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Sandos Caracol ECO Resort & Spa


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All Inclusive    

Value Plus!
Honeymooners: Bottle of domestic sparkling wine, fruit basket, and room upgrade (based on availability).
Family: Second child 12 & under Stays, Plays & Eats Free.

Set along a beautiful white sand beach in Playa del Carmen on Riviera Maya, this eco-friendly resort lies in the luxurious residential complex of Grand Coral, with an amazing 18-hole golf course designed by the famous Nick Price next door. Escape to an array of beautifully appointed rooms stretching from the magnificent Mexican Caribbean to the lush green jungle. Upgrade to the Select Club section for a luxurious adult-only experience. Rooms are decorated in superlative fashion, complementing the soothing ambience of the Mexican Caribbean.

The Sandos Caracol Eco Resort & Spa lies in the exotic Mayan jungle and is surrounded by natural sinkholes (cenotes), mangroves and lagoons where you can admire the typical fauna and flora of the region. Enjoy a romantic and relaxing canoe ride through the natural waterways of the mangroves. In the biggest cenote of the resort - right behind the lobby - guests discover the crystal clear, refreshing waters that are so typical for this region. Learn all about the ancient Mayan culture. Get to know the lifestyle of the Mayan people, enjoy the Temazcal, admire the Attic of the Orchid, explore the bicycle track and the trails. This is truly the perfect destination for the nature-lover in all of us.

The main pool offers a little something for everyone. Dive in or pull up a seat at the swim-up bar. Spanning nearly the entire length of the Royal Elite Ocean Front section, guests will be immersed in the beautiful views offered by the Mexican Caribbean, only a few steps away. Kids can cool off at the resort's fun-filled water park with 17 water slides, multiple play areas and lifeguard supervision. Daytime activities include beach volleyball, sandcastle building, swimming and snorkeling, tennis courts (2) with lights for night play, supervised Baby club and Kids' club with playground, crafts, TV, movies, sports, and ecological activities. The teen activity program features music, pool tables, beach soccer, and more.

Indulge at the wide range of buffet, la carte, and snack bar dining options. There are three abundant buffet restaurants, featuring international fare, delicious Italian specialties, and authentic Mexican cuisine. For la carte dining, enjoy Teppanyaki, Brazilian, Mediterranean, Italian, and steak/seafood. After dinner, head to the theater featuring live nightly entertainment.

There's something for everyone at Sandos Caracol, whether you prefer naps on the beach, treks through the jungle, or drinks by the pool.
HOTEL LOCATION
Address: KM 295 PLAYA DEL CARMENT
Q.ROO
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 866-887-5601
Fax: 984-873-1169
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 4
Outdoor Pools: 4     
Features Aqua Park for children with 17 slides and water games.
Golf: NEARBY
Grand Coral
Designed by Nick Price
Holes: 18
Green Fees: Fees may vary
Cart Fee: Fees may vary
Tennis
Number of Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Other Sports: Table tennis, darts, beach volleyball, bicycle trail with complimentary bicycles.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The resort has 78 three-story buildings with a total of 956 rooms, situated in an extensive natural environment at the edge of an exotic jungle surrounded by mangrove and natural springs. Beach: Set along a beautiful white sand beach on the exclusive Riviera Maya. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 996
Year Opened: 2005 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Hotel does not accept Spring Breakers; guests must be at least 21 years old to check-in.
ROOM TYPES
STANDARD ROOM
Other Amenities -
Kitchen
ROYALELITE OCEANFRONT SUPERIOR
Upgraded amenities include WiFi, iPod dock, a 42" plasma TV, upgraded VIP bracelet, fully stocked minibar, 24-hour room service and more. Bedding consists of two double beds, and this category offers ocean views.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD SINGLE PARENT W/CHILD
1 King or Two Double beds, Balcony with Garden, Pool or Jungle view, Ceiling fan, Satellite color TV, Clock radio with alarm, Telephone, Mini Bar with soft drinks and beer (restocked every other day), In-room safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE ROOM
Rooms feature one king bed and one double sofa bed, bathroom with shower and hair dryer, air-conditioning and ceiling fan, minibar with mineral water, soft drinks and beer, and balcony or terrace.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE FAMILY
A king bed and living room with a double sofa bed, terrace with garden, pool or jungle view and Jacuzzi, these suite are located on upper floors. This category is for families of five only (three adults and three children 12 and under).
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PENTHOUSE SELECT CLUB
Adults Only - 21 years or older. This category offers all of the spoils of the Select Club in a spectacular suite featuring a master bedroom with luxurious furnishings, a living room with double sofa bed, and a large Jacuzzi on the terrace.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ROYAL ELITE OCEAN FRNT 1BD JRS
Guests of this category will enjoy Royal Elite VIP amenities, oceanfront views, a king bed and living room featuring a double sofa bed.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
SUPERIOR SELECT CLUB
Adults Only - 21 years or older. The Select Club offers premier amenities such as a bottle of sparkling wine, fruit basket, a 42" plasma TV, 24-hour room service, a stocked minibar including snacks and more. Bedding is one king or two double beds.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
ROYALELITE OCEANFRNT PENTHOUSE
The Royal Elite Penthouse provides guests with Royal Elite VIP amenities (WiFi, premium minibar, 24-hour room service and more), in an exquisite, ocean-view suite comprised of sleeping area with king bed, living room with double sofa bed and a Jacuzzi.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE
A spacious junior suite with a king bed and living area with one double sofa bed. The suite also features all standard amenities, a terrace with a garden, pool or jungle views, and a Jacuzzi.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD ROOM
All rooms feature two queen beds or one king bed, bathrooms with a shower and hair dryer, air-conditioning with a ceiling fan, cable television, minibar with mineral water, soft drinks and beer, balcony and garden, pool or jungle views.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE SELECT CLUB
Adults Only - 21 years or older. This category offers premier amenities such as a bottle of sparkling wine, fruit basket, a 42" plasma TV, 24-hour room service, a stocked minibar including snacks and Jacuzzi. Bedding is one king or double sofa bed.
Other Amenities -
Air Conditioning
Fan
Shower
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Sandos Caracol ECO Resort & Spa features 1 meal plan options:
All Inclusive
There are 9 Restaurants at Sandos Caracol ECO Resort & Spa:
La Laguna - International buffet open for breakfast, lunch and dinner.
Fogo do Brazil - Brazilian Rodizio a la carte. Reservations required.
Riviera - A Mediterranean a la carte. Reservations required.
El Templo - Japanese teppanyaki a la carte. Reservations required.
Snack Bar -
Las Mascaras - Mexican buffet restaurant open for dinner.
Salvia - Vegetarian a la carte, reservations required.
La Toscana - Italian buffet restaurant open for breakfast and lunch.
Los Lirios - A la carte Fish & Steak Club, reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance Course, Billards, Football, Pool Games, Water Aerobics, Water Polo, Beach Volleyball, Water Volleyball, Zumba
Nightly Activities & Entertainment:
Cabaret Shows, Music Hall, Theme Nights
CHILDREN'S PROGRAMS
Daytime entertainment program for children 4 to 12 daily. Two miniclubs with game room. playgroundand a waterpark with 17 water slides. Baby Club (2-3 years old) from 10 a.m. to 1 p.m. and from 3 p.m. to 6 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Teen Disco
Children's Pool

