Jamaica

Royalton White Sands


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All Inclusive    

2018 Exceptional Values
Family: Two kids 12 and under Stay, Play and Eat Free in select room categories, including Diamond Club.

Be immersed in the Royalton White Sands' All-In Luxury concept with a vacation experience that's a cut above, including perks such as unlimited a la carte dining and 24-hour room service. Jamaican culture blends with luxury to create a unique experience with outstanding service and attention to detail. Located in Montego Bay, the Royalton White Sands is within easy access of the airport and the vibrant city.

352 luxury guest rooms and suites offer charming Caribbean décor with stunning garden or ocean views and Dreambeds exclusively designed for Royalton Resorts. Guests enjoy 24-hour room service, complimentary WiFi, a private balcony or terrace, and a rain shower.

A variety of sports and activities are available throughout the day, such as beach volleyball, dance classes, cooking classes, beach and pool Olympics, aerobics classes, and a splash pool. Enjoy the waves with non-motorized watersports including snorkeling, kayaking, and scuba diving lessons. Once the sun sets, be sure to catch a live performance at the open-air theater.

Take a culinary adventure with five restaurants featuring cuisines from around the world. Two buffets offer a wide variety of local and international flavors, while a sports bar and three a la carte restaurants provide themed options, including a Japanese teppanyaki and sushi bar, an Italian trattoria, and a steak house. Six bars offer international and local brand liquors so you never go thirsty on your Jamaican beach vacation!
HOTEL LOCATION
Royalton White Sandsis on Jamaica`s North Coast, 23 miles (35 minutes) east of Montego Bay and 30 minutes from the Airport. Ocho Rios is a 75 minute-drive from the property.
Address:
FALMOUTH


JM
Local Phone: 876-954-2450
Fax: 876-954-9923
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Casino Nearby (slot machines)
Shopping Mall Nearby (Montego Bay)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Three freshwater swimming pools (adults & children), two starfish shaped cold jacuzzis, four hot tubs and a waterslide.
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 4
Outdoor Courts: 4
Lighted Courts: 4
Raquet Rental Fees: Complimentary
Pro Onsite
Water Sports on Site
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, beach and pool volleyball, soccer
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Sauna: Complimentary
HOTEL DETAILS
Royalton White Sands is a 7-story high rise with ground level cottages surrounded by 8 acres of lush tropical gardens & 1400 ft of white sand, all set within an intimate atmosphere abounding with warm and friendly service. This property features: Dreambeds, Luxurious 250 thread count sheets, Splash pool, Sports event guarantee, WiFi throughout the resort, Hassle free dining, Bluetoothe audio station and Day & night activities. Beach: Memories is situated on 1400 feet of white sand beach, and there is an area set aside especially for sunbathing. Check-in: 4:00 pm
Check-out: 12:00pm
Total Rooms: 352
Year Opened: 1972 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
Springbreakers: The hotel has the discretion to remove anyone that is acting inappropriately or causing disturbance in the hotel. They may also impose a cash deposit or credit card imprint upon arrival if they think guests will be a disturbance.
ROOM TYPES
CONNECTING LUXURY OCN DIAMOND
Same description and amenities as the Luxury Ocean View Room Diamond Club. Internal connection door allows access between two Luxury Ocean View guestrooms. Diamond Club privileges include upgraded amenities, private pool access, butler service, and more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LX PRES JAC SWIM POOLVW 1BD DC
President Suite includes one king bed, a sofa bed in a separate living area, and a large bathroom with a Jacuzzi. Suite also features pool views with swim up access, a mini bar, and Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LX PRES JAC SWIM POOLVW 2BD DC
Two bedroom suite includes one bedroom with a king bed, one bedroom with two queen beds, a separate living area, a large bathroom with a Jacuzzi, and pool views with swimout access. Room also includes Diamond Club privileges and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRES JAC OCNVW 1BD STE DC
President Suite includes one king bed, a sofa bed in a separate living area, and a large bathroom with a Jacuzzi. Suite also features a large terrace or balcony with ocean views, a minibar, and Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
CONNECTING LUXURY OCEAN VIEW
Same description and amenities as the Luxury Ocean View guestroom. Internal connection door allows access between two Luxury Ocean View Roooms.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRES JAC OCNVW 2BD STE DC
Two bedroom suite includes one bedroom with a king bed, one bedroom with two queen beds, a separate living area, a large bathroom with a Jacuzzi, and a private balcony or terrace with stunning ocean views. Room also includes Diamond Club privileges.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY OCEAN VIEW
Luxury room includes one king bed or two twin beds, or one full and one twin bed. Room also features a private balcony or terrace with stunning ocean views, a full bathroom with a rain shower, a double sofa bed, a minibar, and more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY ROOM
Luxury room includes one king bed or two twin beds or one full or one twin bed. Room also features a double sofa bed, a balcony or terrace with garden and mountain views, a minibar, a full bathroom with a rain shower, and more. Connecting rooms available.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE OCEANVW DC
1 King Bed or 2 Queen Beds some with a comfortable sofa bed. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Brightly decorated rooms with balcony overlooking the ocean.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX JUNIOR SUITE SWIMOUT DC
1 King Bed or 2 Queen Beds some with a comfortable double sofa bed. Full bathroom with separated toilet, 2 washbowls and indoor Jacuzzi. Brightly decorated rooms with a swim out pool.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY JACUZZI OCEAN VW SUITE
Family Suite includes one king bed, a double sofa bed, and a set of bunk beds. Room features two separate living areas, a balcony or terrace with ocean views, and a bathroom with a Jacuzzi, a minibar, and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY JACUZZI OCN VW SUITE DC
Family Suite includes one king bed, a double sofa bed, and a set of bunk beds. Room features two separate living areas, a balcony or terrace with ocean views, and a bathroom with a Jacuzzi. Diamond Club privileges include upgraded amenities and more.
Other Amenities -
Air Conditioning
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY OCEAN DIAMOND CLUB
Luxury room includes one king bed or two twin beds, or one full and one twin bed. Room also features a private balcony with stunning ocean views, a double sofa bed, and a rain shower. Diamond Club privileges include upgraded amenities, and much more.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Royalton White Sands features 1 meal plan options:
All Meals, Drinks & Tips
There are 11 Restaurants at Royalton White Sands:
Dips Swim-up Bar -
C/X Culinary Experience - Chef table.
Diamond Club Beach Bar -
Opa -
Diamond Club Lounge -
Calypso - West Indian Cuisine.
Martini Mix -
Jade - Asian Cuisine.
Lobby Bar -
Cafe Coffee Shop -
Armadillo - Tex-Mex Cuisine.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Nature walks, mixology classes, reggae and calypso classes, beach and pool Olympics.
Nightly Activities & Entertainment:
Resident band, sing-a-longs in the piano bar, the disco opens at 10:30 every night. Weekly Manager's Cocktail Party.
CHILDREN'S PROGRAMS
Kids Club including Jungle Gym Playground, arts & crafts, kiddies pool where childrencan participate with their peers from 9:00am-9:00pm.
Applicable Ages: 6 months-12 years
Program Fees: $5.00 perday/child

Children's Facilities
PlayGround
Game Room
Teen Disco
Babysitting Fee: fee required
Advance Notice for Babysitting: 24hr notice
Teen Activities for guests between the ages of 11 and 14 years.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
130 Recommend
130 past Apple Vacationers would recommend Royalton White Sands to their friends and family
TripAdvisor Web Reviews
Based on 6522reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great honeymoon!
Kasra And A,
Wed Oct 10 17:07:30 EDT 2018
We came here for our honeymoon and had a lovely time. Our butler Nicholas was great. He was always checking up on us and made sure we were doing good. We were apart of the diamond club and had the presidential one bedroom suite and it was absolutely beautiful. The service was great too. There’s a martini bar by the steakhouse that was our go-to for the entire week. There’s a lady who worked there, named Amanda. We loved her. She made the best martinis and was always smiling. Loved her! The food was AMAZING. The steakhouse had the best steak I’ve ever had. The Italian restaurant was really good too! The buffet always had great food. Their shows were always entertaining. They always had something interesting at night; like a Michael Jackson tribute. A Bob Marley show. A Circus Show. Just a few things that bothered us: As soon as we got our room, these ladies who worked at the resort came to tell us about a special presentation that we are invited to the next morning. We read about this online prior and it’s a time share presentation; something we are not interested in. They became a bit pushy with getting us to come to the presentation. When we decided not to show up, the two ladies found us at the beach playing games and waited by our side until the end of the game so they can escort us to the presentation. That was very annoying. Thankfully we didn’t have a credit card with us so we didn’t have to watch the presentation. The AC was on full blast the entire week. Of course it’s nice during the day time, but not being able to change it ourselves in the night time, was also annoying. You’d have to call the front desk to get someone to change it for you. Our room was at 15 degrees Celsius and we got a cold the next morning. Anyone who is planning on getting a jacuzzi for their room, we strongly recommend washing it with lots of soap and hot water before using it, as it is bleached so much and smells too strong. Other than these issues, the week was great. We had a lot of fun and the resort is beautiful. We would come back again.

