Hawaii-Maui

Sheraton Maui Resort & Spa


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Exceptional Value    
Please note that "Value" inclusions may have date, duration & room type restrictions.

2018 Exceptional Values
Extra Value:
Free night and daily buffet breakfast for two (restrictions apply). Free shuttle service to Lahaina.
Family: Kids 17 and under Stay Free.

The Sheraton Maui Resort and Spa is the premier location for the Hawaiian vacation of your dreams. Situated on Kaanapali Beach, the Sheraton Maui Resort and Spa is the most romantic escape in all the Hawaiian Islands -- the dramatic point at which the legendary Black Rock of Kaanapali meets the ocean. There are endless activities near this 23-acre oceanfront resort, including clear-water snorkeling with turtles, sailing aboard the Teralani, kayaking among dolphins, scuba diving, and deep-sea fishing.

The Sheraton offers 508 rooms and suites located in six distinct towers, none higher than six stories. Almost all of the rooms and suites face the Pacific, with a private lanai for contemplating the view. Inside, the craftsmanship of old Hawaii reveals itself in lamps of bamboo design, patterns recalling block prints on kapa, and rattan chairs drawing on the peacock shapes of ancient thrones. And, of course, they are all equipped with Sheraton Sweet Sleeper Beds.

The property has 142 yards of intertwining freshwater lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava-rock formations. In addition to Kaanapali Beach, the Sheraton Maui Resort and Spa offers a plethora of Hawaiian cultural activities to help you experience the spirit of aloha. Spend your days learning the ancient art of Hula, adorning yourself with fresh flower leis you've created, or playing the ukulele with our Aloha Ambassadors. As the sun sets over Black Rock, experience the magic of these islands with a one-of-a-kind Torch Lighting and Cliff Dive Ceremony, found only at the Sheraton Maui Resort and Spa.

Dining options at The Sheraton Maui Resort and Spa are as rich and varied as the hues in a Kaanapali sunset. The Black Rock Terrace is the perfect choice for casual dining, while Black Rock Steak and Seafood offers contemporary cuisine. East and West combine at Teppan-yaki Dan, where guests will enjoy a fusion of delicious culinary traditions as master chefs prepare inspired dishes at your table.

The Spa at Black Rock features secluded indoor and outdoor relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures, and pedicures. Each product combines natural ocean plants, minerals, and water with the essence oils of Polynesia to create a truly authentic tropical spa experience.

Find more information about Starwood Hotels & Resorts in Hawaii.

Learn more about Kaanapali.
HOTEL LOCATION
Sheraton Maui offers a prime location at historic Black Rock, set amid 23 ocean front acres on the widest stretch of beach in Ka'anapali. It is 28 miles from Kahului Airport, and 3 miles away from Kapalua Airport.
Address: 2605 KAANAPALI PARKWAY
LAHAINA-MAUI
HI

