Cancun

Riu Yucatan


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Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.

Ever since it opened as the original RIU Resort in Riviera Maya, Riu Yucatan has been a leading choice for families and couples! Themed in an early Mexican Colonial style, the resort features a lobby modeled after an authentic Mexican town with hand-painted frescos of flowers, angels, and clouds. Relax beneath one of the many palm trees sprinkled along the white sand beach, or enjoy the array of watersports in the clear waters of the Caribbean.

Four restaurants feature a variety of dining choices. The Hacienda Restaurant extends to a terrace amidst jungle greenery, offering a great variety of tantalizing buffets and on-the-spot cooking. Guests are sure to enjoy the informal atmosphere of Margarita's specialty restaurant, as they dine alongside the large pool area and take part in the delightful theme nights. Shanghai, the Asian restaurant, serves amazing buffets. Snacks are available 24-hours a day and the five bars, including two swim-up bars, serve unlimited drinks.

Activities abound at this non-stop resort! Enjoy watersports such as kayaking or body boarding, or venture over to the 18-hole golf course nearby! For a soothing experience, sip a sunset cocktail in one of four bars or pamper yourself at Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Every evening, live entertainment, and music provide the perfect show right before heading off to bed. Riu Yucatan has exchange privileges with Riu Tequila and Riu Playacar (dinner dining excluded), so entertainment is never in short supply!

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
The resort is located in the Playacar resort complex, 3 km from the picturesque town of Playa del Carmen and 35 miles (56 kms) Cancun International Airport (CUN).
Address: CALLE CHACA, 33 SUPER MANZANA, 23
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-873-1
Fax: 011-52-984-873-1266 or 873-0304
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 km)
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with swim-up bar; whirlpool in pool area. Children's pool with slides.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar`s championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Caddy: Mandatory
Lessons Available
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Yucatan is a deluxe beachfront All-Inclusive resort with a Mexican Hacienda architectural style & a privileged location in the exclusive Playacar complex. Air-conditioned rooms feature a balcony or terrace in a relaxed, easy going environment. The Mexican Street offers a vast array of shops, services and boutiques. Guests can also enjoy food and beverage service until 2am, free entrance and drinks at two discos, and the use of all bars within the Riu complex (except those at Riu Palace). Beach: The resort is nestled along a beautiful stretch of pristine white sand beach dotted with tropical palms and comfortable lounge chairs. There is complimentary towel service, and guests will enjoy a variety of non-motorized watersports. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 507
Year Opened: 1997 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Dress code: Main restaurant gentlemen no sleeveless t-shirts; Theme restaurants gentl emen no sleeveless t-shirts, long trousers. At least 1 person 21 years or older in al l rooms February-May and 18 years & up for the rest of
ROOM TYPES
STANDARD CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Room description.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUITE
Junior Suite, King or 2 dbl beds, Balcony or terrace, Living room area, Ceiling fan, Satellite TV, Phone, Mini bar, Liquor dispenser, In room safe, Hairdryer,
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Riu Yucatan features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Riu Yucatan:
Mezcal - Pavilion bar
Cozumel - Swim-up bar.
Sicilia - An Italian a la carte offering buffet-style starters. Men must wear long pants, and reservations are required.
Ibiza - Swim-up bar
Shanghai - Serving fine Asian cuisine buffet-style. Men are required to wear long pants for dinner, and reservations are required.
El Templo - Bar
La Margarita - An informal specialty restaurant situated by the pool area, guests are sure to enjoy delightful theme nights. Men are required to wear long pants for diner, reservations required.
Tequila - Pavilion bar
The Hacienda Restaurant - An International buffet restaurant open for breakfast, lunch and dinner, The Hacienda offers terrace dining in an enchanting atmosphere enclosed in jungle greenery. Men are required to wear long pants for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball court, table tennis, gym, catamaran, kayaking, windsurfing, snorkeling equ ipment. 1 introductory scuba diving lesson in the pool.
Nightly Activities & Entertainment:
Live music several times a week, and Two Discos (on-site and at Riu Tequila).
CHILDREN'S PROGRAMS
The property offers an integrated children`s swimming pool, Mini-club and playground,and several times a week there is entertainment for children from 4 to 12 years.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Cribs available on request basis for a small fee.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
753 Recommend
753 past Apple Vacationers would recommend Riu Yucatan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5762reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
noise out side our room and bathroom.
BRADLEY M.
Jul 06 2017
The way the rooms are set up inside, The toilet has a door, but the shower is open with a glass door with a very small wall. If you aren't staying with a spouse, there isn't privacy. It is very noisy outside the rooms. The doors are very heavy and slam LOUD!!!! We also heard the couple next door sc .. More>
Customer Rating: 

Great trip to Playa del Carmen
FRANK S.
Apr 18 2017
Great hotel. Room a bit musty but no problem with that. Clean grounds, very well taken care of. Workers are constantly cleaning everything. All of our servers were top notch, smiling all the time, and happy to help with anything you need. Bottled water readily available. So many choices at bu .. More>
Customer Rating: 

Hotel needs work........
SUSAN P.
Apr 14 2017
Hotel in general seemed to be lacking in general maintenance upkeep. Our shower door would not close completely, door handle on closet kept falling off, had friends that their air conditioning didn't work at all. Beds were extremely uncomfortable. Would not be a place that I would go back to. .. More>
Customer Rating: 

review
JOSHUA L.
Mar 26 2017
Hotel was clean but could use updating and was not luxurious. It was very average. .. More>
Customer Rating: 

JJ
JENNIFER H.
Feb 06 2017
Really liked this hotel.. The grounds were nice especially for a somewhat older facility. There were plenty of vegetation around so didn't seem too commercial. Beach was nice and a very good location from the pools, bars and restaurant. Food was just okay... Must get up really early to get a re .. More>
Customer Rating: 

Excellent!
PAUL K.
Jan 18 2017
We had a wonderful time. Everything was of very high quality. Will definitely go back again in the future. .. More>
Customer Rating: 

Need attention
RUBEN N.
Jan 16 2017
On our first day the shower was broke .. More>
Customer Rating: 

Overall
JEFFREY T.
Jan 05 2017
Staff were amazing, food ok, hotel clean abd nice grounds .. More>
Customer Rating: 

Thank you Apple Vacations
SUSANA M.
Dec 29 2016
We have used Apple for the past eight years. Your service is great and you are responsive. We would suggest that you really evaluate the hotel rating and stay on the hotel grounds to offer a transparent level of expectations for our stay. We really trust the Riu brand of hotels and this Riu Yucatán .. More>
Customer Rating: 

Riu Yucatan our 2nd visit
JAKUB P.
Nov 23 2016
First time we were alone Jan 2014, second time Nov 2016 we were with our 18 month daughter. It was great, staff was wonderful although I had a feeling the night shows were a little bit boring this time. It also lacks activities for really small children like our daughter, but they did have balls an .. More>
Customer Rating: 

ANDREW C.
Jul 05 2016
Horrible food, service and overall quality. I will be writing a detailed letter, but I've stayed at many resorts in Mexico and this is by far the worst. .. More>
Customer Rating: 

TripAdvisor Traveller Reviews
Riu Yucatan
shopgirl08_junk, San Jose, California
Wed Aug 16 06:46:27 EDT 2017
I like that the hotel is in a gated area. Lobby is open and airy. Upon arrival our room wasn't ready until 3pm. Had to wait. The only restaurant that is air conditioned is the Italian one. The food is okay. I expected better. Breakfast was the best as they had allsorts of breakfast items. Fill up on breakfast. Room was okay. We were on the third floor of building 2. That building was great. Right in the middle of everything. However, we complained as our a/c wasn't working correctly. Coming in from the heat outside it feels good. However just wait 15mins, it feels as if the a/c isn't even running just the fan was running. It just wasn't cold enough. However, my mom had a room on the 2nd floor and it was so cold in there. Pool area was nice you have to get there early to save your bench chair if you want it near the pool and under a umbrella. Otherwise, wait til the afternoon as people tend to leave. I felt the pool area wasn't crowded at all. Put lots of mosquito repellant on as if you don't you'll get bitten. We did the snorkeling tour thru the hotel. Reserve it down at the beach area. It was only ~50USDpp. However, they pick up people all the way so it cuts into your snorkeling time. They do have smaller group tours which I think would be better. Nothing really to do at night for teens. As the pool closes early. Entertainment wasn't great either. If you just want to rest/relax and don't care about the food this is the place to go.

