Cancun

Sandos Playacar Beach Resort


Email | Share |
All Inclusive    

Sandos Playacar Beach Resort is an exceptional all-inclusive beach resort set along a wide stretch of glorious white sand caressed by the turquoise blue of the Caribbean Sea. Situated on the southern edge of Playa del Carmen, the master-planned community of Playacar offers bikers and hikers the perfect spot to enjoy a stroll while admiring lush green jungle and Mayan ruins. Head over to Playa del Carmens famous 5th Avenue which is a short 10 minute bike ride away. 5th Avenue offers great shopping, dining, coffee shops, and people watching.

Spend long, peaceful days steeped within the refreshing waters of one of nine gorgeous swimming pools, including a separate pool area exclusively for adults and five just for kids. Riviera Blue Snack Bar is located poolside, open for brunch and lunch with some tasty snack options. Agave Blue Moon Bar (exclusively for Select Club Adults Only) offers beachside service with drinks and snacks in the mornings and afternoons. The friendly animation staff is on hand each day to make sure the entertainment and fun never stop. The water, land, and day/night activities come together to offer an unforgettable vacation experience. Be sure not to miss the nightly entertainment including cabaret shows, music performances and theme shows.

The new family area is a must for families looking for an amazing beach vacation. There is an oceanfront main pool and swim-up bar and an incredible waterpark for kids! There is also transportation from the family area to the beach area.

Enjoy an exciting variety of on-site watersports at no extra charge, or try your hand at a game of tennis on one of four floodlit courts. Kids and teens enjoy carefree days with new friends and peers at their own separate clubs and activity centers. Teens can kick back and play games of ping-pong, billiards, foosball and video games. A world of fun and discovery awaits your little ones. Activities include a playground, swimming, mini-golf, face painting, movies and more! Experience complete harmony with nature when you rest, relax and indulge in the treatments of Spa Sandos (fee).

Indulge in the culinary delights offered at any of seven a la carte and three buffet restaurants. Savor delicious Italian, Brazilian, Mediterranean, Asian, French and Mexican cuisine, with no restrictions on the number of nights you choose to dine at either (reservations are required only for Brazilian restaurant).

Elegant, welcoming, comfortable, and priced just right! At the Sandos Playacar Beach Resort, everything is provided for your enjoyment and pleasure - Food, drinks and the warm Caribbean sun. Welcome to Mexico!

Find more information about Sandos Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Sandos Playacar is located in the glorious resort area of Playacar, on the corridor between Cancun and Tulum, facing the island of Cozumel. The Xel-Ha natural aquarium and the incredible X-Caret ecological theme park are a short distace away.
Address: PSEO XAMAN-HA, LOTE 1 MANZANA 1
PLAYA del CARMEN
QR

MX
Local Phone: +52-984-877-4040
Toll Free Phone: 1-877-888-GALA
Fax: 011-52-984-873-1169
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Shopping Mall Nearby (10 minutes)
Pools
Number of Pools: 9