Babysitting Fee: $10 per hour/approx
Advance Notice for Babysitting: Yes

Apple Vacations Traveller Reviews
Great Value
CASEY M.
Jun 10 2014
Very good hotel, not the best I have stayed at but great for the price. .. More>
Customer Rating: 

Lacking
LISAJANE B.
May 15 2014
the hotel was nice but lacked the customer service I found with other Apple sponsored resorts. There were several issues encountered that the hotel made some effort to correct but it is not a golden apple resort .. More>
Customer Rating: 

Sandos - a great family resort
JENNIFER C.
Apr 22 2014
The resort was very family-friendly as I had hoped. The pools are great - we tried both the Chill Pool and main pool. The kids pool was too young for my kids who are 12 and 9. They wouldn't go in. The staff was friendly and helpful. They were a little weird when I wanted to take food from the buffe .. More>
Customer Rating: 

Two stars
GORAN P.
Apr 22 2014
My experience and opinion is that this hotel should not be given more than 2 stars. There is no beach at all( some 10 feet of sand and huge rocks) glasses in the restorants not clean, food was good maybe, room was stinky with 2 sq feet joke of a balkony. Thanks goodnes for apple rep. Found me room .. More>
Customer Rating: 

Great family resort
IRINA W.
Apr 07 2014
Kids will have a blast at this place .. More>
Customer Rating: 

Sandos
MATTHEW N.
Mar 26 2014
It's a nice resort but the you can't go in the ocean it's full of rocks you lead to believe you have to go to the time share meeting than they get mad at you if you won't buy one other than that it's a very nice place .. More>
Customer Rating: 

We loved this place so much, we came the next year!
GERALD K.
Mar 25 2014
We greatly enjoyed ourselves and found all the staff extremely friendly and helpful and always with a smile. The rooms are very comfortable, the food was excellent in all restaurants. The grounds and buildings are very clean and beautiful and pleasantly laid out. The spa is exceptional as is all t .. More>
Customer Rating: 

Sandos Caracol
ROGER B.
Mar 21 2014
Great family resort. Staff was terrific with exceptional compliments to Isobel at front desk .. More>
Customer Rating: 

Vacation March 2014
DENISE B.
Mar 20 2014
Everything from beginning to end was great. Transfers could be a little better...took a long time to get to our resort.. But after that...good job! .. More>
Customer Rating: 

Fun, casual, laid back resort
ROSEMARY A.
Mar 16 2014
I stayed at this resort the first week of March with my boyfriend. We are both in our late twenties with no children. We up graded to adults only which I would definitely recommend if you are not traveling with children. It was very nice with with the private pool and restaurant right near are room .. More>
Customer Rating: 

Fabulous Resort
JAMES S.
Mar 13 2014
Our vacation was incredible, When We arrived Check in was a breeze, we checked in right away, were given frozen drinks upon arrival, our luggage was taken to our room and we were taken to our room on a golf cart, The Check in process was so efficient and pleasant and Katrin made our vacation plea .. More>
Customer Rating: 



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating