Jamaica

Royalton White Sands


Email | Share |
All Inclusive    

2018 Exceptional Values
Family: Two kids 12 and under Stay, Play and Eat Free in select room categories, including Diamond Club.

Be immersed in the Royalton White Sands' All-In Luxury concept with a vacation experience that's a cut above, including perks such as unlimited a la carte dining and 24-hour room service. Jamaican culture blends with luxury to create a unique experience with outstanding service and attention to detail. Located in Montego Bay, the Royalton White Sands is within easy access of the airport and the vibrant city.

352 luxury guest rooms and suites offer charming Caribbean dcor with stunning garden or ocean views and Dreambeds exclusively designed for Royalton Resorts. Guests enjoy 24-hour room service, complimentary WiFi, a private balcony or terrace, and a rain shower.

A variety of sports and activities are available throughout the day, such as beach volleyball, dance classes, cooking classes, beach and pool Olympics, aerobics classes, and a splash pool. Enjoy the waves with non-motorized watersports including snorkeling, kayaking, and scuba diving lessons. Once the sun sets, be sure to catch a live performance at the open-air theater.

Take a culinary adventure with five restaurants featuring cuisines from around the world. Two buffets offer a wide variety of local and international flavors, while a sports bar and three a la carte restaurants provide themed options, including a Japanese teppanyaki and sushi bar, an Italian trattoria, and a steak house. Six bars offer international and local brand liquors so you never go thirsty on your Jamaican beach vacation!
HOTEL LOCATION
Royalton White Sandsis on Jamaica`s North Coast, 23 miles (35 minutes) east of Montego Bay and 30 minutes from the Airport. Ocho Rios is a 75 minute-drive from the property.
Address:
FALMOUTH


JM
Local Phone: 876-954-2450
Fax: 876-954-9923
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Casino Nearby (slot machines)
Shopping Mall Nearby (Montego Bay)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Four freshwater swimming pools (adults & children), two starfish shaped cold jacuzzis, four hot tubs and a waterslide.
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Raquet Rental Fees: Complimentary
Pro Onsite
Water Sports on Site
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, beach and pool volleyball, soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Sauna: Complimentary
HOTEL DETAILS
Royalton White Sands is a 7-story high rise with ground level cottages surrounded by 8 acres of lush tropical gardens & 1400 ft of white sand, all set within an intimate atmosphere abounding with warm and friendly service. This property features: Dreambeds, Luxurious 250 thread count sheets, Splash pool, Sports event guarantee, WiFi throughout the resort, Hassle free dining, Bluetoothe audio station and Day & night activities. Beach: Memories is situated on 1400 feet of white sand beach, and there is an area set aside especially for sunbathing. Check-in: 4:00 pm
Check-out: 12:00 noon
Total Rooms: 352
Year Opened: 1972 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
Springbreakers: The hotel has the discretion to remove anyone that is acting inappropriately or causing disturbance in the hotel. They may also impose a cash deposit or credit card imprint upon arrival if they think guests will be a disturbance.
ROOM TYPES
LX PRES JAC SWIM POOLVW 1BD DC
President Suite includes one king bed, a sofa bed in a separate living area, and a large bathroom with a Jacuzzi. Suite also features pool views with swim up access, a mini bar, and Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LX PRES JAC SWIM POOLVW 2BD DC
Two bedroom suite includes one bedroom with a king bed, one bedroom with two queen beds, a separate living area, a large bathroom with a Jacuzzi, and pool views with swimout access. Room also includes Diamond Club privileges and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRES JAC OCNVW 1BD STE DC
President Suite includes one king bed, a sofa bed in a separate living area, and a large bathroom with a Jacuzzi. Suite also features a large terrace or balcony with ocean views, a minibar, and Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
CONNECTING LUXURY OCEAN VIEW
Same description and amenities as the Luxury Ocean View guestroom. Internal connection door allows access between two Luxury Ocean View Roooms.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRES JAC OCNVW 2BD STE DC
Two bedroom suite includes one bedroom with a king bed, one bedroom with two queen beds, a separate living area, a large bathroom with a Jacuzzi, and a private balcony or terrace with stunning ocean views. Room also includes Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY OCEAN VIEW
Luxury room includes one king bed or two twin beds, or one full and one twin bed. Room also features a private balcony or terrace with stunning ocean views, a full bathroom with a rain shower, a double sofa bed, a minibar, and more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY ROOM
Luxury room includes one king bed or two twin beds or one full or one twin bed. Room also features a double sofa bed, a balcony or terrace with garden and mountain views, a minibar, a full bathroom with a rain shower, and more. Connecting rooms available.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE OCEANVW DC
1 King Bed or 2 Queen Beds some with a comfortable sofa bed. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Brightly decorated rooms with balcony overlooking the ocean.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX JUNIOR SUITE SWIMOUT DC
1 King Bed or 2 Queen Beds some with a comfortable double sofa bed. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Brightly decorated rooms with a swim out pool.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY JACUZZI OCEAN VW SUITE
Family Suite includes one king bed, a double sofa bed, and a set of bunk beds. Room features two separate living areas, a balcony or terrace with ocean views, and a bathroom with a Jacuzzi, a minibar, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY JACUZZI OCN VW SUITE DC
Family Suite includes one king bed, a double sofa bed, and a set of bunk beds. Room features two separate living areas, a balcony or terrace with ocean views, and a bathroom with a Jacuzzi. Diamond Club privileges include upgraded amenities and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY OCEAN DIAMOND CLUB
Luxury room includes one king bed or two twin beds, or one full and one twin bed. Room also features a private balcony with stunning ocean views, a double sofa bed, and a rain shower. Diamond Club privileges include upgraded amenities, and much more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
CONNECTING LUXURY OCN DIAMOND
Same description and amenities as the Luxury Ocean View Room Diamond Club. Internal connection door allows access between two Luxury Ocean View guestrooms. Diamond Club privileges include upgraded amenities, private pool access, butler service, and more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Royalton White Sands features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Royalton White Sands:
Steak House Restaurant - Inspire your senses with a fine dining experience at our stylish steakhouse restaurant. This is an air conditioned restaurant. Dress Code: Evening Casual.
Italian Trattoria - Enjoy the flavors of traditional cuisine with delicious Italian favorites serves in the heart of the hotel for a grilled lunch or a romantic evening. This is an air conditioned restaurant. Open for lunch and dinner. Dress Code: Evening Casual.
Japanese Teppanyaki/Susi Bar - Explore the best of Japanese cuisine at this a la carte dining experience. Air conditioned restaurant. Open for dinner. Dress Code: Evening Csaual
Buffet Restaurant - Discover the freshest local ingredients and enjoy the best local international flavors. Open for breakfast, lunch and dinner. Dress Code: Evening Casual (dinner).
Cafe - Baked breads, pastries, cakes, ice-cream, cappuccinos and expressos. This is an air conditioned restaurant.
Sports Bar - Casual atmosphere and warm service provide the perfect setting for savoring an evolving menu of grilled specialties. This is an air conditioned restaurant. Open for lunch and dinner. Dress Code: Evening Casual (dinner).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Nature walks, mixology classes, reggae and calypso classes, beach and pool Olympics.
Nightly Activities & Entertainment:
Resident band, sing-a-longs in the piano bar, the disco opens at 10:30 every night. Weekly Manager's Cocktail Party.
CHILDREN'S PROGRAMS
Kids Club including Jungle Gym Playground, arts & crafts, kiddies pool where childrencan participate with their peers from 9am-9pm.
Applicable Ages: 6 months-12yrs
Program Fees: $5.00 perday/child

Children's Facilities
PlayGround
Game Room
Teen Disco
Babysitting Fee: fee required
Advance Notice for Babysitting: 24hr notice
Teen Activities for guests between the ages of 11 and 14 years.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
130 Recommend
130 past Apple Vacationers would recommend Royalton White Sands to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5794reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
HOT! No Air Conditioning
ANNA H.
Aug 23 2017
We were "upgraded" from white sands to blue water. The building is 2 years old and the air condition didn't work in our room and there were a lot of different little things wrong with the hotel room. The showerhead didn't work, there was a panel in the ceiling that looked like it was about to fall through. The worst part was the lack of air conditioning in our room and all the restaurants lacked air conditioning as well. When I tried to see about getting the air fixed I kept being told they would send maintenance. Unfortunately maintenance never showed and when I asked the last time tonjust move rooms they told me there were none available. That is why I wouldn't recommend anyone I know to go and the reason I will never return to any royalton resort. Also the check-in process took us quite a while. Check in was at 3 and we didn't get in until 8 and we arrived around 5.
Customer Rating: 

EMILY S.
Apr 17 2017
The walls were paper thin in our room and we were ajoined with another room. As a couple--we were not a fan of having a room that is adjoining.
Customer Rating: 

Worst All Inclusive I have ever stayed at
WILLIAM K.
Oct 25 2016
I have already sent a written request for a partial refund to Apple, via my travel agent. Cannot believe this resort is rated at 5& gold apples. Hot water only 1 day out of 6. Rest of the week it alternated between lukewarm & cold. Mgmt was aware-said they were trying to correct the problem. Beach is small, service in Ala Cartes was mixed, but service in the Buffet was terrible (although the food was pretty good though). Constant time-share-badgering-almost every time I stepped off the elevator they were there. Also got approached in the main lobby. Never experience this level of annoyance at all the other places I have been to combined. I have been traveling with Apple for about a decade, stayed around 10 times in All inclusives in Mexico & D.R. This place has issues. Overall not great. Cannot understand where the rating came from.
Customer Rating: 

Royalton vacation
CONNIE H.
Aug 04 2016
We were very happy with the hotel, staff, beach, amenities, everything. We had a fantastic time. Only issue was with Apple representative, but believe the problem was just communication. A plus was Apple arranging the transportation from and to airport. We've done it on or own, but this was much easier. Terrific, relaxing vacation
Customer Rating: 

Royalton white sands
LAUREN K.
Apr 26 2016
We enjoyed our stay at the Royalton White Sands Montego Bay. The property was beautiful and the service was absolutely fabulous. I had two small children who loved the facilities and the staff. We will definitely go back for our vacation next year!
Customer Rating: 

Perfection
BRENT A.
Mar 29 2016
I could not have asked for more in a vacation spot or more so for our destination wedding! Everything was absolutely perfect!
Customer Rating: 

ANGELA W.
Aug 06 2014
The ac in our room went out a few times, the phone never worked and they never fixed it. The diamond club info was very vague and not worth the price to upgrade for very little differences. Apple did not make the room and diamond club distinctions clean and when we called to get clarification, the representative had no further knowledge.
Customer Rating: 

Excellent resort!
MARK D.
Aug 06 2014
This hotel and its staff really lived up to it's expectations. The hotel was very clean and modern. The staff were on the whole very friendly and attentive. We loved staying at the Royalton White Sands!
Customer Rating: 

Royalton White Sands
JAMIE T.
Jun 23 2014
The hotel was excellent it was the cleanest place I have ever stayed at. The only down fall is that the rooms are exceptionally small.
Customer Rating: 

BRENDA M.
Feb 15 2014
The tile in to swimout pool was slippery and I feel. The pool had missing tiles and too cold. They ran out of beer for the rooms for 2 days. The food was not terrible, but not great either. Someone had either throw-up or pooped in the pool and they had to close it down. I called room service to get water, I asked for 6 small bottles, they never brought to my room, when I called them the next morning, they said they have it down to bring me 6 bottles, but they only brought 4, so I had to pay for water. The lighting in the room was horrible. The toilet was in a closet like room with no lights, so if you needed to use to bathroom in the middle of the night you have to turn on all the lights for the bathroom area which lite up most of the room. Honestly I felt I wasted my money. The only thing I have good to say about the place is that the staff was nice.
Customer Rating: 

