Cancun

Seadust Cancun Family Resort


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit plate, and special room decoration.

2019 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit plate, and special room decoration.

There is a wide variety of activities at this family-friendly resort! Embark on an unforgettable family adventure to a beachfront paradise overlooking a beautiful white sand beach.

The Treasure Island Water Park is every kid's dream! Sun-splashed thrills await on the waters of this aquatic adventure land. With plunging water slides, cascading waterfalls, towering water castles, and a giant pirate ship, this tropical waterscape offers up a wet and wild family adventure unlike any other. For tadpoles and new swimmers, supervised baby and kids' clubs are offered, with special activities designed just for them.

For adults wanting to escape to a sanctuary of relaxation and well-being, Seadust Cancun Family Resort has a variety of treatments and massages designed to soothe the body and mind. Purify yourself with the relaxing treatments, facials, body wraps, and hydrotherapy.

Whether you're in the mood for drinks and snacks by the pool or a sumptuous steak, seafood, or sushi dinner, dining well and often is one of the many pleasures of an all-inclusive vacation at this resort. From casual family restaurants to beachfront bars, Seadust Cancun Family Resort has the perfect restaurant for any taste and occasion. Theme nights are also available at Magnus Restaurant, offering buffet options that include Mexican, Oriental, Gala, Arab, and more!
HOTEL LOCATION
Located 10 minutes from Cancun's Internatinal Airport, 5 minutes from the major entertainment center and 20 minutes from downtown.
Address: 16.9 Blvd. Kukulcan Km. Lote 52-04
Cancun


MX
Local Phone: 011-529982871400
Toll Free Phone: 1-800-233-5162
Fax: 52-998-287-1415
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by car.)
Pools
Number of Pools: 5
Outdoor Pools: 5     
Five pools (three oceanfront) with two outdoor jacuzzis and an adults only pool. Treasure Island Water Park exclusively for kids.
Golf: NEARBY
Holes: 18
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Non-Motorized watersports located at Aquaworld. Scheduled shuttle to Marina.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Located on the best beach in Cancun, this intimate and elegant resort has a magical atmosphere combining design and architectre, and offering the ultimate in luxury and service. Each room is exquisitely appointed in a modern style. This property features Family of 5 rooms, adults pool and Treasure Island Water Park. Beach: Best beach at the south end of Cancun Hotel Zone. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 505
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Smoking no longer allowed at Bar Atlantis. No Springbreakers. Must be at least 18 years old. Water sports are located off-site.
ROOM TYPES
FAMILY ROOM-AI
Other Amenities -
Kitchen
LUXURY SUITE
This room featured with partial ocean view. Option of king size bed or two double beds. Bathroom with shower cabin, private furnished balcony, HD 50" Smart TV with cable service. Electronic safety deposit box.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
CLUB SUITE
This room featured with ocean view. Option of king size bed or two double beds. Bathroom with shower cabin, private furnished balcony, HD 50" Smart TV with cable service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY SUITE
This room featured with limited ocean view. Maximum capacity of 5 guests, option of king size bed or two double beds. Bunk bed with three single beds. Bathroom with shower cabin, private furnished balcony, HD 50" Smart TV with cable service.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Iron
Telephone
Television
Room Safe
Satellite
OCEAN FRONT SUITE
Spacious and bright, Ocean Suites offer breathtaking ocean views. Bathrooms include steam showers and terraces with Jacuzzi. Guests also receive slippers, an a la carte breakfast in oceanfront restaurant, sparkling wine, and fruit basket upon arrival.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUNSET SUITE
This room featured with lagoon front view. Option of king size bed or two double beds. Bathroom with shower cabin, private furnished balcony, HD 50" Smart TV with cable service. Electronic safety deposite box.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
50' HD Smart TV, Coffee Maker, 24 hours room service, Safety box, free WiFi in suite and throughout the resort.
DINING
Seadust Cancun Family Resort features 1 meal plan options:
All Meals, Drinks & Tips-24 hours food and beverage service; domestic and international drinks; room service.
There are 11 Restaurants at Seadust Cancun Family Resort:
Waves - Snacks by the Pool.
Deli Manhattan - New York Style, offering a la Carte Lunch, Dinner and midnights snacks.
Samurai - Traditional Japanese a la Carte and Teppanyaki Dinner.
Light House - Italian-Mediterranean buffet-style eatery with different nightly themes.
Atlantis - A la Carte Breakfast for their Guests staying in Club rooms and Suites (Adults only).
Maguey - Famous Mexican a la Carte Restaurant.
La Creperie - Fun and Flavor Paradise, Desserts for all ages. (24 hours tea and coffee)
Carrousel - Designed for their youngest guests, Buffet Style next to their Waterpark.
Le Maison De Michelle - French Gourmet Specialties dinner a la Carte, Adults Only.
Food Gallery - With 11 stations with international cuisine, breakfast, lunch and dinner.
Big Ben - British a la Carte Steakhouse.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Sport and Entertainment daily activities, as well as Nightly Shows at our Theater, 2 Illuminated tennis courts and multi-use court, Gym, Sauna y Steam room, Non-motorized Watersports at the Marina: Snorkel, scuba demo and boogie boards and kayaking.
Nightly Activities & Entertainment:
Every night at 9:00pm a different show takes place at the theater. Also the variety of bars such as the Atlantis Bar and Karaoke Bar open until 2:00am. Themed dinner buffet nights at Magnus Restaurant are also available throughout the week.
CHILDREN'S PROGRAMS
Baby Club= 18 months to 3 years old. Kids Club= 4-12 years old Teen's Club= 13-17 years old. 9:00am- 6:00pm.
Applicable Ages: 18 months-18 years
Program Fees: Complimentary.

