Cancun

Sun Palace


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2019 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7230reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
TIMOTHY B.
Feb 05 2019
The staff at this resort make the vacation! Everyone from housekeeping to entertainment staff go out of their way to make your stay perfect! Daniel the lifeguard gifted us with seashells he found snorkeling off the beach on his time off, Pedro and Jay Augustine from entertainment kept us entertained and busy with activities-Enrique and Daniel poolside servers were attentive and always smiling....room service is amazing and a big thank you to Carlos our server! Yes! I would recommend this for other couples wanting to be pampered in the sun!
Customer Rating: 

Sun Palace -perfect get away
JOYCE P.
Jan 16 2019
My Husband and I wanted a little break to get away from the cold, the Chicago weather
Customer Rating: 

Second Time at Sun Palace
STEVEN B.
May 02 2018
This was our second time at Sun Palace and it was just as great the second time as the first. The food was great, service is wonderful and the convenience of this resort is what we like best. It is smaller so you don't need to make reservations and you can eat where you want when you want. Also, everything is so close. Only a short walk from your room to the restaurants, pools and beach. The beach is right by the pool and they provide drink service even on the beach! One thing that impressed me this time was that they had our area buoyed off and a lifeguard on duty which made me feel safer in the ocean. When we go back to Mexico, it will definitely be at the Sun Palace again!
Customer Rating: 

Very well cared for resort with a beautiful beach!
LINDSAY G.
Feb 22 2018
We very much enjoyed our stay at Sun Palace. It was a low key environment that was very relaxing. The hotel was very clean and well maintained overall. My only complaint was that the service at the restaurants was very slow. Staff were very nice and helpful it was just very slow. The pool area was almost a little over crowded with chairs so hard to move around, but the resort was not full so it wasn't too much of a problem when we stayed there. The beach was gorgeous and the chairs on the beach were super comfy. Overall I would recommend this hotel and would stay there again.
Customer Rating: 

Sun Palace - Exceptional
GRAHAM R.
Jan 27 2017
Great experience. Ask for 6th floor upgrade facing south, worth the extra cost for the view
Customer Rating: 

PAUL D.
Mar 02 2016
had stayed in this hotel last summer and service seemed a little better than- not horrible but not what it had been. Also the room service carts are extremely noisy at 6 am (knew that time each and every day) The need to address that issue. Also at the spa they hadn't changed the disposable face covers on the massage table - very disturbing to see someone's make up on there when you are to put your face in the same one.
Customer Rating: 

Friends and Fun at the Sun Palace
MICHAEL C.
Feb 24 2016
We thought the Sun Palace was a very nice place with excellent food and service. The only small things lacking are the small pools, the lack of daytime and night time entertainment and no buffet at dinner. There are only 4 restaurants and no buffet.
Customer Rating: 

Only Problem
HOWARD S.
Sep 18 2014
The only problems we had was the paint was chipping off the walls on the balcony so the balcony was always littered with paint chips. The only other problem was the reception of the Apple Rep. No one met us at the airport baggage claim and no one told us to look for an AMSTAR rep versus and Apple Rep. The Apple Rep never showed up at the hotel to help us arrange transportation to the airport on our date of departure. Apple was not impressive this time. Very disappointed.
Customer Rating: 

Honeymoon
AARON W.
Aug 05 2014
My wife and I came here for our honeymoon, and were constantly blown away by this hotel, the views were fantastic, the staff was consistantly striving to make our stay even better, and there were only trivial things that were left for us to complain about.
Customer Rating: 

LOVED THIS RESORT!! WOULD RETURN 100 TIMES OVER!!!
BRIAN Y.
Jun 02 2014
Absolutely loved this resort! Beautiful white sand beach, perfect turquoise water, drinks are excellent! Hotel staff is wonderful and always go above and beyond to satisfy guests! Only about 250 rooms from what we were told, it was quiet and intimate, but we also met some great people and had a ton of fun! The food at this resort was hands down the best all inclusive food I have had to date! Can't wait to go back, hoping to go with family and friends in the future!
Customer Rating: 

hate alex
KEVIN T.
Mar 20 2014
they had a time share person from beach palace talk to us he was terrible
Customer Rating: 

