Cancun

Sandos Cancun Luxury Resort


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All Inclusive    

Exceptional Value!
Honeymoon: Bottle of sparkling wine, fruit basket and room upgrade (based on availability).

Sandos Cancun Lifestyle Resort is nestled at the edge of the sparkling azure waters of the Caribbean Sea and Laguna Nichupte. This boutique, all-inclusive resort offers spectacular views, gourmet food, white-sand beaches, and an intimate, luxurious vacation at our most elegant property. The high-end, all-inclusive program features fine dining, unlimited national and imported drinks, 24-hour room service, and access to our many activities. Each of the 214 modern rooms and luxurious suites provide dazzling views of the turquoise ribbon of sea and lagoon, and offer an upscale vacation experience complete with modern amenities and services.

The three infinity pools and Jacuzzi cascade down the property toward the beach, appearing to fall right into the blue waters of the Caribbean. Each offer poolside drink and snack service. All guests can enjoy beachside service with wait staff, play beach volleyball, and visit the partner water sport center.

Spa del Mar is a luxurious and internationally recognized relaxation destination, with a fully equipped fitness center, sauna (additional fee), steam room (additional fee), and tennis courts. Bathe in the warm Caribbean sun while you enjoy luxurious treatments and massages. Two full-size tennis courts sit atop the spa, offering sweeping views of the Mexican Caribbean and Nichupte Lagoon. For those who prefer nighttime play, both courts are equipped with lighting. The 7,000-square-foot gym has a marvelous view of the Caribbean Sea.

The Total Gourmet Experience will awaken your senses and delight your palate with a variety of exquisite international flavors and drinks. Each morning, Zango offers a luxurious breakfast buffet with a variety of delicious hot or cold food options. Enjoy exquisite meals from a collection of four upscale restaurants serving eclectic cuisine, Teppanyaki, international, and Caribbean cuisine. The chic, intimate lobby bar is stocked with a wide selection of premium liquors, and a poolside snack bar features tasty tropical cocktails, beverages, and a freshly made brick oven pizza bar.

Find more information about Sandos Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Located directly on the beach in the heart of the Hotel Zone, this resort is bordered by the Nichupte Lagoon to one side and the Caribbean Sea to the other. The hotel is located approximately 15-minutes from the airport.
Address: RETORNO DEL REY LOTE 37-1
CANCUN
QR

MX
Local Phone: 998-881-2200
Fax: 011-52-998-881-2201
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (one mile)
Pools
Number of Pools: 3
Outdoor Pools: 3     
There are three infinity pools with different heating options, including one hydrotherapy pool.
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball and tennis
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Sandos Cancun features fresh, contemporary decor with posh finishes throughout. At this beautiful hotel, guests will find 214 rooms and suites overlooking the Caribbean Sea and the Nichupte Lagoon. Spa del Mar at Sandos Cancun Luxury Resort features 13 treatment rooms, including a couple's room and a luxury sui te designed for Spa del Mar's signature Nausicaa treatment. Beach: Sandos Cancun is located on a beautiful stretch of white sand beachfront, on land bordered by the Caribbean Sea and Nichupte Lagoon. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 214
Year Opened: 2012 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Guests must be at least 18 years old to check-in.
ROOM TYPES
SUPERIOR
Combining beauty and sophistication, the 450 square foot Superior room provides an intimate escape in luxury. Each room comes fully equipped with modern amenities, 24-hour room service and in-room WiFi.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SANDOS SUITE
The luxurious Sandos Suite includes a separate bedroom and living space which can accommodate up to three people, as well as a kitchenette, balcony and two plasma televisons. 24-hour room service and in-room WiFi. Separate bedroom and living space.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CARIBE SUITE
The Caribe Suite is a 2 bedroom suite, oceanfront. One bedroom holds a king size bed the other 2 double beds. The ocean front terrace is the highlight of this suite. 24-hour room service, kitchenette, and in-room WiFi.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
LAGUNA SUITE
Featuring two private balconies with panoramic views, the Lagoon Suite offers endless luxury and ample space. The room is decorated in modern dcor with marble bathrooms, kitchenette and separate living area. 24-hour room service and in-room WiFi.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
Guestroom includes one king bed or two double beds, a marble bathroom with a separate tub and shower, and a private balcony or terrace with views of the Caribbean and the Nichupte Lagoon. Room also features WiFi, a minibar, and more.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Nespresso
Guests reserving a suite also receive a pool cabana for the duration of their stay. Nespresso
Nespresso
DINING
Sandos Cancun Luxury Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 4 Restaurants at Sandos Cancun Luxury Resort:
Gaijn Restaurant - Open for dinner, the hotel's teppanyaki restaurant has live show cooking with traditiional Japanese cuisine for an exciting dining experience.
St. Trop Restaurant - This poolside restaurant offers the best of casual Caribbean food and wood-fired pizzas with a mix of Caribbean cocktails and beverages.
Seasons Restaurant - Featuring a modern and avant-garde menu, this sophisticated signature restaurant offers a gourmet menu with eclectic cuisine by using fresh, seasonal ingredients.
Zango Restaurant - This restaurant serves cuisine from across the globe, with an extensive buffet breakfast, lunch, and dinner.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Light entertainment taking place at Bar One. Happenings and live moments during the day and at night.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
93 Recommend
93 past Apple Vacationers would recommend Sandos Cancun Luxury Resort to their friends and family
TripAdvisor Web Reviews
Based on 4182reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Adult Style resort
SariOntario, Ontario
Tue Aug 08 08:42:01 EDT 2017
Have nothing negative to say about Sandos Cancun. The rooms,food,entertainment are all good. The beach cabanas were our favourite place to hang out and relax. The staff are all very helpful. It is more adult oriented ,although families are welcome .

