Cancun

Secrets Silversands Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2018.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Pool View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Pool View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets Silversands Riviera Cancun brings a brilliantly contemporary atmosphere to Riviera Cancun. Surrounded by warm crystal waters, this all-suite, adults-only (18+), Unlimited-Luxury resort features modern and stylish guest suites, each featuring a suspended king-size bed (or two double beds), in-suite Jacuzzi for two, private terrace or balcony, and much more.

Be pampered at the world-class Secrets Spa by Pevonia. Work out at the fitness center and relax in two Jacuzzis.

Indulge in an expansive array of international cuisine at seven á la carte, gourmet restaurants, a buffet venue, and more - reservations are never required. Your Unlimited-Luxury privileges include all meals as well as top-shelf spirits at eight bars, from elegant to swim-up.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and is also recognized by TripAdvisor as a Green Leaders Golden Level property, and holds a Distintivo "S" by SECTUR.

Find more information about Secrets Resorts & Spas.
Learn more about Riviera Maya.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Secrets Silversands is nestled on the coast of the Yucatan Peninsula and lies a mere 15 miles south Cancun and about 20 minutes from the Cancun Inernational Airport. This all-suite haven is surrounded by coral reefs and adventurous attractions.
Address: PUERTO MORELOS
BENITO JUAREZ
QR

MX
Local Phone: 998-193-1800
Toll Free Phone: 866-GO-SECRETS
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Eight swimming pools with an expanse of over 43,00 sq ft including an infinity pool. Two Jacuzzis for eight people
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Euro bungee, basketball.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Surrounded by warm crystal waters this all-suite adults only Unlimited Luxury resort features 433 suites, most with ocean v iew, over 43,000 sq ft of pool areas and expansive manicured gardens, eight restaurants and eight bars. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach:
Total Rooms: 433
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Lobster is not included in the Unlimited Luxury plan (additional charge applies).
ROOM TYPES
PREF JRS OCN FNT
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with oceanfront views. Also features a bathroom with a rainfall shower and a Jacuzzi for two, a minibar, Secrets Box, and more. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
FLASH SALE ROH 3
Other Amenities -
FLASH SALE ROH 2
Other Amenities -
FLASH SALE ROH 1
Other Amenities -
PREF JRS POOL VW
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with pool and garden views. Also features a bathroom with a rainfall shower and a Jacuzzi tub for two, a minibar, and more. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
JUNIOR SUITE SWIMUP
Spacious guestroom includes one king bed or two double beds, and a private, furnished terrace with direct access to the swim up pool & lounges. Other features include a Jacuzzi tub for two and rainfall shower, a separate sitting area and more. 688 sq.ft.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE PART OC VW
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with partial ocean views. Also features a bathroom with a Jacuzzi for two and a rainfall shower, a minibar, Secrets Box for room service, and much more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
PREFERRED CLUB MASTER SUITE
Includes a bedroom with a walk-in closet and a king size bed, a large living room with a dining area, and a furnished terrace with an outdoor Jacuzzi with oceanfront views. Bathroom features a rainfall shower and Jacuzzi for two. Preferred Club included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
JUNIOR SUITE POOL VIEW
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with pool and garden views. Also features a spacious bathroom with a rainfall shower and Jacuzzi for two, a minibar, Secrets Box, and much more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
PREF ROOFTOP JACUZZI OCEAN VW
Stunning views of the Caribbean from an expanded private furnished terrace with outdoor Jacuzzi and sitting area. Room includes one king bed, remote controlled curtains and blinds, desk, sitting area with dining table, and Jacuzzi in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
OVER THE POOL CABANA HONEYMOON
Facing the Caribbean, 930 square feet. Perched on stilts above a 282 square meter pool. Ideal for couples, features 60" HD TV screen, bathroom area w/ Jacuzzi® overlooking the pool, rain spa shower. Private furnished terrace w/ outdoor private plunge pool
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
JUNIOR SUITE OCEANVIEW
Oversized room includes one king bed or two queen beds, and a private balcony with stunning ocean views. Other features include a rainfall shower and Jacuzzi for two, a separate sitting area, a minibar, Secrets Box, and much more. 688 sq. ft.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
JUNIOR SUITE TROPICAL VIEW
688 square feet/64 square meters. Each suite features in room climate control, a small dining table for 2, flat 32" screen TV, bathroom with a whirlpool for 2, a rain shoiwer, double vanities, scale. Located in the upper floors of each building.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
PREFERRED CLUB HONEYMOON SUITE
Includes a large bedroom with a walk-in closet and king bed, a large living room with a dining area, and a furnished terrace with an outdoor Jacuzzi and oceanfront views. Preferred Club privileges include private access, upgraded amenities, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
PREF JRS OCEANFRONT SWIMUP
Includes one king bed or two double beds, a separate sitting area, and a terrace with direct access to the swim uo pool. Features a bathroom with a rainfall shower an d a Jacuzzi for two. Located on ground level. Preferred Club privileges included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Secrets Silversands Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Secrets Silversands Riviera Cancun:
World Cafe - Dedicated to International cuisine with a variety of specialty items & classics. Outdoor seating available. Open for breakfast and lunch. Dress Code: Casual.
Portofino - Enjoy delectable Italian a la carte cuisine. Wine cellar. Open for dinner only. No reservations required Dress Code: Casual elegance.
Oceana - Situated directly under a giant palapa with a beautiful view of the ocean, serving a la carte seafood specialties in a quiet romantic & seaside setting. Dress Code: Casual Elegance No reservations required. Additional charge for lobster.
Seaside Grill - Located in the pool area with a stunning view, serving a la carte grilled cuisine. Outdoor seating available. No reservations required Dress Code: Casual
24 Hour Room Service -
Himitsu - Specializing in a fusion of Pan-Asian and Oriental a la carte specialties. Three tepanyaki tables. Outdoor seating available. Open for dinner only. Dress Code: Casual elegance. No reservations required
Ratatouille - À la carte mediterranean cuisine. Open for dinner only. Dress code-casual elegant. No reservations required
El Patio - Savor Mexican a la caret cuisine in a traditional authentic ambience. Open for dinner only. No reservations required Dress Code: Casual elegance
Bordeaux - A la carte fine French cuisine. Open for dinner only. Dress Code: Casual elegance. No reservations required
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-Bungee, darts, tennis clinic, beach soccer, archery, golfing cage, Spanish lessons, salsa lessons, bike tours
Nightly Activities & Entertainment:
Nightly shows, movies and sporting events on big screen TV on beach, Desires Lounge, theme shows, casino night & more !
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3915 Recommend
3915 past Apple Vacationers would recommend Secrets Silversands Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 12432reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Poor Beach
BROOKLYN D.
Nov 14 2018
Pictures need to be updated. Beach was significantly smaller than pictures and there was a seaweed problem ( I know that’s not the resorts problem to fix). Overall amazing staff and service.
Customer Rating: 

