Cancun

Sandos Playacar Beach Resort


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All Inclusive    

Sandos Playacar Beach Resort is an exceptional all-inclusive beach resort set along a wide stretch of glorious white sand caressed by the turquoise blue of the Caribbean Sea. Situated on the southern edge of Playa del Carmen, the master-planned community of Playacar offers bikers and hikers the perfect spot to enjoy a stroll while admiring lush green jungle and Mayan ruins. Head over to Playa del Carmen's famous 5th Avenue which is a short 10 minute bike ride away. 5th Avenue offers great shopping, dining, coffee shops, and people watching.

Spend long, peaceful days steeped within the refreshing waters of one of four gorgeous swimming pools, including a separate pool area exclusively for adults. Riviera Blue Snack Bar is located poolside, open for brunch and lunch with some tasty snack options. Agave Blue Moon Bar offers beachside service with drinks and snacks in the mornings and afternoons. The friendly animation staff is on hand each day to make sure the entertainment and fun never stop. The water, land, and day/night activities come together to offer an unforgettable vacation experience. Be sure not to miss the nightly entertainment including cabaret shows, music performances and theme shows.

Enjoy an exciting variety of on-site watersports at no extra charge, or try your hand at a game of tennis on one of four floodlit courts. Kids and teens enjoy carefree days with new friends and peers at their own separate clubs and activity centers. Teens can kick back and play games of ping-pong, billiards, foosball and video games. A world of fun and discovery awaits your little ones- activities include a playground, swimming, mini-golf, face painting, movies and more! Experience complete harmony with nature when you rest, relax and indulge in the treatments of Spa Sandos (fee).

Indulge in the culinary delights offered at any of seven a la carte and three buffet restaurants. Savor delicious Italian, Brazilian, Mediterranean, Asian, French and Mexican cuisine, with no restrictions on the number of nights you choose to dine at either (reservations are required only for Brazilian restaurant).

Elegant, welcoming, comfortable, and priced just right! At the Sandos Playacar Beach Resort, everything is provided for your enjoyment & pleasure- Food, drinks and the warm Caribbean sun. Welcome to Mexico!

Find more information about Sandos Hotels & Resorts.

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HOTEL LOCATION
Sandos Playacar is located in the glorious resort area of Playacar, on the corridor between Cancun and Tulum, facing the island of Cozumel. The Xel-Ha natural aquarium and the incredible X-Caret ecological theme park are a short distace away.
Address: PSEO XAMAN-HA, LOTE 1 MANZANA 1
PLAYA del CARMEN
QR

MX
Local Phone: +52-984-877-4040
Toll Free Phone: 1-877-888-GALA
Fax: 011-52-984-873-1169
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Shopping Mall Nearby (10 minutes)
Golf: NEARBY
Playacar Golf Club, 5 minutes away
Playacar's championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: Included
Club Rental Fees: $
Caddy: Not available
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Free yourself from the stress of work and take a beach break! Escape to Sandos Playacar, where all you have to worry about is digging your toes into a glorious patch of white sand bathed by the turquoise waters of the Caribbean Sea. book your stay in the Select Club Adults Only section (ages 18 plus) with its own lagoon-style pool, swim-up bar, exclusive breakfast buffet and access to upgraded amenities. Beach: The Sandos Resort features a remarkable beachfront location along a wide stretch of gleaming white sand against the sparkling clear waters of the beautiful Caribbean. Relax beneath the shade of a palapa, or enjoy a day of snorkeling. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 819
Year Opened: 1996 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No pets allowed. No springbreakers. Guests must be at least 18 years old to check in. Casual elegant attire is required at all the a la carte restaurants. Men must wear dress shirt, pants, and shoes.
ROOM TYPES
RIVIERA FAMILY QUEEN JRSUITE
Start planning your Playa del Carmen beach vacation & bring the kids along. Located in the Family Section at the center of the resort, close to the family pool, these rooms have an integrated living area, plus a Jacuzzi® tub in the bathroom.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
SELECT SUPERIOR ROOM
Rooms give guests access to exclusive areas of the resort including adult only pools, VIP lounges, restaurants & much more. The spacious open plan living area, in-room Jacuzzi®, large terrace & 24 hour room service make these rooms an attractive option.
Other Amenities -
STANDARD SGL PARENT W/CHILD
1 King or 2 dbls, Garden or pool view, Balcony, bathroom with shower, hairdryer, A/C, Minibar stocked with water, soft drinks and beer, Safety box.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
RIVIERA FAMILY KING JRSUITE
Start planning your Playa del Carmen beach vacation & bring the kids along. Located in the Family Section at the center of the resort, close to the family pool, these rooms have an integrated living area, plus a Jacuzzi® tub in the bathroom.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
OCEAN FRONT SUPERIOR ROOM
King bed, Balcony with oceanview, bathroom with shower and Select Club amenities. Minibar stocked with water, soft drinks and beer, Safety box, Bathrobes, VIP Bracelet for access to Select Club Adults Only facilities.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Room Safe
Satellite
ROYALELITE HACIENDA 1BEDROOM
Newly renovated. Located within the Royal Elite Hacienda area of the resort amidst relaxing villas with garden views and a shared pool. One bedroom with one king and one twin, and one bedroom with two twins. Balcony, Jacuzzi, sun terrace, sitting room.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SELECT OCEAN FRONT
When you stay in these rooms, you'll get gorgeous Caribbean Sea views, along with access to their Select Club Adults Only services like an exclusive pool area, Select Club breakfast and two Premium Club bars.
Other Amenities -
DINING
Sandos Playacar Beach Resort features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 19 Restaurants at Sandos Playacar Beach Resort:
La Mision Disco - Adults only (18 plus years), 11:00pm-2:00am.
El Gaucho - A La Carte Arngetinian Steakhouse, 6:00pm-11:00pm.
Swim Up Bar - 9:00am-6:00pm.
Asiana - A La Carte Asian, 6:00pm-11:00pm.
Lobby Bar Riviera - 8:00am-12:00am.
Il Piemonte - A La Carte Italian, 6:00pm-11:00pm.
Riviera Blue - 10:00am-6:00pm
Riviera Blue - Poolside Snackbar, 12:30pm-4:00pm.
Select Club Pool Bar - Exclusively for select club adults only guests, 8:00am-10:00pm.
Select Club Adults Only - Exclusively for select club adults only guest, 7:00am-11:00am.
Creperia - Crepes, 11:00am-12:00am.
Chayita - Mexican Grill, 11:00am-2:00am.
Le Gourmet - A La Carte French, 6:00pm-11:00pm.
Bar La Plaza - 9:00am-12:00am.
Gourmex - A La Carte Mexican, 6:00pm-11:00pm.
Festival - Main buffet, 7:00am-11:00am, 12:30pm-4:00pm and 6:00pm-11:00pm.
Cupcake Cafe - 8:00am-12:00am.
Fogo De Janeiro - Brazilian Rodizio, 6:00pm-11:00pm.
Riviera Grand Buffet - Buffet, 7:00am-11:00am.
CHILDREN'S PROGRAMS
The hotel offers specially trained personnel to supervise & entertain children (between 4 to 12 years of age) plus special activities for juniors up to 17 years old. Hours are 10:00am-11:00pm. Baby Club ages 2-3 years.
Applicable Ages: 4-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 5 hours
The Kids Disco is available selected evenings from 8:00pm to 9:00pm and the Teen's Club is available every evening from 5:00pm to 11:00pm. Kids even have their very own cafeteria in the Mini Club.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
940 Recommend
940 past Apple Vacationers would recommend Sandos Playacar Beach Resort to their friends and family
TripAdvisor Web Reviews
Based on 15201reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best vacation ever
Sarah B,
Thu Oct 18 11:59:16 EDT 2018
Let me start out by saying this is the best place I’ve ever been. I love the all inclusive, I love the employees, I love the huge selection of restaurants, the beach, the wildlife and the spa. Shout out to Elena and Zuyus at the spa for their excellent customer service and Roberto for the great massages. Shout out to Lius and Miguel for helping us plan our time away from the resort and an even bigger shout out to the hotel manager who helped my fiancé plan our engagement. I can’t wait to come back next year!

Excellent beach resort
Phuong L,
Thu Oct 18 11:26:56 EDT 2018
We (4 adults) got a great week vacation at Sandos Playacar Select club from Sep 19 to Sep 26. We loved everything about this resort. The ground is so beautiful. Food is excellent with various choices; most loved is Brazilian restaurant. We also enjoyed barbecue lunch and bar at the adult pool. The resort offered lots of activities; we loved the spa, kayak, catamaran sale, and biking...the best part is great services, with all hard-working staffs from lobby, restaurant, beach, pool and activity team. highly recommended. We also visited Sandos Caracol and loved the beautiful natures with lots of animals running aroung... Highly recommended and will come back

Another Return Trip to Sandos Playacar
shellw40, uk
Thu Oct 18 03:06:59 EDT 2018
Well where do we start, We returned to Sandos Playacar yet again this year, excited as this really is/was my favourite place anywhere. But things are changing here and right now I am not entirely sure this is for the best but I will hold that judgement for now at least. We stay here in the Adults only Select Club which for years has been situated at the Back of the Hotel furthest from the beach but also away from Children so is a quieter area with a Huge Pool with Swim up Bar and Large Suite Style Rooms, However this is changing from December and this area will become the family section, Why I have no idea. So apparently the Adults Only is moving to Beach front where the rooms are far smaller and the Pool is not Private and away from it and also has no swim up Bar. There must be a method in this madness im sure but right now I am struggling to see how this will work and how families and children will not be walking right through this area? There is Building works going on in and around the current Adults only area, which no one mentioned we assume this is in preparation for the change over and for family style improvements. There is also a New Hotel being built nextdoor along the beach Sandos Palm Bay, we were told this is going to be for adults but clearly not as there is a childrens water slide installed already there and when I looked on the Sandos Website although there is a Room that is for Adults there are also family rooms, again they were unable to give me any information whilst I was there despite asking a few times. I was either told yes its adults hotel or we dont know. ok moan over here is the rest. What I love more than anything about this place is the people, they cannot do enough for you and always with a smile ( except maybe some of the reception staff who are not so keen sometimes) Rodrigo in the Select Premium Bar in the Meeting Place has to be the BEST bar man, friendly accommodating and made our stay amazing THANKYOU The Select Premium Bars are generally amazing in both areas. The Food - Breakfast in the Adults only Buffet is generally quieter as no families which is a nice way to start the day with a great selection of Hot and Cold Foods. The Main Buffet has more choice but as it is such a large space is generally noisier with families and children. Dinner here is good with a vast selection of food choices. The Gourmex - Mexican was very enjoyable El Gaucho - Steak House - Steaks here were amazing everytime and this restaurant also has a buffet section with great Sea Food and Salad Bar together with Hot Food Choices Fogo De Janierio - Rodizio Ok, again has same shared buffet section with El Gaucho El Piemonte - Italian Well this has in the past been a favourite sadly this time I had a dreadful meal here with a Filet Minion that was definately off and smelt and tasted terrible so this put me off trying again, saying this friends has a good meal there this time so maybe this was just bad luck. Chayita - Taco Burrito - This was not as good this time, Meats were cold and very fatty chewy Cupcake Cafe - Say No More Grab a coffee and a cake or cookie perfect Asiana - Oriental We didnt visit here this time but was always busy Entertainment - Well the Michael Jackson show was first Class amazing yet again would never get bored of this Circus Show - Funny and entertaining. Divas Show - Good the blonde singer was brilliant Disney Show was great Mexican Night is a must great local market sellers visit and set up Stalls with Mexican Music and Food Set up in the Main Theatre Area Bars - As I said being a Select club member we used the Premium Select Club Bars and these were amazing always Lobby Bar ok for late night drink after other bars closed. Theatre Bar was ok ( open till 2 am) but not branded drinks like premium Beach is alway beautiful even with the seaweed issue this year we still had some days with aqua blue seas and white sands, Other days water was brown with weed but this is nature and the Hotel do their best to have the sands white and clear of the weed by morning time The Hotel is Huge and there are lots of walks around the grounds which are kept beautifully clean at all times You can hire bikes to ride around and can ride in to the local Plaza a short ride away which has many shops to look around Will I come back? this is the part that makes me sad, I hope so but I am not sure, we have been coming here for years but the Changes in the Adult Only disappoints me the beach front rooms are not only older but far smaller and how will the beach front area remain family free its so open? No swim up bar? I will have to watch and see what reviews are after December and see if there are any positive pictures as the thought of having to choose a different Hotel saddens me greatly I really would welcome details from the hotel as so far no one there was able to give me any information.

29th Wedding Anniversary 10 Day Vacation.
Michael K, Lawrence, Kansas
Wed Oct 17 12:30:52 EDT 2018
Our stay was October 5th thru the 15th, 2018. The following should be a 5 STAR review. The Sandos Playacar Beach Resort, in part, has reduced it to a 4 STAR rating by their actions. It kills me write that we will NOT be returning next year. We have stayed at this resort four times. Of which the first two visits (2014 & 2015) were fantastic!! 5 STAR all the way!! Our previous visit in 2016 was an almost 5 STAR as well. To start off I will give you the skinny an all that we LOVE about this resort. The staff! Right out of private transport from the airport we were greeted by Juan. He secured our bags while we made our way to the reception desk. We met Edgar Contreras at check in. We were greeted with a smile and some drinks. Ya gotta love drinks at check in!! He was very friendly. We were given room 9360. We had stayed in that same room our first two visits. LOVE THAT ROOM!!! Perfect location. We checked in and were taken to our room with our luggage by Juan. The room was clean and were greeted by rose peddles and towel animal on our bed. Sarah, our room attendant, had decorated it for our arrival. Sarah went above and beyond everyday to make our stay a memorable one. Towel animals on our bed everyday. On Sunday, our anniversary day, our bed was covered with tons of rose peddles and towel animals. A big heart made from two rolled towels surrounded the two animals. The adults only pool is fantastic! It is huge! The noon time BBQ is very good. Burgers, chicken, etc... We bring our floaties and go up and down the lazy river section of the pool. My wife and I do very slow laps up and down the pool and around the concrete peanut that is at the far West end of the pool. The swim up bar is the best. Carlos Puc was not there this visit. We miss him. From what Fabian told us Carlos and his wife are expecting another baby. Fabian is a great bartender but we really enjoy Carlos. Carlos and David E. made a great team. They moved David up to the RE pool so we miss him at the adult pool as well. We did visit with David and he recognized us right off the bat. That made us feel very special. The night time entertainment is great. The AC/DC show on Sunday kicks a**!! The Michael Jackson and the Mexican Fiesta night are favorites of ours as well. We did notice the vendor quantity had decreased a little this time. The food is what it is. We mostly ate breakfast in the Adults Only restaurant. It is closest to the Select Club Area. Cleisi greeted almost every morning. Always a smile. We were always running late for breakfast. hey... It is vacation. Cleisi would always come to out table at 10:50 and raise both hands and flash her 10 fingers at us. "10 minutes" she would say as she scrunched her fingers. Too funny!! The Italian restaurant is really good. So it the Mexican. The new Family Buffet has tons of choices. We ate at the Steak restaurant a few times and it didn't treat me well. The Brazilian restaurant was very good. We did not go to the Asian so no report on that. We missed out on the Cupcake factory as well as the Burrito place. The Burrito place is very good though. We just didn't have enough time. We did not go to the open air restaurant by the beach because it looked we prefer AC when we sit down for supper. The premium bars for the RE and Gold Band wearies are air conditioned and comfy. They have tasty snacks and great bartenders. The one at the Meeting Point is more suitable for watching sports. The spa. Ahhhh The Spa!!! We took advantage of the spa two times. Maria treated me on our second to the last day of our stay. Very relaxing. Spring for the 80 minute if you can. Worth every Peso!! The beach. Very beautiful. With the weather they have been having it did suffer from a little seaweed. But still able to do some swimming. We did notice the Adults Only Section had plenty of seating. Even in the shade. Very nice!! They were doing some work on the golf cart path but was not an issue. A van would shuttle you from the main lobby down to the meeting point so all was good. Plus, the walk from the Select Club Area is not that bad. We love walking by the Catopia area anyway so no issues. Kitties! Love the cats! People that come to the resort and complain about the cats have not done their homework. It is a great addition. Ok.... Now for the negative part of this review...... At the end of this year (December 1st) Sandos Playacar is switching their Adults Only Section to the Family Section and vise versa. They are currently integrating the families into the Adults Only Select Club Area. THIS IS A FACT!!!! We had kids running up and down the halls in the Select Club Area the entire time we were there. We paid extra to be in the Adults Only Section! Families and kids were walking in the pool area as well. I complained to the main desk and they said they were "integrating" families into the Select Club Area to prepare for the up coming change. That was not part of our reservation. WE WILL NOT BE COMING BACK!! 99% of the people that we have personally spoke with and communicated with on Facebook say they will not be coming back either. It is not all the "Adults Only" people either. The families are going to be furthest from the beach and all the other kids activities. Kids Zone. Mini Golf. Plus, they will have to ramp up their golf cart transportation. Each cart can take a maximum of 7 people. Mom, dad, 3 kids and their beach stuff is going to be it for one cart. Many more families will either have to wait or wrangle their little ones with that walk to the beach. Good luck with that!! The current Family pool is too small. No swim up bar. They say they have plans for one but they will have to shut down the pool to build one. The resort assures they have a plan to detour everyone around the "future" Adults Only pool (Current Family Pool) so that all the families and kids aren't walking through the Adult section. We do not like the direction Sandos is taking this resort. THE FACT THAT YOU CURRENTLY HAVE FAMILIES IN YOUR ADULTS ONLY SECTION WAS NOT PART OF OUR RESERVATION. We LOVE Sandos Playacar but we will NOT be returning.

Great place to stay
Kye W,
Tue Oct 16 13:21:24 EDT 2018
I would definitely recommend Sandos Playacar. Big resort with endless things to do. We stayed in the adults only section and it was great. Large pool, great bar. The entertainment host, Rodrigo, made everyone feel welcome and always set the vibe every night. Him and the team are great!



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