Jamaica

Riu Palace Tropical Bay


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All Inclusive    

2018 Exceptional Value!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)

Nestled along a vast expanse of pristine Jamaican beachfront, this splendid All-Inclusive resort combines old-world charm with modern convenience. Carefully planned to the last detail, Riu Palace Tropical Bay will surpass all expectations, offering an array of sports and activities, comfortable air-conditioned accommodations, and a selection of delectable dining options.

Accommodations are junior suites and feature Free WiFi, a flat screen TV, a mini-bar, and liquor dispenser. Guests will love the Victorian-style décor, the pool area beverage service, the nightly entertainment, and non-motorized watersports. RiuLand Mini-Club provides activities and fun for kids ages 4-12.

Sports and activities include table tennis, volleyball, windsurfing, sailing, kayaking, and body boarding. Every evening, the RIU staff puts on an entertaining show for its guests. Looking to dance the night away? Down the beach, at Riu Negril, Pacha Disco is open six nights a week, and entrance and drinks are included! There are also three pools, a swim-up bar, and a brand new childrens area!

À la carte dining options include Fusion, Japanese, and Grill Steakhouse. A traditional Jamaican Jerk barbecue is available six times a week. An assortment of snacks and lunches, as well as a patisserie and ice cream parlor are also available. For additional options, guests can walk down the beach to Riu Negril for more amazing snacks!

Find more information about Riu Hotels & Resorts.

Learn more about Jamaica.
HOTEL LOCATION
Located next to the RIU Negril.
Address: BLOODY BAY BEACH
NEGRIL


JM
Local Phone: 876-957-5900
Fax: 1-876-957-5727
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There is a beautiful freshwater pool area with complimentary lounge chairs, towels, cabins and sun umbrellas, swim-up bar and a children's pool. Guests at the Riu Tropical Bay have exchange privileges with Riu Negril.
Golf: NEARBY
Negril Hills Golf Course- 20% OFF green fees.
This 18-hole, par-72 course measuring 6,333 yds has gently undulating fairways, elevated tees and greens, picturesque water hazards and lush vegetation. A tennis court, restaurant, pro-shop and club house are all on the property.
Holes: 18
Green Fees: Varies
Cart Fee: Varies
Club Rental Fees: VARIES
Caddy: Varies
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, beach games.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Victorian style of architecture combining old-world charm with deluxe modern amenities. The resort consists of main building and three-story bungalows, with 416 air-conditioned rooms, new annex building with 36 rooms, 4 fully adapted reduced mobility room This All-Inclusive beachfront resort offers unlimited premium brand alcoholic beverages, six bars, five restaurants, theme n ights, night tennis, 24 hours lounge, event room, a kids club, capuchino patiserie and ice-cream parlor. Beach: This hotel is situated directly on a long, beautiful stretch of white sand beach in Bloody Bay, complete with comfortable loungers for soaking up the warm Caribbean sun. Jerk grill on beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 452
Year Opened: 2001 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
Student/Spring Break groups or individuals, regardless of age are not allowed at hotel. Hotel reserves right to use reasonable means to identify suspected student/spring break groups. Disruptive guests may be removed from the property at their own expense
ROOM TYPES
JUNIOR SUITE OCEANFRONT
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean front. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JR SUITE OCEANFRONT CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Oceanfront description.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE GARDENVIEW
Living room area with sofa or sofa-bed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with garden view. Free wifi service.
2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JR SUITE OCEANVIEW CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and separate shower. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Palace Tropical Bay features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 5 Restaurants at Riu Palace Tropical Bay:
Hakuchi - A la carte restaurant serving Japanese cuisine. Open for dinner.
Bloody Bay - Serves lunch during th day and a Grill Steakhouse for dinner.
Negril - Buffet sytle with show cooking, serving International and local specialties.
Krystal - A la carte restaurant serving Fusion cuisine. Open for dinner.
Rimini - Serves lunch and snacks during the day and for dinner a buffet restaurant.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime Entertainment Program, Table Tennis, Pool Games, Volleyball, Beach Games, one free introductory scuba lesson in the pool. Exchange privileges with Riu Negril.
Nightly Activities & Entertainment:
Shows, Riu Evening Program and live music (several times a week).
CHILDREN'S PROGRAMS
The Children's Program is available seven days a week for kids between the ages of 4 and 12.
Applicable Ages: 4 - 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Babysitting Fee: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2077 Recommend
2077 past Apple Vacationers would recommend Riu Palace Tropical Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5670reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Second Stay Better than the First
JOHN B.
Apr 09 2018
When we asked our children where they would like to go over spring break they both said they would like to go back to the Riu Tropical Bay Palace in Negril because they liked the staff there so much. When we arrived were were very happy to see that all of our favorites were still at the resort, and even better yet, they remembered us. Everyone went above and beyond to treat us like family and make us as comfortable as possible. My youngest is autistic and the resort staff saw to it to make sure that he was having fun and well looked after. Our 17 year old daughter had fun as well, taking in water sports, watching entertainment, and even participating in karaoke. On our final night there we were surprised to find a table reserved for us and adorned with flowers. After dinner, our waiter presented us each with Jamaican flags. We don't take a lot of family vacations and like to spend our money wisely. We feel that this trip was well worth it! We made many priceless memories! If things work out, we'll be returning around Christmas time.
Customer Rating: 

