Hawaii-Maui

Sheraton Maui Resort & Spa


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2018 Exceptional Values
Extra Value:
Free night and daily buffet breakfast for two (restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

The Sheraton Maui Resort and Spa is the premier location for the Hawaiian vacation of your dreams. Situated on Kaanapali Beach, the Sheraton Maui Resort and Spa is the most romantic escape in all the Hawaiian Islands -- the dramatic point at which the legendary Black Rock of Kaanapali meets the ocean. There are endless activities near this 23-acre oceanfront resort, including clear-water snorkeling with turtles, sailing aboard the Teralani, kayaking among dolphins, scuba diving, and deep-sea fishing.

The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.

The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.

Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.

The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.

Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.
HOTEL LOCATION
Sheraton Maui offers a prime location at historic Black Rock, set amid 23 ocean front acres on the widest stretch of beach in Ka'anapali. It is 28 miles from Kahului Airport, and 3 miles away from Kapalua Airport.
Address: 2605 KAANAPALI PARKWAY
LAHAINA-MAUI
HI

US
Local Phone: 808-661-0031
Toll Free Phone: 1-800-716-8109
Fax: 808-661-0458
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($30/valet $22/self)
Physician on Call
Shopping Mall Nearby (5 Minute walk)
Pools
Number of Pools: 2
Outdoor Pools: 2     
142 yard fresh water swimming lagoon that meanders through tropical gardens and under wooded carved bridges. The resort also features a keiki (kids) pool.
Golf: NEARBY
Ka'anapali Golf Courses - North and South
The North Course was designed by Robert Trent Jones, Sr, and is a Par 37-34-71 with a Yardage of 6,136. The South Course was designed by Arthur Jack Snyder and is a Par 36-35-71 with a Yardage of 6,067.
Holes: 36
Green Fees: $130.-170.
Cart Fee: Included
Club Rental Fees: $29.-$49.
Lessons Available
Tennis
Number of Courts: 10
Outdoor Courts: 10
Lighted Courts: 10
Court Fee: $10 pp, per day
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Sheraton offers 510 rooms and suites with a Hawaiian décor & furniture designed especially for the hotel. Tropical landscapes with coconut palms and expansive lawns enhance the overall ambiance, and an elevated lobby overlooks the entire property. The property has 142 yards of intertwining fresh water lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava rock formations. Beach: The Sheraton Maui lies on 3 miles of the widest stretch of Ka'anapali Beach, with the best snorkeling available on property. Check-in: 3:00 pm
Check-out: 11:00 am
Total Rooms: 510
Year Opened: 1963 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express, JCB, Carte Blanche
HOTEL RESTRICTIONS
Daily resort fee of $26.04, per room, per day. Billed to guest and collected at hotel.
ROOM TYPES
OHANA SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of an OHANA SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -
DLX OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a DLX OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
STD OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of STD OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
PART OCEAN VW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of PART OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEANFRONT - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a STD OCEANFRONT room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
DLX OCEANFRONT - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a DLX OCEANFRONT room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
1BD DLX OCEANFRONT SUITE
750 plus sq. ft. suite located in Hale Moana, Hale Hoku and Hale Lahaina. Extra large private lanai and unobstructed ocean views. Separate living room, large bath. Sleeps 4. Connecting bedroom option available.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
JR SUITE OCEAN VIEW ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of JR SUITE OCEAN VIEW but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
OCEAN SUITE
675 sq. ft suite with a large, private lanai offering views of the Pacific. Separate sleeping/living areas beautully appointed with an island flair. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW
330 sf with view of the gardens and/or mountains. Located in the Hale Anuenue. Private balcony. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT CLUB
440 sq. ft with a large private lanai. Located in the Hale Anuenue & Hale Nalu and offer unobstructed ocean views. Club rooms have daily access to the Na Hoku Club Lounge, serving daily continental breakfast and afternoon pupus.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PART OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of PART OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
STD OCEAN VIEW
330 sq. ft room with ocean views available from the private balcony. Located on the Hale Anuenue. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PART OCEAN VIEW 100% PENALTY
100% PENALTY - all the amenities of a PART OCEAN VW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
DLX OCEAN VIEW
440 sq. ft room with large private lanai. Located in the Hale Lahaina and offering views of the Ka'anapali shoreline and lagoon. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW - EXPERIENCE ALOHA
Experience Aloha Promotion - - all the amenities of the RESORT VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEANFRONT
330 sq. ft with a large private lanai. Oceanfront rooms offers stunning views of the Pacific and historic black rock. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD DLX OCEANFRONT STE ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of 1BD DLX OCEANFRONT SUITE but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
JR SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a JR SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -
DLX OCEANFRONT