9 Pools in the complex, including 1 exclusively for Select Club Adults Only Section &5 for children.
Golf: NEARBY
Playacar Golf Club, 5 minutes away
Playacar's championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: Included
Club Rental Fees: $
Caddy: Not available
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Free yourself from the stress of work and take a beach break! Escape to Sandos Playacar, where all you have to worry about is digging your toes into a glorious patch of white sand bathed by the turquoise waters of the Caribbean Sea. book your stay in the Select Club Adults Only section (ages 18 plus) with its own lagoon-style pool, swim-up bar, exclusive breakfast buffet and access to upgraded amenities. Beach: The Sandos Resort features a remarkable beachfront location along a wide stretch of gleaming white sand against the sparkling clear waters of the beautiful Caribbean. Relax beneath the shade of a palapa, or enjoy a day of snorkeling. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 819
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed. No springbreakers. Guests must be at least 18 years old to check in. Casual elegant attire is required at all the a la carte restaurants. Men must wear dress shirt, pants, and shoes.
ROOM TYPES
RIVIERA FAMILY KING JRSUITE
Start planning your Playa del Carmen beach vacation & bring the kids along. Located in the Family Section at the center of the resort, close to the family pool, these rooms have an integrated living area, plus a Jacuzzi® tub in the bathroom.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
OCEAN FRONT SUPERIOR ROOM
King bed, Balcony with oceanview, bathroom with shower and Select Club amenities. Minibar stocked with water, soft drinks and beer, Safety box, Bathrobes, VIP Bracelet for access to Select Club Adults Only facilities.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
ROYALELITE HACIENDA 1BEDROOM
Newly renovated. Located within the Royal Elite Hacienda area of the resort amidst relaxing villas with garden views and a shared pool. One bedroom with one king and one twin, and one bedroom with two twins. Balcony, Jacuzzi, sun terrace, sitting room.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SELECT OCEAN FRONT
When you stay in these rooms, you'll get gorgeous Caribbean Sea views, along with access to their Select Club Adults Only services like an exclusive pool area, Select Club breakfast and two Premium Club bars.
Other Amenities -
RIVIERA FAMILY QUEEN JRSUITE
Start planning your Playa del Carmen beach vacation & bring the kids along. Located in the Family Section at the center of the resort, close to the family pool, these rooms have an integrated living area, plus a Jacuzzi® tub in the bathroom.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
SELECT SUPERIOR ROOM
Rooms give guests access to exclusive areas of the resort including adult only pools, VIP lounges, restaurants & much more. The spacious open plan living area, in-room Jacuzzi®, large terrace & 24 hour room service make these rooms an attractive option.
Other Amenities -
STANDARD SGL PARENT W/CHILD
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
DINING
Sandos Playacar Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 19 Restaurants at Sandos Playacar Beach Resort:
Le Gourmet - A La Carte French, 6:00pm-11:00pm.
Gourmex - A La Carte Mexican, 6:00pm-11:00pm.
Bar La Plaza - 9:00am-12:00am.
Festival - Main buffet, 7:00am-11:00am, 12:30pm-4:00pm and 6:00pm-11:00pm.
Fogo De Janeiro - Brazilian Rodizio, 6:00pm-11:00pm.
Cupcake Cafe - 8:00am-12:00am.
Riviera Grand Buffet - Buffet, 7:00am-11:00am.
El Gaucho - A La Carte Arngetinian Steakhouse, 6:00pm-11:00pm.
La Mision Disco - Adults only (18 plus years), 11:00pm-2:00am.
Asiana - A La Carte Asian, 6:00pm-11:00pm.
Swim Up Bar - 9:00am-6:00pm.
Lobby Bar Riviera - 8:00am-12:00am.
Il Piemonte - A La Carte Italian, 6:00pm-11:00pm.
Riviera Blue - 10:00am-6:00pm
Riviera Blue - Poolside Snackbar, 12:30pm-4:00pm.
Select Club Pool Bar - Exclusively for select club adults only guests, 8:00am-10:00pm.
Select Club Adults Only - Exclusively for select club adults only guest, 7:00am-11:00am.
Creperia - Crepes, 11:00am-12:00am.
Chayita - Mexican Grill, 11:00am-2:00am.
CHILDREN'S PROGRAMS
The hotel offers specially trained personnel to supervise & entertain children (between 4 to 12 years of age) plus special activities for juniors up to 17 years old. Hours are 10:00am-11:00pm. Baby Club ages 2-3 years.
Applicable Ages: 4-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 5 hours
The Kids Disco is available selected evenings from 8:00pm to 9:00pm and the Teen's Club is available every evening from 5:00pm to 11:00pm. Kids even have their very own cafeteria in the Mini Club.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
940 Recommend
940 past Apple Vacationers would recommend Sandos Playacar Beach Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 15639reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Not the best service
CYNTHIA J.
Aug 27 2018
wanted to write about my poor experince at Sandos Playacar. I was recommended this resort by Apple Vacation rep when I wanted something comparable to RIU but with a childcare center that started at 3 years old (RIU started at 4 years old). Which was false information, since at 3 years old and adult had to be with my son which defeated the whole purpose of childcare. This resort is NOT comparable to RIUs or kid-friendly. Marichelo greeted us at the reception desk. For our initial encounter I was thrown back that she wasn’t more welcoming. We were exhausted from a day of travel and she was very short with us. We were concerned about her scanning the passports and when we asked why she needed the passport she responded “So I can scan them.” It was obvious that she was scanning so we asked for more clarification to why she was scanning it and only then she explained. We were okay with security reasoning behind it but her attitude was not what we expected. Our room was at least 10 minute walk if not more with a 3 year old to the beach and main eating areas. I was disappointed by the distance and asked for a different room. I had to downgrade the room in order to get something closer and more manageable to travel to beach daily. When I asked if I could get reimbursed with a resort credit (spa) for the money I was losing they said no. Matilda was helpful in being in contact and rearranging the room. The service is also not all inclusive. Arriving one gets the sense of the class system the resort works on. I had a blue bracelet and I quickly saw that those with the black bracelet not only had better service but access to specific pools, bars, and top shelf liquor. I wish I wold have no about this prior to booking as I would have like to experience all inclusive. It's been my past experience with other resorts that all clients are equal and this was not the case at Sandos. However, Pablo from buffet was super attentive and realized our disappointment with the service and our stay. He did what he could to make our time there more enjoyable. We ended our trip with a private dinner and had top service at this dinner. Janet and Jose were fantastic and made dinner a great experience. Another poor experience was the servers were not as friendly as other resorts. Not sure if the blue bracelet label had anything to do with it. Rodolfo at GOURMEX was terrible has a server. He rushes us to take our order, I asked for a minute and he stood at the table. I continued to read the menu and he began to tap his pen on the table! I was annoyed with this, that I just placed an order for what my mother was having. When it came time for dessert he quickly walked passed our table and roughly handed my mother the menu which landed on her chest. This was when I got up and spoke to the manager. The manager was approachable, listened, and apologize for the server's actions. FOOD was so hard to get! The resort doesn't take roses for dinner so be prepared to wait in line to get into a restaurant. Also, we would walk to one restaurant for lunch and it would be close and by the time we walked to the other (because it was that far of a walk) the other would be closed! Lastly, when I was leaving feedback in hotel kiosk, one of the entertainment members was watching over my shoulder and reading my comments. She then interrupted me asking why I scored entertainment at "good" and not "great" I was annoyed but explained my concerns for lack of children's entertainment in a kid-friendly resort. The she proceeded to read and translate my comment into Spanish for the guest waiting in line. I turned around and asked her to please respect my space and stop reading and translating my comments to others! Overall, I would NOT RECOMMEND this place, not worth the money.
Customer Rating: 

