Jamaica

Secrets St. James Montego Bay


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Unlimited-Luxury®   All Inclusive    

Rated Best Hotel Chain by Apple Vacationers 2011-2017.

2018 Exceptional Values!
Extra Value: Apple Exclusive: Free non-stop transfers.
Weddings: Free symbolic weddings. Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply. see applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This package is complimentary when booking the Preferred Club Junior Suite Ocean View category or higher for a minimum of 7 nights. (restrictions apply*)

Secrets St. James Montego Bay, an adults-only (18+) resort, features 350 opulent suites. Set on a peninsula surrounded by the crystal-clear Caribbean, this quiet oceanfront destination offers adults the ultimate in sophistication, relaxation, romance and the privileges of Unlimited-Luxury®. Secrets St. James has been recognized by Preferred Hotels & Resorts Worldwide for inclusion among the finest full-service resorts and spas.

In addition to enjoying all the benefits Secrets St. James has to offer, guests will have the opportunity to utilize all of the Unlimited-Luxury® privileges available at Secrets Wild Orchid. These facilities and amenities include a total of seven gourmet, à la carte restaurants serving a variety of international cuisine, a buffet and more, ten chic bars and lounges offering unlimited premium brand beverages, an air-conditioned theatre featuring a variety of entertainment and a world-class spa with pampering spa treatments.

Upgrade to a Preferred Club suite and enjoy Preferred Club status and amenities including private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service and upgraded bath amenities, and access to the private Preferred Club Lounge serving daily continental breakfast, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors, and complimentary computer access.

Find more information about Secrets Resorts & Spas.

Learn more about Montego Bay.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Secrets St. James Montego Bay is ideally located on the northwest coast of Jamaica, only 15 minutes away from the Montego Bay International Airport.
Address:
Montego Bay


JM
Local Phone: 876-953-6600
Fax: 876-940-9704
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Large free-form swimming pool, private pool for Preferred Club guest and three outdoor Jacuzzis (including two romantic Jacuzzis)
Golf: NEARBY
White Witch Golf Course (Par 71), Half Moon Golf Club (Par 72), Tryall Golf Club (Par 72), Three Palms Oceans Course @ Wyndham Rose Hall (Par 71), Cinnamon Hill Golf Course (Par 71)
Holes: 18
Green Fees: Fee required
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Catamarans, Sailboats
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Secrets Resorts & Spas offer adults an extra measure of romance and sensuality in exquisite luxury settings. Immerse yourself in Unlimited-Luxury® where everything is included: Elegant rooms, 24-hour concierge & room services, gourmet restaurants & Features a Full-service spa located near the Beach Club and accessible to outside patrons, this world-class spa is like a magical garden, rich with lush gardens and fountains. Massages of every style by true experts, saunas and body treatments. Beach: Features: Palapas, Cabanas, Lounge chairs, Activities area, Showers
Total Rooms: 350
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREFERRED CLUB PRES STE OCF
Presidential suite includes a spacious bedroom with a walk-in closet and one king bed or two double beds, a large living room, a dining room, a kitchenette, and a luxiourous bathroom with a Jacuzzi. Preferred Club privileges are also included.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE GARDEN VIEW
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful garden views. This elegant room also features a separate sitting area, a spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful ocean views. This elegant room also features a separate sitting area, a spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB JRS OCN SWIMOUT
offers all the standard room amenities, classic décor and use of contemporary fabricsthat echo the sophistication of the British Empire era. It also features a soaking tub on the balcony and direct swim-out access to a small pool. This accommodation also
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB MASTER STE OCF
Master suite includes one king bed or two queen beds, a large living room, a dining room, and a private, furnished balcony with a Jacuzzi and oceanfront views. Preferred Club privileges with private check-in, upgraded amenities, and much more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE OCEAN FRONT
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful ocean front views. This elegant room also features a separate sitting area, spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB JRS OCNVIEW
Junior suite includes one king bed or two queen beds, and a private, furnished balcony with stunning ocean views. Room also features a sitting area, a bathroom with a whirlpool tub, and Preferred Club privileges featuring upgraded amenities, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
DINING
Secrets St. James Montego Bay features 1 meal plan options:
All Meals, Drinks & Tips-* Guest may also enjoy the Oceana located at the Secrets Wild Orchid.
There are 7 Restaurants at Secrets St. James Montego Bay:
Blue Mountain - Serves Jamaican Caribbean cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
El Patio - Classic Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
Seaside Grill - Ocean-view restaurant. Breakfast (7:00am to 10:30am). Lunch (12:00pm to 4:00pm)-serving American and Tex Mex cuisine. Dinner (6:30pm to 10:00pm)- serving Steakhouse cuisine. Dress Code: Casual (breakfast), Informal (lunch) & Casual elegance (dinner)
World Cafe - Air-conditioned buffet restaurant serving breakfast (7:00am to 11:00am) and lunch (12:30pm to 3:30pm). Dress Code: Casual
Bordeaux - Serves contemporary French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
Portofino - Serves Trattoria-style Italian cuisine with wine cellar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Open air-indoor and outdoor seating.
Himitsu - Serves Pan-Asian cuisine. Open for dinner 6:00pm to 11:00pm. Dress Code: Casual elegance. Open Air.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Ping Pong, Basketball, Volleyball, Bocce-ball, Soccer, Darts, Board Games, Yoga, Scuba (introductory lesson in swimming pool), Game Room, Pool Tables, Movies
Nightly Activities & Entertainment:
Theater, Convention Hall, Desire's Music Lounge, Piano Bar, Rendezvous Lobby Bar
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3100 Recommend
3100 past Apple Vacationers would recommend Secrets St. James Montego Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6566reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
CHELSI T.
Dec 07 2017
Th whiteout was nice the food was ok but the service wasn’t that great the ppl were not that friendly and service was really slow but other then that we had an amazing time might try a different resort next time we go but Apple vacations made our first vacation super easy and had everything setup for us!
Customer Rating: 

Wonderful Resort!!
ANDREW K.
Dec 05 2017
This resort was definitely 5 star. The staff went above and beyond to make sure you were taken care of. The grounds are absolutely stunning. This was probably the best food we’ve had at an all inclusive. The entertainment was the only disappointment, it was fair at best.
Customer Rating: 

Nice hotel, but in need of cleaning and maintenance
JEREMIAH S.
Oct 27 2017
We enjoyed our stay at the Secrets St. James, but there were a few things that lessened the beauty of it for us. There was a door badly in need of repairs that was constantly open. The elevator badly needed to be cleaned and the poor bar smelled so bad that we couldn't sit next to it. Service and food were overall pretty good, but noticeably better if you are a good tipper.
Customer Rating: 

Beautiful place...beautiful people
LISA D.
Oct 26 2017
What a beautiful place! The staff go out of their way to see you have everything you need.
Customer Rating: 

A Cruise Ship On Land
CRAIG P.
Oct 12 2017
This was our first all inclusive resort and the reviews of others is as accurate as your own expectations and experience. If Secrets-St. James/Wild Orchid was in a different country I would surely go. The staff of the hotel does NOT go out of their way to make you feel special, welcomed or valued with a couple of exceptions. Their service did not excel but when pushed, met expectations. The Jamaica friendliness didn't extend to the staff of this resort. The landscaping is beautiful and the preferred club was well worth the money. They offer everything a cruise ship does but in limited supply. The food is okay and like most say, the deserts aren't very tasty. We were just a little underwhelmed.
Customer Rating: 

My husband's 50th birthday
ALLISON T.
Oct 12 2017
Great pool and beach service. Tipping goes along way. Food was excellent for an all inclusive. Would like to have had low playing music at the pool. We'll definitely be back.
Customer Rating: 

STEVEN D.
Sep 06 2017
The only issue I had with this resort was the food. It was average, except for the poolside jerk chicken which was excellent! The resort itself was very nice and the beach was beautiful.
Customer Rating: 

A little disappointed...
KYLE R.
Aug 23 2017
We had very high expectations going in to this resort never having stayed at a Secrets before and the amount of money spent on this vacation. There is a definite culture difference in Jamaica compared to Mexico and the Dominican, and that could potentially explain some of our issues with this resort in particular. Let me start with the good: the beach. OMG, just completely gorgeous, calm, warm water. The prettiest beach we've ever been to. The sand is grainy and shelly compared to the powdery white sand of Riviera Maya and Punta Cana. But just beautiful. The sea life was amazing to watch from the rocks and piers. We loved going on nature walks every day. Now the bad.... Our stay started with a loooooooong wait for check in followed with some less than friendly bartender interactions. I will say we were quite tired and hungry from the travel and airport encounter but we really are not hard to please. It was immediately that we noticed that no one was really making an effort to help us or even be friendly for that matter. If I would go out of my way to be nice, then it would be reciprocated. Again, maybe just the culture difference. We were pleasantly surprised by an upgraded view we did not pay for, but then immediately let down by the poor condition of our room. The water pressure in the shower and bathroom sinks was terrible. And the toilet was very difficult to flush. The amenities that Secrets advertises (robes, slippers, steamer...etc) were not in our room to begin with. It takes the fun out of a luxury resort when you have to request these things. We fought most of our stay with the door key lock (in which they changed the battery but still would not let us in without a fight). The last let down was the food. It was just very hit and miss. Some of it was outstanding and met our expectations -- especially the jerk chicken cart!! So good! But some of it was just terrible. Ie: Pepperoni pizza with pepperoni that stained the cheese pink! Yuck! I honestly feel bad complaining about this stuff, but we truly expected more from the Secrets name. I have a hard time recommending this place with all of the issues we faced during our stay. This place could be incredible -- but needs some work.
Customer Rating: 

What a mess
JOHN S.
Jun 15 2017
We where supposed to arrive at JAMACIA resort Secret at 6am our flight was cancelled and a six hour flight turned into 16 hours we didn't get to the resort till 3pm and after being so tired we slept the first day away and when you are paying $300 a night that is messed up my wife and I are very upset we payed extra to get an non stop flight and we got screwed also AMERICAN Airlines was rude and said you can email customer service we paid $4200 for our trip threw Apple and expected first class service all our travel agents could say is call customer service we fell pissed off
Customer Rating: 

Was amazing but some dislikes
CHRISTOPHER C.
May 10 2017
Amazing vacation and resort. Beautiful, quiet for the most part. However service in several of the restaurants for dinner was awful....slow and rude especially in the Mexican restaurant. I did not appreciate at check in them trying to get us to commit to a preferred club breakfast when I haven't even seen the resort. Ask me half way thru my stay. The concierge was apparently closed at 6. They promised us a fan for 2 nights...it never showed. Called front desk and was on hold 8 mins and ended up hanging up. Bar staff was excellent at the pool bar and beach! Good was amazing.
Customer Rating: 

Pool staff
CHRISTOPHER H.
May 04 2017
Exceptional care by Alvin, Ice, Delicious, and Sunshine and all pool staff
Customer Rating: 

TripAdvisor Traveller Reviews
Awesome Time At St. James
Tonipenn000,
Mon Dec 11 13:09:14 EST 2017
My mom and I stayed here August 28th -September 1st, 2017; we wanted a relaxing get away and that's exactly what we got. Our room was nicely decorated, the staff was extra nice and helpful. Calvin was always on point at breakfast with the omelettes and jerk chicken on the boardwalk. Even though there were mostly couples here, we enjoyed ourselves. The Spa was to die for. We spent a whole day at the spa. The entertainment was really good to, each night was something new. I loved that that we could choose anytime to go to dinner and reservations were not required like other resorts. The food was delicious. Can you tell we had an awesome time here...

Jamaican Trip
Anne C, Conesus
Fri Dec 08 11:15:04 EST 2017
Fantastic staff, service and food. Beautiful properties and plenty of activities daily and the staff handling those at the pool decks were great! Our concierge was wonderful and hooked us up with a couple of great day trips as well.

Staff wants you to enjoy your vacation
chipperj36, Michigan City, Indiana
Fri Dec 08 04:58:37 EST 2017
What a wonderful vacation again, as it was my 2nd time here. The employees go above and beyond to make you feel great. Our pool servers, Erica and Leo( if you go and don't know who he is bye the time you leave, you've not really enjoyed it). The entertainment staff of Stella, Sky, Smiley, and Delicious were outstanding and really wanted everyone to have a good time. My man with a plan, Senco, in the lobby bar is outstanding and caring. Damian in the buffet made it to my table every morning just to say Hi.. The food, drinks, and staff were great..can't wait to until I return.

