Cozumel

Secrets Aura Cozumel


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2017.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada.
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary when you book a a Preferred Club Superior Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

The only hotel of its kind on picturesque Cozumel, Secrets Aura Cozumel combines all of the amenities of Unlimited-Luxury with an unparalleled island vacation experience for adults only. Secrets Aura Cozumel offers 266 luxurious guestrooms and suites, each featuring a king bed or two double beds, private terrace or balcony, full marble bathroom, complimentary mini-bar, and much more.

The magnificent Secrets Spa by Pevonia treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.

Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach. Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).

If you desire an even higher level of luxury, the Preferred Club is for you. Enjoy an upgraded suite, special concierge service, and Preferred status and amenities including complimentary daily newspaper and internet access in room or suite, upgraded mini-bar service, upgraded bath amenities, and access to the private Preferred Club lounge, offering daily continental breakfast service, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors, and complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in a recycling program and uses recyclable containers to package all resort amenities. All staff is trained on energy-saving procedures and conservation, as well as separating organic and inorganic waste. The resort also consistently tracks water consumption, energy use, and solid waste generation. In the spa area, a variety of local, natural, and organic products are featured. Additionally, the resort uses indoor paints that are Green Seal Certified or contain zero or low VOC (volatile organic compounds) and recyclable, energy efficient T8 lights.

Find more information about Secrets Resorts & Spas.
Learn more about Cozumel

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
The hotel is situated 20 minutes from the island's International Airport.
Address: CARRETERA COSTERA SUR KM 13.5
COZUMEL
QR

MX
Local Phone: 800-413-4713
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Offering three sparkling pools and one Jacuzzi.
Golf: NEARBY
Cozumel Country Club
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus. The 6,847-yd course will snake around trees, mangroves and wetlands, creating a challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Not available
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Health Club / Spa
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Situated in one of the best areas of the island of Cozumel. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Enjoy the superb beach that stretches for 2000 feet. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 266
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults Only - 18 years or older
ROOM TYPES
SWIM UP JUNIOR SUITE OCEAN
Unique 550 SQ FT suite, ground floor, 1 king bed, ocean vw, w/integrated sitting area. Swim up to private terrace. Terrace has table an chairs. WiFi in public areas, 32'' flat screen TV.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFCLB ROOFTOP OCF PLUNGEPOOL
790 sq. ft. loft suite with location on the top floor. One king bed, large sitting area, luxurious bath area with separate shower, a private, furnished terrace with oceanfront views, and a 9 x 9 ft. lap pool. Preferred Club amenities included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB JUNIORSTE SWIMUP
750 SQ FT suite, ground floor, 1 king bed, ocean vw, w/integrated sitting area. Swim up to private terrace or use unique and fun slides. Terrace w/table, chairs. WiFi in public areas, 32'' flat screen TV. Pref Club amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL VIEW
Stunning 550 SQ FT room. Recently renovated. All with 1 king bed an integrated sitting area. Located on 2nd and 3rd floor w/private balcony. WiFi in public areas, 32'' flat screen TV, mini bar, hair dryer, electric safe
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFCLB SUPERIOR JRSUITE OCEAN
667 sq. ft suite, one king bed, spacious sitting area, generously sized bathroom. Located on the top floor with a beautiful ocean view. Preferred Club amenities included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEANVIEW JUNIOR SUITE
753 SQ FT suites are thoughtfully laid out. Ocean view. Choose from 2 queen-size beds or 1 king bed with integrated sitting area. Located on 2nd floor with private balcony. IPod station with alarm clock, WiFi in public areas.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREF CLB OCEANFRONT JRSUITE
750 sq. ft. Stunning oceanfront views. One king bed and Preferred Club amenities. Private terrace. Max. occupancy: 2
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE SWIM UP POOL VIEW
Unique 550 SQ FT suite, ground floor, 1 king bed, pool vw, w/integrated sitting area. Swim up to private terrace or slide down unique and fun slides to splash pool. Terrace has table an chairs. WiFi in public areas, 32'' flat screen TV.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB OCEAN JUNIORSTE
750 SQ FT suites are thoughtfully laid out. Ocean VW, 2 queen beds or 1 king bed w/integrated sitting area. Located on 2nd floor w/private balcony. IPod station with alarm clock, WiFi in public areas. Pref Club amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB TROPICAL SUITE
View of tropical fauna and pool view from newly renovated suite. One king or two queen size beds and Preferred Club amenities. 750 sq. ft.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Secrets Aura Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Secrets Aura Cozumel:
Barefoot Grill - Enjoy a variety of light lunch specialties and ocean-views each day. Open for lunch from 11am to 5pm. Dress Code: Casual
Windows - Delicious National and international cuisine served up a la carte. Open for breakfast, lunch and dinner.
Coco Cafe - Enjoy premium coffee and snacks in a casual and relaxed atmosphere.
Bordeaux - Savor the taste of French cuisine each evening serving delectable fare in a romantic elegant setting. Open for dinner with a casual elegant dress code.
Oceana - Scrumptious seafood favorites served a la carte in outdoor setting. Perfect for a romantic evening with your loved one. Dress is casual elegance.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach and Pool Volleyball
Nightly Activities & Entertainment:
Live music 3 days a week. Aura offers four bars: Oceana Bar, Rendezvous, Manatee Swim-up Bar, and Sky Bar
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
608 Recommend
608 past Apple Vacationers would recommend Secrets Aura Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4233reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Not what it once was
BRUCE B.
Jul 18 2018
Stayed here 3 years ago and absolutely loved it! Not so much FB this time. Food wasn’t good unless eating at Bordoux. The service as far as drinks at the pool or beach was terrible. Wait staff was poor at restaurants. They built a big black shed and placed it right in the view of the ocean in our 1st rooms. They moved us thank God. This oncec was our favorite place but not anymore. If things don’t change here it’s not gonna make it. The couples around us were talking and saying the same things. Makes me sad
Customer Rating: 