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Our sixth trip back and it never disappoints
JOHN P.
Sep 03 2018
This is an amazing resort with an equally amazing staff! Every member of the staff strives to make you happy and comfortable. The entertainment staff, headed by Anna Banana, are a lot of fun. Kudos to Alfonso, Charlie, and Abigail. A must try is all of the tastings - tequilla, wine and martini tastings on various days at four o'clock. Say 'hello' to our favorite bartenders, Danny and Nicanor at the various bars. Renan was our favorite server at the World Cafe at breakfast. He makes great mimosas! Our room was beautiful and check in and check out was a breeze. Can't wait to go back!
Customer Rating: 

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SECRETS SILVERSANDS RIVIERA CANCUN HOTEL
RUTH H.
Sep 02 2018
Mostly impressed with the people doing their best at entertaining guests. They were exceptional. They had the right attitude, energy, kindness, patience, and the list goes on. A shout out to all the kind people that made my stay an exceptional one: ABIGAIL, ANA, GUSTAVO, ALFONSO, CHARLIE, DYLAN... Not to mention maid service, hostess, waiters/waitresses, and of course cooks.
Customer Rating: 

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ANDREA A.
Aug 08 2018
Our reservation was supposed to be for two beds and upon check-in we discovered we instead were receiving a single king sized bed, the only way to correct this was to move rooms three days into our trip which we opted not to do. Our maids rarely restocked our room and we had to reuse towels because they were not replaced. We also did not receive turn-down service two nights and two additional nights they did not come until 10pm or later. While the beach itself was nice, but small, the ocean was unusable because of the amount of seaweed (which is apparently a problem for the entire area).
Customer Rating: 

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IVETTE D.
Aug 08 2018
My stay at secret silversands was overall well, I enjoyed everyone and everything. It's just one incident we had that made me never again go to any secrets hotel nonetheless this one or recommend it. During our stay one of the staff members named Ivan was very aggressive, rude and disrespectful when he found out that we had got our tickets already to xcaret and isla mujeres he got really upset because it wasn't through them. On the day of our excursion he ran behind us and yelled at me and my boyfriend " watch when you guys come back, watch !" Yelling at us as we left . He even took our passports away to hold us back to question us about where we were going . This experience made me feel hostile and uncomfortable, and for that reason No I wouldn't stay here ever again (which sucks because the rest of the staff was amazing) .
Customer Rating: 

TEST
Everything excellent except for the beach
ANDREW S.
Aug 08 2018
The resort is amazing, but the beach isThe resort is amazing. I have been to this resort four time and also got married there 2 years ago. The room, staff, food, service, and resort overall is amazing. The beach isn’t the best because of the abundance of seaweed that washes in, but that is not the fault of the resort. They have employees that work diligently to try to clean it up, but it is too much to overcome.
Customer Rating: 

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Secrets Silversands Amazing Service
JASON T.
Aug 06 2018
Top notch service from all hotel staff from the minute we walked in up until the time we had to leave. The food was very good at all of the restaurants. Our room and view were awesome. We'd recommend this hotel to anyone and would like to visit again sometime!
Customer Rating: 

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Secret Silversands
RAMON S.
Aug 06 2018
The hotel and staff were overall good. The pool areas were nice and clean and well maintained. The food and restaurants were good. The hotel room was very bad. The headboard had many stains. The ceiling had stains. The wall sockets for the air are separating from the wall.
Customer Rating: 

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MICHAEL H.
Aug 06 2018
The beach is not very large or pretty. Additionally there was seaweed which I know if unavoidable.
Customer Rating: 

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Secrets Silversands is our Favorite Place
WILLIAM R.
Aug 03 2018
This was our third time to Secrets Silversands and it continues to our favorite place! The service is second to none and the staff go above and beyond to make you comfortable and to make you feel important. Staff members even remember your name.
Customer Rating: 

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tremendous
HENRY R.
Jul 30 2018
absolutely beautiful, great accomodations, many pools to choose from, terrific view of ocean, food was terrific
Customer Rating: 

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TripAdvisor Traveller Reviews
Fun and Friendly Resort
Robert W, Burlington Ontario, Canada
Thu Nov 15 04:00:50 EST 2018
Had a great time, especially the nightlife. Unfortunately my wife became violently ill on the 3rd day presumably from something she ate and is still recovering a week later. Otherwise we were very impressed with this resort.

Raw sewage
295ChrisB295, London, United Kingdom
Thu Nov 15 03:22:09 EST 2018
We arrived yesterday evening. Our room had no towels, an unstocked mini bar, and the whole block stank like raw sewage. Today the smell is even worse and has made its way into our room. Outside it so so strong we are nearly wrenching and people are walking down the corridor holding their noses, literally. I politely asked reception for a room change, and was met with no apology and ‘I can’t do anything today’. Thankfully there is one room available from tomorrow elsewhere. Why is there a five star hotel putting guests in a block where there is clearly a hygiene issue, and then being so reluctant to say sorry and remedy it?? We have 9 days left of our trip. If things get better I’ll update this review, but first impressions count.

Loved it
Connector55229190000,
Wed Nov 14 18:17:57 EST 2018
Dear Silversands Staff, Thank you so much for making my stay comfortable and fun! As a solo traveler I wasn’t sure what to expect but everyone’s friendly demeanor made me feel at home. The room was beautiful and spacious. I loved the deck. The food was FABULOUS!!!! The beach excursions were fun. I loved parasailing; Luis and the rest of the beach team were such a pleasure to be around. Every staff member went above and beyond. I don’t think I saw one unhappy member and that made me feel great! There is so much to do in Mexico, I loved how you had travel staff on hand to handle any excursion request. This by far was my best birthday experience. I sincerely thank all of you from the very bottom of my heart for making my stay so absolutely wonderful. You were all a joy to be around and I look forward to coming here again in the near future. I’ve already told my family and friends what a great resort this was. I know first hand how crummy resorts can be as I’ve had a terrible experience at iberostar in the Dominican Republic, so when I write this stellar review it’s because I’ve been incredibly impressed with the whole package!!! Loved the spa and gift shops too :) Sincerely, Sue :)

