Jamaica

Royalton White Sands


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All Inclusive    

2018 Exceptional Values
Family: Two kids 12 and under Stay, Play and Eat Free in select room categories, including Diamond Club.

Be immersed in the Royalton White Sands' All-In Luxury concept with a vacation experience that's a cut above, including perks such as unlimited a la carte dining and 24-hour room service. Jamaican culture blends with luxury to create a unique experience with outstanding service and attention to detail. Located in Montego Bay, the Royalton White Sands is within easy access of the airport and the vibrant city.

352 luxury guest rooms and suites offer charming Caribbean décor with stunning garden or ocean views and Dreambeds exclusively designed for Royalton Resorts. Guests enjoy 24-hour room service, complimentary WiFi, a private balcony or terrace, and a rain shower.

A variety of sports and activities are available throughout the day, such as beach volleyball, dance classes, cooking classes, beach and pool Olympics, aerobics classes, and a splash pool. Enjoy the waves with non-motorized watersports including snorkeling, kayaking, and scuba diving lessons. Once the sun sets, be sure to catch a live performance at the open-air theater.

Take a culinary adventure with five restaurants featuring cuisines from around the world. Two buffets offer a wide variety of local and international flavors, while a sports bar and three a la carte restaurants provide themed options, including a Japanese teppanyaki and sushi bar, an Italian trattoria, and a steak house. Six bars offer international and local brand liquors so you never go thirsty on your Jamaican beach vacation!
HOTEL LOCATION
Royalton White Sandsis on Jamaica`s North Coast, 23 miles (35 minutes) east of Montego Bay and 30 minutes from the Airport. Ocho Rios is a 75 minute-drive from the property.
Address:
FALMOUTH


