Cancun

Secrets Playa Mujeres Golf & Spa Resort


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2017.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See See applebeachbrides.com.
Honeymoons: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

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Voted Best Hotel Chain by Apple Vacationers and recipient of the AAA Four Diamond Award, Secrets Playa Mujeres promises all the luxury and impeccable service you have come to expect from Secrets Resorts & Spas. This adults-only (18+) all-suites resort welcomes you to a world of Unlimited-Luxury® where everything is included. Each of these luxuriously appointed suites offers a hydrotub, furnished sitting area, daily refreshed minibar, and a spectacular view of the Caribbean Sea from the balcony or terrace.

Located 10 minutes north of downtown Cancun and 35 min. from Cancun International Airport, guests have the benefit of both an intimate resort and a bustling city and nightlife all in one location. Swim in the sparkling infinity pool, experience snorkeling or kayaking, be pampered in the Secrets Spa by Pevonia, or practice your swing at the adjacent 18-hole Playa Mujeres Golf Course with complimentary greens fees.

Five gourmet a la carte themed restaurants, one buffet restaurant, two grills, and a café with no reservations required, will satisfy every taste. 24-hour dining also allows for late night eats at Seaside Grill, and room service allows for a comfortable night in. Seven fabulous bars and lounges await, including swim-up bars and music lounges. Each serves international and domestic top-shelf spirits that are perfect for quenching your thirst. Feel like going out? Indulge in Sip, Savor, and See, and enjoy food, drinks, and entertainment at select neighboring resorts!

If you desire an even higher level of luxury, the Preferred Club is for you. Preferred Club suites are in premium locations and offer special concierge service and Preferred status. Amenities including upgraded mini-bar service, upgraded bath amenities, and access to the private Preferred Club lounge, exquisite desserts, fine liquors, and more.

Find more information about Secrets Resorts & Spas.
Learn more about Cancun.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Located in Playa Mujeres, 10 minutes from downtown Cancun and 35 minutes from Cancun International Airport.
Address:



MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 2

Free form pool and infinity pool
Golf: NEARBY
Playa Mujeres Golf Course
Complimentary greens fees. Cart fee and prime time play fee for golf before 1pm-2pm depending on season is not included and does apply. No show/cancel penalty applies.
Holes: 18
Cart Fee: $
Tennis
Number of Courts: 1
Court Fee: $
Water Sports on Site
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Other Sports: Wave runners ($), water polo
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Secrets Playa Mujeres Golf and Spa Resort is located in beautiful Playa Mujeres, complete with famous white sandy beaches andstunning ocean views in a privileged gated community. AMResorts® will now be welcoming small dogs (22 pounds/10 kg or less). This All-Suite resort offers 5 a la carte restaurants, a buffet, a grill, a cafe, and 6 bars and lounges. All 424 suites offer a balcony with sea views. Enjoy on-site shopping and complimentary golf nearby. Beach: Private beaches are available. Check-in: 3:00pm
Check-out: 12:00pm
Year Opened: 2014 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No children under 18 years old are allowed and all suites are non-smoking areas.
ROOM TYPES
PREFF CLUB MASTER STE OCEAN VW
Preferred Club amenities including private Preferred Club Lounge with daily continental breakfast. 1 king bed. Ocean view. 1162 square feet/ 112 meter square.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFF MASTERSTE PRIVPOOL OCF
Separate bedroom with one king-size bed. 1,162 square feet. Full bathroom with rain shower and hydrotub. Balcony or terrace. Direct access to beach. Private Pool. Preferred Club amenities. Living room.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DEAL OF THE DAY NONREFUNDABLE
Other Amenities -
Kitchen
PREMIUM JUNIOR SUITE OCEAN VIE
Full bathroom with hydrotub and rain shower. Balcony or terrace. Ocean view. 1 king bed. 602 square feet/ 56 meter square.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
Full bathroom with hydrotub and rain shower. Ocean view. 602 square feet/ 56 meter square. 1 king bed or 2 double beds. Balcony or terrace.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE SWIMOUT
Furnished terrace with swim-out access. 1 king bed or 2 double beds. 602 square feet/56 meter square.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PRESIDENTIAL SUITE
Preferred Club amenities including private Preferred Club Lounge with daily continental breakfast. 1 king bed. Oceanfront view and direct access to the beach and furnished terrace . A spacious room with 1744square feet/ 168 meter square.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFFERED CLUB JUNIORSTE OCEAN
Preferred Club amenities including private Preferred Club Lounge with daily continental breakfast. Ocean view. 602 square feet/ 56 meter square. 1 king bed.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFF CLUB MASTER STE OCNFRONT
Preferred Club amenities including private Preferred Club Lounge with daily continental breakfast. 1 king bed. Ocean front. 1162 square feet/ 112 meter square.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE PARTIAL OCEAN
Full bathroom with hydrotub and rain shower. Partial ocean view. 602 square feet/ 56 meter square. 1 king bed. Balcony or terrace.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFFERED CLUB JRS OCEAN FRONT
Preferred Club amenities including private Preferred Club Lounge with daily continental breakfast. Ocean front. 1 king bed or 2 double beds. 602 square feet/ 56 meter square.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN
Full bathroom with hydrotub and rain shower. Garden view. 602 square feet/ 56 meter square. 1 king bed. Balcony or terrace.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFFERED JRSTE SWIMOUT OCEAN
One king or two double beds. Ocean view. Full bathroom with rain shower and hydrotub. Private, furnished terrace with direct swim-out access. Preferred club amenities. 602 square feet/ 56 meter square.
Other Amenities -
Fan
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
There are 9 Restaurants at Secrets Playa Mujeres Golf & Spa Resort:
Bordeaux - A la carte fine French cuisine. Attire: Casual Elegance. Dinner 6:00pm-11:00pm
Portofino - Enjoy delectable Italian a la carte cuisine. Wine cellar is available for private dining up to 10 with an excllent selection of fine wine. Attire: Casual Elegance Dinner at 6:00pm-11:00pm
Coco Cafe Premium - Coffee and Deli Snacks.
Seaside Grill - Located pool-side serving a la carte grilled specialties. Attire: Lunch - Casual; Dinner - Casual Elegance Lunch 11:30am-5:00pm and Dinner is 6:00pm-11:00pm
Himitsu - Specializing in a fusion of Pan-Asian cuisine and fine sushi delicacies served a la carte. Sushi delicacies available at sushi bar. Attire: Casual Elegance. Dinner 6:00pm-11:00pm
Oceana - Located pool-side serving a la carte grilled specialties. Attire: Lunch - Casual; Dinner - Casual Elegance Breakfast: 8:00am-11am; Lunch: 12:00pm-5:00pm and Dinner: 6:00pm-11:00pm
Barefoot Grill - Located poolside with stunning ocean views serving a la carte grilled specialties. Enjoy light lunch specialties in a casual and relaxed outdoor setting. Attire: Casual. Lunch: 12:30pm-6:00pm
Market Cafe - A buffet specializing in international cuisine, show cooking experience with theme stations. Attire: Breakfast and lunch - Casual; Dinner - Casual Elegance. Breakfast: 7:00am-11:30am; and Lunch: 12:30pm-4:00pm.
El Patio - Savor Mexican a la carte cuisine in a traditional and authentic Mexican ambiance. Attire: Casual Elegance. Dinner 6:00pm-11:00pm
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Non-motorized watersports, cooking and cocktail classes, kayaks and hobie cats, Spanish lessons, tennis courts, yoga and fitness classes, and dance lessons.
Nightly Activities & Entertainment:
Live music and nightly entertainment. 7 bars and lounges.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
621 Recommend
621 past Apple Vacationers would recommend Secrets Playa Mujeres Golf & Spa Resort to their friends and family
TripAdvisor Web Reviews
Based on 4327reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Travel Agent Review
HalaA196,
Thu Oct 11 12:35:54 EDT 2018
Secrets Playa Mujeres Resort and beach ( as well as pools and grounds) are GORGEOUS and kept up very well. What keeps this from being the 5 star resort it claims to be is: Service: Lack of customer service (even preferred club & Unlimited Vacation club gold), restaurant service, room service, restocking service. Resort is understaffed & most of the staff is unhelpful or very slow. They always tell you “it's their pleasure" but no follow through. You have to DAILY call to get your snacks, coffee & drinks stocked. Food is very hit or miss. Buffets were good. Brazilian & Italian were not good. Japanese was mediocre but hibachi show was amazing. French restaurant at Dreams was really good. It really helped that the resorts share facilities making more options available. Cart service between buildings was great. Preferred club was spacious & had good drinks. Spa facility was great. When booking just keep in mind that is 3-4 star resort and you will not be disappointed. Secrets Maroma is definitely a 5 star resort.

No More Secrets for Us
Randy E, Milwaukee, WI
Thu Oct 11 09:50:30 EDT 2018
We liked the Secrets brand up until this trip. You really cheaped out! As a comparison within the last 5 years, we’ve stayed at Secrets The Vine twice, Zoetry Villa Rolandi twice, Zoetry Paraiso and Le Blanc once. I understand judging food is very subjective, however, it was clear they downgraded the food quality here at Secrets PM. Just a couple of examples… Lunch at the pool didn’t really exist – you could go to the grill and sit and eat or order from your pool server but either way, it would take over an hour plus no salads, seafood or anything healthy – just burgers, dogs, quesadillas and fried food. The preferred lounge was nice the first couple of days until we grew tired of the same stale pastries and bad sushi rolls day after day. Plus the bar was more of a service bar and it seemed like you were bothering the bartenders when ordering a drink. If you want a treat go over to the Dreams preferred lounge – it has a large bar with eager bartenders trying to outdo each other. We also had a great experience at Dreams eating at the Brazilian Steak place and the seafood restaurant. Back at Secrets, the only dinner restaurant we liked was the Hibachi and Mexican – The French was the worst service and food was inedible. Some positives were the workout room, well-kept beautiful green footprint, clean spacious rooms (although no need for two bathtubs) and you really could get a good cocktail at any bar however you need to ask for your brand (Kettle One). I hope this helps – We are moving on!

Not a 5 star resort - rating is poor based on 5 star property
ALBTOWER99, Poole, United Kingdom
Thu Oct 11 02:41:27 EDT 2018
Having been to many all inclusive resorts I would say this is more of a 4 star resort. Having read reviews before travelling I did see mixed reviews, but sometimes think people are too critical, however, I now understand and agree with the views. The people/staff make this resort but the food, entertainment and facilities are lacking compared to other places I have stayed. Food - not what you expect from a 5 star resort, but acceptable for a 4 star resort. Room service is always cold except tea and coffee! Drink - preferred club is good for branded spirits and variety. In main bars and restaurants despite asking for a brand this is not provided. The cocktails are not good, very synthetic and far too sweet. Facilities - we found it strange that there is no main lobby bar, I guess this is to ensure there are not lots of people in one area? Entertainment staff - the pool side entertainment is good to see, however, a bit repetitive if you are there for over a week. Lack of shows, however, the fire show was good. On a wet day, we found the entrainment and facilities really lacking. Overall, I would say if you are happy with a 3.5/4 star resort then go, however, there are much better 5 star resorts at the same cost out there - shop around before booking

Customer Service Non-Existent From Preferred Club
Dan F,
Wed Oct 10 16:22:09 EDT 2018
From the moment we walked into the preferred club, we were extremely disappointed. Room not ready with no sense of urgency. When asked about a room upgrade (we are UVC Plat members) the supervisor turned up her nose and said no, because of capacity. Later to find out the hotel was only 75% full. Food - very average at best, preferred club breakfast was awful service also. We ended up having room service for breakfast the rest of the time. Market Cafe poor quality. Oceana not even open. Himitsu was good. French ok. Didn't try Italian because of others' reviews.Property - nice, beach nice.Overall, I can not advise anyone to go to this property, when there are much better alternatives - Secrets Vine, Silversands, Akumal, Maroma just to name a few.

Room for improvement
Dawn L,
Wed Oct 10 14:39:50 EDT 2018
The property was very nice but way understaffed. The grounds were well kept and beautiful. Much of the staff at Secrets were doing the minimum; however, there were a few exceptions. Johanna at the pool, Sophia on the Entertainment Staff and Emmanuel in the Preferred Club were wonderful as they interacted with the clients, were very attentive and friendly. The food at both the restaurants and room service was adequate, but not great. However, the Hibachi restaurant staff put on a great show, but the food was just ok. The service at El Patio was dreadfully slow but the air conditioning was great. I attribute the slow service to under staffing as there was a private party going on at the pool at the same time. Our best experience with restaurants was at the adjacent Dreams resort. The Mediterranean restaurant was fabulous. The food, the service and the atmosphere, so much so that we went two nights of our seven night stay. Eduardo made both experiences very special. On Sunday, we Americans like to watch American Football. The only place available was the Desires dance club. First come, first served for the 5 available TV's. We arrived early to get a spot and found there was no staff to wait on us either at the bar or table. They put two tubs on the bar with beer and ice, told us to serve ourselves and then left. There were probably 30 people in there watching various games and no air conditioning during the day. Later during the game some staff came in and helped, but they started moving all of the games around on the TVs making the final parts of the game almost impossible to watch. At night, Desires dance club was an inferno and I don't mean because of the music...the AC just couldn't keep up. The night bartender at Desires was amazing...didn't get his name, but he accommodated our group with a special shot drink...many, many times.. My husband was in a wheel chair during our visit and the ramps to various restaurants and activities were not anything like what we in the US are used to...they seemed to be afterthoughts. The staff at the dolphin experience was very accommodating with his wheel chair as was the staff at the catamaran excursion. But there was no ramp or walk way from the dolphin experience to the catamaran. It's a good thing my husband was somewhat mobile and able to walk the distances between wheelchair accessible areas. We had a leak in our room and had to change rooms. There's more but we've reached our character limit.



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