Cancun

Sun Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family
TripAdvisor Web Reviews
Based on 6795reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best trip ever!
_karinholland2870, Bowling Green, Kentucky
Tue Oct 09 13:04:26 EDT 2018
We thoroughly enjoyed our week at Sun Palace! I must admit I was a little nervous going for a week since it was just my husband and I (no other couple friends) and this is a smaller resort compared to our previous vacations. No worries at all. It was awesome. The MAIN reason we loved this place was the excellent staff. Now don’t get me wrong-the resort was beautiful and the food was excellent but there are many beautiful resorts. However, EVERYONE was super friendly and accommodating every where we went. At the pool and the shows, the entertainment staff (Agustin, Jay, Carlos and Pedro) tried to get everyone involved in activities and spent time laughing and talking with the guests. ALL of our waiters at the pool and beach remembered our drink orders each day without me even asking (Karina, Carlos, Daniel and Silvio). Each night Victor knew our drink order (special request drink) and prepared them as soon as we waved at him. The bartenders were great fun too (Armando and Mario). I can’t say enough how friendly they were. We requested an umbrella at the beach and literally Alejandro ran to get it with a smile on his face. Finally- the food and the restaurant staff. The second night we were looking for the Thai restaurant and Jenny at Aurora didn’t just tell us how to get there, she escorted us there and got us a table. At La Trato, Carlos and Josef provided us superior service and the meals were beyond great! We even participated in a fun wine tasting with the sommelier. I highly recommend Sun Palace!

Treated Like Royalty
Caroline W,
Tue Oct 09 10:01:49 EDT 2018
I can't tell y'all how amazing this place is. It has beautiful facilities, a wonderful beach, and food that will make you wish you could eat it all. The biggest thing that made our trip wonderful was the staff. They were always so friendly and never hesitated to do anything to make our stay better. I've never been more relaxed and at ease in my life! We went on the first week of October and only had about 30 minutes of rain total.

Amazing Stay
Crystal W,
Tue Oct 09 07:34:31 EDT 2018
Don't buy into the time share stuff but this resort is awesomely clean and so friendly. This was our first all inclusive and adult only so it set the bar high. Would definitely stay again if we ever go back to Cancun, but we like to travel to new places each time.

Italian Restaurant
Robert J,
Tue Oct 09 05:49:31 EDT 2018
Dinner at the Italian restaurant was amazing made special by our server Jorge Camposeco-Diaz. Jorge made our night special and made our dinner a pleasant experience. The overall service is fantastic beyond our expectations and all the staff pay specific attention to detail.

Amazing holiday
Andra E,
Mon Oct 08 12:39:19 EDT 2018
I don't know from where to start and where to finish. It was more than I ever hoped for. The service in this hotel left me speechless. Their attention to details is absolutely stunning. They just look and offer you before you can have the chance to ask for it. It was the perfect birthday party here, they prepared and amazing surprise in the room, cleaning and room service, more than great. Waking up in the morning and going to breakfest and see Jorge, David, Rodolfo, Albert, Jose, smiling, made my day. Eduardo and Alexandro at the beach, made sure we have everything we need; towels, sunbeds, always respectful and helpful. Wherever I was in the hotel, there was always someone helping and making you laugh and enjoy. Silvio, Daniel, Jay from the entertainment team, Enrique who was serving at the beach drinks, Pedro, Ricardo. Diner with Abel, Agustin, Abimael, Roger were always more than great. In the last night, Jose, who went straight to my heart, along with the managers and Chantal, prepared and a surprise diner for us, never tasted something as good as that. But the gesture itself, melted our hearts. Let's not forget Maria and Jenny, who were welcoming us every night. When we arrived, never saw that coming. Fills your heart with joy and happiness just being around them. They offered us the best holiday, birthday anniversary, unforgetable memories. I won't be thinking twice about coming back here! Can't wait to return! Not enough words to say thank you for all off them! 🤗



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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