Cancun

Royal Hideaway Playacar


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All Inclusive    

A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar Resort is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings.

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold.

At Royal Hideaway Playacar Resort, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses.

Royal Hideaway Playacar Resort is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.

Trip Advisor Certificate of Excellence, 2014

Exceptional Values!
Honeymooners: Receive the Wedding Bliss Honeymoon or Anniversary Package complimentary when booking a min. of 3 nights (restrictions apply).

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HOTEL LOCATION
Royal Hideaway Playacar is located 45 minutes from the Cancun International Airport and just five minutes from the charming town of Playa del Carmen.
Address: LOTE HOTELERO NO. 6
PLAYA DEL CARMEN CANCUN
QR

MX
Local Phone: 011-52-984-87-34
Toll Free Phone: 800-999-9182
Fax: 011-52-984-873-4506
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by taxi.)
Pools
Number of Pools: 6
Outdoor Pools: 6     
There are three swimming pools and three relaxation pools. Brand new cascading infinity edge pool that offers a stunning view of the Caribbean Ocean also 3 new Jacuzzis at the infinity pool's edge.
Golf: NEARBY
Playacar Golf Club
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach football, ping-pong, darts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Royal Hideaway Playacar offers the highest degree of resort luxury, with exceptional amenities and superior service. The two and three story villas depict a fusion of Spanish and Mexican colonial architecture with rivers, waterfalls, and fountains. The First All-Inclusive Resort to belong to The Leading Hotels of the World, As well as the first to recieve the coveted AAA 5 Diamond. Beach: The property is situated on one of the most beautiful stretches of beach on the Yucatan Peninsula. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 200
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A casually elegant dress code is required. Royal Hideaway Playacar is an Adults-only resort (18+). No Spring Breakers. The resort will only take a pre-arrival dinner reservation for the 1st night of the guest's stay.
ROOM TYPES
DUPLEX JUNIOR SUITE
400 sq ft Duplex Jr Suite with living room with wet bar, full bathroom, kitchenette on 1st floor along with a large hammocked terrace. The 2nd level includes a King or 2Queens in bedroom, bathroom, partial ocean view from the terrace.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY GARDEN VIEW ROOM
389 sq ft Luxury room has one King or two queen beds, Garden view, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY OCEAN VIEW ROOM
389 sq ft Royal View room has one King or two queen beds, Oceanview, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
SPA SUITE
1120 sq. ft. Spa Suite includes large Master bedroom with a dining area, living area with wet & dry bar, two full bathrooms, one with a 2 person Jacuzzi, ocean view with terrace Jacuzzi, hammock & sun beds
1 King Bed or 2 Queen Beds Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Royal Hideaway Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Royal Hideaway Playacar:
Azia Oriental Specialty - Gourmet specialties from the Far East with an emphasis on Japanese cuisine. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Palazzo Italian Specialty - Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. Dinner is served from 6:30pm to 10:30pm (closed Tuesday). Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Spices Caribbean & Mexican - Majestically overlooking the Caribbean, this restaurant combines your favorite sland dishes and authentic Mexican cuisine. Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
The Deck - Snack bar.
Las Ventanas - Signature restaurant. New look and exquisite me are sure to exceed the finest of culinary expectations. Featuring a new extensive wine cellar. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Club Royal - Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
The Grill - A romantic al fresco setting compliments a chefs selection of grilled fare. A la carte dinner 7pm-9pm (reservations required). Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Shuffleboard, Basketball, Sand and Hard-Court Volleyball, Bocce Ball, Beach Soccer, Cooking Lessons, Mini-Soccer, Horseshoes
Nightly Activities & Entertainment:
Casino Night, Live Music (twice a week), Karaoke Night.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
279 Recommend
279 past Apple Vacationers would recommend Royal Hideaway Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3741reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Relaxing wonder place to get away. Good is #1. Room large and clean. Check is simple. The staff is welcoming.
Denis B, Longlac
Tue Jan 17 13:09:06 EST 2017
Great resort I would recommend it any couple that likes to get away from it all. Not far from 5th ave. bonus. I would return anytime. The beach it very clean, service the best. Rooms large and clean. Food plentiful as is the drinks.'

