Cancun

Sandos Caracol Eco Resort


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All Inclusive    

Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, with an amazing 18-hole golf course designed by the famous Nick Price next door. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambience of the Mexican Caribbean.

The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort - right behind the lobby - guests discover the crystal clear, refreshing waters that are so typical for this region. Learn all about the ancient Mayan culture. Get to know the lifestyle of the Mayan people, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us.

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. Kids can cool off at the resort's fun-filled water park with 22 water slides for kids as well as 7 water slides for adults, with lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and yoga, tennis courts (1) with lights for night play, supervised Baby club and Kids' club with playground, crafts, TV, movies, sports, and over 40 different ecological activities included in the All-Nature Experience. The teen activity program features music, pool tables, beach soccer, and more.

Indulge at the wide range of buffet and à la carte dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For à la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegan, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment.

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Certified, avoids the use of plastic water bottles, and uses recycled paper for all printed material. Repopulation programs are also available for local wildlife and native plants, and biodegradable mosquito repellant is available for free throughout the resort.

Sandos Caracol Eco Resort participates in several programs designed to give back to the community. Guests can also enjoy the All-Nature Experience, which offers up to 40 eco-friendly activities for both educational and entertainment purposes.

HOTEL LOCATION
Set on the warm white sands of Playa del Carmen.
Address: KM 295 PLAYA DEL CARMENT
Q.ROO
QR

MX
Local Phone: +52-984-87-34444
Toll Free Phone: 866-887-5601
Fax: 984-873-1169
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
1 pool is exclusively for Select Club Adults Only guests. Resort also features a water park for the whole family with 29 slides and water games.
Golf: NEARBY
Grand Coral
Designed by Nick Price
Holes: 18
Green Fees: Fees may vary
Cart Fee: Fees may vary
Tennis
Number of Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Table tennis, darts, beach volleyball, bicycle trail with complimentary bicycles.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. the resort is home to crystal clear cenotes, mangrove forests and lush jungle. Sandos Caracol Eco Resort offers 955 rooms, spread among 78 buildings with 3 levels each one, Royal Elite section, Select Club Adults Only 18 and above section, Sanditos Family Section that includes the new Signature Eco Collection. Beach: Set along a beautiful white sand beach on the exclusive Riviera Maya. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 955
Year Opened: 2005 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Hotel does not accept Spring Breakers; guests must be at least 18 years old to check-in. Complimentary snorkeling equipment is available for 1 hour per day.
ROOM TYPES
DELUXE SELECT CLUB
Adults Only - 18 years or older. This room offers premier amenities such as a bottle of sparkling wine, fruit basket, a 42" plasma TV, a stocked minibar including snacks and Jacuzzi. Bedding is one king or double sofa bed. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD SINGLE PARENT W/CHILD
1 King or Two Double beds, Balcony with Garden, Pool or Jungle view, Ceiling fan, Satellite color TV, Clock radio with alarm, Telephone, Mini Bar with soft drinks and beer (restocked every other day), In-room safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PENTHOUSE SELECT CLUB
Adults Only - 18 years or older. This room offers all of the spoils of the Select Club in a spectacular suite featuring a master bedroom with luxurious furnishings, a living room with double sofa bed, and a Jacuzzi on the terrace. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ROYAL ELITE ONE BEDROOM SUITE
Designed for families, these contemporary suites offer a separate bedroom plus a double sofa bed. In these rooms you will also receive extras such as Premium liquors,24-hour room service, WiFi in the room, and comfortable bathrobes and slippers.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ROYAL ELITE PENTHOUSE
Relax completely in the jacuzzi inside these luxurious rooms, located in the beach area and main pool. Each of these rooms has a bedroom area plus a living room with a sofa bed. Premium liquors, room service 24 hours, WiFi, bathrobes and slippers.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ECO SUPERIOR
Offers a king size bed and bunk bed (for 2 children). Room also features LED TV, Wi-Fi in the room, purified water dispenser, 24-hour room service and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
All rooms feature two queen beds or one king bed, bathrooms with a shower and hair dryer, air-conditioning with a ceiling fan, cable television, minibar with mineral water, soft drinks and beer, balcony and garden, pool or jungle views.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ROYAL ELITE SUPERIOR
These luxuriously designed rooms have been created with eco-sustainable services, such as water heated by solar cells, and LED lights, as well as special amenities such as premium liquors, 24-hour room service, in-room WiFi, and slippers and slippers.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE ROOM
Rooms feature one king bed and one double sofa bed, bathroom with shower and hair dryer, Jacuzzi tub in the room, air-conditioning and ceiling fan, minibar with mineral water, soft drinks and beer, and balcony or terrace.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ECO FAMILY PENTHOUSE
A master bedroom w/ 1 king bed, 50" LED TV, bathroom w/ double sinks, shower & toilet hairdryer & vanity mirror. Separate room w/ a bunk bed for 3, sofa, TV, bathroom w/ sink, shower & toilet. Balcony or terrace. 24-hour room service and in-room wifi.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Iron
Television
Room Safe
ECO FAMILY SUITE
suite features one king bed and a separate area with bunk beds for children. Two showers and two WCs. Kids plunge pool on the balcony or terrace. Bathrobes and sl ippers, 24-hour room service and in-room wifi.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR SELECT CLUB
Adults Only - 18 years or older. The Select Club offers premier amenities such as a bottle of sparkling wine, fruit basket, a 42" plasma TV, 24-hour room service, a stocked minibar including snacks and more. Bedding is one king or two double beds.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ECO JUNIOR SUITE
Offers a king size bed, bunk bed (for 3 children), 2 showers, 2 water closets and a kid's plunge pool on the balcony. Room also features LED TV, Wi-Fi in the room, purified water dispenser, 24-hour room service and more.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Sandos Caracol Eco Resort features 1 meal plan options:
All Inclusive
There are 8 Restaurants at Sandos Caracol Eco Resort:
Los Lirios - A la carte Fish & Steak Club.
La Laguna - International buffet open for breakfast, lunch and dinner.
Fogo do Brazil - Brazilian Rodizio a la carte. Reservations required.
La Riviera - A Mediterranean a la carte.
El Templo - Japanese teppanyaki a la carte. Reservations required.
Las Mascaras - Mexican buffet restaurant open for dinner (seasonal)
Salvia - Vegan a la carte.
La Toscana - Italian buffet restaurant open for breakfast and lunch. A la carte dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance Course, Billards, Football, Pool Games, Water Aerobics, Water Polo, Beach Volleyball, Water Volleyball, Zumba, and over 40 different Ecological Activities included in their amazing All-Nature Experience.
Nightly Activities & Entertainment:
Cabaret Shows, Music Hall, Theme Nights, Mayan shows as part of the All-Nature Experience.
CHILDREN'S PROGRAMS
Kid's club for children 4-12 fully supervised activities program open from 10:00am-10:00pm daily offers children's pool, games and arts & crafts and mini disco.
Program Fees: Complimentary

