Cancun

Royal Hideaway Playacar


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All Inclusive    

2018 Exceptional Values
Extra Value: Receive up to $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

2019 Exceptional Values
Extra Value: Receive up to a $500 in Resort Discounts (booking dates, travel dates, duration, and usage restrictions may apply).

A member of the prestigious Leading Hotels of the World, Royal Hideaway Playacar is an adults-only (18+) resort situated on the best stretch of white-sand beach along the shores of Playa del Carmen. This esteemed resort is within walking distance of popular 5th Avenue - the area's premier destination for shopping, dining, and nightlife. Guests enjoy highly personalized and attentive service set among luxurious tropical surroundings.

200 beautifully appointed luxury rooms are in clusters of villas, each with a private concierge. A white beach, sparkling Caribbean Sea, six pools, luxurious spa, lit tennis courts, WiFi throughout the resort, and warm smiles from the friendly and professional staff are among the countless pleasures to behold.

At Royal Hideaway Playacar, guests enjoy gourmet cuisine created to satisfy the most discerning palate. Select from six elegant restaurants and three bars to satisfy your senses.

Royal Hideaway Playacar is located 36 miles south of Cancun International Airport and is within walking distance of Playa del Carmen's popular 5th Avenue.

Find more information about Barcelo Hotel Group.

Learn more about Riviera Maya.
HOTEL LOCATION
Royal Hideaway Playacar is located 45 minutes from the Cancun International Airport and just five minutes from the charming town of Playa del Carmen.
Address: LOTE HOTELERO NO. 6
PLAYA DEL CARMEN CANCUN
QR

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Local Phone: 011-52-984-87...
Toll Free Phone: 800-999-9182
Fax: 011-52-984-873-4506
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 minutes by taxi.)
Pools
Number of Pools: 6
Outdoor Pools: 6     
There are three swimming pools and three relaxation pools. Brand new cascading infinity edge pool that offers a stunning view of the Caribbean Ocean also 3 new Jacuzzis at the infinity pool's edge.
Golf: NEARBY
Playacar Golf Club
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Beach football, ping-pong, darts
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Steam Room: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Royal Hideaway Playacar offers the highest degree of resort luxury, with exceptional amenities and superior service. The two and three story villas depict a fusion of Spanish and Mexican colonial architecture with rivers, waterfalls, and fountains. The First All-Inclusive Resort to belong to The Leading Hotels of the World, As well as the first to recieve the coveted AAA 5 Diamond. Beach: The property is situated on one of the most beautiful stretches of beach on the Yucatan Peninsula. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 200
Year Opened: 1998 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
A casually elegant dress code is required. Royal Hideaway Playacar is an Adults-only resort (18+). No Spring Breakers. The resort will only take a pre-arrival dinner reservation for the 1st night of the guest's stay.
ROOM TYPES
LUXURY RELAX POOL
538 sq ft Relax Pool offer from the balcony a beautiful view of amazing relaxation pools and you can enjoy the tranquility just steps away from your room. With king size or 2 queen beds. Full bathroom with a whirlpool tub, shower, cable TV, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
ROYAL CASITA
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY ROYAL VIEW
538 sq ft Royal View room overlooking the lush gardens, fancy decoration with king size bed or 2 queen beds. Mahogany furniture, full bathroom with shower and whirlpool tub, cable TV, LED screen, coffee maker, mini bar, iPod/iPhone dock stations, WiFi.
Other Amenities -
Air Conditioning
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
LUXURY ROOM
389 sq ft Luxury room has one King or two queen beds, Garden view, Satelilite TV with DVD/CD, Safe, Wireless Internet, Bathroom with hydromassage tub.
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Balcony or Terrace
Minibar
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DINING
Royal Hideaway Playacar features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 7 Restaurants at Royal Hideaway Playacar:
Club Royal - Custom four course dinners accompany live dazzling entertainment in this state-of-the-art dinner theater. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
The Grill - A romantic al fresco setting compliments a chefs selection of grilled fare. A la carte dinner 7pm-9pm (reservations required). Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
Azia Oriental Specialty - Gourmet specialties from the Far East with an emphasis on Japanese cuisine. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Palazzo Italian Specialty - Enjoy fine a la carte Italian dishes and tempting regional delicacies at this specialty restaurant. Dinner is served from 6:30pm to 10:30pm (closed Tuesday). Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
Spices Caribbean & Mexican - Majestically overlooking the Caribbean, this restaurant combines your favorite sland dishes and authentic Mexican cuisine. Dress Code: Jeans and sandals are permitted (no flip flops or beachwear).
The Deck - Snack bar.
Las Ventanas - Signature restaurant. New look and exquisite me are sure to exceed the finest of culinary expectations. Featuring a new extensive wine cellar. Dress Code: Men are required to wear long pants, collard shirt & closed shoes.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Shuffleboard, Basketball, Sand and Hard-Court Volleyball, Bocce Ball, Beach Soccer, Cooking Lessons, Mini-Soccer, Horseshoes
Nightly Activities & Entertainment:
Casino Night, Live Music (twice a week), Karaoke Night.
Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
297 Recommend
297 past Apple Vacationers would recommend Royal Hideaway Playacar to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5575reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
NOT IMPRESSED
ALAN G.
Oct 31 2018
I would not recommend this resort to anyone. Very very disappointed.
Customer Rating: 

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When Can We Go Again!
DENNIS G.
Jun 14 2018
Never disappoints. Always enjoy our stays at Royal Hideaway. Started a vegetarian diet this year and the choices at RH were plentiful and delicious. Highly recommend!
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Total Relaxation!
ERIN C.
Jun 13 2018
Excellent quiet clean pampered Would go back again and again
Customer Rating: 

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Main pool.
MARCUS F.
Apr 01 2018
It was very difficult to get two chairs at the infinity pool. However, I prefer the beach, so it wasn’t a big problem for me.
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Wonderful Getaway for adults
CLEVE P.
Mar 07 2018
we vacationedt o Royal Playacar for the first time in February 2018 with friends. It was easy to check in, make reservations for dinners, and access to the beach. The rooms were clean and the individual concierge in each building was lovely. We used room service twice and the meals were timely and hot. Every service team member added to our experience from beginning to end. The drivers at the airport, service staff, cleaning crew, entertainment, and spa staff made our short trip extremely relaxing and enjoyable.
Customer Rating: 

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Excellent resort. Clean, good food, excellent service
GREGORY A.
Feb 26 2018
My wife and I were extremely pleased with our stay. We had been to Hawaii several times and we were worried this wouldn't be as nice. However, the place was very clean, the beach was very nice(although the seaweed was a little much on our last day), and we enjoyed the food. My only complaint is similar to other people. The dinner reservation isn't good. We saw the reviews and lowered our expectation expectation, but still was disappointed in the restaurants we were able to get. However, the food was good everywhere.
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PATRICIA P.
Feb 01 2018
I can't say enough about the wait staff and our Concierge. It was great having our Concierge located right in our building.
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STEVEN S.
Mar 23 2017
We found excellent service and fabulous food at this hotel! It was quiet and relaxing and close to downtown if you wanted to walk about 10 minutes. The pools were clean and beachfront windy but very nice. We enjoyed all 5 restaurants serving ala carte meals and not buffets! We also liked having a spa and gym on the premises. We were very pleased with this hotel and will be going back!
Customer Rating: 

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10th Anniversary vacation
LOWELL M.
Feb 27 2017
Absolutely cannot say enough how awesome the Royal Hideaway was and our vacation overall. Amazing food. Excellent staff. Just awesome.
Customer Rating: 

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Good beach,nice room, service opportunities
PAUL B.
Dec 06 2016
the beach was great,rooms, service an opportunity. Could not get a reservation to eat 1st night, reservation messed up 4th night, manager did little to resolve. Told could not wear jeans, even though website simply said long pants. Wilber at Azia Restaurant excellent - resolved our many issues there when hostess and manager did not. Not pleased overall with experience when compared to Apple rating.
Customer Rating: 

