Cancun

Sun Palace


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All Inclusive    

2018 Exceptional Values
Extra Value:
Receive up to a $1500 resort credit (booking dates, travel dates, duration, and usage restrictions may apply).
Free Symbolic Weddings: Restrictions apply - see applebeachbrides.com.
Honeymoon: Bottle of sparkling wine, mini-cake, honeymoon dinner at select restaurants, two t-shirts, and one breakfast in bed (reservations required, minimum 3 night stay).

A couples-only playground in the Mexican Caribbean, Sun Palace is more than a getaway resort, it's your dream destination. As a Trip Advisor Top Hotel for Romance Travelers' Choice Award recipient, two years in a row, Sun Palace is the place for romance in the Mexican Caribbean.

Find more information about Palace Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
On the southern point of Cancun island, Sun Palace is only eight miles from Cancun International Airport, seventeen miles from downtown Cancun and ten miles from the Convention Center.
Address: AV KUKULKAN KM 20
CANCUN
QR

MX
Local Phone: 011-52-998-891-4
Toll Free Phone: 1-800-635-1836
Fax: 001-52-998-891-4109
HOTEL FACILITIES
Barber / Beauty Salon
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
Offers three beautiful freshwater infinity pool areas, and a pool with a swim-up bar.
Golf: NEARBY
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sun Palace offers a very exclusive, romantic ambiance in a lush atmosphere of elegance and comfort. Located at the quiet end of the beach, the Sun Palace is ideal for couples and adults looking for a more laid back, relaxed vacation. This luxurious resort features Cancun's largest whirlpool tub with a majestic 2 -story waterfall, daily pool activities, 24-hour room service, unlimited top-shelf liquor, and ocean view. Beach: The resort is situated on 500 feet of white sand beach with reefs nearby. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 252
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Outside visitors not allowed. No Spring Breakers. Must be at least 18 years old to check in. Adults Only.
ROOM TYPES
DELUXE RESORT VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with resort views. Room also features a liquor dispenser, CHI bath amenities, 24-hour room service, and turndown service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
GRAND LEVEL
Ocean view room with one king bed, double whirlpool tub, seating area, balcony, welcome bottle of wine, L'Occitane bath amenities, and minibar. 24-hour room service with special menu. WiFi, private check-in/out, and CHI hair tools.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR DELUXE OCEAN VIEW
Guestroom includes one king bed, a double whirlpool tub, a sitting area, and a private balcony with beautiful ocean views. Room also features a liquor dispenser with premium brands, CHI bath amenities, 24-hour room service, turndown service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed, a sitting area, a double whirlpool tub, and a furnished balcony. Room also includes 24-hour room service, turndown service, CHI bath amenities, and a premium brand liquor dispenser.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CONCIERGE LEVEL
Room includes one king bed, a double whirlpool tub, a sitting area, and a furnished balcony with beautiful ocean views. Amenities also feature a private candlelight dinner, private check-in, private beach lounge chair area, 24-hour room service, and more.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Smart TV and Apple TV is available in select rooms.
DINING
Sun Palace features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Three bars are also available.
There are 4 Restaurants at Sun Palace:
La Tratto - Open for dinner. Italian a la carte.
The Steak - Open for dinner. Fine cuts and seafood a la carte.
El Alamo - Breakfast and lunch: International Buffet. Dinner: Mexican gourmet a la carte.
Oriental Lounge - An array of Asian hors de'oeuvres and a sushi bar and features a full bar.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scheduled tours to Mayan Ruins and Isla Mujeres.
Nightly Activities & Entertainment:
Festive Evening Theme Parties, Live Entertainment, Piano Bar, Live Music in the Lobby Bar.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
320 Recommend
320 past Apple Vacationers would recommend Sun Palace to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6691reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Second Time at Sun Palace
STEVEN B.
May 02 2018
This was our second time at Sun Palace and it was just as great the second time as the first. The food was great, service is wonderful and the convenience of this resort is what we like best. It is smaller so you don't need to make reservations and you can eat where you want when you want. Also, everything is so close. Only a short walk from your room to the restaurants, pools and beach. The beach is right by the pool and they provide drink service even on the beach! One thing that impressed me this time was that they had our area buoyed off and a lifeguard on duty which made me feel safer in the ocean. When we go back to Mexico, it will definitely be at the Sun Palace again!
Customer Rating: 