Our honeymoon
Matt U,
Wed Oct 10 09:44:13 EDT 2018
We visited Jamaica for the first time on our honeymoon, where do we start... We will 100% be back to this beautiful island and definitely back to this resort. People have complained about hot water etc but i guess we've been lucky we've not had a single problem with our room. Even if we had, the staff on the resort would well and truely make up for it... Every single member of staff has been so friendly and so helpful. There are a few in particular we would like to mention as they made our honeymoon what it was, these are the guys from the swim up bar first and foremost (paul, maxwell, akeem, shaun, shane, tevin m, ackimarlo, theodore, odaine) these guys have waited on us hand and foot and never left us wanting for anything thats for sure!! Secondly we'd like to say we met a lovely lady called moya who is guest relations, she made time to speak to us everytime we passed as if we'd been friends for a long time and always checked we were happy with everything which obviously we were! The vibe team/daytime entertainment staff were brilliant and always had something going on rain or shine to keep everyone involved and entertained we didnt catch their names but they were all a great laugh. Last but not least our cleaner (room 506) was such a lovely lady always asking how our day was and keeping our room in tip top condition every day without fail and most importantly keeping our fridge stocked All in all we would definitely recommend that people visit this hotel you wont regret it!! **Side note if you fancy an excursion the dunns river (paradise) and bob marley morsoleum tour is a must, especially if you have the chance to go with priest jerome...we learnt so much about the culture and the island and he's a funny guy . We'll be back!!!!!!

No hot water....disappointing
Sunshine268550,
Tue Oct 09 17:35:13 EDT 2018
We travelled to Royalton White Sands the first week of October to celebrate an anniversary. We booked a Diamond Club swim-out suite. The room was beautiful and our butlers Lovardo and Mellonie were wonderful. The beach was beautiful and the staff were friendly and helpful for the most part. Unfortunately, we experienced the same problems as other reviewers have mentioned. We did not have hot water for more than a day - we were only there for 4 days so this was a disappointment and a huge inconvenience. The butlers apologized for the inconvenience but there was little they could do. We attempted to speak to the Sunwing Rep, however, there was a line-up of people that were there to complain that in other parts of the hotel, they had no water at all for several days. Apparently, this has been an issue for many months. We also found a large cock-roach in our washroom on one night of our stay -- we were shocked considering that this is supposed to be a luxury resort -- we messaged our butler when they checked on us the following day but they did not address or acknowledge it -- they simply apologized for the lack of hot water again and ignored the bug issue. We too experienced problems with getting dinner reservations despite having booked Diamond Club. We did manage to eat at 2 of the a la carte restaurants -- Grazie and Hunter -- they were good. The Jerk Hut on the beach was great for authentic jerk chicken. The buffet was decent however it was comparable to resorts that we have stayed at in Cuba -- we expected better considering the premium rates that the Royalton Chain charges. Room service was not good at all -- the menu looks impressive but what was delivered resembled hospital cafeteria food -- very disappointing. Considering that Royalton is considered a 5-star and charges 5-star rates, we expected much more.

DO NOT VACATION HERE IF YOU WANT A HOT SHOWER!
Tina G,
Tue Oct 09 07:53:13 EDT 2018
My husband and I traveled to Royalton White Sands with friends the first week of October 2018. It was a disaster and huge disappointment from the beginning. We booked a diamond club presidential suite and I must say we were not disappointed with our room but here is a list of the problems we had. -1st night- no hot water in our room, butler never booked our dinner reservation and when we did get into restaurant they ran out of multiple items on menu. -2nd day- no water in room at all!! We couldn't even flush our toilets! Again, a la carte restaurants ran out of multiple menu items. -3rd day- we finally could take a hot shower! After dinner we went to sit on lounge chairs by lobby and when we left my husbands clothes were covered in bleach! Apparently, an employee spilled it and never removed the cushion. We told staff and "diamond club manager", but nothing was done. -5th and 6th day- We had NO hot water again and the cold water that we had was trickling out of the faucets! We had to take ice cold sponge baths to wash the sand and sunscreen off of our bodies. Finally on the last day of our vacation we had hot water again, thankfully! We were told multiple times that the hotel was working on the water problems, but it was so frustrating to be told the same thing over and over. We were even told that Jamaica doesn't have hot water. I thought that was funny because I was just in Negril in June at the RIU and had plenty of hot water. It was the same thing all week, restaurants didn't have menu items, no water or hot water (which I feel is a HUGE problem!), no champagne, no beer. It became almost amusing by the end of the week...almost. We paid extra for diamond club, and there really was no perks except having our butler make our dinner reservations. I scraped my knee on the beach and the nurse couldn't give me a bandaid and Neosporin without being "properly assessed" and paying a fee. So I went to gift shop to buy some and they wanted 27 American dollars for just ointment! I figured we could take a taxi into town to a pharmacy, but the taxi stand that the Royalton provides wanted $50 for a 10 min cab ride!!! So we had to call an outside company to come and take us (they only charged $15) and we were able to get 3 medications for $25. The hotel is really just trying to screw people and take their money, and unfortunately some people probably pay the ridiculous amount they charge for things. I have stayed at the Royalton in Punta Cana and in Riveria Maya. We had amazing reviews of both of those hotels. They had private beach area for diamond club members, top shelf alcohol, never ran out of anything, and much, much more to offer than the White Sands. Sadly, I won't be staying at anymore Royalton hotels. The other couples that were in this trip with us had the same exact problems, plus more. They had no A/C in their room for 2 nights. On a happier note I want to say thank you to the staff that was helpful and note some nice things the hotel provided: -Ryan and Tonnisha, our butlers did a great job trying to make us happier with the water situation -the entertainment staff did an amazing job - views were great as well as the beach area We tried to make the most of our trip, but not being able to shower is pretty aggravating and definitely puts people in a bad mood. Try harder Royalton, or you will continue to lose a lot of customers.

The Best place to vacation I had my wedding & birthday celebration here & it was Amazing !!!!
Jet802746,
Tue Oct 09 07:28:42 EDT 2018
Last year July 2017 my Husband and I got married here with our kids and family & it was beautiful ! Paul the wedding coordinator made sure everything was perfect for my special day. After a whole year we ran into him again and he actually remembered us ! How cool is that !! We had diamond club when we got married in July 2017 and we just visited there again last week for my birthday again diamond club , I told my husband I loved it so much I wanted to return again so we did and brought another set of friends with us. Again we chose diamond club and if you are here request Lacey Ann and Kamal as your diamond club butlers! They are awesome! They went above and beyond my expectations making our experience amazing which is why this was our 2nd time visiting. They decorated the room outside with a happy birthday ribbon and inside beautifully for my birthday & they remembered us casually talking to them about how we got married here last year & they surprised us with a sweet note &champagne & deserts!! That’s how awesome they are they listen to the smallest details and we were more than satisfied with their service ! They even hooked us up with a real nice cabana on the bluewaters side with tv lounging chairs and Lacey brought me champagne & balloons for my birthday . Lacey Ann & Kamal you two are the ABSOLUTE BEST! They were able to text us while we were on the resort & if we didn’t respond because we were enjoying our stay they even came out on the resort to find us & make sure everything was awesome to our liking , talk about customer service on 100% THE BEST!! I literally cried tears of joy because I was so surprised ! They made us feel like family & we are so thankful that God had us choose this resort again & met these wonderful butlers who are like family to us now. We met Marcel who was another nice butler on the elavator & he sang for me and his voice was so beautiful he truly has a gift from God his voice is so soothing. At the beach Diamond club cabanas Kamar took good care of our group & Wayoki took care of us at theVIP cabanas where we had the TVs & bubbly jacoozi pool. Sandalin Brown was our housekeeping & she was such a delight she made sure our room was clean & I loved her sweet spirit and conversation .I love speaking with people & everyday everyone was so sweet nice and friendly and they truly work so hard to make your experience wonderful! You can’t go wrong coming to this resort if you are traveling looking for an all inclusive , excellent stay with tons to do in the resort whether it’s a couples trip or family trip & I can’t forget the tasty FOOD OMG YUM!!!! I ABSOLUTELY RECOMMEND ROYALTON WHITE SANDS!!!! Thank you everyone who we met & for the familiar faces that remembered us after a whole year GOD bless you all & your families thank you sooo much for making our stay AMAZING! We can’t wait to visit a 3rd time soon !! When I say you get your moneys worth and more you truly do ! I have nothing but wonderful things & memories to speak about this place because it’s the staff /butlers that truly make this stay a memorial experience!! We love you



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