Cancun

Sun Palace


Email | Share |
All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

2019 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6969reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Second Time at Sun Palace
STEVEN B.
May 02 2018
This was our second time at Sun Palace and it was just as great the second time as the first. The food was great, service is wonderful and the convenience of this resort is what we like best. It is smaller so you don't need to make reservations and you can eat where you want when you want. Also, everything is so close. Only a short walk from your room to the restaurants, pools and beach. The beach is right by the pool and they provide drink service even on the beach! One thing that impressed me this time was that they had our area buoyed off and a lifeguard on duty which made me feel safer in the ocean. When we go back to Mexico, it will definitely be at the Sun Palace again!
Customer Rating: 

TEST
Very well cared for resort with a beautiful beach!
LINDSAY G.
Feb 22 2018
We very much enjoyed our stay at Sun Palace. It was a low key environment that was very relaxing. The hotel was very clean and well maintained overall. My only complaint was that the service at the restaurants was very slow. Staff were very nice and helpful it was just very slow. The pool area was almost a little over crowded with chairs so hard to move around, but the resort was not full so it wasn't too much of a problem when we stayed there. The beach was gorgeous and the chairs on the beach were super comfy. Overall I would recommend this hotel and would stay there again.
Customer Rating: 

TEST
Sun Palace - Exceptional
GRAHAM R.
Jan 27 2017
Great experience. Ask for 6th floor upgrade facing south, worth the extra cost for the view
Customer Rating: 

TEST
PAUL D.
Mar 02 2016
had stayed in this hotel last summer and service seemed a little better than- not horrible but not what it had been. Also the room service carts are extremely noisy at 6 am (knew that time each and every day) The need to address that issue. Also at the spa they hadn't changed the disposable face covers on the massage table - very disturbing to see someone's make up on there when you are to put your face in the same one.
Customer Rating: 

TEST
Friends and Fun at the Sun Palace
MICHAEL C.
Feb 24 2016
We thought the Sun Palace was a very nice place with excellent food and service. The only small things lacking are the small pools, the lack of daytime and night time entertainment and no buffet at dinner. There are only 4 restaurants and no buffet.
Customer Rating: 

TEST
Only Problem
HOWARD S.
Sep 18 2014
The only problems we had was the paint was chipping off the walls on the balcony so the balcony was always littered with paint chips. The only other problem was the reception of the Apple Rep. No one met us at the airport baggage claim and no one told us to look for an AMSTAR rep versus and Apple Rep. The Apple Rep never showed up at the hotel to help us arrange transportation to the airport on our date of departure. Apple was not impressive this time. Very disappointed.
Customer Rating: 

TEST
Honeymoon
AARON W.
Aug 05 2014
My wife and I came here for our honeymoon, and were constantly blown away by this hotel, the views were fantastic, the staff was consistantly striving to make our stay even better, and there were only trivial things that were left for us to complain about.
Customer Rating: 

TEST
LOVED THIS RESORT!! WOULD RETURN 100 TIMES OVER!!!
BRIAN Y.
Jun 02 2014
Absolutely loved this resort! Beautiful white sand beach, perfect turquoise water, drinks are excellent! Hotel staff is wonderful and always go above and beyond to satisfy guests! Only about 250 rooms from what we were told, it was quiet and intimate, but we also met some great people and had a ton of fun! The food at this resort was hands down the best all inclusive food I have had to date! Can't wait to go back, hoping to go with family and friends in the future!
Customer Rating: 

TEST
hate alex
KEVIN T.
Mar 20 2014
they had a time share person from beach palace talk to us he was terrible
Customer Rating: 

TEST
sun palace resort
JOHN W.
Feb 26 2014
a beautiful couples only resort. Very special welcome at the door, exceptionally nice workers who were very accommodating, food and food service excellent. A relaxing stay with no worries. One minor issue with the hot water regulating in the shower. And a little confusion over who was to direct us to activities and such, hotel people got our attention first.
Customer Rating: 

TEST
Sun Palace
DAVID P.
Aug 15 2013
Very clean and beautiful. I had one problem. Air conditioner was not up to par first night. Guy came and changed the filter, said it was dirty, and they gave us another room that evening. Food was excellent. Service is friendly. You have to leave a room key in a holder mounted on the wall in your room, or your a/c and lights don't work. Also, if you leave your balcony door open, it shuts off your ac.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Vacation 2018
cathekurtf, Montrose, Missouri
Thu Dec 13 11:14:17 EST 2018
Love the activity pool and the entertainment staff, Maria, Pedro, Jay. Had fantastic hot stone massage with Itzel. Restaurants are all terrific with amazing food and exceptional staff. Comfortable rooms!

Romantic vacation
Jeanne B,
Thu Dec 13 11:05:52 EST 2018
Always love our stay at Sun Palace! Ricardo, Capitan at Aurora restaurant is always a joy to see! Thank you Jesus, for your service each morning at breakfast! Teresa, Guest Services a joy to work with and providing us with information! Karina, in Lobby Bar love your service! Manny Reyes, enjoy seeing each vacation! Maria, in Entertainment Staff has made our stay welcoming and enjoyable! Walter B, General Manager has made exceptional improvements at Sun Palace! Will see you again! 😍

Winter getaway
donnafafard, Hartford, Connecticut
Thu Dec 13 05:47:47 EST 2018
We just spent 10 days at Sun Palace resort in Cancun, Mexico all I can say is Awesome 👏🏻 The stay is always amazing. This trip they had a new Manager, Walter from Italy he cooked paella ; so delicious and there was a pool party on the same day we had a blast. The staff are friends that you come home to . Jairo (Jay) and Maria Linda Jose are so upbeat and friendly I loved doing yoga 🧘🏻‍♀️ on the paddle boards with them along with water aerobics. Then you have the breakfast and lunch staff who also work in the restaurants which are exceptional my thanks and applause go to Ricardo, Alberto,Jorge , Dalia, Jesus, Roger, George,and David you are all the best and I love my time with you. La Trotta Italian Restaurant: bellisimo, when their we had Mayan coffee ☕️ so good ;Ask for Yasaid ; his Mayan coffee is the best 👏🏻 . The Sun Palace is going to be doing renovations;I pray that when I return in December of 2020 all my favorite friends will be there to great me back home.

Nice Stay at the Sun Palace
MyDogKeen, Huntington NY
Wed Dec 12 10:23:17 EST 2018
We spent six days at the Sun Palace and enjoyed our time at the resort. We had booked the Le Blanc Spa but renovations were not completed in time. The room was clean with a large jacuzzi in the room and a balcony overlooking the water. Check-in was efficient and welcoming and we lucked out with some nice weather. There are a number of pool options. One larger pools where most of the activity is and a few other smaller pools which tend to be much quieter. There is a bar near all of the pool options. What you should know...the pools and beach tend to lose all sun after about 3:00 so plan on getting your sun earlier in the day. As with most resorts you have the earlybirds claiming their lounge chairs with a book or towel so think about doing the same if you want a sunny location. Service throughout the resort was very good without being over-the-top. Efficient and timely service throughout our stay with morning room service always arriving on time. Of the restaurants we preferred the Thai restaurant - very good food. The Italian restaurant was also very good as was the buffet; having fresh seafood that you can have grilled is a nice option. The steak dinner was just average and we expected more from the romantic dinner option that we selected. Just OK food and so dark that you couldn't see what you were eating. The only negatives was the repeated pushes to go see the Moon Palace property and sit through their member program (not a timeshare but a lot like one). It took us 25 minutes into the pitch before we were told that we would have to attend the tour and then we had two calls to the room to make sure that we were not interested. During our conversation we indicated that we were vacationing to celebrate our vacation. The representative indicated she would arrange something to be sent to our room and nothing ever came. We certainly were not expecting anything when we arrived but if you indicate that you will be sending something be sure to follow through. The same thing occurred at the pool one day where the staff needed to close all of the umbrellas due to the wind. The person at the pool asked for our room number and again nothing occurred. It comes down to setting and fulfilling expectations and this is where the Sun Palace fell a bit short. All in all a very nice stay.

Great vacation
golfnut14, Baton Rouge, Louisiana
Wed Dec 12 10:13:11 EST 2018
Everything was great, the food and the drinks, rooms where very clean and the people could not do enough for you. recommend this place to all. The beaches are nice and service on the beach was perfect.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe