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Royal Hideaway Playacar


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A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar Resort is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings.

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold.

At Royal Hideaway Playacar Resort, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses.

Royal Hideaway Playacar Resort is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.

Trip Advisor Certificate of Excellence, 2014

Exceptional Values!
Honeymooners: Receive the "Devotion Package" complimentary when booking a minimum of 3 nights (restrictions apply).

Find more information about Occidental Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Royal Hideaway Playacar is located 45 minutes from the Cancun International Airport and just five minutes from the charming town of Playa del Carmen.
Address: LOTE HOTELERO NO. 6
PLAYA DEL CARMEN CANCUN
QR

MX
Local Phone: 011-52-984-87-34
Toll Free Phone: 800-999-9182
Fax: 011-52-984-873-4506
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by taxi.)
Pools
Number of Pools: 6
Outdoor Pools: 6     
There are three swimming pools and three relaxation pools. Brand new cascading infinity edge pool that offers a stunning view of the Caribbean Ocean also 3 new Jacuzzis at the infinity pool's edge.
Golf: NEARBY
Playacar Golf Club
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach football, ping-pong, darts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Royal Hideaway Playacar offers the highest degree of resort luxury, with exceptional amenities and superior service. The two and three story villas depict a fusion of Spanish and Mexican colonial architecture with rivers, waterfalls, and fountains. The First All-Inclusive Resort to belong to The Leading Hotels of the World, As well as the first to recieve the coveted AAA 5 Diamond. Beach: The property is situated on one of the most beautiful stretches of beach on the Yucatan Peninsula. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 200
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A casually elegant dress code is required. Royal Hideaway Playacar is an Adults-only resort (18+). No Spring Breakers. The resort will only take a pre-arrival dinner reservation for the 1st night of the guest's stay.
ROOM TYPES
LUXURY GARDEN VIEW ROOM
389 sq ft Luxury room has one King or two queen beds, Garden view, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY OCEAN VIEW ROOM
389 sq ft Royal View room has one King or two queen beds, Oceanview, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
SUITE
1120 sq. ft. Royal Hideway Suite includes large Master bedroom with one king or two queen beds, Dining area, Living area with wet & dry bar, Two full bathrooms, one with 2 person jaccuzi, Ocean view with terrace jacuzzi, hammock & sun beds
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DUPLEX SUITE
400 sq ft Hideaway Suite features Living Room with Wet Bar, Full bathroom,Kitchenetteon 1st floor along with a large hammocked terrace, The 2nd level includes a King or 2Queens in Bedroom, Bathroom, Partial ocean view from the terrace.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Royal Hideaway Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Royal Hideaway Playacar:
The Deck - Snack bar.
Las Ventanas - Signature restaurant. New look and exquisite me are sure to exceed the finest of culinary expectations. Featuring a new extensive wine cellar. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Club Royal - Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
The Grill - A romantic al fresco setting compliments a chefs selection of grilled fare. A la carte dinner 7pm-9pm (reservations required). Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
Azia Oriental Specialty - Gourmet specialties from the Far East with an emphasis on Japanese cuisine. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Palazzo Italian Specialty - Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. Dinner is served from 6:30pm to 10:30pm (closed Tuesday). Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Spices Caribbean & Mexican - Majestically overlooking the Caribbean, this restaurant combines your favorite sland dishes and authentic Mexican cuisine. Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Shuffleboard, Basketball, Sand and Hard-Court Volleyball, Bocce Ball, Beach Soccer, Cooking Lessons, Mini-Soccer, Horseshoes
Nightly Activities & Entertainment:
Casino Night, Live Music (twice a week), Karaoke Night.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
279 Recommend
279 past Apple Vacationers would recommend Royal Hideaway Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3197 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Relaxing atmosphere, beautiful setting, lovely staff
hof100, London, United Kingdom
Sun Feb 07 12:05:29 EST 2016
My mum and I enjoyed a ten day stay at this wonderfully relaxing hotel. The shared facilities are excellent - pools, gardens, beds and restaurants especially. The rooms are comfortable but a little dated. We were informed by the hotel that they plan to modernise and refurb them which would likely increase my rating from a four to a five. The evening entertainment was tasteful and good fun, finishing by 11pm so as not to disturb guests. The restaurants in the hotel are excellent providing a high standard of food and ambiance. Our least favourite was Palazzo as despite being an Italian restaurant, it seemed to lack standard Italian food on the menu and was particularly difficult for vegetarians which was surprising. A nice touch was the provision of afternoon tea (along with a floutist) each day on the veranda of the hotel. The hotel has it's own area of the beach with plenty of beds. There are views through to the beautiful white sand beach and turquoise ocean from the poolside. The atmosphere is relaxed and calm, no loud music etc which I really appreciated. One of the best aspects of the hotel was the service provided by the many and varied staff. In particular, 'pool butlers' Allan, Charly and Jose made our stay enjoyable and entertaining. Once the hotel has modernised the rooms, I would certainly stay there again. More>

Great hotel
steve MDswan,
Sun Feb 07 08:17:18 EST 2016
Booked for a weeks scuba diving and relaxing. This hotel is everything I hoped for relaxing quiet and peaceful. Accommodation is to a good standard, staff helpful and always happy to assist. We visited all restaurants and spa. Pool and beach area clean and relaxing. Dived through padi centre attached to hotel, diving was great, although equipment provided away from hotel was maintained to a poor standard. More>

Terrible Customer Service!!!!!
99Lake, Saskatoon, Canada
Sun Feb 07 05:41:36 EST 2016
I booked our stay a few weeks ago and wanted to contact the resort to make sure there was going to be one king bed in our room and not two doubles. Well, good luck talking to somebody, anybody! I've sent two emails over the last with and have had absolutely zero response back. So I've called they're 1 800 customer service number and I still haven't been able to talk to anybody. I've been on hold for close to an hour! I am very close to cancelling our booking!!! More>

beautiful hotel with excellent food and staff
Roelof-and-Jacoline, The Netherlands
Sun Feb 07 03:23:40 EST 2016
We just returned from a nine day stay in this beautifull hotel. It was our second time we stayed here. We asked in advance for the same room in building 25 (la Tulipa) en got the same room. A nice service!. Our concierge was Adrian who organised a beautifull surprise in our room (roses, champagne, strawberries with white chocolate and a nice written wish, as a celebration of our anniversary . It was a magic touch on our perfect holiday. The service at the pool and on the beach was excellent. You are not a number but really an appreciated guest. Nothing you ask is too much. If you have been here, no other hotel in Playa del Carmen can compete . We did like some of the entertainment in the evening, especially the reggae-band and (I can't believe I say this) the Karaoke. Yes, it is a hotel where you don't want to go to if you are looking for lots of noice and entertainment. But if you want good service, quiet surroundings and perfect service, this is the place to be.And although it was a long flight from the Netherland and not cheap, we will return for sure. More>

Beautiful Setting, Wonderful Staff
Danielle M, Green Bay, Wisconsin
Thu Feb 04 15:46:55 EST 2016
We arrived at the Royal Hideaway under unusual circumstances. We were staying at their sister resort Allegro Playacar. The building that our room was in caught fire while we were off the resort on a catamaran ride. We arrived at the Royal Hideaway horribly under dressed and probably smelling a bit like smoke. Even with our unusual arrival at the resort, every staff member was wonderful. Joanna (our villa concierge) was very sweet and helpful. She did a very nice job of explaining the different atmosphere between the Allegro and the Royal Hideaway including the dress code. She was typically at her desk to greet us the a hello or to ask if we needed any assistance. She did a nice job of working with the Allegro to have our laundered clothes brought over. The food at this resort was great. The breakfast buffet was very good and seemed to have something for every palette. The lunch offered at The Deck was perfect for sitting by the pool or dining on the deck overlooking the ocean. We dinned at the Palazzo, Azia, and Las Ventanas restaurants. They were all very good but Las Ventanas was my favorite. The pool definitely has a more relaxed quite vibe. The cabanas are a great spot to settle in with a good book and escape the sun. The waiters by the pool were very attentive. Charlie greeted us almost every day to ask how everything was going and if we needed anything. The room was much nicer than our accommodations at the Allegro. The bed was comfortable. The bathroom was clean and was always stocked the towels and complementary toiletries. I made good use of the robe and slippers provided by the resort. The mini fridge was always stocked with water, soda, and beer. Turn down service with chocolates was a nice touch. Overall a wonderful stay! I would recommend this resort to others and would return again. More>



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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating