Cancun

Sandos Playacar Beach Resort


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All Inclusive    

Sandos Playacar Beach Resort is an exceptional all-inclusive beach resort set along a wide stretch of glorious white sand caressed by the turquoise blue of the Caribbean Sea. Situated on the southern edge of Playa del Carmen, the master-planned community of Playacar offers bikers and hikers the perfect spot to enjoy a stroll while admiring lush green jungle and Mayan ruins. Head over to Playa del Carmens famous 5th Avenue which is a short 10 minute bike ride away. 5th Avenue offers great shopping, dining, coffee shops, and people watching.

Spend long, peaceful days steeped within the refreshing waters of one of nine gorgeous swimming pools, including a separate pool area exclusively for adults and five just for kids. Riviera Blue Snack Bar is located poolside, open for brunch and lunch with some tasty snack options. Agave Blue Moon Bar (exclusively for Select Club Adults Only) offers beachside service with drinks and snacks in the mornings and afternoons. The friendly animation staff is on hand each day to make sure the entertainment and fun never stop. The water, land, and day/night activities come together to offer an unforgettable vacation experience. Be sure not to miss the nightly entertainment including cabaret shows, music performances and theme shows.

The new family area is a must for families looking for an amazing beach vacation. There is an oceanfront main pool and swim-up bar and an incredible waterpark for kids! There is also transportation from the family area to the beach area.

Enjoy an exciting variety of on-site watersports at no extra charge, or try your hand at a game of tennis on one of four floodlit courts. Kids and teens enjoy carefree days with new friends and peers at their own separate clubs and activity centers. Teens can kick back and play games of ping-pong, billiards, foosball and video games. A world of fun and discovery awaits your little ones. Activities include a playground, swimming, mini-golf, face painting, movies and more! Experience complete harmony with nature when you rest, relax and indulge in the treatments of Spa Sandos (fee).

Indulge in the culinary delights offered at any of seven a la carte and three buffet restaurants. Savor delicious Italian, Brazilian, Mediterranean, Asian, French and Mexican cuisine, with no restrictions on the number of nights you choose to dine at either (reservations are required only for Brazilian restaurant).

Elegant, welcoming, comfortable, and priced just right! At the Sandos Playacar Beach Resort, everything is provided for your enjoyment and pleasure - Food, drinks and the warm Caribbean sun. Welcome to Mexico!

Find more information about Sandos Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Sandos Playacar is located in the glorious resort area of Playacar, on the corridor between Cancun and Tulum, facing the island of Cozumel. The Xel-Ha natural aquarium and the incredible X-Caret ecological theme park are a short distace away.
Address: PSEO XAMAN-HA, LOTE 1 MANZANA 1
PLAYA del CARMEN
QR

MX
Local Phone: +52-984-877-4040
Toll Free Phone: 1-877-888-GALA
Fax: 011-52-984-873-1169
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Shopping Mall Nearby (10 minutes)
Pools
Number of Pools: 9