Very well cared for resort with a beautiful beach!
LINDSAY G.
Feb 22 2018
We very much enjoyed our stay at Sun Palace. It was a low key environment that was very relaxing. The hotel was very clean and well maintained overall. My only complaint was that the service at the restaurants was very slow. Staff were very nice and helpful it was just very slow. The pool area was almost a little over crowded with chairs so hard to move around, but the resort was not full so it wasn't too much of a problem when we stayed there. The beach was gorgeous and the chairs on the beach were super comfy. Overall I would recommend this hotel and would stay there again.
Customer Rating: 

Sun Palace - Exceptional
GRAHAM R.
Jan 27 2017
Great experience. Ask for 6th floor upgrade facing south, worth the extra cost for the view
Customer Rating: 

PAUL D.
Mar 02 2016
had stayed in this hotel last summer and service seemed a little better than- not horrible but not what it had been. Also the room service carts are extremely noisy at 6 am (knew that time each and every day) The need to address that issue. Also at the spa they hadn't changed the disposable face covers on the massage table - very disturbing to see someone's make up on there when you are to put your face in the same one.
Customer Rating: 

Friends and Fun at the Sun Palace
MICHAEL C.
Feb 24 2016
We thought the Sun Palace was a very nice place with excellent food and service. The only small things lacking are the small pools, the lack of daytime and night time entertainment and no buffet at dinner. There are only 4 restaurants and no buffet.
Customer Rating: 

Only Problem
HOWARD S.
Sep 18 2014
The only problems we had was the paint was chipping off the walls on the balcony so the balcony was always littered with paint chips. The only other problem was the reception of the Apple Rep. No one met us at the airport baggage claim and no one told us to look for an AMSTAR rep versus and Apple Rep. The Apple Rep never showed up at the hotel to help us arrange transportation to the airport on our date of departure. Apple was not impressive this time. Very disappointed.
Customer Rating: 

Honeymoon
AARON W.
Aug 05 2014
My wife and I came here for our honeymoon, and were constantly blown away by this hotel, the views were fantastic, the staff was consistantly striving to make our stay even better, and there were only trivial things that were left for us to complain about.
Customer Rating: 

LOVED THIS RESORT!! WOULD RETURN 100 TIMES OVER!!!
BRIAN Y.
Jun 02 2014
Absolutely loved this resort! Beautiful white sand beach, perfect turquoise water, drinks are excellent! Hotel staff is wonderful and always go above and beyond to satisfy guests! Only about 250 rooms from what we were told, it was quiet and intimate, but we also met some great people and had a ton of fun! The food at this resort was hands down the best all inclusive food I have had to date! Can't wait to go back, hoping to go with family and friends in the future!
Customer Rating: 

hate alex
KEVIN T.
Mar 20 2014
they had a time share person from beach palace talk to us he was terrible
Customer Rating: 

sun palace resort
JOHN W.
Feb 26 2014
a beautiful couples only resort. Very special welcome at the door, exceptionally nice workers who were very accommodating, food and food service excellent. A relaxing stay with no worries. One minor issue with the hot water regulating in the shower. And a little confusion over who was to direct us to activities and such, hotel people got our attention first.
Customer Rating: 

Sun Palace
DAVID P.
Aug 15 2013
Very clean and beautiful. I had one problem. Air conditioner was not up to par first night. Guy came and changed the filter, said it was dirty, and they gave us another room that evening. Food was excellent. Service is friendly. You have to leave a room key in a holder mounted on the wall in your room, or your a/c and lights don't work. Also, if you leave your balcony door open, it shuts off your ac.
Customer Rating: 

TripAdvisor Traveller Reviews
A-maZing!!! A must!
hlewong, Centreville, Virginia
Tue Aug 14 12:21:00 EDT 2018
Words can’t describe how super special this resort made us feel during our honeymoon! There’s plenty of other resorts to choose from but this one is a must!! I’ve been to plenty of other beach resorts and hands down this is by far my favorite thus far! The FOOD is amazing!! The daily breakfast and lunch buffets have a variety to choose from and fresh! They don’t cut corners here! I absolutely love fresh cooked food off the grill and it was spot on. Our favorite dinner was the Aurora. Alfredo the Chef knows how to put flavors together and the waiters (Rafael, Deysi, Alfreso, and Gerardo) was beyond accommodating and had great recommendations every time! Check in was super smooth. We arrived early and mentioned we were honeymooners so Erik on his own upgraded our room and got us checked in with no issues. Super nice of him because other resorts make you wait. Karmine allowed us to check out later then the noon cut off time and we appreciated the fact that she did it with no questions asked. This resort isn’t like others where you can only have 1 towel at a time, they treat you as if you should on vacation! I can go on and on and on but I think everyone gets the point. The pools were superb and the beach service (Daniel) was so accommodating. Everyone always had smiles and loved their jobs. We will definitely be coming back to celebrate our anniversaries. Thank you Sun Palace for an experience that will never be forgotten!