TripAdvisor Traveller Reviews
Wonderful holiday in paradise ❤️🇲🇽
Sunnyplaces21,
Wed Apr 10 10:40:27 EDT 2019
My husband and I came for his 40th birthday and have had the best holiday ever from start to finish the hotel and it’s wonderful staff have been world class, Martin who checked us in was lovely to the bar staff Daniel, Norberto Karina Antonio Carlos Enrique Jose and the wonderful Miguel ❤️ The fabulous entertainment team Robert Luis and JayroThe waiting staff are so attentive and friendly the hostess staff Efrain and the beautiful Fresia ❤️ and with special mention to Carlos who works in Trattio restaurant who made my husbands birthday night truly exceptional he went above and beyond to give my husband the best birthday ever ❤️ Our whole experience and all the special touches put in place for us would not have been possible without the amazing customer relations lady the beautiful Maria, we will be forever grateful and sun palace will have a very special place in our hearts always and we look forward to returning next year 😘🇲🇽

Excellent two weeks, will return after refurb.
Christopher M, South Wales, United Kingdom
Wed Apr 10 04:45:25 EDT 2019
Stayed 18th March 2019 to 1st April 2019. Concierge room. We are members of Palace Resorts of some years and have visited Sun Palace before a few years ago. Here to celebrate our anniversary and my birthday. First week customers were 50ish and above, second week a bit younger. Weather was windy with some periodic rain – no big problem. Beach has three areas; two are reserved for different member levels and concierge level the third for anyone. Pool area can have places reserved for highest member level. Pool Area/Beach/Snack Bar Nathaly- Pool Concierge who was always cheerful and makes a point of talking to everybody and ensuring all our needs are met. The information she provided was very useful. Silvio, Daniel and Enrique - Waiters; their quiet manner is engaging and they make sure we were well hydrated and fed. Good choice of food at the pool side Snack Bar. Erik – umbrellas and the sand writing on the beach. The hard work that Erik undertakes can sometimes be overlooked and is often taken for granted. His smiling service is very welcomed. He was ably stood in for by Angel. Enjoyed the pool volley pool sessions very funny! Resturants Breakfast and Dinner Aurora Hostesses Fresia & Guadolope. Their smiles and friendly dispositions make a great start to the day and they make us feel very welcome. Breakfast Alberto & Alejandre (Waiters) – They’d bring us our fruit juices, cappuccinos and mimosas without having to be asked, and looked after us very well. Dinner We had an exceptional meal in our 2nd week in Aurora. We were expertly served by Rogelio Penate. This young man’s service should be an exemplar for others. His demeanour and attention to detail was exceptional. His flambé of bananas was very impressive. David (head waiter) worked in the background to ensure everything went well. Fuego 1st floor Here you receive your first course and dessert from a buffet. Your main course can be selected from a display case near the hostess station. Fernanda (Waitress) Remembered us from our first visit on our first night and made us feel valued guests. La Tratt Margely,Jenny(Hostesses); Alejandre & Ana (Wait Staff) - their great humour and attentive service is a joy, and makes the dining a very enjoyable experience. Excellent Mayan Coffee from Alejandre. Javier made us very welcome and we were served expertly by Freddy and Ana, Markos assisted Freddy with the Mexican Coffee and flambé. Concierge dinner on the beach. The beach was somewhat windy that night but Samuel provided excellent service along with good humour. Mariana - (Trainee Manager; Captain & Hostess) A bundle of energy and joy, and we always look forward to meeting her in the various locations she worked. Concierge - 5th Floor - Claudia always has a smile, and her friendly personality is very engaging. Chefs Dinner This was an Italian themed dinner, there is another for Mexican food. We watched as the chef demonstrated, the cooking and preparation of each of the courses. Then enjoyed eating them  It was a very enjoyable and informative experience. Magic Show Very entertaining with plenty of humour – give it a look! SPA Natdavid & Lourdes Mayo (Hot Stone Massage - Couples). The treatments were both invigorating and relaxing, and wish we had more time to take advantage of the excellent service provided. Lobby Bar Karina (Waitress) - Karina is a consummate professional and is genuinely interested in the guests she serves. Karina is proactive and will take the initiative to act on comments made, to the benefit of guests. Duet Ligia and Michelle were very entertaining. Art of Wine Jamie - Sommelier - Jamie is very knowledgeable, and his passion for his work, instils enjoyment in the partaking of the wine tasting experience. House-Keeping (room) German excellent service and making the return to our room welcoming. Reception Miguel – checked us in and out as well as provided excellent service when we required it i.e. changing of money etc. Ismael - Helped in resolving an issue of accessing the Palace Resort App, after a change in our reservation for our 2nd week. Gym It’s on the second floor not far from the elevator. Water, towels etc are provided. Good selection of equipment. You may have to wait for popular equipment like the bike etc. Public Relations Consuelo & Maria - They each bring the art of customer service to another level, and make sure that any issues are followed up on and resolved. Our welcome concierge Alfredo Martinez was the progenitor on many good things. Martin Cano - Martin has made this a truly memorable vacation for all the right reasons and it is because of him and his Team, that our faith in Palace Resorts has been restored. This was no easy feat after the many bad experiences we have encountered with Palace Resorts, and in particular The Grand Moon Palace - Cancun, in 2018. If all Palace Resorts emulated the customer service ethic that Martin and his Team have shown to us, Palace Resorts would be the Hotels that people would always make their first choice. Our vacation at Sun Palace has been the best vacation we have experienced with Palace Resorts for sometime. Sun Palace will be closing in a couple of months for renovations. Work should last until December.