9 Pools in the complex, including 1 exclusively for Select Club Adults Only Section. A 170 m/558 ft infinity pool overlooking the Caribbean Sea, offering a children's p ool with 5 slides and a rain tree
Golf: NEARBY
Playacar Golf Club, 5 minutes away
Playacar's championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: Included
Club Rental Fees: $
Caddy: Not available
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Free yourself from the stress of work and take a beach break! Escape to Sandos Playacar, where all you have to worry about is digging your toes into a glorious patch of white sand bathed by the turquoise waters of the Caribbean Sea. book your stay in the Select Club Adults Only section (ages 18 plus) with its own lagoon-style pool, swim-up bar, exclusive breakfast buffet and access to upgraded amenities. Beach: The Sandos Resort features a remarkable beachfront location along a wide stretch of gleaming white sand against the sparkling clear waters of the beautiful Caribbean. Relax beneath the shade of a palapa, or enjoy a day of snorkeling. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 819
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed. No springbreakers. Guests must be at least 18 years old to check in. Casual elegant attire is required at all the a la carte restaurants. Men must wear dress shirt, pants, and shoes.
ROOM TYPES
RIVIERA FAMILY KING JRSUITE
Start planning your Playa del Carmen beach vacation & bring the kids along. Located in the Family Section at the center of the resort, close to the family pool, these rooms have an integrated living area, plus a Jacuzzi® tub in the bathroom.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
OCEAN FRONT SUPERIOR ROOM
King bed, Balcony with oceanview, bathroom with shower and Select Club amenities. Minibar stocked with water, soft drinks and beer, Safety box, Bathrobes, VIP Braceletfor access to Select Club Adults Only facilities.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
ROYALELITE HACIENDA 1BEDROOM
Newly renovated. Located within the Royal Elite Hacienda area of the resort amidst relaxing villas with garden views and a shared pool. One bedroom with one king and one twin, and one bedroom with two twins. Balcony, Jacuzzi, sun terrace, sitting room.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SELECT OCEAN FRONT
When you stay in these rooms, you'll get gorgeous Caribbean Sea views, along with access to their Select Club Adults Only services like an exclusive pool area, Select Club breakfast and two Premium Club bars.
Other Amenities -
RIVIERA FAMILY QUEEN JRSUITE
Start planning your Playa del Carmen beach vacation & bring the kids along. Located in the Family Section at the center of the resort, close to the family pool, these rooms have an integrated living area, plus a Jacuzzi® tub in the bathroom.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
SELECT SUPERIOR ROOM
Rooms give guests access to exclusive areas of the resort including adult only pools, VIP lounges, restaurants & much more. The spacious open plan living area, in-room Jacuzzi®, large terrace & 24 hour room service make these rooms an attractive option.
Other Amenities -
STANDARD SGL PARENT W/CHILD
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
DINING
Sandos Playacar Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 13 Restaurants at Sandos Playacar Beach Resort:
Il Piemonte - A La Carte Italian, 6:00pm-11:00pm.
Riviera Blue - Poolside Snackbar, Lunch: 12:30pm-4:00pm and Drinks: 10:00am-6:00pm
Blue Moon - Snack during the day. 10:00am-5:00pm.
Creperia - 11:00am-12:00am.
Chayita - Mexican Grill, specializing in burritos, tacos and salads. 11:00am-2:00am.
Le Gourmet - A La Carte French cuisine, 6:00pm-11:00pm.
Gourmex - Mexican Cusinie, 6:00pm-11:00pm.
Festival Grand Buffet - Main Restaurant, 7:00am-11:00am, 12:30pm-4:00pm and 6:00pm-11:00pm.
Fogo De Janeiro - Brazilian rodizio restaurant, 6:00pm-11:00pm.
Cupcake Cafe - 8:00am-12:00am.
Riviera Grand Buffet - Breakfast buffet, 7:00am-11:00am.
El Gaucho - A La Carte Arngetinian Steakhouse, 6:00pm-11:00pm.
Asiana - A La Carte Oriental Restaurant, 6:00pm-11:00pm.
CHILDREN'S PROGRAMS
The hotel offers specially trained personnel to supervise & entertain children (between 4 to 12 years of age) plus special activities for juniors up to 17 years old. Hours are 10:00am-11:00pm. Baby Club ages 2-3 years.
Applicable Ages: 4-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 5 hours
The Kids Disco is available selected evenings from 8:00pm to 9:00pm and the Teen's Club is available every evening from 5:00pm to 11:00pm. Kids even have their very own cafeteria in the Mini Club.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
940 Recommend
940 past Apple Vacationers would recommend Sandos Playacar Beach Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 16372reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
The best vacation I have ever had
LOUISE M.
Mar 07 2019
Sandos is a well oiled organization. The place is beautiful, the food outstanding, and the hospitality unmatched.
Customer Rating: 

Great Resort
ROBERT M.
Feb 24 2019
I would highly recommend this resort. Everything was top notch and we will definitely go back.
Customer Rating: 

Service at check in
EDWARD F.
Jan 18 2019
The front desk staff was very short and rude to answer any question we may have had. We were required to wear a wristband during our stay and my wife's band was too tight at first so she asked if she could get it loosened. The receptionist (MARIA) made a rude remark to her and stated that this was gonna be a problem. She fixed the problem but even after that incident she was not very welcoming. It really left a bad taste about the rest of the staff. Our friends kept asking for the manager for an issue they were having and they were told that he was busy and or not there that day. Just not a good way to start our stay.
Customer Rating: 

Awesome overall!!!
CHRISTOPHER L.
Jan 17 2019
Without question, my stay at the Sandos Playacar resort was "muy bien!" My Apple Vacations agent, Cassandra Erne, did a fantastic job putting it together! The only true complaint I have is about the customer service on the return flight from Cancun to Cleveland, but that's an issue I'll be addressing with Frontier Airlines! All things considered, Apple Vacations did a marvelous job, and I'll recommend the company, the specific agent (Mrs. Erne), and the resort to anyone and everyone looking to book a marvelous vacation!!!!
Customer Rating: 

Not a place for families anymore.
SERGEY F.
Jan 04 2019
The hotel has made a lot of changes since the last time we were there, most of them for the worse. The beach is still amazing but the developed portion of the beach with shade and palapas is now fenced off and off-limits for families. The new family beach is overcrowded. People had to fight for chairs, while the adults-only beach was half-empty. The buildings closest to the beach are for adults only and guests with family (blue) bracelets are not allowed to even walk through that area. A manager told us that we couldn't walk to the adults-only bar on the paved walkway and were only allowed to get there walking on the sand. The family section now is what used to be adults-only section and is at least a 20-minute walk to the beach. There were shuttles running but most of the time they were full. We came there for the beach and were still able to enjoy it, but it seems like the hotel's policy now is segregation. They prefer adults and treat families as second or even third-class citizens.
Customer Rating: 

Couple vacation
CARL S.
Dec 26 2018
Need more bathrooms near the beach, a couple of the day the beach bar was closed, why? Didn't like the wait for the shuttle. Like the fact men did not have to wear long pants and did not have to make reservations to dinner. Loved the adults only ocean view room!!
Customer Rating: 

awesome time
JAMES L.
Dec 21 2018
We where celebrating a birthday and the hotel staff and management went over and above all expectations. It was a fantastic stay and i am planning my return already!!
Customer Rating: 

Not the best service
CYNTHIA J.
Aug 27 2018
wanted to write about my poor experince at Sandos Playacar. I was recommended this resort by Apple Vacation rep when I wanted something comparable to RIU but with a childcare center that started at 3 years old (RIU started at 4 years old). Which was false information, since at 3 years old and adult had to be with my son which defeated the whole purpose of childcare. This resort is NOT comparable to RIUs or kid-friendly. Marichelo greeted us at the reception desk. For our initial encounter I was thrown back that she wasn’t more welcoming. We were exhausted from a day of travel and she was very short with us. We were concerned about her scanning the passports and when we asked why she needed the passport she responded “So I can scan them.” It was obvious that she was scanning so we asked for more clarification to why she was scanning it and only then she explained. We were okay with security reasoning behind it but her attitude was not what we expected. Our room was at least 10 minute walk if not more with a 3 year old to the beach and main eating areas. I was disappointed by the distance and asked for a different room. I had to downgrade the room in order to get something closer and more manageable to travel to beach daily. When I asked if I could get reimbursed with a resort credit (spa) for the money I was losing they said no. Matilda was helpful in being in contact and rearranging the room. The service is also not all inclusive. Arriving one gets the sense of the class system the resort works on. I had a blue bracelet and I quickly saw that those with the black bracelet not only had better service but access to specific pools, bars, and top shelf liquor. I wish I wold have no about this prior to booking as I would have like to experience all inclusive. It's been my past experience with other resorts that all clients are equal and this was not the case at Sandos. However, Pablo from buffet was super attentive and realized our disappointment with the service and our stay. He did what he could to make our time there more enjoyable. We ended our trip with a private dinner and had top service at this dinner. Janet and Jose were fantastic and made dinner a great experience. Another poor experience was the servers were not as friendly as other resorts. Not sure if the blue bracelet label had anything to do with it. Rodolfo at GOURMEX was terrible has a server. He rushes us to take our order, I asked for a minute and he stood at the table. I continued to read the menu and he began to tap his pen on the table! I was annoyed with this, that I just placed an order for what my mother was having. When it came time for dessert he quickly walked passed our table and roughly handed my mother the menu which landed on her chest. This was when I got up and spoke to the manager. The manager was approachable, listened, and apologize for the server's actions. FOOD was so hard to get! The resort doesn't take roses for dinner so be prepared to wait in line to get into a restaurant. Also, we would walk to one restaurant for lunch and it would be close and by the time we walked to the other (because it was that far of a walk) the other would be closed! Lastly, when I was leaving feedback in hotel kiosk, one of the entertainment members was watching over my shoulder and reading my comments. She then interrupted me asking why I scored entertainment at "good" and not "great" I was annoyed but explained my concerns for lack of children's entertainment in a kid-friendly resort. The she proceeded to read and translate my comment into Spanish for the guest waiting in line. I turned around and asked her to please respect my space and stop reading and translating my comments to others! Overall, I would NOT RECOMMEND this place, not worth the money.
Customer Rating: 