Great time
Joel S, Hewlett, NY, United States
Sun Aug 12 17:42:44 EDT 2018
My wife and I stayed at Sun Palace June 19 to 26, 2018. We had a lovely time. We had spent the previousl week at Isla Mujeres Palace. Claudia, Sun Palace Diamond Concierge made all of the arrangements for our transfer between the two hotels. She did a great job during our stay by handling any and all of our needs. The hotel was 60% full. We want to thank the Pool Concierge Natalie for helping us with pool side lounges. She made sure that we had fresh towels, cold water, cool face towels, and the frozen ice popsicles daily. Having done all of our required souvenir shopping (for the grandchildren) at Isla we had no need to leave the resort. The weather was great and the daytime activities were fun. The evening entertainment - The magic show was outstanding. The fire show nice Beach party music not our thing but it's time to retire Michael Jackson show. A must go to event is the Chef's Dinner, amazing entertainment and a great meal. We had a really good time and have already booked another trip for my wife and daughter to enjoy Sun Palace in November 2018.

First time in Cancun
Eschatar, Nampa, Idaho
Fri Aug 10 13:20:34 EDT 2018
What a wonderful vacation! We stayed 12 nights at the Sun Palace for our honeymoon. We couldn't be happier with our choice of hotel. The staff were the best! Erik at the front desk was very helpful with any needs that arose during our stay. Yvonne at the public relations desk was outstanding in helping us with special arrangements, and Gina was very knowledgeable when it came to helping us decide on tours and other special reservations. The beach was beautiful! We were worried about the sargasso seaweed, as it had been very bad just before we arrived, but the beach at the Sun Palace was much cleaner than the other nearby beaches. Toward the end of our stay there was quite a lot of new seaweed washing up, but they did a great job of cleaning the beach every morning. On more than one occasion we encountered sea turtles laying their eggs on the beach at night! The hotel undertakes care of the eggs to protect them from beach-goers and birds that prey on them, keeping them in a safe area until they hatch and can be returned to the sea. The bars were great too. They (mainly Jose) remembered us and what drinks we liked at the pool bar, and my wife had the most amazing Irish coffee I've ever seen at the lobby bar - complete with marshmallow cream toasted with flaming liquor! The food was really good in the all the restaurants, and especially our special honeymoon dinner. The chef's dinner was an amazing experience that we will never forget. Housekeeping and room service staff really did a great job taking care of us as well. Unfortunately I don't recall the name of the young man who delivered most of our rooms service meals, but he went out of his way to make sure we had everything we needed every time. With the included resort credits we were able to spend the right mix of active days and relaxing on the beach or in the pools. It was the perfect place to spend our honeymoon, and we're grateful to the staff at the Sun Palace for our perfect getaway. We're already discussing another visit to Cancun (this time with the whole family).

Wonderful and then some!
easterwood2014, Prairieville, Louisiana
Fri Aug 10 07:48:21 EDT 2018
The menus have been updated since our last visit. Overall, they were all great changes. The only negative is that we were disappointed in the reduced sushi menu at the Thai restaurant. The service and the people are FANTASTIC! Rita made breakfast a great experience, Karina as super out at the pool and Agustine, J & Pedro made each day FABULOUS as well. Thanks guys! Looking forward to our next visit.

Sun palace
irene h, Manchester, United Kingdom
Fri Aug 10 02:42:51 EDT 2018
My second visit to Sun Palace Cancun. Yet again a wonderful stay. Staff can’t do enough for you. That includes Ignacio and Ramone in the lobby bar, Karina and Daniel from the pool bar. The staff in the Spa were wonderful excellent massages. Pool concierge Nathallie always enquired if everything was ok. The house keeping staff were fantastic and nothing was too much trouble. The food in the Thai, Italian and steak/ bbq was wonderful and the service second to none. I visited with my husband and brother and sister in law who all agree with me. It was also great to see that the General manager was always around and asked you how you were enjoying your stay. Once again Sun Palace you were wonderful thanks for making our stay so special.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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