US
Local Phone: 808-661-0031
Toll Free Phone: 1-800-716-8109
Fax: 808-661-0458
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking($30/valet $22/self)
Physician on Call
Shopping Mall Nearby (5 Minute walk)
Pools
Number of Pools: 2
Outdoor Pools: 2     
142 yard fresh water swimming lagoon that meanders through tropical gardens and under wooded carved bridges. The resort also features a keiki (kids) pool.
Golf: NEARBY
Ka'anapali Golf Courses - North and South
The North Course was designed by Robert Trent Jones, Sr, and is a Par 37-34-71 with a Yardage of 6,136. The South Course was designed by Arthur Jack Snyder and is a Par 36-35-71 with a Yardage of 6,067.
Holes: 36
Green Fees: $130.-170.
Cart Fee: Included
Club Rental Fees: $29.-$49.
Lessons Available
Tennis
Number of Courts: 10
Outdoor Courts: 10
Lighted Courts: 10
Court Fee: $10 pp, per day
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Sheraton offers 510 rooms and suites with a Hawaiian décor & furniture designed especially for the hotel. Tropical landscapes with coconut palms and expansive lawns enhance the overall ambiance, and an elevated lobby overlooks the entire property. The property has 142 yards of intertwining fresh water lagoons that feed into the main swimming pool, with a nearby outdoor spa set amid lava rock formations. Beach: The Sheraton Maui lies on 3 miles of the widest stretch of Ka'anapali Beach, with the best snorkeling available on property. Check-in: 3:00 pm
Check-out: 11:00 am
Total Rooms: 510
Year Opened: 1963 Credit Cards: Visa, Master Card, Diners Club, Discover, American Express, JCB, Carte Blanche
HOTEL RESTRICTIONS
Daily resort fee of $26.04, per room, per day. Billed to guest and collected at hotel.
ROOM TYPES
RESORT VIEW 100% PENALTY
100% PENALTY - all the amenities of a RESORT VIEW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
DLX OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of DLX OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
STD OCEAN VIEW 100% PENALTY
100% PENALTY - all the amenities of a STD OCEAN VIEW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
OHANA SUITE ESCAPE
ENDLESS ESCAPE rates - - all the amenities of the OHANA SUITE but offered at a discounted rate.
Other Amenities -
STD OCEANFRONT SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of STD OCEANFRONT room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
DLX OCEAN VIEW 100% PENALTY
100% PENALTY - all the amenities of a DLX OCEAN VIEW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
PART OCEAN VIEW
330 sq. ft with a large private lanai. Partial ocean view room face inward to the gardens and offer a part ocean view from the lanai. Sleeps 3
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of DLX OCEANFRONT room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
STD OCEANFRONT 100% PENALTY
100% PENALTY - all the amenities of a STD OCEANFRONT room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds are allowed.
Other Amenities -
DLX OCEANFRONT CLUB - ESCAPE
ENDLESS ESCAPE promotion - - all the amenities of the DLX OCEANFRONT CLUB room but offered at a discounted rate.
Other Amenities -
RESORT VIEW - SPECIAL W/BFST
SPECIAL ROOM - All the amenities of a RESORT VIEW room with the added value of special pricing plus daily breakfast buffet for two. Limited availability throughout the year.
Other Amenities -
JR SUITE OCEAN VIEW
665 sq. ft suite ideal for families. Sleeps 4 (1 king and 1 pull down). Junior suites are located in the Hale Ohana and offer a wet bar, microwave, large bathroom with separate shower and double sinks.
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT 100% PENALTY
100% PENALTY - all the amenities of a DLX OCEANFRONT room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
STD OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a STANDARD OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
PARTIAL OCEAN VIEW - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the PART OCEAN VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
OHANA SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of an OHANA SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -
DLX OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a DLX OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
STD OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of STD OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
PART OCEAN VW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of PART OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEANFRONT - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a STD OCEANFRONT room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
DLX OCEANFRONT - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a DLX OCEANFRONT room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
1BD DLX OCEANFRONT SUITE
750 plus sq. ft. suite located in Hale Moana, Hale Hoku and Hale Lahaina. Extra large private lanai and unobstructed ocean views. Separate living room, large bath. Sleeps 4. Connecting bedroom option available.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
JR SUITE OCEAN VIEW ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of JR SUITE OCEAN VIEW but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
OCEAN SUITE
675 sq. ft suite with a large, private lanai offering views of the Pacific. Separate sleeping/living areas beautully appointed with an island flair. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
Sofa
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW
330 sf with view of the gardens and/or mountains. Located in the Hale Anuenue. Private balcony. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEANFRONT CLUB
440 sq. ft with a large private lanai. Located in the Hale Anuenue & Hale Nalu and offer unobstructed ocean views. Club rooms have daily access to the Na Hoku Club Lounge, serving daily continental breakfast and afternoon pupus.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PART OCEAN VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of PART OCEAN VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
STD OCEAN VIEW
330 sq. ft room with ocean views available from the private balcony. Located on the Hale Anuenue. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
PART OCEAN VIEW 100% PENALTY
100% PENALTY - all the amenities of a PART OCEAN VW room but at a reduced rate. Once booked, reservations are non-refundable and a 100% penalty applies for changes or cancellation. No courtesy holds allowed.
Other Amenities -
DLX OCEAN VIEW
440 sq. ft room with large private lanai. Located in the Hale Lahaina and offering views of the Ka'anapali shoreline and lagoon. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW - EXPERIENCE ALOHA
Experience Aloha Promotion - - all the amenities of the RESORT VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEANFRONT
330 sq. ft with a large private lanai. Oceanfront rooms offers stunning views of the Pacific and historic black rock. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD DLX OCEANFRONT STE ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of 1BD DLX OCEANFRONT SUITE but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
JR SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a JR SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -
DLX OCEANFRONT
440 sq. ft with a large private lanai. Located in the Hale Anuenue and Hale Nalu and offer unobstructed ocean views. Sleeps 4
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
1BD OCEAN SUITE ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of 1BD OCEAN SUITE but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
RESORT VIEW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of the RESORT VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEAN VIEW - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the STD OCEAN VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
DLX OCEAN VIEW - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the DLX OCEAN VIEW room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEAN VW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of STD OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
STD OCEANFRONT - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the STD OCEANFRONT room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
PART OCEAN VIEW - SPECIAL BP
SPECIAL W/BREAKFAST - All the amenites of a PARTIAL OCEAN VIEW room with the added value of special pricing and daily breakfast for two. Must be booked with scheduled air and/or rental car.
Other Amenities -
OHANA SUITE
665 sq. ft suite ideal for families. Sleeps 4 (2 double beds and 1 pull down). Ohana suites are located in the Hale Ohana and offer a wet bar, microwave, large bathroom with separate shower and double sinks.
Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
DLX OCEAN VIEW - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of DLX OCEAN VIEW room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
DLX OCEANFRONT - EXP ALOHA
Experience Aloha Promotion - - all the amenities of the DLX OCEANFRONT room but offered at a substantial savings. LTD OFFER rooms are available at limited times during the year and must be booked with a scheduled flight.
Other Amenities -
STD OCEANFRONT - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of STD OCEANFRONT room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
ALI'I SUITE
At the pinnacle of Black Rock, 1600 sf suite with seperate dining/seating area, a full kitchen, and king bedded bedroom with large luxurious bathroom. Decorated with original Hawaiian artwork and crafted furnishings.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Carpet
Non-Smoking Available
Room Service
Balcony or Terrace
Jacuzzi
Kitchen
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
RESORT VIEW SUN-SAV
SUN-SATIONAL SAVINGS package: All the amenities of a RESORT VIEW room with the added value of free night(s) calculated into pricing and daily buffet breakfast for two at Black Rock Terrace.
Other Amenities -
DLX OCNFRONT STE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of a DLX OCEANFRONT SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -
DLX OCEANFRONT - ESCAPE
ENDLESS ESCAPE Promotion: All the room amenities of DLX OCEANFRONT room but offered at a drastically reduced rate. Not combinable with any other specials or promotions.
Other Amenities -
OCEAN SUITE - SUITE LIFE
SUITE LIFE IN PARADISE Promotion - all the amenities of an OCEAN SUITE plus daily breakfast for two, a $200 room credit and a 10% discount on spa treatments. 5nt minimum stay is required.
Other Amenities -

