Cancun

Riu Yucatan


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All Inclusive    

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

Ever since it opened as the original RIU Resort in Riviera Maya, Riu Yucatan has been a leading choice for families and couples! Themed in an early Mexican Colonial style, the resort features a lobby modeled after an authentic Mexican town with hand-painted frescos of flowers, angels, and clouds. Relax beneath one of the many palm trees sprinkled along the white sand beach, or enjoy the array of watersports in the clear waters of the Caribbean.

Four restaurants feature a variety of dining choices. The Hacienda Restaurant extends to a terrace amidst jungle greenery, offering a great variety of tantalizing buffets and on-the-spot cooking. Guests are sure to enjoy the informal atmosphere of Margarita's specialty restaurant, as they dine alongside the large pool area and take part in the delightful theme nights. Shanghai, the Asian restaurant, serves amazing buffets. Snacks are available 24-hours a day and the five bars, including two swim-up bars, serve unlimited drinks.

Activities abound at this non-stop resort! Enjoy watersports such as kayaking or body boarding, or venture over to the 18-hole golf course nearby! For a soothing experience, sip a sunset cocktail in one of four bars or pamper yourself at Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Every evening, live entertainment, and music provide the perfect show right before heading off to bed. Riu Yucatan has exchange privileges with Riu Tequila and Riu Playacar (dinner dining excluded), so entertainment is never in short supply!

Find more information about Riu Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The resort is located in the Playacar resort complex, 3 km from the picturesque town of Playa del Carmen and 35 miles (56 kms) Cancun International Airport (CUN).
Address: CALLE CHACA, 33 SUPER MANZANA, 23
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-873-1
Fax: 011-52-984-873-1266 or 873-0304
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 km)
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with swim-up bar; whirlpool in pool area. Children's pool with slides.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar's championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Caddy: Mandatory
Lessons Available
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Yucatan is a deluxe beachfront All-Inclusive resort with a Mexican Hacienda architectural style & a privileged location in the exclusive Playacar complex. Air-conditioned rooms feature a balcony or terrace in a relaxed, easy going environment. The Mexican Street offers a vast array of shops, services and boutiques. Guests can also enjoy food and beverage service until 2am, free entrance and drinks at two discos, and the use of all bars within the Riu complex (except those at Riu Palace). Beach: The resort is nestled along a beautiful stretch of pristine white sand beach dotted with tropical palms and comfortable lounge chairs. There is complimentary towel service, and guests will enjoy a variety of non-motorized watersports. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 507
Year Opened: 1997 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Dress code: Main restaurant gentlemen no sleeveless t-shirts; Theme restaurants gentl emen no sleeveless t-shirts, long trousers.
ROOM TYPES
SUITE
Junior Suite, King or 2 dbl beds, Balcony or terrace, Living room area, Ceiling fan, Satellite TV, Phone, Mini bar, Liquor dispenser, In room safe, Hairdryer,
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Room description.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Riu Yucatan features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Riu Yucatan:
Cozumel - Swim-up bar.
Sicilia - An Italian a la carte offering buffet-style starters. Men must wear long pants, and reservations are required.
Ibiza - Swim-up bar
Shanghai - Serving fine Asian cuisine buffet-style. Men are required to wear long pants for dinner, and reservations are required.
El Templo - Bar
La Margarita - An informal specialty restaurant situated by the pool area, guests are sure to enjoy delightful theme nights. Men are required to wear long pants for diner, reservations required.
Tequila - Pavilion bar
The Hacienda Restaurant - An International buffet restaurant open for breakfast, lunch and dinner, The Hacienda offers terrace dining in an enchanting atmosphere enclosed in jungle greenery. Men are required to wear long pants for dinner.
Mezcal - Pavilion bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball court, table tennis, gym, catamaran, kayaking, windsurfing, snorkeling equipment. 1 introductory scuba diving lesson in the pool. Exchange privileges with Riu Playacar and Riu Tequila.
Nightly Activities & Entertainment:
Live music several times a week, and Two Discos (on-site and at Riu Tequila).
CHILDREN'S PROGRAMS
The property offers an integrated children's swimming pool, Mini-club and playground,and several times a week there is entertainment for children from 4 to 12 years.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Cribs available on request basis for a small fee.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
753 Recommend
753 past Apple Vacationers would recommend Riu Yucatan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6815reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Dean Banchiu Feedback of RIU YUCATAN
DEAN B.
Feb 20 2019
Apple support Taxi rides to and from Cancun Airport to RIU Yucatan was prompt - no issues. I was a bit skeptical of the viva aerobus charter flight - but as it tuned out - flights were fine. We were booked in an excellent location ( room 4212 - one of the few rooms overlooking the pool / Ocean ) - which was appreciated. Travel agent Darlene ( travel hub ) was excellent.
Customer Rating: 

