef Dario multiple times, walking through restaurants, talking to employees and reviewing the customer experience. We were lucky enough to enjoy the Chef's Table Dinner while there and Chef Dario provided us some amazing food and flavors. The rapport between him and Mario, who assisted him with translating much of what he said into english during the show, was enjoyable and entertaining. It was a wonderful experience and highly recommend it if you are a foodie and want to try some amazing new flavors. The Resort - Though we were told it was about to be updated, the resort is still in great condition due to how hard the staff works to keep it clean and in order. The layout makes it very easy to get around and as there are not a ton of rooms (252 I believe) it is very easy to navigate. The main floor has two of the restaurants, a shopping area and then the Lobby Bar, which was very nice, large and comfortable. The bartenders there were extremely helpful and open to make anything we asked - especially Gabino. In the evenings there are different gatherings that include fun things like karaoke and dance lessons. Highly recommend spending some time in there and getting to know staff and other guests. We were afraid that the pool area would not be as nice as we had hoped as photos make it look small. However, we were pleasantly surprised that we enjoyed all the pool areas. We spent most of our time at one of the smaller, quieter pools (it seemed a bit warmer to us) and Dino took great care of anything we needed or wanted. He would stop by about every 10 minutes or so and check in on us - always nice, polite and a great sense of humor. If you go, tell him I said hello and thank you. The Staff - I know you read this all the time when people visit Cancun, Jamaica, the Caribbean etc and I am sure it is true each time. However, the staff at Sun Palace are truly unique even in that extremely talented category. The second morning we went to breakfast, Fresia and Guadalupe greeted us by name, after only seeing us one time before. They were always very kind and friendly. Chef Dario - He went out of his way to speak and say hello every time we saw him - greeted us with a smile and took our many, many compliments with a gentle appreciation. Jamie, the Sommelier (we did the wine tasting and had such a great time!) was very knowledgeable as well as kind and funny. We highly recommend you do the evening wine tasting. That was a great experience we will remember. Dino - We saw Dino almost every day and he worked so hard to ensure our stay was the best it could be. He truly seemed to care that we were happy with our food and our drink and stayed close by to make certain more was on its way when needed. He seemed like a genuinely kind person, which is important to me. Walter Barbieri, Manager - I was lucky enough to be able to spend some time with Walter and discuss his resort. He was extremely curious about our feedback and it was obvious he took what guests said to heart and strived to improve the experience based upon what he learns. He listened to our feedback on all things and left us both feeling 'special' which is the true sign of someone who understands the hospitality service industry. The last people I would like to recognize are two ladies who assisted us with both planning our trip and who were there throughout to assist as needed. I could not have scheduled so much and got so many little special things accomplished without the help of Ivette, who works as a concierge planner for those who are planning their trip. She took every little input and question I gave and put together a great schedule for us that allowed us to do everything we wanted to do. She was always very responsive (even on days off she let me know when she would get back to me!) kind and helpful. I am grateful for what she did for us. Nancy, who also worked in this area with planning etc was also very responsive and helpful. Thank you both for all you did. Lastly is Yvonne, who works Public Relations and saved my tail over and over. No matter what I needed, she was there and ALWAYS (and I mean ALWAYS) came through and never made me feel like I was asking too much. Van not here? Yvonne took care of that... Romantic dinner? Yvonne not only took care of that but added her own touch of a surprise to ensure it was the best anniversary celebration we have ever had. Have a question? Yvonne knows the answer. She was extremely helpful and always there when we needed her. Most of all, however, she was kind. The truly kind type of person that WANTS to help because it is her nature. She is a special person and Sun Palace is very lucky to have her. Thank you Yvonne - for making our vacation spectacular. There are so many things and people we could reference - like Maria in Guest Entertainment, who always came by and made us aware of what was going on and how much she wanted to us to join in, or Lucile and Garta in Awe Spa, who went above and beyond to ensure we spent a day of relaxation - and Elena who cooked my breakfast with a smile and 'Como estas?' every morning - that make Sun Palace so special and unique. We highly recommend this place to anyone who wants a relaxing, delicious, fun, mostly quiet, couples only, amazing Cancun experience.

Could be 5 stars!
LisaVV09, New York
Sun Jan 13 06:59:53 EST 2019
We stayed at the Sun Palace from November 17-24. We got married there in 2009 and have been to the Sun Palace well over a dozen times since it re-opened in 2007. We recently became members in October of 2017. The staff members are the reason that we continue to go back year after year. Most of the staff have remained the same over the years and they work extremely hard at making your vacation wonderful. Unfortunately over the years, the small touches that made this hotel amazing (5 star) have disappeared. They use to have a grill by the pool where they would cook fresh fish and vegetables for lunch. Now it's just normal bar food like hamburgers and hot dogs that you can get daily at home. They moved the ice cream bar inside when it use to be outside by the pool. In the past, you would go back to your room and find towel animals or rose petals. Now there is nothing. When we first started going to this resort, there was no tax on excursions or the spa. Now the prices seem to be going up every year. The food left a lot to be desired this year. When we went in May we noticed that the menus were changed and then they were changed again in November when we went back. Both times for the worse. They removed a lot of the seafood and high end steaks (grouper, shrimp, filet) for meals that you can get at home. In November, the steak restaurant was moved to the roof top. This could be a beautiful location like it was in the past if they kept the bar opened and moved the buffet closer to the tables and off of the bar. Due to it being extremely windy while we were there, most of the buffet items were luke warm. The roof would be better suited for the Oriental sit down restaurant. These are all small things but that is what made this resort exceptional. The hotel remains in good shape and is extremely clean. I cannot wait to see it after they re model. The beach is great and the staff rake up the sea weed daily. They do segregate members from non members on the beach which is ridiculous. You have the same view and get the same great service. It must make some people feel more important then others. I went there to relax this year and that is exactly what I did. The spa is AMAZING. I have given this resort 5 stars in the past but would now rate this a 4 star hotel. I will continue to go back though to see the staff!!! Special thanks to Maria at the pool,Services, Ricardo at the Alamo, Estrella for room service and Juanito at the pol bar!!!!

A week in paradise
dayna74, Morden, Canada
Sat Jan 12 15:07:50 EST 2019
We just returned from sun palace. It was an amazing week. We especially enjoyed the tai restaurant with Abel assisting with everything. Breakfast at home isn’t the same without the friendly Dalia. The beach is fabulous and very well maintained. My husband participated in all the volleyball with Agustin, who is absolutely amazing at his job. The steak restaurant was really the only disappointment. The resort is always very clean and all of the staff are friendly. Freesia, the hostess during the day at the buffet is just a sweetheart. We loved the size of the resort as it gives you a chance to get to know the staff. We understand that the resort will be having some renovations done, not sure what can be better, but hats off to all who work there. Just amazing place to be!



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