Hawaii-Maui

Sheraton Maui Resort & Spa


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2019 Exceptional Values
Extra Value:
Free night and daily buffet breakfast for two (specific category restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

The Sheraton Maui Resort and Spa is the premier location for the Hawaiian vacation of your dreams. Situated on Kaanapali Beach, the Sheraton Maui Resort and Spa is the most romantic escape in all the Hawaiian Islands -- the dramatic point at which the legendary Black Rock of Kaanapali meets the ocean. There are endless activities near this 23-acre oceanfront resort, including clear-water snorkeling with turtles, sailing aboard the Teralani, kayaking among dolphins, scuba diving, and deep-sea fishing.

The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.

The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.

Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.

The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.

Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.
HOTEL LOCATION
Sheraton Maui offers a prime location at historic Black Rock, set amid 23 ocean front acres on the widest stretch of beach in Ka'anapali. It is 28 miles from Kahului Airport, and 3 miles away from Kapalua Airport.
Address: 2605 KAANAPALI PARKWAY
LAHAINA-MAUI
HI

US
Local Phone: 808-661-0031
Toll Free Phone: 1-800-716-8109
Fax: 808-661-0458
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($30/valet $22/self)
Physician on Call
Shopping Mall Nearby (5 Minute walk)
Pools
Number of Pools: 2
Outdoor Pools: 2     
142 yard fresh water swimming lagoon that meanders through tropical gardens and under wooded carved bridges. The resort also features a keiki (kids) pool.
Golf: NEARBY
Ka'anapali Golf Courses - North and South
The North Course was designed by Robert Trent Jones, Sr, and is a Par 37-34-71 with a Yardage of 6,136. The South Course was designed by Arthur Jack Snyder and is a Par 36-35-71 with a Yardage of 6,067.
Holes: 36
Green Fees: $130.-170.
Cart Fee: Included
Club Rental Fees: $29.-$49.
Lessons Available
Tennis
Number of Courts: 10
Outdoor Courts: 10
Lighted Courts: 10
Court Fee: $10 pp, per day
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Sheraton offers 510 rooms and suites with a Hawaiian décor & furniture designed especially for the hotel. Tropical landscapes with coconut palms & expansive lawns enhance the overall ambiance, and an elevated lobby overlooks the entire property. The property has 142 yards of intertwining fresh water lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava rock formations. Beach: The Sheraton Maui lies on 3 miles of the widest stretch of Ka'anapali Beach, with the best snorkeling available on property. Check-in: 3:00 pm
Check-out: 11:00 am
Total Rooms: 510
Year Opened: 1963 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express, JCB, Carte Blanche
HOTEL RESTRICTIONS
Daily resort fee of $26.04, per room, per day. Billed to guest and collected at hotel.
ROOM TYPES
JR SUITE OCEAN VIEW ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of JR SUITE OCEAN VIEW but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
1BD DLX OCEANFRONT SUITE
750 plus sq. ft. suite located in Hale Moana, Hale Hoku and Hale Lahaina. Extra large private lanai and unobstructed ocean views. Separate living room, large bath. Sleeps 4. Connecting bedroom option available.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of DLX OCEANFRONT room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
RESORT VIEW
330 sf with view of the gardens and/or mountains. Located in the Hale Anuenue. Private balcony. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT CLUB
440 sq. ft with a large private lanai. Located in the Hale Anuenue & Hale Nalu and offer unobstructed ocean views. Club rooms have daily access to the Na Hoku Club Lounge, serving daily continental breakfast and afternoon pupus.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PART OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of PART OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at ROCKsalt.
Other Amenities -
DLX OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of DLX OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at ROCKsalt.
Other Amenities -
OHANA SUITE ESCAPE
ENDLESS ESCAPE rates - - all the amenities of the OHANA SUITE but offered at a discounted rate.
Other Amenities -
STD OCEAN VIEW
330 sq. ft room with ocean views available from the private balcony. Located on the Hale Anuenue. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
STD OCEANFRONT SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of STD OCEANFRONT room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at ROCKsalt.
Other Amenities -
PART OCEAN VIEW
330 sq. ft with a large private lanai. Partial ocean view room face inward to the gardens and offer a part ocean view from the lanai. Sleeps 3
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEAN VIEW
440 sq. ft room with large private lanai. Located in the Hale Lahaina and offering views of the Ka'anapali shoreline and lagoon. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW STAY/SAVE
STAY & SAVE Promotion - - all the amenities of the RESORT VIEW room but offered at a substantial savings. Rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
DLX OCEANFRONT SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of DLX OCEANFRONT room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at ROCKsalt.
Other Amenities -
1BD DLX OCEANFRONT STE ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of 1BD DLX OCEANFRONT SUITE but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEANFRONT
330 sq. ft with a large private lanai. Oceanfront rooms offers stunning views of the Pacific and historic black rock. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT CLUB - ESCAPE
ENDLESS ESCAPE promotion - - all the amenities of the DLX OCEANFRONT CLUB room but offered at a discounted rate.
Other Amenities -
RESORT VIEW - ROOM W/BFST
SPECIAL ROOM - All the amenities of a RESORT VIEW room with the added value of special pricing plus daily breakfast buffet for two. Limited availability throughout the year.
Other Amenities -
JR SUITE OCEAN VIEW
665 sq. ft suite ideal for families. Sleeps 4 (1 king and 1 pull down). Junior suites are located in the Hale Ohana and offer a wet bar, microwave, large bathroom with separate shower and double sinks.
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD OCEAN SUITE ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of 1BD OCEAN SUITE but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
DLX OCEANFRONT
440 sq. ft with a large private lanai. Located in the Hale Anuenue and Hale Nalu and offer unobstructed ocean views. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of the RESORT VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEAN VIEW STAY/SAVE
STAY & SAVE Promotion - - all the amenities of the STD OCEAN VIEW room but offered at a substantial savings. Rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
DLX OCEAN VIEW STAY/SAVE
Experience Aloha Promotion - - all the amenities of the DLX OCEAN VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEAN VW ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a STANDARD OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
PARTIAL OCEAN VIEW STAY/SAVE
STAY & SAVE Promotion - - all the amenities of the PART OCEAN VIEW room but offered at a substantial savings. Rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEAN VW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of STD OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
PART OCEAN VW ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a PARTIAL OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
STD OCEANFRONT STAY/SAVE
STAY & SAVE Promotion - - all the amenities of the STD OCEANFRONT room but offered at a substantial savings. Rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
DLX OCEAN VIEW ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a DLX OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
STD OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of STD OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at ROCKsalt.
Other Amenities -
PART OCEAN VW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of PART OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
DLX OCEAN VIEW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of DLX OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEANFRONT ROOM W/BFST
ROOM WITH BREAKFAST - All the amenites of a STD OCEANFRONT room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
DLX OCEANFRONT STAY/SAVE
STAY & SAVE Promotion - - all the amenities of the DLX OCEANFRONT room but offered at a substantial savings. Rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEANFRONT - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of STD OCEANFRONT room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
RESORT VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of a RESORT VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at ROCKsalt.
Other Amenities -
DLX OCEANFRONT ROOM/WBFST
ROOM WITH BREAKFAST - All the amenites of a DLX OCEANFRONT room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -

OTHER INFO
ADA compliant rooms available.
Cribs are available.
Roll aways are available.
DINING
There are 4 Restaurants at Sheraton Maui Resort & Spa:
ROCKsalt - Dine on a variety of eclectic dishes with a global flair. The menu is composed of small plates, large plates, sweet plates and sides, all of which are meant for sharing. Open daily for breakfast, lunch & dinner.
Tepan Yaki Dan - Teppan-yaki Dan offers an exclusive culinary treat for intimate dining of up to ten people per table. Japanese cuisine is grilled to perfection rightbefore your eyes. Succulent Steaks and Seafood, Hours of operation are subject to change,
Lagoon Bar - Serving BBQ poolside lunch.
Keka'a Terrace - A casual restaurant with indoor/outdoor seating, open for breakfast, lunch and dinner. Breakfast buffet-6:30-11:00 AM Ala Carte is also available. Lunch-Ala Carte 11:00 AM-2:00 PM, Dinner- 5:30-9:30 PM.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Hawaiian crafts and dancing, complimentary guests activities include:Yoga, Aquacise Pilates.
Nightly Activities & Entertainment:
Evening Activities: Nightly tourch-lighting, cliff-diving ceremony with Hawaiian music and hula dancing.
CHILDREN'S PROGRAMS
Keiki Kamp - Available from 9:00 am until 3:00 pm with daily activities and lunch. Second child $60. for full day program. Half-day programs are available with lunch for $45.00 per child
Applicable Ages: 5 to 12 years old.
Program Fees: $70.full day

Children's Facilities
Children's Pool
Babysitting Fee: $10.00 per hour
Evening programs are offered every day, 7 days a week from 6:30pm to 9:30pm at $30.00for the first child and $20.00 for each additional sibling.

TripAdvisor Web Reviews
Based on 4793reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Hotel on Strike
JAMES M.
Nov 14 2018
I contacted Apple Vacations prior to our departure due to rumors that the hotel was on strike. Apple Vacations told me that there was nothing to worry about everything was fine. When we arrived at the hotel there was picket lines in front, no room service, only one restaurant was open for breakfast and the one pool bar for lunch. There was no daily room cleaning, we could exchange towels when needed. We had to go of site for diner every night. If I new they were on strike I would of cancelled this vacation. I was very disappointed that Apple Vacations did not advise us of the strike.
Customer Rating: 

TEST
Honeymoon Trip was wonderful
ALLISON F.
Jul 20 2018
The Sheraton is a beautiful hotel set in a perfect location. The room was updated and the staff did an excellent job cleaning and maintaining the room during our stay. The beach is beautiful and the snorkeling is phenomenal. The front desk staff was accommodating and friendly and helped us with a few special requests. Our only complaint is that some of the upkeep of the outdoor areas was subpar (e.g., lights were broken, garbage was overflowing).
Customer Rating: 

TEST
Excellant Staff
CHRISTOPHER P.
Apr 02 2018
Excellent Staff that helped us with anything we needed.
Customer Rating: 

TEST
Great stay at the Sheraton!
JESSICA V.
May 25 2017
Staff was friendly and helpful. The shuttle was a great amenity!
Customer Rating: 

TEST
SERGEY Y.
Apr 17 2016
Thr breakfast was good but organization of sitting guests was poor.
Customer Rating: 

TEST
Sheraton kaui
TERENCE P.
Feb 10 2016
Room not ready until 45 min past gauge tee of 3 pm
Customer Rating: 

TEST
Sheraton Maui
MARK M.
Nov 02 2014
Beautiful location. The grounds and hotel are very nice.
Customer Rating: 

TEST
Love the Hotel and its location.
DENNIS L.
Jun 18 2013
We love this Hotel (Returned after 25 years to same Hotel for our 25th wedding anniversary). We loved the location. Most staff was great. The Staff for breakfast the last day of our trip disappointed us, the other days the staff at breakfast was good. No air conditioning in room last day of trip. Love the Beach at the hotel, a little pricey though for using chairs and umbrella if you are a Hotel guest. Pool staff not consistent with wrist bands for pool use. Only got them 2 days out of 6. Pool staff really did not check if people were staying at hotel, The first day there, people in the hotel were bragging that they came from another hotel while in the pool. We would recommend this hotel again. we thought it was clean. Maid service very good. Check in and Check out very good. Bars ok, entertainment at bar fair.
Customer Rating: 

TEST
Oceanfront room
SUSAN M.
Feb 21 2012
We further upgraded our room to have a Deluxe oceanfront room, which was spectacular. We were surprised that the hotel charged $45/day to have chairs and umbrellas at the beach.
Customer Rating: 

TEST
BOB K.
Dec 28 2011
Very poor. Our edocs did not give us information on time & location of Orientation breakfasts, time & location for tour bus pick-up for Pearl Harbor tour, nor did we have vouchers for tours or car rental which everyone required. Apple's office hours were not convenient for help in these matters. Also, in Maui, we arrived at one airport and our rental car was scheduled for pick-up at another airport. I will not use Apple for future bookings.
Customer Rating: 

TEST
ANNETTE S.
Sep 03 2011
I was sorry I had booked thru Apple since breakfast was not included and the original quote I had from Apple included breakfast, The trip that we got we could have booked cheaper ( by almost $600.00) just by avoiding the Apple travel agency, I feel this was a case of bate and switch, and I am not sure I trust Apple enough to ever book from them again. In the past we have booked several trips thru Apple but always directly with our own agent.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Love it here!!
melindap2014, Yorba Linda, California
Tue Jan 15 13:40:40 EST 2019
Stayed in a partial ocean view room and had a gorgeous view. The room was updated and comfortable and the hotel grounds are amazing! The boardwalk around the hotel allows for some great walking and all of the cool restaurants are super close. Love this resort and will definitely be back!

Hotel on the Beach
mld661, Santa Clarita, California
Tue Jan 15 08:54:23 EST 2019
Although we didn't spend much time in the hotel it was on the beach with direct access. Their staff was great as we rented a cabana to enjoy our day in the sun there. The service was good. Food ok at the pool and bar. The buffet breakfast was great. They were not good about keeping us informed on the storm which was coming and the halls were very slippery with the rain and wind. I thought they may be better prepared and accommodating to guest that had rooms far away.

The Winter Sun
jamie_rhine76, Melbourne, Australia
Mon Jan 14 22:21:27 EST 2019
If you are from Australia like we are, the Winter Sun in Maui is like no other and the perfect place to come, and for us the Sheraton Maui Resort was the best place to experience this. The proximity to other locations also made it the ideal place. The beach was directly out the front, Lahaina was only a short drive away, and just about everything else was a either a nice walk or shuttle bus away. The rooms were of course of generous size and our partial ocean view room came with a king size bed. My only gripe, and this would be nitpicking was that our room did not have a balcony for us to enjoy at night.