Great staff!
LEE R.
Aug 16 2018
Staff were always very helpful. On another note, maintenance needs upgraded on showers. We continually had water running out from under our shower door creating a mess in the bathroom. The one thing I didn’t like in the shower was that there was no place to really put anything like bottles of shampoo, soap etc.
Customer Rating: 

TAMMY P.
Apr 24 2018
I was very disappointed with the Amstar representative st the hospitality desk. Her name Adriana or close to that.
Customer Rating: 

Injury at Hotel
JOSEPH L.
Feb 22 2018
Our room was flooded due to a plumbing problem in the room next door. The water seeped into our room overnight and when my wife got up in the morning she slipped and fell on the slippery floor. She injured her knee and shoulder in the fall. When we called down to report the situation all we were told is to call another number, because the front desk didn't want to deal with the situation. The Hotel offered no help or any comfort to my wife for this situation. Only after I demanded a room change was I given a new room. Not a bigger or better room, just a safer room. This incident ruined our trip. All I can tell all guests is that if there is an incident you will get little or no help from this Hotel.
Customer Rating: 

TripAdvisor Traveller Reviews
Great Family Resort!!
Kristenakuf, Appleton, Wisconsin
Wed Apr 10 14:36:16 EDT 2019
We travelled to Playa Del Carmen for the first time with our kids ages 10, 8, and 4 and could not be happier with our stay at Sandos Playacar. We stayed in the family section. The rooms were very clean and spacious for our family of 5. Every room has a jug of filtered water and there is filtered water all throughout the resort. We brought our own bottles and filled up everywhere. Every single employee we encountered whether it was the cart drivers, food workers, bartenders, room service, housekeeping or employees in passing had a big smile and greeting! Everyone was friendly and very accommodating. Our kids really enjoyed the buffet. Though the other restaurants are kid friendly, we often took them the kids club so we could enjoy the dining experience better. The food at the buffet was of good quality. It wasn’t nasty like a Golden Corral and it had a lot of options. I eat mostly vegetarian and really enjoyed the options in the Mexican part of the buffet. The staff at the kids club were amazing. Our kids begged to go there everyday. It is about a mile walk from the family section to the beach and water park, which I personally didn’t mind after eating at the buffet. The golf carts run often enough that you don’t have to walk if you don’t want to. Our kids loved the wildlife all over the resort, especially the cats and monkeys. The evening entertainment was a lot of fun. The beach and water park pool is where we spent most of our time. There were lots of other beach activities for the kids daily. I honestly cannot think of anything that would need improvement. Can’t wait to go back next year!

Entertainment area
Megan H,
Wed Apr 10 13:14:28 EDT 2019
Manuel and yessi were great. They entertained us the entire trip. We loved the whole experience from bingo to eatery volleyball. Would give them 10 stars if possible. Will definitely plan to return again.

Mostly Great just needs a little work
Nikki2383, Hamilton, Ontario
Wed Apr 10 08:20:28 EDT 2019
Just returned from a week at Sandos Playacar we did the select club (adults only) The entire hotel grounds are beautiful. Every staff member we spoke with was helpful and always asking if they could do anything else for you. My reviews tend to be long so I’ll try to break it down so you can just skip to what you’re looking for. Check in- Was faster and easier than at any other resort I’ve been to. Walked in got handed a drink the woman at the counter finished with the couple in front of us asked our names and if we wanted a stronger drink! She ordered us 2 Margarita’s and someone brought them over from the bar she put our bracelets (*room key is on your bracelet and is a great idea I never had to worry about carrying a room key or losing it LOVED THIS) on and introduced us to a guy that was there for the upsell. We actually agreed to go on the “elite upsell tour” and were promised 2 50 minute massages. Did the tour the next morning it’s 90 mins the first 30 you just eat breakfast with the lady and talk then we were shown the construction and new area on the beach and the elite haciendas we came back and sat down to talk $. We told them it wasn’t for us at this time and they weren’t pushy at all she calls the manager over he offers another smaller package and we said no and they gave us our vouchers for massage. This wasn’t an unpleasant experience at all it was actually nice to walk the grounds with her because she showed us stuff we probably wouldn’t have found on our own and what we had access to and what we didn’t. The voucher said 2 relaxing massages and you could upgrade them if you wanted I thought they would be pathetic lightly rubbing massages and they weren’t at all they were amazing massages right on the beach very much like I get from my RMT at home it was absolutely worth our time to do this. Beach - amazing huge white sand beach in the select club area with lots of seating maybe not all had shade but the sun moves and lots of people just moved their seats either in or out of the sun. The select club never seemed to have much for "entertainment" The days we were there they had darts for about 30 mins, a stretching class and a very small very inactive dance thing going on. We went over to the family section of the beach a couple of times thinking maybe that's where the entertainment was but everything is like island time and if it says 11am they didn't start setting up until 11:30 or 11:45 and did it very slowly still no music or high energy anything. Pools - The adult pool is BORING if you are looking for a very quiet relaxing vacation you'll love it it's just not for us. There is never any music being played the only "entertainment" there was bingo or water aerobics. There is a small shallow pool with a ping pong table in it that was fun and a pool with a volleyball net that's never used they seem to use that pool for scuba lessons. Also it doesn't have a swim up bar. The pool in the family section (old adult section) is where it’s at. There is a swim up bar and tons of seating didn’t matter what time we got there we could always get chairs. People here were having way more fun volleyball was always being played some people had their own speakers and at the far end away from the bar is a shallow pool where most of the little kids played. The New Area - We went over here looking for entertainment and found that beach has a shortage of seating especially with any kind of shade. The pools over here are the elite "black bracelet" the kids water park and another pool with a swim up bar. It was crammed over here and unless you do the 6am towel on chair thing you probably weren't getting one because there wasn't many. They do serve a lunch here but they didn't cook hotdogs or hamburgers unless they were ordered so you had to wait but they had ribs and chicken cooking the whole time it was just weird and caused a jam up of kids waiting for burgers or dogs for 15 mins. A La Cartes – We tried the Brazilian, the steakhouse and the Asian. All were amazing! Not sure why people complained about waiting we were told the one night the Asian would be an hour wait there is a bar upstairs you can go have a drink at and wait we decided to just try another because it was already almost 8 and come back at 6 the next night. We walked around the corner to the Brazilian and walked right in we were served by Carlos for the night and he was Amazing! The steakhouse we went around 7:30 and got right in. The Asian seems to be the busy one that you want to go at 6 and sign in when we went back the next night and were sent right in. Dress code is very weird A family ahead of us at the Asian the man was told he couldn’t wear his sandals in they were almost like Birkenstocks and nice looking my boyfriend was allowed to wear his because they had a back strap??? Basically no dress code for women but men couldn’t wear thong sandals. They could however be in t-shirts and backwards hats with running shoes on. Which I really don’t care they’re on vacation too but to make men run back to their rooms to get running shoes on or strapped sandals didn’t make any sense. This also seemed to be the only restaurant that enforced any kind of dress code. Buffets – Were great with lots of food choices. Breakfast was awesome and never any shortage of bacon like I’ve seen at other resorts. Food wasn’t always as hot as I like it but that was the only downfall you could always just wait until they refilled something you wanted it happened often. Cupcake Café and Burrito Place – I don’t drink coffee but my boyfriend went every morning and loved it there were lots of choices and the girls working there were always very sweet and worked fast when it was busy. The cupcakes were delicious as well. The Burrito Place I can’t remember the name of but it’s right next door was amazing we ate lunch and late snacks there a few different days!!! Staff and food was awesome here Bars – The beach/pool bar in the select area could use more staff they were always getting slammed and people lining up. The premium bars in the meeting place and main lobby were excellent big shout out to Rodrigo at the meeting place premium bar for making the most delicious Miami Vice’s ever and lots of them! Rooms –This was a downfall for me. The select club rooms are in a great area close to the beach but they need some work. No lamps on the nightstands and only 1 plug beside the bed and one in the bathroom (these aren’t double outlets it’s literally 1 I had read this in a review and brought one of those plugs that turns 2 into 6 but couldn’t use it so bring a power bar). The nightstands are also solid so no drawers there are only 3 small drawers on the table with the TV. There is a coffee maker there also that you would have to move to an outlet to use. It really just takes up space as I didn’t meet anyone that used it because of the Cupcake café they could go to. Housekeeping was a little lacking and typically cleans like a teenager basically if they don’t think mom would see it they skip it. There was a bottle of champagne in an ice bucket and a plate with 2 chocolate covered strawberries wrapped in saran wrap that we didn’t eat or drink. The plate sat there for 5 days with the fruit rotting. Mirrors were never wiped down and had splatters from people brushing their teeth from before us that were still there when we left. Counters weren’t always wiped. I think the housekeeping has too many rooms each and that’s why they don’t have time to do everything properly. The fridge was supposed to be restocked every 2 days but was only once during the week. I just asked the guy at the premium bar for a can of sprite every day and put it in myself. People that complain about the walk. It’s literally 5 mins from the beach to the family pool area past the reception. We took the trolley twice. Once because they stopped and picked us up on our walk because it started raining. They run multiple trolley’s back and forth all day so I don’t understand what people’s problem is with this. The walk is beautiful with lots to look at I stopped every day and visited the Donkey. And right outside our balcony one day was a bunch of monkeys we counted 9 come in from the side and then realized more were coming from the roof right above our balcony along the walk you could hear them and if you looked you could find them hanging in the trees. All in all because of the lack of more lively entertainment (games, sports, music etc.) this probably isn’t the resort for us at least until everything is finished. I would very much consider Sandos again when looking for future vacations.

Back for the tenth time
shapleigh, maine
Wed Apr 10 04:10:30 EDT 2019
first of all use Cancun transfers, they are the best. this is are first time back since the switch, I am not liking it as much as before. the service was great everywhere, I just don't understand the flip flop. we went to the new pools and they seemed not to be even ready for the crowds at them . the new adult pool seemed to be more for the sleepy people then most that were actually there, it just was as not much fun as before. there should be some sort of food at the new/old adult pool. I think sandos rushed too much and try to swap things around. why march families that distance to go to the new pools when they could of strolled to and from the old and new pools . I did like having the room next to the beach for convenience, and we will come again . as stated the staff a++ everything was great with them but I just don't get it????

Animation Team
Nick J,
Tue Apr 09 19:13:25 EDT 2019
The animation team is very good at what they do and very friendly. Eduardo is my man and the coolest dude on the resort. Marco and Luis were also super cool dudes that I wish I could come back to see.



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