TEST
Riu Palace Jamacia
KEITH S.
Apr 06 2018
The facility appearance was very dated. The actual sleeping rooms were fabulous, housekeeping for the room was outstanding. Check-in service was terrific. Service on the beach was lacking. There was plates and cups spread around the beach with food left overs causing numerous birds to be present and walking/flying amongst the guests. The food was delicious, better than expected. Rooms on the bck of the complex are very noisey due to the highway nearby. The TV in our room did not work and needed a new wall cable installed. There were stray cats walking around the outdoor dining area every night.
Customer Rating: 

TEST
Going back!!
STEVEN B.
Mar 16 2018
My husband and spent ten days in February at the Riu Tropical Bay Palace. It was exactly what we were looking for. When we first arrived I was a bit nervous that the swimming pool was too small but I soon realized that it was even needed because the bay was so calm and clear, much better than the pool. We have been to several all inclusive resorts over the past twenty years and we both agreed that the food was the better than most all inclusive resorts. Although, the resort is a little older we felt the entire resort was clean and well kept. The staff was amazing and a great attribute to the resort. We are already planning a return visit.
Customer Rating: 

TEST
Excellent Resort! Riu Palace, Bloody Bay, Jamaica
MAURICE D.
Feb 28 2018
Let me begin by stating this was our second stay at this resort. The reception/check-in was quick. We did not like our room as it was near the road. The next day we requested to be moved if there was a room available. They pleasantly agreed and moved us with no problem. All the staff are friendly, speak English and very helpful. The food is delicious whether you eat at the buffet or any of the restaurants. We appreciated that we did not need to make a reservation any longer. One just has to be in line by 6:00ish to be seated for the 6:30 serving. We sincerely enjoyed each of our meals. The beach is absolutely amazing - just can't get any better in our opinion. The sand is nice, the water is clear and beautiful. There were ample activities if you wanted to join in and fun to watch if not so included. We had breakfast one morning and talked with a couple in which this was their 18th time to the resort. It does not disappoint!!!
Customer Rating: 

TEST
Riu Palace Tropical Bay
LUDD F.
Feb 21 2018
After traveling to all inclusive resorts for 24 years, we find this hotel is not rated correctly. It's rated a 6 Golden Apple but it's really more of a 5 Red. While the beach is excellent and food is very good, it is definitely lacking in service, mainly the attitude of the staff. The majority of the staff were either not friendly or indifferent. It advertises top shelf liquor but few were to be found. We could not get a mixed drink with dinner, only beer or wine. When we asked, we were told we could "get it yourself". We've never found this at any other all inclusive resorts, even 4 apple! There was only ONE bathroom for the entire beach and pool area. With 800+ people this was totally unacceptable. We feel most people used the pool and ocean for their bathroom facilities. No wonder the pool was always dirty and cloudy! For these reasons, we feel it should be rated a 5 red apple at best.
Customer Rating: 