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Great hotel
JOSEPH G.
Nov 24 2016
Great staff, excellent food. Beach was outstanding. Reservation system at restaurants was horrible. The resort was half full and it was like pulling teeth to get a reservation the day before.
Customer Rating: 

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TripAdvisor Traveller Reviews
Great Hotel and wonderful people working there
Osetleo, Belmont, California
Thu Dec 13 13:54:58 EST 2018
My wife and I came last week from one week vacation in Royal Hideaway Playacar. We were skeptical going to all inclusive hotel as we stayed before in other 5* resorts in approximately similar area in Mexico and we clearly had some issue with food and service. However, Royal Hideaway hotel and people working there clearly change this opinion for us. We enjoyed our stay in this place very much. Our room was very comfortable for our stay. The concierge is assigned to every small building who takes care of all arrangements that you need (ordering restaurants, excursions (if you need them), supplies, etc. We were very lucky to have Diana Escalante who did everything she could to have our stay very comfortable. Her professional attitude, work ethic was very impressive to accommodate all our needs. Food in different restaurants was very impressive as in good restaurants in our area in US (Bay Area), which is far above normal restaurant standards. Bars had high level drinks with import hard liquor much better than in other hotels in this category. We were not extremely lucky on the weather, but the beach and pools (who like them) was still pretty good. The first several days we had a strong wing and the ocean was pretty stormy that brought some seaweed. It would be great if hotel cleaned it fast, but it is a small hotel in comparison with surrounding others and they took their time to kind of clean it from the beach. In reality it was not a big obstacle for us to swim in the ocean. Overall, we liked our vacation in this hotel and we decide to come to this area we would definitely consider this hotel again As I said, we were happy with our stay

Wonderful 2nd time trip
Curious60627305509, New York City, New York
Thu Dec 13 11:32:28 EST 2018
This was our second time back to Royal Hideaway Playacar. The first time we went was 2 years ago and they were doing some construction so not all the restaurants were open. This time around everything was open and functioning, but it was also much busier than I remembered. This may be the case at most resorts like this, but getting a chair around the pool is difficult if you don't get up before 6:30 am. Luckily my husband gets up early anyway, but it was pretty ridiculous. Or else half of the seats are reserved by presidential suite holders, so the pickings are slim, which I found to be pretty unfair. You aren't supposed to put your stuff down to claim chairs, but people do it anyway- I am pretty sure no one is planning on sitting out there in the dark at 6:30 am. Otherwise, food was good, drinks were good, overall experience was good, staff was great. I wish there were more food options for breakfast and lunch, if you are staying longer than a week, you may get bored with your options. They have a great beach and pool also with wonderful servers. This is definitely a quiet resort, not for a party crowd, but that was something I personally liked about it. It is walkable to Playa del Carmen if you want more shopping, etc. Overall I would recommend Royal Hideaway Playacar for a quiet, relaxing trip.

The staff!!
Jeannette M,
Thu Dec 13 09:16:30 EST 2018
My husband and I jumped out of the cold for 5 days at The Royal Hideaway Playacar. It wasn’t the food, activities, spa, or our Presidential Suite, that made the trip. It was JONATHAN, MARCO, CARLOS & PATSY. Move over Four Seasons, the service at RHP, is hard to beat!

Royal Hideaway Playacar Resort
Joe A,
Wed Dec 12 10:27:41 EST 2018
My fiancée and I celebrated our engagement here and seven days went too quickly!! Great service with different dining options (the hotel is four diamond and you can tell) the water was beautiful and the drinks always full! Really close to Tulum and I recommend checking out the town, definitely coming back! Marco, Johnny, Carla and Patsy are the best!!

Royal Hideaway Playacar
clare725,
Wed Dec 12 09:53:25 EST 2018
Our stay at Royal Hideaway Playacar was fabulous!! The all-inclusive package from Groupon was worth every dollar. The beach is beautiful and the staff is great. Special shoutout to Marco, Patsy, and Jonathan for being fun, attentive, and accommodating. We will definitely be going back!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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