Cancun

Secrets Capri Riviera Cancun


Email | Share |
Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2017.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoons: Receive the Secrets Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets Capri Riviera Cancun, an adults-only, all-Preferred Club resort in Riviera Cancun, exudes Mediterranean charm and romance in a villa-style setting. Just 35 minutes from Cancun and five minutes to the shopping and fun of Playa del Carmen, this unique, concierge-style resort was designed to connect your mind, body, and soul. Intimate surroundings set the tone for achieving ultimate rejuvenation. Start the day with a yoga lesson or seaside spin class, indulge in soothing treatments at the Secrets Spa by Pevonia, or learn deep breathing meditation techniques, all at your leisure as part of your Unlimited-Luxury® stay.

Luxurious guestrooms and suites are designed to reflect the romance and charm of a Mediterranean villa, each featuring a four-poster canopy king-size bed (or two double beds), private terrace or balcony, full marble bathroom with Jacuzzi, complimentary mini-bar, and much more.
Savor international cuisine at any of five gourmet restaurants, complete with dishes to satisfy every taste. Delight in health-conscious, gourmet cuisine including gluten-free, sugar-free, vegetarian, and organic options. Feel like a night out? Enjoy drinks, dinner, and live entertainment at select neighboring resorts with Sip, Savor, and See, available from 6pm to 1am. (transportation not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in the Sea Turtle Protection program, as well as Planet Hour, Earth Day and monthly beach cleanup campaigns. Guests have the option of reusing towels and sheets. Behind the scenes, Secrets Capri Riviera Cancun uses treated water to irrigate hotel gardens, energy-efficient lighting, avoids chemical waste with laundry efficiency programs, and participates in a toner and battery recycling program. Additionally, this resort protects local flora and fauna and offers awareness programs and ecological tours to a preservation.

Find more information about Secrets Resorts & Spas.
Learn more about Cancun.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary.The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
Ideally located between Cancun and Playa del Carmen and just a short 35 minutes drive south of Cancun International Airport. Surrounded by a string of sparkling beaches, Mayan archaeological sites and tropical coves.
Address: PUERTO JUAREZ, KM. 299
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-873-4
Toll Free Phone: 1-866-GO-SECRETS
Fax: 52-984-801-4881
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
1 huge 16,145 sq. ft. heated swimming pool with vanishing edge & sloping entry, outdoor jacuzzi, swim up pool bar
Golf: NEARBY
18 holes at Grand Coral Riviera Maya
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Archery, euro-bungee, golf cage, tennis clinic, Spanish lessons, salsa lessons
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Designed to reflect the charm of a Mexican Hacienda with a splash of Mediterranean flavor. 1,000 feet of beach & 71 acres of lush tropical foliage Beach: Sugary white sand beach stretching a 1,000 feet.
Total Rooms: 290
Year Opened: 2003 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults Only. No spring breakers. Musts be at least 18 years old to check in. Lobster is not included in the Unlimited Luxury plan (additional charge applies).
ROOM TYPES
OCEANVW DEALOFTHEDAY NONREFUND
Ocean View. 1 king bed.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED 1 BED HONEYMOON STE
1034 sq.ft, King bed, Kitchenette, Living and dining rooms, Oceanfront furnished terrace with outdoor jacuzzi, Marble bathroom w/whirlpool, bathrobes and slippers, Satellite TV, CD/DVD, High speed internet (free), mp3 player docking station
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DELUXE OCEAN VIEW
506 Sq Ft, King bed, Oceanview, Furnished patio or balcony, Marble bathroom with whirlpool, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed internet ($), mp3 player docking station.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED DELUXE TROPICAL VIEW
474 sq ft, 4 Poster King or two dbls, Furnished patio or balcony, Marble bathroom with jetted whirlpool tub, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed internet ($15 charge per 24 hours), mp3 player docking station
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED JRS OCEAN FRONT
679 sq. ft., Oceanfront, King, Sitting area, Terrace or balcony, Bathroom with whirlpool, Bathrobes/slippers, High speed internet, WiFi in lobby/room ($), Stocked mini-bar, Satellite TV, Safe, Coffee maker, Rollaways on request.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED JRS OCEAN VIEW
603 sq. ft., Ocean-view, King, Sitting area, Terrace or balcony, Bathroom with whirlpool tub, Bathrobes/slippers, Hi speed internet dataport, WiFi in lobby, Satellite TV, Stocked mini-bar, Coffee maker, Safe, Rollaways on request
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite
PREFERRED JRS TROPICAL VW
570 sq ft, Tropical view, King bed or 2 dbls, Furnished patio or balcony, Marble bathroom with jetted whirlpool tub, bathrobes and slippers, Satellite TV, CD/DVD player, Hi speed dataport ($15 charge per 24 hours), mp3 player docking station.
Other Amenities -
Air Conditioning
Bathtub
Shower
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Radio Alarm Clock
Telephone
Room Safe
Satellite