TEST
Jamaica 2018
RANDY C.
Jan 24 2018
Great location in Bloody Bay, nice white sand beach, good food and service, needs better liquor selection and entertainment. Small property but very friendly.
Customer Rating: 

TEST
Definitely not a 5 golden apple
MARK N.
Jan 24 2018
This resort is beat!! It is closing for a refurbishment in 2018 but we chose this hotel based on the Apple rating and it is far from 5 golden apples! It should absolutely not be rated that. Other guests felt the same about the condition of the complex. Felt deceived by Apple and will definitely check other travel companie ratings of a resort before booking in future. A shame I love the Negril area but the only official bar area was at the lobby. There was a small bar open in the evenings and the pool bar during the day. We had to go to the other Riu Resort to watch the football playoff games as no televisions other than in your room. Riu needs to step up their games and Apple Vacations needs to give true ratings.
Customer Rating: 

TEST
CHRISTINE I.
Nov 28 2017
The staff was great and the hotel was one of the better ones in Negril. I was disappointed that I paid for an oceanview and when I asked for a second or third flor rom, I was given a partial view overlooking the dining area.
Customer Rating: 

TEST
Kitchen staff
BRENDA G.
Oct 24 2017
When were staying there, the GM's were there looking things over I guess. I am a server in the US and I know how we handle situations there. I happened upon on of the big shot chefs, assuming the GM chef as he was not from Jamaica, talking down to the chef working behind the pasta bar right in front of the guests. I didn't feel that this was appropriate behavoir at all. That could have been handled out of the sight of the guests and in a different place. Really made me angry.
Customer Rating: 

TEST
Girls Trip 2017
KRISTA K.
Sep 26 2017
I truly can't express my sincere gratefulness of this trip. Everything, and I mean EVERYTHING, from the booking to the food to the staff to the room was absolutely beyond any of my wildest dreams! I can't say enough good things about the entertainment staff of this hotel. They were the most hard working people I've ever met! We so enjoyed everything we experienced! I can't stop talking about it! We will certainly be back to this location sooner than later!
Customer Rating: 

TEST
Fun Vacation
SHYNIA L.
Jun 11 2017
Our family had a great time on vacation. The staff was very friendly and helpful. It was evident that the employees fully understood and embraced the corporate culture. On one occasion my husband and I stepped on a piece of broken glass in the pool. The life guard quickly attended to our cuts and another one immediately entered to pool to inspect for further glass. The whole situation was taken care of in less than five minutes. I would definitely recommend Riu resorts and Apple Vacations.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Had an amazing time
beachbum1998, Milwaukee, Wisconsin
Thu May 24 17:13:36 EDT 2018
First off I gave a rating of 4 instead of 5 just because the resort is looking a bit run down. I know the are closing for renovations in August and this should correct this issue. We stayed at this resort in 2014 and thought then it was great and are looking forward to seeing it once it is done. this resort has one of the best beaches I have been to in my 20 plus trips to the caribbean. We stayed in and Ocean front suite room 4306 which overlooked the pool and have an amazing view of the sunset each day. The room was always clean. We did have to request extra red stripe be stocked in our room because they only put a couple in each day. Two times out breakfast room service card was not picked up and had to call in the morning to get service. We did have a couple problems with our room. 1st being the toilet in the room not flushing and had to make a few calls to get them to come fix it. I had to keep putting the chain and fill tube back on. The whirlpool tub in our room did not work. I called about this but it never did get fixed. Food was always incredible. We never had a bad meal. We did eat at every restaurant but the Italian was our favorite. The Mushroom lasagna was amazing. 4 of the days we were there they had a cook station set out by the pool for lunch. Tammy the cook for that was one of our favorites. The build your own pasta bar was the best meal of the week. ( Thanks again Tammy) All the bar tenders were great and Andrew was still there from 4 years ago and it was great to see him again. I would like to give a HUGE shout out to Sweetie on the entertainment staff. She is one of the hardest working staff members at this resort. There were days I would see her by 9am and she was still there at close to midnight. She was always happy and had a smile on her face and an quick witted funny sarcasm that made my trip. We look forward to coming back once the resort is renovated. A rest room closer to the pool will be nice. I heard this is in the works with the renovations

Jamaica Spring 2018
AshburnStHelens, St Helens
Thu May 24 01:53:51 EDT 2018
First time here and well worth the 10 hour flight. Room was excellent with perfect Ocean and sunset vista. Cleaning was thorough and efficient. Food was excellent, varied and hot. Service was always helpful and with a happy smile. We tried most of the themed restaurants several times and were never disappointed. Bar service was never a problem with plenty of wait staff on hand at all times and a good selection of Top Brands - Big shout out to Michelle - top girl!! Beach and Pool area were all top notch and clean, with well manicured gardens and an excellent Jerk Shack! All in all this is a well run and managed hotel led by Miguel the GM who was amazingly helpful, especially when our private airport transfer did not turn up!!! Our "go to" person who made the whole experience for us was Guest Relations Manager Shamelia - a real star!! Can't wait to return to see the impressive remodel.

Little disappointed
38435863, Indianapolis, Indiana
Wed May 23 08:39:51 EDT 2018
Visited last May, great resort at that time. This time it seemed the employees were more interested in tips regardless of offering a service. Last time I will stay here. When I tipped for certain drinks places in the frig, they gladly accepted, but never delivered, no matter how many times I asked.

Our Third Visit
LSampson, Blandon, Pennsylvania
Wed May 23 07:14:27 EDT 2018
Firstly, let me say, if you are going to complain about a chipped pool tile, some sand on the floor in a corner behind a door in your room, a bartender not waiting on you immediately, a bird in the dining room or labeling an entire nationality as rude, do everyone a favor and stay home! That being said, Riu Palace Tropical Bay is a wonderful place to vacation at. Every single staff member was friendly, polite and professional. I would like to name everyone but that would take too long. Special thanks to Andrew, Gray, Damian, Tamara and Grace for making us feel so welcomed as did every one else. Room-Comfortable and always clean Food-Great service and good variety of food. Bars-Great service and great cocktails Pool-Clean and lots of fun with daily activities/entertainment. Foam party was fun! Entertainment-Staff work very hard and do a great job keeping everyone entertained. These are very talented young people Maintenance/Gardeners-Very hard working and very friendly. Always saying hello! Beach-The absolute best! Clear, calm beautiful water. Buy a float at the beach shop and just relax in the sea. Take the catamaran cruise, take a taxi and check out shopping and local bars/restaurants. Above all, have fun! Trust me you will!

Most Staff Are Friendly, Nice Beach, Good Food But General Manager Lacking in Customer Service
Caroline M, Toronto, Canada
Tue May 22 09:56:09 EDT 2018
Dwright(Front Desk), Sheenah(Guest Relation), Yodi(Head Chef) was always there when I needed. I really enjoyed talking to the servers such as Julien, Jervin, Ramon, Tracy, and among many others such as housekeepers Beverly, Keneisha etc. Thank you to Ms Grace(Manager of Housekeeping) for resolving the problem with Shirley who was skim cleaning my room by replacing other housekeepers whom made my room as good as new. I did not have to wait get into the specialty restaurants such as The Steakhouse(favourite), Japanese, Italian, Gourmet. I really enjoyed their local food at the Jerk Hut during lunch time. Their jerk chickens are amazing. Unfortunately, I was locked in the ladies' washroom in the lobby because the lock would not open. Thanks to Lisa, the bartender whom acted immediately, and the maintenance came quickly. Apparently, there have been past occurrences. Cristina, the Assistant Manager compensated by giving me such a lovely candlelight dinner, privately at the Steakhouse. I did not have to email to Spain's Head Office. My biggest disappointment was how rude and unprofessionally, the General Manager Miguel handled my concerns regarding the pool bartender that ignored me while he was talking to another staff. Thanks to Cristina, the Assistant Manager, for empathizing and resolving this matter for me. Even though, The General Manager, Miguel finally did apologized to me, I will not return as his poor attitude impacted me.



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