JM
Local Phone: 876-954-2450
Fax: 876-954-9923
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Casino Nearby (slot machines)
Shopping Mall Nearby (Montego Bay)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Four freshwater swimming pools (adults & children), two starfish shaped cold jacuzzis, four hot tubs and a waterslide.
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Raquet Rental Fees: Complimentary
Pro Onsite
Water Sports on Site
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, beach and pool volleyball, soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Sauna: Complimentary
HOTEL DETAILS
Royalton White Sands is a 7-story high rise with ground level cottages surrounded by 8 acres of lush tropical gardens & 1400 ft of white sand, all set within an intimate atmosphere abounding with warm and friendly service. This property features: Dreambeds, Luxurious 250 thread count sheets, Splash pool, Sports event guarantee, WiFi throughout the resort, Hassle free dining, Bluetoothe audio station and Day & night activities. Beach: Memories is situated on 1400 feet of white sand beach, and there is an area set aside especially for sunbathing. Check-in: 4:00 pm
Check-out: 12:00 noon
Total Rooms: 352
Year Opened: 1972 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
Springbreakers: The hotel has the discretion to remove anyone that is acting inappropriately or causing disturbance in the hotel. They may also impose a cash deposit or credit card imprint upon arrival if they think guests will be a disturbance.
ROOM TYPES
LUX JUNIOR SUITE SWIMOUT DC
1 King Bed or 2 Queen Beds some with a comfortable double sofa bed. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Brightly decorated rooms with a swim out pool.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY JACUZZI OCEAN VW SUITE
Family Suite includes one king bed, a double sofa bed, and a set of bunk beds. Room features two separate living areas, a balcony or terrace with ocean views, and a bathroom with a Jacuzzi, a minibar, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY JACUZZI OCN VW SUITE DC
Family Suite includes one king bed, a double sofa bed, and a set of bunk beds. Room features two separate living areas, a balcony or terrace with ocean views, and a bathroom with a Jacuzzi. Diamond Club privileges include upgraded amenities and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY OCEAN DIAMOND CLUB
Luxury room includes one king bed or two twin beds, or one full and one twin bed. Room also features a private balcony with stunning ocean views, a double sofa bed, and a rain shower. Diamond Club privileges include upgraded amenities, and much more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
CONNECTING LUXURY OCN DIAMOND
Same description and amenities as the Luxury Ocean View Room Diamond Club. Internal connection door allows access between two Luxury Ocean View guestrooms. Diamond Club privileges include upgraded amenities, private pool access, butler service, and more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LX PRES JAC SWIM POOLVW 1BD DC
President Suite includes one king bed, a sofa bed in a separate living area, and a large bathroom with a Jacuzzi. Suite also features pool views with swim up access, a mini bar, and Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LX PRES JAC SWIM POOLVW 2BD DC
Two bedroom suite includes one bedroom with a king bed, one bedroom with two queen beds, a separate living area, a large bathroom with a Jacuzzi, and pool views with swimout access. Room also includes Diamond Club privileges and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRES JAC OCNVW 1BD STE DC
President Suite includes one king bed, a sofa bed in a separate living area, and a large bathroom with a Jacuzzi. Suite also features a large terrace or balcony with ocean views, a minibar, and Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
CONNECTING LUXURY OCEAN VIEW
Same description and amenities as the Luxury Ocean View guestroom. Internal connection door allows access between two Luxury Ocean View Roooms.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRES JAC OCNVW 2BD STE DC
Two bedroom suite includes one bedroom with a king bed, one bedroom with two queen beds, a separate living area, a large bathroom with a Jacuzzi, and a private balcony or terrace with stunning ocean views. Room also includes Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY OCEAN VIEW
Luxury room includes one king bed or two twin beds, or one full and one twin bed. Room also features a private balcony or terrace with stunning ocean views, a full bathroom with a rain shower, a double sofa bed, a minibar, and more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY ROOM
Luxury room includes one king bed or two twin beds or one full or one twin bed. Room also features a double sofa bed, a balcony or terrace with garden and mountain views, a minibar, a full bathroom with a rain shower, and more. Connecting rooms available.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE OCEANVW DC
1 King Bed or 2 Queen Beds some with a comfortable sofa bed. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Brightly decorated rooms with balcony overlooking the ocean.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Royalton White Sands features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Royalton White Sands:
Steak House Restaurant - Inspire your senses with a fine dining experience at our stylish steakhouse restaurant. This is an air conditioned restaurant. Dress Code: Evening Casual.
Italian Trattoria - Enjoy the flavors of traditional cuisine with delicious Italian favorites serves in the heart of the hotel for a grilled lunch or a romantic evening. This is an air conditioned restaurant. Open for lunch and dinner. Dress Code: Evening Casual.
Japanese Teppanyaki/Susi Bar - Explore the best of Japanese cuisine at this a la carte dining experience. Air conditioned restaurant. Open for dinner. Dress Code: Evening Csaual
Buffet Restaurant - Discover the freshest local ingredients and enjoy the best local international flavors. Open for breakfast, lunch and dinner. Dress Code: Evening Casual (dinner).
Cafe - Baked breads, pastries, cakes, ice-cream, cappuccinos and expressos. This is an air conditioned restaurant.
Sports Bar - Casual atmosphere and warm service provide the perfect setting for savoring an evolving menu of grilled specialties. This is an air conditioned restaurant. Open for lunch and dinner. Dress Code: Evening Casual (dinner).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Nature walks, mixology classes, reggae and calypso classes, beach and pool Olympics.
Nightly Activities & Entertainment:
Resident band, sing-a-longs in the piano bar, the disco opens at 10:30 every night. Weekly Manager's Cocktail Party.
CHILDREN'S PROGRAMS
Kids Club including Jungle Gym Playground, arts & crafts, kiddies pool where childrencan participate with their peers from 9am-9pm.
Applicable Ages: 6 months-12yrs
Program Fees: $5.00 perday/child

Children's Facilities
PlayGround
Game Room
Teen Disco
Babysitting Fee: fee required
Advance Notice for Babysitting: 24hr notice
Teen Activities for guests between the ages of 11 and 14 years.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
130 Recommend
130 past Apple Vacationers would recommend Royalton White Sands to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6328reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
HOT! No Air Conditioning
ANNA H.
Aug 23 2017
We were "upgraded" from white sands to blue water. The building is 2 years old and the air condition didn't work in our room and there were a lot of different little things wrong with the hotel room. The showerhead didn't work, there was a panel in the ceiling that looked like it was about to fall through. The worst part was the lack of air conditioning in our room and all the restaurants lacked air conditioning as well. When I tried to see about getting the air fixed I kept being told they would send maintenance. Unfortunately maintenance never showed and when I asked the last time tonjust move rooms they told me there were none available. That is why I wouldn't recommend anyone I know to go and the reason I will never return to any royalton resort. Also the check-in process took us quite a while. Check in was at 3 and we didn't get in until 8 and we arrived around 5.
Customer Rating: 

