Exceptional Values! Honeymooners: Bottle of sparkling wine and room upgrade (based on availability).
Sandos Cancun Luxury Experience Resort is nestled at the edge of the sparkling azure waters of the Caribbean Sea and Laguna Nichupte. This boutique, all-inclusive resort offers spectacular views, gourmet food, white-sand beaches, and an intimate, luxurious vacation at our most elegant property. The high-end, all-inclusive program features fine dining, unlimited national and imported drinks, 24-hour room service, and access to our many activities. Each of the 214 modern rooms and luxurious suites provide dazzling views of the turquoise ribbon of sea and lagoon, and offer an upscale vacation experience complete with modern amenities and services.
The three infinity pools and Jacuzzi cascade down the property toward the beach, appearing to fall right into the blue waters of the Caribbean. Each offer poolside drink and snack service. All guests can enjoy beachside service with wait staff, play beach volleyball, and visit the partner water sport center.
Spa del Mar is a luxurious and internationally recognized relaxation destination, with a fully equipped fitness center, sauna $, steam room $, and tennis courts. Bathe in the warm Caribbean sun while you enjoy luxurious treatments and massages. Two full-size tennis courts sit atop the spa, offering sweeping views of the Mexican Caribbean and Nichupte Lagoon. For those who prefer nighttime play, both courts are equipped with lighting. The 7,000-square-foot gym has a marvelous view of the Caribbean Sea.
The Total Gourmet Experience will awaken your senses and delight your palate with a variety of exquisite international flavors and drinks. Each morning, Zango offers a luxurious breakfast buffet with a variety of delicious hot or cold food options. Enjoy exquisite meals from a collection of four upscale restaurants serving eclectic cuisine, Teppanyaki, international, and Caribbean cuisine. The chic, intimate lobby bar is stocked with a wide selection of premium liquors, and a poolside snack bar features tasty tropical cocktails, beverages, and a freshly made brick oven pizza bar.
Located directly on the beach in the heart of the Hotel Zone, this resort is bordered by the Nichupte Lagoon to one side and the Caribbean Sea to the other. The hotel is located approximately 15-minutes from the airport.
RETORNO DEL RAY LOTE 37-1
Barber / Beauty Salon
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby
Number of Pools: 3
Outdoor Pools: 3
There are three infinity pools with different heating options, including one hydrotherapy pool.
Water Sports on Site
Fishing: Additional Charge
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball and tennis
Sandos Cancun features fresh, contemporary decor with posh finishes throughout. At this beautiful hotel, guests will find 214 rooms and suites overlooking the Caribbean Sea and the Nichupte Lagoon.
Spa del Mar at Sandos Cancun Luxury Experience Resort features 13 treatment rooms, including a couple's room and a luxury suite designed for Spa del Mar's signature Nausicaa treatment.
Beach: Sandos Cancun is located on a beautiful stretch of white sand beachfront, on land bordered by the Caribbean Sea and Nichupte Lagoon.
Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 214
Year Opened: 2012
No Springbreakers. Guests must be at least 18 years old to check-in.
With magnificent views, the 450 square foot Deluxe room welcomes each guest to an oasis of luxury. These rooms offer an upscale vacation experience complete with modern amenities and services. 24-hour room service and in-room WiFi.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
Combining beauty and sophistication, the 450 square foot Superior room provides an intimate escape in luxury. Each room comes fully equipped with modern amenities, 24-hour room service and in-room WiFi.
Other Amenities -
Radio Alarm Clock
The luxurious Sandos Suite includes a separate bedroom and living space which can accommodate up to three people, as well as a kitchenette, balcony and two plasma televisons. 24-hour room service and in-room WiFi. Separate bedroom and living space.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
Other Amenities -
Featuring two private balconies with panoramic views, the Lagoon Suite offers endless luxury and ample space. The room is decorated in modern décor with marble bathrooms, kitchenette and separate living area. 24-hour room service and in-room WiFi.
Other Amenities -
Balcony or Terrace
Radio Alarm Clock
Guests reserving a suite also receive a pool cabana for the duration of their stay. Nespresso
Sandos Cancun Luxury Experience Resort features 1 meal plan options:
All Meals, Drinks & Tips
There are 4 Restaurants at Sandos Cancun Luxury Experience Resort:
Zango Restaurant -
This restaurant serves cuisine from across the globe, with an extensive buffet breakfast, lunch, and dinner.
Gaijn Restaurant -
Open for dinner, the hotel's teppanyaki restaurant has live show cooking with traditiional Japanese cuisine for an exciting dining experience.
St. Trop Restaurant -
This poolside restaurant offers the best of casual Caribbean food and wood-fired pizzas with a mix of Caribbean cocktails and beverages.
Seasons Restaurant -
Featuring a modern and avant-garde menu, this sophisticated signature restaurant offers a gourmet menu with eclectic cuisine by using fresh, seasonal ingredients.
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Light entertainment taking place at Bar One. Happenings and live moments during the day and at night.
Just arrived today and excited to be back at Sandos. So far the reception was the friendly and warm familiar. I didn't recognize anyone at the front desk or at concierge upon arrival...
Just arrived today and excited to be back at Sandos. So far the reception was the friendly and warm familiar. I didn't recognize anyone at the front desk or at concierge upon arrival.
Unfortunately, they didn't recognize me as a repeat guest either. Would have been a "wow" moment if they would have simply welcomed me home or made mention of my loyalty. Perhaps I'm a bit spoiled by the Ritz in the U.S.
The room was not ready as expected, we were in before check-out. We had the opportunity to enjoy the resort by napping in the very comfy hammocks on the terrace and ate lunch pool/beachside. I was so thrilled to see familiar faces at the activities desk. Alex and Teza were great! Alex welcomed us with open arms and even remembered my son's name. I felt like we were home away from home.
We were entertained by the activities crew, they made the afternoon! What a great team to have onsite to keep the guest engaged in poolside activities and having a great time. I love the way Adam connected with the guest. He is good!!!!
The poolside service is deserving of a little tweaking. Cristian helped us when we stopped him for a cold drink and snacks. He made mention he wasn't serving the area but would help us anyway. He was polite but obviously stretched to serve the entire pool area.
The grounds are still kept immaculate. Lots of care for the beautiful landscape, pool, and beach. Consistency is critical in delivering an exceptional service experience.
The room service was very consistent! They committed to 30 min and delivered in 20min. Totally exceeded my expectations. One of the many reasons I have returned is because of the quality of the food in this all-inclusive resort. The food service is excellent! Presentation, portions, and taste unsurpassed.
I'm a bit disappointed in the room assignment and welcome. Based on this specific experience, I would not return if this was my first stay. I will reserve my comments until our stay is complete. I plan to visit with management to give them an opportunity to recover.
I also plan to visit the gym, spa, restaurants and beach activities. Stay tuned!!!
Sun Mar 29 22:42:57 EDT 2015
My fiance and I just got back today from 6 days at Sandos and it sucked having to leave. We purchased a deal through Bookit.com along with another couple friend of ours. Based on the price we paid...
My fiance and I just got back today from 6 days at Sandos and it sucked having to leave. We purchased a deal through Bookit.com along with another couple friend of ours. Based on the price we paid (not a small fee by any means, but not full price on the hotel's website) we had low-ish expectations. We were still hoping for a very quality hotel, but as our past two Cancun visits were at Live Aqua and Sun Palace, we figured it would not be as good as though. It was DEFINITELY better than Sun Palace. The staff are just so incredible, I truly do not think we have been to any hotel with such good service. Christian by the pool was so wonderful and sweet. Tec in the hibachi restaurant was so much fun! The hostess at the breakfast restaurant always remembered our room number (crazy!!) and I just thought that was such a nice touch. On Wednesday or Thursday night it was Vegas night in the main bar (which, by the way, is the most beautiful hotel bar I've ever seen) and it was just a ton of fun. Fake money, which made it all the more fun I think :-)
The rooms it's true could use a quick face-lift, but they were certainly nice enough. There was one day where housekeeping did not come to our room which was quite peculiar, because we had removed our do not disturb sign by 9:45-10 AM every day and didn't come back until 5 or 6 PM each day. It was OK though.
It is possible that my favorite thing about the hotel was the fact that you do not have to wake up at 6 AM to save chairs by the pool. Evidently this is one of the only hotels in Cancun where this is the case, and it was incredible. Being four people trying to find seats together we were a bit nervous the first day, but there was no problem at all--we ALWAYS found four chairs together. It was so nice to not have to wake up early and stress out about getting a seat. The pools are completely in the shade by 3-4 PM depending on the pool, but that was perfect for us because we are pale and burn easily, and usually looking for a shady nap around then! For some reason the top and bottom pools are warm and the middle pool is quite cold. Perhaps for those who want a more refreshing dip? The hot tub is really a warm tub which is kind of a bummer, but it's OK. The pool area food is good (pizza is great!) and there was even an acrobatics show one day--it was awesome!
The food is actually very good in my opinion, relative to other all-inclusives. I mean honestly, where else can you get a nutella crepe at breakfast!? And chocolate sauce on your waffle?! Right up my alley! I will say though that the fancy restaurant, Seasons, was not nearly up to par with the service at the pool or other restaurants. The food quality was decent and the decor was very nice.
It is true, there are a decent number of children running around, which was a BIG bummer. When I get away, I want to sit in the pool with a pina colada without children jumping in the pool next to me getting pool water in my drink and screaming and crying. I'm not sure why they don't enforce the adults only aspect of the hotel but it would be really nice if they did.
It was definitely a bummer to see a lot of people not tipping. Some people said to us that they tipped yesterday so they weren't tipping today, which really bums me out. These guys are busting their humps and doing such a great job and their service should be noticed and complimented. But enough ranting. It was just such a wonderful stay, we would absolutely recommend Sandos without reservation to everyone. Thank you for an incredible stay!!!
One of the best vacations ever!
Sun Mar 29 21:56:29 EDT 2015
Sandos is an excellent hotel choice for Cancun. It is more adult oriented and a great spot for couples. From the moment we walked in we were greeted with champagne and a rose. Aside from the hotel...
Sandos is an excellent hotel choice for Cancun. It is more adult oriented and a great spot for couples. From the moment we walked in we were greeted with champagne and a rose. Aside from the hotel being beautiful what truly made our trip was the amazing service. In particular, we wanted to mention Casanova our server at the beach, who was nothing short of fantastic. But this is not to downplay the service of the other staff members. Alex who was in charge of the cabanas, Sergio and the entire entertainment staff, the hibachi chefs, Jose who gave us Spanish lessons while he poured the morning coffee everyday. Needless to say I can go on and on about them. The hotel is on the smaller side so it has a very personal touch. By the second day we were greeted by name wherever we went.
Beautiful property and Fantastic Staff
baja_bum, Calgary, Alberta
Sun Mar 29 17:21:17 EDT 2015
We Will be leaving tomorrow after a 7 day stay at Sandos Cancun Luxury Resort. It is a beautifully maintained property meticulously cared for and is a nice size (especially at spring break). I felt...
We Will be leaving tomorrow after a 7 day stay at Sandos Cancun Luxury Resort. It is a beautifully maintained property meticulously cared for and is a nice size (especially at spring break). I felt like we were an oasis amidst the surrounding mega resorts and although I cannot speak for those surrounding resorts imagine it was much more relaxing here (kind of like being in the eye of a hurricane). The resort is not too large which adds to the high level of customer service you can expect at Sandos Cancun. There are 4 restaurants all serving above average food and with good selection and the layout of the resort makes it easy to get around. From the moment we arrived we were greeted by our names by Freddy at security and the by the fabulous front desk staff (special thanks to Enrique and Tanya, Ingmar and Misael). Our room was a Superior room and had plenty of space for three of us and a massive bathroom that was supplied well. I would say the rooms here are as nice as any you will find. The resort has three HUGE swimming pools and a wait staff that kept the all inclusive ítems coming. Thank You Alex (Alejandro) and Jorge, Cassinova, Angelica and the others who were as fun to watch as they were to interact with. The Gym is large at Sandos Cancun and the Spa is World Class (think Steam Room, Dry Sauna, Hot Tub, Cold Plunge pool, Plenty of showers and grooming ammenities as well as Ice Cold face towels, and Cucumber slices and cold drinks to chooses from...AMAZING...I cannot close without a salute to Bar One and Angelica and Jaime who were friendly and personable and made our relaxing time fun as well as relaxing. All in all I would say that Sandos Cancun Luxury Resort lives up to its name and then some and would not hesitate to stay here again when in the hotel zone in Cancun.
Food for a toddler!
Janice196505, South Jersey
Sun Mar 29 12:01:07 EDT 2015
This was our 5th trip to Cancun. The place that we stayed on our previous trip didn't have any availability. It was great! So my husband and I decided to try Sandos Resort-Cancun. The resort was...
This was our 5th trip to Cancun. The place that we stayed on our previous trip didn't have any availability. It was great! So my husband and I decided to try Sandos Resort-Cancun. The resort was very clean and the service was good. However, all of the food was cut in small pieces fit for a toddler and everything was bland. The choices were basically the same every day. Sandos Resort had the worse food of all the resorts. All of mixed beverages were terrible. The wine was the only acceptable alcoholic beverage. Sandos Resort-Cancun isn't a bad place, but there are better places in Cancun.
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Recommended for LuxuryNestled at the edge of the sparkling azure waters of the Caribbean Sea and Laguna Nichupte, Sandos Cancun Luxury Resort is among the finest hotels on one of the greatest beaches the world has to offer. When not basking in the warmth of the sun on the sugary sand, indulge yourself at the 15,000-square-foot Spa del Mar, or dine on cuisine inspired by the south of France and enjoy the pleasing mix of European and Mexican warmth and service.
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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