Cancun

Riu Yucatan


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

Ever since it opened as the original RIU Resort in Riviera Maya, Riu Yucatan has been a leading choice for families and couples! Themed in an early Mexican Colonial style, the resort features a lobby modeled after an authentic Mexican town with hand-painted frescos of flowers, angels, and clouds. Relax beneath one of the many palm trees sprinkled along the white sand beach, or enjoy the array of watersports in the clear waters of the Caribbean.

Four restaurants feature a variety of dining choices. The Hacienda Restaurant extends to a terrace amidst jungle greenery, offering a great variety of tantalizing buffets and on-the-spot cooking. Guests are sure to enjoy the informal atmosphere of Margarita's specialty restaurant, as they dine alongside the large pool area and take part in the delightful theme nights. Shanghai, the Asian restaurant, serves amazing buffets. Snacks are available 24-hours a day and the five bars, including two swim-up bars, serve unlimited drinks.

Activities abound at this non-stop resort! Enjoy watersports such as kayaking or body boarding, or venture over to the 18-hole golf course nearby! For a soothing experience, sip a sunset cocktail in one of four bars or pamper yourself at Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Every evening, live entertainment, and music provide the perfect show right before heading off to bed. Riu Yucatan has exchange privileges with Riu Tequila and Riu Playacar (dinner dining excluded), so entertainment is never in short supply!

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
The resort is located in the Playacar resort complex, 3 km from the picturesque town of Playa del Carmen and 35 miles (56 kms) Cancun International Airport (CUN).
Address: CALLE CHACA, 33 SUPER MANZANA, 23
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Fax: 011-52-984-873-1266 or 873-0304
E-mail Address: /sapmnt/P01/transfer/MM/out
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 km)
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with swim-up bar; whirlpool in pool area. Children's pool with slides.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar's championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Caddy: Mandatory
Lessons Available
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Yucatan is a deluxe beachfront All-Inclusive resort with a Mexican Hacienda architectural style & a privileged location in the exclusive Playacar complex. Air-conditioned rooms feature a balcony or terrace in a relaxed, easy going environment. The Mexican Street offers a vast array of shops, services and boutiques. Guests can also enjoy food and beverage service until 2am, free entrance and drinks at two discos, and the use of all bars within the Riu complex (except those at Riu Palace). Beach: The resort is nestled along a beautiful stretch of pristine white sand beach dotted with tropical palms and comfortable lounge chairs. There is complimentary towel service, and guests will enjoy a variety of non-motorized watersports. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 507
Year Opened: 1997 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Dress code: Main restaurant gentlemen no sleeveless t-shirts; Theme restaurants gentl emen no sleeveless t-shirts, long trousers.
ROOM TYPES
STANDARD CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Room description.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE
Junior Suite, King or 2 dbl beds, Balcony or terrace, Living room area, Ceiling fan, Satellite TV, Phone, Mini bar, Liquor dispenser, In room safe, Hairdryer,
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Riu Yucatan features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Riu Yucatan:
The Hacienda Restaurant - An International buffet restaurant open for breakfast, lunch and dinner, The Hacienda offers terrace dining in an enchanting atmosphere enclosed in jungle greenery. Men are required to wear long pants for dinner.
Mezcal - Pavilion bar
Cozumel - Swim-up bar.
Sicilia - An Italian a la carte offering buffet-style starters. Men must wear long pants, and reservations are required.
Ibiza - Swim-up bar
Shanghai - Serving fine Asian cuisine buffet-style. Men are required to wear long pants for dinner, and reservations are required.
El Templo - Bar
La Margarita - An informal specialty restaurant situated by the pool area, guests are sure to enjoy delightful theme nights. Men are required to wear long pants for diner, reservations required.
Tequila - Pavilion bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball court, table tennis, gym, catamaran, kayaking, windsurfing, snorkeling equipment. 1 introductory scuba diving lesson in the pool. Exchange privileges with Riu Playacar and Riu Tequila.
Nightly Activities & Entertainment:
Live music several times a week, and Two Discos (on-site and at Riu Tequila).
CHILDREN'S PROGRAMS
The property offers an integrated children's swimming pool, Mini-club and playground,and several times a week there is entertainment for children from 4 to 12 years.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Cribs available on request basis for a small fee.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
753 Recommend
753 past Apple Vacationers would recommend Riu Yucatan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6430reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Excellent place and service
GABRIEL M.
Aug 04 2018
We loved the place. The beach is beautiful, lined with palm trees and turquoise water. The rooms were okay, good but nothing spectacular. One little issue is that the bathroom does not have a door and the shower has a glass door. So, my teen son and daughter who were sharing a room, found this a bit uncomfortable. The food was excellent, probably the best of all the all-inclusive hotels we've stayed at. The service was beyond excellent. On night my daughter had an upset stomach and wasn't feeling well. My wife went to the buffet restaurant and asked one of the waiters if she could take a bowl of rice back to the room for our daughter. The waiter offered to have a special meal cooked for her! The entertainment was great too. There was a foam pool party that was fun. And the show at night was above average. So much so, that my son commented on how high quality the performers were for a show at a hotel (obviously comparing to previous experiences at other hotels). Overall, it was a great experience.
Customer Rating: 