OTHER INFO
Cribs are available.
ADA compliant rooms available.
Roll aways are available.
DINING
There are 3 Restaurants at Sheraton Maui Resort & Spa:
Lagoon Bar - Serving BBQ poolside lunch.
Keka'a Terrace - A casual restaurant with indoor/outdoor seating, open for breakfast, lunch and dinner. Breakfast buffet-6:30-11:00 AM Ala Carte is also available. Lunch-Ala Carte 11:00 AM-2:00 PM, Dinner- 5:30-9:30 PM.
Tepan Yaki Dan - Teppan-yaki Dan offers an exclusive culinary treat for intimate dining of up to ten people per table. Japanese cuisine is grilled to perfection rightbefore your eyes. Succulent Steaks and Seafood, Hours of operation are subject to change,
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Hawaiian crafts and dancing, complimentary guests activities include:Yoga, Aquacise Pilates.
Nightly Activities & Entertainment:
Evening Activities: Nightly tourch-lighting, cliff-diving ceremony with Hawaiian music and hula dancing.
CHILDREN'S PROGRAMS
Keiki Kamp - Available from 9:00 am until 3:00 pm with daily activities and lunch. Second child $60. for full day program. Half-day programs are available with lunch for $45.00 per child
Applicable Ages: 5 to 12 years old.
Program Fees: $70.full day

Children's Facilities
Children's Pool
Babysitting Fee: $10.00 per hour
Evening programs are offered every day, 7 days a week from 6:30pm to 9:30pm at $30.00for the first child and $20.00 for each additional sibling.

TripAdvisor Web Reviews
Based on 4590reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Excellant Staff
CHRISTOPHER P.
Apr 02 2018
Excellent Staff that helped us with anything we needed.
Customer Rating: 

TEST
Great stay at the Sheraton!
JESSICA V.
May 25 2017
Staff was friendly and helpful. The shuttle was a great amenity!
Customer Rating: 

TEST
SERGEY Y.
Apr 17 2016
Thr breakfast was good but organization of sitting guests was poor.
Customer Rating: 

TEST
Sheraton kaui
TERENCE P.
Feb 10 2016
Room not ready until 45 min past gauge tee of 3 pm
Customer Rating: 

TEST
Sheraton Maui
MARK M.
Nov 02 2014
Beautiful location. The grounds and hotel are very nice.
Customer Rating: 

TEST
Love the Hotel and its location.
DENNIS L.
Jun 18 2013
We love this Hotel (Returned after 25 years to same Hotel for our 25th wedding anniversary). We loved the location. Most staff was great. The Staff for breakfast the last day of our trip disappointed us, the other days the staff at breakfast was good. No air conditioning in room last day of trip. Love the Beach at the hotel, a little pricey though for using chairs and umbrella if you are a Hotel guest. Pool staff not consistent with wrist bands for pool use. Only got them 2 days out of 6. Pool staff really did not check if people were staying at hotel, The first day there, people in the hotel were bragging that they came from another hotel while in the pool. We would recommend this hotel again. we thought it was clean. Maid service very good. Check in and Check out very good. Bars ok, entertainment at bar fair.
Customer Rating: 

