Jamaica

Secrets St. James Montego Bay


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Unlimited-Luxury®   All Inclusive    

Rated Best Hotel Chain by Apple Vacationers 2011-2018.

2019 Exceptional Values
Extra Value: Apple Leisure Group Exclusive: Free non-stop transfers.
Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This package is complimentary when booking the Preferred Club Junior Suite Ocean View category or higher for a minimum of 7 nights. (restrictions apply*)

Secrets St. James Montego Bay, an adults-only (18+) resort, features 350 opulent suites. Set on a peninsula surrounded by the crystal-clear Caribbean, this quiet oceanfront destination offers adults the ultimate in sophistication, relaxation, romance and the privileges of Unlimited-Luxury®. Secrets St. James has been recognized by Preferred Hotels & Resorts Worldwide for inclusion among the finest full-service resorts and spas.

In addition to enjoying all the benefits Secrets St. James has to offer, guests will have the opportunity to utilize all of the Unlimited-Luxury® privileges available at Secrets Wild Orchid. These facilities and amenities include a total of seven gourmet, ŕ la carte restaurants serving a variety of international cuisine, a buffet and more, ten chic bars and lounges offering unlimited premium brand beverages, an air-conditioned theatre featuring a variety of entertainment and a world-class spa with pampering spa treatments.

Upgrade to a Preferred Club suite and enjoy Preferred Club status and amenities including private check in/out, private concierge service, private pool, complimentary newspaper in room daily, complimentary internet access in suite, sun bed and soaking tub on terrace, upgraded minibar service and upgraded bath amenities, and access to the private Preferred Club Lounge serving daily continental breakfast, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors, and complimentary computer access.

Find more information about Secrets Resorts & Spas.

Learn more about Montego Bay.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Secrets St. James Montego Bay is ideally located on the northwest coast of Jamaica, only 15 minutes away from the Montego Bay International Airport.
Address:
Montego Bay


