Cancun

Seadust Cancun Family Resort


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit plate, and special room decoration.

There is a wide variety of activities at this family-friendly resort! Embark on an unforgettable family adventure to a beachfront paradise overlooking a beautiful white sand beach.

The Treasure Island Water Park is every kid's dream! Sun-splashed thrills await on the waters of this aquatic adventure land. With plunging water slides, cascading waterfalls, towering water castles, and a giant pirate ship, this tropical waterscape offers up a wet and wild family adventure unlike any other. For tadpoles and new swimmers, supervised baby and kids' clubs are offered, with special activities designed just for them.

For adults wanting to escape to a sanctuary of relaxation and well-being, Seadust Cancun Family Resort has a variety of treatments and massages designed to soothe the body and mind. Purify yourself with the relaxing treatments, facials, body wraps, and hydrotherapy.

Whether you're in the mood for drinks and snacks by the pool or a sumptuous steak, seafood, or sushi dinner, dining well and often is one of the many pleasures of an all-inclusive vacation at this resort. From casual family restaurants to beachfront bars, Seadust Cancun Family Resort has the perfect restaurant for any taste and occasion. Theme nights are also available at Magnus Restaurant, offering buffet options that include Mexican, Oriental, Gala, Arab, and more!
HOTEL LOCATION
Located 15 minutes from Cancun's Internatinal Airport, 5 minutes from the major entertainment center and 20 minutes from downtown.
Address: 16.9 Blvd. Kukulcan Km. Lote 52-04
Cancun


MX
Local Phone: 011-529982871400
Toll Free Phone: 1-800-233-5162
Fax: 52-998-287-1415
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by car.)
Pools
Number of Pools: 5
Outdoor Pools: 5     
Five pools (three oceanfront) with two outdoor jacuzzis and an adults only pool. Treasure Island Water Park exclusively for kids.
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Non-Motorized watersports located at Aquaworld. Scheduled shuttle to Marina.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Located on the best beach in Cancun, this intimate and elegant resort has a magical atmosphere combining design and architectre, and offering the ultimate in luxury and service. Each room is exquisitely appointed in a modern style. This property features Family of 5 rooms, adults pool and Treasure Island Water Park. Beach: Best beach at the south end of Cancun Hotel Zone. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 505
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Smoking no longer allowed at Bar Atlantis. No Springbreakers. Must be at least 18 years old. WiFi is an additional charge. Wifi Free in lobby area. Water sports are located off-site.
ROOM TYPES
CLUB ROOM OCEAN VIEW
Bathrobes and slippers, jacuzzi, mini bar, a la carte breakfast in Sanctorum oceanfront restaurant, sparkling wine, fruit basket on arrival, a complimentary lagoon cruise with lunch (Wednesday only, reservations required, subject to availability).
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY ROOM
King or 2 double beds, Separate area that has 2 bunkbeds & 1 trundle bed, furnished balcony, Room safe, Bathroom with tub, Hairdryer, Cable TV. This room is only for families of 5 (2 adults & 3 kids 17 years and under) and is an ocean view room.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
OCEAN FRONT SUITE
Spacious and bright, Ocean Suites offer breathtaking ocean views. Bathrooms include steam showers and terraces with Jacuzzi. Guests also receive slippers, an a la carte breakfast in oceanfront restaurant, sparkling wine, and fruit basket upon arrival.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUNSET SUITE
These suites offer breathtaking Nichupte Lagoon views, a spacious bathroom with steam shower, and a romantic Jacuzzi on the terrace. Guests also receive slippers, a la carte breakfast in oceanview restaurant, sparkling wine, and fruit basket upon arrival.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY ROOM-AI
Other Amenities -
Kitchen
DELUXE PARTIAL OCEAN VIEW
Partial ocean view with furnished balcony
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUPERIOR OCEAN VIEW ROOM
Ocean view with furnished balcony, king bed or 2 double beds.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
24 Hour Room Service
DINING
Seadust Cancun Family Resort features 1 meal plan options:
All Meals, Drinks & Tips-24 hours food and beverage service; domestic and international drinks; room service.
There are 11 Restaurants at Seadust Cancun Family Resort:
Atlantis - A la carte breakfast for guest staying in club rooms and suited
Maguey - Traditional Mexican a la carte specialties. Open for dinner. 5:00 pm - 10:00 pm.
La Creperie - Snack bar offering sweet crepes, ice cream, doughnuts, churros and desserts.
Carrusel - Kid's favorites lunch buffet. 12:00 pm - 5:00 pm.
Le Maison De Michelle - Gourmet International nouvelle cuisine a la carte dinner. Adults only. Dress code - Pants and shirts, closed toe shoes for men. 5:00 pm - 10:30 pm.
Big Ben - A la carte restaurant open for dinner. 5:00 pm - 10:30 pm.
Waves - Snacks by the main pool
Deli Manhattan - New York style deli offering a la carte specialties. Open for lunch and late night dinner. 1:00 pm - 4:00 pm, 6:00 pm - 6:00 am.
Samurai - Tepanyaki a la carte Japanese restasurant. Open for dinner. 5:00 pm - 10:30 pm.
Light House - Italian cusine inspired in the mediterranean with pasta and sea food buffet
Magnus Restaurant - Oceanfront food court with 12 different cuisine stations. Open for breakfast, lunch, and dinner. 7:00 am - 10:00 pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Our animation team makes daily activities and fun contests at the pool area. A variety of activities at the kid's club baby club and Disco and Playroom. Complete program for adults and kids, mini golf, gym.
Nightly Activities & Entertainment:
Every night at 9:00pm a different show takes place at the theater. Also the variety of bars such as the Atlantis Bar and Karaoke Bar open until 2:00am. Themed dinner buffet nights at Magnus Restaurant are also available throughout the week.
CHILDREN'S PROGRAMS
Baby Club= 18 months to 3 years old. Kids Club= 4 to 12 years old Teen's Club= 13 - 17 years old. 9:00 am - 6:00 pm.
Applicable Ages: 18 months - 18 years
Program Fees: Complimentary.

