Cancun

Royal Hideaway Playacar


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2018 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar Resort is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings.

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold.

At Royal Hideaway Playacar Resort, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses.

Royal Hideaway Playacar Resort is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.

Find more information about Occidental Hotels & Resorts.

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HOTEL LOCATION
Royal Hideaway Playacar is located 45 minutes from the Cancun International Airport and just five minutes from the charming town of Playa del Carmen.
Address: LOTE HOTELERO NO. 6
PLAYA DEL CARMEN CANCUN
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Local Phone: 011-52-984-87...
Toll Free Phone: 800-999-9182
Fax: 011-52-984-873-4506
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by taxi.)
Pools
Number of Pools: 6
Outdoor Pools: 6     
There are three swimming pools and three relaxation pools. Brand new cascading infinity edge pool that offers a stunning view of the Caribbean Ocean also 3 new Jacuzzis at the infinity pool's edge.
Golf: NEARBY
Playacar Golf Club
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach football, ping-pong, darts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Royal Hideaway Playacar offers the highest degree of resort luxury, with exceptional amenities and superior service. The two and three story villas depict a fusion of Spanish and Mexican colonial architecture with rivers, waterfalls, and fountains. The First All-Inclusive Resort to belong to The Leading Hotels of the World, As well as the first to recieve the coveted AAA 5 Diamond. Beach: The property is situated on one of the most beautiful stretches of beach on the Yucatan Peninsula. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 200
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A casually elegant dress code is required. Royal Hideaway Playacar is an Adults-only resort (18+). No Spring Breakers. The resort will only take a pre-arrival dinner reservation for the 1st night of the guest's stay.
ROOM TYPES
LUXURY RELAX POOL
538 sq ft Relax Pool offer from the balcony a beautiful view of amazing relaxation pools and you can enjoy the tranquility just steps away from your room. With king size or 2 queen beds. Full bathroom with a whirlpool tub, shower, cable TV, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL CASITA
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY ROYAL VIEW
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY ROOM
389 sq ft Luxury room has one King or two queen beds, Garden view, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Royal Hideaway Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Royal Hideaway Playacar:
The Grill - A romantic al fresco setting compliments a chefs selection of grilled fare. A la carte dinner 7pm-9pm (reservations required). Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
Azia Oriental Specialty - Gourmet specialties from the Far East with an emphasis on Japanese cuisine. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Palazzo Italian Specialty - Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. Dinner is served from 6:30pm to 10:30pm (closed Tuesday). Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Spices Caribbean & Mexican - Majestically overlooking the Caribbean, this restaurant combines your favorite sland dishes and authentic Mexican cuisine. Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
The Deck - Snack bar.
Las Ventanas - Signature restaurant. New look and exquisite me are sure to exceed the finest of culinary expectations. Featuring a new extensive wine cellar. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Club Royal - Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Shuffleboard, Basketball, Sand and Hard-Court Volleyball, Bocce Ball, Beach Soccer, Cooking Lessons, Mini-Soccer, Horseshoes
Nightly Activities & Entertainment:
Casino Night, Live Music (twice a week), Karaoke Night.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
297 Recommend
297 past Apple Vacationers would recommend Royal Hideaway Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4604reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
STEVEN S.
Mar 23 2017
We found excellent service and fabulous food at this hotel! It was quiet and relaxing and close to downtown if you wanted to walk about 10 minutes. The pools were clean and beachfront windy but very nice. We enjoyed all 5 restaurants serving ala carte meals and not buffets! We also liked having a spa and gym on the premises. We were very pleased with this hotel and will be going back!
Customer Rating: 

10th Anniversary vacation
LOWELL M.
Feb 27 2017
Absolutely cannot say enough how awesome the Royal Hideaway was and our vacation overall. Amazing food. Excellent staff. Just awesome.
Customer Rating: 