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: $15.00 USD per hour
Mini golf, WaterPark "Treasure Island", Zip line, Climbing Wall & Mini-Golf, X-Box, Billards, Ping Pong, Yoga, Aerobics, Volleyball, Basketball & Bingo.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1773 Recommend
1773 past Apple Vacationers would recommend Seadust Cancun Family Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2288reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Fun vacation with a few suggestions for the hotel
BARTHOLEMEW D.
Dec 07 2018
My husband and I visited this resort over the Thanksgiving weekend. Overall it was great, the accommodations were clean and well maintained. The air conditioning in the room was not effective and we were hot most of the time. Also, there are not a lot of snack foods available and none that we could find after 5pm. The food at the restaurants was good, but I would have liked some snack food in the evening while were were enjoying cocktails. The pools were great, the beach was great, the drinks were great and the staff was great.
Customer Rating: 

TEST
Seadust
TYLER M.
Dec 03 2018
The hotel itself was great the service was excellent everybody was very a big extremely friendly the food was wonderful and our room was very nice. The only complaint that I have is the staff that books excursions the people that wear the purple shirts were very very aggressive and continually kept asking if we were going to book excursions through their company and not Apple Vacations or through the hotel. It got to the point where I would avoid going through the lobby because I knew I was going to be pounced on by the representative that was assigned to me. It did make it very uncomfortable for myself and my group every time we would come in contact with these people. Other than that our experience at the hotel was wonderful
Customer Rating: 

TEST
Amazing Property
MICHAEL B.
Nov 29 2018
Not my first time to Cancun or al-inclusives. The Seadust resort was the best I've been to. Perfect for a family vacation. Would love to go back soon.
Customer Rating: 