440 sq. ft with a large private lanai. Located in the Hale Anuenue and Hale Nalu and offer unobstructed ocean views. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD OCEAN SUITE ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of 1BD OCEAN SUITE but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
RESORT VIEW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of the RESORT VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEAN VIEW - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the STD OCEAN VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
DLX OCEAN VIEW - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the DLX OCEAN VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEAN VW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of STD OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEANFRONT - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the STD OCEANFRONT room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
PART OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a PARTIAL OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
OHANA SUITE
665 sq. ft suite ideal for families. Sleeps 4 (2 double beds and 1 pull down). Ohana suites are located in the Hale Ohana and offer a wet bar, microwave, large bathroom with separate shower and double sinks.
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEAN VIEW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of DLX OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
DLX OCEANFRONT - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the DLX OCEANFRONT room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEANFRONT - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of STD OCEANFRONT room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
ALI'I SUITE
At the pinnacle of Black Rock, 1600 sf suite with seperate dining/seating area, a full kitchen, and king bedded bedroom with large luxurious bathroom. Decorated with original Hawaiian artwork and crafted furnishings.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Kitchen
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of a RESORT VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
DLX OCNFRONT STE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a DLX OCEANFRONT SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -
DLX OCEANFRONT - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of DLX OCEANFRONT room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
OCEAN SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of an OCEAN SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -
RESORT VIEW 100% PENALTY
100% PENALTY - all the amenities of a RESORT VIEW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
DLX OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of DLX OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
STD OCEAN VIEW 100% PENALTY
100% PENALTY - all the amenities of a STD OCEAN VIEW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
OHANA SUITE ESCAPE
ENDLESS ESCAPE rates - - all the amenities of the OHANA SUITE but offered at a discounted rate.
Other Amenities -
STD OCEANFRONT SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of STD OCEANFRONT room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
DLX OCEAN VIEW 100% PENALTY
100% PENALTY - all the amenities of a DLX OCEAN VIEW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
PART OCEAN VIEW
330 sq. ft with a large private lanai. Partial ocean view room face inward to the gardens and offer a part ocean view from the lanai. Sleeps 3
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of DLX OCEANFRONT room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
STD OCEANFRONT 100% PENALTY
100% PENALTY - all the amenities of a STD OCEANFRONT room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds are allowed.
Other Amenities -
DLX OCEANFRONT CLUB - ESCAPE
ENDLESS ESCAPE promotion - - all the amenities of the DLX OCEANFRONT CLUB room but offered at a discounted rate.
Other Amenities -
RESORT VIEW - SPECIAL W/BFST
SPECIAL ROOM - All the amenities of a RESORT VIEW room with the added value of special pricing plus daily breakfast buffet for two. Limited availability throughout the year.
Other Amenities -
JR SUITE OCEAN VIEW
665 sq. ft suite ideal for families. Sleeps 4 (1 king and 1 pull down). Junior suites are located in the Hale Ohana and offer a wet bar, microwave, large bathroom with separate shower and double sinks.
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT 100% PENALTY
100% PENALTY - all the amenities of a DLX OCEANFRONT room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
STD OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a STANDARD OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
PARTIAL OCEAN VIEW - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the PART OCEAN VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -

OTHER INFO
ADA compliant rooms available.
Roll aways are available.
Cribs are available.
DINING
There are 3 Restaurants at Sheraton Maui Resort & Spa:
Tepan Yaki Dan - Teppan-yaki Dan offers an exclusive culinary treat for intimate dining of up to ten people per table. Japanese cuisine is grilled to perfection rightbefore your eyes. Succulent Steaks and Seafood, Hours of operation are subject to change,
Lagoon Bar - Serving BBQ poolside lunch.
Keka'a Terrace - A casual restaurant with indoor/outdoor seating, open for breakfast, lunch and dinner. Breakfast buffet-6:30-11:00 AM Ala Carte is also available. Lunch-Ala Carte 11:00 AM-2:00 PM, Dinner- 5:30-9:30 PM.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Hawaiian crafts and dancing, complimentary guests activities include:Yoga, Aquacise Pilates.
Nightly Activities & Entertainment:
Evening Activities: Nightly tourch-lighting, cliff-diving ceremony with Hawaiian music and hula dancing.
CHILDREN'S PROGRAMS
Keiki Kamp - Available from 9:00 am until 3:00 pm with daily activities and lunch. Second child $60. for full day program. Half-day programs are available with lunch for $45.00 per child
Applicable Ages: 5 to 12 years old.
Program Fees: $70.full day

Children's Facilities
Children's Pool
Babysitting Fee: $10.00 per hour
Evening programs are offered every day, 7 days a week from 6:30pm to 9:30pm at $30.00for the first child and $20.00 for each additional sibling.

TripAdvisor Web Reviews
Based on 4517reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great stay at the Sheraton!
JESSICA V.
May 25 2017
Staff was friendly and helpful. The shuttle was a great amenity!
Customer Rating: 

SERGEY Y.
Apr 17 2016
Thr breakfast was good but organization of sitting guests was poor.
Customer Rating: 

Sheraton kaui
TERENCE P.
Feb 10 2016
Room not ready until 45 min past gauge tee of 3 pm
Customer Rating: 

Sheraton Maui
MARK M.
Nov 02 2014
Beautiful location. The grounds and hotel are very nice.
Customer Rating: 

Love the Hotel and its location.
DENNIS L.
Jun 18 2013
We love this Hotel (Returned after 25 years to same Hotel for our 25th wedding anniversary). We loved the location. Most staff was great. The Staff for breakfast the last day of our trip disappointed us, the other days the staff at breakfast was good. No air conditioning in room last day of trip. Love the Beach at the hotel, a little pricey though for using chairs and umbrella if you are a Hotel guest. Pool staff not consistent with wrist bands for pool use. Only got them 2 days out of 6. Pool staff really did not check if people were staying at hotel, The first day there, people in the hotel were bragging that they came from another hotel while in the pool. We would recommend this hotel again. we thought it was clean. Maid service very good. Check in and Check out very good. Bars ok, entertainment at bar fair.
Customer Rating: 

Oceanfront room
SUSAN M.
Feb 21 2012
We further upgraded our room to have a Deluxe oceanfront room, which was spectacular. We were surprised that the hotel charged $45/day to have chairs and umbrellas at the beach.
Customer Rating: 

BOB K.
Dec 28 2011
Very poor. Our edocs did not give us information on time & location of Orientation breakfasts, time & location for tour bus pick-up for Pearl Harbor tour, nor did we have vouchers for tours or car rental which everyone required. Apple's office hours were not convenient for help in these matters. Also, in Maui, we arrived at one airport and our rental car was scheduled for pick-up at another airport. I will not use Apple for future bookings.
Customer Rating: 

ANNETTE S.
Sep 03 2011
I was sorry I had booked thru Apple since breakfast was not included and the original quote I had from Apple included breakfast, The trip that we got we could have booked cheaper ( by almost $600.00) just by avoiding the Apple travel agency, I feel this was a case of bate and switch, and I am not sure I trust Apple enough to ever book from them again. In the past we have booked several trips thru Apple but always directly with our own agent.
Customer Rating: 

TripAdvisor Traveller Reviews
Nice Grounds + Terrible Customer Service
kristinp18, Boston, Massachusetts
Thu Jan 18 06:26:27 EST 2018
My husband and I got married in June 2017 in Maui. We have a room block for all of our guests which totaled about 15 rooms or so. We made a $500 deposit for the room block. After our off-site wedding, we and any guests interested were going to the Luau that evening. Diane Nyguen, the person handling our room block/needs, said I could not take names or handle money -- all guests needed to sign up themselves via the concierge. Well, despite the fact that guests were on their own to sign up and Diane had the list of names and personally handed out the tickets, my husband and I have been deemed responsible for paying for four individuals that Diane gave tickets to but did not pay. We have been in "communications" with Diane since October 2017 to no avail. We are being held responsible for four guests that attended the luau but did not pay. They are also withholding our room block deposit which we realized they did not apply to our final bill and have been asking to be credited. Honestly, working with Diane and this experience with the Sheraton Maui has been nothing short of a disappointment and a headache, and it is entirely unacceptable that the Sheraton is holding us responsible for mistakes they (Diane) made internally. We have not made any progress on these issues since we started communicating with Diane in October and yet we continue to receive unitemized invoices every month, even though Diane stated that she has the names of the guests that did not pay. I'm writing about it here to warn others that when there are a lot of logistics for a room block, deposits and general charges, things get messy and it's easy to lose track if you aren't careful and looking closely. They will take advantage of you, even when the expense is not yours, and hope that you give up. Our efforts to communicate with Diane and the GM have proven ineffective.