A quite and elegant hotel in the heart of a great location
Claudiabaktu, Guatemala City, Guatemala
Tue Jan 17 09:01:14 EST 2017
Away from the noisy hotel in Playacar, this elegant and quiet hotel is a lovely place for adults who wants to enjoy peace, good food, rest, and incredible comfort in their rooms and a great staff willing to help all the time. I´m not a friend of the “all-inclusive” hotels, but the quality of food and wine is very good, and a good deal for Playa del Carmen, that has not so many good restaurants to visit and quiet places to enjoy good music and a drink. 100% recommendable. Is like an oasis from all the craziness of the others hotels “all-inclusive”

Great Location, Excellent, Relaxing Resort, Adults Only
Steven C, Playa del Carmen, Mexico
Mon Jan 16 04:41:45 EST 2017
My wife and I just had our second visit to Royal Hideway Playacar. We love this location - great beach, walking distance (or very short cab ride - generally about $6 US plus tip) to Fifth Avenue in Playa Del Carmen. Adults only - relaxing resort. Very good to excellent food. If you are a foodie and willing to spend a little more money, the Chef's Table is an incredible experience - glass walled room in kitchen allows you to see the food prep and you get a lot of very personal interaction with the chef. Rooms very nice - we have stayed in regular room (for one extra night due to flight delay), the Junior Suite (very nice, two-story room that allowed me to work in early mornings without disturbing my wife) and got upgraded to the Presidential Suite (awesome) due to a problem with the air conditioning in Junior Suite. Lots of couples at this resort have been here multiple times (one actually celebrated 60 visits during our week) - which is a bid endorsement.

Quiet and relaxing
Paula A,
Sat Jan 14 06:33:50 EST 2017
Oh, how wonderful this hotel was? Well, I can say that the stuff is very friendly and with the willingness to be helpful in any way. The beach is beautiful and the chairs that the hotel offer are amazing. The food ain't Mexican but some of the plates are, and it's good! The room, big and comfortable. The concierge is always there to help in anything.

Second Time Around
Sun-N-Fun08, Swedesboro, NJ
Fri Jan 13 17:29:13 EST 2017
We stayed at the Royal Hideaway for a week in the beginning of December and I was somewhat disappointed. Our first trip to this resort was the December before and we had a fantastic time. We were so impressed with the whole resort that we asked our friends to accompany us in December for our second visit. Unfortunately, this resort did not live up to the standards we enjoyed on our first visit. Pros Room: The resort is beautiful. The rooms are housed in villas with each villa having its own concierge. Our room was quite large with separate bathroom facilities and large balcony. Rooms have a minibar. Pools: There are 2 main pools overlooking the beach area. In this same area, there is a large hot tub along with a couple smaller tubs. Unfortunately, the smaller tubs were not working. Also, there are a few other pools and hot tubs throughout the resort. There was waitstaff walking around tending to your drink and food needs. Every afternoon there was entertainment acts on the pool deck that were very enjoyable. Beach: The beach is the best beach we've been to in our five visit to Mexico. There are many chairs available and each pair of chairs have a cabana if needed for shade. There are also beds available by the pool and beach which were very comfortable. Food: The food was exceptional. The highest quality of food we've ever had for an all inclusive resort and we've been to many of these. All the restaurants were high quality in food and staff. We reserved the Chef's Table for one night (it's an extra charge) and it was beyond our expectations. Cons Room: In our pre arrival email, we were asked what aroma therapy we wanted in the room, what alcohol we wanted in the minibar, and to pick a type of pillow. When we arrived, there was no aroma therapy, nor the alcohol that we requested. At check in, we were promised a daily newspaper. We only received it 3 days out of 7 days. Also, we only received a daily activity list one day out of 7. Restaurant reservations: We made dinner reservations for our first 2 nights prior to our arrival via an email with Sergio Legorreta who is from the Royal Hideaway's "guest experience". I left the choice of restaurants up to Mr. Legorreta. One of those reservations for was the Grill. This reservation was confirmed a week prior to our arrival. Upon arrival, the Grill was undergoing renovation and was nowhere near being completed. We were forced to find another restaurant for that night. This hotel has a huge problem with dinner reservations. Even making reservations early in our stay, It seemed like we could not get into a restaurant before 9PM. We didn't encounter this problem on our previous visit and am not sure what is causing the current issue. Airline Check-In: We received notice from our concierge, Edgar, to give him the airline and time of our departure. He was to print out our boarding passes. For whatever reason, that was not done. I'm sure to someone, these cons may seem trivial but for a hotel that is part of The Leading Hotels of the World with a 5 star rating, these shortcomings should be remedied.



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