Jamaica

Riu Palace Tropical Bay


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All Inclusive    

2019 Exceptional Value!
Wedding: Free Wedding. Restrictions apply-see applebeachbrides.com
Honeymoon: Surprise gift, small bottle of rum, late check-out (based on availability), Free upgrade to next room category (based on request and availability), and $35 spa credit on selected couples massage (restrictions apply).

Nestled along a vast expanse of pristine Jamaican beachfront, this splendid All-Inclusive resort combines old-world charm with modern convenience. Carefully planned to the last detail, Riu Palace Tropical Bay will surpass all expectations, offering an array of sports and activities, comfortable air-conditioned accommodations, and a selection of delectable dining options.

Accommodations are junior suites and feature Free WiFi, a flat screen TV, a mini-bar, and liquor dispenser. Guests will love the Victorian-style dcor, the pool area beverage service, the nightly entertainment, and non-motorized watersports. RiuLand Mini-Club provides activities and fun for kids ages 4-12.

Sports and activities include table tennis, volleyball, windsurfing, sailing, kayaking, and body boarding. Every evening, the RIU staff puts on an entertaining show for its guests. Looking to dance the night away? Down the beach, at Riu Negril, Pacha Disco is open six nights a week, and entrance and drinks are included! There are also three pools, a swim-up bar, and a brand new area just for children!

la carte dining options include Fusion, Japanese, and Grill Steakhouse. A traditional Jamaican Jerk barbecue is available six times a week. An assortment of snacks and lunches, as well as a patisserie and ice cream parlor are also available. For additional options, guests can walk down the beach to Riu Negril for more amazing snacks!

Find more information about Riu Hotels & Resorts.

Learn more about Jamaica.
HOTEL LOCATION
Located in Negril, on Bloody Bay beach, on Jamaica's west coast. Distance of hotel from the town Negril west end is 7.5 kilometers, shopping is 6 kilometers & Sangster International Airport (MBJ) is 80 kilometers.
Address: BLOODY BAY BEACH
NEGRIL


JM
Local Phone: 876-957-5900
Fax: 1-876-957-5727
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (6 kilometers)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There is a beautiful freshwater pool area with complimentary lounge chairs, towels, cabins and sun umbrellas, swim-up bar and a children's pool. Guests at the Riu Tropical Bay have exchange privileges with Riu Negril.
Golf: NEARBY
Negril Hills Golf Course
This 18-hole, par-72 course measuring 6,333 yds has gently undulating fairways, elevated tees and greens, picturesque water hazards and lush vegetation. A tennis court, restaurant, pro-shop and club house are all on the property.
Holes: 18
Green Fees: Varies
Cart Fee: Varies
Club Rental Fees: VARIES
Caddy: Varies
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Victorian style of architecture combining old-world charm with deluxe modern amenities. The resort consists of main building & three-story bungalows, with 416 AC rooms, new annex building with 36 rooms, 4 fully adapted reduced mobility room. This All-Inclusive beachfront resort offers unlimited premium brand alcoholic beverages, six bars, five restaurants, theme n ights, night tennis, 24 hours lounge, event room, a kids club, capuchino patiserie and ice-cream parlor. Beach: This hotel is situated directly on a long, beautiful stretch of white sand beach in Bloody Bay, complete with comfortable loungers for soaking up the warm Caribbean sun. Jerk grill on beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 452
Year Opened: 2001 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
Student/Spring Break groups or individuals, regardless of age are not allowed at hotel. Hotel reserves right to use reasonable means to identify suspected student/spring break groups. Disruptive guests may be removed from the property at their own expense
ROOM TYPES
JUNIOR SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JR SUITE OCEANFRONT CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Oceanfront description.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE GARDENVIEW
Living room area with sofa or sofa-bed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with garden view. Free wifi service.
2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JR SUITE OCEANVIEW CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and separate shower. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean front. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Palace Tropical Bay features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 6 Restaurants at Riu Palace Tropical Bay:
Krystal - A la carte restaurant serving Fusion cuisine. Open for dinner.
Capuchino - coffee shop, patisserie and ice cream parlor.
Rimini - Serves lunch and snacks during the day and for dinner a buffet restaurant.
Grill & Steakhouse - a la carte.
Hakuchi - A la carte restaurant serving Japanese cuisine. Open for dinner.
Negril - Buffet sytle with show cooking, serving International and local specialties.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime Entertainment Program, Table Tennis, Pool Games, Volleyball, Beach Games, one free introductory scuba lesson in the pool. Windsurfing, catamaran, snorkeling equipment, kayaking, sailing, body boarding.
Nightly Activities & Entertainment:
Shows, Riu Evening Program and live music (several times a week).
CHILDREN'S PROGRAMS
Daytime entertainment program for children age 4 to 12 at "RiuLand" (daily).
Applicable Ages: 4 - 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2077 Recommend
2077 past Apple Vacationers would recommend Riu Palace Tropical Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5952reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Exceeded Expectations
KATI B.
Feb 17 2019
The Riu Palace Tropical Bay was a beautiful, very clean resort. The staff and people were very pleasent and accommodating. The bar staff were great, however not all cocktails were made the same way....so find your favorite bartender, tip him well and have him make your specialty drinks for your stay. Restaurants had fantastic food and great variety. The buffet was always stocked with so many choices. One thing to be aware of is the special restaurants open at 6:30, if you aren't in line by 6, you won't get a table until after 8, when they clear the whole restaurant and have a "second dinner shift". They don't seat new guest until all the first wave of guests have finished. Overall we would and will go back.
Customer Rating: 

Nice Renovation and Overall Experience
EDWARD S.
Jan 22 2019
The Riu Tropical Palace underwent an extensive renovation in 2018 and the results are excellent. Our experience from check-in to check-out was excellent. We were greeted with a smile and drink as soon and we got off the bus and were in our rooms within 15 minutes. Luggage was brought to the room before we could event change. Staff was plentiful and universally cheerful and helpful. The number of staff at the service areas (food and bar) was amazing and everyone we talked was very pleasant. The family was quite pleased with the variety, quantity and freshness of the food at the buffet and the sit-down restaurants we went to. Quality was significantly better than expected especially in the restaurants. I have some health issues and was pleased at the compactness of the resort where nothing was more than a couple of minute walk away. The beach was clean and the sand felt great. Entertainment staff at the daytime activities were a hoot and made it fun to participate (but only if you wanted. No hard sell). There is plenty of traffic on the beach trying to sell you a variety of items but we were never hassled and people were polite when you said no thanks. Haven't been to Jamaica for 31 years but suspect I'll be back well before then for another trip.
Customer Rating: 

Refund Please
DAVIDE U.
Jan 21 2019
Call me 616 540 6660
Customer Rating: 

Exceptional staff/ beautiful resort
MICHAEL C.
Jan 16 2019
This was our 3rd time to this resort. It has been totally remodeled and it is exceptional. The weight staff at both breakfast and lunch were exceptional. Recommend sitting in Twain, Omar or Tavere areas outside the buffet restaurant. They made the meals fun and really are personable people.
Customer Rating: 

vacation nightmare
ROGER M.
Jan 02 2019
After arriving to riu tropical palace Negril, we were told that our reservation was not in there computer system and we had to wait 2 days until their reservation office opened. We then had to pay for the two nights on top of the amount we had already been charged. Upon entering the room, we noticed a large amount of water leaking into the bathroom floor from the neighboring room. We contacted four hotel employees about the situation and not a single person acted to resolve the issue. The next morning we went to the beach to witness huge piles of sea grass and sea critters deposited the entire beach. After three days the hotel finally brought in a tractor to pile up the sea grass. The beach never did get cleaned up after our week. It also left quite a rotten fish smell. This was our 7th time to this resort and probably our last one
Customer Rating: 

RIU Palace
WILLIAM C.
Dec 17 2018
No complaints at all, had a great time! Comparing to Punta Cana I would say their economy is better so in return they tend to want larger tips, but were never pushy about this what so ever.
Customer Rating: 

Cable
ZENA V.
Nov 22 2018
Very poor. We didn't find any good movie to watch. All of the were outdated. Only CNN was set. It is not democratic if there is only 1 choice.
Customer Rating: 

Excellent New Renovations
VERNON R.
Nov 08 2018
The new renovations have the Riu Palace Tropical Bay looking like a Real Palace now. It is no longer the Purple color. The Staff, Food, Beach, Pools, Service are all Top of the Line.
Customer Rating: 

NATHAN B.
Nov 05 2018
Overall the hotel was not ready for guests. Only one restaurant was open each night and the ran out of food. The beds were very hard, water in room did not work for a while each day. Air conditioners quit working for a day. Had to change rooms the second day
Customer Rating: 

Beautiful Hotel
MICHAEL C.
Oct 31 2018
Hotel excellent. Pools great. Food above average. Beach water not good at all. Murky and lots of seaweed. Go to Negril
Customer Rating: 

this was sent to RIU
KENNETH V.
Jul 30 2018
My wife and I recently decided to take a trip for our 43rd wedding anniversary. We used Apple Vacations and after discussing several options we landed on Riu Palace Tropical Bay staying July 18 to 25 2018. I was convinced by our agent that the Palace was an upgrade from the standard Riu. I guess I set my expectations too high. We were not told that the resort would be closing down for remodeling within 6 days following our stay. First the GOOD, I could not believe how friendly and positive the majority of the staff was, especially considering that they were all being layed off for a minimum of 3 months without any benefits. While there are 5 restaurant choices on this property, we were disappointed that 2 would be closed daily due to too few guests. I did find the property a little run down and it was obvious why closing for remodeling was required. We were told one feature for choosing palace over standard was to have name brand liquor available, again disappointment as name brand liquor was not available at pool bar, outside bar, not even lobby bar. Now my major concern happened two days into our stay. Following a very heavy afternoon rain shower we noticed a ceiling leak. As we were leaving the room we began to smell a faint odor of sewer gas. My wife and I went to the front desk and reported both issues. We were told they would send someone to look at it. When we returned two hours later to our roof the drips.were still occurring and water was puddling on the floor. This time the sewer smell was so much stronger that it met us outside our door. We called the front desk to see if someone had been in our room, and if so what was found. We were told they would send someone again to please.wait for for them, not to take more than 5 minutes. This is where my real disappointment started. After sitting in our stench filled room for 20 minutes we decided to return to the lobby. I was told someone came to room, I asked what they found and was told that there is nothing written down. Then I am told they would send someone to refresh our room. Now I am getting upset because no one will tell me what was found to be the cause of the odor. If it is in fact sewer gas it is unhealthy for us to stay in this room since my wife already had a headache and was feeling nauseous. I was told that no equivalent room would be available until the next day. OKAY, at this point not being able to get any answers, and the only offer to resolve the problem is refresh the room and sleep there until next morning. Not acceptable since I will assume it IS sewer gas and they were asking me to place my already ill wife and myself in an unhealthy environment. Finally a young man who was standing off to the side overhearing our situation, came forward and introduced himself as Miguel the property General Manager. He explained to us that what we were smelling was in fact sewer gas, caused from the heavy rains causing sewer pump issues. He went on to tell us that guests in room 4112 which was directly below us (we were in 4212 )had been moved because of sewer gas. He immediately had the staff move us to an upgraded room. The counter manager did everything short of flat out lying about the conditions, however MIGUEL helped us make better of an ugly situation. My wife and I frequently stay at Riu between the company that I work for (annual customer appreciation trip) and staying several times on our own. Again, being a salesperson for a living, I know the importance of customer service, and how important it is that the committment is carried throughout the organization. This trip left me with an empty feeling about RIU. Thank you, Ken Vogler 314-581-2192
Customer Rating: 

TripAdvisor Traveller Reviews
Love Love Love This Place
Regina314, Stony Point, New York
Sun Feb 17 10:58:06 EST 2019
This will be our 8th stay at this hotel in Negril and it is always our favorite vacation. The property is beautiful, best beach front in Jamaica. The hotel staff is phenonemal ! Special shout out to Andrew at the front desk for always making the guests comfortable and happy. Andre at the beach bar for making the best drinks, Joseph in the dining room for entertaining us while we dine. Sheldon and Patroy for adding to our beach experience and making sure we were ok each and every day. Sweetie and Happy Feet for keeping us in shape and entertained. We could go on and on, Each year we bring new friends with us and leave with such great memories. Love Regina and Dave from NY

Rui palace tropical bay
Patsy L,
Sun Feb 17 05:12:24 EST 2019
Our second time at this resort, we highly recommend this resort. The beach is beautiful, the water is crystal clear. The food is delicious and the buffet had something for for everyone. Staff are friendly and accommodating.

