Cancun

Royalton Riviera Cancun Resort & Spa


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Experience an All-In Luxury vacation in Mexico's Caribbean paradise of Riviera Cancun, with fabulous world-class cuisine, luxurious accommodations, and endless entertainment. The Royalton Riviera Cancun sits in a convenient location, close to great fashion, shopping, and nightlife of Cancun, and only 15 minutes from the airport.

1183 luxurious guest rooms and suites provide stylish decor and beautiful views of the gardens or the ocean. Relax in Dreambeds exclusively designed for Royalton Resorts, and enjoy 24-hour room service and complimentary WiFi. Rooms feature a private balcony or terrace, rain shower, and Jacuzzi.

Activities abound each day, with twelve pools and a children's splash park, in addition to non-motorized watersports. Stay in shape at the fitness center, or unwind at The Royal Spa with a hydrotherapy circuit and a full range of massages, facials, and beauty treatments.

A resort within the resort, the Hideaway at Royalton Riviera Cancun offers guests an exclusive, adults only experience. Additionally, each room in this section includes amenities such as aromatherapy, robes and slippers, and upgraded room service. Guests also receive personalized beach and pool area extras, personalized check-in, weekly Sky champagne parties, and many other luxury extras.

Treat your palate to a variety of eclectic cuisines from ten restaurants with local and international menus served buffet-style or a la carte. Enjoy a mid-afternoon coffee and pastry at the cafe, and for dinner, choose from Japanese Teppanyaki and Sushi, authentic Italian, a steak house, and more. 16 themed bars are available where you can grab a signature cocktail and mingle with other guests.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property holds Green Globe Certification.

Learn more about Cancun.
HOTEL LOCATION
Located in Puerto Morelos, Riviera Maya.
Address:
Playa del Carmen


