Cancun

Secrets Silversands Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2018.

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Pool View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets Silversands Riviera Cancun brings a brilliantly contemporary atmosphere to Riviera Cancun. Surrounded by warm crystal waters, this all-suite, adults-only (18+), Unlimited-Luxury resort features modern and stylish guest suites, each featuring a suspended king-size bed (or two double beds), in-suite Jacuzzi for two, private terrace or balcony, and much more.

Be pampered at the world-class Secrets Spa by Pevonia. Work out at the fitness center and relax in two Jacuzzis.

Indulge in an expansive array of international cuisine at seven á la carte, gourmet restaurants, a buffet venue, and more - reservations are never required. Your Unlimited-Luxury privileges include all meals as well as top-shelf spirits at eight bars, from elegant to swim-up.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified and is also recognized by TripAdvisor as a Green Leaders Golden Level property, and holds a Distintivo "S" by SECTUR.

Find more information about Secrets Resorts & Spas.
Learn more about Riviera Maya.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Secrets Silversands is nestled on the coast of the Yucatan Peninsula and lies a mere 15 miles south Cancun and about 20 minutes from the Cancun Inernational Airport. This all-suite haven is surrounded by coral reefs and adventurous attractions.
Address: PUERTO MORELOS
BENITO JUAREZ
QR

MX
Local Phone: 998-193-1800
Toll Free Phone: 866-GO-SECRETS
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Pools
Number of Pools: 8
Outdoor Pools: 8     
Swim-up Bar
Eight swimming pools with an expanse of over 43,00 sq ft including an infinity pool. Two Jacuzzis for eight people
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Archery, Euro bungee, basketball.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Surrounded by warm crystal waters this all-suite adults only Unlimited Luxury resort features 433 suites, most with ocean v iew, over 43,000 sq ft of pool areas and expansive manicured gardens, eight restaurants and eight bars. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach:
Total Rooms: 433
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Lobster is not included in the Unlimited Luxury plan (additional charge applies).
ROOM TYPES
JUNIOR SUITE POOL VIEW
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with pool and garden views. Also features a spacious bathroom with a rainfall shower and Jacuzzi for two, a minibar, Secrets Box, and much more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
PREF ROOFTOP JACUZZI OCEAN VW
Stunning views of the Caribbean from an expanded private furnished terrace with outdoor Jacuzzi and sitting area. Room includes one king bed, remote controlled curtains and blinds, desk, sitting area with dining table, and Jacuzzi in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
OVER THE POOL CABANA HONEYMOON
Facing the Caribbean, 930 square feet. Perched on stilts above a 282 square meter pool. Ideal for couples, features 60" HD TV screen, bathroom area w/ Jacuzzi® overlooking the pool, rain spa shower. Private furnished terrace w/ outdoor private plunge pool
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
JUNIOR SUITE OCEANVIEW
Oversized room includes one king bed or two queen beds, and a private balcony with stunning ocean views. Other features include a rainfall shower and Jacuzzi for two, a separate sitting area, a minibar, Secrets Box, and much more. 688 sq. ft.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
JUNIOR SUITE TROPICAL VIEW
688 square feet/64 square meters. Each suite features in room climate control, a small dining table for 2, flat 32" screen TV, bathroom with a whirlpool for 2, a rain shoiwer, double vanities, scale. Located in the upper floors of each building.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
PREFERRED CLUB HONEYMOON SUITE
Includes a large bedroom with a walk-in closet and king bed, a large living room with a dining area, and a furnished terrace with an outdoor Jacuzzi and oceanfront views. Preferred Club privileges include private access, upgraded amenities, and more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