Treated like Royalty at Sun Palace
TinaBobinKC, Kansas City, Missouri
Mon Apr 08 19:21:55 EDT 2019
After visiting Mexico several times, this was our first trip to Cancun. It was to celebrate a birthday and provide some much needed relaxation in an adult's only atmosphere. We knew that because of the size that there may not be as many amenities as other Palace resorts; however, we knew it would be great. The trip from the airport was quick only taking about a half an hour to get to the resort. We were immediately welcomed with the cool drink and cool face cloth and were checked in immediately. Our room was ready and had a wonderful ocean view. Whenever we had a question about something we could always depend on Edgar to get us an answer or provide direction. He also helped set up some various birthday surprises throughout the week. **Thank You, Edgar!!** Sun Palace has some fine restaurants with our favorite being The Aurora. It had a great buffet of Mexican food for breakfast that had different offerings throughout the week. Their dinner menu was very good and we ended up eating there a couple of times. Another restaurant we enjoyed was the Fuego Steakhouse. Unbelievably, we never made it to the Thai or Italian restaurants! The wait staff was excellent and very attentive at every meal. **Unfortunately, we never had the same server twice, so this is one collective "shout-out" to the servers at those restaurants!** The beach at Sun Palace is so pretty and clean. the sand is so soft and easy to stroll up and down the seaside. **A big shout out to the Sun Palace guys who, long before anyone is up in the morning, go out to remove the seaweed which has washed up on the shore overnight. They rake, dig pits and fill them in with the fresh seaweed leaving a clean beach. Thanks, guys! ** The beach chairs are comfortable and the great wait staff keep you cool with drinks all day! **Thanks for serving us, Silvio!!** The swimming pools were clean and wonderfully refreshing. The snack bar provided a great menu of both American & Mexican food that could be ordered from the beach or pool-side. We were given extraordinary service at the Vacation Planners desk. Rafael helped us understand what was available, gave us some great advice and helped us book our Spa appointments, our Romantic Dinner on the beach and our two excursions. We also enjoyed his sharing about different foods and drinks that were available to us in the resort. **Thank you, Rafael for your great service and even greater friendship!** Our time in the Spa was wonderful. We had full body massages and a pedicure. Very laid-back and very relaxing! The facilities are nice and the staff all very helpful. **Thanks to Nividi and Navidad for your wonderful work!!** One day, we were able to take a quick 10 minute trip up the road to Sun Palace's sister resort, Beach Palace, for a private wine tasting with Sommelier, Miguel Coria. This was a wonderful experience learning about the locally made wines and tasting them as they were paired with different authentic Mexican cuisine. This was so interesting and Miguel was such a gracious host. This was a five star activity and we highly recommend it. **Thank you, Miguel, for introducing us to the wine of Mexico!** We also did the trip to Tulum. This was one of the three ancient Mayan ruins accessable in Cancun. This was fascinating and our tour guide Antonio was very knowledgeable on the customs and traditions of the Mayan culture. There is a lot more to see than first thought; and, there are areas for shopping before you leave. FYI - if you plan to go to Tulum, make sure to wear comfortable shoes, bring water, sunscreen and an umbrella. There is limited shade and the sun is really hot as you are walking to the different ruins or standing during one of the instruction times. The entertainment in the evenings in the Sun palace bar were "a little hit & miss". There were salsa lessons available at 8:00 pm but they weren't real informative. Most of the entertainment was Karaoke or a DJ. There was the occasional treat like Ligia & Michelle (who sang smooth jazz versions of pop songs along with classics) who were great to listen to. Sun Palace's big evening events were great! The Mexican Fiesta which featured traditional Mexican music & dancers was excellent. The costumes were quite elaborate and the dresses were very colorful. The Fire Show, done on the beach at night, was a highlight! Great choreography and an unbelievable array of different live fire tricks were performed by a highly talented team. This was amazing! The Magic Show was also one of the highlights of our stay at Sun palace. It was fast-paced, filled with amazing tricks and surprises. We were sitting very close to the stage and we kept saying, 'how'd they do that?" Great stuff! We capped-off our final night at the resort with the Romantic Dinner on the beach. As the sun goes down, the candle light comes on and the stars come out with the ocean waves and cool breezes blowing. There was a spectacular 5-course meal which included one of the best steaks I've ever had! Background music provided by the singer, Ligia, was a nice touch and the service throughout the event was excellent. **Thanks, Ligia for the romantic music. You sing so soulfully! Thanks also to Daniel and the other servers for making this a wonderful evening!** As mentioned earlier, we were celebrating a birthday and the team at Sun Palace made sure it would be one to remember. There were special chocolate treats every night with a "Happy Birthday" sign attached. There was a Happy Birthday sign & rose petals on the bed one evening. And on one day, there was a large "Happy Birthday" personal message written in the sand! This may not seem like much, but this is a work of art! In a section of the beach which can be seen from any balcony on the beach-side of the resort, there is a guy who smooths-out a 20' x 20' area and then, using a squeegee, writes large letters in the sand creating messages for anniversaries, congratulations and birthday wishes. And, he does this in-between digging the holes and posting umbrellas for those sitting on the beach! This was such a memorable treat!! **To the young guy who doesn't stop running around between writing messages in the sand and the setting up of the umbrellas, we appreciate you & thank you for what you do!!** Our stay at Sun Palace was very relaxing and fun as planned. However, Sun Palace went over and above in its accommodations and services making this a memorable experience. We were treated like royalty there and we will be coming back soon!!