MX
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 6
Outdoor Pools: 6     
Water Sports on Site
Fishing: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Jacuzzi: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The exclusive All-In Luxury concept is devoted to providing guests with a unique experience, combining the soul of each resort's host community with a luxury product, exceptional service, and incredible attention to detail. Beach: Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 1183
Year Opened: 2015 Credit Cards: Visa, Master Card, Discover, American Express
ROOM TYPES
LUX FAMILY OCEAN DIAMOND CLUB
Luxury family suite includes one king bed and a comfortable double sofa bed with a sliding door in between for more privacy. Diamond Club amenities and services, indoor Jacuzzi, a balcony with stunning views and more
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE OCEAN VIEW
Junior suite includes one king bed and a comfortable double sofa bed, or two queen beds. Room also features a balcony with beautiful ocean views, a full bathroom with a rain shower, and an indoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE
Guestroom includes one king bed and a comfortable double sofa bed, or two queen beds. Room also features a balcony with stunning mangrove views, a full bathroom with a rain shower, and an indoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JRS SWIMOUT HIDEAWAY
Suite includes one king bed and a double sofa bed, or two queen beds. Room features swim-out pool access, a full bathroom with a rain shower and an indoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURYSUITE OCEAN DIAMOND JACZ
Luxury suite includes one king bed and a comfortable double sofa, or two queen beds. Guestroom features upgraded Diamond Club amenities and services, a balcony with a Jacuzzi and beautiful ocean views, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY SUITE OCEAN JAC HIDEAWA
Located in the adults only section of the resort, room includes one king bed and a double sofa bed, or two queen beds. Guestroom also features a balcony with beautiful ocean views and an outdoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX CHAIRMANS 2BD OCF STE DMND
2884 sq. ft. Diamond Club inclusions. Elegant rooms with full bathroom & indoor Jacuzzi. Double sofa bed, separate living area with a full bathroom, kitchenette, dining table, pool table, private terrace w/ dining table & lounge chairs, outdoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIORSTE DIAMOND OCEAN
Luxury junior suite includes one king bed and a comfortable double sofa bed, or two queen beds. Room also features upgraded Diamond Club services and amenities, a balcony with stunning ocean views, and an indoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRESIDENTIAL 1BD SWIMOUT
Presidential suite includes a large bedroom with a king bed and full bathroom, and a separate living area with a sofa bed, kitchenette, and another full bathroom. Suite also features indoor Jacuzzi, swim-out pool access and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRESIDENTIAL 1BD DMD HIDEA
Presidential suite- large bedroom with one king bed, full bathroom, indoor Jacuzzi. Separate living area with a sofa bed, kitchenette, and second full bathroom. Suite features a large terrace with a Jacuzzi overlooking the ocean & Diamond Club amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX JRSUITE OCEAN DMND HIDEAWA
Located in the adults only scetion of the resort, guestroom includes one king bed and a double sofa bed, or two queen beds. Room also features a balcony with stunning ocean views, an indoor Jacuzzi and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY PRESIDENTIAL 1BD OCEAN
Other Amenities -
Kitchen
LUXURY PRESIDENTIAL 1BD DIAMON
Other Amenities -
Kitchen
LUXURY PRESIDENTIAL 1BD DIAMON
Presidential suite includes a large bedroom with one king bed and full bathroom, and a separate living area with a comfortable sofa bed, kitchenette, and second full bathroom. Suite features a large terrace, an indoor Jacuzzi, and Diamond Club amenities.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX FAMILY OCEAN ROOF DIAMOND
Luxury family suite includes one king bed and a comfortable double sofa bed, with a sliding door inbetween for added privacy. Room features upgraded Diamond Club features and services, swim-out roof top pool access, and an indoor Jacuzzi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRESIDENT 1BDOCN ROOF JAC
A full bathroom with separated toilet & washbowls, walk-in closet & indoor Jacuzzi, seating area with double sofa bed, full bathroom and kitchenette. This elegant room offers you an ocean view with an oversized rooftop Jacuzzi.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRESIDENT 1BDOCN DMD
Other Amenities -
Kitchen
LUXURY SUITE SWIMOUT HIDEAWAY
Located in the adults only section of the resort, this luxury suite includes one king bed and a double sofa bed, or two queen beds. Room also features swim out pool access, an indoor Jacuzzi, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY STE SWIMOUT DC HIDEAWAY
602 sq. ft. This room offers a semi-private swim-out pool and Diamond Club inclusions
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY SUITE JACUZZI HIDEAWAY
Located in adults only section of the resort, guestroom includes one king bed and a double sofa bed, or two queen beds. Room features a balcony with an outdoor Jacuzzi, a full bathroom with a rain shower, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JR SUITE OCEAN HIDEAWAY
