Cancun

Sandos Caracol Eco Resort


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All Inclusive    

Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, with an amazing 18-hole golf course designed by the famous Nick Price next door. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambience of the Mexican Caribbean.

The Sandos Caracol Eco Resort lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort - right behind the lobby - guests discover the crystal clear, refreshing waters that are so typical for this region. Learn all about the ancient Mayan culture. Get to know the lifestyle of the Mayan people, enjoy the Temazcal (additional fee), admire the Attic of the Orchid, explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us.

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar that spans nearly the entire length of the Royal Elite section, only a few steps away from the beach. Kids can cool off at the resort's fun-filled water park with 22 water slides for kids as well as 7 water slides for adults, with lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and yoga, tennis courts (1) with lights for night play, supervised Baby club and Kids' club with playground, crafts, TV, movies, sports, and over 40 different ecological activities included in the All-Nature Experience. The teen activity program features music, pool tables, beach soccer, and more.

Indulge at the wide range of buffet and เ la carte dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For เ la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, Vegan, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment.

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Certified, avoids the use of plastic water bottles, and uses recycled paper for all printed material. Repopulation programs are also available for local wildlife and native plants, and biodegradable mosquito repellant is available for free throughout the resort.

Sandos Caracol Eco Resort participates in several programs designed to give back to the community. Guests can also enjoy the All-Nature Experience, which offers up to 40 eco-friendly activities for both educational and entertainment purposes.

HOTEL LOCATION
Set on the warm white sands of Playa del Carmen.
Address: KM 295 PLAYA DEL CARMENT
Q.ROO
QR

MX
Local Phone: +52-984-87-34444
Toll Free Phone: 866-887-5601
Fax: 984-873-1169
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
1 pool is exclusively for Select Club Adults Only guests. Resort also features a water park for the whole family with 29 slides and water games.
Golf: NEARBY
Grand Coral
Designed by Nick Price
Holes: 18
Green Fees: Fees may vary
Cart Fee: Fees may vary
Tennis
Number of Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Table tennis, darts, beach volleyball, bicycle trail with complimentary bicycles.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Built around a natural ecosystem, the resort's dedication to low impact on its environment means the monkeys and tropical birds are right outside the door. the resort is home to crystal clear cenotes, mangrove forests and lush jungle. Sandos Caracol Eco Resort offers 955 rooms, spread among 78 buildings with 3 levels each one, Royal Elite section, Select Club Adults Only 18 and above section, Sanditos Family Section that includes the new Signature Eco Collection. Beach: Set along a beautiful white sand beach on the exclusive Riviera Maya. Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 955
Year Opened: 2005 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Hotel does not accept Spring Breakers; guests must be at least 18 years old to check-in. Complimentary snorkeling equipment is available for 1 hour per day.
ROOM TYPES
ROYAL ELITE PENTHOUSE
Relax completely in the jacuzzi inside these luxurious rooms, located in the beach area and main pool. Each of these rooms has a bedroom area plus a living room with a sofa bed. Premium liquors, room service 24 hours, WiFi, bathrobes and slippers.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ECO SUPERIOR
Offers a king size bed and bunk bed (for 2 children). Room also features LED TV, Wi-Fi in the room, purified water dispenser, 24-hour room service and more.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
All rooms feature two queen beds or one king bed, bathrooms with a shower and hair dryer, air-conditioning with a ceiling fan, cable television, minibar with mineral water, soft drinks and beer, balcony and garden, pool or jungle views.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ROYAL ELITE SUPERIOR
These luxuriously designed rooms have been created with eco-sustainable services, such as water heated by solar cells, and LED lights, as well as special amenities such as premium liquors, 24-hour room service, in-room WiFi, and slippers and slippers.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE ROOM
Rooms feature one king bed and one double sofa bed, bathroom with shower and hair dryer, Jacuzzi tub in the room, air-conditioning and ceiling fan, minibar with mineral water, soft drinks and beer, and balcony or terrace.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ECO FAMILY PENTHOUSE
A master bedroom w/ 1 king bed, 50" LED TV, bathroom w/ double sinks, shower & toilet hairdryer & vanity mirror. Separate room w/ a bunk bed for 3, sofa, TV, bathroom w/ sink, shower & toilet. Balcony or terrace. 24-hour room service and in-room wifi.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Iron
Television
Room Safe
ECO FAMILY SUITE
suite features one king bed and a separate area with bunk beds for children. Two showers and two WCs. Kids plunge pool on the balcony or terrace. Bathrobes and sl ippers, 24-hour room service and in-room wifi.
1 King Bed Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR SELECT CLUB
Adults Only - 18 years or older. The Select Club offers premier amenities such as a bottle of sparkling wine, fruit basket, a 42" plasma TV, 24-hour room service, a stocked minibar including snacks and more. Bedding is one king or two double beds.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ECO JUNIOR SUITE
Offers a king size bed, bunk bed (for 3 children), 2 showers, 2 water closets and a kid's plunge pool on the balcony. Room also features LED TV, Wi-Fi in the room, purified water dispenser, 24-hour room service and more.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE SELECT CLUB
Adults Only - 18 years or older. This room offers premier amenities such as a bottle of sparkling wine, fruit basket, a 42" plasma TV, a stocked minibar including snacks and Jacuzzi. Bedding is one king or double sofa bed. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD SINGLE PARENT W/CHILD
1 King or Two Double beds, Balcony with Garden, Pool or Jungle view, Ceiling fan, Satellite color TV, Clock radio with alarm, Telephone, Mini Bar with soft drinks and beer (restocked every other day), In-room safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PENTHOUSE SELECT CLUB
Adults Only - 18 years or older. This room offers all of the spoils of the Select Club in a spectacular suite featuring a master bedroom with luxurious furnishings, a living room with double sofa bed, and a Jacuzzi on the terrace. 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ROYAL ELITE ONE BEDROOM SUITE
Designed for families, these contemporary suites offer a separate bedroom plus a double sofa bed. In these rooms you will also receive extras such as Premium liquors,24-hour room service, WiFi in the room, and comfortable bathrobes and slippers.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Sandos Caracol Eco Resort features 1 meal plan options:
All Inclusive
There are 8 Restaurants at Sandos Caracol Eco Resort:
Las Mascaras - Mexican buffet restaurant open for dinner (seasonal)
Salvia - Vegan a la carte.
La Toscana - Italian buffet restaurant open for breakfast and lunch. A la carte dinner.
Los Lirios - A la carte Fish & Steak Club.
La Laguna - International buffet open for breakfast, lunch and dinner.
Fogo do Brazil - Brazilian Rodizio a la carte. Reservations required.
La Riviera - A Mediterranean a la carte.
El Templo - Japanese teppanyaki a la carte. Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance Course, Billards, Football, Pool Games, Water Aerobics, Water Polo, Beach Volleyball, Water Volleyball, Zumba, and over 40 different Ecological Activities included in their amazing All-Nature Experience.
Nightly Activities & Entertainment:
Cabaret Shows, Music Hall, Theme Nights, Mayan shows as part of the All-Nature Experience.
CHILDREN'S PROGRAMS
Kid's club for children 4-12 fully supervised activities program open from 10:00am-10:00pm daily offers children's pool, games and arts & crafts and mini disco.
Program Fees: Complimentary

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1148 Recommend
1148 past Apple Vacationers would recommend Sandos Caracol Eco Resort to their friends and family
TripAdvisor Web Reviews
Based on 15135reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Highly Recommended
Adam W,
Fri Oct 12 02:30:16 EDT 2018
Visited Sandos Caracol Eco Resort from 5th-15th September - apologies for the late review. There's too many amazing things to mention regarding this hotel and their staff. A few mentions for Felix, Spencer and Jonathan - all of these guys are a credit to your Hotel, they really are! Every single one of them got my wife and I involved in the activities and games. They always made us feel welcome and to be honest, without these guys this holiday would not of been as amazing as it was. The energy Felix, Spencer, "Sexy" Jonathan and Emilio have of an evening during the shows, after already working for 12 hours is astonishing - so that alone deserves a mention. Emilio was great - towards the end of our stay, I took part in Deal or No Deal and won a Romantic Meal for me and the wife and Emilio was quick to arrange this for us as we only had 2 nights left. The meal by the way was delicious with first class service from our waiter with great views of the horizon. Fine dining springs to mind. On my last day, the entertainment team gave me one of the Staff "Sandos Sports & Entertainment team" t-shirts and I thought that was a special touch! All of the waiters/waitresses were lovely people, they couldn't do enough for us. Always gave us excellent service so we always rewarded them with tips. Could not fault any of the food or restaurants - they have a wide range of selection at the buffet restaurants. All of the ร  la carte restaurants we ate at were lovely! The only one we didn't eat at was the Sea Food one on the beach front so we can't comment on that. The hotel wildlife is truly amazing! It's nice to see such a natural resort with amazing cenotes to swim in! Plenty of monkeys around too. It was also nice to see so many different nationalities at one resort - from Argentinians, Australians, Americans, Canadians, Germans, French, Polish and of course plenty of locals from all over Mexico. So overall, this resort was truly amazing to stay at. Everything was perfect for me and the wife and we'll definitely 100% be going back next year. We just hope it's the same entertainment team when we re-visit! Thanks Sandos, it was a pleasure!! ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ๐ŸŒŸ

