Los Cabos

Sheraton Grand Los Cabos, Hacienda del Mar


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2018 Exceptional Values
Family: Kids 12 and under Stay and Eat FREE from kids' menu (European Plan; valid April 2-December 19, 2018).

Sheraton Grand Los Cabos, Hacienda del Mar is the definition of luxury. This spectacular resort is 30 minutes from San Jose del Cabo Airport, ten minutes from the nightlife of Cabo San Lucas, and 20 minutes from the quaint village of San Jose del Cabo. Set on a private beach surrounded by 28-acres of tranquil garden landscape, this old-world, hacienda-style resort is sure to nourish both body and soul.

Spend time among waterfalls and countless fountains within the luxurious infinity pool, or lounge beneath the warm Mexican sun along the private beachfront. A variety of restaurants offer fine or casual dining, and a European-style spa and fitness center has state of the art equipment and helpful personal trainers.

If you are looking to stay busy, daily activities and entertainment include ATV tours, mountain biking, hiking, golf, whale watching, plus a variety of other excursions. Be sure to catch a siesta so you can enjoy the nightly activities and entertainment. Guests can visit all the restaurants and bars that make Los Cabos' nightlife so exciting; the city is just ten minutes away.

Looking to leave your worries behind? Consider the optional Inclusive Plan, which includes all-day dining, including breakfast, lunch, dinner, and snacks, 24-hour in-room dining, international and domestic well-brand alcoholic beverages, juice and soft drinks at selected bars, waiter service at the swim-up pool bar, pool, and beach, use of the tennis courts and fitness center, free in-room WiFi, free access to Westin Kids' Club, and applicable taxes & gratuities.

Find more information about Starwood Hotels & Resorts.

Learn more about Los Cabos.
HOTEL LOCATION
The resort is 30 min from San Jose del Cabo Airport, along the hotel corridor in Cabo del Sol where the Sea of Cortez meets the Pacific. It is 10 min away from the night life of Cabo San Lucas, and 20min from the quaint village of San Jose del Cabo.
Address: CORREDOR TURISTICO CSL-SJD KM. 10
CABOL DEL SOL, LOS CABOS
BCS

MX
Local Phone: 011-52-624-14...
Toll Free Phone: 1-888-672-7137
Fax: 011-52-624-145-8002
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Guests will discover an unforgettable pool area, including two cascading Infinity swimming pools, rimmed with lounge chairs and umbrellas, complete with waterfalls andcountless fountains.
Golf: ON-SITE
El Dorado
El Dorado is an 18-hole, Par 72 golf course designed by Jack Nicklaus. This ocean- front Championship course has five holes adjacent to the ocean and four lakes, and isreferred to as the "Pebble Beach of Baja" at Cabo del Sol.
Holes: 18
Green Fees: Varies
Cart Fee: Varies
Club Rental Fees: VARIES
Caddy: Varies
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
From the moment you enter this village atmosphere, the first words that come to mind are exclusive, luxurious, and peaceful. Cafés, giant palms, fountains and quaint shops line the cut stone pathways that meander throughout. This resort features: a European-style spa with saunas, steam baths and full salon service; a beach club offering a variety of activities in and out of the water; and the Cava de Santiago wine cellar, one of the largest in all Mexico. Beach: This resort is situated on a private beach surrounded by 28 acres of quiet, private gardens along the sapphire blue waters of the Sea of Cortez. Los Cabos and the surrounding coastline has over 50 miles of alluring beaches. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 270
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers
ROOM TYPES
1 BEDRM OCEAN VIEW LUXURY JAC
905 sq. ft., King or two queen size beds in separate bedroom, Double sofa bed, Living area, Dining area, Balcony or patio, Jacuzzi, Kitchenette with Cook top, Microwave, Refrigerator, Toaster, Table & chairs, CD player.
Other Amenities -
DELUXE OCEAN FRONT W/JACUZZI
King or two queen size beds, Bathroom with shower stall, Ceiling fan, A/C, Iron/Ironing board, Room safe, Coffee maker, Hairdryer, Mini-bar, TV, Jacuzzi.
Other Amenities -
DELUXE OCEAN VIEW W/JACUZZI
King or two queen size beds, Bathroom with shower stall, Ceiling fan, A/C, Iron/Ironing board, Room safe, Coffee maker, Hairdryer, Mini-bar, TV, Jacuzzi.
Other Amenities -
DELUXE GARDEN VIEW W/JACUZZI
King or two queen size beds, Bathroom with shower stall, Ceiling fan, A/C, Iron/Ironing board, Room safe, Coffee maker, Hairdryer, Mini-bar, TV, Jacuzzi.
Other Amenities -
DINING
Sheraton Grand Los Cabos, Hacienda del Mar features 2 meal plan options:
Inclusive-Optional
No Meals
There are 4 Restaurants at Sheraton Grand Los Cabos, Hacienda del Mar:
De Cortez -
Sirenas Beach & Snack Bar - The sun, sand and sea are a big part of this relaxed ambiance where sandwiches and light fare are served along with delicious tropical drinks and cocktails.
Los Tomates Restaurant - Preparing full service international cuisine for breakfast, lunch and dinner.
Pitahayas Restaurant - Live classical music, romantically candlelit tables overlooking the Sea of Cortes, an outstanding wine cellar, and fine Pacific Rim cuisine dining are but part of the reason Pitahayas is condsidered the best restaurant on the peninsula.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
ATV Tours, Mountain Biking, Hiking, Golf, Whale Watching, World Class Fishing CharterCharters, plus a variety of other excursions.
Nightly Activities & Entertainment:
Guests can visit all the restaurants and bars that make the Los Cabos nightlife exciting (10 minutes away).
CHILDREN'S PROGRAMS
Sheratoon's Kid's Club
Applicable Ages: 5 to 12 years old