Paradise
,
Tue Aug 08 06:22:55 EDT 2017
This place was amazing. This was my first time in Mexico with my boyfriend and we were there for 6 days. The employees are all so nice & helpful. Thank you to one lady at the concierge who really helped us out!! The drinks were 10/10. The ceviche & aguachile & tartlet at St. Trop were my favorite. The other restaurants had amazing food. The picanha & flank steak at Seasons were so good. The Italian restaurant had real Italian food!! And Zango had everything! I loved how they made ceviche or paella out in the big pan at the beach. I think this place is truly a gem because the other hotels next to it & nearby are so big that the beaches seemed to be so full & they didn't have cabanas like us. The infinity pool is a plus. Everyday there were always so many activities. Beach volleyball was great. They had live performers. At night we saw some dancers & a drum performance. There was a casino night too. I heard one couple complained they didn't like a drink... well, that's why you just ask for a different drink. Room service kept our room so clean. I can't wait to come back again!!

First Timer
canuckgrl06, Toronto, Ontario
Mon Aug 07 16:27:33 EDT 2017
This was my first visit to Cancun, and first time coming to Mexico for vacation. I chose Sandos Cancun for our trip due to the availability of beach beds. I dream of these beds all winter long in Canada, relaxing and looking out at the turquoise waters of the Carribean Sea. From the moment of our arrival, our experience was second to none. We were picked up by Best Day tours which provided the ground transportation. Their buses were clean, air conditioned and the drivers were friendly. We arrived mid morning and as expected we were not able to check into our room. Check in is 3pm. The resort is small and older but I loved the size. Having stayed at much larger Carribean resorts where everything is spread out, I enjoyed the intimacy of Sandos and that everything is close. The pool area is clean and well kept. There are three infinity pools, each one seeming to be a different temperature which was nice. Some have commented that the pools are shaded for most of the day but we did not find this to be the case. There are tons of beach beds to access and they were the ultimate place to relax by the pool or beach. It really felt like a luxury vacation to enjoy these all week! If I could share a negative experience it would be the tipping "games" I had to endure to reserve a beach bed. I call it a game because it was obvious the pool staff (who I might add were lovely when engaging with them) make the beds "appear" taken by placing a bottle of sun screen or book on them. In reality this is a ploy so that you will come and see the pool staff (read: give them a tip) and the bed is then suddenly available. I observed this daily, and beach beds in the prime pool area sat empty as I watched people walk by going to find one free only to move along to a funny chaise lounge when they assumed the bed was already occupied. I find this tiresome and uncomfortable to deal with on vacation as even when I tipped $20US on my first day, I got the run around on the second day. My advice to you is to see the pool staff early in the day 9:30-10:00 as there were still plenty of beds available then. Don't be discouraged if they look taken as they likely are not but, money talks, so give a big tip up front, get the staff members name and you should be good for a few days. I would just prefer not to have to play these games on vacation. Thus I would not give a 5 star rating. The restaurants are fantastic from the gorgeous views at the beachside San Trop to the delicious meals at the steakhouse and Italian restaurant. Everything was presented beautifully and tasted great too. One thing that sets Sandos apart from any resort I've visited before is that you can order your lunch poolside and have it delivered to you on the beach or by the pool. You can just give in to your lazy holiday! These rats are not just your typical hamburgers, fries and pizza but ceviche shrimp taqueria, turkey fajitas, etc. Also, although we did not take advantage, room service is offered daily from 6am-11pm. The rooms were lovely, cool and clean. Ours was a deluxe room (upgrade but I'm not sure if the upgrade gave us much value for our dollar) equipped with king bed, bathtub, shower, robes and slippers. We loved the well stocked mini fridge and snacks (nuts, chocolate bars, crackers, etc) which was a nice treat during our downtime at the end of the day while relaxing before dinner. I was hoping for some fun towel creation surprises but did not get any. The hotel decor is modern and funky which we loved. The wifi is included and strong, never had a concern. The entertainment was great. Live music daily by the pool, aqua gym, beach and pool volleyball and trivia, bingo, and "lazy" games. Fun! Will definitely look forward to returning to Sandos again in the future

Poor Service
lizlo82, Anaheim, California
Mon Aug 07 10:41:23 EDT 2017
I'd like to start this review by emphasizing that this was a family trip along with my husband and three minor sons. We were guests of Royal Elite Vacation Club Members. For starters, the weather at the time of arrival at the Sandos Cancun was approximately 90 degrees fahrenheit with humidity. We were not offered a beverage or even a glass of water. We are frequent travelers and World of Hyatt Members and that is something we're always offered upon arrival, not to mention when the temperature calls for it. Our family was a party of five, as such two rooms were booked as the maximum occupancy is 4 per room. We had specifically requested for our rooms to be next to each other. Come to find out not only were our rooms not next to each other but on separate floors! We were told there was no availability and there was nothing they could do. Subsequently, my husband had to stay on the 7th floor with our older son while I stayed on the 6th floor with our 10 and 7 year-olds. How ridiculous is that! They never accommodated us or fixed it! It gets better, I tried to shower that night and there was no hot water! As a matter of fact, no hot water for 3 days! I have small children and that is just simply unacceptable! Especially when Sandos claims to be a AAA Four-Diamond Resort! When I reported it, they sent someone to our room and he told us we had to turn on the sink faucet and let it run for 10 minutes so it could help the water get warm. That didn’t work either! I was so cold from showering with cold water that I had to sleep with the AC off and a robe in addition to my pajamas. The next morning, showering with cold water of course, I hung the robe to re-use it. When housekeeping came by they took the robe, not sure why and never replaced it. I called and asked for a new one and they never sent it! I called several times! As if that wasn’t enough, while I was in the pool I cut my leg. They have a step in the middle of the pool, yes in the middle go figure. The medic/first aid person made a report and cleansed the area, applied an antiseptic ointment and a band-aid. Not once did they ever call to check up on me. Bar/waiter service was extremely slow at the beach cabanas. They only had one person working two sides. All in all, this was the worst experience we’ve ever encountered! Not once did they offer an apology or a way to remediate all of the inconvenience. I definitely would not recommend this resort!

Nice resort, good food, beautiful beach
shellisam2017, Charlotte, United States
Sun Aug 06 18:37:58 EDT 2017
My sister and I just returned from a five day, four night stay at Sandos Cancun. We enjoyed the hospitality, amenities and food. The resort is a little dated but still very nice. Great customer service. Ten minute walk from excursions at Aquaworld.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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