Nature at its best
Kay165, Leeds, United Kingdom
Wed Oct 10 10:51:39 EDT 2018
Spent 2 wรจeks at the Sandos Eco Resort at the end of August. On arrival after an 11hr flight we were welcomed at reception. Check in was quick and easy although I would have like to have been offered a cool drink. Our room 5504 was fine although there were some exposed wires from a plug hanging off the wall, reception soon sent an engineer round to sort it. The matters on the bed was superb so much so I want to buy the same one over here in the UK. The room was tired looking and could have done with a lick of paint but given you only sleep in it, it wasn't a problem. The resort is massive and would have appreciated a map of how to get around. Problem was there was no quick way to the water park due to renovations and pathways being closed. This is a big site to get around and our room was at top of the resort. Actually the location of the room was nice and quiet and perfect for monkey and coti spotting, along with the friendly peacock and huge lizard. And don't forget to look in any water you may walk over, turtles galore :-) The restaurant were very good and the steak and fish was superb, we are there 5 times as you don't need to make reservations. The beech area was superb and sea wuite gentle but be aware the sand drops away suddenly under the water at times causing people to stumble. Entertainment team is fantastic as are the shows, highly recommend the Micheal Jackson and superheroes shows. I would go back and stay at Sandos again but probably March/April time when it isn't so humid. My 12yr old daughter loved it there, my husband did a lot of the eco tours offered in house. Suitable for all ages but some may struggle if they have trouble walking, it is all flat but it is a big site.

Sandos 2018
wstair2003, Littleton, Colorado
Wed Oct 10 08:50:20 EDT 2018
Great hotel, fun for kids! Lots of activities to do for families. Aquapark Marco,Hector,Luis,Jony,Shane were great attendants at the Aquapark! The all inclusive deal is the way to go and we would recommend this resort to all families!

Excellent staff; accommodations and food sub par
Gaylene S,
Wed Oct 10 07:54:27 EDT 2018
We just spent a week at the resort and the highlight for us was by far the grounds and wild life. Miguel gave an excellent photo safari tour and was very knowledgeable of the local flora and fauna. Monica also was excellent and despite seeing very little besides one turtle, snorkeling the Jade River was great fun. For my husband and I the best part was just exploring the grounds. We had not a great impression of the rooms. They are tired and worn. Our first room was not cleaned to our standards so we asked for another room which they very easily changed without issue. However 5 days in and a water pipe in the room above us burst creating an indoor water feature we did not wish to see. They then kindly packed us up and moved us to a select penthouse unit. Food was fine but repetitive by week's end. Majority of the staff were very attentive, friendly and very hard working. We had a very good time but am doubtful we would return as average is simply the best way I have to describe it.

Amazing experience
Sherri-Anne77, Saskatchewan, Canada
Tue Oct 09 18:03:42 EDT 2018
We met alex berlean (guest services) he was very friendly and helpful he set us up to do a sandos timeshare presentation he got us the best gifts. Me and my mom actually enjoyed the timeshare presentation it was very informative and not pressure driven unlike others ive been to. I would have bought but already have one. Mom used one of our gifts to get a massage with victor at the spa. This than turned into almost every day a massage with victor ( my mom normally hates and avoids massages). Alex was always their threw out our trip whenever we needed him always with a very positive and friendly attitude willing to bend over backwards to help us if he couldnt he would make sure someone else would.the resort is very well kept and lots of stuff to do for everyone the staff our fabulous



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