Cancun

Royal Hideaway Playacar


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A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar Resort is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings.

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold.

At Royal Hideaway Playacar Resort, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses.

Royal Hideaway Playacar Resort is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.

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HOTEL LOCATION
Royal Hideaway Playacar is located 45 minutes from the Cancun International Airport and just five minutes from the charming town of Playa del Carmen.
Address: LOTE HOTELERO NO. 6
PLAYA DEL CARMEN CANCUN
QR

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Local Phone: 011-52-984-87-34
Toll Free Phone: 800-999-9182
Fax: 011-52-984-873-4506
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by taxi.)
Pools
Number of Pools: 6
Outdoor Pools: 6     
There are three swimming pools and three relaxation pools. Brand new cascading infinity edge pool that offers a stunning view of the Caribbean Ocean also 3 new Jacuzzis at the infinity pool's edge.
Golf: NEARBY
Playacar Golf Club
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach football, ping-pong, darts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Royal Hideaway Playacar offers the highest degree of resort luxury, with exceptional amenities and superior service. The two and three story villas depict a fusion of Spanish and Mexican colonial architecture with rivers, waterfalls, and fountains. The First All-Inclusive Resort to belong to The Leading Hotels of the World, As well as the first to recieve the coveted AAA 5 Diamond. Beach: The property is situated on one of the most beautiful stretches of beach on the Yucatan Peninsula. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 200
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A casually elegant dress code is required. Royal Hideaway Playacar is an Adults-only resort (18+). No Spring Breakers. The resort will only take a pre-arrival dinner reservation for the 1st night of the guest's stay.
ROOM TYPES
LUXURY RELAX POOL
538 sq ft Relax Pool offer from the balcony a beautiful view of amazing relaxation pools and you can enjoy the tranquility just steps away from your room. With king size or 2 queen beds. Full bathroom with a whirlpool tub, shower, cable TV, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL CASITA
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY ROYAL VIEW
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY GARDEN VIEW ROOM
389 sq ft Luxury room has one King or two queen beds, Garden view, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY SUNRISE
538 sq ft Sunrise room, highlights the location near to the beach. Feature fancy decoration with 1 king or 2 queen beds. full bathroom, shower, whirlpool tub, cable TV, LED scree, coffee maker, mini bar, dock stations for the iPhones and free Wi-fi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Royal Hideaway Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Royal Hideaway Playacar:
The Grill - A romantic al fresco setting compliments a chefs selection of grilled fare. A la carte dinner 7pm-9pm (reservations required). Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
Azia Oriental Specialty - Gourmet specialties from the Far East with an emphasis on Japanese cuisine. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Palazzo Italian Specialty - Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. Dinner is served from 6:30pm to 10:30pm (closed Tuesday). Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Spices Caribbean & Mexican - Majestically overlooking the Caribbean, this restaurant combines your favorite sland dishes and authentic Mexican cuisine. Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
The Deck - Snack bar.
Las Ventanas - Signature restaurant. New look and exquisite me are sure to exceed the finest of culinary expectations. Featuring a new extensive wine cellar. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Club Royal - Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Shuffleboard, Basketball, Sand and Hard-Court Volleyball, Bocce Ball, Beach Soccer, Cooking Lessons, Mini-Soccer, Horseshoes
Nightly Activities & Entertainment:
Casino Night, Live Music (twice a week), Karaoke Night.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
297 Recommend
297 past Apple Vacationers would recommend Royal Hideaway Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4338reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
STEVEN S.
Mar 23 2017
We found excellent service and fabulous food at this hotel! It was quiet and relaxing and close to downtown if you wanted to walk about 10 minutes. The pools were clean and beachfront windy but very nice. We enjoyed all 5 restaurants serving ala carte meals and not buffets! We also liked having a spa and gym on the premises. We were very pleased with this hotel and will be going back!
Customer Rating: 

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10th Anniversary vacation
LOWELL M.
Feb 27 2017
Absolutely cannot say enough how awesome the Royal Hideaway was and our vacation overall. Amazing food. Excellent staff. Just awesome.
Customer Rating: 

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Good beach,nice room, service opportunities
PAUL B.
Dec 06 2016
the beach was great,rooms, service an opportunity. Could not get a reservation to eat 1st night, reservation messed up 4th night, manager did little to resolve. Told could not wear jeans, even though website simply said long pants. Wilber at Azia Restaurant excellent - resolved our many issues there when hostess and manager did not. Not pleased overall with experience when compared to Apple rating.
Customer Rating: 

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Great hotel
JOSEPH G.
Nov 24 2016
Great staff, excellent food. Beach was outstanding. Reservation system at restaurants was horrible. The resort was half full and it was like pulling teeth to get a reservation the day before.
Customer Rating: 

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Marian Guest-Drewitz
JEFFREY P.
Dec 30 2015
Our stay at the Royal Hideaway was excellent. We chose it because it was small and served excellent food.There were many pros and the only con was it was difficult to get a reservation for dinner as it got closer to Christmas and busier. The food was marvelous! The staff worked hard to see our needs were met.
Customer Rating: 

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Royal Hideaway....meh
EMILY S.
Nov 24 2015
Apparently this hotel is under new management and I'd say it's taken a turn for the worst. The staff is amazing but the breakfast and lunch was terrible. At the very least if there was a tasty buffet, it wouldn't be as awful. But there wasn't. The dinners were the best food, so if you did the liquid diet in the daytime and eat dinner you could get by. The drinks were top notch! But for the price we paid per person it was not worth it. I go on vacation to eat amazing food 3 x a day, not only for dinner. The room was comfortable but smelled like mold. I didn't believe this resort could be 6 plus golden apples. There was just something missing. The beach was beautiful, powdery sand, no rocks. The staff is exceptional it's not their fault that the hotel is under new management, they go above and beyond. I wouldn't stay here again.
Customer Rating: 

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Outstanding resort!
ANGELA S.
Apr 02 2014
Everything from the accommodations to the service at Royal Hideaway were outstanding!
Customer Rating: 

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The most relaxing place.
DONALD H.
Mar 31 2014
The place was great and we will be back!!!!!!!!!!!!!!!!!!!!!!!!
Customer Rating: 

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royal hideaway
CHARLES D.
Mar 30 2014
absolutely a fantastic hotel for a much needed get-a-way from too much snow this winter. facilities/staff = fabulous. couldn't have been any better.
Customer Rating: 

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Royal Disappointment
NATHAN K.
Nov 15 2013
In general the Hotel was just OK. Nothing spectacular, the beach was very nice, the service was poor and the food was worse. We were unable to pre book baggage or seats on the flight through the website. Sun Country on international flights requires baggage check and seat assignments to be done 24hrs prior to the departure, on domestic flights its within 24hrs to departure. Due to the website you are unable to make these arrangements. We ended up paying for First Class. Upon arrival we had to wait approximately 45 min for the Apple reps to figure out our semi private transfer to the Hotel. The Hotel itself is mediocre, the pillows are the size of a shoebox, we ended up with about 14 of them. The linens were see through (most likely because of age and not because of quality) and no mattress pad, hmmm, a little gross. A bamboo matt in the room was broken and I ended up with bamboo shoot in my toe, okay, 1st day, no big deal were on vacation, right? The food, we walked out of the Italian restaurant because the food came out cold as it did in most of the restaurants. The steak was like rubber, mignon to fajita. The fish meals we had smelled like fish, that means its not fresh, but hey, the chicken was good, lol. One tip, for beach service grab a green flag by the pool, put it up and they may come serve you. Its like Pancho’s but the food is a little better at Pancho’s. One other really nice thing about beach service, they have other vendors that offer to sell cigars, weed, and other recreational drugs, and you don’t even have to get out of the infinity pool. I didn’t partake but they were very friendly. If it rains there is really not much to do, there are no bars open and technically they only have one bar, it doesnt have a bar and its more like a cave, it opens at 4pm or so. By day 4 my Fiancée was sick and we had to call the Dr, the concierge will tell you $150 US but ended up being $260 US, but he was really nice. By day 7 I was sick and we were glad to be heading home. I did get engaged though, so it wasn’t all that bad. In summary, I wouldn’t recommend the Hotel or Pancho’s
Customer Rating: 

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Left no room for complaining
ANITA L.
Mar 21 2013
Just loved it
Customer Rating: 

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TripAdvisor Traveller Reviews
Amazing experience
888annmarieu, Columbus, Ohio
Sun Oct 22 14:01:57 EDT 2017
I cannot day enough wonderful things about this beautiful resort and welcoming service. I truly felt like the workers here loved their job and enjoyed serving us. Rooms were beautiful and clean. Food was delicious and fresh. I cannot wait to go back.

Royal Hideaway Playacar
T7690GI, Castle Rock, Colorado
Sun Oct 22 13:22:08 EDT 2017
The Royal Hiedaway is in a Great location, staff always great, helpful,and friendly, cleanand well taken care of hotel, food and service excellent, quiet but still keeps you entertained and love the adult only ,

2nd Visit, Still Fantastic!
a-company24, Berkshire
Fri Oct 20 02:48:05 EDT 2017
We have just returned from our 2nd visit to the Royal Hideaway and, once again, feel refreshed, pampered and completely satisfied. The location is excellent, less than an hour from the airport, 20 min walk to 5th Ave and on a pristine white sand beach! Reception staff were efficient and polite when checking in, and rooms are more than adequate for our needs with comfy (firm) mattresses on the beds and L'Occitane toiletries supplied in bathrooms. Our A/C worked just fine and kept the room at a comfortable temperature. It is true that the new coolers in the rooms need looking at, as they do not chill the drinks in the minibar. Food and drink was once again excellent and we had no issues making reservations on arrival for the 9 days ahead with our concierge. Presentation of the food was amazing and all meals were tasty and flavoursome. One recommendation I would make is that in Palazzo and Las Ventanas especially, the food was served luke warm, I would have preferred for my dishes to be served hot! The Staff at the Royal Hideaway are outstanding and really are a credit to themselves and the hotel. Special Mentions to Ricardo Rivera, Daniel, Javier and Gennaro as they never let us sit without a chilled beverage at the pool and were always happy to engage in conversation. Christian and his team at the Deck also made us feel welcome and would go out of their way to ensure that we were always happy! Cannot wait to return again next year!

vacation
stefan b, Saint Jerome, Canada
Thu Oct 19 13:54:51 EDT 2017
best all inclusive nice beach clear water very nice staff all was perfect pool temperature perfect 15 minutes to playa del carmen around 30 minutes to the airport we surelly want to comeback next year

Royal Hideaway Getaway
frontinofamily3711, Orange County, California
Thu Oct 19 13:01:31 EDT 2017
The resort was flawless. The food at all the restaurants was absolutely delicious. The pools were great and never too overcrowded. The beach had an ample amount of seating with covers for shade. The service from every staff member was above and beyond expectation. We will definitely be staying here again. You will not be disappointed!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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