TripAdvisor Web Reviews
Based on 1745reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great hotel - beware of beach specifics
LEONARD S.
Nov 28 2016
Beach is "not swimable" most of the time due to the natural rip currents, which we were not aware of at the time of booking
Customer Rating: 

TEST
Sheraton stay
MARY P.
Mar 26 2014
The Sheraton Hacienda was lovely!! I would go back in a minute! The only issue I noticed is the front desk staff rarely smiled nor was overly friendly. As they finally accommodated my Starwood status and credited $200 for Food and Beverage, they seemed to do it reluctantly. I don't think they have been trained on hospitality...I think this would make the Sheraton top notch. The bellman, and many of the wait staff were very friendly and hospitable. Arturo and Alejandro were exceptionally kind and upbeat!!
Customer Rating: 

TEST
Hacienda del Mar
JENNIFER S.
Mar 03 2014
Fantastic resort, great service, no issues (just get past the time share sales pitch with a simple "no, not interested"). Great beachside resort, older crowd, no partying 20 year olds :)
Customer Rating: 

TEST
A++++++ Resort
MICHELLE J.
Jan 31 2014
Absolutely loved this place! It is so beautifully landscaped and very private. The staff is very attentive and willing to go the extra mile to help. We toured a few other resorts while were in Cabo but didn't find one we liked as well. I can't wait to go back.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Beautiful Resort with Excellent Staff
BernieCalgary_Canada, Calgary, Canada
Tue Nov 21 12:23:44 EST 2017
We enjoyed excellent service from all staff at the resort. A special thank you too Laura Avita our waitress at the resort. She is so friendly, quick with a smile and provided outstanding service. We rented a vehicle giving us the flexibility to explore Cabo and surrounding areas. Unfortunately swimming in the ocean at the resort is not recommended. The tide and undertow is very strong. The public beaches are beautiful providing an opportunity for swimming and snorkeling. The water is so warm! Great resort.

Adrian Saves the Day
K H, Las Vegas, Nevada
Tue Nov 21 12:00:15 EST 2017
We stayed at the Sheraton in November for our anniversary. We had a problem with our room but Adrian at the front desk went above and beyond to help us out. We switched rooms and could not have been happier. Thank you Adrian!

Exceptional
Florence L,
Wed Nov 15 12:46:47 EST 2017
We stayed at the Hacienda Del Mar Sheraton for our 37th anniversary. The staff was absolutely amazing. When we arrived we were greeted with a bottle of champagne in our room . The staff is truly amazing from the concierge to the front desk to the staff putting your luggage in your room, everyone is truly eager to help you. We splurged and got an ocean front room which was amazing to wake up every morning to see that gorgeous ocean. Any room would be amazingly wonderful. The restaurant selections are superb we did not have not one bad meal everything with over-the-top wonderful. For lunch we ate fresh snapper for dinner we had lamb chops. There is one restaurant that I highly recommend that a lot of people don't know about but if you go to the front desk and ask to go up to the Cabo Del Sol Clubhouse there are amazing views and a wonderful restaurant on the top of the hill. The Sheraton is a resort that you can dress up in the evening if you'd like or you can keep it very Resort casual. We stayed at many places in the Cabo San Lucas Area and this is our favorite Resort

For it's price point, it a very nice place with helpful staff and pretty good (although a bit aging) structure.
jcz987, Denver, Colorado
Sun Oct 29 08:06:18 EDT 2017
There is an incredible diversity of places to stay in Los Cabos. You need to know which niche the Sheraton fits in to decide if it is for you. In brief: -- There are far more expensive places to stay, but by no means is this a 'budget' accommodation. It is a Starwood category 5. I think that's a fair assignment, for those of you who understand and care about SPG. Certainly isn't category 7 in amenities nor price, but it is very nice overall, as a cat 5 should be. Even could be described as a good value for a stay on points. -- I believe that there is no 'all inclusive' option. Food and drink are a la carte. -- It is a Sheraton. The air conditioning works, the food is edible, your shower will be hot, and the tap water is safe and filtered. These things are not necessarily true everywhere you could stay in Los Cabos.... -- It is outside of the city on the 'Corridor' between San Jose del Cabo and Cabo San Lucas. Without transportation, you will be limited to the amenities on site. Taxis are expensive enough to not be cost effective for daily transportation. Self parking is free and relatively easy. -- Organized tours arranged by the concierge (if you wish) provide access to snorkeling, sailing, fishing, and other activities. Transportation for these tours is generally included in the tour price, which is far more expensive than if you self-direct and arrange. -- You will be encouraged to participate in a time share presentation. You can say no, firmly, and not be pestered again. -- The amentities on site are pretty extensive. Six restaurants, multiple pools, spa, large fitness center, etc... There is golf handy but no tennis on site. -- The clientele is very disproportionately (but not exclusively) English speaking from the USA and Canada. Staff speak excellent English. -- It is a hotel, not a condo. You will generally not be feeding yourself or preparing drinks in your room. Food and drink are at hotel costs. Expensive relative to food and drink in town, but not exorbitant in price. -- The hotel is not central enough to leave the property multiple times per day to go to other places to eat or drink, even with a car, in my opinion. 20-25 minutes to town. -- The surt is very rough. There are riptides, and the beach is not at all swimmable. The beach is clean and attractive. -- There are beach vendors but nowhere near the number nor aggressiveness that you'd get on Medano Beach in Cabo city proper.. -- The hotel is oceanside, and most or all of the rooms are at least ocean view, and are close enough to hear the ocean at night. -- Like most of the resorts in Los Cabos (with a few exceptions) it is a pretty good distance to and from the airport. Ground transportation should be planned ahead. The Sheraton property is a hotel, and all of the amenities are shared between the hotel and the Hacienda Del Mar, which is a set of villas/condos that were built later than the hotel and ring around it behind and on each side. All of the pools, restaurants, and the spa are shared. Check in is separate however. I have stayed in both a Hacienda villa on a previous trip, and stayed at the Sheraton proper this time. Although the amenities are shared, the properties themselves are very different. The Sheraton is near the water and it appears has only ocean view or ocean front rooms.. While some of the villas are next to the ocean, to either side of the beach from the hotel, most of the villas are up the hill, behind the hotel. I wouldn't assume without precise research that a villa would be anywhere near the ocean. Also, the hotel rooms are near about everything, especially restaurants, beach, and spa, while the villa that I stayed at took a pretty considerable walk to get to anywhere in the resort. The villas are quieter however. My Sheraton room overlooked the courtyard (as I believe most of the rooms do) and since I desired to leave the window open (to hear the surf) there was some ambient noise in the late evening from people coming and going from the restaurants and tequila bar. Sheraton rooms seemed pretty soundproof with the balcony doors shut, and although I figured out later that other guests were in the room next to me, I never heard them at all. The villas are much larger than the Sheraton hotel rooms. They have kitchens and multiple rooms. While a few of the hotel rooms are suites, I don't think most are. A few of the hotel rooms have a loft with separate bathroom for kids. If you need minifridge because of baby bottles or kids in need of constant snacks, you should be aware that the minibar in the room isn't cold enough to keep perishables safe and there is no microwave. While you can order a real mini-refrigerator to put in the hotel room (at an upcharge), if you are going to be preparing a lot of food, maybe the villas are for you. However, if you go on vacation so that you don't have to cook or clean at all, well, then the hotel might be just your speed..... The Sheraton is older than the villas, and it shows. Although my room had no deferred maintenance issues, some wear shows. Hallway carpet, especially, is in need of replacing. The ceiling fan above my bed in my room had two speeds, high and off. High speed was far too windy for my taste, but my wife dislikes having it off altogether. I'd upgrage those fans and that carpet, ASAP. Air conditioning is excellent in the rooms and the lobby, but spotty in the common areas of the upper floors. I didn't care that the hallways were a bit hot, but you might. The Sheraton (and the Hacienda Del Mar) is part of the Cabo del Sol development. The development contains the Fiesta Americana all inclusive and a bunch of homes around a golf course. As far as I know, none of the Fiesta amenities are open to Sheraton guests. I didn't golf, but saw people every day who did. While I can't speak to the quality of the maintenance of the course, it's certainly got a pretty location next to the ocean. I expect it isn't particularly cheap to play. It is as easy to spend well under $100 dollars per night in Los Cabos as it is to spend over $1000 per night. The Sheraton is at neither extreme and is not a good fit for either the extremely budget minded nor for those whom price is no object. I, however am at neither extreme, and personally found the Sheraton to be a decent value. There is a kids club (for a fee) and the resort is certainly family friendly. However, there is a adults only pool, and I did not feel at anytime that the shrieking of kids was overwhelming. When the hotel is full, the restaurants will be busy. Also, chairs by the pool will get filled up, certainly by noon in the busy season. Staff at the restaurants and around the pools are overwhelmed at times. It's not terrible, but it isn't staffed like a hotel at 2-3 times the price would be. You just need to have expectations in line with the price point. Nothing unusual relative to any other similar resort hotel I've stayed at before. But if the idea of getting early to the pool to save some chairs drives you crazy, be warned. Without exception, staff were helpful and friendly. Minor problems were taken care of quickly and without hassle. Nice! Housekeepers did an unusually good job tidying the room, although I was confused that I got turndown service only on the first night and never thereafter. I don't care about turndown, but you might..... It is important to enroll in Starwood's Preferred Guest program if you are not already. I believe that SPG membership is tied to free internet and free AM coffee. I don't think that these perks were tied to elite status, which didn't seem to get us much. There are no coffee pots in the room, and prior to 630 AM, the coffee shop is closed and room service is the only way to get coffee. For 'coffee achievers' like me who are sometimes also early risers, this matters (although room service is far more efficient being in the hotel vs being in a villa). Cleaning staff were supposed to replenish 2 certificates for free small drip coffees in the Starbucks in the lobby each day. They forgot, but the front desk gave them to me with no argument or difficulty whatsoever. The coffee at Tomates (the nearly always open breakfast/lunch/dinner restaurant in the lobby) was a standout -- better even than the Starbucks. Internet log on was not intuitive to my kids, but easy for a frequent traveler. Strength of signal was good in the room and at the pool. The fitness room is very large with a variety of equipment -- mostly Lifefitness treadmills, cycles, and circuit machines, but with at least some free weights. Separate room for yoga, pilates, etc.... Didn't try the spa on this trip, but a full variety of treatments are available. Uniquely, there is a cold jacuzzi (set below 60 F) next to the spa hot tubs. SPG members (unsure if all or elite only, sorry) have access to the whole wet area of the spa, even without purchasing a treatment. Having said that, I never perceived it to be overcrowded. Restaurants were better than I expected. A couple times a week, at least, different resort restaurants serve food in the hotel courtyard buffet style with live entertainment. I found this delightful. Tomates restaurant has an extensive buffet for breakfast. Mimosas and bloody marys were included in the buffet price, which wasn't cheap but was in line with what I expect a hotel buffet breakfast to cost. I was disappointed that the orange juice wasn't fresh squeezed. However, (as I mentioned) the coffee was excellent I'd have been delighted if I could have booked a package with breakfast buffet included. Girosoles restaurant is off the beaten path, not in the hotel proper but in one of the Hacienda Del Mar buildings. We liked the food there; I think that the shtick is that it is 'traditional' Mexican food. I eat a lot of Mexican food at home, and it was pretty good. Burger that I purchased poolside medium rare came to me rare inside. Fine by me, but some of you are picky about such things. The kids' smoothies did not appear to be fresh fruit, were overly sweet and probably from a box mix blended with ice. If you are picky about fresh fruit in your blender drinks, you are probably going to be disappointed. At least make a point of asking your server. I mostly had beer, and they had a few beers from local breweries which I had fun sampling. Because it is a la carte, you can spend as much or as little as you want on food and drink. Top shelf or well. Surf and turf or soup and salad.... it's your pick. Also, because it is a la carte, you have the opportunity to go to Cabo proper (or better yet Todos Santos) to try some of the delicious and interesting restaurants that are around the area. The hotel water pressure was oddly high powered. I liked that; it's strong enough pressure that some might find it disconcerting, however. I had Bulgari toiletries, but my kids upstairs (we had one of the loft rooms on the top floor) didn't. It's a little strange to go down the luxury route (Bulgari I don't expect in a Sheraton) but then skimp on the quantity. I got the feeling that the hotel both wants to be perceived as high end luxury, but also doesn't charge rates high enough to fully execute on that. Heck, it's nice enough that unless you frequent very, very high end hotels, you might not even notice the amenities (like fresh cut flowers) that some other places have that aren't here. Frankly, it's plainly unreasonable to expect such at a Sheraton price point. For what it is, this is a very nice place with helpful staff and pretty good (although a bit aging) structure. Whether it's a reasonable compromise or not depends on whether the niche that it fills fits your tastes or not. It's not a good hotel for the hearty party crowd. Heavy drinkers are going to ultimately pay a lot more for the a la carte around the pool than they would at an all inclusive. And if daily clubbing in Cabo is your thing, it's too expensive for a daily taxi, and far to dangerous (duh) to drink and drive. Like pretty much all of the corridor hotels, it's a bit isolated and the beach is unswimmable. But it is also much quieter and secluded feeling than the city hotels in Cabo on Medano beach. It's isolated enough that I couldn't do a week here without going stir crazy, I don't think. But with a car, and as a base for exploring the greater Los Cabos area it's not bad at all. FYI, on site car rental was fairly priced, no hassle, but didn't have a lot of inventory. "No hassle" is a big deal for Mexican car rentals, and I couldn't be happier with my experience here. Because of the limited inventory, perhaps you should either arrange in advance or get a car from the airport.

Beautiful!!
Lynn Z, Appleton, Wisconsin, United States
Wed Oct 25 12:33:39 EDT 2017
Loved it here. Gorgeous location, all of the restaurants have great food, the grounds are impeccable. The staff is so courteous and take pride in the resort. They have theme nights in the courtyard 3 times a week and the food is so good. This is a go back to place no doubt! They have a shuttle which runs into Cabo all day long for only $12 round trip. I can't say enough about the beautiful blue water views. Hope to get back soon.



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