JM
Local Phone: 876-953-6600
Fax: 876-940-9704
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Large free-form swimming pool, private pool for Preferred Club guest and three outdoor Jacuzzis (including two romantic Jacuzzis)
Golf: NEARBY
White Witch Golf Course (Par 71), Half Moon Golf Club (Par 72), Tryall Golf Club (Par 72), Three Palms Oceans Course @ Wyndham Rose Hall (Par 71), Cinnamon Hill Golf Course (Par 71)
Holes: 18
Green Fees: Fee required
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Snorkeling: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Catamarans, Sailboats
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Secrets Resorts & Spas offer adults an extra measure of romance and sensuality in exquisite luxury settings. Immerse yourself in Unlimited-Luxury® where everything is included: Elegant rooms, 24-hour concierge & room services, gourmet restaurants. Features a Full-service spa located near the Beach Club and accessible to outside patrons, this world-class spa is like a magical garden, rich with lush gardens and fountains. Massages of every style by true experts, saunas and body treatments. Beach: Features: Palapas, Cabanas, Lounge chairs, Activities area, Showers
Total Rooms: 350
Year Opened: 2010 Credit Cards: Visa, Master Card
ROOM TYPES
PREFERRED CLUB JRS OCN SWIMOUT
offers all the standard room amenities, classic décor and use of contemporary fabricsthat echo the sophistication of the British Empire era. It also features a soaking tub on the balcony and direct swim-out access to a small pool. This accommodation also
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB MASTER STE OCF
Master suite includes one king bed or two queen beds, a large living room, a dining room, and a private, furnished balcony with a Jacuzzi and oceanfront views. Preferred Club privileges with private check-in, upgraded amenities, and much more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE OCEAN FRONT
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful ocean front views. This elegant room also features a separate sitting area, spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB JRS OCNVIEW
Junior suite includes one king bed or two queen beds, and a private, furnished balcony with stunning ocean views. Room also features a sitting area, a bathroom with a whirlpool tub, and Preferred Club privileges featuring upgraded amenities, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
PREFERRED CLUB PRES STE OCF
Presidential suite includes a spacious bedroom with a walk-in closet and one king bed or two double beds, a large living room, a dining room, a kitchenette, and a luxiourous bathroom with a Jacuzzi. Preferred Club privileges are also included.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE GARDEN VIEW
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful garden views. This elegant room also features a separate sitting area, a spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed or two queen beds, and a private balcony with beautiful ocean views. This elegant room also features a separate sitting area, a spacious bathroom with a whirlpool tub, a minibar, and many other amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
DINING
Secrets St. James Montego Bay features 1 meal plan options:
All Meals, Drinks & Tips-* Guest may also enjoy the Oceana located at the Secrets Wild Orchid.
There are 7 Restaurants at Secrets St. James Montego Bay:
El Patio - Classic Mexican restaurant. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
Seaside Grill - Ocean-view restaurant. Breakfast (7:00am to 10:30am). Lunch (12:00pm to 4:00pm)-serving American and Tex Mex cuisine. Dinner (6:30pm to 10:00pm)- serving Steakhouse cuisine. Dress Code: Casual (breakfast), Informal (lunch) & Casual elegance (dinner)
World Cafe - Air-conditioned buffet restaurant serving breakfast (7:00am to 11:00am) and lunch (12:30pm to 3:30pm). Dress Code: Casual
Bordeaux - Serves contemporary French cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
Portofino - Serves Trattoria-style Italian cuisine with wine cellar. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Open air-indoor and outdoor seating.
Himitsu - Serves Pan-Asian cuisine. Open for dinner 6:00pm to 11:00pm. Dress Code: Casual elegance. Open Air.
Blue Mountain - Serves Jamaican Caribbean cuisine. Open for dinner from 6:00pm to 11:00pm. Dress Code: Casual elegance. Air-conditioned.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Ping Pong, Basketball, Volleyball, Bocce-ball, Soccer, Darts, Board Games, Yoga, Scuba (introductory lesson in swimming pool) Game Room, Pool Tables, Movies. Small dogs (22lbs./10kg or less) are allowed.
Nightly Activities & Entertainment:
Theater, Convention Hall, Desire's Music Lounge, Piano Bar, Rendezvous Lobby Bar
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3100 Recommend
3100 past Apple Vacationers would recommend Secrets St. James Montego Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7402reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
One big mark against them
NORMAN B.
Dec 27 2018
During my entire travel time from Chicago to the resort there was only one time my suitcase was not in my possession and that was the approximately 40 minutes from when I arrived at the resort to the time the man delivered my suitcase to my room. Unfortunately, during that same 40 minutes, ALL of my cigarettes and my electric toothbrush charger went missing from the outside pocket of my suitcase. Being that cigarettes are VERY expensive in Jamaica I can understand how tempting it would be to steal mine but the electric toothbrush charger??? Don't quite understand that other than they were in the same pocket. When I mentioned this to the concierge she immediately suggested I either put them in a different suitcase or didn't pack them at all. Well, I checked the bags of the others I traveled with and they were not there AND upon arriving home they weren't here either so someone at the resort absolutely went through my suitcase and stole my possessions. I am grateful that everything they stole was replaceable BUT that's really not the point. Pretty sure I won't re-visit this particular resort seeing that I fear being stolen from again.
Customer Rating: 

Great Couple Vacation!
JENNIFER R.
Nov 20 2018
This hotel was just what we needed for a few nights away from reality. The pools are great and the service at the pool bar was quick enough with a full bar. The hotel rooms were large and the beds very comfortable. The staff was on top of refreshing the room and restocking the fridge when needed. We will definitely be back soon!!
Customer Rating: 

Everything we wanted in a getaway
JAYME D.
Nov 20 2018
St. James Montego Bay was everything we wanted in our getaway. The beach was amazing, the staff was friendly and the food was great. Our room was comfortable, great view and excellent maid service. We WILL visit again.
Customer Rating: 

Beautiful & Memories
JOHN M.
Nov 15 2018
This was the best trip my wife and I have ever had
Customer Rating: 