TEST
Great staff!
LEE R.
Aug 16 2018
Staff were always very helpful. On another note, maintenance needs upgraded on showers. We continually had water running out from under our shower door creating a mess in the bathroom. The one thing I didn’t like in the shower was that there was no place to really put anything like bottles of shampoo, soap etc.
Customer Rating: 

TEST
TAMMY P.
Apr 24 2018
I was very disappointed with the Amstar representative st the hospitality desk. Her name Adriana or close to that.
Customer Rating: 

TEST
Injury at Hotel
JOSEPH L.
Feb 22 2018
Our room was flooded due to a plumbing problem in the room next door. The water seeped into our room overnight and when my wife got up in the morning she slipped and fell on the slippery floor. She injured her knee and shoulder in the fall. When we called down to report the situation all we were told is to call another number, because the front desk didn't want to deal with the situation. The Hotel offered no help or any comfort to my wife for this situation. Only after I demanded a room change was I given a new room. Not a bigger or better room, just a safer room. This incident ruined our trip. All I can tell all guests is that if there is an incident you will get little or no help from this Hotel.
Customer Rating: 

TEST
MANDY M.
Feb 21 2018
The Sandos PlayaCar hotel had a great location with wonderful meals in the evenings. The service was great and we liked how the staff was very accommodating for our friend with a Gluten Allergy. As far as the negatives, I think the rooms need major updating. Overall nice resort though
Customer Rating: 

TEST
Can't wait to go back!
GERALD E.
Feb 05 2018
CHECK IN: Was a tad slow but when it came our turn, the guy checked us in and the other couple we came with at the same time, even put us 1 room a part. Our Apple Rep met us right away. The Timeshare people were circling like hawks but I already knew we had to say no right away or avoid them altogether. Grabbed a drink at the bar lobby and off to our rooms we went. ADULT SECTION ROOM: Our room was great! Ground level, pool view, super clean. The A/C worked great. Fridge came unplugged a little somehow during our week there. We did have problems with the outlets as well. We would have our phones plugged in but the plug seemed to fall out if you weren't careful. ROOM SERVICE: We called for room service a few nights. They were quick and very nice. MAID SERVICE: Super nice! Loved the towel animals on our bed. Even brought a bouquet of flowers one day. ADULT POOL: BEST PART!!!!!!! David, Luis, Fabian (I think that's his name) were great!! The pina coladas were a tad runny for my liking so I asked for more ice and to be thicker. They had no problem doing so. They knew which drink each person preferred and were bringing drinks to you when they seen you without. David by far was our favorite, only because he was the one walking around getting everyone drinks so we got to know him better. His personality was top notch!!! HE made our vacation!! HE is the reason we are planning to come back lol!!! You can really tell he loves what he does. He suggested new drinks or shots to try and he didn't steer us wrong. The adult side is super quiet and could be a little more lively. Not a party, but more lively. Get some games going, something. Music would be ideal! BBQ was good. Tacos would be a good add to it instead of just nachos. STAFF/GROUNDSMEN: Never walked by someone without an Hola! Buenos Diaz! Some of the nicest people we've ever met. GROUNDS: Beautiful!!!! Seen cats that were super friendly. A donkey that gave you love nibbles because he wanted your attention and you turned your back for a picture haha! Iguanas were neat to see as well as the coatis and some rabbit looking thing. BEACH: Gorgeous!! A nice little stroll from the adult side or hop on the golf cart. Tons of chairs, bar and snacks. RESTAURANTS: Didn't have an item we didn't like. Wait staff was good, some didn't speak much english or understand so we both struggled but made do. It didn't effect our experience at all. SPA: Spa people were too pushy. Go there for your FREEBIES! ENTERTAINMENT: GREAT!!!
Customer Rating: 

TEST
Poor hotel
VERNON K.
Jan 18 2018
I feel the quality of the hotel was poor. We paid for a Superior Ocean Front Room and all we saw every morning were bushes. I could of just paid for a regular room at that point. For the adult side you had no entertainment at ALL!! This is a total disappointment!! I feel we deserve some type of refund from Apple for what we paid with the lack of view and lack of entertainment. We didn't even use the adult side and couldn't even swim in the pools because they were so cold.
Customer Rating: 

TEST
We had a great stay at our hotel
TERRY F.
Dec 24 2017
WE have been here many times, and this was the best. The Apple concierge, Jimmy Vasques was at the check in when we arrived. He could not have been better!! The staff at this hotel is the best we have had...see our reviesw on Trip Adviser. I think the hotel could be rated higher than it is now by apple. Great food and service.
Customer Rating: 

TEST
WE HAD A YOUNG MAN CLEAN OUR ROOM AND HE DID A GREAT JOB AND WAS VERY FRIENDLY AND MADE ANIMALS
FRANK A.
Nov 21 2017
TO PUT ON MY BED EVERY NIGHT IT WAS A JOY TO RUN IN TO HIM WHEN HE WAS CLEANING HE WAS A GREAT JOY TO RUN IN TO HIM
Customer Rating: 

TEST
Sandos Playacar Beach Resort
KIMBERLY D.
Aug 21 2017
My husband and I visited this resort to celebrate our anniversary with family. The hotel staff was wonderful and answered all of our questions. We would definitely recommend this Resort to friends and family.
Customer Rating: 

TEST
Not what I expected.
JENNIFER T.
Jun 01 2017
Our check in and check out time was not timely. Check in was confusing due the staff member. Our room was not comfortable. It was warm in our room. I called front desk, they sent a maintenance man, he turned the dial back and forth a couple times and said it will be cool in 10 min. It never happened. The drain in our shower didn't drain and the drain cover was not screwed to the shower floor. It would flood our bathroom. If you are a smoker this is not the resort for you. This is an "ECO" resort, so apparently they prefer you not to smoke as well. Very limited smoking areas. If you expect to get wifi as the resort advertises. It is VERY limited. I made two dinner reservations. One with and Apple Rep and another at the ext that the Apple Rep said to call and both were a mess. One was not made at all, the other was made at a restaurant that was closed the night the rep made the reservation. I was on a budget for this trip as it was a last minute short vacation for my daughter and I. Always remember, you get what you pay for.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Arrived today and disappointed
Sheila M,
Wed Dec 12 17:54:23 EST 2018
If you are looking for somewhere with kids this place is a mistake. Most of the hotel is off limits and the areas that are at the center are for adults only even the pools. Once arriving the walk to the closest restaurant without a wait was over 8 minutes (yes I timed it). The top right of my picture is where they have moved all families and the bottom left are the pools and tiny beach section kids are allowed in.

Best entertainment EVER!!!!!!
Joanna L,
Wed Dec 12 16:41:29 EST 2018
I was staying at this resort with my family for 9 days. The entertainment team and show is the best ever! My girls love the shows and look forward to it every night. Made our trip even better!! And the best chubby latin guy Emmanuel he's the top!!! Thanks everyone for all the good atention's .. We are going to come back !!

Terrible Customer Service!
Kelsey M,
Wed Dec 12 12:22:53 EST 2018
Last year my Husband won a 7 day stay at this resort with maritime travel, of course this DID NOT include the cost of the flights. So we tried to work with maritime and the resort to find a time when we could stay and also when flights were not ridiculously priced, unfortunately there was an expiry date on our so called "prize" we only had a year to claim it which doesn't sound so bad but there is only a few months out of the year that you can/want to go to Mexico and of course there was black out date that we were not allowed to go on so it limited us quite a bit. Then when we finally booked our trip we had to get plane tickets- which for both of us during the time we booked our trip was going to cost roughly $2000 or more. so we asked if we could extend our trip just by a few months but of course they denied us instantly. terrible customer service and hard to get ahold of. If I ever go to Mexico I will most certainly not be staying here!

Excellent kids club
Mommabear1974, Irvine, California
Wed Dec 12 10:36:25 EST 2018
Our 4 year old loved the kids club. Wendy and her staff were amazing. Our little guy is over the top active so they were a god send with us bringing our three month old as well:) They kept him busy swimming,painting, tours to the beach and lots more.

Great vacations
Gabriela C, San Carlos de Bariloche, Argentina
Tue Dec 11 15:59:42 EST 2018
It is not the first time we have gone to Sandos Playacar, but everytime we go, we love it more. The place is great for chilling out and just relaxing. The new pool is great. The service is terrific, the people are always smiling, they are really polite and always try to give you their best. The best restaurants are the Brazilian, the Argentinian and the Mexican. The main buffet is a little crowded and they have a spoon problem, I never could find one, but that is the only complaint we had!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe