Cancun

Riu Yucatan


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

2019 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

Ever since it opened as the original RIU Resort in Riviera Maya, Riu Yucatan has been a leading choice for families and couples! Themed in an early Mexican Colonial style, the resort features a lobby modeled after an authentic Mexican town with hand-painted frescos of flowers, angels, and clouds. Relax beneath one of the many palm trees sprinkled along the white sand beach, or enjoy the array of watersports in the clear waters of the Caribbean.

Four restaurants feature a variety of dining choices. The Hacienda Restaurant extends to a terrace amidst jungle greenery, offering a great variety of tantalizing buffets and on-the-spot cooking. Guests are sure to enjoy the informal atmosphere of Margarita's specialty restaurant, as they dine alongside the large pool area and take part in the delightful theme nights. Shanghai, the Asian restaurant, serves amazing buffets. Snacks are available 24-hours a day and the five bars, including two swim-up bars, serve unlimited drinks.

Activities abound at this non-stop resort! Enjoy watersports such as kayaking or body boarding, or venture over to the 18-hole golf course nearby! For a soothing experience, sip a sunset cocktail in one of four bars or pamper yourself at Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

Every evening, live entertainment, and music provide the perfect show right before heading off to bed. Riu Yucatan has exchange privileges with Riu Tequila and Riu Playacar (dinner dining excluded), so entertainment is never in short supply!

Find more information about Riu Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
The resort is located in the Playacar resort complex, 3 km from the picturesque town of Playa del Carmen and 35 miles (56 kms) Cancun International Airport (CUN).
Address: CALLE CHACA, 33 SUPER MANZANA, 23
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-873-1
Fax: 011-52-984-873-1266 or 873-0304
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (5 km)
Pools
Number of Pools: 4

Swim-up Bar
4 swimming pools with sun terraces, one with swim-up bar; whirlpool in pool area. Children's pool with slides.
Golf: NEARBY
Cancun Hilton Golf Course Mayan Palace Golf Course Mayakoba Golf Course
Playacar's championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Caddy: Mandatory
Lessons Available
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Horseback Riding: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Yucatan is a deluxe beachfront All-Inclusive resort with a Mexican Hacienda architectural style & a privileged location in the exclusive Playacar complex. Air-conditioned rooms feature a balcony or terrace in a relaxed, easy going environment. The Mexican Street offers a vast array of shops, services and boutiques. Guests can also enjoy food and beverage service until 2am, free entrance and drinks at two discos, and the use of all bars within the Riu complex (except those at Riu Palace). Beach: The resort is nestled along a beautiful stretch of pristine white sand beach dotted with tropical palms and comfortable lounge chairs. There is complimentary towel service, and guests will enjoy a variety of non-motorized watersports. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 507
Year Opened: 1997 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Dress code: Main restaurant gentlemen no sleeveless t-shirts; Theme restaurants gentl emen no sleeveless t-shirts, long trousers.
ROOM TYPES
SUITE
Junior Suite, King or 2 dbl beds, Balcony or terrace, Living room area, Ceiling fan, Satellite TV, Phone, Mini bar, Liquor dispenser, In room safe, Hairdryer,
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD ROOM
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Standard Room description.
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
DINING
Riu Yucatan features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Riu Yucatan:
Cozumel - Swim-up bar.
Sicilia - An Italian a la carte offering buffet-style starters. Men must wear long pants, and reservations are required.
Ibiza - Swim-up bar
Shanghai - Serving fine Asian cuisine buffet-style. Men are required to wear long pants for dinner, and reservations are required.
El Templo - Bar
La Margarita - An informal specialty restaurant situated by the pool area, guests are sure to enjoy delightful theme nights. Men are required to wear long pants for diner, reservations required.
Tequila - Pavilion bar
The Hacienda Restaurant - An International buffet restaurant open for breakfast, lunch and dinner, The Hacienda offers terrace dining in an enchanting atmosphere enclosed in jungle greenery. Men are required to wear long pants for dinner.
Mezcal - Pavilion bar
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball court, table tennis, gym, catamaran, kayaking, windsurfing, snorkeling equipment. 1 introductory scuba diving lesson in the pool. Exchange privileges with Riu Playacar and Riu Tequila.
Nightly Activities & Entertainment:
Live music several times a week, and Two Discos (on-site and at Riu Tequila).
CHILDREN'S PROGRAMS
The property offers an integrated children's swimming pool, Mini-club and playground,and several times a week there is entertainment for children from 4 to 12 years.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Cribs available on request basis for a small fee.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
753 Recommend
753 past Apple Vacationers would recommend Riu Yucatan to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6607reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Hotel was much more outdated than we expected
CARLOS L.
Nov 16 2018
Not as updated as some of the less expensive RIU resorts. We paid more to stay at the Yucatn due to the Apple rating when we could have stayed at a nicer hotel for less.
Customer Rating: 

