Cozumel

Secrets Aura Cozumel


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2017.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada.
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary when you book a a Preferred Club Superior Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

The only hotel of its kind on picturesque Cozumel, Secrets Aura Cozumel combines all of the amenities of Unlimited-Luxury with an unparalleled island vacation experience for adults only. Secrets Aura Cozumel offers 266 luxurious guestrooms and suites, each featuring a king bed or two double beds, private terrace or balcony, full marble bathroom, complimentary mini-bar, and much more.

The magnificent Secrets Spa by Pevonia treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.

Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach. Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).

If you desire an even higher level of luxury, the Preferred Club is for you. Enjoy an upgraded suite, special concierge service, and Preferred status and amenities including complimentary daily newspaper and internet access in room or suite, upgraded mini-bar service, upgraded bath amenities, and access to the private Preferred Club lounge, offering daily continental breakfast service, afternoon hot and cold hors d'oeuvres, exquisite desserts, fine liquors, and complimentary computer access.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in a recycling program and uses recyclable containers to package all resort amenities. All staff is trained on energy-saving procedures and conservation, as well as separating organic and inorganic waste. The resort also consistently tracks water consumption, energy use, and solid waste generation. In the spa area, a variety of local, natural, and organic products are featured. Additionally, the resort uses indoor paints that are Green Seal Certified or contain zero or low VOC (volatile organic compounds) and recyclable, energy efficient T8 lights.

Find more information about Secrets Resorts & Spas.
Learn more about Cozumel

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
The hotel is situated 20 minutes from the island's International Airport.
Address: CARRETERA COSTERA SUR KM 13.5
COZUMEL
QR

MX
Local Phone: 800-413-4713
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Offering three sparkling pools and one Jacuzzi.
Golf: NEARBY
Cozumel Country Club
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus. The 6,847-yd course will snake around trees, mangroves and wetlands, creating a challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Not available
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Health Club / Spa
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Situated in one of the best areas of the island of Cozumel. Beach: Enjoy the superb beach that stretches for 2000 feet. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 266
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults Only - 18 years or older
ROOM TYPES
SWIM UP JUNIOR SUITE OCEAN
Unique 550 SQ FT suite, ground floor, 1 king bed, ocean vw, w/integrated sitting area. Swim up to private terrace. Terrace has table an chairs. WiFi in public areas, 32'' flat screen TV.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFCLB ROOFTOP OCF PLUNGEPOOL
790 sq. ft. loft suite with location on the top floor. One king bed, large sitting area, luxurious bath area with separate shower, a private, furnished terrace with oceanfront views, and a 9 x 9 ft. lap pool. Preferred Club amenities included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB JUNIORSTE SWIMUP
750 SQ FT suite, ground floor, 1 king bed, ocean vw, w/integrated sitting area. Swim up to private terrace or use unique and fun slides. Terrace w/table, chairs. WiFi in public areas, 32'' flat screen TV. Pref Club amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL VIEW
Stunning 550 SQ FT room. Recently renovated. All with 1 king bed an integrated sitting area. Located on 2nd and 3rd floor w/private balcony. WiFi in public areas, 32'' flat screen TV, mini bar, hair dryer, electric safe
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFCLB SUPERIOR JRSUITE OCEAN
667 sq. ft suite, one king bed, spacious sitting area, generously sized bathroom. Located on the top floor with a beautiful ocean view. Preferred Club amenities included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEANVIEW JUNIOR SUITE
753 SQ FT suites are thoughtfully laid out. Ocean view. Choose from 2 queen-size beds or 1 king bed with integrated sitting area. Located on 2nd floor with private balcony. IPod station with alarm clock, WiFi in public areas.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREF CLB OCEANFRONT JRSUITE
750 sq. ft. Stunning oceanfront views. One king bed and Preferred Club amenities. Private terrace. Max. occupancy: 2
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE SWIM UP POOL VIEW
Unique 550 SQ FT suite, ground floor, 1 king bed, pool vw, w/integrated sitting area. Swim up to private terrace or slide down unique and fun slides to splash pool. Terrace has table an chairs. WiFi in public areas, 32'' flat screen TV.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB OCEAN JUNIORSTE
750 SQ FT suites are thoughtfully laid out. Ocean VW, 2 queen beds or 1 king bed w/integrated sitting area. Located on 2nd floor w/private balcony. IPod station with alarm clock, WiFi in public areas. Pref Club amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB TROPICAL SUITE
View of tropical fauna and pool view from newly renovated suite. One king or two queen size beds and Preferred Club amenities. 750 sq. ft.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Secrets Aura Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Secrets Aura Cozumel:
Windows - Delicious National and international cuisine served up a la carte. Open for breakfast, lunch and dinner.
Coco Cafe - Enjoy premium coffee and snacks in a casual and relaxed atmosphere.
Bordeaux - Savor the taste of French cuisine each evening serving delectable fare in a romantic elegant setting. Open for dinner with a casual elegant dress code.
Oceana - Scrumptious seafood favorites served a la carte in outdoor setting. Perfect for a romantic evening with your loved one. Dress is casual elegance.
Barefoot Grill - Enjoy a variety of light lunch specialties and ocean-views each day. Open for lunch from 11am to 5pm. Dress Code: Casual
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach and Pool Volleyball
Nightly Activities & Entertainment:
Live music 3 days a week. Aura offers four bars: Oceana Bar, Rendezvous, Manatee Swim-up Bar, and Sky Bar
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
608 Recommend
608 past Apple Vacationers would recommend Secrets Aura Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4113reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Amazing!
LYNDSEY F.
May 15 2018
The hotel staff was very kind and prompt about their service. We did have one bad day of service when it came to the 24/7 room service, but trust me, they defiantly were able to make up for it! They surprised us by delivering chocolate dipped strawberry's and rose pedals and candles to our room. We paid for a private beach dinner and they surprised us by upgrading us for free to a private dock dinner. Hotel is very clean and comfortable. The restaurants where good. Don't have high expectations for America made food though, after all they cook and prep differently then we do. There is a safe in the room that you can lock up your stuff and I did not have any fears of the cleaners taking stuff. They were very respectful of our privacy. Beach is very comfortable and nice, especially when the hotels includes snorkeling, canoeing, etc. I felt very comfortable and safe on the resort and when it came to claiming a chair on the beach, you can leave your stuff there for hours and no one will bother it. The staff is very welcoming and friendly. They are all about you! The only flaws I have were the birds. They chirped at night excessively. And the bar tenders are little slow. However, give them a nice tip, and they will keep serving you first. The vacation apple representative was friendlily and very helpful. Setting up excursions with him was easy and he gave you step by step instructions on where to meet and who to meet. Checking in and out was simple and easy. The biggest thing I liked about the apple vacation rep., is we asked him to find another couple or group to go on a excursion with us (to avoid having to pay for a taxi) and he did! In fact, he was waiting for us at the dock when we were coming off another excursion just so he can let us know that he was able to find another group of people and to book us. I thought it was very nice that he came to us and we didn't have to come to him. He also gets to know you and vise versa, therefore he knows what excursions you will like best. Overall, I would do this trip again in heart beat!
Customer Rating: 

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Secrets All Inclusive Hotel
JASON K.
Apr 12 2018
Excellent Hotel with also Sun Scapes next door that you can use.
Customer Rating: 

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Not exactly a 5 star resort.
ALFRED M.
Apr 02 2018
Overall we had a pleasant stay at the resort. However, I would not characterize the resort as a 5-star accommodation. The rooms are a bit dated and need updating. On the second day of our stay, the air conditioner failed to continue working. After reporting the issue by phone and in person at the front desk at 4:30 p.m. and 6:30 p.m. respectively, maintenance did not come to the room until 10 p.m. and after an hour of trying to fix the unit, we were moved to another room. Toilet in the second room was leaking and all night we heard drip, drip drip! The food quality can only be characterized as adequate. The pool areas and beaches are very beautiful and they were the most impressive areas of the resort. Most of the staff was welcoming and accommodating. was welcoming and accommodating.
Customer Rating: 

TEST
We have stayed at other secret resorts and this one by far was not near as nice. Old needs updating badly
CHERYL L.
Apr 01 2018
The resort room was old, needs to be updated and redone. Shower did not work very well, had to have maintenance come out to fix the first night. Questionable whether or not we were getting clean sheets every day. I know for a fact they just turned the comforter over because we spilled on it and found the spill on the other side the next day. We have stayed at other secret resorts annd this one by far was not near as nice
Customer Rating: 

TEST
Secrets should be better, a six apple should be great
LESTER S.
Mar 29 2018
To be rated a six golden Apple resort there are so many things that need to be stepped from facilities to food to service. The beach and water are big assets. We enjoyed our time and focused on the pluses.
Customer Rating: 