Riu yucatan
JORGE A.
Jul 13 2018
I guess we are used to the service and facilities of Riu Palace facilities so upon arriving at this hotel, it wasnt up to our expectations. The staff was very helpful but our room was not what I envisioned. I guess they put all families in the lower level, but we had some noisy neighbors. Upon arriving, we are accustomed to getting checked in and given our room at a Riu Palace however at this resort we had to wait for almost 4 hours with a toddler. Overall, the wildlife was amazing and the beach beautiful when the seaweed would allow. Food was average and drinks were amazing at the main lobby bar however if getting anything from another bar, the drinks would vary. I would give this resort 2.5-3 stars. I hate to sound critical of this resort because we absolutely love Riu resorts however this one will not make it on our list to return. Our Apple agent, Geovanni, was. Absolutely helpful and will try his best to address any concerns or plan any excursions for you. Hes a very caring and genuine.
Customer Rating: 

Housekeeping
ELIZABETH G.
May 08 2018
The staff was friendly but I had to keep leaving notes for housekeeping to leave enough towels every day for the two people using the room.
Customer Rating: 

Stay at the RIU Yucutan March 2018
ROBERT O.
Mar 31 2018
We enjoyed our stay at the RIU Yucutan. The facilities were nice, clean and well maintained. The pool and beach areas were nice. Food and alcoholic beverages
Customer Rating: 

Steakhouse
CHRISTOPHER C.
Feb 22 2018
The only bad thing was. A family sat next to us at the steakhouse and they did not eat their loaves a bread or use one silverware setting. When they left the table the waiter did not remove the bread or the silverware. It was left for the next guests.
Customer Rating: 

Riu Yucatan
DOUGLAS W.
Feb 07 2018
Our only issue at the resort was with our Apple rep. We want to go on an excursion to Cozomel. James was more than happy to help. Our problem comes with the fact that he way over sold the trip. He was over stated what the trip included and how long we would be out. It turn out we stopped at two parks, neither not much to see, and were gone from the resort for over 12 hours, over two hours longer than we had hoped. We spent $260 on a tour that was not worth the money and could have be completed in a third of the time.
Customer Rating: 

Hotel
RITA T.
Jan 22 2018
This was our second visit. I cant say enough how wonderful the hotel staff are. So accomadating. Hotel needs a little updating
Customer Rating: 

Riu Yucatan
KEVIN L.
Nov 22 2017
I have stayed at Riu's previously. This was as expected from a service and food/drink quality perspective. The whole resort decor is in need of updating. Room was very brighy and unable to dim lights for a warmer feel. Found cocroaches and small bugs in the room. Reallu hate the 2 beds pushed together concept. Took any romatic feel away.
Customer Rating: 

noise out side our room and bathroom.
BRADLEY M.
Jul 06 2017
The way the rooms are set up inside, The toilet has a door, but the shower is open with a glass door with a very small wall. If you aren't staying with a spouse, there isn't privacy. It is very noisy outside the rooms. The doors are very heavy and slam LOUD!!!! We also heard the couple next door screaming at their kids up until 2-3 am. Everything echo's due to tile and cement.
Customer Rating: 

Great trip to Playa del Carmen
FRANK S.
Apr 18 2017
Great hotel. Room a bit musty but no problem with that. Clean grounds, very well taken care of. Workers are constantly cleaning everything. All of our servers were top notch, smiling all the time, and happy to help with anything you need. Bottled water readily available. So many choices at buffet's for food, and plenty to drink. Beach was beautiful, seaweed definitely there, but they are always working hard to get rid of it--just seems like an endless battle, but that's the ocean for ya! Beach not rocky at all, that's the main reason we chose this resort.
Customer Rating: 

Hotel needs work........
SUSAN P.
Apr 14 2017
Hotel in general seemed to be lacking in general maintenance upkeep. Our shower door would not close completely, door handle on closet kept falling off, had friends that their air conditioning didn't work at all. Beds were extremely uncomfortable. Would not be a place that I would go back to......
Customer Rating: 