TEST
Excellent place and service
GABRIEL M.
Aug 04 2018
We loved the place. The beach is beautiful, lined with palm trees and turquoise water. The rooms were okay, good but nothing spectacular. One little issue is that the bathroom does not have a door and the shower has a glass door. So, my teen son and daughter who were sharing a room, found this a bit uncomfortable. The food was excellent, probably the best of all the all-inclusive hotels we've stayed at. The service was beyond excellent. On night my daughter had an upset stomach and wasn't feeling well. My wife went to the buffet restaurant and asked one of the waiters if she could take a bowl of rice back to the room for our daughter. The waiter offered to have a special meal cooked for her! The entertainment was great too. There was a foam pool party that was fun. And the show at night was above average. So much so, that my son commented on how high quality the performers were for a show at a hotel (obviously comparing to previous experiences at other hotels). Overall, it was a great experience.
Customer Rating: 

TEST
Riu yucatan
JORGE A.
Jul 13 2018
I guess we are used to the service and facilities of Riu Palace facilities so upon arriving at this hotel, it wasnt up to our expectations. The staff was very helpful but our room was not what I envisioned. I guess they put all families in the lower level, but we had some noisy neighbors. Upon arriving, we are accustomed to getting checked in and given our room at a Riu Palace however at this resort we had to wait for almost 4 hours with a toddler. Overall, the wildlife was amazing and the beach beautiful when the seaweed would allow. Food was average and drinks were amazing at the main lobby bar however if getting anything from another bar, the drinks would vary. I would give this resort 2.5-3 stars. I hate to sound critical of this resort because we absolutely love Riu resorts however this one will not make it on our list to return. Our Apple agent, Geovanni, was. Absolutely helpful and will try his best to address any concerns or plan any excursions for you. Hes a very caring and genuine.
Customer Rating: 

TEST
Housekeeping
ELIZABETH G.
May 08 2018
The staff was friendly but I had to keep leaving notes for housekeeping to leave enough towels every day for the two people using the room.
Customer Rating: 

TEST
Stay at the RIU Yucutan March 2018
ROBERT O.
Mar 31 2018
We enjoyed our stay at the RIU Yucutan. The facilities were nice, clean and well maintained. The pool and beach areas were nice. Food and alcoholic beverages
Customer Rating: 

TEST
Steakhouse
CHRISTOPHER C.
Feb 22 2018
The only bad thing was. A family sat next to us at the steakhouse and they did not eat their loaves a bread or use one silverware setting. When they left the table the waiter did not remove the bread or the silverware. It was left for the next guests.
Customer Rating: 

TEST
Riu Yucatan
DOUGLAS W.
Feb 07 2018
Our only issue at the resort was with our Apple rep. We want to go on an excursion to Cozomel. James was more than happy to help. Our problem comes with the fact that he way over sold the trip. He was over stated what the trip included and how long we would be out. It turn out we stopped at two parks, neither not much to see, and were gone from the resort for over 12 hours, over two hours longer than we had hoped. We spent $260 on a tour that was not worth the money and could have be completed in a third of the time.
Customer Rating: 

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Hotel
RITA T.
Jan 22 2018
This was our second visit. I cant say enough how wonderful the hotel staff are. So accomadating. Hotel needs a little updating
Customer Rating: 

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Riu Yucatan
KEVIN L.
Nov 22 2017
I have stayed at Riu's previously. This was as expected from a service and food/drink quality perspective. The whole resort decor is in need of updating. Room was very brighy and unable to dim lights for a warmer feel. Found cocroaches and small bugs in the room. Reallu hate the 2 beds pushed together concept. Took any romatic feel away.
Customer Rating: 

TEST
noise out side our room and bathroom.
BRADLEY M.
Jul 06 2017
The way the rooms are set up inside, The toilet has a door, but the shower is open with a glass door with a very small wall. If you aren't staying with a spouse, there isn't privacy. It is very noisy outside the rooms. The doors are very heavy and slam LOUD!!!! We also heard the couple next door screaming at their kids up until 2-3 am. Everything echo's due to tile and cement.
Customer Rating: 

TEST
Great trip to Playa del Carmen
FRANK S.
Apr 18 2017
Great hotel. Room a bit musty but no problem with that. Clean grounds, very well taken care of. Workers are constantly cleaning everything. All of our servers were top notch, smiling all the time, and happy to help with anything you need. Bottled water readily available. So many choices at buffet's for food, and plenty to drink. Beach was beautiful, seaweed definitely there, but they are always working hard to get rid of it--just seems like an endless battle, but that's the ocean for ya! Beach not rocky at all, that's the main reason we chose this resort.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Just right.
treacleparkin, Haworth, United Kingdom
Thu Dec 13 12:17:14 EST 2018
Everything suited us. Yhe room was large, with fridge and mixers to go with the spirits on optics. There are five restaurants serving great food. Lots of fresh fruit and the crispiest bacon we've had for years. We particularly enjoyed the Italian and Chinese restaurants. All yhe staff were so obliging. Nothing was too much trouble. The bars have a wide variety of branded drinks, Tanqueray gin was standard. The grounds are alive with sereques, a type of agouti, and there are howler monkeys iguanas and coati mundi. The grounds are kept spotless. This is the hotel for us, It was our second visit. We highly recommend this hotel.