TEST
Oceanfront room
SUSAN M.
Feb 21 2012
We further upgraded our room to have a Deluxe oceanfront room, which was spectacular. We were surprised that the hotel charged $45/day to have chairs and umbrellas at the beach.
Customer Rating: 

TEST
BOB K.
Dec 28 2011
Very poor. Our edocs did not give us information on time & location of Orientation breakfasts, time & location for tour bus pick-up for Pearl Harbor tour, nor did we have vouchers for tours or car rental which everyone required. Apple's office hours were not convenient for help in these matters. Also, in Maui, we arrived at one airport and our rental car was scheduled for pick-up at another airport. I will not use Apple for future bookings.
Customer Rating: 

TEST
ANNETTE S.
Sep 03 2011
I was sorry I had booked thru Apple since breakfast was not included and the original quote I had from Apple included breakfast, The trip that we got we could have booked cheaper ( by almost $600.00) just by avoiding the Apple travel agency, I feel this was a case of bate and switch, and I am not sure I trust Apple enough to ever book from them again. In the past we have booked several trips thru Apple but always directly with our own agent.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Perfect Maui Resort - SPG and Marriott Platinum
mmtc123, Los Angeles, California
Tue Apr 17 19:56:26 EDT 2018
If you're a SPG or Marriott Platinum, then you pretty much have to stay at the Sheraton Maui. They treated my family so well, including my 9 month old baby. They made sure we had everything we needed to be comfortable, and even upgraded us to the Ohana Suites when I requested an upgrade at checkin. They have these special platinum wristbands you can use to get towels and access to the best Breakfast buffet on the west side of Maui. We were even offered 15000 starpoints just to listen to a vacation club sales pitch (which we declined due to tight schedule). If you're looking for the perfect Maui experience, you should look into staying here for sure. Those of you who are familiar with Maui might know something about micro-climates. If you stay in Kapalua near the Ritz Carlton, the weather is much more dreary and windy. The weather at the Sheraton near the Black Rock was always great, and the rain never lasted more than an hour at most. The Valet service was very accommodating and they brought us free water daily for being Platinum. They may also have waived some mandatory fees for us, but I'll let you find that out! Highly Recommended!

Our 3rd stay and as great as ever
Spoofhound, Maryville, Missouri
Mon Apr 16 23:54:36 EDT 2018
We have paid for 35 nights total since ‘12 and have had a great time each trip. We love that it’s close to Old Lahaina Town. The grounds and beach are par excellence. We had a problem with the 1st room due to construction and were promptly moved to another room. The staff is very friendly and accommodating. We will definitely stay here on our next trip to HI

Quality of a resort has a lower bar in the US ... spoiled by properties outside in Asia ...
DuDro, Hong Kong
Mon Apr 16 20:35:17 EDT 2018
Bumpy start as we were given a handicap accessible room and needed to request a change; as our reservations were for two king bed rooms for 6 nights. Calling this place a holiday resort is fine only if you set the bar below a 4-star property. Furnishings in the room is on par with business hotels that I've stayed while in the mainland US. Breakfast reminded me of dining in my college cafeteria with the quality of food on par with similar mass feeding establishments. The poolside amenities and on-beach loungers were nice. The property displayed some original photos of when it first opened 50 years ago which was fun to see, but sadly you can also see that the property is in much need for updating. The location and story of the property is historic so I wish the Sheraton management would step-up the quality of the service and care. This hotel is a solid 3-star class hotel ...

Great trip but probably won't be back due to questionable business practices
bonzaismom, Scottsdale
Thu Apr 12 08:33:07 EDT 2018
I wish I had read some of the complaints before booking because this seems to have happened to others. Upon arrival, we upgraded. We enjoyed our stay very much, and although, we felt that the room was in need of painting and upgrading, the view and the location made us very happy. At check-out our bill was very confusing. We had 5 different authorizations in amounts that didn't match up to our charges. Once we paid the bill, we were told that the charges would drop off within a week. They did not, and when we called, accounting said oh, it might take 10-15 days. According to our credit card company those pending authorizations stay open for 30 days, even though we have checked out of the resort and paid our bill in full because Sheraton did not cancel the authorizations upon checkout. This seems like a very shady business practice and leaves a consumer vulnerable. I called accounting, and they were not helpful. Be warned about leaving yourself vulnerable by staying here.

Awesome Location!
Kelly C,
Wed Apr 11 17:12:42 EDT 2018
We stayed here 5 years ago and chose to stay here again for this trip. The views are beautiful and it is walking distance to shopping and several restaurants. There was some construction for updates in our building but they did a good job of keeping it a minimal distraction. We also scheduled a photo session on the property for some great family pictures. Thanks for giving our family great memories together!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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