Good beach,nice room, service opportunities
PAUL B.
Dec 06 2016
the beach was great,rooms, service an opportunity. Could not get a reservation to eat 1st night, reservation messed up 4th night, manager did little to resolve. Told could not wear jeans, even though website simply said long pants. Wilber at Azia Restaurant excellent - resolved our many issues there when hostess and manager did not. Not pleased overall with experience when compared to Apple rating.
Customer Rating: 

Great hotel
JOSEPH G.
Nov 24 2016
Great staff, excellent food. Beach was outstanding. Reservation system at restaurants was horrible. The resort was half full and it was like pulling teeth to get a reservation the day before.
Customer Rating: 

Marian Guest-Drewitz
JEFFREY P.
Dec 30 2015
Our stay at the Royal Hideaway was excellent. We chose it because it was small and served excellent food.There were many pros and the only con was it was difficult to get a reservation for dinner as it got closer to Christmas and busier. The food was marvelous! The staff worked hard to see our needs were met.
Customer Rating: 

Royal Hideaway....meh
EMILY S.
Nov 24 2015
Apparently this hotel is under new management and I'd say it's taken a turn for the worst. The staff is amazing but the breakfast and lunch was terrible. At the very least if there was a tasty buffet, it wouldn't be as awful. But there wasn't. The dinners were the best food, so if you did the liquid diet in the daytime and eat dinner you could get by. The drinks were top notch! But for the price we paid per person it was not worth it. I go on vacation to eat amazing food 3 x a day, not only for dinner. The room was comfortable but smelled like mold. I didn't believe this resort could be 6 plus golden apples. There was just something missing. The beach was beautiful, powdery sand, no rocks. The staff is exceptional it's not their fault that the hotel is under new management, they go above and beyond. I wouldn't stay here again.
Customer Rating: 

Outstanding resort!
ANGELA S.
Apr 02 2014
Everything from the accommodations to the service at Royal Hideaway were outstanding!
Customer Rating: 

The most relaxing place.
DONALD H.
Mar 31 2014
The place was great and we will be back!!!!!!!!!!!!!!!!!!!!!!!!
Customer Rating: 

royal hideaway
CHARLES D.
Mar 30 2014
absolutely a fantastic hotel for a much needed get-a-way from too much snow this winter. facilities/staff = fabulous. couldn't have been any better.
Customer Rating: 

Royal Disappointment
NATHAN K.
Nov 15 2013
In general the Hotel was just OK. Nothing spectacular, the beach was very nice, the service was poor and the food was worse. We were unable to pre book baggage or seats on the flight through the website. Sun Country on international flights requires baggage check and seat assignments to be done 24hrs prior to the departure, on domestic flights its within 24hrs to departure. Due to the website you are unable to make these arrangements. We ended up paying for First Class. Upon arrival we had to wait approximately 45 min for the Apple reps to figure out our semi private transfer to the Hotel. The Hotel itself is mediocre, the pillows are the size of a shoebox, we ended up with about 14 of them. The linens were see through (most likely because of age and not because of quality) and no mattress pad, hmmm, a little gross. A bamboo matt in the room was broken and I ended up with bamboo shoot in my toe, okay, 1st day, no big deal were on vacation, right? The food, we walked out of the Italian restaurant because the food came out cold as it did in most of the restaurants. The steak was like rubber, mignon to fajita. The fish meals we had smelled like fish, that means its not fresh, but hey, the chicken was good, lol. One tip, for beach service grab a green flag by the pool, put it up and they may come serve you. Its like Pancho’s but the food is a little better at Pancho’s. One other really nice thing about beach service, they have other vendors that offer to sell cigars, weed, and other recreational drugs, and you don’t even have to get out of the infinity pool. I didn’t partake but they were very friendly. If it rains there is really not much to do, there are no bars open and technically they only have one bar, it doesnt have a bar and its more like a cave, it opens at 4pm or so. By day 4 my Fiancée was sick and we had to call the Dr, the concierge will tell you $150 US but ended up being $260 US, but he was really nice. By day 7 I was sick and we were glad to be heading home. I did get engaged though, so it wasn’t all that bad. In summary, I wouldn’t recommend the Hotel or Pancho’s
Customer Rating: 

Left no room for complaining
ANITA L.
Mar 21 2013
Just loved it
Customer Rating: 

TripAdvisor Traveller Reviews
Exceeded our expectations
Jane B,
Thu Jan 18 11:02:06 EST 2018
We are typically “cruise” people so this was our first all inclusive experience and we were very pleased. The room and bathroom were large and luxurious. Also a nice patio was attached to our room. They offer 5-6 cuisines restaurants and they all were very nice and the food was delicious and the portions generous. The staff was very accommodating and helpful. It was quiet and peaceful. Would I return? ... Absolutely!