R & R at "Home" in Mexico! #17
Dennis B, Sarnia, Canada
Wed Nov 14 17:08:31 EST 2018
We returned from Secrets Silversands two weeks ago, & we already miss our Silversands Family! After 17 trips "Home", we have gotten very close to most of the people that make Secrets Silversands so special. They are an exceptional group of people that find pleasure in making sure that you have an awesome vacation. No request is too large, as they will always try their best to fulfill your every wish. Not only do all the general staff (bellboys, check-in, bartenders, waiters & waitresses, housekeeping) always greet you with a smile & a genuine "hola", but even the executive staff make a point to talk to you & ensure that your having a wonderful time. From Fahdir & Jerica (Concierge), Wilder (Rooms Div.), Victor & Luis (Food & Bev.), Rodger (Front end Man.), to the restaurant managers, Juan Jose (Bordeaux), Sergio (Portofino), Eduardo (Oceana), Enrique (Sommelier), along with many others, they are never too busy to greet you & ask if your happy or need anything! Starting your day with a big smile from Mar (the World Buffet hostess) & a pleasant greeting from Manual (manager), then your in the hands of the excellent breakfast waiters that will do all that they can to make your day start off right! Then relaxing by the pool all day, the pool waitresses & waiters along with their bartenders, will keep you happy & relaxed while treating you with the 'Drink of the Day' or anything else that you may like to try! In the evenings, all the Restaurants serve up a wide selection that will keep you wishing that you were staying longer, just so you could try it all! Then for something special, have a visit with Antonio, for a memorable, romantic "Dinner On The Beach". Bring your camera for this one, because he likes to take pictures of your special night so you will never forget it...or him!!! I still haven't mentioned the Entertainment staff & all the fun things that they do...every day & night!!! Anna & Charlie along with their co-staff, keep you busy all day (if you want!) & put on exceptional shows every night. All-in-all, you will never go wrong when YOU go "Home" to Secrets Silversands & visit my SIlversands Family for a vacation that you will never forget & will keep you returning time & time again!!!

Not quite what we had expected
Buckstraveller95, Bucks, UK
Wed Nov 14 07:41:16 EST 2018
Spent a week here in October half term. Our experience was mixed. Check in and reception was easy and straightforward. Our room, junior suite with a sea view, was well appointed but I would not describe it as an open sea view room. Yes we were on the top floor of block 4 but still had a slightly restricted view due to trees. I think if you want an unobstructed sea view you need to be part of the Preferred Club which has beach front rooms. We had a mini bar that was serviced every day, but tea and coffee were not always replaced (we had to ask) the bed and bathroom were well appointed but the nightly turndown service was really hit and miss. Some nights it happened, other not and why only leave one chocolate when it is clear that two people are in the room? The choice of restaurants was exceptional. Lots of variety and no hassle making reservations. Breakfast in World Café was one of the widest selection and choice we have had anywhere. The seafood soup in the Pan Asian was an inspiration and excellent. The themed nights by the pool were also good. Our only comment would be that the lunchtime BBQ was not as good as the restaurants. There are plenty of pools around the hotel and this is our biggest complaint. Music in the main pool began at 10.00am and went to 4.00pm, very loud house/bass music. We tried to escape the noise ( both of the music and also the very loud guests who found it acceptable to shut) by going to the other pools. This did not work as a number of guests whose rooms open onto the pool think it is quite acceptable to play their own music (loud) outside on the patio. This got to the point one day when a lady realised people were glaring at her and her response was just to turn it up louder. Maybe she was trying to get the pool cleared so her party had exclusive use. It worked. Staff did not intervene when a complaint was made. We did get involved in some of the activities, in particular the local cycle ride with Charlie. This was wonderful and a good opportunity to see the local area. A pity it was not on every day to escape the music. Having wanted a week to relax we didn't quite get it due to other guests, but the food and general service was very good.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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