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1148 Recommend
1148 past Apple Vacationers would recommend Sandos Caracol Eco Resort to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 15614reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Mo water, no electricity...but otherwise very nice
AMY W.
Nov 10 2018
We had a bad experience with running water the first night and a lack of electricity the last night. These minor inconveniences have to be weighed against the 20 monkeys we could see from our balcony, the value of the Dia Del Muertos Celebration, the spa and other hotel elements. Overall, I'd recommend the hotel despite our issues.
Customer Rating: 

TEST
Sandos Caracol Eco Resort
CHRIS C.
Aug 01 2018
This hotel only had AC in the rooms. The restaurants, theater, game areas only had ceiling fans. That’s a problem especially when you go in July. The beach area was not very swimmable because it was full of rocks, Moss & a lot of seaweed. Also the rooms had a terrible musty smell, that stunk up all our clothes & bags. We went for the day to Sandos Playacar & that was so much nicer. The water park for kids was nice, but that was about it.
Customer Rating: 

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My opinion on eco part
PAMELA H.
Jun 16 2018
I do appreciate the efforts made for animal rescues. However I did wish the donkey,pigs,etc were farther away from lobby. Just not my thing,on vacation.
Customer Rating: 

TEST
The perfect resort for us!
LEANNA D.
May 15 2018
This resort, with it's eco-friendly feel and cultural immersion opportunities, was the perfect resort for our family. We have kids (ages 3 and 6 years old) and they had a blast. I loved feeling immersed in the jungle, the food was great, the staff was SO FRIENDLY and there were so many things to do. I was impressed with how much was included in our stay. It was excellent!
Customer Rating: 

TEST
Great kid friendly resort
KARRA S.
Apr 14 2018
The only thing I would say could be better is the food selection. I would suggest maybe French fries, chicken nuggets, and other foods that would be more appealing to kids. The hotel was very clean not out dated like other reviews suggested. Staff was very friendly. Shout out to Jesus at the front desk for getting us into a room when our room wasn’t ready. I recommend this resort to anyone with small children. Also, this hotel is extremely safe and in a gated area for extra safety :) sandos caracol is worth trying out
Customer Rating: 

TEST
Couldn't pay me to go back.
BENJAMIN B.
Jan 18 2018
Long story short, we were less than impressed. First, when we got there, there was a huge line at the registration desk, having us wait 20 minutes to check in. The people at the front desk never seemed happy or that they wanted to help. There was no explanation of where things were, what meals were served at what restaurants, or what times meals were served. We were not given a map of the resort so we had to find our way around ourselves. Our room smelt beyond musty, the worst I'd ever smelt. There were tiny ants all over our counters and tables all week long. They had this strict towel rule that you were given a card when checking in, exchange the towel at the one and only towel stand, if you lose your towel or card, $50 will be charged to your room. The towel stand closed down at 5pm so by the time we checked in and got down to the beach, we were unable to get towels. The food was mediocre at almost every restaurants. There was only about 2-3 meals that we were happy with. There was several times that they were out of regular Coke and the buffets weren't always well stocked (food seemed to run out quickly). I felt that most of the staff we interacted with seemed to hate their job and did not want to talk to you or try to help. About half way through the week, one of the concierge staff found me on the beach and gave me a tiny piece of paper that had all the restaurants and times open listed on it. The second night, when we got back to our room, the cleaning lady left us a book about the resort that included a map and other information. These things would've been nice to get at check in. The beach was very rocky, which I understand is in the hands of mother nature with the high tides and such, but it wasn't very inviting for bare feet; especially for children. The mosquitoes were beyond terrible, but again, out of the control of the resort, I would think. There were shows every night that were very family friendly, however, you had to find a seat 30-60 minutes before the show started to get a seat at all to be able to watch the show. The resort was big, and almost too big for all that they had to offer. I say that because everywhere you wanted to go was an easy 5-10 minute walk. That's a lot for kids in my opinion. There was several times that my son became bored with the lack of things going on. Everything we did or wanted to do, there was a long wait to be able to do it (snorkeling, kayaking, etc.) I also ended up getting an 80 minute massage on my birthday and I was not worth the money spent or the time. It was $175 massage and it was less than enjoyable. I was told when I booked it that I was to get a special gift being it was indeed on my birthday. That which I had to ask for and the receptionist knew nothing about and almost didn't want to honor that. She took one step the her left and pulled a sample pack of exfoliation scrubs out of a basket sitting on the desk and handed that to me as if I was begging for a gift. The massage itself wasn't enjoyable because I had requested a female and got a male massage therapist. Then, he coughed and sniffled and breathed heavily through the entire massage. He pushed very hard, even though I asked him twice to let up on the pressure. He bent me in ways that made me feel I was at a chiropractor's office. I was less than please when I left the spa. We spoke to some other families that had the same complaints and concerns that we did. I would never recommend this place to anyone.
Customer Rating: 

TEST
Fun family vacation
ERIC J.
Jan 18 2018
We enjoyed so much about our trip. We had a wonderful time at the hotel and our two bedroom room was great. Lots to do!
Customer Rating: 

TEST
Lots of things to do for kids
WILLIAM C.
Dec 23 2017
The only downfall of this hotel is the restaurants are a good walk from the pool and beach. They do have cook outs on the beach some days but they need to have food closer to the beach and pool. The wild life here is amazing. The endless options that come with this hotel are great.
Customer Rating: 

TEST
Eco friendly jungle paradise
LAURA B.
Oct 22 2017
This is our second year in a row at Sandos Caracol. It is unique. Small, intimate, with tons of activities. Where else can I feed turtles after breakfast, swin in a cenote and waterfall, then hand feed grapes to monkeys on my balcony. Finish the day with a filet mignon dinner followed by a Maybe Cultural Fire show that blows me away! The only negatives are the dessert. Wow. We call it colored mush cake. Very disappointing. But the food is great.
Customer Rating: 