**EXCELLENT **family holiday
Hayley D,
Wed Dec 12 17:49:00 EST 2018
I can’t fault the hotel one bit.All staff friendly especially Rosalina and liz the children’s entertainer as my children loved them.hotel was clean throughout ,great food and entertainment at night was good .you could also use the Riu Tequila hotel facilities across the road as had nightclub and 24 hour sports bar.we couldn’t of asked for anything better.we renewed our vows over there and the wedding coordinator was great and all organised to perfection. **HIGHLY RECOMMEND ** **only Downfall about Mexico feel like trips were really expensive so didn’t get chance to go on any being a family of 4. Average cost for day trip for family of 4 ($420)

Fabulous Hotel
Claire O,
Tue Dec 11 10:56:36 EST 2018
Had a fabulous holiday at Riu Yucatan.Outstanding choice of food in buffet restraunt really friendly staff.Fantastic entertainment by the animation team i would like to give a special mention to Debby pepe joseph and Alonso who made my stay at the hotel enjoyable they are so friendly and incredibly hard working.Looking forward to my return in march 😎. Claire Owen 😁

Great Resort with great staff
Roam198074, Munich, Germany
Tue Dec 11 08:49:30 EST 2018
My wife and I spend our vacation there for the second time and must say that this was probably not the last time. Beach is gorgeous, waiters are helpful and the offered food is delicious. The animation team offers sports (water gymnastics, darts or beach volleyball) and does perform nice shows in the evening. If you want more "Party" at night, you can always go to the Riu Tequila on the other side of the street where your AI is also valid.

Another amazing experience, this time with the children
tim_spark,
Mon Dec 10 07:37:59 EST 2018
Another magical holiday with the kids Review of Hotel Riu Yucatan Pending review Just returned back from another 9 days in what can only be described as paradise. We came here before we had children 10 years ago and we loved it so much we wanted to bring the children. From check-in to arriving home tui went above and beyond to ensure we had a good time. After landing and getting through customs we were greeted by the tui reps and they noticed we had a very tired 5 and 1 year old and immediately arranged a private transfer to the hotel to save doing the rounds before we got to our hotel. A very nice welcoming touch. Arrived at the hotel very quick check-in and greeted by a refreshing non alcoholic cocktail and bags taken by the bell boy, then grabbed an alcoholic cocktail by reception and headed off the room. We were on the ground floor room 1103 in between the restaurant and reception which for us was perfect with 2 little ones. The room as some have stated are not the most modern you've ever been to but were clean and well presented and some great towel art. The optics were full, fridge full of pepsi diet and normal, tonic water, beer and big bottles of water. The only downside was they were local spirits bar the tequila however still nice. The air con was lovely and cold, perfect to come into after a hot day at the beach or by the pool and stays on if selected. There is an ironing board, iron and wardrobe. Dont listen to the negative review about no shower curtain we had one on the glass shower door no issue. The only downside was there isnt a door to the bathroom its open plan so to speak. The hotel staff are a true credit to the hotel,from the gardening staff to the front desk they couldnt be any more friendly and welcoming to the kids if they tried . We were worried about feeling out of place with such young children but couldnt of felt more welcome. The staff that run the kids clubs are fantastic too, they really get the kids involved! We even had a call from reception a few days before we left, asking if theres anything we wanted or that they can get for us. truely 10/10 The food has a massive selection catering for every taste and is of very good quality. Every meat, fish, veg, fruit you can thing of and then some. For me the mexican at the end was beautiful followed by the roast duck. If any negative could be had some food wasnt labelled not an issue ask the chef. The staff are very attentive to taking plates quickly and refilling your glass of wine, beer, or water as soon as its finished. we ate at the steak house one night absolutely beautiful food massive steak mozzarella sticks with dips and im not a prawn fan but my god the prawns were amazing. The beach is 50m from the pool and is quite possibly the most picturesque scene you'll ever see. Plenty of loungers on the beach and by the pool too for everyone. Youll get 4 towel cards which can be used as much as you like, The towels are as new not threadbare as previously mentioned. All in all an absoloutely amazing holiday so much so we're booking for next year. Best holiday weve ever had. Show less



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