TripAdvisor Traveller Reviews
Good holiday.
joan l, Swansea, United Kingdom
Mon Aug 13 14:44:02 EDT 2018
Returned from here a few weeks ago and enjoyed the family holiday. Plus - we requested three rooms together and were given three rooms on the same floor which was fine. Food was good quality, plenty of choice.Drinks, branded names. Service was excellent, staff couldn't t do enough for us, always friendly. Entertainment team were excellent. Negatives - impossible to get a sun lounger by the main pool if you weren't t down really early with some towels being placed on loungers and empty most of the day! Really off putting, luckily we preferred the quiet pool which wasn t so crowded. Some of the acts were very poor, especially the Elvis impersonator, the entertainment team saved the day here with their great dancing routines. Lots of seaweed on the beach and in the sea, though the staff did a good job in clearing it up and it didn't t stop us enjoying the water. Trips very prices, especially with Tui, we booked with the guy on the beach who was far more reasonable, trips were just as good. Overall a good holiday, however I stayed at this hotel 10 years ago, it's been renovated since then but all the Mexican character has been lost. I would still recommend it though.

Rui yucatan currently still here
paul g,
Sun Aug 12 12:19:22 EDT 2018
Well this is the 3rd time staying in mexico and sad to say the worst. The evening and day entrainment is shocking but did meet lots of new friends at the bar laughing at how bad it was,Go to the rui tequila for entertainment!!! Room were and are still constantly missing towels so beware if you plan a night out check you have towels before you need to shower or you have to drip dry.Drug dealers constantly trying to sell you on the beach whilst with my children not good seems like No security on the beach :( if you like seaweed this is the place for you getting a good workout swimming threw it :) Staff amazing got to say will go the extra mile all the time other guest arrogant because they think they can do anything they like playing there own music at the main pool over the hotel music yep British from Essex you know who you are making everyone life a misery with your crap music.guest returning drunk from pubs at 2-3 am waking everyone up not good and then staff chopping coconut trees at 6am also not good.tbh I need a holiday to get over this come on tui pull your finger out. Last time I use rui back to iberostar next year :) 2 days left to go This is a truthful reflection of my stay wish I could say more ....

Fantastic holiday
Beccabrooks,
Sun Aug 12 06:17:00 EDT 2018
Check in was nice & quick and we were taken to our room which was block 3 which is by the lobby and quiet pool. The rooms have good air conditioning and beds are very comfortable. The buffet restaurant was very big and sometimes could be very loud especially on an evening time. There was plenty of food choices and we never struggled to find anything to eat even towards the end of our holiday. As we are a family with 4 teenagers we only went to the activity pool so can’t comment on the quiet pool. We had great fun round the pool and our kids loved playing water volleyball every day with either the Riu reps or with the many friends they made whilst on holiday, all the reps where fantastic especially Mitchell, Josef & Debbie. All the staff at the Riu Yucatan work so very hard all day every day so a big thumbs up to them all. Would we come again to this hotel......DEFINITELY so don’t listen to all the negative reviews just book and you won’t be disappointed.

Great Stay
sja150290, Rotherham, United Kingdom
Sat Aug 11 05:30:44 EDT 2018
My friends and I have recently spend 2 weeks at the Riu Yucatan and have had a fantastic time. The rooms were roomy and well air conditioned, despite being a little tired looking. The food at most of the restaurants was excellent. The Mexican and steak restaurant were a particular favourite. There are two pool, with the Ibiza pool being much quieter and the larger pool having a great pool bar. You could pretty much get a sun bed as long as you went down prior to 9:30. Even though I’m pretty sure there is suppose to be a no reservation policy for the sun beds it wasn’t enforced. The entertainment was okay. One of the highlight was the Coco bongos pool party. In the evening there was something different on every night; ranging from a circus act to lots of dance shows. The hotel is right on the beach, which was beautiful. The seaweed was a little off putting when in the water, but it was fairly easy to forget about it once you were in. Be aware of the guys selling drugs on the beach, if you just say no they’ll move on. All in all a great stay and an excellent way to relax for 2 weeks.

Great Holiday
Darville14,
Fri Aug 10 14:16:31 EDT 2018
Had such a good time at the Yucatán. It’s was mine and other half’s first Holiday away (we’re from the U.K.) and it couldn’t have been better. The staff were amazing and friendly, always looking to help with smiles on their face, be it the waiters, bar staff and reception. Hotel was always clean with the staff working around the clock. Pool facilities were great, just be sure to get a place before 9:00am but I never saw any “agg” of inappropriate behaviour. They offer water sports which is great, we used kayaking for a few days. Variety of food was lovely, I personally enjoyed the Shanghai. Maybe have more snacks available for after hours like ice cream. Overall had a great time there and that was due to the staff and facilities.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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