TEST
Great experience with Apple staff
RICHARD A.
Oct 19 2017
We can't say enough about the help we got from the Apple representative at the Sandos Caracol Ecos resort. Allejandra couldn't have been more helpful. Every single request or concern we had she took care of immediately. Our final dinner was exquisite. She set up a private dinner with one of the restaurants. Because of her service and pleasant attitude, we would definitely consider working with Apple for another vacation. The transfers or seamless, and the resort was perfect for our family.
Customer Rating: 

TEST
Plating Vacation and Sandos Caracol
MICHAEL P.
Aug 31 2017
I would like to start by saying that the Apple team was very helpful and professional. Whe we arrived at our hotel, the room we were given did not have the King bed we had paid for and chosen. We were promptly moved into a room with a king bed. Unfortunately that rooms sliding door was broken. It had a large gap on the sidecar that didn't move. Because there were storms, we had water coming in and had difficulty sleeping due to the noise. It took several requests to get someone there to repair the door. It wasn't till day 3 that it was repaired. As a matter of fact it frequently took several requests to obtain sometas simple as orange juice. When we went to visit the Apple desk to arrange our transport back, the roof was leaking quite a bit. I felt terrible for the representative. Despite these problems we did enjoy the resort. The entertainment was wonderful and the food was good. I hope this review helps to improve some of the problems we experienced. Thank you Diana and Michael
Customer Rating: 

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TripAdvisor Traveller Reviews
Entertainment
Lalatravel18,
Fri Dec 14 00:18:08 EST 2018
We had an excellent time on the Resort. The best was the entertainers funny, personable and great with the children! Thanks Spencer, Jonathan, Annie, Luis, Sergio, and Emilio! We appreciate all that you do!!!

So fun!
Greg V,
Thu Dec 13 20:08:29 EST 2018
We had the best time and the entertainment staff was the highlight of each day. Spent lots of time on the beach playing volleyball, crazy games in the pool, and lots of visits to the swim up bar:) A must see!

Sandos Caracol Eco Resort
Rodrigo L,
Thu Dec 13 15:07:38 EST 2018
We booked our trip to celebrate my girlfriends birthday. We arrived Sunday around 11 am and had to wait for our room to be ready 3 pm. While we were waiting we got bamboozled by a hotel patron to go to a meeting to become part of their elite status members. we taught he was going to show us a map of the resort little did we know he was going to sucker us into attending some 3 hour presentation. We decided not to participate in the presentation and got the cold shoulder the day we didn't attend. both my girlfriend and I got harassed by multiple employees about not going to the presentation. They definitely made us feel awkward to say the least. Anyways back to the review, Sandos employs a method of wristbands and depending on the color of them is where you can and cant go. we found out the hard way when we visited Sandos Playacar they did not let us visit various areas because we didn't not have the right bands.This was very embarrassing and I wish it would have been explained a little better from the start. For the most part all of the Caracol employees were very nice, a couple of them were smart #$%@, in one scenario they wanted us to take pictures with some sombreros but we just wanted to got eat, so we told them no thank you we are very hungry and want to go eat. We overheard them say we could go without eating for some time. Based on our chunky look I guess regardless it was not called for. The Mexican restaurant was excellent as was the Steak house and the Mediterranean. The Italian was so so. If you visit this resort make sure to book your Teppenyaki hibachi early because you will need reservations. We also got locked out of our room because the battery died in the door unit. As sides from the inconveniences overall Sandos Caracol is a very nice Hotel Resort they mesh nature with the hotel and there are a lot of critters running around. Anacaren did an Excellent Job with arranging our two birthday dinners. Kuddos to her.

Fabulous staff
Alice H, Port-Daniel, Quebec, Canada
Thu Dec 13 14:20:28 EST 2018
Such a family friendly resort. Thw eco and jungle environment is a unique experience. Great bar and beach service from Victor and Martha. Victor in the spa is highly recommended and Kirvin at the front desk is helpful as well. Thanks for a great 10 days

Excellent customer service
Jessica L,
Thu Dec 13 07:56:05 EST 2018
Made to feel exceptionally welcome by all of the staff. In particular Jose Alejandro on the front desk who gave us a complimentary upgrade and Monu (Monica) who took us on two lovely eco activities. Monu was so warm and lovely and made sure we enjoyed the activities.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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