PREF JRS OCEANFRONT SWIMUP
Includes one king bed or two double beds, a separate sitting area, and a terrace with direct access to the swim uo pool. Features a bathroom with a rainfall shower an d a Jacuzzi for two. Located on ground level. Preferred Club privileges included.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
PREF JRS OCN FNT
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with oceanfront views. Also features a bathroom with a rainfall shower and a Jacuzzi for two, a minibar, Secrets Box, and more. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
FLASH SALE ROH 3
Other Amenities -
FLASH SALE ROH 2
Other Amenities -
FLASH SALE ROH 1
Other Amenities -
PREF JRS POOL VW
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with pool and garden views. Also features a bathroom with a rainfall shower and a Jacuzzi tub for two, a minibar, and more. Preferred Club amenities included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
JUNIOR SUITE SWIMUP
Spacious guestroom includes one king bed or two double beds, and a private, furnished terrace with direct access to the swim up pool & lounges. Other features include a Jacuzzi tub for two and rainfall shower, a separate sitting area and more. 688 sq.ft.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE PART OC VW
Includes one king bed or two double beds, a separate sitting area, and a furnished balcony with partial ocean views. Also features a bathroom with a Jacuzzi for two and a rainfall shower, a minibar, Secrets Box for room service, and much more.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
PREFERRED CLUB MASTER SUITE
Includes a bedroom with a walk-in closet and a king size bed, a large living room with a dining area, and a furnished terrace with an outdoor Jacuzzi with oceanfront views. Bathroom features a rainfall shower and Jacuzzi for two. Preferred Club included.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
DINING
Secrets Silversands Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Secrets Silversands Riviera Cancun:
World Cafe - Dedicated to International cuisine with a variety of specialty items & classics. Outdoor seating available. Open for breakfast and lunch. Dress Code: Casual.
Portofino - Enjoy delectable Italian a la carte cuisine. Wine cellar. Open for dinner only. No reservations required Dress Code: Casual elegance.
Oceana - Situated directly under a giant palapa with a beautiful view of the ocean, serving a la carte seafood specialties in a quiet romantic & seaside setting. Dress Code: Casual Elegance No reservations required. Additional charge for lobster.
Seaside Grill - Located in the pool area with a stunning view, serving a la carte grilled cuisine. Outdoor seating available. No reservations required Dress Code: Casual
24 Hour Room Service -
Himitsu - Specializing in a fusion of Pan-Asian and Oriental a la carte specialties. Three tepanyaki tables. Outdoor seating available. Open for dinner only. Dress Code: Casual elegance. No reservations required
Ratatouille - À la carte mediterranean cuisine. Open for dinner only. Dress code-casual elegant. No reservations required
El Patio - Savor Mexican a la caret cuisine in a traditional authentic ambience. Open for dinner only. No reservations required Dress Code: Casual elegance
Bordeaux - A la carte fine French cuisine. Open for dinner only. Dress Code: Casual elegance. No reservations required
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Euro-Bungee, darts, tennis clinic, beach soccer, archery, golfing cage, Spanish lessons, salsa lessons, bike tours
Nightly Activities & Entertainment:
Nightly shows, movies and sporting events on big screen TV on beach, Desires Lounge, theme shows, casino night & more !
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3915 Recommend
3915 past Apple Vacationers would recommend Secrets Silversands Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 13000reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Great place to stay, wish we stayed longer.
JOHN H.
Apr 15 2019
Awesome place awesome people
Customer Rating: 

Secrets silver sands cancun
GARY B.
Apr 10 2019
Just returned a few days ago from our trip. I was disappointed in the resort. The food and entertainment were awful. We did however have the best room on the 4 Th floor overlooking the ocean. The beach was very rocky which was disappointing as I looked forward to getting in the ocean. We upgraded to preferred and I was so angry at the man who gave us our coupons as he set us up to go to another secrets resort for a 90 minute presentation. In return we got 350.00 to use at the hotel. Little did we know it was a very very high pressure sales presentation. We were there for three hours repeatedly saying no we are not interested. It was horrible.
Customer Rating: 

Needs a facelift
LAURA G.
Apr 04 2019
This hotel was probably really nice 8-10 years ago, but it needs a facelift. The bedroom had old bedspreads, no snacks, pool was missing tiles and the food was bland! Not worth money! The only saving grace was the awesome staff!!! Everyone was nice and always trying to make your stay nice.
Customer Rating: 

Could be better...
WILLIAM R.
Mar 19 2019
The hotel is a little dated. The room needed repainting and renovating, the leaking ceiling near the air conditioner needed repairs. The pool staff was rude. The beach was below expectations. The food exceeded our expectations and the rest of the staff were fantastic to be around.
Customer Rating: 

Short getaway for my birthday
MELANIE C.
Mar 10 2019
My husband and I have traveled to Mexico multiple times and always enjoy our stay. This was our first time at a Secrets resort. We enjoyed our stay this trip, but one of the few down sides to this resort is the beach. We love to lie on the beach and swim in the ocean. This beach is very small and very limited in beach chairs. I love to walk the beach while on vacation and I was unable to do that here. There was a lot of seaweed and the ocean was full of rocks and coral which made it impossible to swim. I will say the resort did it's best to clear the seaweed every morning and throughout the day but it was impossible to keep up. There are multiple pools which are beautifully kept and our pool server Phillipi was fantastic! The food was good for an all inclusive resort. The nice part was not having to make reservations for the restaurants which we usually had to do at the other resorts we have stayed at. The rooms had poor lighting which I had read in others reviews, so I wasn't surprised. Also, another recommendation I have for Secrets is to have chairs with backs on them on the balcony in the rooms. It would have been nice to enjoy our coffee in the morning and a drink in the evening out there to take in the views. Overall we loved Secrets but will likely not choose the Silversands again due to the beach. We would like to check out Secrets Maroma Beach as it is the beach we have become accustomed to in Mexico.
Customer Rating: 

Great hotel and great weather!
TAMAR K.
Mar 05 2019
The hotel did not disappoint and we had the the preferred honeymoon sweet and it was fantastic! I was blown away with this room and was probably the best I had ever stayed in! Grounds were clean and lots of pools to choose from. Service was fantastic, even on the beach! Again top notch!
Customer Rating: 

Excellent Getaway
JAMES W.
Feb 20 2019
We took our 5 day vacation over valentine's day week. I'll start with the negatives since there were so few. At check in we were offered an upgrade, but after we agreed the woman checking in the couple next to us said her couple already took it. When this occurs, we should still have been offered the next upgrade for the cost of the first as it left a sour taste in my mouth at the beginning of our trip. Nonetheless, since we're pretty laid back, we still had a great time. The rooms are a little dated, but beautiful anyway. The restaurants had a wait a lot of the time, the only issue this ever created was having to choose between prolonging having dinner or losing a show we wanted to see. We enjoyed the pool, shoutout to Delmy who ws a rockstar poolside cocktail server. Another for Marco at Oceana; he was fast, cordial and funny. The trip was a great success. We came with another couple who hadn't been to a secret's yet and they enjoyed it thoroughly as well.
Customer Rating: 

Outstanding
MICHAEL B.
Feb 09 2019
This was our 3rd time to Cancun but first time to this resort. We will return. Great experience, very helpful and likeable staff members, especially Brianna with the recreation group, she always called me Mikie, and America, our most favorite pool server!
Customer Rating: 

Secrets Silversands review
BRENT M.
Feb 09 2019
Hotel staff were fantastic. All were very friendly and helpful. Really enjoyed the pool/entertainment staff. The concierge staff were very helpful as well.
Customer Rating: 

Best Vacation Ever
RICHARD W.
Jan 19 2019
This trip was perfect from start to finish. Travel was seamless and the accommodations were excellent.
Customer Rating: 

JOHN P.
Jan 09 2019
The hotel was lovely as was the service and the food. Our room was disappointing. Dark, light bulbs out, TV dangling off the wall, DVD player not working and had to have maintenance in twice to fix, could not use the whirlpool because the stopper would not close. Paid extra for swim up room. Disappointed as we had to walk across grass to get to the pool. Plus our patio was really useless. The furniture was damaged and there were no chairs. I call front desk about the chairs and never got them. So we never went on the patio.
Customer Rating: 

TripAdvisor Traveller Reviews
Wedding in Paradise
unitytheband,
Fri Apr 26 06:18:08 EDT 2019
Dalia Contreras was our wedding coordinator. Dalia was wonderful to work with and our wedding in paradise exceeded our expectations. The resort is very clean and well maintained. The entire staff was very pleasant, personable, and hard working. The quality of all of the food was above anything I have enjoyed at other resorts. I highly recommend this resort...and if you are having any ceremony or party, Dalia will do an amazing job with all of the details and planning.

