Cancun

Riu Yucatan


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

Ever since it opened as the original RIU Resort in Riviera Maya, Riu Yucatan has been a leading choice for families and couples! Themed in an early Mexican Colonial style, the resort features a lobby modeled after an authentic Mexican town with hand-painted frescos of flowers, angels, and clouds. Relax beneath one of the many palm trees sprinkled along the white sand beach, or enjoy the array of watersports in the clear waters of the Caribbean.

Four restaurants feature a variety of dining choices. The Hacienda Restaurant extends to a terrace amidst jungle greenery, offering a great variety of tantalizing buffets and on-the-spot cooking. Guests are sure to enjoy the informal atmosphere of Margarita's specialty restaurant, as they dine alongside the large pool area and take part in the delightful theme nights. Shanghai, the Asian restaurant, serves amazing buffets. Snacks are available 24-hours a day and the five bars, including two swim-up bars, serve unlimited drinks.

Activities abound at this non-stop resort! Enjoy watersports such as kayaking or body boarding, or venture over to the 18-hole golf course nearby! For a soothing experience, sip a sunset cocktail in one of four bars or pamper yourself at Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Every evening, live entertainment, and music provide the perfect show right before heading off to bed. Riu Yucatan has exchange privileges with Riu Tequila and Riu Playacar (dinner dining excluded), so entertainment is never in short supply!

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
The resort is located in the Playacar resort complex, 3 km from the picturesque town of Playa del Carmen and 35 miles (56 kms) Cancun International Airport (CUN).
Address: CALLE CHACA, 33 SUPER MANZANA, 23
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-873-1
Fax: 011-52-984-873-1266 or 873-0304
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 km)
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with swim-up bar; whirlpool in pool area. Children's pool with slides.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar's championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Caddy: Mandatory
Lessons Available
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Yucatan is a deluxe beachfront All-Inclusive resort with a Mexican Hacienda architectural style & a privileged location in the exclusive Playacar complex. Air-conditioned rooms feature a balcony or terrace in a relaxed, easy going environment. The Mexican Street offers a vast array of shops, services and boutiques. Guests can also enjoy food and beverage service until 2am, free entrance and drinks at two discos, and the use of all bars within the Riu complex (except those at Riu Palace). Beach: The resort is nestled along a beautiful stretch of pristine white sand beach dotted with tropical palms and comfortable lounge chairs. There is complimentary towel service, and guests will enjoy a variety of non-motorized watersports. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 507
Year Opened: 1997 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Dress code: Main restaurant gentlemen no sleeveless t-shirts; Theme restaurants gentl emen no sleeveless t-shirts, long trousers.
ROOM TYPES
STANDARD CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Room description.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE
Junior Suite, King or 2 dbl beds, Balcony or terrace, Living room area, Ceiling fan, Satellite TV, Phone, Mini bar, Liquor dispenser, In room safe, Hairdryer,
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Riu Yucatan features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Riu Yucatan:
The Hacienda Restaurant - An International buffet restaurant open for breakfast, lunch and dinner, The Hacienda offers terrace dining in an enchanting atmosphere enclosed in jungle greenery. Men are required to wear long pants for dinner.
Mezcal - Pavilion bar
Cozumel - Swim-up bar.
Sicilia - An Italian a la carte offering buffet-style starters. Men must wear long pants, and reservations are required.
Ibiza - Swim-up bar
Shanghai - Serving fine Asian cuisine buffet-style. Men are required to wear long pants for dinner, and reservations are required.
El Templo - Bar
La Margarita - An informal specialty restaurant situated by the pool area, guests are sure to enjoy delightful theme nights. Men are required to wear long pants for diner, reservations required.
Tequila - Pavilion bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball court, table tennis, gym, catamaran, kayaking, windsurfing, snorkeling equipment. 1 introductory scuba diving lesson in the pool. Exchange privileges with Riu Playacar and Riu Tequila.
Nightly Activities & Entertainment:
Live music several times a week, and Two Discos (on-site and at Riu Tequila).
CHILDREN'S PROGRAMS
The property offers an integrated children's swimming pool, Mini-club and playground,and several times a week there is entertainment for children from 4 to 12 years.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Cribs available on request basis for a small fee.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
753 Recommend
753 past Apple Vacationers would recommend Riu Yucatan to their friends and family
TripAdvisor Web Reviews
Based on 6521reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Lovely Hotel.
maryellen190, Portsmouth, United Kingdom
Thu Oct 11 03:31:47 EDT 2018
My adult daughter and I have just got back from 2 weeks holiday at this lovely hotel. Although it was updated about 18mths/2yrs ago it is showing signs of wear in the rooms. The staff and food cannot be faulted. The food was more than generous and variety was good. The housekeeping staff were brilliant leaving rooms sparkling and leaving different towel animals on beds each day. each bed was 4ft so lots of wriggle room on hot nights there was both air con and ceiling fan which were needed as temperatures were in 20's at night. All staff were genuinely smiley, polite and very courteous nothing was too much trouble. I injured my knee in Cozumel on the Monday of our second week, The staff at the hotel were fantastic showing genuine concern. The reception manager lent me a battered wheelchair for the remaining 6 days apologising that they could not lend the better one as t was only for brief medical emergency such as wheeling someone from room/pool etc to taxi/ambulance. He also arranged a room change as we were in a first floor room and found us a ground floor room next to the big pool and theatre so we could see the entertainment from our terrace if we didn't wish to go over. The hotel is 5 star the staff I would say many more. location good walked each evening along beach for hr and daytime walked to the town via the beach although did walk via road once and found several Mayan ruins Fantastic holiday.

Fantastic Hotel with wonderful food and facilities to suit all.
lynzlol2016, Liverpool, United Kingdom
Mon Oct 08 15:29:15 EDT 2018
We stayed at this hotel as we were recommended by family. Everything was wonderful and the staff could not do enough for you. Thank you to all at Yucatan for a fantastic holiday. We recommend this hotel.

Lovely hotel, great location!
Lauren B, Cardiff, United Kingdom
Mon Oct 08 12:08:58 EDT 2018
Just got back from 2 weeks staying at this hotel and really enjoyed our time here! Had the usual good standards of a Riu- lots of food and drink choice, rooms cleaned every day to a good standard, friendly staff. I’d say this hotel may be more of a 3* hotel compared to other Riu’s I’ve stayed in; the rooms could do with being updated but are nice and comfortable. A few things worth noting: The air con in our room definitely wasn’t the best. We went to the rooms of other people we met there and their air con was much better than ours. The fan would get knocked off if we used the plug point next to the bed due to the placement of it. The light situation is a bit tricky to work out... we found the following morning that turning off one switch had turned off all the electricity! (This may just have been us but it took some getting used to). We didn’t realise the shower area was completely open and there is no privacy when you shower in the room! We found the pools near the beach weren’t the cleanest, I did see staff cleaning them in the morning sometimes but throughout the day the pools would accumulate scum around the edges which was a bit off putting and the pool bar especially looks really dirty and cloudy but I think this is due to people urinating in there and one day someone vomited in there so people had to evacuate.. it can get quite rowdy in this pool so some people may prefer the quieter pool at the front of the hotel! It didn’t bother us, it just might not be for everyone! The shop in the hotel is really expensive if you do want snacks etc but there’s a plaza 5 mins walk away with a mini market and other shops, some are still expensive but worth a look! We found the staff in the restaurants weren’t as attentive as we’d experienced in other Riu hotels, they were friendly but often the tables weren’t set out with cutlery etc when you sat down and they would take a while to ask you if you wanted a drink etc. In the Mexican restaurant one night we asked for a drink 4 times from different people and it took about 20 mins to get someone to bring it over! The steak house food was lovely. You have to book the Mexican and Italian restaurants in the morning but the Asian and steak house don’t require you to book. On the whole though the staff are lovely and friendly, and the entertainment staff work all hours. Entertainment in the evenings does leave something to be desired... they work hard but we found it starts quite late (doesn’t start until 9.45pm) so after food you’re waiting around for a long time, we started eating a little later. Itwould be fine but there’s no air con in the bars or seating area by the entertainment as it’s outside so you find when you’re sitting there it’s really hot and sticky! You get stuck to your seat and it can be a bit uncomfortable! There is also no air con in the lobby bar so it’s really uncomfortable to sit in there drinking; they have fans but this doesn’t do much obviously when it’s so hot! You will get bitten by mosquitos a lot! We found the stuff we bought from home wasn’t any good; everyone said they bought some stuff over there and it was much better. We didn’t really spend any time on the beach but it is lovely, a few people complain about the seaweed but this can’t be helped and the staff do work tirelessly to clear this every day as much as they can. Overall we had a lovely stay here, just wanted to raise a few things that we weren’t aware of beforehand!

Tudo perfeito!
André S,
Sun Oct 07 06:48:38 EDT 2018
Perfect hotel in a perfect place. All the professionals are like a family for us...Great enterteinement team.... Alonso and Angie (entertainers) are amazing... amazing experience. Everything was better than I was expecting.

Kerry + Dean
Kerryy68,
Thu Oct 04 20:31:03 EDT 2018
I firstly want to say I'm a topical Brit, I complain if I have to especially if I'm not happy................ Well we're do I begin the Hotel Riu Yacatan it amazing, the reception staff really welcome you and are very helpful. Our rooms were very basic and need a touching up but very clean, beds made every morning clean towels put out, the cleaners do a fantastic job always happy and polite. The food is amazing so much to choose from and the presentation is excellent. The waiters and waitresses are lovely always smiling, your tea or coffee isn't empty for long they soon fill them up, used plates are always collected within minutes. The bar staff are all lovely always aim to please Every English spirit is available and local beer is quite nice. The grounds are always kept neat and tidy. The wild life is cute especially the monkeys swinging in the trees. With it been very green there is quite a few mosquito's and believe me I do get bit, we always take jungle formula but I still get bit. We were told to get a spray called buzz from Mexico and it really does work. Hope this review is helpful and also enjoy the photos and videos. See you next year Riu Yacatan and all lovely people who work there ... XX😊



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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