Read this if booked with Thomson/TUI
bomber55, UK
Mon Aug 14 11:19:36 EDT 2017
firstly the hotel is great and i am going to leave a good review of it and its staff, service etc. BUT if you booked with Thomson/TUI for a double room and read on the website that the room has 2 QUEEN size beds then you need to know they don's do QUEEN size beds at this hotel. The double rooms have 2 double beds or a king size bed. We specifically booked a double room as there were 2 adults and a tall 17 year old and we didn't want a sofa bed this year. The double beds are narrower than a standard UK double bed so please be aware. We did complain to Thomson reps in resort and got a full-size camp bed put in the room. This however meant me sleeping in bed on my own which wasn't what we booked!! If you have booked for queen size beds you will need your booking from proof and then you have a chance of compensation (we are getting £567) However that aside the resort and hotel is lovely and I can't really fault it. STAFF: very hardworking, very polite and friendly, Leonardo, Fausto and Santos deserve a mention. Tipping does help but they don't seem to expect it and service was always good. BARS AND DRINKS: longest wait was 5 minutes, drinks are good and staff are serving 4/5 people at once so you never wait long. BEACH: beautiful and huge and sunbeds are available all day (no need to get up and reserve) POOL: photo on website is well taken and the 2 bottom pools aren't huge but are very nice and lively if that what you like. The top pool is much quieter and very hot up there. Most beds are gone early but there was always some free at 10 most days. Suggestion< go to the beach instead as its really close POOL BAR: good but always busy ENTERTAINMENT TEAM: helpful, busy, good natured and activities on all day , they don't really come to the beach to find you so listen out if you want to get involved. look out for the foam party as it is hilarious if somewhat dangerous. (I'm 47 and it was still fun !!!) ENTERTAINMENT: not bad really and varied, we have seen better but the highlights are Michael Jackson and ELVIS. You cannot miss ELVIS as it is either brilliant or deliberately bad dependent on your point of view. AL La Cartes: Mexican good but not spectacular, Steak House is excellent but get in early. Thai is self service but nice. Italian is very nice. ROOM:other than beds as above, the rooms are nice and well looked after NOTE:the bathroom is open to the rest of the room so you can see anyone at the sink or in the shower. If privacy is a concern take an old shower curtain and some clips for that bit of privacy. SUMMARY: this is a really nice place and I can't really fault it in anything. Its not 5 star and not massive but is very friendly and well run and we had 2 really nice weeks here. If you read my previous reviews you will see I am honest in my reviews and don't sweeten the pudding if I can't. my suggestion is do the beach, play volleyball all week and relax. You will get a bed on the beach no problem and the resort is 10 yards away.

Entertainment team made our holiday.
katie963, kent united kingdom
Mon Aug 14 04:57:10 EDT 2017
Returned from a 2 week holiday on August 9th. And in all we had a great time. The hotel is great , right on the beach and close to shops and other hotels you can use. The beach is fantastic , always clean. They even clear away the seaweed that gets washed up. Always sunbeds to be found. If you enjoy snorkelling you will love it. The fish swim all around you and you can feed them bread rolls & sweetcorn from the restaurant. If you walk about 10 minutes up the beach there's a reef with the most beautiful fish. Defiantly worth the walk. You couldn't go hungry there is such a wide choice to pick from. Although the buffet restaurant got very repetitive and the food is quite bland. But the other restaurants , the steakhouse , Mexican , Italian & Asian have beautiful food in. Defiantly worth the wait & visit for these. The entertainment team are amazing !! So friendly and helpful. They work tirelessly all day and night. The 3pm crazy game at the main pool every day are great. Always stuck around for those. Only downside is the long wait in the evening for the entertainment to start. Kids disco is earlier around 8ish. But then you wait till 9:45 for the adult entertainment to begin. For me that's to long and to late. The foam party in the pool every Monday is good. But should not be for children to join in. In my opinion it should be a children's one in one pool and adults in another. They state children must be with an adult at all times. Which we did. But our niece got punched in the face by a man. They are over excited and don't care there are children around. And fuelled with the alcohol didn't help. Tequila is also given out during the foam party into the pool. Also the foam goes very high. It's very easy to get lost underneath it and not be able to breath. I would suggest staying right on the edge of it all. But must say the lifeguards and entertainment team were on high alert constantly and didn't miss a thing. There's 3 pools to choose from the main one with entertainment being right near the beach and pool bar. We stayed at this one always. But the others looked great and plenty of sunbeds. The downside to this hotel for me is the room bathroom. If like me you have 2 teenagers ( in my case a boy and a girl ) then you will struggle for privacy. The bathroom is open. No door. And leads straight into the room. The only door is on the small toilet. Also the shower door is see through. We ended up with a shower curtain thrown over ours for some privacy. So with regards to changing and getting dry after a shower etc there is NO privacy. We struggled a lot with this. As you can imagine with 2 teenagers privacy was a big thing. Personally I think this needs looking at. But room size was great and the rooms are kept spotless all the time. I don't think this is a 5 star hotel. I stayed in another in Cancun that was 3 star and better than this hotel. BUT we did have a fantastic holiday and enjoyed our surroundings. And the staff being so friendly etc was wonderful. I just think it needs more air conditioning and maybe something for the children like a games room etc. I think if it wasn't for the entertainment team our holiday wouldn't of been the same. The deserve a lot of credit for what they do. They defiantly kept us entertained for 2 weeks. Especially Jonny , Josef & Pepe and sexy Anthony !!!

OK stay, but will not return
Vince K, Cambridge, Canada
Sun Aug 13 06:57:58 EDT 2017
Stayed at RIU Yucatan Aug 5-12. We had high expectations about this resort, considering that it’s rated as 5 stars. The food was great and the service was also good. There were a lot of kids the resort, but it’s not a kids friendly resort. The RiuLand kids club is isolated, a building far from the main pool, where the parents are. Hard to keep an eye on the little ones this way. The girls working at the kids club were great, but the facilities could be much better. The main pool needs some repairs, many missing tiles, broken fixtures and dirty. Not acceptable for a 5 start resort. Overall and OK stay, but probably would not return. Not for families with small kids. For the same money we will be going back to Ocean Coral instead!

Mexico is fabulous
Bigyin67,
Fri Aug 11 08:46:19 EDT 2017
Hotel Riu yucatan is a fabulous holiday destination for young couples with no children. The hotel staff are friendly and helpful and they work tirelessly to keep the hotel spotlessly clean (thank you Juan Carlos for our towel animals it made the room a welcome sight on returning you are a credit to your team). We arrived with two children and were instantly made welcome with a refreshing drink and our room was ready on arrival. The food is fine sometimes predictable. The steak house was lovely so we went twice. We didn't bother with the Mexican as you had to que at seven in the morning to get a table and I'm on HOLIDAY for goodness sake. The pools are what you would expect no sunbeds available at all due to people leaving their towels the night before even though the management leave signs but it's not enforced. Never attempted the swim up bar due to the water being scummy. Therefore most of the holiday was spent at the beach which was beautiful. Some seaweed but the hotel tried to remove as much as possible. Entertainment what can I say they worked long hours and they tried hard but some nights were diabolical, thank goodness we could use the other riu hotels within walking distance, the tequila has a sports bar that the kids loved you have to pay for the pool tables but hey ho it was cool in there and the drinks were flowing. Why we couldn't use the riu palace I'll never know we've paid the same price yet we were stopped at the gate and told which hotels we could use ????? Playa del carman is manic be prepared to be asked to go in every shop as you walk along 5th avenue. Some nice high end shops with high end prices and the tourist shops are pricey too. Do the trips they are fabulous We went to xel ha best day lots to do take money or your card and buy the photo package well worth it. Go visit the manatees. Fat cat boat trip was amazing and the crew were very friendly and knowledgeable especially when snorkelling over the reef. The best trip was the jungle adventure it was amazing but due to hurricane franklin of which we were out in zip lining through the jungle we couldn't get any photos. The ATV through the wet muddy jungle was hilarious but the best memory was abseiling into a cenote then snorkelling through it a definite want to do it again. Edward our guide was excellent. All in all we will return to Mexico but not the riu yucatan why you ask not enough for the kids to do, no family rooms available therefore 4 of us in a small room with 2 double beds (plenty of draws and wardrobe space yet the room was a bit outdated) To finish off my only major complaint about the riu yucatan was the manageress who walked around the hotel not speaking to the guests or even making eye contact why ?? WE PAY YOUR WAGES OR HAVE YOU FORGOT THAT



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