Good, but not worth the $$$$
Sean S,
Thu Jan 18 08:41:05 EST 2018
Royal Hideaway is a beautiful, small resort with, arguably, the best beach area in the playacar area. Very nice, clean, with good pool options. It's got incredible staff who really do go above and beyond. Wonderful people. There are quite a few issues though - some are common to any resort, some are more specific. The biggest issue for us was the food. A lot of people comment that it's 'gourmet'...but it's only gourmet compared to resort food. Much of the food we had, especially the international cuisine, had major issues with the temperature. It seems that some of the food may be prepared in advance and reheated - I can't understand any other reason why the temperature of the food is so cold. Generally the Mexican food tended to be a lot better than most of the international fare, which was nice - but it would have been nice to have had more Mexican food options. It seems like much of the food is tailored to the older clientele who seem to make up the bulk of the visitors to the resort. It leans on presentation and a kind of faux molecular gastronomy (foams) that went out of style in 2006. More honestly prepared food, with less pretension, would have been appreciated. The best food we had the entire time we were there was when we left the resort and went in to Playa Del Carmen proper. The room had an issue with a strong mildew smell coming from the air conditioner - we didn't seem to notice it much while we were there, since we acclimated to the smell, but once we got home it was very clear - all of our clothing, luggage, and personal items that were in the hotel room acquired a musty mildew smell. Likely an issue with improper moisture removal in the air conditioning system. The WiFi was quite slow and the coverage was not very good and it constantly needed to be re-authenticated. Also the shower doors in the hotel rooms do not have an adequate rubber seal around them, so water leaks out under the door all over the floor - if you have a bath mat there it becomes sopping wet almost immediately. The nighttime entertainment was, unfortunately, quite poor. Most of the shows appear to have a shoestring budget and, despite the performers giving it their best shot, don't really translate into anything particularly engaging or exciting. Again, these seem like shows that may work for the older crowd that seems to make up the majority of the visitors to this resort. Entertainment is probably better being sought in the downtown of Playa Del Carment, which is much livelier. Despite these issues my wife and I enjoyed our time at the resort – largely because of the service and housekeeping staff, who did an exceptional job. The resort grounds are lovely and the beach and pool areas are fantastic. However the value for the money spent ultimately didn’t add up very well – it’s marketed as a luxury resort but it doesn’t quite live up to truly luxurious standards. It’s very good – but not great. It won't be a repeat visit for us.

Mother daughter vacation
Cathy W,
Wed Jan 17 21:16:38 EST 2018
This is our third visit to this resort and once again it has been a fabulous vacation. The service, food and accommodations are exceptional. Many of the guests have been here before and all have positive comments about their previous stays. The staff greet us by our names and go above and beyond to meet our needs. We will be back for a 4th visit.

Thanksgiving Trip
Tonka4x2001, Burbank, California
Tue Jan 16 19:29:45 EST 2018
We decided to book here after visiting the hotel while diving in Playacar in August. We enjoyed all the amenities, including the onsite dive shop and the fact that they did not play loud club music at the pool all day long. We liked the villa style buildings, the food variety and the friendly staff

My opinion
Viad65, Los Angeles, California
Tue Jan 16 18:44:19 EST 2018
Food was not tasty in Las Ventanas, Palazzo. Spices, Asia and Grill was very good. Breakfast in the Buffet was bad. My husband had food poison.. Service room was good. We are wery appreciate Our Concierge Alan. His job is Excellent. ..



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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