OTHER INFO
Room Service
DINING
Secrets Capri Riviera Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 6 Restaurants at Secrets Capri Riviera Cancun:
Seaside Grill - Relaxed right on the beach, our beach bar and grill offers a la carte for breakfast and lunch, A la carte steak house for dinner, with a great ocean views, open 8:00am. to 10:00am, 11:00 am. to 5:00 pm. Dinner 6:30 to 11:00pm. Dress Code: Casual
La Riviera - Serving Int'l. & Mexican Cuisines - Breakfast(7:00-11:00am), Lunch(12:noon-3:pm), Dinner(6:00pm-10:00pm). Casual
Portofino Restaurant - Exploring the exotic flavors of the Mediterranean & italian cuisine Grappa provides a hostof mouthwatering mezze , exciting entrees & delicious desserts. Hours of service: 6:00 to 11:00pm. Dress Code: Formal
Cactus Club Taco & Ceviche Bar - Located beachside, the Cactus Club Taco & Ceviche Bar offers up various types of Ceviche and famous shrimp and fish tacos Cactus Club is open during the day with with a beach/pool dress code.
Oceana - With breathtaking views high above the resort's talcum-white beach, fresh gourmet seafood is presented in a quiet and romantic setting. Open for dinner from 6:30pm to 11:00pm. Dress Code: Casual. Additional charge for lobster.
Himitsu - A la Carte,Specializing in a fusion of Pan-Asian and Oriental delicacies. Open for dinner from 6:00pm to 11:00pm. Dress Code: Formal
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Pool aerobics, bicycle tours, snorkeling, beach and pool volleyball, darts, tennis, beach soccer, and shuttle to Playa del Carmen.
Nightly Activities & Entertainment:
Evening shows, Desires Music Lounge, piano and cigar bar, movies & sporting events on big screen on beach, bonfire paries and live music.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
7399 Recommend
7399 past Apple Vacationers would recommend Secrets Capri Riviera Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9995reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Had a great time, very relaxing.
JERILYN P.
Dec 12 2017
Great room and the service was excellent everywhere we went.
Customer Rating: 

secrets capri is a tropical paradise
FRANCIS S.
Dec 07 2017
This is a great place for adult trip if you want a restful - lowkey va ca. The entertainment staff is friendly but not pushy. Entertainment was much improved since our last trip 5 years ago. Beach is a gorgeous couple mile stretch of white sand. Lobby bar was great with Cesar doing some magic tricks, and very nice muscial entertainment each night. DO NOT buy upgrade to dinner shows, just do buffet. Not worth the extra money and service was slow for those who did upgrade the two nights of outdoor entertainment. Easy cab ride to town and golf. Spa was really nice!! Bit overpriced but they have daily specials so use one of those. My room was first floor beachfront, well worth the extra money. I have never seen such a meticulously kept beach. Palapas go quick so get up early and throw a towel on a chair to reserve. We love this place and will certainly return!
Customer Rating: 

Loved Capri
JEANETTE G.
Nov 30 2017
This was our 2nd visit to Secrets Capri. We loved our Ocean View room (265), the food was amazing, and the staff were top notch!
Customer Rating: 

SHAUN K.
Nov 27 2017
Check-in was non informational and we had to figure out how and where to get to our room. After we declined the sales pitch to look at the secrets brand they left us to figure things out on our own. Food was really bland.
Customer Rating: 