EMILY S.
Apr 17 2017
The walls were paper thin in our room and we were ajoined with another room. As a couple--we were not a fan of having a room that is adjoining.
Customer Rating: 

Worst All Inclusive I have ever stayed at
WILLIAM K.
Oct 25 2016
I have already sent a written request for a partial refund to Apple, via my travel agent. Cannot believe this resort is rated at 5& gold apples. Hot water only 1 day out of 6. Rest of the week it alternated between lukewarm & cold. Mgmt was aware-said they were trying to correct the problem. Beach is small, service in Ala Cartes was mixed, but service in the Buffet was terrible (although the food was pretty good though). Constant time-share-badgering-almost every time I stepped off the elevator they were there. Also got approached in the main lobby. Never experience this level of annoyance at all the other places I have been to combined. I have been traveling with Apple for about a decade, stayed around 10 times in All inclusives in Mexico & D.R. This place has issues. Overall not great. Cannot understand where the rating came from.
Customer Rating: 

Royalton vacation
CONNIE H.
Aug 04 2016
We were very happy with the hotel, staff, beach, amenities, everything. We had a fantastic time. Only issue was with Apple representative, but believe the problem was just communication. A plus was Apple arranging the transportation from and to airport. We've done it on or own, but this was much easier. Terrific, relaxing vacation
Customer Rating: 

Royalton white sands
LAUREN K.
Apr 26 2016
We enjoyed our stay at the Royalton White Sands Montego Bay. The property was beautiful and the service was absolutely fabulous. I had two small children who loved the facilities and the staff. We will definitely go back for our vacation next year!
Customer Rating: 

Perfection
BRENT A.
Mar 29 2016
I could not have asked for more in a vacation spot or more so for our destination wedding! Everything was absolutely perfect!
Customer Rating: 

ANGELA W.
Aug 06 2014
The ac in our room went out a few times, the phone never worked and they never fixed it. The diamond club info was very vague and not worth the price to upgrade for very little differences. Apple did not make the room and diamond club distinctions clean and when we called to get clarification, the representative had no further knowledge.
Customer Rating: 

Excellent resort!
MARK D.
Aug 06 2014
This hotel and its staff really lived up to it's expectations. The hotel was very clean and modern. The staff were on the whole very friendly and attentive. We loved staying at the Royalton White Sands!
Customer Rating: 

Royalton White Sands
JAMIE T.
Jun 23 2014
The hotel was excellent it was the cleanest place I have ever stayed at. The only down fall is that the rooms are exceptionally small.
Customer Rating: 

BRENDA M.
Feb 15 2014
The tile in to swimout pool was slippery and I feel. The pool had missing tiles and too cold. They ran out of beer for the rooms for 2 days. The food was not terrible, but not great either. Someone had either throw-up or pooped in the pool and they had to close it down. I called room service to get water, I asked for 6 small bottles, they never brought to my room, when I called them the next morning, they said they have it down to bring me 6 bottles, but they only brought 4, so I had to pay for water. The lighting in the room was horrible. The toilet was in a closet like room with no lights, so if you needed to use to bathroom in the middle of the night you have to turn on all the lights for the bathroom area which lite up most of the room. Honestly I felt I wasted my money. The only thing I have good to say about the place is that the staff was nice.
Customer Rating: 

TripAdvisor Traveller Reviews
Fantastic 50th Birthday Celebration Here!
michelle p, Northampton, United Kingdom
Thu Jul 19 00:29:14 EDT 2018
Celebrated my 50th Birthday at Royalton White Sands Resort, Hotel and facilities were amazing we did go diamond club, so many different restaurants to eat in an food tasted lovely. Bar service was amazing, would like to thank the following people for making our stay a memorable one, Moya, Timroy our butlers they were absolutely fantastic. Tamica, Paul, Kevis on the bar services we also fantastic. In the Zen restaurant a special thanks to Ryan and Careece for making me feel so welcome and making a special effort for my birthday.

