Jamaica

Riu Palace Tropical Bay


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All Inclusive    

2018 Exceptional Value!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)

2019 Exceptional Value!
Wedding: Free Wedding. Restrictions apply-see applebeachbrides.com
Honeymoon: Surprise gift, small bottle of rum, late check-out (based on availability), Free upgrade to next room category (based on request and availability), and $35 spa credit on selected couples massage (restrictions apply).

Nestled along a vast expanse of pristine Jamaican beachfront, this splendid All-Inclusive resort combines old-world charm with modern convenience. Carefully planned to the last detail, Riu Palace Tropical Bay will surpass all expectations, offering an array of sports and activities, comfortable air-conditioned accommodations, and a selection of delectable dining options.

Accommodations are junior suites and feature Free WiFi, a flat screen TV, a mini-bar, and liquor dispenser. Guests will love the Victorian-style décor, the pool area beverage service, the nightly entertainment, and non-motorized watersports. RiuLand Mini-Club provides activities and fun for kids ages 4-12.

Sports and activities include table tennis, volleyball, windsurfing, sailing, kayaking, and body boarding. Every evening, the RIU staff puts on an entertaining show for its guests. Looking to dance the night away? Down the beach, at Riu Negril, Pacha Disco is open six nights a week, and entrance and drinks are included! There are also three pools, a swim-up bar, and a brand new area just for children!

Ŕ la carte dining options include Fusion, Japanese, and Grill Steakhouse. A traditional Jamaican Jerk barbecue is available six times a week. An assortment of snacks and lunches, as well as a patisserie and ice cream parlor are also available. For additional options, guests can walk down the beach to Riu Negril for more amazing snacks!

Find more information about Riu Hotels & Resorts.

Learn more about Jamaica.
HOTEL LOCATION
Located in Negril, on Bloody Bay beach, on Jamaica's west coast. Distance of hotel from the town Negril west end is 7.5 kilometers, shopping is 6 kilometers & Sangster International Airport (MBJ) is 80 kilometers.
Address: BLOODY BAY BEACH
NEGRIL


JM
Local Phone: 876-957-5900
Fax: 1-876-957-5727
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (6 kilometers)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There is a beautiful freshwater pool area with complimentary lounge chairs, towels, cabins and sun umbrellas, swim-up bar and a children's pool. Guests at the Riu Tropical Bay have exchange privileges with Riu Negril.
Golf: NEARBY
Negril Hills Golf Course
This 18-hole, par-72 course measuring 6,333 yds has gently undulating fairways, elevated tees and greens, picturesque water hazards and lush vegetation. A tennis court, restaurant, pro-shop and club house are all on the property.
Holes: 18
Green Fees: Varies
Cart Fee: Varies
Club Rental Fees: VARIES
Caddy: Varies
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Victorian style of architecture combining old-world charm with deluxe modern amenities. The resort consists of main building & three-story bungalows, with 416 AC rooms, new annex building with 36 rooms, 4 fully adapted reduced mobility room. This All-Inclusive beachfront resort offers unlimited premium brand alcoholic beverages, six bars, five restaurants, theme n ights, night tennis, 24 hours lounge, event room, a kids club, capuchino patiserie and ice-cream parlor. Beach: This hotel is situated directly on a long, beautiful stretch of white sand beach in Bloody Bay, complete with comfortable loungers for soaking up the warm Caribbean sun. Jerk grill on beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 452
Year Opened: 2001 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
Student/Spring Break groups or individuals, regardless of age are not allowed at hotel. Hotel reserves right to use reasonable means to identify suspected student/spring break groups. Disruptive guests may be removed from the property at their own expense
ROOM TYPES
JUNIOR SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JR SUITE OCEANFRONT CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Oceanfront description.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE GARDENVIEW
Living room area with sofa or sofa-bed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with garden view. Free wifi service.
2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JR SUITE OCEANVIEW CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and separate shower. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean front. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Room Service
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Riu Palace Tropical Bay features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 6 Restaurants at Riu Palace Tropical Bay:
Negril - Buffet sytle with show cooking, serving International and local specialties.
Krystal - A la carte restaurant serving Fusion cuisine. Open for dinner.
Capuchino - coffee shop, patisserie and ice cream parlor.
Rimini - Serves lunch and snacks during the day and for dinner a buffet restaurant.
Grill & Steakhouse - a la carte.
Hakuchi - A la carte restaurant serving Japanese cuisine. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime Entertainment Program, Table Tennis, Pool Games, Volleyball, Beach Games, one free introductory scuba lesson in the pool. Windsurfing, catamaran, snorkeling equipment, kayaking, sailing, body boarding.
Nightly Activities & Entertainment:
Shows, Riu Evening Program and live music (several times a week).
CHILDREN'S PROGRAMS
Daytime entertainment program for children age 4 to 12 at "RiuLand" (daily).
Applicable Ages: 4 - 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Children's Pool
Babysitting Fee: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2077 Recommend
2077 past Apple Vacationers would recommend Riu Palace Tropical Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5823reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Cable
ZENA V.
Nov 22 2018
Very poor. We didn't find any good movie to watch. All of the were outdated. Only CNN was set. It is not democratic if there is only 1 choice.
Customer Rating: 

TEST
Excellent New Renovations
VERNON R.
Nov 08 2018
The new renovations have the Riu Palace Tropical Bay looking like a Real Palace now. It is no longer the Purple color. The Staff, Food, Beach, Pools, Service are all Top of the Line.
Customer Rating: 

TEST
NATHAN B.
Nov 05 2018
Overall the hotel was not ready for guests. Only one restaurant was open each night and the ran out of food. The beds were very hard, water in room did not work for a while each day. Air conditioners quit working for a day. Had to change rooms the second day
Customer Rating: 

TEST
Beautiful Hotel
MICHAEL C.
Oct 31 2018
Hotel excellent. Pools great. Food above average. Beach water not good at all. Murky and lots of seaweed. Go to Negril
Customer Rating: 

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this was sent to RIU
KENNETH V.
Jul 30 2018
My wife and I recently decided to take a trip for our 43rd wedding anniversary. We used Apple Vacations and after discussing several options we landed on Riu Palace Tropical Bay staying July 18 to 25 2018. I was convinced by our agent that the Palace was an upgrade from the standard Riu. I guess I set my expectations too high. We were not told that the resort would be closing down for remodeling within 6 days following our stay. First the GOOD, I could not believe how friendly and positive the majority of the staff was, especially considering that they were all being layed off for a minimum of 3 months without any benefits. While there are 5 restaurant choices on this property, we were disappointed that 2 would be closed daily due to too few guests. I did find the property a little run down and it was obvious why closing for remodeling was required. We were told one feature for choosing palace over standard was to have name brand liquor available, again disappointment as name brand liquor was not available at pool bar, outside bar, not even lobby bar. Now my major concern happened two days into our stay. Following a very heavy afternoon rain shower we noticed a ceiling leak. As we were leaving the room we began to smell a faint odor of sewer gas. My wife and I went to the front desk and reported both issues. We were told they would send someone to look at it. When we returned two hours later to our roof the drips.were still occurring and water was puddling on the floor. This time the sewer smell was so much stronger that it met us outside our door. We called the front desk to see if someone had been in our room, and if so what was found. We were told they would send someone again to please.wait for for them, not to take more than 5 minutes. This is where my real disappointment started. After sitting in our stench filled room for 20 minutes we decided to return to the lobby. I was told someone came to room, I asked what they found and was told that there is nothing written down. Then I am told they would send someone to refresh our room. Now I am getting upset because no one will tell me what was found to be the cause of the odor. If it is in fact sewer gas it is unhealthy for us to stay in this room since my wife already had a headache and was feeling nauseous. I was told that no equivalent room would be available until the next day. OKAY, at this point not being able to get any answers, and the only offer to resolve the problem is refresh the room and sleep there until next morning. Not acceptable since I will assume it IS sewer gas and they were asking me to place my already ill wife and myself in an unhealthy environment. Finally a young man who was standing off to the side overhearing our situation, came forward and introduced himself as Miguel the property General Manager. He explained to us that what we were smelling was in fact sewer gas, caused from the heavy rains causing sewer pump issues. He went on to tell us that guests in room 4112 which was directly below us (we were in 4212 )had been moved because of sewer gas. He immediately had the staff move us to an upgraded room. The counter manager did everything short of flat out lying about the conditions, however MIGUEL helped us make better of an ugly situation. My wife and I frequently stay at Riu between the company that I work for (annual customer appreciation trip) and staying several times on our own. Again, being a salesperson for a living, I know the importance of customer service, and how important it is that the committment is carried throughout the organization. This trip left me with an empty feeling about RIU. Thank you, Ken Vogler 314-581-2192
Customer Rating: 

TEST
Review of Riu Palace Tropical Bay, Negril Jamaica
AMY R.
Jul 23 2018
We found this hotel several years ago and have been back 4 times now. The beach is not only the best on the island, but in our opinion the best beach we have visited anywhere in our travels. The water is warm, clear and little to no waves. Food is delicious; jerk chicken hut is consistently fabulous; staff are friendly and many of them recognize us now that we have visited the resort multiple times. We are looking forward to visiting again after the August 2018 renovations are complete.
Customer Rating: 

TEST
Second Time- NOT SO GOOD
EDWARD H.
Jul 09 2018
This was our second visit to this resort. We were here in 2012 and really enjoyed it. I have to say this is a disappointment this time around however there are still some positives. Upon arrival we were greeted by friendly staff and received the room we had requested and paid for. Building 3, 2nd floor, jr suite, ocean front. Very nice view. The room was clean, in good condition,and well stocked each day. The food was good and sometimes just fair. We didn’t try any of the specialty restaurants. The coffee was not as good as we remembered it. However we ended up getting coffee (individually made) at the lobby bar and that was very good. The grounds of the resort were in poor shape. Weeds in beds, trash on the grassy areas, several dead plants. It looked as if they have given up because they are so close to the renovations and closing of the resort which is within several weeks. The beach was filthy. Trash around the beach chairs, cups and plates left out day after day. The beach chairs were falling apart. The resort looks very worn. The vendors that walk up and down the beach are constant and VERY annoying. The smell of marijuana is not only on the beach but around the pools. The night of the beach party it smelled so strong that we had to leave. The staff, overall were very helpful and friendly. That definitely is a plus! Would I stay here again? Nope! We paid a LOT of money and feel that we DID NOT get what we paid for. I hope that ALL of my concerns will be taken care of with the renovations that are happening soon.
Customer Rating: 

TEST
LARRY E.
Jun 15 2018
The apple staff made a mistake in our pick up time, the front desk went above to help correct it. The cleaning staff and mini bar attendent, were so nice and attentive to what we needed. The wait and bar staff always greeted us with a smile and made our time so great.
Customer Rating: 

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Great place!
DAVID U.
Jun 13 2018
Great food, service, drinks, pools, beach. Hope they separate beds with the renovation. 2 double beds pushed together instead of separate makes sleeping difficult with kids inches away!
Customer Rating: 

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Website representation of Hotel
LAURIE M.
Jun 13 2018
The hotel was very dated and the picture on the website was not a good representation of the hotel.
Customer Rating: 

TEST
Second Stay Better than the First
JOHN B.
Apr 09 2018
When we asked our children where they would like to go over spring break they both said they would like to go back to the Riu Tropical Bay Palace in Negril because they liked the staff there so much. When we arrived were were very happy to see that all of our favorites were still at the resort, and even better yet, they remembered us. Everyone went above and beyond to treat us like family and make us as comfortable as possible. My youngest is autistic and the resort staff saw to it to make sure that he was having fun and well looked after. Our 17 year old daughter had fun as well, taking in water sports, watching entertainment, and even participating in karaoke. On our final night there we were surprised to find a table reserved for us and adorned with flowers. After dinner, our waiter presented us each with Jamaican flags. We don't take a lot of family vacations and like to spend our money wisely. We feel that this trip was well worth it! We made many priceless memories! If things work out, we'll be returning around Christmas time.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great stay, we will be back!
Grace M,
Wed Dec 12 11:27:38 EST 2018
We just returned yesterday from our visit and we all enjoyed our stay! We were very pleased with the resort, the friendly and fun staff, the food and overall atmosphere. We have already started to talk about coming back next year! Thank you for taking such good care of us and a great time!

Great food and renovations , this hotel is a real treat, only some minor complaints.
Jay-Marie2015, Surrey, United Kingdom
Wed Dec 12 10:34:59 EST 2018
Food and drinks: 10/10 for food and drinks: No trouble getting a table in the amazing resteraunts and no limit unlike other hotels. Steak resteraunt served amazing lobster and if you can't get in for 6.30 you WILL get a table for 8.In all resteraunts nice touches like special shots at end of each meal and speciality breads to accompany the meal. Lovely breakfasts and lunches at the buffet and lovely wine served generously in all resteraunts. Great service and less pressure to tip suprisingly. Jerk chicken from the jerk hut is delicious. 24 hour help-yourself food/drink station has a small selection of sandwiches, salad, fruits, nachos, chilli, burgers, hotdogs and desserts plus cold drinks and beer which I thought was fine. Lovely cocktails served at the bars and great staff but there is more tipping expectation at the bars but I only tip every 2nd drink as it is AI. Physical environment: recently renovated, The hotel and rooms are fresh, bright and modern, the gardens are young but still lovely, 10/10. Location: on a lovely bay with calm, clear water. Nothing to see outside hotel grounds, there are NO local shops and the hotel shops are limited so bring everything. It takes hours of driving to get anywhere. Ricks Cafe (overrated) and 7 Mile Beach are a 5 minute cab ride but taxi drivers are ruthless in trying to overcharge. The bay is full of vendors trying to sell you stuff which does get a bit much. Snorkelling: the roped portion of sea in front of hotel does not have tons of marine life but there is some closer to the rope, I saw some Barracudas, Angel fish and a schoal of baby squid, you need to be patient. I tried to swim past the rope and a Scuba Caribe lifeguard told me off. He then tried to sell me an over-priced snorkelling trip. he didn't bother to tell me that if you walk to far East of the Bay, past the sister hotel, you can find amazing fish and crabs amongst rocks in very shallow calm water next to the trees. The security at Royalton won't let you pass that hotel so you can't explore the west end of the bay near Booby Cay. People: it seems to me that all "friendly Jamaicans" are trying to sell you something or get money out of you. Many of them seem to resent foreigners, especially us British. You have to be quite cynical about the people unfortunately. Excursions: I had a bad experience with a private excursion which I will review separately. But even on a group 'lunch included' trip, bring food and drinks anyway as what is provided is not always adequate. If you go to Dunns River (again, overrated) they will suddenly tell you on the trip you can't go on the falls without water shoes, which they conveniently forgot to tell you at the booking but magically have some to sell you. A typical hustle of this country. You can walk up the side of the falls with any shoe so dont be fooled unless you want to risk a broken neck walking up the middle of the falls. Room service: a discrace and the reason along with housekeeping I did not give 10/10. The server Cedric was openly hostile to my partner when he ordered room service and Cedric was not happy with the tip. After that he did not turn up when another order made. Housekeeping: presumably as they were not happy with the tip left they did not leave towels on one occasion and expected another tip when they finally brought them. They also did not once restock the fridge with water or beer, a couple of colas was most we got and because of this I do not give 10/10 otherwise deserved by hotel and I did not leave them a tip when we left and instead h gave $20 to the lovely oldr chap who does the beach towels. I would definitely stay in Riu hotel again but I won't return to Jamaica.

perfect situation in Bloody Bay
Sheena-Steve, Darlington
Tue Dec 11 12:46:02 EST 2018
Spent 2 wonderful weeks here from 17th November. Jamaica gets a bad press and in some ways I can understand concerns, some small towns we drove through I know I wouldn't have felt safe walking through. But we did trips out, shopping, Ricks Café, YS Falls and Black River cruise and I felt perfectly safe at all these places. Wonderful vibe at Rick's café, whatever your age. Food in hotel very good, normally I don't like buffet restaurants and prefer the smaller a la carte restaurants, but in this hotel the buffet quality was excellent, great choice too. A la carte's good too, personally I preferred the Krystal fusion but we tried them all twice, no problem in getting a table. Cocktails good as were all drinks, the self service 24 hour lounge does a really nice French vanilla coffee. We really enjoyed having the spirits in the room as well as minibar. We didn't drink in our room much, but after a day on the beach I enjoyed a G&T and he enjoyed a rum&coke while watching a film before dinner. Last couple of years we have been to Riviera Maya Mexico, but I preferred Jamaica. Yes there is some building work being carried out but we actually only found that while exploring the grounds, we couldn't hear or see it from our block (3) which was great position, we had side sea view and was fairly close to pools and restaurants without being so close as to get noise. Would I go again? YES!

Good but could be better
Tony H,
Tue Dec 11 08:27:46 EST 2018
Maybe it was the time of year (Nov 30 - Dec 07) that let this hotel down? Food was if I'm honest NOT up to the 5 star AI that I used to. All staff expected a tip each time they served Me and My Son (lots of Americans there) I ay extra for 5 star AI so that if I get good service and decide at the end to tip whomever I feel deserves it I will, I don't expect to be served last because i am not tipping every time! Sharon & Her team at the Bar where all great, just the others LOL

Celebrating Wife's Birthday
raymond f, Cloverdale, California
Mon Dec 10 07:59:25 EST 2018
My wife and I celebrated her birthday at the Tropical Bay Palace from Nov. 30th through Dec. 7th. This was our fourth time here and the first since the renovations were completed. The RIU renovations to the Tropical Bay Palace were outstanding. The resort was clean and bright with new features added. Our room was an ocean front and had spectacular views of the beach. We ate at all of the restaurants which were pretty good, Our favorite being the Italian and the buffet. The majority of the staff were friendly and polite. We did have some maintenance issues---our safe would not work properly and the refrigerator did not work. Both of these issues were corrected immediately. One of the chairs on the balcony broke (the arm) and although I contacted reception by phone and also in person, this issue was not fixed. We felt that because we were leaving the next day, this was the reason the problem was not addressed. All in all, we enjoyed our stay very much.



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