Home away from home
LEONIA D.
Nov 12 2018
I felt like I was at my second home on my vacation. Everyone was so welcoming and pleasant
Customer Rating: 

Secrets St James, looks good but lacking where it counts
BRIAN S.
Aug 09 2018
My wife and I just returned from 8 days at the Secrets St James resort and I was ready to come home after 5 days. My wife had two occasions of minor food poisoning issues. (Woke up on the middle of the night with cramps and dirreeha that took 12-18 hours to recover from just to have it happen again.) Talked to another couple that was feeling ill as well while we were there. Both thought it was poorly prepped mussuls in a seafood soup they both had. Other issues included A/C broke in room (sucks when it's 91 degrees out), fridge broke in room (umm warm Red Stripes), room service was cold, check_in was painfully long. Those were all the issues, but the rooms and beach were beautiful, unfortunately the resort just lacked what they needed to make a good location a great vacation. I notified Apple during our trip that my wife and I were both very disappointed in Apple as this wasn't our first vacation with Apple and their rating for the hotel was high. Chicken carts by the beach was also excellent.
Customer Rating: 

Awesome stay at Secrets Montego Bay
JOSHUA S.
Aug 06 2018
This hotel shad an excellent beach and excellent rooms. The only criticism we had was the food being sub par compared to other Secrets resorts we had been to. We loved the poolside entertainment, especially Stella on the entertainment staff. We will be returning!
Customer Rating: 

A vacation we didn’t want to end!!
Rosanna C.
Jul 30 2018
The overall vacation was th best ever and we have been to many resorts in a number of locations. The staff was so respectful and willing to do whatever was necessary to keep us happy! The place was imaculate, food was amazing and the grounds were breathtaking. Can’t wait to book again!!!
Customer Rating: 

Love the People
PETER L.
Jul 28 2018
We have traveled to many places and always stay at a 5-6 apple resort. I am not sure how this resort received 6 golden apples. Check in was slow, the lobby was dark and gloomy. The room was very outdated & the sofa was disgusting, covered in stains. Curtains were tore and loosely sewn back together. we did not care foe the open bathroom since there was 3 people staying in the room. It was also very loud as well. The rest of the resort was beautiful, dining & bars were great. The people were the best part. Very friendly.
Customer Rating: 

Exceptional stay!
ALLENE F.
Jul 25 2018
From the moment we stepped off the shuttle we felt as we were home... the hotel greets you this way with a “Welcome Home”. We had an exceptional stay. The room 3512 was great! It over looked the pool and ocean. From sun up to sun down my husband and I were in paradise. We cannot say anything less for the food, entertainment and the Jerk Grill was the best. This was our first time in Montego Bay but will not be the last.
Customer Rating: 

Secrets st james
CHRISTA M.
Jul 18 2018
I would not have wanted to stay at any other resort in Jamaica. The hotel, restaurants, beaches were all beautiful! Plenty of chairs by the pools and on the beach. Service in Jamaica is lacking, employees for the most part do not go out of their way for you. For the first 2 days we were lost, the resort is big, and no one takes the time to explain everything. When i asked questions I was constantly redirected, “go ask that person.” I expected the employee to say, let me introduce you to the person you are looking for. Or I’m not sure, let me find out for you. But that’s not how it was. When checking out, they have several people sitting there, but some are for check in other for check out, so 1 person might be sitting there doing nothing, but they can’t help you...dumb. The rooms were nice, but not very clean, the couch in the room was gross and the bed was very uncomfortable. Overall we are glad we went to Jamaica, but would probably never return.
Customer Rating: 

TripAdvisor Traveller Reviews
Unexpected
Zappa711, Punta Gorda, Florida
Sun Feb 17 05:36:46 EST 2019
The quality of this resort is only surpassed by the warm hospitality of staff And the very attentive service they deliver. Our Room was located in the preferred section of the resort and we had Personal concierge Service delivered by Dane who was spectacular. I would be remiss in full disclosure if I did not mention Joy, Mariah's service at the Pool and Maria with her daily service for our Room. We will be sure to select the preferred wing again with the personal concierge service . It is worth the extra money.

Pro’s and con’s- but would def stay again!
Jessica J,
Sat Feb 16 07:21:24 EST 2019
Just spent 5 days with my husband at Secrets St James- while there were a few areas for improvement (what place doesn’t??), we really enjoyed our stay and would come back or recommend to a friend! Pro’s -Staff was generally nice and helpful- Special shout out to Alvin at the bar -Property was very clean and well-kept, was impressed to see the staff maintaining it throughout the day -Pool always seemed really clean, which I would imagine isn’t easy to maintain with the amount of people and how often it’s used -Food was decent- I will preface this by saying, if you are looking for 5 star dining, you will probably have a hard time finding it at any all inclusive resort. We have stayed at places in a much higher price range and the food still had highs and lows. IMO you need to manage your food expectations when booking at an all inclusive resort. That being said, the food at Secrets was in the higher ranking of resorts I’ve stayed in before. There was a nice variety. The breakfast buffet was awesome. Plenty to choose from. Jerk chicken cart as everyone mentioned was great. -Drinks were great- a few bars had Grey Goose and other top shelf so it was nice to have that option -Room was nice- clean, updated, no complaints Con’s -Welcome greeting- People who checked you in and gave drinks and towels were great, what we did not appreciate was the next lady who tried to upsell you on everything including booking another vacation with them, before I’ve even put my bags in my room. When people get done 8+ hours of traveling, the last thing they want is a sales pitch. I want a drink, a change of clothes, and relax somewhere. I get they need to promote but that’s not the way to do it. Find a better approach Room service- Food quality and service was unreliable, sometimes it came within the hour, other times it took 2+ hours or didn’t come at all. Nice feature but just needs some work. Also didn’t clean up dirty dishes from it after, even when using tray cleanup requeste on tablet. Requests for tips- Totally get that people need to make money. And we were happy to tip where appropriate, but did not appreciate requests for tips from certain areas (bus driver, water sports). It makes you uncomfortable especially in a situation where I’m in my bathing suit and clearly don’t have a place to put cash even if I wanted to. $200 “resort credit”- when we booked they said we were getting a $200 resort credit and I was excited to use it as a massage to relax on our vacation. When we get there and find out it’s actually broken up into small denominations for various activities, I felt the initial explanation was deceiving. For a $185 50 min massage (which is more than I would pay at the fanciest spa in our area), $40 off the service hardly makes a dent. Not looking for a handout but it should be advertised in the way it actually is given. We hope the above displays that while there were some small areas for improvement, the big things like service food drinks and cleanliness were all positive. Note: Something I tried to research for myself beforehand so hopefully this will help someone else- we did not book at preferred and were glad we didn’t! We talked to some people who had and there didn’t seem to be a huge benefit. There’s some small “conveniences” like food in your lobby or someone to make you mixed drinks- but there’s literally a bar and food within 100 steps of your room anyway. Apparently they bring you a welcome cheese plate- but it’s the same plate you can order yourself from room service. There’s a soaking tub on your balcony in preferred, but not something we would use anyway. For some might be worth it, but we were equally happy in the regular area! We were happy we chose Secrets St James for our first vacation away from our kids and would book again if/when we return to Montego Bay!

Awful food and not clean
Kim W, Canton, Georgia
Fri Feb 15 17:53:44 EST 2019
We recently stayed at the Secrets St. James and definitely would have left the resort if we had been paying for the rooms. I could never get wash clothes in our room. I finally called multiple times and got them at 10 after I had started calling at lunch for them. Greatly disappointed with the food. The only food you could eat on the beach was a burger, hot dog and jerk chicken. No sides for the chicken and you could get chips to go with the burger and dog but only after you stood in a long line. They only had one server for a large area of guest if you wanted drinks and the line at the bar was long as well. We ate at four different restaurants for dinner and we did not enjoy any of the food. Very poor quality and lack luster in flavor also served cold and not hot even after we waited a very long time for our food. Servers did not seem to care either as they did not notice that several people were not even eating their food. Our group had a person that was sick and stayed in the room and they would not even allow you to take food to him in his room from a restaurant. Room service food was VERY limited. The best part of the stay was that my husband enjoyed the coffee shop.

Simply BEYOND amazing.
ajmarcheso, Annapolis, Maryland
Fri Feb 15 15:03:14 EST 2019
My husband and I recently visited Jamaica and stayed in the Preferred Club Section at Secrets St. James. We typically stay at no less than 4 star and typically 5 star resorts. I was a bit apprehensive at the idea of an 'all inclusive' resort. This is typically not our style. However, that being said, I simply cannot express how superb both the accommodations and service was. Both proved to exceed our expectations in all aspects of our visit. I would especially like to express Kudos to our butler, Devon. Devon went above and beyond to ensure that our trip was both exceptional as well as memorable. Because of Devon's superior service we will most definitely be visiting a Secrets Resort in the near future.

Secrets St James MTB – February 2019
NorthernMedic69, Alberta, Canada
Fri Feb 15 12:52:20 EST 2019
We always try to stay at AMResorts, as we continue to enjoy their high standards and consistency. Secrets Montego Bay lived up to this expectation time and time again. We stayed at the Preferred Club section of St. James and we were very pleased with all aspects of our room and the resort as whole. Highlights of our stay: The Preferred Club had some nice features, great breakfasts, in fact, we never went anywhere else for breakfast, daily bacon, eggs, hash browns, mimosas, and fresh ground coffee & espresso. Very friendly staff, and top shelf drinks during the afternoon and evening. Pool bar at the activity pool was fun, so was the bingo and entertainment. Hibachi was also very entertaining and the chef exceeded our expectations, it was the only restaurant requiring a reservation, so ensure you book early upon your arrival. The daily Jerk Chicken quickly became a staple… it was amazing and most days we eagerly awaited it. Beaches were always very well maintained, and the water was clear and warm with no issues from seaweed. Only one day with a Jellyfish warning, otherwise, it was great place to hang out and drink or enjoy the kayaking. Evening activities and night club were top notch! Piano bar was usually quite busy; however, O’Neal the bar tender remembered my drink order and had it ready as soon as he saw me walk in. Great guy! Ash the evening waitress was always really friendly and ensured we always had a drink in hand. The roof top pool, hot tub, bar and restaurant at Breathless was always a fun time as well, Romaine the bar tender was always quick to serve us. If you have a rainy day, the roof top pool is very nicely heated and has excellent views. The Asian and roof top restaurant were our favorites, great service, and great meals. Things to improve on: Friendly staff upon check in at the preferred section; however, not overly outgoing or helpful. This was a very first exposure to the resort and we found it lacking compared to the other AMResorts. The Preferred Club lounge needs a true bar, not just a corner to serve from. As well the afternoon snacks needed some better proteins. Pool temperature in the preferred section, I’m used to a cold Canadian winter, but that pool was cold. Medically & Safety speaking: There were no safety concerns observed anywhere on resort, and we always felt safe. Even off the resort, very friendly people, and we only observed tactical police on one occasion and they were approachable and interactive. Lifeguards were always on hand and were very interactive, as a paramedic back home, I questioned his knowledge on their level of training and I was quite comfortable with their abilities, and that the resort always had a nurse on site. Linton the life guard is a great guy. I observed their professionalism on one occasion as my wife stepped on a sea urchin and the life guard was quick to help her out. The resort’s convenience store had one of the best selection of toiletries and first aid pharmaceuticals. I don’t think I would have had to bring anything with me on this trip as it was all available there. A great selection of antibiotic ointments, antacids, anti-gas, pain relievers, electrolytes, eye drops, antihistamines, oragel, etc. Overall it was great time there with friends, with a lot of great experiences and we would go back again tomorrow. Cheers!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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