Great Week ,
Vacation71750,
Fri Apr 26 05:04:11 EDT 2019
My husband and I are experienced all inclusive travellers and it is our view that our recent one week stay at Secrets Silversands was our best value ever. While the infrastructure is showing slight signs of wear, the service, the food, the entertainment and the general vibe at this resort were outstanding, Some people who deserve recognition are Fernando the Manager/Maître d at Oceanside and breakfast buffet, Gustavo Oceanside server, Juan our awesome poolside waiter, Yesica the hostess at the buffet and Oceanside, and Jennifer who was our lively and enthusiastic Spanish teacher, This is a great resort and we will definitely be returning ,

Paradise and Great Entertainment Team
JAD132, Buckinghamshire, United Kingdom
Thu Apr 25 12:45:29 EDT 2019
Two amazing weeks in paradise. This was our second visit, having stayed for our honeymoon previously. I hope the below will provide a balanced review which may help fellow travellers to make informed decisions moving forward. It was longer, but Trip Advisor told me it was too long… Negatives Check In and Check Out 1) We were not provided with sparkling wine on arrival, despite seeing that other guests were. 2) We were not recognised as returning guests during check in, despite having been in e-mail contact prior to our stay 3) Concierge did not arrive at the agreed time to collect out bags for check out so we walked our own suitcases to reception to check out. 4) Upon check out, we were asked us for our room number, handed us an iPad and asked us to complete a survey. Upon handing the iPad back, the employee handed us a ticket and said "This is your check out ticket. You will need it when you leave". That is as glamorous as our check out experience got. No thank you, no well wishes, nothing. Not a great final memory to leave for guests. Room and Maintenance 1) We stayed in room 5410. There are some loud generators on the grounds outside of the room, however, the noise is largely drowned out by the in room air conditioning. If you are sensitive to noise, you may want to avoid this area. 2) There was an occasional sewage smell outside of our room (nearby septic tank?) We soon got used to it and it wasn’t a huge issue. 3) Bedooms are dark and would benefit from additional lighting. I reported on day 2 that three of the lights around our bed were not working. This unfortunately was not resolved during out stay. 4) During our two week stay, three people sustained injuries to their feet whilst in the swimming pool, causing by pool tiles coming lose and cutting their feet. One required a trip to the hospital. All injuries were sustained during pool volleyball, in the same section of the pool. yet we did not observe any remedial action being taken. This is a health and safety issue and needs to be looked at as soon as possible. Now on to the many positive: Entertainment Team The whole entertainment team were phenomenal, particularly Charlie, Ana, Ivan, Angel, Jennifer and Axel! Full of energy, the team work tirelessly to provide a range of activities. I gave pretty much everything a go, including Yoga, Beach Volleyball, Aqua Aerobics, Pool Volley Ball, Daily Crazy Pool Games, Sandbags, Bowls, Tequilla Tasting and Kitchen Tour. The team learned our names very quickly, which felt truly personal! By far the best entertainment team we have ever come across. We miss them already! Food and Drink The food is incredible and plentiful. I struggle to understand how some guests have criticised the food on Trip Advisor. The numerous a la carte restaurants cater for all manor of tastes. My favourite was the Asian - the chocolate coated coconut icecream pudding is to die for, and the Teppanyaki table is well worth booking (needs to be pre-booked on the day, but is free). The following waiting staff deserve a special mention: Juan and Enrique (Breakfast) - always smiling, learned our names and had our drrink orders ready for our arrival in the mornings; Yesica and Janneth (Breakfast hosts) - again, greeting with a smile every morning and learned our names within 3 days - very impressive given the number of guests; Silverio and Lois (Mediteranean) - attentive, polite and provided very personalised servive. Silverio learned that we were returning guests, and arranged for the chefs to prepare a special pudding with the wording "welcome home" written on the plate. A beautiful touch!; Rueben (Lunch Chef on the grill) cooked the most beautiful chicken sandwhiches daily; Francisco and Delmey (pool side waiting staff) - serving with a smile on their faces all day long, learned our orders very quickly and often brought over water without us even asking. Two lovely employees who deserve recognition. Luis/Lois (Food and Drink Manager) - we saw Lois walking around the restaurants every day, checking and maintaining standards. He had a great rapport with his staff, was very polite, positive and attentive and took the time to speak with us about our stay. In our second week, he recognised us and again took the time to speak with us which was most appreciated. We love this resort and absolutely will return! The staff make this hotel, and with some refurbishment and re-training of check in staff, I wouldn't hesitate to rate as 5*. Secrets - you have been amazing. We love you and we miss you! We will be back!

Very nice !
Pblandy, Vancouver, Canada
Thu Apr 25 09:53:05 EDT 2019
Beautiful Hotel and surroundings! Check In: We arrived around 6pm, we were welcomed at the door by someone taking our luggage and then handing us a glass of champagne, which was a nice touch. We checked in the guy checking us in was helpful explained about the restaurants and gave us a Map, they then get someone else to give you these coupons for different services, romantic meal, spa etc (we didn't use any), she was very nice but we had already decided not to do anything but relax and lie by the pool all week , they had lots of excursions on offer. Once we told her a few times that we didn't want to do anything she stopped and just let us be! Room: Very spacious, big bed, huge bathroom with shower and huge tub with jets, mini bar filled every day! The only thing was there seemed to be no big lights just lamps no big deal but sometimes wanted to put a light on. Room was cleaned every day and also they come at night if you want. I like the room service cubby by the door, so if Do not disturb in on the poor they will put your food in the cubby and call you to let you know it’s there, room service is 24 hours! Pools: There are 7 in total and all decent sized, the main pool is where all the games workouts and anything entertainmentwise goes on, we would sit around the smaller pools where it was quieter lots of sun loungers, towels always seemed to be out, but no big deal to wait a few minutes to grab one. Waiters by the pool were great, but I did notice towards the end because we didn't tip him he kept forgetting our drinks or stop coming by as often, next time I’ll bring some small notes to tip. Restaurants: We are Vegan, and before we arrived I emailed and they said there are lots of Vegan options, I understand we are a minority clientele but there really wasn't that much, the sushi restaurant and italian had a small vegan menu which was ok, the sushi place was better quality, but the other restaurants would have one vegan option which would be a salad and that’s it, I think for the Hotel of that quality they could do better on that front. The Sushi restaurant was our favorite Deyvison our server for most nights went out of his way to make sure we had a great meal, we ‘d been almost every night because the vegan options were better on the last night him and chef Francisco make a special vegan menu for us, that was really nice of them and much appreciated. If you are not vegan and don’t have dietary restrictions you won’t be disappointed, all of the food options looked great and the buffet was quite extensive for everyone else. There is also a coffee shop open 24 hours for coffee and non vegan treats! Gym available used it a few times enough equipment for a decent workout Would stay here again!

Amazing Holiday
downkjm, Milton Keynes, United Kingdom
Thu Apr 25 01:21:44 EDT 2019
An absolutely amazing holiday! Just landed back in the U.K. and already missing this place so much. This was our second time to this hotel. We also loved it 5 years ago when we went on our honeymoon. The best parts about the hotel: The entertainment team are excellent. All of them work amazingly hard to make sure everyone is having a great time. Charlie, Jennifer, Ana, Axel, Ivan, Angel are outstanding. I had so much fun with them in their water spin class, aqua aerobics, water volleyball, Zumba and crazy pool games. Other activities took place through the day but these were my personal favourites to get involved with. The days went so quickly I was having so much fun. The hotel also has an exceptional catering and beverage team that also work extremely hard. Food was fantastic, and service was great. Yeisca the breakfast host was fantastic in going the extra mile learning our names to make the experience that little bit more personal. The bad bits: Unfortunately the main pool does need some maintenance. 3 people cut their foot on the tiles in the pool whilst playing water volleyball. Although I continued to play carefully it was off putting that the accident had happened 3 times in 2 weeks. I was just careful when I played and avoided being to competitive. Also a few small things that could be improved but did not ruin our stay. Rooms are dated. Fly door was broken, bath had a yellow rim round the edge, light bulbs were not all working properly in our room despite reporting it on the first day. Also rooms are a little dark and could have better lighting in general. Finally check in and check out was not personal. Unlike the rest of our stay. No arrival Prosecco as they had ran out when we arrived. Also, no recognition that we were returning customers. Check out, just handed an iPad to complete formalities. Was not asked at any point if we had a nice holiday. This was extremely different to all our other experiences with the staff in the hotel. Please do not be put off by my negative comments. I am only addressing them to make the hotel aware that if these could be corrected which I think are just small fixes then this hotel will be truly outstanding. We have had the best 2 week holiday. We would love to return to this hotel again for the third time. The staff really make this place special and you will come back feeling extremely relaxed (although possibly a dress size bigger to as the food and drink is all to easily available).



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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