Cozumel

Secrets Aura Cozumel


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Unlimited-Luxury®   All Inclusive    

Rated "Best Hotel Chain" by Apple Vacationers 2011-2018.

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada.
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply. See applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary when you book a a Preferred Club Superior Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Unlimited Connectivity: Free calling to U.S. and Canada, Free WiFi throughout the resort and more.
Free Symbolic Weddings: Receive the Secrets Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions apply-see applebeachbrides.com.
Honeymoon: Receive the Secrets Eternity Honeymoon Package complimentary when you book a a Preferred Club Superior Junior Suite Ocean View or higher accommodations category for a minimum of 7 nights (restrictions apply*).

Secrets Aura Cozumel combines all of the amenities of Unlimited-Luxury® with an unparalleled island vacation experience for adults only.

The magnificent Secrets Spa by Pevonia treats you with dozens of pampering choices. Experience pure indulgence through a combination of the latest hydrotherapy and indigenous treatments.

Indulge in an expansive array of international cuisine. Choose from four a la carte gourmet restaurants and a buffet venue reservations are never required. Most restaurants offer oceanfront dining. Or sneak away for a romantic meal in your suite or on the beach. Your Unlimited-Luxury privileges include all meals as well as premium beverages. Guests also have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am (transportation costs are not included).

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property participates in a recycling program and uses recyclable containers to package all resort amenities. All staff is trained on energy-saving procedures and conservation, as well as separating organic and inorganic waste. The resort also consistently tracks water consumption, energy use, and solid waste generation.

Find more information about Secrets Resorts & Spas.

Learn more about Cozumel

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Secrets Wedding in Paradise Package for both to be received complimentary. The Secrets Eternity Honeymoon Package is only applicable to couples staying within three months of their wedding date. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in. Package is available to all guests when purchased at the selling price.
HOTEL LOCATION
The hotel is situated 20 minutes from the island's International Airport.
Address: CARRETERA COSTERA SUR KM 13.5
COZUMEL
QR

MX
Local Phone: 800-413-4713
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Pools
Number of Pools: 3

Swim-up Bar
Offering three sparkling pools and one Jacuzzi.
Golf: NEARBY
Cozumel Country Club
Cozumel Country Club offers an 18-hole championship course designed by Jack Nicklaus. The 6,847-yd course will snake around trees, mangroves and wetlands, creating a challenge for even the most experienced of golfers.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Not available
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Health Club / Spa
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Situated in one of the best areas of the island of Cozumel. AMResorts® will now be welcoming small dogs (22lbs./10 kg or less) at all Zoetry® Wellness & Spa Resorts, Secrets®, Breathle ss®, Dreams® and Now® Resorts & Spas. Guests no longer need to leave their beloved dogs behind when traveling. Beach: Enjoy the superb beach that stretches for 2000 feet. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 266
Year Opened: 2008 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Adults Only - 18 years or older
ROOM TYPES
SWIM UP JUNIOR SUITE OCEAN
Unique 550 SQ FT suite, ground floor, 1 king bed, ocean vw, w/integrated sitting area. Swim up to private terrace. Terrace has table an chairs. WiFi in public areas, 32'' flat screen TV.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFCLB ROOFTOP OCF PLUNGEPOOL
790 sq. ft. loft suite with location on the top floor. One king bed, large sitting area, luxurious bath area with separate shower, a private, furnished terrace with oceanfront views, and a 9 x 9 ft. lap pool. Preferred Club amenities included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB JUNIORSTE SWIMUP
750 SQ FT suite, ground floor, 1 king bed, ocean vw, w/integrated sitting area. Swim up to private terrace or use unique and fun slides. Terrace w/table, chairs. WiFi in public areas, 32'' flat screen TV. Pref Club amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE POOL VIEW
Stunning 550 SQ FT room. Recently renovated. All with 1 king bed an integrated sitting area. Located on 2nd and 3rd floor w/private balcony. WiFi in public areas, 32'' flat screen TV, mini bar, hair dryer, electric safe
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFCLB SUPERIOR JRSUITE OCEAN
667 sq. ft suite, one king bed, spacious sitting area, generously sized bathroom. Located on the top floor with a beautiful ocean view. Preferred Club amenities included.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Kitchen
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
OCEANVIEW JUNIOR SUITE
753 SQ FT suites are thoughtfully laid out. Ocean view. Choose from 2 queen-size beds or 1 king bed with integrated sitting area. Located on 2nd floor with private balcony. IPod station with alarm clock, WiFi in public areas.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREF CLB OCEANFRONT JRSUITE
750 sq. ft. Stunning oceanfront views. One king bed and Preferred Club amenities. Private terrace. Max. occupancy: 2
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE SWIM UP POOL VIEW
Unique 550 SQ FT suite, ground floor, 1 king bed, pool vw, w/integrated sitting area. Swim up to private terrace or slide down unique and fun slides to splash pool. Terrace has table an chairs. WiFi in public areas, 32'' flat screen TV.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB OCEAN JUNIORSTE
750 SQ FT suites are thoughtfully laid out. Ocean VW, 2 queen beds or 1 king bed w/integrated sitting area. Located on 2nd floor w/private balcony. IPod station with alarm clock, WiFi in public areas. Pref Club amenities.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
PREFERRED CLB TROPICAL SUITE
View of tropical fauna and pool view from newly renovated suite. One king or two queen size beds and Preferred Club amenities. 750 sq. ft.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Secrets Aura Cozumel features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Secrets Aura Cozumel:
Barefoot Grill - Enjoy a variety of light lunch specialties and ocean-views each day. Open for lunch from 11am to 5pm. Dress Code: Casual
Windows - Delicious National and international cuisine served up a la carte. Open for breakfast, lunch and dinner.
Coco Cafe - Enjoy premium coffee and snacks in a casual and relaxed atmosphere.
Bordeaux - Savor the taste of French cuisine each evening serving delectable fare in a romantic elegant setting. Open for dinner with a casual elegant dress code.
Oceana - Scrumptious seafood favorites served a la carte in outdoor setting. Perfect for a romantic evening with your loved one. Dress is casual elegance.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach and Pool Volleyball
Nightly Activities & Entertainment:
Live music 3 days a week. Aura offers four bars: Oceana Bar, Rendezvous, Manatee Swim-up Bar, and Sky Bar
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
608 Recommend
608 past Apple Vacationers would recommend Secrets Aura Cozumel to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4490reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Was very nice but...
STASHA B.
Nov 06 2018
Front lobby way to pushy to get us to look at there {presentations/timeshare-} very very pushy!! Also the pictures we saw online where definitely old pictures!! Definitely A lot more fun down
Customer Rating: 

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Won’t go back
KELLY L.
Oct 27 2018
They said they upgraded our room. I would hate to see our original room. The room they put us in was 1120, the second we walked in we went to the patio and was met with a dead bird that had been there awhile, tons of feathers. Mini bar was empty and by nightfall the smell and air vent from the restaurant made us smell like we worked in the kitchen. We struggled with all but breakfast for food, the oceana pool is falling apart, mildew, sand and some of the swim up room areas had a lot of floating debris, especially underneath our room. Activities were meh, the crew really didn’t care about getting people involved and when we did they were nowhere to be seen for that your.
Customer Rating: 

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Go for the beach
JENNIFER T.
Sep 03 2018
The quality of food, service and amenities was ok. The crystal clear water and soft white sand was the winning element.
Customer Rating: 

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When your room smells mildewy...
CHERYL M.
Aug 30 2018
Upon arrival our room smelled like mildew. This is not a good scent to breathe. Upon contacting the front desk, they sent up some incense, but later they sent someone to MOP the floor (shouldn't floor be mopped everyday). By day three of a six night/seven day stay, the smell had calmed down. But I was unhappy having to endure the smell for three days, particularly when other parts of the resort had a very fresh pleasantly fragrant smell.
Customer Rating: 

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The Best Honeymoon!
JENNIFER P.
Aug 23 2018
The best service all around- the only issue is if you decide to go off of the adult only portion to the other restaurants on the "Sip and Savor" package at Sunscapes. We didn't get a drink until 20 minutes sitting down and ended up leaving after an hour without our dinner since there were more people per table (i.e families of five or more) being served with only 2 servers in house. Otherwise, staying on the Secrets side was great! No complaints at Secrets Aura Cozumel!
Customer Rating: 

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Restful, Relaxing and Quite
DONNA S.
Aug 21 2018
Secrets was perfect for couples. Not that many "singles." But the resort is very quite and relaxing. If you are looking to get away and relax, this is the place. No party life. It was perfect for what I was looking for.
Customer Rating: 

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Not what it once was
BRUCE B.
Jul 18 2018
Stayed here 3 years ago and absolutely loved it! Not so much FB this time. Food wasn’t good unless eating at Bordoux. The service as far as drinks at the pool or beach was terrible. Wait staff was poor at restaurants. They built a big black shed and placed it right in the view of the ocean in our 1st rooms. They moved us thank God. This oncec was our favorite place but not anymore. If things don’t change here it’s not gonna make it. The couples around us were talking and saying the same things. Makes me sad
Customer Rating: 

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Disappointed
MICHAEL B.
Jul 11 2018
We have used Apple since 1994 some times twice a year. We have always been happy with the way that Apple rates the hotels. In this case I believe it was way over rated. We have stayed the last 3 times at Ocean Coral and Turquesa H10. Which is rated a 5 Golden apple and in my opinion is a far better resort than the one in Cozumel. In all our trips over the years the best thing we liked about all the resorts we stayed at was the buffet. If you are a picky eater you can always find something to eat. Here they only had the buffet open for breakfast and lunch. Some buffets on the beach at dinner but very limited. This time we took another couple with us and his wife was very picky also and made for bad dinner time meals. We had told them we had been coming to Mexico for almost 25 years and they always have a buffet at the resorts so you can always find something to eat. The staff was good. The rooms were nice, just very disappointed in the selection of food for a 6 Golden apple. Would not recommend this place to anyone with out telling them of our disappointments.
Customer Rating: 

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Not what we expected
SHAWNA K.
Jun 11 2018
My husband and I have been to several Amstar resorts and have always been satisfied. Our stay at Secrets Aura was not what we expected. The staff was very friendly; however, the overall quality of our stay was not worth the money we spent. They seemed very understaffed. When we got there, our mini bar was not stocked and we did not have a room service menu. It took several calls to get both. The pools were quite dirty. The room service took an hour and a half to deliver, although they told us it would only take 35 minutes. The service at the restaurants was slow. At the buffet for breakfast, there was an insane amount of birds that were picking food off people’s plates and the buffet…which was very disgusting. The swim up bar is always one of my favorite parts, however, the person working the pool bar spent his time at the top section servicing people who walked up, so we could not get drinks in the pool. We were very disappointed.
Customer Rating: 

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Amazing!
LYNDSEY F.
May 15 2018
The hotel staff was very kind and prompt about their service. We did have one bad day of service when it came to the 24/7 room service, but trust me, they defiantly were able to make up for it! They surprised us by delivering chocolate dipped strawberry's and rose pedals and candles to our room. We paid for a private beach dinner and they surprised us by upgrading us for free to a private dock dinner. Hotel is very clean and comfortable. The restaurants where good. Don't have high expectations for America made food though, after all they cook and prep differently then we do. There is a safe in the room that you can lock up your stuff and I did not have any fears of the cleaners taking stuff. They were very respectful of our privacy. Beach is very comfortable and nice, especially when the hotels includes snorkeling, canoeing, etc. I felt very comfortable and safe on the resort and when it came to claiming a chair on the beach, you can leave your stuff there for hours and no one will bother it. The staff is very welcoming and friendly. They are all about you! The only flaws I have were the birds. They chirped at night excessively. And the bar tenders are little slow. However, give them a nice tip, and they will keep serving you first. The vacation apple representative was friendlily and very helpful. Setting up excursions with him was easy and he gave you step by step instructions on where to meet and who to meet. Checking in and out was simple and easy. The biggest thing I liked about the apple vacation rep., is we asked him to find another couple or group to go on a excursion with us (to avoid having to pay for a taxi) and he did! In fact, he was waiting for us at the dock when we were coming off another excursion just so he can let us know that he was able to find another group of people and to book us. I thought it was very nice that he came to us and we didn't have to come to him. He also gets to know you and vise versa, therefore he knows what excursions you will like best. Overall, I would do this trip again in heart beat!
Customer Rating: 

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Secrets All Inclusive Hotel
JASON K.
Apr 12 2018
Excellent Hotel with also Sun Scapes next door that you can use.
Customer Rating: 

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TripAdvisor Traveller Reviews
You would never believe this is a Secrets property
SeattleVeronica, Seattle, Washington
Thu Dec 06 11:03:39 EST 2018
Booked Secrets Aura knowing it was the low end of the Secrets brand resorts but wanted to spend a couple of days in Cozumel. If you book here do it knowing what to expect:Much older property and only the small preferred section has had updating/upgrades. If you book - stay in preferred.Non preferred rooms:View - very niceSpace - big enough room, spacious balconyRoom itself - loads to be desired starting with AC/ventilation systemIf you have things in the safe they are dry and protected. Anything else absorbs the crazy amount of humidity and moisture in the roomMoney is damp. Sheets are damp. But the biggest problem is that the tile floors are always just damp enough that if you aren't in aqua socks you will slide and fall.Food - this is supposed to be a 5 star all inclusive resort and you are 15ish min by taxi from town so going off reset for food isn't easy - but you should. The breakfast buffet is....disappointing is a very kind word for it. Oceana for lunch was good - shrimp tacos were perfect size and delicious. For dinner, it was ok but not outstanding.What is outstanding there - the servers work so hard to make your experience fabulous and genuinely care that you are having a great time. There are definitely some gems but everyone is trying their best, they just have an outdated lower grade property to work with.So if you book, do it because you got an amazing price. This one should be downgraded from Secrets and added to the Sunscape next door as a full family all inclusive. Secrets equals pampering spectacular amenities, not sliding across your hotel room floor.

Very nice stay with nice mexican friends
josearey79, Bogota, Colombia
Tue Dec 04 08:06:08 EST 2018
Short ride from Cancun Airport you’ll arrive to Playa del Carmen, 25 min Ferry with booze and live music you’ll arrive in Cozumel. Secrets Aura Hotel is a 10 min ride from ferry dock. Hotel buildings and surroundings are very well kept. We were at the preferred side, rooms were larger and nice. Bar and swimming pool at preferred site weren’t attractive, too many drunk people with live music and smoking. (depends on what you want). Other swimming pools were nicer. Breakfast was ok, sometimes you had to wait to be seated (as our previous stay at Sunscape Curacao). For lunch you have to go to Oceana, very tasty seafood. Market café is just ok for lunch. For dinner you have Windows, Bordoux, Oceana and Gohan, tried them all, they were very good. You have to be really patient since you can’t make any reservations, I don’t really like this part of the hotel service. Disco was very nice, and you want to chill out at the skybar before dinner too. Drinks were very good, cocktails, beer and wine. There’s also a place for desserts, nice. Mexicans are very nice people and are always trying to please you. I want to thank Carolina who was always helping us at Oceana. We’ve stayed at the Riviera Maya before and Cozumel is a very nice island, hotels are smaller, so don’t expect something like a Barcelo in size, but comparable in service. Last night we stayed at the Barcelo Palace and it’s so nice… that’s another review. We went to Cozumel for diving, the place looks like a swimming pool and its very well taken care of, we dove with Scuba Tony, very pro and nice people. Almost forgot, you can visit their sister Sunscape Hotel and have lunch or dinner and use their swimming pools, you have to ask your front desk in advanced to book the restaurants, we didn’t try them since we didn’t have enough time. Restaurants at Sunscape looked nice too. You can have a drink at the bars and walk around the Hotel, its worth the trip.

Lovely staff and decent food
JoS969, Bispham, United Kingdom
Tue Dec 04 00:51:52 EST 2018
Just returned from a lovely stay here at Aura. Hotel rooms are spacious and clean if a little dated. Our only problem in the room was a constantly leaking ac unit which was partially repaired a number of times but then reverted to its former steady drip. The restaurant choices are good with our favourite being Bordeaux. Staff there Luis, Dolores, Francisco and the rest of the team were excellent along with the best food we ate at the hotel. Beaches are a little stony so pleased we took beach shoes for inshore snorkelling. We also took a boat snorkel trip which we thought was value for money. Bar service is good all round and beach waiter service excellent too. All the staff here seemed very happy with lovely smiles and manners too! A credit to their management. Final mention to the hard working entertainment staff for their tireless efforts even though we are more participants than players Good stay all round.

Our first trip to Cozumel, and Secrets Aura was perfect! A very special week for us!
AdrienneThoman,
Mon Dec 03 17:45:23 EST 2018
Huge shout out to the Entertainment Team! We loved Juanini, Leo, and Arbey who truly made every activity fun! They danced with us at Zumba class each morning, led us in water aerobics and poolside games, emceed the nightly shows, and made us feel like we were part of the family every time we saw them! (fyi... the fire show on the beach was our favorite)! I was so thankful for all they did to make us feel special and to make sure we were having a blast at the resort! Our room was spacious with beautiful view. I loved waking up every morning and seeing sand, sea, and palm trees! We had a 2nd floor oceanview room, which was perfect for us. Food was delicious. Sushi restaurant was amazing! We went there multiple nights and loved it every time. We also enjoyed Bordeaux (filet and salmon) as well as the coffee shop (definitely the best place for desserts - make sure you get the rainbow cake)! We took a day and went into town. The team at Secrets Aura made getting there and back very easy, and had a cab ready to go for us. They also had some great suggestions for places to eat when we were there (La Mission - Yum)! We also booked a couples massage in the spa - soooo glad we did! It was amazing! The price included a hydrotherapy treatment which allowed us to use the sauna, steam room, cold water plunge, hot tub, etc. The massage followed, and was incredible. Mariana and Guadalupe were the best! Would definitely book again! Thank you Secrets Aura for an amazing trip!!

Secrets Aura - I wonderful place to vacation
Freedom19649860529,
Mon Dec 03 12:32:16 EST 2018
We really enjoyed our stay at the Secrets Aura. Everyone is super nice and the location is fabulous. Swim and snorkel right out from the resort. The food is overall very good and there is plenty of variety. I would go back to this resort in a heartbeat.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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