TEST
Family Vacation - 2 adults & 2 kids
JONATHAN C.
Jul 30 2018
Mexico is our go to getaway, usually just my husband and I or with friends; this was our first time taking our kids (9 yo & 2 yo). With that said, we wanted to stay the closest to the airport since this was a short 3 day trip and we wanted to make the most of our visit. We had a HORRIBLE flight both arriving and departing that was booked through APPLE vacations (that's another review), so I was excited and hopeful to arrive to the hotel and just RELAX. we arrived around 11:30pm (11 hrs past our anticipated arrival) and were STARVING. I forgot the gentleman that checked us in, but he was not pleasant in contrast to what ll the reviews said about the service. That was however, a fluke because the rest of our stay, the staff was AMAZING. Extremely friendly and accommodating. If you've read any of my other reviews, you will know I do extensive research on the place i'm staying at prior to booking. This was no exception. Below I'll out line the PROS & CONS. PROS: -rooms are extremely clean. Probably one of the cleanest all inclusive hotels I've stayed at. This pertains ONLY to the rooms, not the buffet area or restaurants. -staff was ridiculously nice and accommodating (except first interaction) -pool was big enough to accommodate the guests. I never saw anyone struggling to find chairs like in other resorts. -truly a family/kids resort - had TONS of options for the kids, including their own water park separate from the main pool, kids club, teens club, daycare, mini golf, zip lining, and entertainment - painting, bracelet making, sports, video games at some restaurants, board games, etc. unfortunately there are more CONS than PROS. CONS: food was horrible. the 2 days we stayed there (one day wasted in delayed flights), we ate pizza 4 times. That's because we could not find anything we liked to eat. nothing looked appealing and everything we DID try and eat was subpar. extremely disappointed in the food. Thankfully we brought tons of snacks and food for my kids because they refused to eat any of the food, even though i got the to at least try it. Breakfast was the only good meal and that's not saying much....so we loaded up at breakfast and then kinda just snacked throughout the day. The lighthouse restaurant was probably the worst and the family sitting by us looked just as disappointed as the kids didn't even ate and just had desert. We told them they could order pizza and they too made a comment that their kids wouldn't eat anything there. Nor did the adults! I asked several times for the onion rings, chicken and pasta to be refreshed and it took way too long that I ended up just not eating anything and leaving. All the buffets for lunch and dinner looked like the food had been sitting out for a while. I cannot say enough about how disappointing the food was. I cringe thinking about it. -another review commented on the water in the rooms. for 4 ppl staying in ONE room, they left us 6 small bottles of water for our 3 day stay...TOTAL throughout the days we were there. 2 upon arrival and then refilled ONCE with 4 bottles on the 1st full day there. super stingy with the water and towel replacement. Something I am not used to at the Riu resorts as they freely give you water anytime you ask. -the cups are mini cups you typically get at buffets for children. I get that they want to minimize waste, which I appreciate cause they don't give you straws which are bad for the environment. However, i just keep bugging the staff for more drinks. they were probably 6 oz cups. -beach wasn't that great. not a lot of stress for the beach. again, not what i'm used to with other resorts. it's kinda like - here's the beach, do what you want. where other resorts have a ton of things going on at the beach. this could be because not a lot of ppl were on the beach, ubt that could be because of the lack of activities. who knows. -the seaweed!!!! We normally go to MX in Feb, this could be attributed to the time of year. But i have come to MX in July before and I don't recall it being this bad. This is NOT the resorts fault. However, I have stayed at other places that clean the area of the seaweed. It's unfortunate cause I imagined my kids would be at the beach ALL day everyday, otherwise I would have stayed in Chicago and just gone to a hotel with a pool had I known we'd just stay at the pool. My son didn't want to play on the beach because of all the seaweed. It was a ridiculous amount and if you looked down the shore, some areas were cleaner than others. In my experience, I have seen crews cleaning out the area in the wee early hours of the morning. extremely disappointed in the beach. -the elevators!!! there are 6 elevators in this huge hotel. 4 up front and 2 in the back. they have 12 floors. we were on the 11th. we spent SOOOOO much time just waiting for the elevators and when we DID get in, it was RIDICULOUSLY hot. I believe I rode the elevator twice and it had A/C, the other times I felt as though I was suffocating. It was HOT and muggy and cramped. One time I took the stairs from the 11th floor because it was taking way too long. It prevents ppl from wanting to go to their room during the day. I brought EVERYTHING I needed to the pool and when I forgot something, I dreaded going back. Not something you want to experience with kids either. -the staff. Although extremely nice, they just didn't seem happy. as if they were worked to the ground. at the Riu and Barcelo resorts I've stayed at, they were so upbeat and you could tell they were just HAPPY. the staff here looked overworked, it was disheartening. The food, elevators, and beach aone was enough for me to say I won't be coming back. I told my husband, lesson learned, we will only be staying at certain chains like Riu, Barcelo, Iberostar, Dreams, and Pardisus resorts. It's unfortunate cause I really did like all the stuff they had to do for the kids but it makes no sense if i'm not getting the great all inclusive benefits like the great food.
Customer Rating: 

TEST
Great room, food, and service just not sure what club-level I paid for got me over and above normal rae
JAMES F.
Jul 01 2018
I can't say enough good things about this resort. However, I am not sure what paying for the club-level got us.At previous resorts, club-level got us special high-end liquor and a separate snack and breakfast area. I didn't see any of that here.
Customer Rating: 

TEST
Relaxing Vacation!
CHRISTOPHER C.
Jun 13 2018
Enjoyed our relaxing vacation very much.
Customer Rating: 

TEST
A good value but be prepared for some things in a little disrepair.
SUZANNE S.
Mar 02 2018
For the price it's a very good value. The workers are second to none and VERY Friendly and helpful. However, you have to overlook some items falling apart. We had two different rooms. The first room we had water leaking from the bathroom ceiling then it was coming out of the lights. We reported it and they sent someone right away. We ended up having to move rooms. There are lots of little things. Like the door handles on the slider were both falling off. The paper holder next to the toilet was falling off the wall. IN the new room the door wouldn't close unless you slammed it and the strike plate on the door fell off. There are lots of those little things. The shower needed regrouted etc. Though when you think about it you realize you paid so little for lots of days you just have to over look those little things.
Customer Rating: 

TEST
hotel still under renovation
ARBINA S.
Jan 27 2018
Hotel was still under renovation. Some elevators were not functional. So we had to wait significantly longer time to use an elevator. The room where I stayed leaked water though the shower door causing water to flow over the bathroom floor and the closet is the bathroom where I had my suitcase. My one suitcase and clothes in there got all wet. Facilities that were listed as complementary was in fact for fee. Snorkeling, wind surfing, paddle boating were listed as complementary. Amstar is Apple Vacation's local rep. there. If I asked Amstar about the complementary services, they tell me to check with the hotel. If I ask hotel about it, they said "you need talk to apple vacation because they are the one who arranged you trip or check with Aqua World because they are the one who deal with water activity". If I talk to Aqua World, they tell me to talk to the hotel guys. I was bouncing among them. But I did not receive these complementary facility. Beware of timeshare Rep looming around the hotel lobby!
Customer Rating: 

TEST
Not worth the money
NICOLE O.
Jan 22 2018
No hot water in the hotel. Pool was ice cold. Hot tub was the same temperature as the pool. Water in the hotel room was hit or miss for being hot more on the miss. Front desk staff was not very helpful you would ask a question and get a blank stare. No real communication on what events are happening around the hotel. The food in the evening was good but the buffet was horrible. I picked up my bacon and it was not even cooked still raw. Hotel lobby needs work it was rainy and leaking from the ceiling water on the floor is a safety issue. Mixed drinks were sub par. I have never gone on a trip where I counted the hours til it ended. Conceirge service needs a lesson in customer service. Asked to speak to a manager was directed to the spa. I have never been to an all inclusive resort with no stocked mini fridge. We got 2 small bottles of water that we were told if we wanted more we needed to pay. Save yourself the grief and go to another hotel.
Customer Rating: 