Located in the adults only section of the resort, guestroom includes one king bed and a double sofa bed, or two queen beds. Room also features a balcony with stunning ocean views, an indoor Jacuzzi, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY PRESID 1BD SWIM DIAMOND
Presidential suite includes a large bedroom with a king bed and full bathroom, and a separate living area with a sofa bed, kitchenette, and another full bathroom. Suite also features upgraded Diamond Club amenities, swim-out pool access, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIOR SUITE HIDEAWAY
Located in adults only section of the resort, junior suite guestroom includes one king bed and double sofa bed, or two queen beds. Room also features a balcony with beautiful mangrove views, an indoor Jacuzzi, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY PRESIDENTIAL 1BD OCEAN
Presidential suite includes a large bedroom with a king bed and full bathroom, and a separate living area with a sofa bed, full bathroom, and kitchenette. Room also features a large terrace with beautiful ocean views, an indoor Jacuzzi, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX OCEAN DIAMOND JAC HIDEAWAY
Located in the adults only section of the resort, luxury suite includes one king bed and a double sofa bed, or two queen beds. Room also features upgraded Diamond Club amenities and services, a balcony with stunning ocean views, and an outdoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JRSUITE SWIMOUT DIAMOND
Suite includes one king bed and a double sofa bed or two queen beds. Room features swim-out pool access, a full bathroom with a rain shower, and an indoor Jacuzzi. Diamond Club amenities.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JRSUITE DIAMOND HIDEEAW
Located in the adults only section of the resort, guestroom includes one king bed and a double sofa bed, or two queen beds. Rooms also feature a balcony overlooking mangrove, an indoor Jacuzzi and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUX PRESIDENT 1BDOCN DMD
Presidential suite includes a large bedroom with a king bed and full bathroom, and a separate living area with a kitchenette, full bathroom and double sofa bed. Room alsofeatures Diamond Club amenities, an indoor Jacuzzi, and a terrace with ocean views.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY JUNIORSTE SWIMOUT
Junior suite includes one king bed and a comfortable double sofa bed, or two queen beds. Room features swim-out pool access, a full bathroom with a rain shower, and an indoor Jacuzzi.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
HONEYMOON OCN DIAMOND HIDEAWAY
Located in the adults only section of the resort, this romantic suite includes one king bed and a balcony with beautiful ocean views. Room also features upgraded Diamond Club amenities and services, an indoor Jacuzzi, and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY FAMILY SUITE OCEAN VIEW
Luxury suite includes a king bed and a comfortable double sofa bed with a sliding door between for privacy and a balcony overlooking the ocean. Room also features a full bathroom with a rain shower, indoor Jacuzzi and more.
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY FAMILY SUITE SWIMOUT
Luxury family suite includes one king bed and a comfortable double sofa bed with a sliding door in between for more privacy. Diamond Club amenities and services, indoor Jacuzzi, a balcony with stunning views and more
1 King Bed Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY STE OCEAN TERRACEJACUZZ
Luxury suite including one king bed and a comfortable double sofa bed or two queen beeds. Room features a balcony with stunning ocean views and a Jacuzzi, a full bathroom with a rain shower, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
LUXURY SUITE W/TERRACE JACUZZI
Luxury suite including one king bed and a double sofa bed, or two queen beds. Room also features a balcony with a Jacuzzi, a full bathroom with a rain shower, and more.
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
24-hour concierge service.
USB recharge and Bluetooth audio stations
Complimentary WiFi.
DINING
There are 10 Restaurants at Royalton Riviera Cancun Resort & Spa:
Grazie - Italian cuisine served next to the sandy beach. Available for lunch from 11 a.m. - 4 p.m., and dinner from 6 p.m. - 10 p.m. Dress code: Evening casual
Agave - Mexican and Spanish cuisine served for dinner from 6 p.m. - 10 p.m. Dress code: Evening casual
Hunter Steak House - Stylish steak house restaurant. Open for dinner from 6 p.m. - 10 p.m.
Beach Club Grill - Beach grill open for lunch from 11 a.m. - 5 p.m. and dinner from 7 p.m. - 11 p.m. Dress code: Evening casual
Zen - The best of Japanese cuisine served a la carte. Open for dinner from 6 p.m. - 10 p.m. Dress code: Evening casual
Dorado - Fresh fish market and seafood. Open for lunch from 11 a.m. - 4 p.m. Open for dinner from 6 p.m. - 10 p.m. Dress code: Evening casual. Only for guests of Hideaway.
Gourmet Marche - The freshest local ingredients and best local and international flavors served buffet style. Open for breakfast, lunch, and dinner. Evening dress code: Evening Casual
Coffee Lounge/Scoops Gelato - Cafe and ice cream parlour. Open from 9 a.m. - 10 p.m.
OPA! - Mediterranean favorites from land and sea. Open for dinner from 6 p.m. - 10 p.m. Dress code: Evening casual
Score - Casual atmosphere and warm service provide a perfect setting for enjoying a menu of grill specialties. Enjoy watching games on the big screen TVs. Open from 12 p.m. - 11 p.m.
CHILDREN'S PROGRAMS
Children can socialize with others their age and interact with Max & Ruby, watching cartoons, discovering the playground, and playing games.
Applicable Ages: 4-12 years

Children's Facilities
PlayGround
Teen Disco
Babysitting Fee: Fee
Hangout Teens Club for ages 13-17

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
298 Recommend
298 past Apple Vacationers would recommend Royalton Riviera Cancun Resort & Spa to their friends and family
TripAdvisor Web Reviews
Based on 11455reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing bartender's
Cristina S,
Thu Oct 11 20:02:37 EDT 2018
Henry at the hideaway pool bar was amazing Mario at the score sports bar was the best bartender Also our concierge Alejandro was top notch amazing The spa was great Food was amazing Overall great place

Amazing
jessicabA1370HX, Rotterdam, The Netherlands
Thu Oct 11 17:01:54 EDT 2018
I had an amazing time in Royalton Resort and Spa. The staf was so friendly and helped with everything in and around the hotel to give us a good time. The food was good, I didn’t get tired from it. There is a lot of choice, cause they have different restaurants. They also have special things for vegans, glutenallergy, healthy people and unhealthy people haha! On vacation I always try to sport a bit in a gym. But this gym was seriously amazing. It is big, clean and staff in it who are trained for it! I took a few sport classes (kickboxing,zumba, yoga) and I enjoyed it a lot. They give the lessons in a fun way and just keep you going. The guys Uriel, Daniël and the other ones (i forget the other names!) helped me a lot with working out! And not to forget the yoga les. I never liked yoga a lot, but the way how she gave that lesson was so much fun and I became really zen! The hotelrooms where TOP and also the maids. Sarah made my room with decoration for my birthday and It was just that bit extra that made my day more special! Thank you guys for all! Jessica from the Netherlands :)

WONDERFUL
alecaza2003, Merida, Mexico
Thu Oct 11 15:54:52 EDT 2018
Thanks for everythings. Me and my son have a excelent vacations . just the beach was the exception. but all was perfect. the restaurants delicious. The room WOW. i cant wait come back again. Just... thank you.

U better not sick! If so, beware of the doctor! Shame on you Royalton
Anita L,
Wed Oct 10 13:29:48 EDT 2018
Unfortunately, I developed severe coughs during my stay. Despite seeing all the bad reviews of the resort on-site clinic, I still had to go as the resort is in the middle of nowhere. First off, he charged US$125 just for a 15mins consultation. This is a hefty amount. Fine, I will paid if he provided me honest diagnosis but it turned out to be a sham!! The resort doctor said I have severe bronchitis and on the verge of turning to pneumonia!! He recommended me to go to his suggested private clinic Hospiten cancun to do some lab tests and inhale some special gas and get further examine. The news freaked us all out. We were even planning to cut our trip short and return home early. We checked the air tickets, none were available. Luckily I called up my insurance rep and she advised me not to go to the resort suggested clinic as that clinic is known to overcharge. At the end, I went to hospital galenia which is the one suggested by my insurance rep. The doctor at this hospital diagnosed me with a simple viral infection. I did not demonstrate any bronchitis symptoms, let alone anything closed to pneumonia. I felt the wrong diagnosis at the resort was intentional so the doctor can get a big fat referral fee from that private clinic. They target sick vulnerable vacationers as u have limited info and sometimes no choice. The saddest part is yet to come. I brought the situation to royalton guest service attention so they maybe able to stop these in the future. After I provided them the info from both the doctors I saw, they decided to give me a $125 resort credit that can only be used in their overpriced gift shop. So when I approached them for the credit, the needed me to sign a confidentiality document waiving their resort any liability about this incident and that I cannot disclosed this in social media! They want to use $125 resort credit to buy me to shut up!! This was a total humiliation! Who do they think I am!! I refused to sign nor taking the credit. If u are traveling with family, med Care is key. Don't take your kids go there , as if anyone get sick, they will rob u by making u pay overpriced med service. Then when you prove they were wrong they will humiliate u by giving u resort credit but ask u to shut up!

Family
Ryno19, College Place, Washington
Wed Oct 10 10:59:14 EDT 2018
Stayed for 1 week at the resort. Great restaurants. Make sure to order appetizers and sides to get your fill. Spent all our time in the kid pool section/asking pool to that and swim up bar. Wait staff was on point at those. Rooms were very nice. I few finishes need repair, but nothing major. Nightly shows were fun for our whole family. The beach was covered in seaweed and unusable, so I can't report on activities included there. I would stay here again.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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