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Comfortable resort
RANDY P.
Mar 09 2018
Very low key, peaceful resort.
Customer Rating: 

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Disappointed
ANN Y.
Mar 08 2018
Not up to newer Secrets standards. Food and service inconsistent. This is an older resort so there are issues. One building had no hot water for several days. No AC or ventilation in bathroom. Lighting poor in bathroom. Had to ask for turndown service and only received it a couple of times. Preferred Club has poor selection of liquors - no scotch at all. The resort tries to intimidate you into attending their "vacation" presentation - similar to time share idea. Really annoying!
Customer Rating: 

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Market Buffet
ROBERT U.
Feb 23 2018
The Market Buffet was very poor, food quality was not good
Customer Rating: 

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I thought Secrets was suppose to be nice !!!!
ROBERT B.
Feb 16 2018
facility was run down, food was terrible, the buffet was a joke, entertainment was at the buffet... there were 17 people there the night that i counted the people. less the first night that I went to the Buffet. only went to the Buffet twice. There was only 1 restaurant that was ok and had good food. We waited an hour to be seated and they drew the meal out so that we were there for 90 minutes after our 60 minute wait. You use Frontier airlines and that means an automatic $100 each way in baggage and $3 for a can of coke. We were at Cozumel but you landed us at Cancun, which was an additional 4 hour travel time to Cozumel. really appreciated the extra travel time. The best thing about Secrets was the service of the employees. Other than that, the place is falling apart, the food was terrible, and I can not think of any reason why anyone would want to spend extra dollars to go to Secrets...... Thanks your rating of the place was crap......
Customer Rating: 

TEST
Watch and phone taken from room the very first day
THEODORE V.
Feb 06 2018
We had a Maintenance call the first day and left our phones and watch charging and they were missing from our room the next morning. We reported it to the apple person onsite who connected us with hotel security . They went to my room to read the cards of the times individuals were in and out of the room aftercwe checked in but information was never shared even though I inquired every day and was put off . I told them I didnít want to press charges just wanted the phone back. The very last day with about an hour before we departed for airport they apple service contact wanted me to file police report . There was no way I would have made my plane as it was conveyed it would take a couple of hours . The hotel gave us a letter for a 5day 4 night stay with a promise of a certificate to be delivered via email . Have yet to see. We traveled for a wedding which was supposed ho be a joyous occasion turned into a nightmare of stalls into this investigation. Yes I left it out to charge. Yes we went to the pool and dinner and ended back in our room late and probably should have went back to the room to check on the service to air conditioner but I didnít . So that being said Iím a little disappointed in their lack of concern in helping me get my phone and watch back .
Customer Rating: 

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Secretes Cozumel
STEVEN R.
Feb 02 2018
Staff, beach and overall facilities were great. Food was hit and miss usually very good. Facilities were older but well maintained. Our room was next to a bird sanctuary and very loud in the morning, I get up early so it wasn't a big deal. The one thing I suggest (nothing to do with the resort) is stay away from the scam artists at the airport, and go straight to the Apple Representative.
Customer Rating: 

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TripAdvisor Traveller Reviews
Extremely friendly, hard working staff made up for shortcoming on a few details
TheSKaDZs, Bay View, WI
Thu May 17 16:47:44 EDT 2018
Very nice property with majority of restaurants having ocean view, outdoor dining and sunsets, which drew us to booking our anniversary there. It's older and very well maintained, compact in size compared to some of the mega resorts such Iberostar and Barcelo or newer sprawling resorts such as Exellence or Valentin. So don't expect some of the little touches like ornate floral arrangements or soaring ceilings in the lobby or other public areas. It does have a remarkable quaintness, nevertheless, that attracted travelers from throughout the US, Canada and Europe. Check-in was smooth, but as part of AmResorts you will be subjected to the "timeshare talk" to obtain vouchers for discounts on various services. We declined with a minimum of discomfort as it doesn't fit our lifestyle, but heard stories of others being followed around daily despite declining. Meals were good, buffet breakfasts always enjoyable with plenty of bubbly to start the day The ala carte restaurants, though limited in scope were enjoyable, tended to be slow paced but not a problem, especially when accompanied with the nightly gorgeous sunset. A nice option was being able to drink and dine at the adjoining Sunscape Resort. Drinks are always better with prior tipping and requesting by brand. Staff were genuine and worked hard, especially the entertaining Winnie the Pooh, and Carolina, Felipe and Marucio. Beach was kept clean with daily raking, water shoes are helpful to help navigate some of the coral and rocky "potholes" near to shore, and of course the sunsets were fabulous and hard to really capture everything despite a very good digital camera.

Entertainment cast
jbkares14, Cancun
Wed May 16 16:59:29 EDT 2018
The entertainment cast was great let's point out Eunice was so wonderful for a new person The rest of the team did good Vicente was a rude person he thought we couldn't understand him but he was worng He shouldn't have been saying things about me just for asking him to me me a special drink .He was put out because we asked him to work Hope to never have to see him next time

Nice Hotel for our Dive Trip
John G, Belmar, New Jersey
Wed May 16 12:11:47 EDT 2018
The first thing that pops into my mind is the very comfortable beds, like as good as home, I always felt rested in the morning. We had an ocean view room, which was huge, with a couch, coffee table and table and two chairs, always kept clean. Also, a big bathroom, with both a walk-in shower and a jacuzzi tub. The balcony had a table and two chairs also. The mini fridge was always stocked w beer, soda and water. There is also a coffee maker, a steamer, and a safe. The food was excellent, most of the five restaurants you order off a menu, the one buffet is good for breakfast (opens 7am) if diving, no reservations required at any restaurant, which is awesome for divers as other resorts usually open reservation bookings at 9am while you are 80 feet deep. Best food I’ve ever had in many trips to Cozumel. Service was always good. Two of the restaurants are open air so you look out over the water while eating, very nice. The only issue with food we had was seating. To be considerate, our group of 9 (five rooms) went to dinner at 6 or 6:30, before the 7:30 rush, but we still seemed to get some resistance to making one big table for us. One night, the host just said NO, needless to say, he was wrong lol. Hell hath no fury like a non-diving spouse! For drinks, whether you were in the beachfront pool or on a beach chair, the servers were very attentive. The back pool is the activities pool, w volley ball and a swim up bar. The resort is adults only, first time for me, was actually nice and peaceful. The SkyBar on the roof is a nice place to meet for a drink before dinner, a perfect view of the water and sunset, nice breeze, and you can get sushi from the attached restaurant. There is also room service, 24 hours a day, we never used it but a lot of folks did. The Coco café is open 24/7 also, so you can get a coffee, a donut etc. any time. There were activities but we got our exercise diving, we played bingo in the pool one day. There was a beach BBQ one eve which was fun and one afternoon a lunch seafood fest with live band. Also, there was evening entertainment, dancers, karaoke, fire twirlers which looked pretty cool, the typical. The beach had plenty of loungers, no towel cards, just grab a clean towel out of one of the brown towel boxes, which was perfect. My one and only true complaint about the resort is the lack of shade, I think there is one umbrella for every 12 chairs on the beach, one umbrella per four loungers would be reasonable. I heard this complaint MANY times during the week. Add more umbrellas! They also should put more desk staff on Saturday afternoon, check-in took waaaaaay too long after a long day of travelling. Overall, nice quiet clean resort, probably perfect for couples, and I would definitely stay there again.

Paradise Oceanview Swimout Room
lynetterg, Ukiah, California
Mon May 14 10:33:18 EDT 2018
I love the water and when searching for the perfect location I kept coming back to Secrets Aura. We just returned and outside of the our room being overbooked we missed out the first 2 nights but they got us in and the rest of the trip was incredible. Between the service, quality of rooms, food, and simply just in paradise for 8 nights/9 days we couldn't have been happier. We are very social people so we met so many wonderful guests; several young honeymooners, middle aged (40 - 60+). We participated in many of the activities offered by the resort; excursions that were great: Fishing Trip (caught 2 Mahi Mahi and Baracuda), Jeep Excursion, and renting scooters to explore so much on our own. Drinks and relaxing poolside daily....I did a couple of massages and facial wonderful experience. We will be returning and want to take our grown children in the future. Kudos and special thanks to Windows chef and all the wonderful waiters and waitresses.....

Beautiful Resort
Marie J,
Mon May 14 08:41:18 EDT 2018
The service from the ride from the airport to the resort and all the days we were there was outstanding. Every employee went beyond to see that we had a wonderful time. Every restaurant was different so we had a wide variety of choices and all of them had wonderful food.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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