Piece of Paradise
Anthony O, Sydney
Wed Jan 17 21:41:23 EST 2018
Our first visit to Maui and this was the perfect location. Nestled down the end of Kaanapali Beach it doesn't suffer the passing foot traffic along the beachfront as the other hotels do. Only a 5 minute walk to Whalers Village and the free shuttle to Lahaina is a must. Breakfast at US$30 per head, pre tips, was a shock after having not included it in our booking. In terms of the hotel, the family had great expectations of a Hawaiian lei greeting on arrival but being an evening arrival a little let down. The grounds were lovely, well kept. The Deluxe Ocean View room was a delight but the bed was a little uncomfortable and paper cups for tea/coffee in a Sheraton and no complimentary water in the rooms...really!? FYI...Sprite and Lemonade are not the same thing. The food and service in the Black Rock Grill was exceptional! We would definitely recommend this hotel but think we'd plum for a room upgrade next time

Significant beach erosion
Alison B, Seattle, Washington
Wed Jan 17 10:46:37 EST 2018
This is my third stay at the Sheraton. A large portion of the hotel is undergoing a large and much needed facelift. Since my last visit the resort slightly retreated behind the amenities of the Westin and the Hyatt. The grounds and common areas are a little shopworn and the rooms are indeed comfortable but lack basic conveniences like utensils, and plates. Furniture was sticky. The service was nice though. The biggest change is not the hotels doing: rising water levels and more extreme tides, probably due to climate change has eroded black rock beach to the level of reaching the planted walkways and causing them to collapse in places. The photo I have posted is from 1/14/2018. It shows how high the tide is coming up. I compared it to the same vantage point of images shot at the same timeframe in 2014, and the comparisons are striking. There is not much beach left. Eventually, the entire area will need to invest in millions of dollars for either beach restoration or a permanent sea wall. If not, in another 20 years, the pool will be in the ocean. Will we stay there again? Maybe. But after the resort is updated and the beach stabilized.

excellent location and service
Nothomemuch, Laguna Niguel, California
Mon Jan 15 14:02:52 EST 2018
I have stayed at the Sheraton before and upon returning it was even better than the first visit. From check in to check out, I was treated very well. It is located at famous black rock where people come to snorkel. Black Rock Grill has excellent food. They have a free shuttle that takes you to the other Starwood resorts and to Lahaina. I plan to return.

Excellent Hotel, Perfect Location! A Paradise!
Louisa D, Toronto, Canada
Sun Jan 14 17:51:18 EST 2018
We stayed at this hotel in mid September for 6 days and had a wonderful time. Right from the start the service was excellent. On arrival valet parking was free for the first night and bags were brought straight to our room very quickly after check in. Check in was quick and the lady who helped us at reception was very kind and friendly, she was able to find us an upgraded room in building #5 with ocean view. We were offered bottled water while waiting in line for check in too, which was nice. We requested a crib for our 1yr old child and that was set up for us in our room. Our room was spacious and clean, with a nice view overlooking the ocean and black rock. We found the bed to be very comfortable and have no complaints about the room. The location of this resort is perfect, it is as close to black rock as you can get and the snorkelling was good. The beach is beautiful and the grounds of the resort are stunning and well maintained. The pool was excellent, good size, clean and water temperature was perfect. There were a lot of chairs around the pool so no issue getting one. The resort restaurants offered a good selection of food, however they could get a bit pricey but a short walk away was a shopping complex with some nice restaurants. Also Lahaina was a short drive away so definitely more food options there. We had a wonderful time at this resort, service was excellent, room was clean staff were friendly and locations was great. I would recommend this hotel to anyone, and would stay here again on our next visit to Maui.



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