Disappointed
MICHAEL B.
Jul 11 2018
We have used Apple since 1994 some times twice a year. We have always been happy with the way that Apple rates the hotels. In this case I believe it was way over rated. We have stayed the last 3 times at Ocean Coral and Turquesa H10. Which is rated a 5 Golden apple and in my opinion is a far better resort than the one in Cozumel. In all our trips over the years the best thing we liked about all the resorts we stayed at was the buffet. If you are a picky eater you can always find something to eat. Here they only had the buffet open for breakfast and lunch. Some buffets on the beach at dinner but very limited. This time we took another couple with us and his wife was very picky also and made for bad dinner time meals. We had told them we had been coming to Mexico for almost 25 years and they always have a buffet at the resorts so you can always find something to eat. The staff was good. The rooms were nice, just very disappointed in the selection of food for a 6 Golden apple. Would not recommend this place to anyone with out telling them of our disappointments.
Customer Rating: 

Not what we expected
SHAWNA K.
Jun 11 2018
My husband and I have been to several Amstar resorts and have always been satisfied. Our stay at Secrets Aura was not what we expected. The staff was very friendly; however, the overall quality of our stay was not worth the money we spent. They seemed very understaffed. When we got there, our mini bar was not stocked and we did not have a room service menu. It took several calls to get both. The pools were quite dirty. The room service took an hour and a half to deliver, although they told us it would only take 35 minutes. The service at the restaurants was slow. At the buffet for breakfast, there was an insane amount of birds that were picking food off people’s plates and the buffet…which was very disgusting. The swim up bar is always one of my favorite parts, however, the person working the pool bar spent his time at the top section servicing people who walked up, so we could not get drinks in the pool. We were very disappointed.
Customer Rating: 

Amazing!
LYNDSEY F.
May 15 2018
The hotel staff was very kind and prompt about their service. We did have one bad day of service when it came to the 24/7 room service, but trust me, they defiantly were able to make up for it! They surprised us by delivering chocolate dipped strawberry's and rose pedals and candles to our room. We paid for a private beach dinner and they surprised us by upgrading us for free to a private dock dinner. Hotel is very clean and comfortable. The restaurants where good. Don't have high expectations for America made food though, after all they cook and prep differently then we do. There is a safe in the room that you can lock up your stuff and I did not have any fears of the cleaners taking stuff. They were very respectful of our privacy. Beach is very comfortable and nice, especially when the hotels includes snorkeling, canoeing, etc. I felt very comfortable and safe on the resort and when it came to claiming a chair on the beach, you can leave your stuff there for hours and no one will bother it. The staff is very welcoming and friendly. They are all about you! The only flaws I have were the birds. They chirped at night excessively. And the bar tenders are little slow. However, give them a nice tip, and they will keep serving you first. The vacation apple representative was friendlily and very helpful. Setting up excursions with him was easy and he gave you step by step instructions on where to meet and who to meet. Checking in and out was simple and easy. The biggest thing I liked about the apple vacation rep., is we asked him to find another couple or group to go on a excursion with us (to avoid having to pay for a taxi) and he did! In fact, he was waiting for us at the dock when we were coming off another excursion just so he can let us know that he was able to find another group of people and to book us. I thought it was very nice that he came to us and we didn't have to come to him. He also gets to know you and vise versa, therefore he knows what excursions you will like best. Overall, I would do this trip again in heart beat!
Customer Rating: 

Secrets All Inclusive Hotel
JASON K.
Apr 12 2018
Excellent Hotel with also Sun Scapes next door that you can use.
Customer Rating: 

Not exactly a 5 star resort.
ALFRED M.
Apr 02 2018
Overall we had a pleasant stay at the resort. However, I would not characterize the resort as a 5-star accommodation. The rooms are a bit dated and need updating. On the second day of our stay, the air conditioner failed to continue working. After reporting the issue by phone and in person at the front desk at 4:30 p.m. and 6:30 p.m. respectively, maintenance did not come to the room until 10 p.m. and after an hour of trying to fix the unit, we were moved to another room. Toilet in the second room was leaking and all night we heard drip, drip drip! The food quality can only be characterized as adequate. The pool areas and beaches are very beautiful and they were the most impressive areas of the resort. Most of the staff was welcoming and accommodating. was welcoming and accommodating.
Customer Rating: 

We have stayed at other secret resorts and this one by far was not near as nice. Old needs updating badly
CHERYL L.
Apr 01 2018
The resort room was old, needs to be updated and redone. Shower did not work very well, had to have maintenance come out to fix the first night. Questionable whether or not we were getting clean sheets every day. I know for a fact they just turned the comforter over because we spilled on it and found the spill on the other side the next day. We have stayed at other secret resorts annd this one by far was not near as nice
Customer Rating: 

Secrets should be better, a six apple should be great
LESTER S.
Mar 29 2018
To be rated a six golden Apple resort there are so many things that need to be stepped from facilities to food to service. The beach and water are big assets. We enjoyed our time and focused on the pluses.
Customer Rating: 

Comfortable resort
RANDY P.
Mar 09 2018
Very low key, peaceful resort.
Customer Rating: 

Disappointed
ANN Y.
Mar 08 2018
Not up to newer Secrets standards. Food and service inconsistent. This is an older resort so there are issues. One building had no hot water for several days. No AC or ventilation in bathroom. Lighting poor in bathroom. Had to ask for turndown service and only received it a couple of times. Preferred Club has poor selection of liquors - no scotch at all. The resort tries to intimidate you into attending their "vacation" presentation - similar to time share idea. Really annoying!
Customer Rating: 

Market Buffet
ROBERT U.
Feb 23 2018
The Market Buffet was very poor, food quality was not good
Customer Rating: 

TripAdvisor Traveller Reviews
Never want to leave!
Alison L,
Mon Jul 16 13:23:38 EDT 2018
We had an amazing time, thanks to the amazing service we received! Isabel was working at the pool the whole week we were there, and she was outstanding! Attentive, so kind, always smiling, we will miss her!

Amazing Vacation in Paradise!!
pedro6922, Hurst, Texas
Sat Jul 14 10:21:42 EDT 2018
We have stayed at several Secrets resorts and would rank this as one of our favorites. All aspects of the resort were amazing. Luis, the Bartender in the Preferred Club bar is your go to guy. He made us feel right at home and kept us coming back every evening for pre dinner drinks. Brenda (the UVC rep) was exceptionally accommodating and fulfilled every request I had to make our stay extra special. Would most definitely return to this resort and recommend to others.

Amazing Destination Wedding Trip!
Marsha R,
Sat Jul 14 07:11:26 EDT 2018
We had an unforgettable trip at Secrets! Great room, delicious food & drinks, but the best part was the wonderful staff! Mily & Jesus in the Preferred pool absolutely made our trip! They are truly gifted customer service professionals who helped our group of 47 have a wonderful week. We were so sad to say goodbye!! We also loved the restaurant staff, Adrian and Erik! 💛 And the activities crew, Winnie the Pooh and Javier. :) Oh and Booba (Daniel!) and Jairo... such kind and fun people!! If you’re considering going to Secrets, you should go! - And say hi to our favorite staff members. Muchas gracias, amigos!!

Honeymoon
John W,
Wed Jul 11 20:01:16 EDT 2018
Overall, everything was great. The service was great, staff was great. However, we had a small issue with a leaky ceiling that they said "they fixed", turns out it was not fixed so we ended up moving rooms super late at night. They had no issue moving us and the concierge was quick to help with luggage and to take us up to our new room. Food was okay. The entertainment team was great! Daniel, Javier and Winnie the Poo were there running all of the events that went on each day and made it a blast. Games, foam parties, dancing, volleyball and more! - John and Ashley

Summer vacation
Jessica R,
Wed Jul 11 07:19:37 EDT 2018
Excellent resort! Friendly staff, beautiful place, crystal clear water, Perfect for snorkeling. Great breakfast and lunch buffet. Plenty of space to relax but also a party atmosphere if you want. I woukd Go back again and again.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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