2nd visit to the Sun Palace
oddam, Roseville, Michigan
Mon Apr 08 15:32:55 EDT 2019
This is our second visit to the Sun Palace, so this review will have some throw back to our first for comparison. The greeting and check in was perfect. Our room was very nice, especially the full ocean view. Quality of service for the room was top notch. We did notice some changes, while the food was very good, the choices seemed reduced. The lady with me has a sensitive palate, and she felt there was limited fare for her, me, I will eat anything in front of me, which was all good. One note about me, I am a Quality professional where I work, so I look at details. We were on the eighth floor, no ice machine. I understand things need repair, but little details like placing a note apologizing for the inconvenience, please use the ice machine on the 7th floor would have been nice. There was a temporary water repair and a note was given, for 8th floor customers with no ice, would that be too much? I also noticed that cell phones were in use, of course, this problem is everywhere, not just here, just saying. The pools were nice, I did notice what appeared to be testing the waters a few times, thanks, I appreciate that. I also noticed staff cleaning often, even the door handles and railings. The Entertainment staff was energetic, thanks. We also noticed security walking around and the life guards moving about. I don't remember that when we were here last. Is it true the Sun Palace will be closing from June to December for a remodel? Overall, we had a great time and enjoyed the SP.

First time- can’t wait to go back!
bayhodge, Dallas, Texas
Mon Apr 08 09:42:14 EDT 2019
We have been to other palace resorts but this was our first time to Sun Palace and we LOVED it. The property is a lot smaller than Moon Palace, which actually made us feel way more relaxed. Everything is right at your finger tips. I can’t say enough about Claudia, our diamond concerige. From even before our arrival, she had every detail worked out. She went above and beyond our entire stay to make it perfect. Thank you, Claudia! Some other people that were amazing- Freddy in the itialian restaurant Abel in the Thai restaurant Daniel, our beach waiter & Nathaly the pool concierge These were some that stood out but honestly, every single person we talked to was so friendly and accommodating- makes a huge difference while on vacation. All of our dinners were delicious, shows were fun and entertaining, and the beach was beautiful with plenty of seating. We can’t wait to return!



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