Vacation trip
jggv,
Wed Jul 18 17:33:56 EDT 2018
Very clean and well kept property. Spending time with family and enjoying the view of the beach were my highlights. Royalton could improve on thier customer service skills with some of their restaurant personnel and the front desk staff. The air conditioning didn't keep the room cool enough and sometimes it took a while for room service to bring food. Couple more highlights were the professionalism of Dominique (who booked the excursion tours for us through Amstar), giving me the opportunity to spend time with my father on a snorkel Sail and friends / family at the Luminous Lagoon. All of the bartenders kept the drinks flowing and mini bar stocked. They did their jobs. Overall I enjoyed the experience. Just a few opportunities that they can improve on.

Good parts and bad parts
Hannah C,
Wed Jul 18 07:33:53 EDT 2018
I stayed at the Royalton for 2 weeks in July. Before I left I read reviews about showers not working, electricity cutting out and staff being rude but thought it was just one off bad experiences. Unfortunately during the first week of our stay the power and water cut out. Thankfully the electricity only cut out intermitently and the water for a couple of hours but it still really effected the quality of our stay as staff never attempted to explain what was going on or even addressed the situation that was happening. We also had a bad experience in the buffet with the hostess being totally rude about the dress policy. I understand a dress policy exists but there are certain ways it should be explained to someone. She had literally 0 people skills and looked us up and down like we were garbage. She also said people were pointing at us for dressing ‘inappropriately’ which was totally unnecessary. I didn’t get her name but she needs customer service training. Despite these set backs over all our holiday was really enjoyable. Most staff were really nice and some went over and above for us. Tasha from the entertainment team went out of her way to make our holiday special and enjoyable. She was such a joy to be around and she works really hard. Kemar from the pool bar is an amazing person. He went out of his way to make our holiday special and enjoyable and I couldn’t fault him. The Royalton should be grateful they have such a committed member of staff. Tamika and Akeem from the pool bar also worked really hard and went over and above for us. Most other members of staff were polite and cheerful. The rooms were nice and were always prestine. The maids cleaned everyday and provided fresh towels and topped up the mini bar without fault. The food was amazing, I didn’t eat anything I didn’t like. We tried all the restaurants atleast once and really loved the Zen, Tex Mex and Steak house, although if you go to the steak house be willing to wait long on your food. Overall I really enjoyed my stay at the Royalton White Sands but I’m not sure if I would return.

Girls Vacation
,
Tue Jul 17 10:47:52 EDT 2018
My cousin and I met for the week with our daughters. The four of us had a great time. Our only complaint was the AC in room 445. We had them come up to the room 4 days in a row and the AC would work for a while and then the room would get warm again. After complaining for 4 days we gave up and decided that they just were not going to fix it. Since we had joining rooms, I just turned my air down all the way and cooled both rooms as much as possible. The food was good, the drinks were wonderful and the staff were very friendly. Our favorite bartender was David at the swim-up pool bar during the day. Our favorite cleaning lady was Ms. Loraine who came buy at night. She was wonderful with giving us or helping us with the items the day-time crew forgot or didn't do. Every night she turned down our beds and left us little chocolates. Dana was the concierge on the 4th floor. She was always very helpful and seemed to really enjoy her job. Always friendly and excited to see us and introduce us to others on our floor. Courtney the bellhop was amazing. Not only did he bring us our luggage, he arranged airport pick-up for my cousin's daughter, he arranged for us to go into Montego Bay for shopping and lunch, arranged for airport shuttle for our departure and was always made sure to say hi when he saw us on the property. We have discussed making Jamaica an annual trip. As of now, it looks like we will be back next year.

Royalton Whitsands
jcknight601, Madison, Mississippi
Tue Jul 17 07:32:10 EDT 2018
My family stayed at Royalton Whitesands July 2018 and did the Diamond Club which comes with butler service. This was our first experience with a Royalton property, first the rooms The room we had was a junior suite family with ocean view but you could hardly see the ocean and the rooms were quite small, which in the end were fine because we were hardly in them! The first night there was not hot water due to a power outage which happened quite often which i understand is no fault of the property but it would seem that they would have a backup power source, but after the first night we had hot water but several more power outage! We have a 9 year old and he loved the water slides and lazy river on site and the food was very good! We had two butlers one I can not remember her name she was not that good she would argue with my wife about everything, but the male butler Junior he was outstanding, if we asked he made it happen! He took very good care of us and we got to the point where we would just wait till he came to work to call him, and also there are cabana’s on the blue waters side you can rent and we did a couple of days and the the cabana butlers are great also but Mr. Wilford is amazing he is the hardest worker over there. All in all I would go back to a Royalton property



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