Jamaica

Secrets St. James Montego Bay


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Unlimited-Luxury®   All Inclusive    

Rated “Best Hotel Chain” by Apple Vacationers 2011-2017.

Exceptional Values!
Extra Value: Apple Exclusive: Free non-stop transfers.
Weddings: Free symbolic weddings. Receive the Secrets Wedding in Paradise Package complimentary when booking the Preferred Club Junior Suite Ocean View or higher for a minimum of 7 nights. Restrictions apply-see applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary.*

Secrets St. James Montego Bay, an adults-only (18+) resort, features 350 opulent suites. Set on a peninsula surrounded by the crystal-clear Caribbean, this quiet oceanfront destination offers adults the ultimate in sophistication, relaxation, romance and the privileges of Unlimited-Luxury®. Secrets St. James has been recognized by Preferred Hotels & Resorts Worldwide for inclusion among the finest full-service resorts and spas.

In addition to enjoying all the benefits Secrets St. James has to offer, guests will have the opportunity to utilize all of the Unlimited-Luxury® privileges available at Secrets Wild Orchid. These facilities and amenities include a total of seven gourmet, à la carte restaurants serving a variety of international cuisine, a buffet and more, ten chic bars and lounges offering unlimited premium brand beverages, an air-conditioned theatre featuring a variety of entertainment and a world-class spa with pampering spa treatments.

Upgrade to a Preferred Club suite and enjoy Preferred Club status and amenities including private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service and upgraded bath amenities, and access to the private Preferred Club Lounge serving daily continental breakfast, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors, and complimentary computer access.

Find more information about Secrets Resorts & Spas.

Learn more about Montego Bay.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package are subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. To receive the package complimentary, it is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or Marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price. This package is complimentary when booking the Preferred Club Junior Suite Ocean View category or higher for a minimum of 7 nights.
HOTEL LOCATION
Secrets St. James Montego Bay is ideally located on the northwest coast of Jamaica, only 15 minutes away from the Montego Bay International Airport.
Address:
Montego Bay


JM
Local Phone: 876-953-6600
Fax: 876-940-9704
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Large free-form swimming pool, private pool for Preferred Club guest and three outdoor Jacuzzis (including two romantic Jacuzzis)
Golf: NEARBY
White Witch Golf Course (Par 71), Half Moon Golf Club (Par 72), Tryall Golf Club (Par 72), Three Palms Oceans Course @ Wyndham Rose Hall (Par 71), Cinnamon Hill Golf Course (Par 71)
Holes: 18
Green Fees: Fee required
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Catamarans, Sailboats
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Secrets Resorts & Spas offer adults an extra measure of romance and sensuality in exquisite luxury settings. Immerse yourself in Unlimited-Luxury® where everything is included: Elegant rooms, 24-hour concierge & room services, gourmet restaurants & Features a Full-service spa located near the Beach Club and accessible to outside patrons, this world-class spa is like a magical garden, rich with lush gardens and fountains. Massages of every style by true experts, saunas and body treatments. Beach: Features: Palapas, Cabanas, Lounge chairs, Activities area, Showers
Total Rooms: 350
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
JUNIOR SUITE GARDEN VIEW
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful garden views. This elegant room also features a separate sitting area, a spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful ocean views. This elegant room also features a separate sitting area, a spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB JRS OCN SWIMOUT
offers all the standard room amenities, classic décor and use of contemporary fabricsthat echo the sophistication of the British Empire era. It also features a soaking tub on the balcony and direct swim-out access to a small pool. This accommodation also
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB MASTER STE OCF
Master suite includes one king bed or two queen beds, a large living room, a dining room, and a private, furnished balcony with a Jacuzzi and oceanfront views. Preferred Club privileges with private check-in, upgraded amenities, and much more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE OCEAN FRONT
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful ocean front views. This elegant room also features a separate sitting area, spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB JRS OCNVIEW
Junior suite includes one king bed or two queen beds, and a private, furnished balcony with stunning ocean views. Room also features a sitting area, a bathroom with a whirlpool tub, and Preferred Club privileges featuring upgraded amenities, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB PRES STE OCF
Presidential suite includes a spacious bedroom with a walk-in closet and one king bed or two double beds, a large living room, a dining room, a kitchenette, and a luxiourous bathroom with a Jacuzzi. Preferred Club privileges are also included.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
DINING
Secrets St. James Montego Bay features 1 meal plan options:
All Meals, Drinks & Tips-* Guest may also enjoy the Oceana located at the Secrets Wild Orchid.
There are 7 Restaurants at Secrets St. James Montego Bay:
El Patio - Classic Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
Seaside Grill - Ocean-view restaurant. Breakfast (7:00am to 10:30am). Lunch (12:00pm to 4:00pm)-serving American and Tex Mex cuisine. Dinner (6:30pm to 10:00pm)- serving Steakhouse cuisine. Dress Code: Casual (breakfast), Informal (lunch) & Casual elegance (dinner)
World Cafe - Air-conditioned buffet restaurant serving breakfast (7:00am to 11:00am) and lunch (12:30pm to 3:30pm). Dress Code: Casual
Bordeaux - Serves contemporary French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
Portofino - Serves Trattoria-style Italian cuisine with wine cellar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Open air-indoor and outdoor seating.
Himitsu - Serves Pan-Asian cuisine. Open for dinner 6:00pm to 11:00pm. Dress Code: Casual elegance. Open Air.
Blue Mountain - Serves Jamaican Caribbean cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Ping Pong, Basketball, Volleyball, Bocce-ball, Soccer, Darts, Board Games, Yoga, Scuba (introductory lesson in swimming pool), Game Room, Pool Tables, Movies
Nightly Activities & Entertainment:
Theater, Convention Hall, Desire's Music Lounge, Piano Bar, Rendezvous Lobby Bar
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3100 Recommend
3100 past Apple Vacationers would recommend Secrets St. James Montego Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6486reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
A Cruise Ship On Land
CRAIG P.
Oct 12 2017
This was our first all inclusive resort and the reviews of others is as accurate as your own expectations and experience. If Secrets-St. James/Wild Orchid was in a different country I would surely go. The staff of the hotel does NOT go out of their way to make you feel special, welcomed or valued with a couple of exceptions. Their service did not excel but when pushed, met expectations. The Jamaica friendliness didn't extend to the staff of this resort. The landscaping is beautiful and the preferred club was well worth the money. They offer everything a cruise ship does but in limited supply. The food is okay and like most say, the deserts aren't very tasty. We were just a little underwhelmed.
Customer Rating: 

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My husband's 50th birthday
ALLISON T.
Oct 12 2017
Great pool and beach service. Tipping goes along way. Food was excellent for an all inclusive. Would like to have had low playing music at the pool. We'll definitely be back.
Customer Rating: 

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STEVEN D.
Sep 06 2017
The only issue I had with this resort was the food. It was average, except for the poolside jerk chicken which was excellent! The resort itself was very nice and the beach was beautiful.
Customer Rating: 

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A little disappointed...
KYLE R.
Aug 23 2017
We had very high expectations going in to this resort never having stayed at a Secrets before and the amount of money spent on this vacation. There is a definite culture difference in Jamaica compared to Mexico and the Dominican, and that could potentially explain some of our issues with this resort in particular. Let me start with the good: the beach. OMG, just completely gorgeous, calm, warm water. The prettiest beach we've ever been to. The sand is grainy and shelly compared to the powdery white sand of Riviera Maya and Punta Cana. But just beautiful. The sea life was amazing to watch from the rocks and piers. We loved going on nature walks every day. Now the bad.... Our stay started with a loooooooong wait for check in followed with some less than friendly bartender interactions. I will say we were quite tired and hungry from the travel and airport encounter but we really are not hard to please. It was immediately that we noticed that no one was really making an effort to help us or even be friendly for that matter. If I would go out of my way to be nice, then it would be reciprocated. Again, maybe just the culture difference. We were pleasantly surprised by an upgraded view we did not pay for, but then immediately let down by the poor condition of our room. The water pressure in the shower and bathroom sinks was terrible. And the toilet was very difficult to flush. The amenities that Secrets advertises (robes, slippers, steamer...etc) were not in our room to begin with. It takes the fun out of a luxury resort when you have to request these things. We fought most of our stay with the door key lock (in which they changed the battery but still would not let us in without a fight). The last let down was the food. It was just very hit and miss. Some of it was outstanding and met our expectations -- especially the jerk chicken cart!! So good! But some of it was just terrible. Ie: Pepperoni pizza with pepperoni that stained the cheese pink! Yuck! I honestly feel bad complaining about this stuff, but we truly expected more from the Secrets name. I have a hard time recommending this place with all of the issues we faced during our stay. This place could be incredible -- but needs some work.
Customer Rating: 

TEST
What a mess
JOHN S.
Jun 15 2017
We where supposed to arrive at JAMACIA resort Secret at 6am our flight was cancelled and a six hour flight turned into 16 hours we didn't get to the resort till 3pm and after being so tired we slept the first day away and when you are paying $300 a night that is messed up my wife and I are very upset we payed extra to get an non stop flight and we got screwed also AMERICAN Airlines was rude and said you can email customer service we paid $4200 for our trip threw Apple and expected first class service all our travel agents could say is call customer service we fell pissed off
Customer Rating: 

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Was amazing but some dislikes
CHRISTOPHER C.
May 10 2017
Amazing vacation and resort. Beautiful, quiet for the most part. However service in several of the restaurants for dinner was awful....slow and rude especially in the Mexican restaurant. I did not appreciate at check in them trying to get us to commit to a preferred club breakfast when I haven't even seen the resort. Ask me half way thru my stay. The concierge was apparently closed at 6. They promised us a fan for 2 nights...it never showed. Called front desk and was on hold 8 mins and ended up hanging up. Bar staff was excellent at the pool bar and beach! Good was amazing.
Customer Rating: 

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Pool staff
CHRISTOPHER H.
May 04 2017
Exceptional care by Alvin, Ice, Delicious, and Sunshine and all pool staff
Customer Rating: 

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NO ADA & Watch out for concierge!
STEPHANIE S.
Apr 16 2017
I booked ADA Ocean View (paying premium for ocean view) only to travel 1,550 miles to find out at check-in that they do not have ADA Ocean View. The ADA room given viewed back of kitchen. Grab bars were coming out of the wall and the shower seat was broken. Fortunately Crys-Ann at the front desk found adaptive items that we could use in an ocean view room (with some ingenuity) that we moved to the following day. Everything would have been great IF the concierge had not constantly called our room multiple times early every morning trying to get us tour the facility and join AM Resorts. She was RELENTLESS!!!
Customer Rating: 

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Experience at Secrets ST. James
JAMES S.
Apr 05 2017
Was overall a nice resort. There was, I feel, a major issue with the bedding. The duvet that was sandwiched between two clean sheets was very dirty and appeared to not have been changed/washed for a long time. Requested maid service to change and the replacement duvet was a less dirty but dirty none the less. Also, the use of Spirit Airlines caused an additional $500 cost to secure assigned seats and pay for one carry-on and one checked bag per person for two people round trip. This to say the least, was not a pleasant surprise. The vacation booked denoted "all inclusive" which the travel package was not after all. I would hope Apple Vacations would choose an airline that includes assigned seats and coverage for one carry-on and ad one checked bag in the future. This would also go a long way in reflecting the true cost for the vacation package. I will defiantly look for alternative vacation options other than Apple Vacations the next time my wife and I travel.
Customer Rating: 

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Return guests
DANA F.
Feb 03 2017
This was our second visit to Secrets St. James. Three years ago my husband and I traveled alone and loved the hotel. Last year we brought a group of 8 to Secrets Maroma Beach and also loved it there. This year we were up to a party of 14 and decided to return to Secrets St James. We had a great trip because we were with friends, however the hotel was a big disappointment to all of us. Since Breathless had not yet opened as planned all of those guests were bumped to the other two properties and while the hotel did not feel overcrowded it definitely showed in the service. The only place you could get premium liquor was at the lobby bar and when we asked why we were told because it was premium liquor. Isn't there supposed to be premium liquor throughout the resort as advertised? Seven of us had massage appointments Saturday morning and the jacuzzis were not working. If you try to use them without having a spa treatment scheduled they charge $35. When we complained we were told they tried to call us to let us know. That was a lie. Three out of the seven rooms had king beds. The others had two full size beds which completely sloped in the middle so they were extremely uncomfortable. I am disappointed that I brought my friends back to this hotel.
Customer Rating: 