TEST
read customer reviews!
THOMAS T.
Dec 27 2017
We generally stay at a five or six golden apple but loved the photos and a lot of the things this four red apple had to offer. I read reviews and decided we would try it. It was awesome the room was the largest room we have ever had and clean.The kids club and waterpark were awesome. The variety of resturants were plenty with great food and great service.Plenty to do day and night with the friendliest staff of workers always willing to accomadate.The beach was nice and clean plenty of chairs and palapas but the ocean is quite rough on that part of the strip. to much for myself and my grandkids but absolutely everything else was fabulous.Well worth the money we would recommend this hotel everyone especially if you have kids.
Customer Rating: 

TEST
THE WORST RESORT EVER, STAY AWAY.
REGINALDO S.
Aug 22 2017
This is the worst resort I ever been. 22 of my group of 24 got sick because of the water or the food, both are terrible. We had people with diarrhea and vomiting every day that we stayed there. AVOID THIS PLACE BEFORE YOU GET THERE, IT IS CHEAPER AND SAFER TO GET ANOTHER RESORT.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Family Vacation
Voyage626738, New York City, New York
Tue Dec 11 09:20:33 EST 2018
This Resort is GREAT its good for kids and alduts this was my 2nd time and i have enjoy it. The STAFF are very helpful and friendly I lost my phone and the Sercurity helped me find it. The food is good I love the food and drinks at the Mexican restaurant I would go again and recommend to friends and family.

Disappointed
Tonya V, Hannibal, Missouri
Sat Dec 08 02:42:34 EST 2018
As you can see by how many reviews I have posted I typically dont complain or compliment unless it is DESERVING! But this place could care less about their customers! Starting with 1st walking in you are approached with a so called group Infinity that are supposedly here for the customer. Not so much! They are only after their commission! We were in a suite and our mini bar didnt work,coffeemaker didnt work nor did the AC. Maintenance came 5 times before finally per our request they switched rooms. When I approached the so called "customer satisfaction group" ...in tears I might add they assured us of all the things they would do to make it right. When my husband when to receive these benefits they said he had to take a 90 min breakfast and tour. When I questioned this they said management would be in contact with us...never happened. We had stated it was our Anniversary and really wanted this special and felt that all in all they had wasted 2-3 hours of our trip time making empty promises. They had champagne but no glasses. Next morning we went for breakfast and I was leaving the buffet with a glass of orange juice and champagne flutes. They lady said I could not take them to my room! I argued we were on our Anniversary in the Club suite and had no glasses and would like orange juice for mimosas. She was reluctant but eventually allowed me to take some orange juice but said I would need to return the glasses when I was done! SERIOUSLY!!? And yes the do have several restaurants but only the buffet and snack are open for lunch. The others for supper and 2 or 3 that do not allow kids. We have not had coffee or waters stocked since day one in our room. And with a jacuzzi the promised robes would have been useful! We asked and they said they ran out of them!! What? Out of a room amenity in an all INCLUSIVE!? Im am actually giving a short version of our bad experiences but there are SO MANY to list! What a shame considering I ALWAYS spoke respectfully to them or was in tears but no respect in return! DO NOT expect to be pampered in this supposed ALL INCLUSIVE resort! They do not care for the customers wants. We actually toured another property to be aware for our next trip!

Excellent experience as allways
Guide188199,
Fri Dec 07 07:49:50 EST 2018
We were here in February and we had a very good experiece ... so we were happy to return here. All the stuff members are friedly and helpfull ... food is different compare to our country but very tasty and as a Family Resort they have a loads of activities for kids and also entertaining team is jyst petfect.

Family Trip
felipedodedo,
Tue Dec 04 06:55:06 EST 2018
Nice place to enjoy a family vacation. There are different spaces for all type of activities. There is a French restaurant with delicious plates without reservation. Pools are also great for children and adults. The beach area is very clean and quiet to stay with family while enjoy some drinks. The other restaurants are amazing. Fresh food for all tastes.

week in the sun
Ron P,
Sun Dec 02 13:35:09 EST 2018
i have to say was a very nice place service was beyond belief only thing i did not like was half the restaurant were closed they would alternate i assume due to not being full had a great gym beautiful spa



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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