Jamaica

Riu Palace Tropical Bay


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All Inclusive    

2018 Exceptional Value!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts)

Nestled along a vast expanse of pristine Jamaican beachfront, this splendid All-Inclusive resort combines old-world charm with modern convenience. Carefully planned to the last detail, Riu Palace Tropical Bay will surpass all expectations, offering an array of sports and activities, comfortable air-conditioned accommodations, and a selection of delectable dining options.

Accommodations are junior suites and feature Free WiFi, a flat screen TV, a mini-bar, and liquor dispenser. Guests will love the Victorian-style dcor, the pool area beverage service, the nightly entertainment, and non-motorized watersports. RiuLand Mini-Club provides activities and fun for kids ages 4-12.

Sports and activities include table tennis, volleyball, windsurfing, sailing, kayaking, and body boarding. Every evening, the RIU staff puts on an entertaining show for its guests. Looking to dance the night away? Down the beach, at Riu Negril, Pacha Disco is open six nights a week, and entrance and drinks are included! There are also three pools, a swim-up bar, and a brand new childrens area!

la carte dining options include Fusion, Japanese, and Grill Steakhouse. A traditional Jamaican Jerk barbecue is available six times a week. An assortment of snacks and lunches, as well as a patisserie and ice cream parlor are also available. For additional options, guests can walk down the beach to Riu Negril for more amazing snacks!

Find more information about Riu Hotels & Resorts.

Learn more about Jamaica.
HOTEL LOCATION
Located next to the RIU Negril.
Address: BLOODY BAY BEACH
NEGRIL


JM
Local Phone: 876-957-5900
Fax: 1-876-957-5727
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Swim-up Bar
There is a beautiful freshwater pool area with complimentary lounge chairs, towels, cabins and sun umbrellas, swim-up bar and a children's pool. Guests at the Riu Tropical Bay have exchange privileges with Riu Negril.
Golf: NEARBY
Negril Hills Golf Course- 20% OFF green fees.
This 18-hole, par-72 course measuring 6,333 yds has gently undulating fairways, elevated tees and greens, picturesque water hazards and lush vegetation. A tennis court, restaurant, pro-shop and club house are all on the property.
Holes: 18
Green Fees: Varies
Cart Fee: Varies
Club Rental Fees: VARIES
Caddy: Varies
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, beach games.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Complimentary
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Victorian style of architecture combining old-world charm with deluxe modern amenities. The resort consists of main building and three-story bungalows, with 416 air-conditioned rooms, new annex building with 36 rooms, 4 fully adapted reduced mobility room This All-Inclusive beachfront resort offers unlimited premium brand alcoholic beverages, six bars, five restaurants, theme n ights, night tennis, 24 hours lounge, event room, a kids club, capuchino patiserie and ice-cream parlor. Beach: This hotel is situated directly on a long, beautiful stretch of white sand beach in Bloody Bay, complete with comfortable loungers for soaking up the warm Caribbean sun. Jerk grill on beach. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 452
Year Opened: 2001 Credit Cards: Visa, Master Card, Diners Club, American Express
HOTEL RESTRICTIONS
Student/Spring Break groups or individuals, regardless of age are not allowed at hotel. Hotel reserves right to use reasonable means to identify suspected student/spring break groups. Disruptive guests may be removed from the property at their own expense
ROOM TYPES
JR SUITE OCEANVIEW CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Ocean View description.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and separate shower. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANFRONT
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean front. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE OCEANVIEW
Living room area with sofa or sofabed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with ocean view. Free wifi service.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JR SUITE OCEANFRONT CONNECTING
These connecting junior suites are two accommodations, being sold as one unit. For the room description, please review the Junior Suite Oceanfront description.
Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE GARDENVIEW
Living room area with sofa or sofa-bed, direct dial phone, liquor dispenser, electronic in-room safe (laptop size 15"). Bathroom equipped with double-sink, vanity mirror and amenities kit. Balcony or terrace with garden view. Free wifi service.
2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DINING
Riu Palace Tropical Bay features 1 meal plan options:
All Meals, Drinks & Tips-All
There are 5 Restaurants at Riu Palace Tropical Bay:
Rimini - Serves lunch and snacks during the day and for dinner a buffet restaurant.
Hakuchi - A la carte restaurant serving Japanese cuisine. Open for dinner.
Bloody Bay - Serves lunch during th day and a Grill Steakhouse for dinner.
Negril - Buffet sytle with show cooking, serving International and local specialties.
Krystal - A la carte restaurant serving Fusion cuisine. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime Entertainment Program, Table Tennis, Pool Games, Volleyball, Beach Games, one free introductory scuba lesson in the pool. Exchange privileges with Riu Negril.
Nightly Activities & Entertainment:
Shows, Riu Evening Program and live music (several times a week).
CHILDREN'S PROGRAMS
The Children's Program is available seven days a week for kids between the ages of 4 and 12.
Applicable Ages: 4 - 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Babysitting Fee: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2077 Recommend
2077 past Apple Vacationers would recommend Riu Palace Tropical Bay to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5761reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
this was sent to RIU
KENNETH V.
Jul 30 2018
My wife and I recently decided to take a trip for our 43rd wedding anniversary. We used Apple Vacations and after discussing several options we landed on Riu Palace Tropical Bay staying July 18 to 25 2018. I was convinced by our agent that the Palace was an upgrade from the standard Riu. I guess I set my expectations too high. We were not told that the resort would be closing down for remodeling within 6 days following our stay. First the GOOD, I could not believe how friendly and positive the majority of the staff was, especially considering that they were all being layed off for a minimum of 3 months without any benefits. While there are 5 restaurant choices on this property, we were disappointed that 2 would be closed daily due to too few guests. I did find the property a little run down and it was obvious why closing for remodeling was required. We were told one feature for choosing palace over standard was to have name brand liquor available, again disappointment as name brand liquor was not available at pool bar, outside bar, not even lobby bar. Now my major concern happened two days into our stay. Following a very heavy afternoon rain shower we noticed a ceiling leak. As we were leaving the room we began to smell a faint odor of sewer gas. My wife and I went to the front desk and reported both issues. We were told they would send someone to look at it. When we returned two hours later to our roof the drips.were still occurring and water was puddling on the floor. This time the sewer smell was so much stronger that it met us outside our door. We called the front desk to see if someone had been in our room, and if so what was found. We were told they would send someone again to please.wait for for them, not to take more than 5 minutes. This is where my real disappointment started. After sitting in our stench filled room for 20 minutes we decided to return to the lobby. I was told someone came to room, I asked what they found and was told that there is nothing written down. Then I am told they would send someone to refresh our room. Now I am getting upset because no one will tell me what was found to be the cause of the odor. If it is in fact sewer gas it is unhealthy for us to stay in this room since my wife already had a headache and was feeling nauseous. I was told that no equivalent room would be available until the next day. OKAY, at this point not being able to get any answers, and the only offer to resolve the problem is refresh the room and sleep there until next morning. Not acceptable since I will assume it IS sewer gas and they were asking me to place my already ill wife and myself in an unhealthy environment. Finally a young man who was standing off to the side overhearing our situation, came forward and introduced himself as Miguel the property General Manager. He explained to us that what we were smelling was in fact sewer gas, caused from the heavy rains causing sewer pump issues. He went on to tell us that guests in room 4112 which was directly below us (we were in 4212 )had been moved because of sewer gas. He immediately had the staff move us to an upgraded room. The counter manager did everything short of flat out lying about the conditions, however MIGUEL helped us make better of an ugly situation. My wife and I frequently stay at Riu between the company that I work for (annual customer appreciation trip) and staying several times on our own. Again, being a salesperson for a living, I know the importance of customer service, and how important it is that the committment is carried throughout the organization. This trip left me with an empty feeling about RIU. Thank you, Ken Vogler 314-581-2192
Customer Rating: 

Review of Riu Palace Tropical Bay, Negril Jamaica
AMY R.
Jul 23 2018
We found this hotel several years ago and have been back 4 times now. The beach is not only the best on the island, but in our opinion the best beach we have visited anywhere in our travels. The water is warm, clear and little to no waves. Food is delicious; jerk chicken hut is consistently fabulous; staff are friendly and many of them recognize us now that we have visited the resort multiple times. We are looking forward to visiting again after the August 2018 renovations are complete.
Customer Rating: 

Second Time- NOT SO GOOD
EDWARD H.
Jul 09 2018
This was our second visit to this resort. We were here in 2012 and really enjoyed it. I have to say this is a disappointment this time around however there are still some positives. Upon arrival we were greeted by friendly staff and received the room we had requested and paid for. Building 3, 2nd floor, jr suite, ocean front. Very nice view. The room was clean, in good condition,and well stocked each day. The food was good and sometimes just fair. We didnt try any of the specialty restaurants. The coffee was not as good as we remembered it. However we ended up getting coffee (individually made) at the lobby bar and that was very good. The grounds of the resort were in poor shape. Weeds in beds, trash on the grassy areas, several dead plants. It looked as if they have given up because they are so close to the renovations and closing of the resort which is within several weeks. The beach was filthy. Trash around the beach chairs, cups and plates left out day after day. The beach chairs were falling apart. The resort looks very worn. The vendors that walk up and down the beach are constant and VERY annoying. The smell of marijuana is not only on the beach but around the pools. The night of the beach party it smelled so strong that we had to leave. The staff, overall were very helpful and friendly. That definitely is a plus! Would I stay here again? Nope! We paid a LOT of money and feel that we DID NOT get what we paid for. I hope that ALL of my concerns will be taken care of with the renovations that are happening soon.
Customer Rating: 

LARRY E.
Jun 15 2018
The apple staff made a mistake in our pick up time, the front desk went above to help correct it. The cleaning staff and mini bar attendent, were so nice and attentive to what we needed. The wait and bar staff always greeted us with a smile and made our time so great.
Customer Rating: 

Great place!
DAVID U.
Jun 13 2018
Great food, service, drinks, pools, beach. Hope they separate beds with the renovation. 2 double beds pushed together instead of separate makes sleeping difficult with kids inches away!
Customer Rating: 

Website representation of Hotel
LAURIE M.
Jun 13 2018
The hotel was very dated and the picture on the website was not a good representation of the hotel.
Customer Rating: 

Second Stay Better than the First
JOHN B.
Apr 09 2018
When we asked our children where they would like to go over spring break they both said they would like to go back to the Riu Tropical Bay Palace in Negril because they liked the staff there so much. When we arrived were were very happy to see that all of our favorites were still at the resort, and even better yet, they remembered us. Everyone went above and beyond to treat us like family and make us as comfortable as possible. My youngest is autistic and the resort staff saw to it to make sure that he was having fun and well looked after. Our 17 year old daughter had fun as well, taking in water sports, watching entertainment, and even participating in karaoke. On our final night there we were surprised to find a table reserved for us and adorned with flowers. After dinner, our waiter presented us each with Jamaican flags. We don't take a lot of family vacations and like to spend our money wisely. We feel that this trip was well worth it! We made many priceless memories! If things work out, we'll be returning around Christmas time.
Customer Rating: 

Riu Palace Jamacia
KEITH S.
Apr 06 2018
The facility appearance was very dated. The actual sleeping rooms were fabulous, housekeeping for the room was outstanding. Check-in service was terrific. Service on the beach was lacking. There was plates and cups spread around the beach with food left overs causing numerous birds to be present and walking/flying amongst the guests. The food was delicious, better than expected. Rooms on the bck of the complex are very noisey due to the highway nearby. The TV in our room did not work and needed a new wall cable installed. There were stray cats walking around the outdoor dining area every night.
Customer Rating: 

Going back!!
STEVEN B.
Mar 16 2018
My husband and spent ten days in February at the Riu Tropical Bay Palace. It was exactly what we were looking for. When we first arrived I was a bit nervous that the swimming pool was too small but I soon realized that it was even needed because the bay was so calm and clear, much better than the pool. We have been to several all inclusive resorts over the past twenty years and we both agreed that the food was the better than most all inclusive resorts. Although, the resort is a little older we felt the entire resort was clean and well kept. The staff was amazing and a great attribute to the resort. We are already planning a return visit.
Customer Rating: 

Excellent Resort! Riu Palace, Bloody Bay, Jamaica
MAURICE D.
Feb 28 2018
Let me begin by stating this was our second stay at this resort. The reception/check-in was quick. We did not like our room as it was near the road. The next day we requested to be moved if there was a room available. They pleasantly agreed and moved us with no problem. All the staff are friendly, speak English and very helpful. The food is delicious whether you eat at the buffet or any of the restaurants. We appreciated that we did not need to make a reservation any longer. One just has to be in line by 6:00ish to be seated for the 6:30 serving. We sincerely enjoyed each of our meals. The beach is absolutely amazing - just can't get any better in our opinion. The sand is nice, the water is clear and beautiful. There were ample activities if you wanted to join in and fun to watch if not so included. We had breakfast one morning and talked with a couple in which this was their 18th time to the resort. It does not disappoint!!!
Customer Rating: 

Riu Palace Tropical Bay
LUDD F.
Feb 21 2018
After traveling to all inclusive resorts for 24 years, we find this hotel is not rated correctly. It's rated a 6 Golden Apple but it's really more of a 5 Red. While the beach is excellent and food is very good, it is definitely lacking in service, mainly the attitude of the staff. The majority of the staff were either not friendly or indifferent. It advertises top shelf liquor but few were to be found. We could not get a mixed drink with dinner, only beer or wine. When we asked, we were told we could "get it yourself". We've never found this at any other all inclusive resorts, even 4 apple! There was only ONE bathroom for the entire beach and pool area. With 800+ people this was totally unacceptable. We feel most people used the pool and ocean for their bathroom facilities. No wonder the pool was always dirty and cloudy! For these reasons, we feel it should be rated a 5 red apple at best.
Customer Rating: 

TripAdvisor Traveller Reviews
Great Staff and Food. Love Hotel
Andrea C, Lancaster
Thu Aug 09 10:14:17 EDT 2018
I stayed July 21 to 28. The Hotel was closing the following week for renovations. I actually liked the hotel. It has quite a Caribbean look in my opinion. Some things dated but I could live with them. I want to start out by saying I gained six pounds. The food in my opinion was excellent. If you didn’t like something there were certainly enough choices to get something else. My 10 year old granddaughter loved the food. I have no complaints about the service. I wish I had wrote down names because everyone was so kind. I must start off by thanking Jaqueline our waitress. We made a point to sit in her section if she was available. A very hardworking lady. I also wish to that our housekeeping ladies. Great job on daily keeping our room clean. Bartenders Gavin, Damar, O’Neill, Gray, Andrew, Jermaine, Wayne and so many names I forgot. Thank you all. Diamond one of the entertainment coordinators. A fun girl. I had a nice time chatting with you about the events at the hotel. The beach very nice. Had a little seaweed but it is a beach. I go to the Jersey Shore and have more seaweed there. I saw a couple of roaches but you are in Caribbean. I saw them at Disney World, Florida and Jersey Shore. You will have this in hot weather. I think the rich call them palmetto bugs. People on beach ‘no problem’. They don’t have the entitled welfare program we have here in the US. They are trying to make money. Once you said no they left you alone. I know the Riu was closing and I am sure the staff has concerns as there is no unemployment, but they certainly did their best to make our vacation at the Riu Palace memorable. Make sure to take plenty of singles to tip the staff appropriately if you received good service. I hope to return in the future. To everyone keep up the good work and thank you!!!!

Honeymoon ruined at worst hotel ever
shaun6399,
Tue Aug 07 14:04:07 EDT 2018
After planning and looking forward to our honeymoon for so long, it could not have been worse. From the minute we arrived we were confronted by sights that were both upsetting and we are sure unlawful. What we witnessed taking place in the pool and in many areas of the hotel was completely unacceptable. We spoke to the management team on a number of occasions but were told they were powerless to intervene and they had to think about the majority of their guests and that meant those that were there attending the music festival. For 8 days of our dream honeymoon we were met by a continuation of this behaviour and received no help or support from the hotels managers. We spent what was left of our 14 nights upset and waiting for our departure date to arrive as soon as possible. Go back ? No Thanks !

Spent 2 full days here free as was a sister hotel to ours
DeliLinda, Grimsby, United Kingdom
Tue Aug 07 01:37:03 EDT 2018
All I can say is brilliant clean spacious airy and plenty of choice complete contract to our hotel magic Cristal Park the sister hotel. We enjoyed our visits and unlike our hotel had reps in reception all day fantastic food even tho menus are supposedly same had huge range of snacks you had a choice of ice creams lollies some entertainment around the vast pool would recommend this hotel over any of the other magic hotels

Beautiful location and staff - stayed with a 20Month old- don’t take anything of value
RichardHard, Birmingham, United Kingdom
Mon Aug 06 23:38:20 EDT 2018
We stayed here for 11 nights with our 20 Month old baby and a couple of friends. Before we flew out we couldn’t find many reviews with babies or children for this hotel so I was a little anxious. Although the hotel is not geared up for children at present the staff were absolutely lovely to our baby and she loved them. She was like a little celeb at the hotel. All the staff went out of there way to make a fuss of her and play with her, which was lovely. In actual fact the staff make this hotel - special mention to Shanile on reception, Ioni, Caple and Damien as the restaurant staff, Kurt at the Five Centre and Gray one of the bar staff. All members of staff were lovely and very helpful and friendly. The hotel is not particularly geared up for children but our baby had a fantastic time. The RIU Club 200m down the road has recently been renovated and had a baby pool which as a guest at Tropical Bay you could use the facilities and eat there. We preferred Tropical Bay. The food was lovely in the restaurant in the buffet - wide selection of choice. The Jamaican food could do with being more authentic as it lacked seasoning and spice. I could always find something for our baby to eat - usually at the fresh pasta station. Our baby isn’t a fussy eater and prefers proper food so she was fine. The steak ala carte wasn’t very nice and the service in that restaurant was terrible. We ate in the gourmet restaurant which as lovely and the Italian which was nice but small portions. I did see a couple of cock roaches by the ice cream scoop in the buffet and told one of the managers which was gross. Our room was ok - in need of Modernisation but the hotel know this which is why it was being closed in June for a few months for renovation. We were told they were going to make it a bit more Child friendly as in add a pool but That wasn’t for definite. There is a stocked mini bar which is great if you drink alcohol. It was also stocked with water and fizzy pop, which was a nice touch. We did see the promo room of how the hotel rooms will look after the renovations which was really nice and modern. Our safe in our room never worked and we had to call maintenance out to fix it on a regular basis. On the last day we realised that an item of jewellery had been taken out of the safe-which was devastating. The hotel didn’t really want to know and when we got back to the UK we phoned the hotel a few times and they never got back to us. This could have really ruined our holiday if we let it but our travel insurance covered the jewellery. Obviously that’s not the point but we had an amazing time up till then. Was very disappointed that the hotel management didn’t want to know or help in anyway. Maybe they are used to things being stolen from Guests? So we would advise if you stay at this hotel leave items of value at home. The Dive Centre was fabulous we did a few dives and Kurt our instructor was wonderful. I didn’t feel nervous at all with him as he was so professional, friendly and accommodating. Just some advice we found out. Our baby had the Hep A junior vaccine before we flew out. Under 2’a are Too young for typhoid which I had. Would recommend this hotel but as we advised don’t take any jewellery

Magical..
Kev C,
Mon Aug 06 19:12:15 EDT 2018
Thoroughly enjoyed ourselves here. Was given a very warm welcome on arivial, the staff were very attentive and accommodating.. Loved our room which overlooked the pool and beach, complementary champagne in a fully stocked fridge and also bar which was replenished every day.. Overall to keep it short and sweet, we had a magical time here, memories we will never forget.. Thank you and well done Riu.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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