Hotel was much more outdated than we expected
CARLOS L.
Nov 16 2018
Not as updated as some of the less expensive RIU resorts. We paid more to stay at the Yucatán due to the Apple rating when we could have stayed at a nicer hotel for less.
Customer Rating: 

Excellent place and service
GABRIEL M.
Aug 04 2018
We loved the place. The beach is beautiful, lined with palm trees and turquoise water. The rooms were okay, good but nothing spectacular. One little issue is that the bathroom does not have a door and the shower has a glass door. So, my teen son and daughter who were sharing a room, found this a bit uncomfortable. The food was excellent, probably the best of all the all-inclusive hotels we've stayed at. The service was beyond excellent. On night my daughter had an upset stomach and wasn't feeling well. My wife went to the buffet restaurant and asked one of the waiters if she could take a bowl of rice back to the room for our daughter. The waiter offered to have a special meal cooked for her! The entertainment was great too. There was a foam pool party that was fun. And the show at night was above average. So much so, that my son commented on how high quality the performers were for a show at a hotel (obviously comparing to previous experiences at other hotels). Overall, it was a great experience.
Customer Rating: 

Riu yucatan
JORGE A.
Jul 13 2018
I guess we are used to the service and facilities of Riu Palace facilities so upon arriving at this hotel, it wasn’t up to our expectations. The staff was very helpful but our room was not what I envisioned. I guess they put all families in the lower level, but we had some noisy neighbors. Upon arriving, we are accustomed to getting checked in and given our room at a Riu Palace however at this resort we had to wait for almost 4 hours with a toddler. Overall, the wildlife was amazing and the beach beautiful when the seaweed would allow. Food was average and drinks were amazing at the main lobby bar however if getting anything from another bar, the drinks would vary. I would give this resort 2.5-3 stars. I hate to sound critical of this resort because we absolutely love Riu resorts however this one will not make it on our list to return. Our Apple agent, Geovanni, was. Absolutely helpful and will try his best to address any concerns or plan any excursions for you. He’s a very caring and genuine.
Customer Rating: 

Housekeeping
ELIZABETH G.
May 08 2018
The staff was friendly but I had to keep leaving notes for housekeeping to leave enough towels every day for the two people using the room.
Customer Rating: 

Stay at the RIU Yucutan March 2018
ROBERT O.
Mar 31 2018
We enjoyed our stay at the RIU Yucutan. The facilities were nice, clean and well maintained. The pool and beach areas were nice. Food and alcoholic beverages
Customer Rating: 

Steakhouse
CHRISTOPHER C.
Feb 22 2018
The only bad thing was. A family sat next to us at the steakhouse and they did not eat their loaves a bread or use one silverware setting. When they left the table the waiter did not remove the bread or the silverware. It was left for the next guests.
Customer Rating: 

Riu Yucatan
DOUGLAS W.
Feb 07 2018
Our only issue at the resort was with our Apple rep. We want to go on an excursion to Cozomel. James was more than happy to help. Our problem comes with the fact that he way over sold the trip. He was over stated what the trip included and how long we would be out. It turn out we stopped at two parks, neither not much to see, and were gone from the resort for over 12 hours, over two hours longer than we had hoped. We spent $260 on a tour that was not worth the money and could have be completed in a third of the time.
Customer Rating: 

Hotel
RITA T.
Jan 22 2018
This was our second visit. I can’t say enough how wonderful the hotel staff are. So accomadating. Hotel needs a little updating
Customer Rating: 

Riu Yucatan
KEVIN L.
Nov 22 2017
I have stayed at Riu's previously. This was as expected from a service and food/drink quality perspective. The whole resort decor is in need of updating. Room was very brighy and unable to dim lights for a warmer feel. Found cocroaches and small bugs in the room. Reallu hate the 2 beds pushed together concept. Took any romatic feel away.
Customer Rating: 

noise out side our room and bathroom.
BRADLEY M.
Jul 06 2017
The way the rooms are set up inside, The toilet has a door, but the shower is open with a glass door with a very small wall. If you aren't staying with a spouse, there isn't privacy. It is very noisy outside the rooms. The doors are very heavy and slam LOUD!!!! We also heard the couple next door screaming at their kids up until 2-3 am. Everything echo's due to tile and cement.
Customer Rating: 

TripAdvisor Traveller Reviews
Fantastic hotel
john w, Cardiff, United Kingdom
Wed Apr 10 19:46:11 EDT 2019
2nd time here & still think it's a fantastic hotel, first week spoiled by idiots, groups getting drunk & annoying guests but give the hotel it's due sorted culprits out & second week was perfect. One downside, think hotel should be careful who they promote on an evenings entertainment, do they endorse alledged peadophiles???

13-27 Martie 2019
chezandana, Northeast Romania, Romania
Tue Apr 09 00:39:36 EDT 2019
I stayed for 2 weeks with a group of friends, I had a nice holiday, very friendly staff, many daytime activities, various evening shows, meals and drinks of all kinds, clean room the clean beach and the incredibly beautiful sea, I generally recommend this hotel

Fantastic
Passport58536965487, Berkshire, United Kingdom
Sun Apr 07 08:56:53 EDT 2019
Staff was exceptional. Hotel clean. Food choice was great. Can’t wait to go back! The only thing I would fault it I had to ding something was it would be great if there was waiter service by the pool or beach

Good place for a taste of Mexico beach holiday.
JohnsFeedback, Bradford, United Kingdom
Fri Apr 05 02:42:55 EDT 2019
This was our second visit to Riu yucatan, the hotel in Nice, generally very clean, the staff are great, something about Mexico and Riu staff, they remember your a customer and treat you well... Tipping is not mandatory but 20 peso note is nice to give, around 90p GBP and it is appreciated. Its a little thank you, room cleaners have generally been great too and we left them around 200-300 a week. All in we did it because they were so helpful. The rooms are abit basic, nice bed, aircon, sink, shower, toilet with slatted door but no door to bathroom, it's open plan, they work and 90% your out and about. No coffee or tea makers, you get they fresh from reception area... But there is a mini bar free. Iron and ironing board. Umbrella and safe box in the room, TV and about 3 power outlets, closet with around 15 hangers... Outside is where all the holiday really is, we liked the bea h but there are pools and shaded areas. Bars incl. Swim up, buffet style lunch, drinks soft and hard, music at the pools except one which is a quite pool with bar area too.. Well lush gardens, local wildlife, free Internet right down onto the beach area.. Sun loungers and palm trees. New towels fir your sunlounging are provided at the towel hut daily. It's a laid back holiday, local shops about 10mins walk, around 20-30 shops selling locagoids, chemist, beach wears, cloths, souvenirs, jewelery. With riu you also have access to 2 other riu hotels within 10 mins for lunch, dinner and drinks. This is a good place, the second trip was marred with seaweed on the beach and a spot of montezuma revenge... We had 2 thunderstorms which lasted 30-45mins each.. I would Rate 3-4 star because of the rooms and average entertainment. The staff are great. Plenty of food to choose from and eat and drink as much as you want.

Excellent! Great Hotel, great staff!
Happyfamilytravelers, London, Canada
Thu Apr 04 14:40:22 EDT 2019
We stayed in the Hotel RIU Yucatan last week of March 2019. Coming from Canada to Cancun Airport. Transportation was organized perfect, without waiting. Arriving to Yucatan - welcomed from very friendly staff at reception - I have to mention one person there - Polo. Very friendly, professional and it is absolute pleasure dealing with him on our arrival. Room we got was excellent - this judgement is based on the frequency that we are going to vacation - 2 times per year to different places - Caribbean area. Food was great, staff excellent - no waiting for a drinks or food. Swimming pool good and beach fantastic. Everything was very clean and staff are amazing and very friendly. We read a lot of reviews about this hotel - and we always start from negative reviews. I am very happy to say that nothing from negative reviews we didn't see. Also it looks like that some of the people have very high expectations - well, you get what you pay for. And this Hotel for the money is Excellent!. Negative reviews as a - no one serving us on the beach, rooms are not good, there are no certain type of the food, there are some smokers around does not have sense for us. Well, go and pay $ 8000 instead $1400 and you will have everything what you want. All in all , great, great staff, great Management and we thank you for the great and very pleasant vacation. We have enjoyed every moment without even one complaint. Keep a good job as you do now.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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