Post-Christmas Stay in Paradise
Mary B, Wilmington, Delaware
Fri Jan 11 12:39:41 EST 2019
After reading the reviews of other travelers I wasn't sure what to expect and was very pleasantly surprised. Our rooms (oceanfront in building 6 and junior suite in building 2) were both well appointed and comfortable. While the hotel may be a little older than some in the same area, the property is unsurpassed, the beach beautiful, and the proximity to Black Rock and snorkeling amazing. From our oceanfront room, we could see whales moving through, and had great views of two neighboring islands. We chose to eat dinner off-site at several of the great restaurants in Lahaina, but breakfast and lunch at the hotel were just fine. Service was friendly and accommodating. Had one slight issue with the failure of the bell stand to satisfy a request, but that was the only hiccup. Overall, a relaxing, enjoyable stay on a beautiful island.

Had a fun stay!
Grace P,
Fri Jan 11 12:24:36 EST 2019
We stayed in Maui for 7 nights at the beginning of January with a family of 4 and here were our experiences: Room: We had a very nice deluxe oceanfront room with 2 king beds in building 6. If you want the best view, request to stay in building 6! The view of the ocean and black rock is amazing and it has its own parking lot that makes it easily accessible. We were on the first floor which at first seemed terrible because there was a huge hedge/fence blocking the view of the ocean when we would sit down in the porch chairs, but it actually turned out to be better than a higher floor because there was a small lawn where we could walk around the entire building and see many different views, including early morning snorkelers. With this in mind - make sure to lock your back door as anyone on the first floor could be walking around outside your room. The actual room was very nice and always clean. Nothing amazing, nothing terrible - just what we needed. Everything seemed new and was easy to work. Property: One thing to know about this property is that it is HUGE! We were all the way at the far end of the resort so it made for a 5ish minute walk to get to the beach or dining areas. It can be confusing at first on how to get from building to building as there are not really any clear directions, you just have to keep asking people until you figure it out. There is a really nice grassy lawn in the middle that is nice to walk across and they have fire pits all around that are nice for the night. The pool is fun to float around in. You can find some really beautiful views of the beach from the windows of the building and the whole feel of the resort is very nice and open airy. Service: First off, housekeeping was great. Everyday we requested extra towels, coffee, and cups and they gave them to us every time. When we first got there, we realized that our coffee machine was not working. We called the front desk and within 15 minutes someone was at our room with a new working one. All of the workers we passed in the hallway were extremely nice and always made sure to greet us. The concierge was very helpful and we did not feel as if she was pushing us to book anything, which was a change. However, we did have a few odd experiences. 1) when we went to pick up our "free gift" (a Sheraton reusable bag), it ended up just being a ploy to try to convince us to buy a vacation rental from one of their other properties. When we politely declined, the lady continued to pester us about why we didn't want to buy one, which was pretty annoying. Dining: The dining options here are good, but not great. We ate breakfast probably 3 days at the resort. If you do not have a voucher for free buffet breakfast, which we didn't, I would 100% recommend ordering off of the menu instead of the buffet. It is more than enough food and the plates are $10-12 less than the buffet for what I believe is better food than the ($32!) buffet. My family of 4 could share 2 plates and a fruit bowl (delicious!) for around $70 instead of over $120 for all of us to eat buffet. You may have to ask your waiter/host for the menu as they automatically assume you are eating at the buffet. The bars are expensive, but the food and drinks are pretty good and nice if you need something quick to eat. We did not eat at the main restaurant, Black Rock. Beach: The beach at the Sheraton is awesome! Yes, it is crowded, but once you actually get in the water, there really aren't too many people. There is a nice sandy stretch where non-swimmers can just play in the water, but once you get out a little further by Black Rock, the snorkeling is great. We rented snorkel equipment and had a great time. If you stay closer to the shore, you can see lots of cool fish, but if you are a good swimmer and are willing to go around the tip of the rock, the experience is 10 times better! The fish are so colorful and we even saw a sea turtle! There is also a lot of cliff diving going on during the day as well as a nightly cliff diving ceremony put on by the resort at sunset. **Snorkeling tip: Do not wear regular sunscreen into the ocean because it is damaging to the reefs! Either wear reef safe sunscreen (they have some at the hotel) or a sun shirt, but do not go without anything unless you want to end up with a completely red back!*** Location: We really liked the location of the Sheraton. It is at the end of Kaanapali Drive/Parkway (the road with all of the big resorts on it) so you don't really get much traffic that is not going to the Sheraton. We were easily able to walk (10-15 min) to Whalers Village with shopping and restaurants and a few nights we had a great time continuing to walk along the little path going along Kaanapali Beach at night. Overall, it worked out really well for our family's needs and we had a great time at this resort.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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