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: $15 per hour
Mini golf

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1773 Recommend
1773 past Apple Vacationers would recommend Seadust Cancun Family Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 202reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
A good value but be prepared for some things in a little disrepair.
SUZANNE S.
Mar 02 2018
For the price it's a very good value. The workers are second to none and VERY Friendly and helpful. However, you have to overlook some items falling apart. We had two different rooms. The first room we had water leaking from the bathroom ceiling then it was coming out of the lights. We reported it and they sent someone right away. We ended up having to move rooms. There are lots of little things. Like the door handles on the slider were both falling off. The paper holder next to the toilet was falling off the wall. IN the new room the door wouldn't close unless you slammed it and the strike plate on the door fell off. There are lots of those little things. The shower needed regrouted etc. Though when you think about it you realize you paid so little for lots of days you just have to over look those little things.
Customer Rating: 

TEST
hotel still under renovation
ARBINA S.
Jan 27 2018
Hotel was still under renovation. Some elevators were not functional. So we had to wait significantly longer time to use an elevator. The room where I stayed leaked water though the shower door causing water to flow over the bathroom floor and the closet is the bathroom where I had my suitcase. My one suitcase and clothes in there got all wet. Facilities that were listed as complementary was in fact for fee. Snorkeling, wind surfing, paddle boating were listed as complementary. Amstar is Apple Vacation's local rep. there. If I asked Amstar about the complementary services, they tell me to check with the hotel. If I ask hotel about it, they said "you need talk to apple vacation because they are the one who arranged you trip or check with Aqua World because they are the one who deal with water activity". If I talk to Aqua World, they tell me to talk to the hotel guys. I was bouncing among them. But I did not receive these complementary facility. Beware of timeshare Rep looming around the hotel lobby!
Customer Rating: 