Secrets is the best all inclusive adults only chain.
JOHN J.
Nov 11 2017
We had a wedding party of 28, 14 rooms. Everybody was very pleased with our vacation experience.
Customer Rating: 

Would highly recommend this resort!
KATHERINE L.
Nov 02 2017
We booked this trip for a quick 3nights birthday vacation and we had such a great vacation. The resort is smaller and I loved that everything was near by and we didn’t need a golf cart to get to dinner or the beach. It was easy to go from drinking at the pool bar to relaxing on the beach. The service was wonderful at the pool, beach and the restaurants. We chose this resort specifically because they called out that they have gluten free options. I’m used to being disappointed with the gluten free options available, maybe it was my low standards but I was really happy with the knowledge the staff had at the restaurants. I also feel the need to call out how amazing the beach was! Not a stone in sight, it’s smaller beach but well groomed and easy to walk into the ocean to cool off.
Customer Rating: 

A great resort
MARYVONNE M.
Oct 25 2017
The only complaint I have is I didn't want to leave the resort.
Customer Rating: 

Fiesta Mexico - Group Vacation! Excelente!
JONATHAN D.
Oct 06 2017
Absolutely no complaints. The service was top notch, the food was incredible and the resort as a whole was fun & friendly. My only disappointment was related to the beach, or lack there of. This is not a beach I would recommend swimming, which was a let down for me personally, but did not at all affect my week. The pool, staf & activities provided more than made up for lack of beach. We did determine that the pool was going to be upgraded, which would only improve the experience. Apple group alone, made me feel incredibly safe, which is important to me Our group of 8 people all agreed we would visit this resort again!
Customer Rating: 

Secrets Capri 9/17
TERRY B.
Sep 30 2017
The hotel was beautiful. Air conditioning in all common areas was very poor to almost non-existent. It was extremely HOT outside & only in our room could we actually cool off. The pool has walk in areas at each ends & steps in the middle. There were MANY broken tiles & I cut my foot on one of them. I talked to other guests, also sporting band-aids The walk-in's were extremely slippery/slimy and dangerous. We saw MANY people fall & fall hard. The pool seemed to lack much, if any, chemicals to prevent that slimy feel on the bottom. I got sick the second day from the food at the Sea Side restaurant. I had the salad bar & cerviche. This hotel, at this point in time, is NOT a 6 Golden Apple facility.
Customer Rating: 

NO. NO. NO.
LOIS A.
Sep 27 2017
Good Morning.  We have just returned from our vacation to Mexico. We were booked at Secrets Capri from 9/16/2017 - 9/23/2017 (7 nights).  We stayed 2 nights and left to stay elsewhere. We had to pay an additional fee plus taxi fee. It totaled $339.29 + 25.00 = $364.29.  We are requesting this money to be refunded to us.  Here's why..... 1. Because we bought a "deal of the day" we were made to sit and wait from 11:00 until 3:00 to get a room. Finally got to our room at 3:30.  Yes, we are aware check-in is 3:00 BUT. We were told at 11:00 our room was not available but if we wanted to upgrade for $480 a room was available now. We declined. We were old the (only) restaurant would be open in a half hour & to check back after lunch. Then, we had to sit & listen to the sales pitch. Why do we go through this at EVERY SECRETS?  After lunch (1:30) we checked and the room was still not available. We were our room would be available at 2:30. Rather than getting in our swimsuits for an hour and coming back wet, we decided to wait again. Please note we had been up since 3:00am for our flight and start of this vacation-which was to celebrate our 41st wedding Anniversary.  At 2:30 we checked and were told 10 more minutes. Not ready after 10 more minutes and told to check back after 10 more minutes. We kept checking 10 more minutes until 3:00 when we were allowed to check in. At this time we were upgraded for free to the $480 upgraded room (partial ocean view). There is a building right in the middle of the ocean view. Knock that building down. This is the million dollar view and its obstructed. 2.  Got to our room. Room was just ok, not what we've come to expect from a Secrets Resort. Hey, why is there no secrets box?  Isn't this a trademark of Secrets Resorts?   3.  Went swimming- beach is below expectation. Very small. Small amount of palapas covered chairs and no beach service.  4. Went to the pool. There is only ONE pool. It's in the middle of the resort. It's shaped in a figure "8" one half is lively for the 20-30s crowd and the other half is quieter. The pool needs major upgrades. Tiles missing or broken. In fact the whole resort needs major upgrading!!!!! 5.  THIS IS THE BIG COMPLAINT......after swimming and checking out the resort we went to our room to shower and go to dinner.  My husband went to shower first. Thank God he did.  He soaped up his face and neck and shampooed his hair and just as he went to rinse off..THE WATER WENT OFF IN THE WHOLE RESORT!  We weren't aware the whole resorts water was off and I called the front desk and told the we had no water. They said they'd send someone right away. After 10 minutes (here we go again) no one came. My husband is standing In the shower with shampoo in his hair and soap all over his face and head!  I called again...10 minutes is what I was told when I asked how much longer.  No one ever came. No one ever called. My husband wiped the shampoo and soap off with a towel and we de died to go to dinner. On our way to dinner we found out the WHOLE RESORT HAD NO WATER!   6.  We decided to try the Oceana restaurant. It was just ok. Wouldn't eat there again. 7. The next day, the water was back on. My husband went to wash the dried shampoo and soap off in. The shower.  THIS TIME THER WAS WATER, BUT NO HOT WATER.   THEN THE FAUCET HANDLE FELL OFF!  We called the front desk and no apologies or explanations but they transferred us to an upgrade for free. Yippee! An ocean view room.   8. The ocean view room had problems too. The toilet stall had water on the floor. Not sure if this was for the shower that leaked into the toilet stall or if the toilet just leaked. We called the front desk and they came and wiped it up. It continued to leak. Leak is a poor description- there was water covering the entire toilet stall. 9. The coffeepots in both rooms we not plugged in and God only knows where the plug is behind the large TV console. yikes!  10. Day 3:   NONE OF THE TOILETS INTHE WHOLE RESORT FLUSHED. LAST STRAW!!!! 10. The main restaurant had advertisement for "surf and turf" all day Sunday. At dinner the sign changed to "international buffet."  One lady walked out as she said "the sign said surf & turf. We'll go elsewhere." 11.  The employees were polite but clearly not what we've previously expected from Secrets employees. They would help you but not happy to help you. Going through the motions.  12. They did release our money (which they should have after all our trouble) so we could go elsewhere but we had to pay more for another resort as it was last minute or so we were told. BIGGEST ISSUES:  Day 1:  NO WATER IN WHOLE RESORT Day 2:  NO HOT WATER Day 3:  NO FLUSHING TOILETS INWHOLE RESORT Our 7 night 41st wedding anniversary was reduced to 5 nights. AND the first 3 days I spent on the phone almost the entire time trying to get help from Apple Vacations. Please refund our money. We have stayed at other Secrets resorts and have come to love them. We always felt you couldn't go wrong with a Secrets Resort as they we pure luxury and you knew what you were going to get. VERY IMPORTANT when booking a vacation,site unseen. Thank you, Lois & Clayton Adams 1s721 Blakewood Ct Winfield, IL 60190-1726 Good Morning.  We have just returned from our vacation to Mexico. We were booked at Secrets Capri from 9/16/2017 - 9/23/2017 (7 nights).  We stayed 2 nights and left to stay elsewhere. We had to pay an additional fee plus taxi fee. It totaled $339.29 + 25.00 = $364.29.  We are requesting this money to be refunded to us.  Here's why..... 1. Because we bought a "deal of the day" we were made to sit and wait from 11:00 until 3:00 to get a room. Finally got to our room at 3:30.  Yes, we are aware check-in is 3:00 BUT. We were told at 11:00 our room was not available but if we wanted to upgrade for $480 a room was available now. We declined. We were old the (only) restaurant would be open in a half hour & to check back after lunch. Then, we had to sit & listen to the sales pitch. Why do we go through this at EVERY SECRETS?  After lunch (1:30) we checked and the room was still not available. We were our room would be available at 2:30. Rather than getting in our swimsuits for an hour and coming back wet, we decided to wait again. Please note we had been up since 3:00am for our flight and start of this vacation-which was to celebrate our 41st wedding Anniversary.  At 2:30 we checked and were told 10 more minutes. Not ready after 10 more minutes and told to check back after 10 more minutes. We kept checking 10 more minutes until 3:00 when we were allowed to check in. At this time we were upgraded for free to the $480 upgraded room (partial ocean view). There is a building right in the middle of the ocean view. Knock that building down. This is the million dollar view and its obstructed. 2.  Got to our room. Room was just ok, not what we've come to expect from a Secrets Resort. Hey, why is there no secrets box?  Isn't this a trademark of Secrets Resorts?   3.  Went swimming- beach is below expectation. Very small. Small amount of palapas covered chairs and no beach service.  4. Went to the pool. There is only ONE pool. It's in the middle of the resort. It's shaped in a figure "8" one half is lively for the 20-30s crowd and the other half is quieter. The pool needs major upgrades. Tiles missing or broken. In fact the whole resort needs major upgrading!!!!! 5.  THIS IS THE BIG COMPLAINT......after swimming and checking out the resort we went to our room to shower and go to dinner.  My husband went to shower first. Thank God he did.  He soaped up his face and neck and shampooed his hair and just as he went to rinse off..THE WATER WENT OFF IN THE WHOLE RESORT!  We weren't aware the whole resorts water was off and I called the front desk and told the we had no water. They said they'd send someone right away. After 10 minutes (here we go again) no one came. My husband is standing In the shower with shampoo in his hair and soap all over his face and head!  I called again...10 minutes is what I was told when I asked how much longer.  No one ever came. No one ever called. My husband wiped the shampoo and soap off with a towel and we de died to go to dinner. On our way to dinner we found out the WHOLE RESORT HAD NO WATER!   6.  We decided to try the Oceana restaurant. It was just ok. Wouldn't eat there again. 7. The next day, the water was back on. My husband went to wash the dried shampoo and soap off in. The shower.  THIS TIME THER WAS WATER, BUT NO HOT WATER.   THEN THE FAUCET HANDLE FELL OFF!  We called the front desk and no apologies or explanations but they transferred us to an upgrade for free. Yippee! An ocean view room.   8. The ocean view room had problems too. The toilet stall had water on the floor. Not sure if this was for the shower that leaked into the toilet stall or if the toilet just leaked. We called the front desk and they came and wiped it up. It continued to leak. Leak is a poor description- there was water covering the entire toilet stall. 9. The coffeepots in both rooms we not plugged in and God only knows where the plug is behind the large TV console. yikes!  10. Day 3:   NONE OF THE TOILETS INTHE WHOLE RESORT FLUSHED. LAST STRAW!!!! 10. The main restaurant had advertisement for "surf and turf" all day Sunday. At dinner the sign changed to "international buffet."  One lady walked out as she said "the sign said surf & turf. We'll go elsewhere." 11.  The employees were polite but clearly not what we've previously expected from Secrets employees. They would help you but not happy to help you. Going through the motions.  12. They did release our money (which they should have after all our trouble) so we could go elsewhere but we had to pay more for another resort as it was last minute or so we were told. BIGGEST ISSUES:  Day 1:  NO WATER IN WHOLE RESORT Day 2:  NO HOT WATER Day 3:  NO FLUSHING TOILETS INWHOLE RESORT Our 7 night 41st wedding anniversary was reduced to 5 nights. AND the first 3 days I spent on the phone almost the entire time trying to get help from Apple Vacations. Please refund our money. We have stayed at other Secrets resorts and have come to love them. We always felt you couldn't go wrong with a Secrets Resort as they we pure luxury and you knew what you were going to get. VERY IMPORTANT when booking a vacation,site unseen. Thank you, Lois & Clayton Adams 1s721 Blakewood Ct Winfield, IL 60190-1726
Customer Rating: 

Secrets Capri
BERNICE P.
Sep 15 2017
This was our second time at Secrets Capri. It is one of the older Secrets locations - my husband proposed to me in the gazebo in 2008 so it is a special place to us. Everything was wonderful with this stay with the exception of the pool. We still enjoyed it immensely but it is showing its age and really needs some repair on the floor tile. We were trying to play pool volleyball with some other visitors and several people commented how rough the pool floor was and to be careful. One young lady had to quit because she did cut her foot on a broken tile. This is unfortunate because Secrets Capri has one of the best beaches you will find in this area of multiple resorts. The food was great, service superb! We enjoyed our stay tremendously! If the pool were taken care of - it would be the perfect place!
Customer Rating: 

TripAdvisor Traveller Reviews
Secrets Capri Cancun Dec. 2017
Donna R,
Mon Dec 11 16:49:53 EST 2017
This resort is the best! Hospitality above and beyond anything you would expect. The Concierge service took care of everything we needed. Clean, beautiful ocean front rooms. White Sandy beach. Excellent entertainment all week long. The restaurants were remarkable! (Our favorite Portofino)Our favorite person was Manuel the wine sommelier. He spent time with us and learned our likes or dislikes and never failed to produce a beautiful wine for the evening or to see that we had plans for the next evening.The level of professional servers at this Resort was astounding, we highly recommend this Resort and the wonderful people that will bring a new level of hospitality to your visit.

Anniversary
Mellowes, Burlington, Canada
Mon Dec 11 16:21:09 EST 2017
This was our third time to secrets Capri. Of all the places we’ve ever stayed, which have been many, Secrets Capri is second to none! The friendly staff the beautiful views, the attention to details and of course the fabulous food! Although it is in need of a redo it holds so much character that we love. Perhaps It’s the staff that always remembers your name or favourite drink. Juan at the swim up bar has been there for over 10 years he is the most entertaining and endearing man, such a pleasure to see him again! Also, I highly recommend the romantic dinner on the beach, Hugo and Alberto were the best...over the top! The special dinner the chef prepared was absolutely incredible!Patricia coordinated everything for us she is a lovely young lady and extremely helpful. A shout out to Pedro in the Oceanic restaurant too. I would recommend Secrets Capri to young and old alike, it is an adults only but caters to all ages. I hope this review helps someone to have as good a vacation as we have! Thank you to all at Secrets Capri… We’ll be back XO

Paradise
234kayj,
Mon Dec 11 13:23:09 EST 2017
A nice quiet resort by Mexican standards. The staff are superb and couldn’t do enough for us. In particular JESUS of the Seaside fish grill was outstanding with his genuine warmth and excellent service . Pool needs updating as there were several broken tiles in the water and someone could have a nasty injury.

Secrets capri
Robert P, Folsom, Louisiana
Mon Dec 11 13:09:58 EST 2017
Everything about the hotel was great. Food, pool, beach, service. All great! The concierge was very helpful in giving us tips about going into town and also about what tours were up our ally. Will surely visit again.

We were there for a week from November 27th to December 4th, 2017
Mireille L P, Calgary
Mon Dec 11 12:48:35 EST 2017
We are in our 60's and like to travel in an adult setting to relax even if we still participate in some activities. We were very welcomed there and the staff was awesome for the period of our stay. We really enjoyed Kame and Jesus from the entertainment department, they were taking the time to get to know you a bit and make our stay enjoyable. They are young and very energetic. Thank you to both of them for caring. As far as the room goes: it was very clean, no complaint there, the service at the room for anything we needed was very expedient, fast and always courteous. As far as the restaurant goes: There a few restaurant that we didn't enjoy as much and it is not the fault of the staff but our personal taste, so we stuck with the ones that we preferred like the Japanese and the Italian. For dinner they were the best ones , also the romantic dinner that we took at the beach in one of the cabanas. The staff for that special dinner were very attentive and made sure that everything was going well for us. To tell you the truth, it is the first place that the service was so personable in all the trips that we took so far. Everywhere we went on the resort, it was always received with a smile form every member of the staff. The managers always made sure that we were doing OK and if there was something more they could do to make our stay more enjoyable. This is the first time that we went to a Secret's hotel and the Capri is very nice and welcoming. I would recommend this hotel to everyone hands down. Our experience was tremendously uplifting.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe