Cancun

Secrets Capri Riviera Cancun


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2017.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoons: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets Capri Riviera Cancun, an adults-only, all-Preferred Club resort in Riviera Cancun, exudes Mediterranean charm and romance in a villa-style setting. Just 35 minutes from Cancun and five minutes to the shopping and fun of Playa del Carmen, this unique, concierge-style resort was designed to connect your mind, body, and soul. Intimate surroundings set the tone for achieving ultimate rejuvenation. Start the day with a yoga lesson or seaside spin class, indulge in soothing treatments at the Secrets Spa by Pevonia, or learn deep breathing meditation techniques, all at your leisure as part of your Unlimited-Luxury® stay.

Luxurious guestrooms and suites are designed to reflect the romance and charm of a Mediterranean villa, each featuring a four-poster canopy king-size bed (or two double beds), private terrace or balcony, full marble bathroom with Jacuzzi, complimentary mini-bar, and much more.
Savor international cuisine at any of five gourmet restaurants, complete with dishes to satisfy every taste. Delight in health-conscious, gourmet cuisine including gluten-free, sugar-free, vegetarian, and organic options. Feel like a night out? Enjoy drinks, dinner, and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6pm to 1am. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this resort is Rainforest Alliance Certified and holds a Travelife Gold Certificate. Participation includes the Sea Turtle Protection program, as well as Planet Hour, Earth Day and monthly beach cleanup campaigns. Guests have the option of reusing towels and sheets. Behind the scenes, Secrets Capri Riviera Cancun uses treated water to irrigate hotel gardens, energy-efficient lighting, avoids chemical waste with laundry efficiency programs, and participates in a toner and battery recycling program. Additionally, this resort protects local flora and fauna and offers awareness programs and ecological tours to a preservation.

Find more information about Secrets Resorts & Spas.
Learn more about Cancun.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary.The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Ideally located between Cancun and Playa del Carmen and just a short 35 minutes drive south of Cancun International Airport. Surrounded by a string of sparkling beaches, Mayan archaeological sites and tropical coves.
Address: PUERTO JUAREZ, KM. 299
PLAYA DEL CARMEN
QR

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Local Phone: 011-52-984-873-4
Toll Free Phone: 1-866-GO-SECRETS
Fax: 52-984-801-4881
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
1 huge 16,145 sq. ft. heated swimming pool with vanishing edge & sloping entry, outdoor jacuzzi, swim up pool bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Archery, euro-bungee, golf cage, tennis clinic, Spanish lessons, salsa lessons
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of a Mexican Hacienda with a splash of Mediterranean flavor. 1,000 feet of beach & 71 acres of lush tropical foliage. Hotel has the piano in the lobby area with live music every evening. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Sugary white sand beach stretching a 1,000 feet.
Total Rooms: 290
Year Opened: 2003 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults Only. No spring breakers. Musts be at least 18 years old to check in. Lobster is not included in the Unlimited Luxury plan (additional charge applies).
ROOM TYPES
FLASH SALE ROH 2
Other Amenities -
PREFERRED JRS OCEAN FRONT
679 sq. ft., Oceanfront, King, Sitting area, Terrace or balcony, Bathroom with whirlpool, Bathrobes/slippers, High speed internet, WiFi in lobby/room ($), Stocked mini-bar, Satellite TV, Safe, Coffee maker, Rollaways on request.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
FLASH SALE ROH 1
Other Amenities -
PREFERRED JRS OCEAN VIEW
603 sq. ft., Ocean-view, King, Sitting area, Terrace or balcony, Bathroom with whirlpool tub, Bathrobes/slippers, Hi speed internet dataport, WiFi in lobby, Satellite TV, Stocked mini-bar, Coffee maker, Safe, Rollaways on request
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED JRS TROPICAL VW
570 sq ft, Tropical view, King bed or 2 dbls, Furnished patio or balcony, Marble bathroom with jetted whirlpool tub, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed dataport ($15 charge per 24 hours), mp3 player docking station.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREF 1 BED HONEYMOON STE OCF
Other Amenities -
Kitchen
FLASH SALE ROH 3
Other Amenities -
OCEANVW DEALOFTHEDAY NONREFUND
Ocean View. 1 king bed.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED 1 BED HONEYMOON STE
1034 sq.ft, King bed, Kitchenette, Living and dining rooms, Oceanfront furnished terrace with outdoor jacuzzi, Marble bathroom w/whirlpool, bathrobes and slippers, Satellite TV, CD/DVD, High speed internet (free), mp3 player docking station
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DELUXE OCEAN VIEW
506 Sq Ft, King bed, Oceanview, Furnished patio or balcony, Marble bathroom with whirlpool, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed internet ($), mp3 player docking station.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DELUXE TROPICAL VIEW
474 sq ft, 4 Poster King or two dbls, Furnished patio or balcony, Marble bathroom with jetted whirlpool tub, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed internet ($15 charge per 24 hours), mp3 player docking station
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
Room Service
DINING
Secrets Capri Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Secrets Capri Riviera Cancun:
La Riviera - Serving Int'l. & Mexican Cuisines - Breakfast(7:00-11:00am), Lunch(12:noon-3:pm), Dinner(6:00pm-10:00pm). Casual
Coco Cafe - Bermudas, long shorts or capri pants. Sneakers, tennis shoes or sandals. No sleeveless shirts for men. No bathing suits. Ladies must wear a bathing suit wrap or cover-up.
Portofino Restaurant - Exploring the exotic flavors of the Mediterranean & italian cuisine Grappa provides a hostof mouthwatering mezze , exciting entrees & delicious desserts. Hours of service: 6:00 to 11:00pm. Dress Code: Formal
Cactus Club Taco & Ceviche Bar - Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos Cactus Club is open during the day with with a beach/pool dress code.
Oceana - With breathtaking views high above the resort's talcum-white beach, fresh gourmet seafood is presented in a quiet and romantic setting. Open for dinner from 6:30pm to 11:00pm. Dress Code: Casual. Additional charge for lobster.
Himitsu - A la Carte,Specializing in a fusion of Pan-Asian and Oriental delicacies. Open for dinner from 6:00pm to 11:00pm. Dress Code: Formal
Seaside Grill - Relaxed right on the beach, our beach bar and grill offers a la carte for breakfast and lunch, A la carte steak house for dinner, with a great ocean views, open 8:00am. to 10:00am, 11:00 am. to 5:00 pm. Dinner 6:30 to 11:00pm. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pool aerobics, bicycle tours, snorkeling, beach and pool volleyball, darts, tennis, beach soccer, and shuttle to Playa del Carmen.
Nightly Activities & Entertainment:
Evening shows, Desires Music Lounge, piano and cigar bar, movies & sporting events on big screen on beach, bonfire paries and live music.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7399 Recommend
7399 past Apple Vacationers would recommend Secrets Capri Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 10994reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
We love Secrets!
TYLER R.
Aug 15 2018
We had an amazing stay. The view was beautiful, the service was the best I've ever seen and the food was fantastic. I would come back to Secrets again and again.
Customer Rating: 

Henderson Review
JAMES H.
Jul 30 2018
Most disappointed in the hotel swimming pool. Several tiles missing from the bottom of the pool. Most days the pool water was dirty.
Customer Rating: 

Secrets Capri - Great place to stay
THOMAS W.
Jul 26 2018
The Apple staff met us at the Cancun airport and took us to our transportation to the hotel. The Secrets Capri hotel and staff were outstanding. We were pampered for the week and as we were told at the hotel - mi casa su casa!!
Customer Rating: 

Secrets Capri excels again!
TIMOTHY P.
Jul 09 2018
Secrets Capri is a high quality hotel. It's service, comfort, and cleanliness is unsurpassed. Definitely a great value for the money!
Customer Rating: 

Fabulous All-Adult Resort!
NOBLE E.
Jun 27 2018
My wife and I had a great time at the Secrets Capri Riviera Cancun Resort! The hotel was very clean, the staff was helpful and friendly, the food was plentiful and delicious, and most of the shows were really good! We have already recommended this resort to several of our friends and we plan to return for another visit soon!
Customer Rating: 

Amazing
MICHAEL W.
Jun 26 2018
The hotel was amazing!! Staff were excellent, entertainment was great, and the service was top notch!!
Customer Rating: 

Beyond Excellent service/Hotel needs some repairs
MARIE O.
Jun 20 2018
We had a lot of rain on our trip and our hotel room ceiling/wall leaked. When we told the front desk, the concierge was super helpful. They upgraded us to the Honeymoon Suite for the remainder of our stay. All of the staff was welcoming and helpful.
Customer Rating: 

Horrible Experience
RYAN W.
Jun 12 2018
Our honeymoon started with a call to Apple Vacations where we booked our trip. I spoke with an Apple rep who was very aware that this was our honeymoon; however, either didn't pass on to the hotel or hotel didn't do anything with that information. Upon check in, we were told that we had a room with 2 double beds...we said this was not acceptable and were told that we can upgrade to an ocean view for $70/night. When we said this wasn't an option, we were told that the next day, there was a king bed, jungle view available for no charge. Our 1st room was on the 1st floor and as soon as the door was opened, you could smell the mildew/musk and it was strong. We took a shower and there must have been a pipe that leaked on the other side of the bathroom as there was a huge puddle of water. The next day, we went to the pool as we needed to check out of our current room and into our new room. The pool is in need of desperate assistance. It has several missing tiles, loose tiles, etc. After checking with hotel staff on our new room 3 different times, our new room was available. The 2nd room was on the 4th floor and while it smelled a lot better, our "jungle" view was the rooftop and the top 1/3 of the palm trees. We signed up for the "free" shopping trip to Playa Del Carmen not knowing that they 1st take you to a jewelry store for 45 min and then to a tequila factory for 30 min before going shopping, not worth your time to do this! Very pushy salesman in both places and very expensive. We were able to attend 2 different shows while there, a country show which was very good and a show with 50's, 60's and 70's music, that was pure torture. During the 2nd show, the ceiling of the event center, literally started to fall in pretty big chunks. We went back to our room for the night only to discover we had a leak from the ceiling running down the wall so maintenance and room service was in our room at 10 pm fixing that. Now on to the food, it was not good. For breakfast, we did the buffet and that was average at best. The restaurant at pool side was good, just not a lot of choices but the ultimate worse was Oceanside. The mac and cheese, no words to describe how awful it was, the sautéed mushrooms came cold. We did order a burger via room service and that was good but everything else was below average. I was very disappointed in this resort and have no reason to return or go to any other Secrets resort for that matter. This resort needs major updates!
Customer Rating: 

Better choices for a Hotel
ERIC J.
May 26 2018
Had to ask for in-room coffee supplies on day of check-in, and a couple of times after. No ceiling fan; its either AC or bake. Room leaked, badly, from balcony above. Zero privacy on balcony. Italian restaurant, Portofino: NO WINE BY THE GLASS. You had to by a bottle, which is fine, but the mark up was outrageous. A $9.00 bottle at Costco, was on the menu for $65.00!!!
Customer Rating: 

We loved it!!
EDWARD L.
May 21 2018
Everything about the resort was perfect. I have already recommended it to all our friends. We hated to leave, but definitely plan to return.
Customer Rating: 

KYLE K.
May 16 2018
We did not utilize the Apple transfers
Customer Rating: 

TripAdvisor Traveller Reviews
Great Service Property Needs Some TLC
Craig E, Seattle, Washington
Tue Aug 14 18:01:27 EDT 2018
We just want to say the staff was great! Pedro in Portofino was so much fun we went back a few times just so we could see him! Juan at the Mantee bar was awesome to as well he made our drinks perfect every time! Orlando served us right on our patios next to the pool and was super fast and always remembered my drink order! Christian our concierge was super helpful when the A/C unit stopped working and when water started leaking through the ceiling down the mirror and soaking all of the stuff on the vanity. The Staff and service was great the property needs some TLC. The pool has tiles missing and my wife cut her foot. Overall I would go back and stay at Secrets Capri again.

Underwhelming
Pud52,
Tue Aug 14 17:36:03 EDT 2018
Just back from a 5 night stay and was not impressed with the averageness of the facility. It is really starting to show its age. The service, room, and food was fair but the ocean was un-swimmable (due to seaweed) and the pool was disgusting. Saw 3 people cut their feet (one requiring stiches) on pool bottom where numerous tiles were missing. The longer between periods of rain the more the pool water became like syrup in the afternoons. I am sure those who never left the swim up bar to use the facilities contributed as well - disgustingly filthy. The overserved drunk who couldn't find his room at 3:30 PM was a treat as well as he decided to pound and kick on every door of the 2nd floor, North side one night. I will give a big thumbs up to the entertainment. We have been going to this area and numerous resorts for 20 years and have seen the quality of shows markedly improve over the years. Lastly, it may be your vacation but it is their business to run and make money. You will be pressured to participate in their marketing to spend 2 hours of your vacation time visiting other Secrets resorts and drop low to mid 5 figures to sign on with the Secrets brand for life. One of their pitches is that you will forever be able to go direct to them to book all future travel and will never have to pay for,or use the services of a travel agent again. If you are not the type that can easily say no then I recommend you don't agree to attend for the lure of a free 90 minutes couples massage. Be forewarned, their pitch is 10X more pressure than any used car transaction you have ever experienced. This was our 2nd visit to this resort with the last being about 7 years ago. Quality has dropped off and there are much better choices in the area for around the same money.

Amazing
Maria W,
Tue Aug 14 17:10:33 EDT 2018
This was our first time out of the USA and at an all inclusive resort and they set the bar very high! We got engaged here so this place will always have a special place in our hearts. We had the best time. The dinners were all superb and we had a variety of options each night. Our favorite dinner was hibachi- Florentino was absolutely amazing and made our dinner a fantastic time!! (Thank you Florentino!!!!!) The service from each employee was beyond our expectations and they would do anything you would need to make you happy. The entertainment crew did their best at setting up events during the day and evening that were fun (JJ and Orlando were very fun and nice- thank you!!!) I will add the only downside was the pool tile- I really feel like this must be addressed. The tile is falling apart, pieces missing and my fiancee actually cut his toe and was bleeding. I heard others complaining of getting cut as well. Hate to throw a negative in but do think it's a safety issue. Thank you all again!!!

Good times at the resort!!
megardea, Philadelphia, Pennsylvania
Tue Aug 14 16:59:20 EDT 2018
My friends and I had a great time at a wonderful resort. The staff was incredibly nice and kind, they truly made it feel like home. The resort is a little on the smaller size but that’s what makes it so nice. The beach area is great and there’s no shortage of things to do. Always helpful. Highly recommend this place to stay for relaxing and having fun!!

Awesome trip
KristinBelisle, Winston Salem, North Carolina
Tue Aug 14 12:30:55 EDT 2018
It was an excellent place to stay!! The entertainment team made the trip even better! Food was great and service wonderful!! I felt safe and had no worries. The ocean had excessive amounts of seaweed, but the resort worked hard to take care of the situation. I highly recommend the resort.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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