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St James in Jamaica
STEPHEN K.
Feb 02 2017
This was our third year at the St. James in Jamaica and we will definitely be returning next year. It was a wonderful experience and we felt that we were in our second home.
Customer Rating: 

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TripAdvisor Traveller Reviews
Very Nice Stay for the Price
TheTravelingPress, Boston, Massachusetts
Thu Oct 19 12:50:24 EDT 2017
My friend and I were there for 4 nights here's my experience: - Check In was a breeze we got there at Noon and had no problems we were upgraded to a Junior Ocean View by Nichole who was excellent and gave us keys to go anywhere onsite, which was a nice touch - Hermon our bellhop did a great job making us feel welcome as this was our first time in Jamaica - Ocean View was great easy to walk out to the beach or the pools - Wait staff service by the pool and beach was done well when it was done but was somewhat inconsistent - Our room was closest to the Marlin bar, it wasn't great, service was on island time for sure -Breakfast buffet was great and well stocked-the woman who does the omelets was worth the wait! Wait service for breakfast was good 3 out of 5 times. One morning when a lot of other people were doing their sales pitch & breakfast thing, our service was very poor we were openly ignored probably because we were not being pitched - Restaurants were decent but I can't recommend Seaside Grill, my steak was tough and worse my friend ordered the creamed spinach and was sick for several days following, luckily we were leaving the next day - We had a small incident with our room keys not working on the last night- it took a couple of tries but Nichole from our checkin came through and sent the maintenance man right out -They were doing a lot of painting in our nearest stairwell but the workers were always polite and moved out of the way, if people keep saying it needs to be updated expect there to be ongoing work on site! -Rain shower is amazing, tub fills up VERY slowly but is nice -Comfortable beds, balcony was great -TV was a bit strange one day we were able to get the USA Network every other day we were not, oh and be warned there are at least 3 ADULT type channels that you may flip past... -Housekeeping was great, one day when they had not been able to come in during regular hours they called us directly to schedule a service, so we had the rooms refreshed well daily -We skipped the Spa as it was incredibly expensive, to give you a sense we booked 2 excursions one full day tour and one 4 hour catamaran cruise for LESS THAN an 80 minute hot stone massage TIPS: - There are barrels with water bottles all around the resort which is a nice touch, stock up on them - Chicken Parm at the Italian restaurant was our favorite meal - 45 minutes was our wait for room service, considering how far the restaurants were this was not entirely unexpected -If you have any mobility issues at all, book the preferred side as we saw a lot of the preferred side guests driven around in golf carts - Go for the Ocean View - Hibachi seemed fun make the reservations ahead of time - Don't miss the jerk chicken cart - The Amstar agent was great at booking our excursions Overall we had a great time, I was able to get a discounted rate, I'm not sure if I feel it is worth the high price tag you often see associated with it. However, I am not a big drinker, so I wasn't drinking over $100 worth of alcohol a day as many guests easily were.

Unlimited Luxury is no lie!!
Stacy K,
Thu Oct 19 10:57:38 EDT 2017
We had an absolute amazing time in Jamaica. This was our first time at an all inclusive resort and by the time we left we felt right at home. We felt the staff when out of their way to make us feel welcome and right at home. Our room was quiet and the view breathtaking!! there was plenty to choose from in terms of activities, food and it was accommodating to all ages. We especially loved the staff at the manatee bar. after one day they knew who we were and what we were drinking and made sure we were taken care of either at the pool or on the beach. We would definitely choose Secrets again!!

Nothing short of amazing!
Shannon C,
Wed Oct 18 17:42:40 EDT 2017
My husband and I stayed at SSJ preferred from October 12th-17th and all we can say is WOW! From the moment we stepped on to the property we felt like we were family. Check in was smooth and welcoming our room was amazing but the view was to die for! We spent most of our time on the SSJ preferred beach. It was gorgeous lots of shade and plenty of room we never found it hard to find a quiet space. The last two days we were there Breathless had a DJ on their beach right next door so that was annoying since we wanted quiet that's why we went preferred. The woman who provided drink service on the beach was awesome! Not an empty glass was found...tip her well, all that walking and she makes her own drinks her pina coladas were the best! We never had to wait for a seat at dinner time we went between 6:30-7 each night. Blue Mountain and Oceana were our favorites. Since we had access to Breathless we ate there two nights. Sofrita and Culinaria they were ok but the rooftop bar, Altitude, was awesome! We ate lunch at the seaside Grill one day which was yummy but mostly picked from the Barefoot grill (burgers, dogs, chips, nachos and yummy patties!) Don't miss the jerk chicken cart it is amazing!!! He's there from 12-2ish each day. We ate breakfast in the preferred lounge most mornings. We checked out the buffet one day, no major complaints, nothing to rave about. it's your typical buffet very large lots of offerings, some lines and it was hot in there. Housekeeping was great we never had to ask for anything. The entertainment at night was lively and fun. It gets packed so it can be hard to find a seat. I love the daily Sundial news letter to let you know what was going on each day. I'm sad to be home hoping we can get back there someday soon!

Nice time with the family
mttravels, Columbus
Wed Oct 18 17:05:20 EDT 2017
Great time with our grown children and their spouses. The bar pool was always full of people and the water showed it. If you do not want to spend all your time in the 'party zone' visit the non-bar pool adjacent to the bar pool. Much cleaner water. Grab bottled water for your room before leaving the pool-beach for the day. Water containers were not replenished until after to pool bars opened at 10am. Be sure to ask for your resort credit upon arrival. We did not get ours until the last day and could not use it. Too bad because we could have went to the Boudreaux restaurant which is the only 'pay' one. Visit the foam party at breathless - take your phone so you can record this!!! Also the breathless non foam pool is heated. If you do the 'presentation' know that the 90 minutes does not include the breakfast or lunch time spent with the sales staff. Give the maid her/his tip directly so you know that person did receive it. We truly enjoyed the food and the company!!!

Honeymoon review
Christopher B,
Wed Oct 18 09:58:44 EDT 2017
TL;DR Definitely spend time at the Manatee Bar! Hotel staff aren't genuinely friendly or motivated. Extremely poor hotel servicing. Bartenders were absolutely amazing and made the stay enjoyable. Overall good food. Not spectacular. We arrived about 1230 at hotel. Proceeded to check in. Informed no rooms were available until 3pm which we expected. I was told multiple times through email that my wife and I needed to provide our marriage certificate and cohabitation documents. But we were told on arrival that we didn't need to provide them. They gave us a letter wishing us Congratulations on our wedding and stated we'd receive a couple neat amenities, like breakfast in bed, a sash on our door and a couple other things. We then met our concierge got a tour and taken to lunch and scheduled the Hibachi. Had some drinks and a really good begining experience. Shortly after 3 we got our room which was upgraded from a Junior Garden View to a Junior Ocean View. When we arrived to our room. There was nothing that indicated honeymoon anything. There was water on the floor from mopping and pillows from the bed on the small love seat in the room. It looked very rushed and incomplete. This was something that became a theme for the resort. We had several issues where we were told we'd have specific amenities and then had them revoked or ignored. We had our hibachi date changed without our knowledge. Overall the hotel staff weren't excited to do their jobs at all. And we received a lot disingenuous politeness or flat out rude responses to questions from the front desk. My favorite part is the Manatee Swim up bar. The bartenders absolutely amazing! Leo, Ryan, Romaine, Marlando, Andre, Erica, Jasene, and Michael! They really made our stay worth it! Leo has a drink called the next level and it really is!! Ryan does a drink called the Midnight Creeper. Definitely spend time at the Manatee Bar!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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