Amazing Resort
Michelle60_11, Edmonton, Canada
Sat Feb 16 08:58:22 EST 2019
We arrived at the Rui February 4 in the evening! They had given us an oceanfront as booked but we had asked for the bottom floor. The first room was on the third floor building 6 (6312) it had a great ocean view but we wanted the bottom floor as there are no elevators. It took two days but we were finally moved to room 6110. Perfect you were a minute to the ocean. Building 6 was in a great location close to pools and restaurants but private as well. You could hear the waves when your patio door was open. Very soothing. The rooms are lovely, modern and comfortable. The room we stayed in had bottle dispensers with Rum Vodka Gin and Scotch. They will replenish as used. The mini fridge is stocked daily. If you need something just call up to the front desk. Would bring my own shampoo and conditioner. They have it available in a container on the wall of the large shower which can be used. It does the job. The king bed was two doubles but comfortable. Air conditioning was great. The ocean and beach on Bloody Bay are beautiful. I very seldom spend time in the ocean. This trip I spent only two days out of 14 at the pools. There are plenty loungers on the beach. The bar pool is often crowded. There are two other pools one that is quiet and one that there is water sports. They do serve on the beach but it may take longer then walking up to get one. They have the bars open at 10:00 a.m If you take a little bread out in the ocean you can feed the fish we saw three or four varieties and made it our morning ritual. There were also sting rays close to the shore some are camouflaged same colour as the sandy bottom. The food was good. Lots of variety went to the steakhouse. I had the fillet it was very good my husband the New York ( not very good too grissly ) we felt very rushed as they only stay open until 9:30 pm. Did not go back. Also did the Italian. I ordered cod it came like a piece of fish battered ( you could get it in the buffet) wine was pretty good though we had red. Did not go back. The buffet had a large variety. We had a favourite waiter Omar! It appears they work as a team Julienne ( not sure of the spelling) was on Omars team so if he was busy or off she takes care of you. Omar was very efficient but also had time to make you feel special. The staff work hard so if you click with one try and use their section when going to the restaurant and please tip a little. On tipping we tipped about $5 Canadian (500 JMD) for breakfast and lunch and generally $10 at dinner time. We varied on our drinks but a dollar a drink is pretty standard. We ate off the resort once at the Luxe mostly Jerk but a beautiful setting on the ocean rustic everything made from wood etc. It was quite expensive though. But many locals know of it. There is a jerk chicken shack on the resort that often had long line ups. It was very good. ( should have a sign line forms this way) Costly to go to downtown Negril ( about 15.00 per person return) not much to see it was a bit distressing. The start of seven mile beach is there but was full off garbage and glass etc. The craft market did not have much and a lot of similar product. We also did Rick.s cafe. The hotel has just as pretty sunset. We experienced a bit of rain but did not last more than a few hours. Did the glass bottom boat to the reef area. About $35 per person about 2 hours nice little cruise. There are paddle boats and wind powered small Boat and kayaks for use from the resort but you can rent a power boat or book many water sports right on the beach such as parasailing and tube rides. The gardeners are friendly and the grounds kept clean. One thing they do is spray for mosquitoes especially after rain. It is loud and smoking and generally around 6 am. The ladies that clean the rooms are great as well we tipped 10 dollars per day. The people are warm and welcoming but outside the resort can be a bit depressing. With all the money to get here and the expensive resorts it appears the downtown and Jamaican people do not benefit. Some money should be invested in making Negril a beautiful community. The absolute best thing about this hotel is location , beach and staff. I really loved the beach but I do not think we will come back to Jamaica. PS you are able to get all kinds of smokables. If that is something that matters.

Excursions
shelljcksn, Hot Springs, Arkansas
Fri Feb 15 03:54:21 EST 2019
We booked nine people for flights, all inclusive resort and excursions for nine people. First we were put in a garden view room instead of the ocean view we paid for. Their rep at our resort, Sharon, stayed she’d take care of it, but after looking for her the whole next day she said the resort showed we were garden view only. Only after showing our confirmation info from delta did the resort finally transfer us after three days. In the new room the safe didn’t work and we had to call three times for them to fix our refrigerator which finally got slightly cool the morning if our departure. As for excursions, Sharon suggested excursions that she WAY over promised on. We specifically told her we didn’t want to do anything where we’d feel rushed like we do with excursions on cruises. All three trips we booked included more than one stop. She assured us we would not be rushed. First we spent an hour picking up guests from other resorts on the first two days of excursions. The sunset catamaran cruise was great until we got to Ricks Cafe to watch people dive off the cliffs. The ride on the small boat from the catamaran to the cliffs was extremely dangerous. And don’t plan on eating there, not enough time. Next day was dolphin cove. Swimming with dolphins was good enough to overlook the underwhelming lunch, but being rushed at the gift shop and not seeing the other attractions because other people on the bus were ready to leave was maddening. We were finally on our own bus the next day for St Elizabeth Falls, the Black River, and The Pelican Bar which were great except for the bar. We called to leave early because all that was there was rickety shacks, a very limited variety of overpriced drinks, questionable food, and a lot of high hippies. No need to purchase pot; just breathe. Delta stated they have no control over any if the above and the only concession offered was by dolphin cove to transport us back there, 1.5 hours both ways, to shop and finish the other attractions. Having already booked up our other days, this was not an option. Although the resort was good overall, the food at the buffet was lacking and the wait for themed restaurants was quite long. Beautiful beach and water and friendly people.

GREAT RESORT
raydobson53, York, United Kingdom
Thu Feb 14 03:04:49 EST 2019
Just returned from 2 weeks stay. This is a great resort in a beautiful location with an excellent soft sandy beach. The staff were very pleased to help you enjoy your stay. Food was good in all the restaurants. Worth the slightly longer trip from the airport. Would hope to return at some time.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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