TEST
Not worth the money
NICOLE O.
Jan 22 2018
No hot water in the hotel. Pool was ice cold. Hot tub was the same temperature as the pool. Water in the hotel room was hit or miss for being hot more on the miss. Front desk staff was not very helpful you would ask a question and get a blank stare. No real communication on what events are happening around the hotel. The food in the evening was good but the buffet was horrible. I picked up my bacon and it was not even cooked still raw. Hotel lobby needs work it was rainy and leaking from the ceiling water on the floor is a safety issue. Mixed drinks were sub par. I have never gone on a trip where I counted the hours til it ended. Conceirge service needs a lesson in customer service. Asked to speak to a manager was directed to the spa. I have never been to an all inclusive resort with no stocked mini fridge. We got 2 small bottles of water that we were told if we wanted more we needed to pay. Save yourself the grief and go to another hotel.
Customer Rating: 

TEST
read customer reviews!
THOMAS T.
Dec 27 2017
We generally stay at a five or six golden apple but loved the photos and a lot of the things this four red apple had to offer. I read reviews and decided we would try it. It was awesome the room was the largest room we have ever had and clean.The kids club and waterpark were awesome. The variety of resturants were plenty with great food and great service.Plenty to do day and night with the friendliest staff of workers always willing to accomadate.The beach was nice and clean plenty of chairs and palapas but the ocean is quite rough on that part of the strip. to much for myself and my grandkids but absolutely everything else was fabulous.Well worth the money we would recommend this hotel everyone especially if you have kids.
Customer Rating: 

TEST
THE WORST RESORT EVER, STAY AWAY.
REGINALDO S.
Aug 22 2017
This is the worst resort I ever been. 22 of my group of 24 got sick because of the water or the food, both are terrible. We had people with diarrhea and vomiting every day that we stayed there. AVOID THIS PLACE BEFORE YOU GET THERE, IT IS CHEAPER AND SAFER TO GET ANOTHER RESORT.
Customer Rating: 

TEST
Family trip for 5
THOMAS B.
Jul 01 2017
Good-food was veer good. Lots of choices and restaurants were very good. The service throughout the hotel was great and staff was very friendly and happy. No complaints there. Pool was nice. Some stuff floating in it at times. Always activities in the middle pool if you'd like. No problem getting a hut and chairs on the beach. Staff frequently serviced you with drinks while there. My only complaint for the hotel is the mattresses are very hard and the AC isn't very cold in my room and anywhere in the hotel restUrants. The Japanese restaurant was the coldest. So if you like your room very cold, this hotel isn't it. For the price-I had 1 adult child and a15 and 13 year old, it was a nice trip and hotel.
Customer Rating: 

TEST
Needs some TLC but our experience was very good.
ERIC B.
Apr 21 2017
The resort needs some TLC for sure. That being said, it was clean and nearly all the employees were outstanding. The food was above average and the entertainment staff was excellent. We would go back for sure but as I started with ... the building itself needs some upkeep. My parents did have a couple issues in their beach front room including some flooding (The shower didn't have a door so they just hung a shower curtain which did not work in that type of shower). They did compensate them with a free night though.
Customer Rating: 

TEST
Really enjoyed our stay at the Parnassus Resort
BENNIE C.
Mar 21 2017
Great hotel at a great location on the Cancun strip. Really enjoyed the restaurants, especially the French restaurant. If I had to pick one thing to complain about, it would be the "slow" elevators. The next time I come back I'm booking a room on one of the lower floors, and taking the stairs!
Customer Rating: 

TEST
what i expected- fair
JENNIFER D.
Feb 24 2017
The place met our goal- pool, pool activities for kids, beach and friendly staff. the rooms was very old and needs updating. the food was fair and the alcohol was definitely watered down and often the high end was not available. All staff were amazing! i would probably not go back because of the food and alcohol. Price was cheap so I did not set my expectations to high to start.
Customer Rating: 

TEST
Bottled water is not included
MICHELLE B.
Feb 07 2017
Bottled water is not included in the "all inclusive plan". They charge 50 cents per 8 ounce bottle. And not all restaurants are open at night. And if you pay for an upgrade in advance, they still try to put you in a basic room.
Customer Rating: 

TEST
Noisy
JAMES G.
Jan 27 2017
Very clean hotel. Rap music at the pools was far too loud. Lot of kids
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great resorts for adults and families!
Rutherford_County, Mount Juliet
Thu Apr 19 08:40:07 EDT 2018
I have been in the tourism business for years. This resort is one of the best in Cancun. The customer service was the best that we have received in Cancun. Joel and Aldo truly should be commended for going above and beyond that call of duty. They will make sure that you have a pleasant stay and a great experience. I have never seen customer service this great and have stayed at many resorts in Cancun The food was delicious and had something available to delight every taste. We upgraded our meal at the Lighthouse Restaurant and it was worth the small up-charge. We picked out our lobster from the tank and it was prepared beautifully and mouth-watering! It was just my husband and I on this trip. I am bringing my family next year! Max and Barbara

Great Place for Kids/Family
Doug I, Alberta, Canada
Wed Apr 18 14:59:42 EDT 2018
Spent last week at the resort for 7 days. Many positives including variety of restaurants (Mexican one was best in my view), activities for kids (lots), very friendly and accommodating staff throughout (special mention to Wilberto in the buffet restaurant, he has the perfect personality for the service industry), clean and spacious rooms, spa treatments (my wife had the best relaxation massage she's ever had), lots of pools to choose from including the beach, very good free wifi throughout the complex except for inside your room unless you want to pay a fee but, if you step outside your room, you'll have it no problem. Some not so positives were - The construction project next door at the Iberostar Resort has workers throughout the day. It would be annoying if you were trying to spend time through the day on your patio but otherwise it's not bad. The Iberostar's 24 hour mechanical systems however are very noisy and are annoying if you're looking for peace and quiet. Rooms on the opposite side of the Seadust (odd numbered rooms) likely do not have the noise. There is considerable "entertainment" (in the form of a very loud and booming DJ and music) around the main pools for much of the afternoon. Some have suggested it's an attempt to drown out the construction noise from next door. Regardless, it's a bit much in my view. Most restaurants close for one day throughout the week but there isn't much for advance notice so if you're planning on a special restaurant some evening, you'd be wise to inquire whether it's going to be open or not. If you're just a couple who wish to have a quiet vacation, this may not be the place as there are lots of young families (everywhere) and so, it can get pretty busy and noisy at times (I can only speak for the time we were there, not sure about other months). Clean-up of plates, left over food and drink glasses could be better around the main pools in my view, especially due to the number of birds that frequent the area looking for a free meal!. Best pro - Friendly and accommodating staff Worst con - The resort had a special bonus offer of 2 free passes to the Subsee Underwater Tour. Unfortunately, we did not get those passes upon check-in and missed out on what would have been a nice half-day break. In general, I would stay at this resort again if the circumstances of our vacation were similar.

Family resort
mssglenda, Everett, Massachusetts
Wed Apr 18 09:59:33 EDT 2018
I stayed with my husband and our 2 little ones Zavier-7 and Zamaya-5, they absolutely loved it! Everyone was excellent! Very polite and helpful. Food was good not great but not bad.we spent most of the time at the pool which was great for the kids. We had amazing service by Claudia.she was great with the kids and was very attentive. She is definitely one of the reasons I will return. Fernanda gave us the luxury infinity tour and she was also soo very kind and my daughter loved her! We were also serviced by Salvador who was great as well. The shows they had every night were great and so funny! We will be coming back for sure!

Great place to atay
Ray D,
Tue Apr 17 18:20:35 EDT 2018
Came here on vacation. The hotel is very clean and comfortable. Very friendly staff. Lots of things to do for kids, adults and all ages. 3 big swimming pools connected together. A private pool and 2 jacuzzi’s for adults only. An amazing water park for the kids. Available baby setting for all ages. Beach is beautiful, food was exceptional and the service was second to none. Mini golf course, tennis court, volleyball and sucker. Highly recommend the spa, is was a life time experience with a great service and a beautiful facility. Very happy to have spent our 25th wedding anniversary here.

Amazing stay and wonderful staff and environment!
Kelly K,
Tue Apr 17 09:21:22 EDT 2018
We had an excellent time at this resort. We were able to check in early and upgraded for free to a beautiful room facing the ocean and overlooking the pool. The staff was so accommodating and kind. I traveled with a 12 and 15 year old who asked me if they could just live there forever. There was always plenty of food and drink. We had an excellent stay! Salvador, Mauro, Julio, Ramon, and Erik were all so sweet and helpful! We will definitely be back soon!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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