TripAdvisor Traveller Reviews
Broken Roylton
Mazagrewp, Derbyshire, United Kingdom
Wed Jan 17 11:43:56 EST 2018
The main issue we have with this hotel was the persistent power cuts which were largely in the evening, resulting in total blackouts, since there was no emergency lighting. We were actually in a restaurant when the power was lost and the only light available was from mobile phones. SInce the cooking was done on gas the room soon filled with smoke because the extractor fans were not working. In my opinion the lack of a back up system is a serious health and safety issue and a disaster waiting to happen. The power cuts resulted in several restaurants being closed which resulted in people walking around in the dark, actually trying to find somewhere to eat. Another issue is that after heavy rain, which is not uncommon in Jamaica there are areas of the hotel that become flooded and therefore unusable, certainly the kids club, and sports bar were out of action for several days. With regard to the rooms they are inconsistent as to whether you got an hair dryer, iron, iron board, blue tooth radio etc., There were also lots of maintenance issues in one room the balcony door would not lock, the shower head split causing water to spirt sideways, resulting in paint and plaster dropping from the wall, the toilet wouldn't flush on several occasions, the sink wouldn't hold water and of course for most of the time there wasn't any hot water, resulting in a very quick cold shower. For most of the time the aircon didn't work, we understand that this was a measure to save power. We changed our room Twice and the third one offered to us, when we checked had all the faults of our existing one so it wasn't worth moving. With regard to the food the Zen and the Italian restaurants were good, the Steak house was very disappointing and very noisy and my husband and I were both ill following a visit to the Calipso, the food at the buffet was always cold and there were long queues at various cooking stations and if you arrived at the wrong time you could be waiting outside often In the rain for a considerable time. We found that most of the staff were generally concerned about all the problems affecting the guests, but when we asked them why they don't tell their managers of their concerns, they said that if they did they would loose their jobs. We were so angry one morning we demanded to see the manager and were very lucky that he was a few feet from us, having explained to him our many problems he assured us if we returned at 3.00 a new room would be made available for us. When we returned at this time no one knew anything about our move, after a hour we were eventually offered a room which as I have previously mentioned was no better than the one we were in, so didn't move. We were actually very lucky to see a manager, as we know several people who had made appointments only for him not to arrive. Fortunately the only people in the hotel on top of the job were the TUI reps, who managed to get us a transfer to the Rose hall Suites after the end of the first week of our holiday, so we endured one week of hell and one fantastic week in a proper hotel. I consider the star rating of this hotel is grossly overstated and quite frankly wouldn't give it a two star rating. We know these problems are still on going since the TUI flight crew stay overnight in Roylton and when we spoke to them on our return journey, when asked they confirmed that there were still problems, particularly with hot water. So my advice to anyone booking his hotel is DON 'T.

Get away
John A,
Wed Jan 17 08:39:58 EST 2018
Had a good time at the resort. Friendly staff. Also enjoyed the various workouts in the morning. They had a great staff who were enthusiastic and informed. Shout out to Jeffery and the rest of the staff. J

Great Resort
franchescarunde, East Dubuque, Illinois
Wed Jan 17 06:13:28 EST 2018
We actually stayed at the Blue Waters side, but we were on the White Sands side enough that I wanted to write about it as well. We came to the white sands side to do extra fitness classes with Jeffrey, Darren, and Kevin. We just couldn't get enough of them! They were so energetic and motivational, it made the workouts enjoyable and go by quickly. We also experienced some great service at the outdoor bar. It started raining one day so we ran to the covered bar. We were about to head inside when Kemar broke out a deck of cards and began to play games with us. Peter and Aldray also made it fun by singing and dancing to the music playing. We had so much fun we forgot it was even raining!

BASIC NEEDS CANT BE PROVIDED
Alison C, cheshire
Wed Jan 17 05:54:11 EST 2018
Basic needs of a hotel hot running water !!! Does this hotel provide this the answer is NO Apparently the pipes bust !!! but that's always the excuse they use !!! It's an on going issue. Only eaten breakfast and that was all cold and everything had a sour milk taste, smell to it all !!! Food used to great here until they moved it to the big restaurant now it's all cold mush Big question how are kitchen staff washing hands after using facilities ?? Other people I'm with have got a lot of issues wires hanging out of AC controls no towels. Dirty rooms no locks on doors this list could go on. In my opinion this hotel has got too big and it can't cope. It looks all flash on the outside but when you get into it it's dreadful. Staff just shrug their shoulders they're not bothered. When asked about how am I supposed to shower. I've stayed in better beach shacks in India that can at least provide a hot shower. It's certainly not 4 * Personally wouldn't rate it at all but it won't let me submit with out pressing one of the circles

A few glitches, mainly hot water😏
triciaspencer, Montreal, Canada
Wed Jan 17 03:33:32 EST 2018
Staff were amazing and friendly. Particularly Aldray❣️Aldray made everyday fun and he catered to us whenever he could. Hard worker. However hot water was an issue. Rooms were less than luxurious but acceptable.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe