Cancun

Royal Hideaway Playacar


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar Resort is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings.

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold.

At Royal Hideaway Playacar Resort, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses.

Royal Hideaway Playacar Resort is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.

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HOTEL LOCATION
Royal Hideaway Playacar is located 45 minutes from the Cancun International Airport and just five minutes from the charming town of Playa del Carmen.
Address: LOTE HOTELERO NO. 6
PLAYA DEL CARMEN CANCUN
QR

MX
Local Phone: 011-52-984-87...
Toll Free Phone: 800-999-9182
Fax: 011-52-984-873-4506
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by taxi.)
Pools
Number of Pools: 6
Outdoor Pools: 6     
There are three swimming pools and three relaxation pools. Brand new cascading infinity edge pool that offers a stunning view of the Caribbean Ocean also 3 new Jacuzzis at the infinity pool's edge.
Golf: NEARBY
Playacar Golf Club
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach football, ping-pong, darts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Royal Hideaway Playacar offers the highest degree of resort luxury, with exceptional amenities and superior service. The two and three story villas depict a fusion of Spanish and Mexican colonial architecture with rivers, waterfalls, and fountains. The First All-Inclusive Resort to belong to The Leading Hotels of the World, As well as the first to recieve the coveted AAA 5 Diamond. Beach: The property is situated on one of the most beautiful stretches of beach on the Yucatan Peninsula. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 200
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A casually elegant dress code is required. Royal Hideaway Playacar is an Adults-only resort (18+). No Spring Breakers. The resort will only take a pre-arrival dinner reservation for the 1st night of the guest's stay.
ROOM TYPES
LUXURY RELAX POOL
538 sq ft Relax Pool offer from the balcony a beautiful view of amazing relaxation pools and you can enjoy the tranquility just steps away from your room. With king size or 2 queen beds. Full bathroom with a whirlpool tub, shower, cable TV, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL CASITA
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY ROYAL VIEW
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY ROOM
389 sq ft Luxury room has one King or two queen beds, Garden view, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Royal Hideaway Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Royal Hideaway Playacar:
Club Royal - Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
The Grill - A romantic al fresco setting compliments a chefs selection of grilled fare. A la carte dinner 7pm-9pm (reservations required). Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
Azia Oriental Specialty - Gourmet specialties from the Far East with an emphasis on Japanese cuisine. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Palazzo Italian Specialty - Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. Dinner is served from 6:30pm to 10:30pm (closed Tuesday). Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Spices Caribbean & Mexican - Majestically overlooking the Caribbean, this restaurant combines your favorite sland dishes and authentic Mexican cuisine. Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
The Deck - Snack bar.
Las Ventanas - Signature restaurant. New look and exquisite me are sure to exceed the finest of culinary expectations. Featuring a new extensive wine cellar. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Shuffleboard, Basketball, Sand and Hard-Court Volleyball, Bocce Ball, Beach Soccer, Cooking Lessons, Mini-Soccer, Horseshoes
Nightly Activities & Entertainment:
Casino Night, Live Music (twice a week), Karaoke Night.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
297 Recommend
297 past Apple Vacationers would recommend Royal Hideaway Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5007reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Main pool.
MARCUS F.
Apr 01 2018
It was very difficult to get two chairs at the infinity pool. However, I prefer the beach, so it wasn’t a big problem for me.
Customer Rating: 

TEST
Wonderful Getaway for adults
CLEVE P.
Mar 07 2018
we vacationedt o Royal Playacar for the first time in February 2018 with friends. It was easy to check in, make reservations for dinners, and access to the beach. The rooms were clean and the individual concierge in each building was lovely. We used room service twice and the meals were timely and hot. Every service team member added to our experience from beginning to end. The drivers at the airport, service staff, cleaning crew, entertainment, and spa staff made our short trip extremely relaxing and enjoyable.
Customer Rating: 

TEST
Excellent resort. Clean, good food, excellent service
GREGORY A.
Feb 26 2018
My wife and I were extremely pleased with our stay. We had been to Hawaii several times and we were worried this wouldn't be as nice. However, the place was very clean, the beach was very nice(although the seaweed was a little much on our last day), and we enjoyed the food. My only complaint is similar to other people. The dinner reservation isn't good. We saw the reviews and lowered our expectation expectation, but still was disappointed in the restaurants we were able to get. However, the food was good everywhere.
Customer Rating: 

TEST
PATRICIA P.
Feb 01 2018
I can't say enough about the wait staff and our Concierge. It was great having our Concierge located right in our building.
Customer Rating: 

TEST
STEVEN S.
Mar 23 2017
We found excellent service and fabulous food at this hotel! It was quiet and relaxing and close to downtown if you wanted to walk about 10 minutes. The pools were clean and beachfront windy but very nice. We enjoyed all 5 restaurants serving ala carte meals and not buffets! We also liked having a spa and gym on the premises. We were very pleased with this hotel and will be going back!
Customer Rating: 

TEST
10th Anniversary vacation
LOWELL M.
Feb 27 2017
Absolutely cannot say enough how awesome the Royal Hideaway was and our vacation overall. Amazing food. Excellent staff. Just awesome.
Customer Rating: 

TEST
Good beach,nice room, service opportunities
PAUL B.
Dec 06 2016
the beach was great,rooms, service an opportunity. Could not get a reservation to eat 1st night, reservation messed up 4th night, manager did little to resolve. Told could not wear jeans, even though website simply said long pants. Wilber at Azia Restaurant excellent - resolved our many issues there when hostess and manager did not. Not pleased overall with experience when compared to Apple rating.
Customer Rating: 

TEST
Great hotel
JOSEPH G.
Nov 24 2016
Great staff, excellent food. Beach was outstanding. Reservation system at restaurants was horrible. The resort was half full and it was like pulling teeth to get a reservation the day before.
Customer Rating: 

TEST
Marian Guest-Drewitz
JEFFREY P.
Dec 30 2015
Our stay at the Royal Hideaway was excellent. We chose it because it was small and served excellent food.There were many pros and the only con was it was difficult to get a reservation for dinner as it got closer to Christmas and busier. The food was marvelous! The staff worked hard to see our needs were met.
Customer Rating: 

TEST
Royal Hideaway....meh
EMILY S.
Nov 24 2015
Apparently this hotel is under new management and I'd say it's taken a turn for the worst. The staff is amazing but the breakfast and lunch was terrible. At the very least if there was a tasty buffet, it wouldn't be as awful. But there wasn't. The dinners were the best food, so if you did the liquid diet in the daytime and eat dinner you could get by. The drinks were top notch! But for the price we paid per person it was not worth it. I go on vacation to eat amazing food 3 x a day, not only for dinner. The room was comfortable but smelled like mold. I didn't believe this resort could be 6 plus golden apples. There was just something missing. The beach was beautiful, powdery sand, no rocks. The staff is exceptional it's not their fault that the hotel is under new management, they go above and beyond. I wouldn't stay here again.
Customer Rating: 

TEST
Outstanding resort!
ANGELA S.
Apr 02 2014
Everything from the accommodations to the service at Royal Hideaway were outstanding!
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Simply excellent!
mpr183, Stockholm, Sweden
Tue May 15 09:13:21 EDT 2018
I loved this place! Extremely relaxing with fresh food and excellent service. The rooms were clean, and nicely furnitured with wonderfully soft beds. Extra plus for lots of fresh options for breakfast and along the pool, such as fruit juices etc. Very service minded staff and excellent acivity options (swimming, running, tennis, beach volleyboll and sailing). Not Michelin star quality restaurants but good food overall. Calm athmosphere with everything close by as the resort is not huge,

A relaxing week at Playacar
Limbiclady5, Lakewood, Ohio
Mon May 14 16:22:43 EDT 2018
Royal Hideaway is a lovely property in Playacar, Mexico. This was our third visit, although the ownership has changed from 2 previous trips. We were fed well, The Grille was the best of the specialty restaurants. This wasn't the best visit that we had, the drinks were not well made, and food wasn't as good as previous visits. But we relaxed, were able to find shade on the the gorgeous beach, and were able to bounce and bob in the surf.

All inclusive adult resort
Yolanda G,
Mon May 14 15:37:19 EDT 2018
We loved this hotel. The staff and the food are awsome! We really want to come back again😉 Thank you for the best costumer service to Brallan, Axel, Alberto, Daniel, Deyanira and many more.. The beach it is beautiful and wide. The rooms are spotless, elegant, comfortable and beautiful.

Excellent stay - look forward to coming back
daniporter88123,
Mon May 14 05:08:26 EDT 2018
Stayed here last year... such a great time! It was not too busy when we went so it was easy to get a pool chair. Never felt too crowded. The staff here works hard and makes sure you are happy. All waiters knew my dietary preference (vegan) and were familiar with what it meant, even before i told them. The dishes they came up with were excellent. Sure, service was slow, but what’s the rush? You’re at a beautiful resort! Loved the views, the ambiance. Nice rooms. Am looking forward to my 2nd stay here.

Wonderful stay!
demuesy, Tampa, Florida
Mon May 14 05:07:07 EDT 2018
This is our 2nd trip to RH. Our last one being over 10 years ago and shortly after a hurricane. We love this place! The food is great and the employees are very nice. I only have two gripes. First, they have to figure out the hot water situation. Sometimes there's no hot water and other times it can come on so strong it's scalding. I always dreaded taking a shower. Second, the people who get up at 6am to reserve a lounge chair by the pool. We would be down there by 8am only to find all of them had towels and other stuff thrown on them. I wish the management could better control that.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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