Very nice experience
Mike F, Broomfield, Colorado
Wed Dec 06 02:02:33 EST 2017
We just finished up a 4 day trip at Secrets St. James. Overall it was a great experience. Here are my takeaways. The property is very beautiful, and the staff was super friendly. I asked Leo the bartender for a miller lite on the beach, and he brought me a whole cooler full😀 The food was better than expected for an all inclusive. Much better food than Secrets in Cabo. The beach is small, but very nice. The pools are great. It never gets too crazy rowdy which we liked. Wild Orchid seemed a bit rowdier. Most of the restaurants are on the Wild Orchid side, so there is some walking involved. Don't bother going to lunch....the guy with the jerk chicken cart comes around every day and it is amazing! Great trip, and I would not hesitate to go back. I would rank this in the top 4 of all inclusives we have been to. 1. The Caves - Negril, Jamaica 2. Valentin Imperial Maya - Riviera Maya, Mexico 3. Secrets St James 4. Excellence Playa Mujeres- Cancun, Mexico If you just want a beautiful place to relax, and have some good food and drinks, this is the place. I have read some of the negative reviews and I just don't understand. People are way too picky and miserable. Book away, this place rocks!

Great Employees - Resort needs a little attention
297daynag, Lynchburg, Virginia
Mon Dec 04 16:04:09 EST 2017
This was our 5th trip to Secrets and 30th time to Jamaica. We continue to go back because of the great employees. The check in process was good, very efficient. The checkout process was great and much quicker than expected based on past checkouts. Upon checking in they noticed that it was my birthday the next day. They surprised me with a Birthday banner and had a piece of cake in the room on my actual Birthday. It would have been nice to also been recognized as a repeat guest as well. We used Apple Vacations as our tour operator. We were contacted by Apple on Sunday, the very next day after we checked in to come to the tour desk and arrange transportation. We just arrived, we didn't want to think about our return home just yet. We went to the tour desk on Monday to arrange transportation and were told to come back on Friday. We checked on Friday, since we were leaving on Saturday and were told to come back Saturday morning. Apple vacations also has a dinner "Chef's Table" for Apple Vacation customers. However, the invitation was tucked so deep in our packet we did not see it until the day we were leaving. They bugged me enough about arranging return transportation they could have mentioned the dinner or called & left a message that we had not RSVP'd for Thursday night. We were a bit worried about how crowded the resort was going to be since Breathless just opened, but all the restaurants and facilities did not seem overly busy. The CoCo cafe was always great in the morning and the towel hut alway had fresh, warm towels 1st thing in the morning at 6am. Great Employees - Ann Marie was our evening turn down housekeeper. She was fantastic, very friendly, accommodating, always had a great disposition. It was always a pleasure to see her nightly. Leo - Manatee Bar - was the life of the party. Kept the beach laughing and made everyone feel welcome and comfortable. Very efficient and just an overall great employee. Andre & Romaine were outgoing and always gave great service. It was a pleasure to walk up to the bar and order a drink. Very positive and happy. Dane - Desire's Lounge - absolutely a great employee. Did an excellent job in providing drinks to everyone in the club. Dane has a great disposition and made the nights a lot of fun. The DJ in the Desire's lounge needs to play music the guests can dance do and know instead of playing music that he wants to hear. We went to the club every night but 2. There were a couple of nights the DJ's would start off with music we all knew and everyone had a great time. 3 of the nights the DJ was playing music he liked and the amount of people that walked in and turned around and left was amazing. We stuck around for about an hour on those nights but the music being played did not improve. Kaniel - did an excellent job cleaning up the beach in the evenings and making everything look nice again for the morning. Watersports - Jaba, Stuart, Damien, Jermaine, several others were safety conscious, very friendly, and helpful.They were a great bunch and made us feel very welcome. It would be nice if they were allowed to interact with the guests more. However, St. James side is seeing some wear and believe that most of the maintenance is being focussed on Breathless. There were two elevators by the main lobby only one of the two worked the entire time we were there. There was a light bulb in the women's bathroom by the Manatee Bar & World Cafe that had not been replaced all week. Several of the Barefoot Grill employees seemed to be more involved in talking amongst themselves than serving the guests. There was a self serve nacho container however you had to ask the cook for the cheese. The fresh made potato chips were not offered but the self serve chip container was there. The Jamaican patties (beef or curry chicken) should be self serve. You had to wait for the cook to serve you, it would have been much more efficient to let the guests serve themselves while the cook was preparing other food such as burgers. The lines at Barefoot grill were very long. Overall a great experience with friendly welcoming employees. Would definitely recommend this resort to others.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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